Choose the best answer

1. which one of the following is not an engine system?

a. charging system

b./@brake system

[Link] system

d. fuel system

2. which component of engine management system is not a sensor?

a/@. transmission fluid sensor

b. knock sensor

c. crankshaft position sensor

[Link] air fuel sensor

3. why you use ECU computer and soft ware on vehicle?

a. to write and read document we store

b. to assessing and working maintenance

[Link] and inter preating financial documents and reports

d/.@ to record and manage data and to produce reports

[Link] we say literacy skills

a@/.tointerpreat legal requirements,companypolicies,and today demands

[Link] work and outcomes

[Link],resource and monitory

[Link] skills

a/.is organize required resources and equipnment

[Link] provide support to collesques

c@.to organize information ,assess information

d. to conduct small group training sessions

[Link] of the following is not feautures of air suspension system

a. @self damping

[Link] ride comfort and greater safety

[Link] vehicle height regardless of the load.

[Link] spring characterstics

[Link] one of the following is not antitheft system

a. central locking system

[Link]

[Link] system

d/.@ adaptive cruise control

[Link] the given systematic malfunctioning diagnosis methods which one is not foult indicator?

a/.@ asking personnel manager

b. visual check and noise level testing

c. foult memory read out

d. customer information

9. which one is not included in driver assistance system?

a. cruise control system

b. navigation system

[Link] assistance system

d.@ air bag system

10. which is not feature the date bus transmission in motor vehicle?

[Link] information using information (bits)

[Link] space required for wire harness

c. atleast two lines required for each pieces of

d@./extended electronic dynamics capability of actuator

[Link] one indicates the right order

a. planning ,organizing,evaluating,and controlling

b@/. planning ,organizing,controlling and evaluating

[Link],organizing,evaluating and planning

[Link], controlling,organizing and evaluating

[Link] drive management system does not include

[Link] control of automatic transmission

[Link] components of driveline control system

c.@/4Wdapplications shim as automatic free wheelinghube differential and axle locks

d. electronic controlled freewheeling system

13. the following are the responsibility of the operation manager except

a. setting measurable objectives

[Link] work activities.

c. implementing the plan

d/@. work as technical staff

14. electronically controlled transmission and power train management system include except

a. automatic transmission

[Link] and axle lock

c.@/transmission synchronizer

d/.automatic free wheel hub

matching

column A

[Link] of the product N A. hand sign

[Link] satisfaction D B. liquid and gas

3. plan and schedule work activityC C. time management strategy

4. implementation work plan Q D. quality product and service

[Link] up M E. power transmission through cable

6. diagnosis of automotive vehicle L F. required inspection

7. new technology H G. power/energy

[Link] back I [Link] skill

[Link] check F I. survey,questonary,interview

[Link] G [Link]
11. develop effective work habit O k. power transmission through gear, shaft etc

[Link] E L. scan tool

[Link] K M. Workstation ready for next job

[Link] power B [Link]

[Link] include A [Link] method and practice

P. Resource are allociated /requirement activity

Q. cover the budjet year of operation

[Link]

