. What are the input resources to any transformation process?
Your Answer: Staff, facilities, materials, information and customers.
2. What do we mean by micro-operations?
Your Answer: The more detailed activities carried out within
operations.
Correct Answer: The component transformation processes which
together make up the macro-operation.
No, that's not correct.
3. Disneyland Paris is one of the largest and best known theme parks in
Europe. In terms of the four Vs (volume, variety, variation, visibility)
how would you describe it?
Your Answer: High volume, low variety, high variation, high
visibility.
4. Operations can be classified according to their volume and variety of
production as well as the degree of variation and visibility. Which of
the following operations would be classified as high volume, low
variety?
Your Answer: A fast food restaurant
5. Which of the following activities is NOT a direct responsibility of
operations management?
Your Answer: Developing an operations strategy for the operation.
Correct Answer: Determining the exact mix of products and services
that customers will want.
No, that's not correct.
6. The three-stage operations model requires transformation of the input
resource into some form of output. Any one 'resource' can be involved
at all three stages. True or false?
Your Answer: False
Correct Answer: True
No, that's not correct.
7. Which one of the following transformational processes is not associated
with the processing of materials?
Your Answer: Storage
Correct Answer: Psychological state
No, that's not correct.
8. Operations typically differ in terms of volume of output, variety of
output, variation in demand or the degree of 'visibility' (i.e. customer
contact) that they give to customers of the production process. Please
match the following element with the most appropriate of the above
dimensions. Short waiting tolerance is most closely matched to:
Your Answer: Visibility
9. Low-variety operations do not include:
Your Answer: Mass production of birthday cakes
Correct Answer: A tax consultancy advice service
No, that's not correct.
10. Which of the following functions is NOT a core function of an
organisation?
Your Answer: The marketing (including sales) function
Correct Answer: The accounting and finance function
No, this is a core function.
11. Which of the following is the least likely decision to be made by
Operations Managers?
Your Answer: (Deciding which market areas to manufacture products for
12. Which performance objectives do IKEA focus most on?
Your Answer: Cost
13. What other names may be given to an operations manager?
Your Answer: Fleet manager
Correct Answer: All of the above
No, that's not correct.
14. The overall direction and contribution of the operations function with
the business and the way in which market requirements and operations
capabilities are reconciled relates to what?
Your Answer: (blank)
15. Service processes that are devoted to producing knowledge-based or
advice-based services are called:
Your Answer: Professional services
. What are the input resources to any transformation process?
Information, materials and customers.
Your Answer:
Correct Answer: Staff, facilities, materials, information and
customers.
No, that's not correct.
2. What do we mean by micro-operations?
Small operations.
Your Answer:
Correct Answer: The component transformation processes which
together make up the macro-operation.
No, that's not correct.
3. Disneyland Paris is one of the largest and best known theme parks in
Europe. In terms of the four Vs (volume, variety, variation, visibility)
how would you describe it?
High volume, low variety, high variation, high
Your Answer: visibility.
4. Operations can be classified according to their volume and variety of
production as well as the degree of variation and visibility. Which of
the following operations would be classified as high volume, low
variety?
A carpenter
Your Answer:
Correct Answer: A fast food restaurant
No, that's not correct.
5. Which of the following activities is NOT a direct responsibility of
operations management?
Developing an operations strategy for the operation.
Your Answer:
Correct Answer: Determining the exact mix of products and services
that customers will want.
No, that's not correct.
6. The three-stage operations model requires transformation of the input
resource into some form of output. Any one 'resource' can be involved
at all three stages. True or false?
True
Your Answer:
7. Which one of the following transformational processes is not associated
with the processing of materials?
Storage
Your Answer:
Correct Answer: Psychological state
No, that's not correct.
8. Operations typically differ in terms of volume of output, variety of
output, variation in demand or the degree of 'visibility' (i.e. customer
contact) that they give to customers of the production process. Please
match the following element with the most appropriate of the above
dimensions. Short waiting tolerance is most closely matched to:
Variation
Your Answer:
Correct Answer: Visibility
No, that's not correct.