Choose the best answer

1. Traction control will intervene to maintain stability of the vehicle and the control of
tractive force can be by a number of methods as indicated below except one
A. Transmission control
B. Ignition control
C. Braking effect
D. @Throttle control
2. A number of trucks having different maintenance arrive at the garage, to which truck
would you, give priority if you have a lack of labor force.
A. Truck A which has 2000km left for its preventive maintenance.
B. Truck B which has 2000km left for its annual service.
C. Truck C which its service time is reached but unloaded.
D. @Truck D which is loaded and its service time reached.
3. Which of the following is not included in plan of electrical section head?
A. Spare part needed for maintenance and repair.
B. Human resource requirement for the auto-electric section.
C. @Finance and budget for salary.
D. Quality service providing program/techniques.
4. Of the following is important when ordering an electrical part of purchase?
A. Service manual
B. Data book
C. @Parts catalog
D. Vehicle history card
5. A programmed maintenance which is carried out before the occurrence of failures or
detect failures before they develop to a breakdown is refereed as:
A. Corrective maintenance
 B. @Preventive maintenance
C. Improvement maintenance
D. Condition based maintenance
6. Which of the following sensors directly measures engine load.
A. Manifold absolute pressure
B. Coolant sensor
C. @Throttle position sensor
D. Vehicle speed sensor
7. Precision of test equipment means the following except one:
A. careful and exact
B. @undetermined results
C. free from mistakes or errors
D. adhering closely to a standard
8. Which phrase is used to make an invitation?
A. I was wondering if you could do the job
B. Would you mind giving me a hand
C. @Would you like to attend the conference?
D. Please have this box deliver
9. A desirable trait that will help the worker to be successful in the job.
A. Dishonest
B. Insincerely
C. Negligent
D. @Reliability
10. When you encounter a difficult customer in a workshop ,the following are some of the
appropriate things to do except one:
A. Serve them quickly but politely
B. Talk in a pleasant tone of voice
C. @Send them out if they don’t listen to you
D. Keep a friendly face.
11. The three basic tests an automotive technician should do before confirming what is
needed to repair the vehicle are listed below except one:
A. Road test
B. @Owners handbook
C. Aural (noise)
D. Visual
12. A customer requests that the timing be adjusted on their vehicle. The service consultant should:
A. Explain the ignition timing may not be adjustable
B@. quote a price for the request
C. suggest new spark plugs with the service
D. ask the customer about their vehicle symptoms
 13. A customer comes in for a 30,000 mile service. While completing the service, the technician
notes that the vehicle will soon need the front brake pads replaced. Which of these is the best way to
address this need with the customer?

A. note the technician’s comments on the customers repair order.

B. input the technician’s comments in the dealerships database for review at the next service.

C. address the need when the customer arrives to pick up their vehicle.

D.@ call the customer and offer to complete the repair explaining why it is needed.

14. a vehicles ABS light remains ON while driving. Service consultant A says that while the light is
ON, the ABS system will stiff function. Service consultant B says that while the light is ON , the
mechanical brake system will still function. Who is right?

A. A only

B. B only

C@. Both A and B

D. neither A nor B

15. Being a supervisor or a manager makes you responsible to some extent of the work. And being in
such a position, you should possess a personal qualities that can help you work with others in the
workplace as stated below but one is not and name it:

A.@ being fault finder

B. work hard to reach the goals and monitor your progress

C. do quality work

D. display high standard of attendance, honesty, energy and optimism

16. To be a good team player, you need to

A@. learn to work well with other and do your own share of work

B .Mind your own and don’t mind also your co-workers

C. tell others that you are the boss

D. encourage other to work alone

17. When you encounter a difficult customer in a workshop, the following are some of the appropriate
things to do except one:

A. serve them quickly but politely

B. talk in a pleasant tone of voice

C@. send them out if they don’t listen to you

 D. keep a friendly face

18. without an RPM signal to the computer on an EFI engine?

A. the system will go into back up mode

B@. the engine will not run

C. the engine will run, but it will be sluggish

D. the engine will start, but run very rich

19. The service time/mileage of a vehicle is indicated by

A. the speedometer

B. the trip, meter

C. tachometer

D.@ the odometer

20. All of these are maintenance items except a

A. water pump leak

B. transmission flush

C.@ 60 k service

D. tire rotation

21. during evaluating workers performance as a workshop manager;

A. you should focus on the approach and relation of the worker

B.@ you should gather and use all information that you have been recorded about the workers

C. focus on the jobs performed on the evaluation day

D. you should give the same evaluation result for every worker.

22. High hydrocarbon (HC) emission may cause by all of the following except

A./ cylinder misfire

B. Excessive lean mixture

C. fault fuel pressure regulator

 D. @Power relay

23. Business code of ethics has many benefit to a company except one

A@. It is benefit only the organization

B. create a brand image of the company

C. it enhances the ethical judgment of the organization.

D. support corrective decision making

24. One of the following not define about plan

A. it is the process of establish goal

B. to determine the time frame

[Link] anticipate future development

D.@ to determine manager position

25. One of the following is not the key principle of successful communication

A. be consistent and clear in your work place communication

B@. increase the tension associate with conflict

C. listen to what other are saying and show interest

D. stay focused on the conversation

26. What are the method to be successful kaizen activities?

A. spend a lot of money on improvement

B. seek perfection

C. Accept excuse

D. @Think of how the new method will work out how it won’t

27. All are the characteristics of effective team except one

A. team member develop a mutual trust

B. each team member is willing to contribute

C.@ team member role not define

D. good relationship among team member

28. The device which can give a very close approximation of road test in the shop

A@. dynamometer

B. Tachometer
 C. speedometer

D. hydrometer

29. The quality vehicle repair work is not determine by

A . shop organization C. skill of mechanics

B.@ quantity of material D. quality of materials

30. ________________is the potential to cause harm to a person or to the natural environment

A. risk C. risk assessment

B.@ hazard D. hazard assessment

31. All of the following cost likely to decrease a result of better quality except

A.@ customer dissatisfaction C. Maintenance cost

B. inspection cost D. warranty and service cost

32. Which one of the following is not time management techniques?

A. be motivated

B.@ do only essential activities

C be word oriented

D. Identify specific goals

33. How do insurance companies decide to total vehicle loss?

A. percentage, cash value and salvage value

B.@ load of vehicle, size of vehicle weight

C. size of vehicle, height load of vehicle

D. salvage value of vehicle

34. how do calculate pay load of a vehicle?

A. tare weight minus gross vehicle weight

BGross vehicle minus payload

C. @Gross vehicle minus tare weight

D. pay load tare weight

35. How do managers make good decision?

A. focus on symptoms rather than causes

 B. fear of consequence

C. failure to define goals clearly

D. @using reliable source of informatio

36. Several factor determine cars cash value except one?

A. model of car

B. Manufacturing year of car

C.@ condition of car body after the accident @

D. car travelling distance

37. Which of the following is indicating the quality of top managerial level?

A. Technical skill

B. conceptual skills

C . Interpersonal skills

D.@They are guidance person

Matching

Column A Column B

1. A document prepared to guide technician and staff on expected A. neutral start switch
Output. L
2. Information provided by the manufacturer on vehicle dataM B. housekeeping
3. Provide input signal to auto transmission ECU. S C. action plan
4. Tidy workshopB D. hydraulic control syste
5. Detects the shift lever positionA E. cruise control
6. Fault diagnostic equipmentK F. calibration
7. Arrangement and location of equipment J G. job order
8. Service and repair procedures/specificationsO H. class B fire
9. Signal to downshift automatic transmission P I . quality service
10. List of parts/materials and work scheduleC J .Shop lay out
11. Flammable liquidsH K. scan tool/ OBD
12. Gather information ,verify and Q L. manufacturers manual

Confirm problem, locate isolate and perform activity M. specifications

13. Customer satisfaction I N. electro hydraulic

14. Fills and maintain a constant flow of fluidsD O. tolerance

15. Checked accuracy of an instrumentF P. kick down switch/relay

q. troubleshooting procedures
R. transfer case
 S. engine speed sensor

MATCHING
Column A column B
1. Standardize A A. Maintain something
2. Stabilize C B. bring them into conformity with one another
3. Sort G C. maintain level of something
4. Skill T D. overload information
5. Barrier of communication O E. ECU
6. professional disciplinary rules B F. measure the amount of various gases
7. supervision/management S G. Categories
8. accountability M H. cleaning
9. technical expertise I I. Subject matter expertise
10. development L J. working in cooperation with colloquies
11. leadership j k. used to check fuel injection balance
12. a scan tool Q L. growth of an individual in all respects
13. reduce turbocharger boost pressure [Link] that primarily involve planning, directing
N
14. exhaust gas analyzer F N. a leak b/n turbo and intake
15. receive signal from various sensor E O. influencing a group or individual to set a goal
P. Increase the knowledge and skills
Q. used to check electrical balance
R. ESA /electrical spark advance/

S. accepts responsibility for

actions
T. Developed through practices