9. Low-variety operations do not include:
Processing of credit card transactions
Your Answer:
Correct Answer: A tax consultancy advice service
No, that's not correct.
10. Which of the following functions is NOT a core function of an
organisation?
(blank)
Your Answer:
11. Which of the following is the least likely decision to be made by
Operations Managers?
How to use quality techniques to reduce waste
Your Answer:
Correct Answer: Deciding which market areas to manufacture
products for
No, that's not correct.
12. Which performance objectives do IKEA focus most on?
Quality
Your Answer:
Correct Answer: Cost
No, that's not correct.
13. What other names may be given to an operations manager?
All of the above
Your Answer:
14. The overall direction and contribution of the operations function with
the business and the way in which market requirements and operations
capabilities are reconciled relates to what?
Long-term Forecasting
Your Answer:
Correct Answer: Operations Strategy
No, that's not correct.
What are the input resources to any transformation process?
15. Service processes that are devoted to producing knowledge-based or
advice-based services are called:
Value services
Your Answer:
Correct Answer: Professional services
No, that's not correct.
. Which one of the following lines of argument would critics of the
concept of 'buffering' dispute?
Decision making is slowed down.
Your Answer:
Correct Answer: Holding stocks of output is a useful buffer.
No, that's not correct.
2. The 'indirect' objectives of operations management are different from
the 'direct' objectives for which of the following reasons?
Indirect objectives concern making sure that the
Your Answer: operations function works well with all the other parts
of the organisation.
3. Which of the following would NOT normally be considered a general
characteristic of a service?
Production and consumption can always be spatially
Your Answer: separated.
4. Which of the following is NOT true of the changing business
environment in which operations management work?
More legal regulation
Your Answer:
Correct Answer: Less ethical sensitivity
No, that's not correct.
5. The variation in product or service design to suit the specific needs of
individual customers or customer groups is referred to as:
Operationalization
Your Answer:
Correct Answer: Customization
No, that's not correct.
6. The emergence of an operation in a supply network that separates two
operations that were previously connected is called:
Linkage
Your Answer:
Correct Answer: Disintermediation
No, that's not correct.
7. What name is given to an approach to formulating operations strategy,
most often used in manufacturing operations?
Juran Methodology
Your Answer:
Correct Answer: Hill Methodology
No, that's not correct.
8. Technology that assists in the management of process, rather than adds
directly to the creation of products or services, is called:
Directive process technology
Your Answer:
Correct Answer: Indirect process technology
No, that's not correct.
9. What term is used to describe the role in retail operations management
that often combines inventory management and purchasing with
organizing the layout of the shop floor?
Store management
Your Answer:
Correct Answer: Merchandising
No, that's not correct.
10. The perspective on strategy that stresses the importance of capabilities
in determining sustainable competitive advantage is called:
Game Theory
Your Answer:
Correct Answer: Resource Based View
No, that's not correct.
11. The philosophy that recommends the redesign of processes to fulfil
defined external customer needs is called:
Benchmarking
Your Answer:
Correct Answer: Business Process Re-engineering
No, that's not correct.
12. The idea that improvement in one aspect of operations performance
comes at the expense of deterioration in another aspect of performance
is called:
Game theory
Your Answer:
Correct Answer: Trade-off theory
No, that's not correct.
13. What are the major direct responsibilities of operations management?
Understanding the competitive role of operations,
Your Answer: determining operations strategic objectives, setting
its overall strategy, and improving its operations
performance.
Correct Answer: Understanding the operation's strategic objectives,
developing an operations strategy, designing
products, services and processes, planning and
controlling the operation, and improving the
performance of the operation.
No, that's not correct.
14. The dominant operation for a bank is:
Processing information
Your Answer:
15. Internal and external customers may vary because:
External customers are more demanding.
Your Answer:
Correct Answer: Internal customers often have less choice of which
supplier to use.
No, that's not correct.
