CHAPTER 2

SK : Berkomunikasi dengan Bahasa Inggris setara Level Intermediete

KD : Memahami percakapan terbatas dengan penutur asli

Materi :
a. Conversation in telephone about reservation
b. Making reservation (Reservation forms)
c. Future tense
d. Complaints
e. Making arrangement
f. Confirmation and cancelling
g. Modal auxiliaries “would”
h. Conditional sentences
i. Subjunctive wish
j. Interview

A. CONVERSATION IN TELEPHONE ABOUT RESERVATION/MAKING

RESERVATION

Study the following expressions:

Making Reservation Handling/taking Reservation

Common expressions: Common expression:
- I would like to reserve/book … - Good morning, may I help you?
- Could I book …? - What can I do for you, Sir?
- I’d like to make a reservation? - Excuse me, is there anything to do for you?
- Can I make a reservation? - May I have your name/phone number,
- I’m going to reserve/book …? please?
- Can I reserve …? - Who’s speaking/calling

In the hotel: - What kind of room do you need?

- Could I reserve a room, please? - Would you like single or double bed/room?
- I’d like to book a room for tomorrow. - How long will you stay?
- I’m going to reserve a double room for this - I’m sorry to inform you that all rooms have
weekend. been booked.
- I would like to book a double room for two - How many nights do you want to stay, Sir?
nights. - How many nights do you want the room for,
- Can I book a suite room for this evening? Sir?
- I’d like to reserve a room with a city view. - I’m really sorry to tell you that all rooms
- I want a room with balcony. have been reserved/booked.

In the restaurant: - What do you want to order, Sir/Madam?

- Can I book a table for lunch/dinner? - We have a special menu today.
- Could we have a table for five - How many people will you need the
people/person tonight? reservation for?
- I’d like to reserve a table for dinner - Can I take your order, Mom/Sir?
tomorrow night? - Would you like something to drink/eat?
- Can I reserve two tables for lunch this - I’m really sorry to tell you that all tables
afternoon? have been reserved/booked.
- Can I see the menu?
- Can I have the menu, please?

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In the travel agency: - What kind of ticket do you want,
- Could I book a train seat to Bandung for this Sir/Madam?
afternoon? - Do you prefer economy or business class?
- I’d like to reserve a single ticket to - How many seats for?
Denpasar. - Where is your destination?
- I’m going to make a reservation of two - How many tickets do you want, Mr.?
business class tickets for Sunday morning. - Which airlines do you want to fly?
- Could I make a reservation of two business - I’m so sorry to inform you that all seats have
class ticket for Friday night, please? been booked.

Example:
Dialogue 1
Receptionist : Whiteglow Restaurant of Punchbowl.
Caller : Hello, could you help me? I need to make a dinner reservation.
Receptionist : Sure, can you tell me what evening you’ll be coming?
Caller : Saturday night, please. At 7:30.
Receptionist : How many people will be in your group?
Caller : We need a reservation for six.
Receptionist : Alright, and would you like to choose for meeting room or family room?
Caller : A family room, please.
Receptionist : And can I have your name, Sir?
Caller : It’s Adam Smith.
Receptionist : So Mr. Smith, I will repeat, a reservation for six this Saturday night at
7:30, is that right?
Caller : All is right, thanks for the help!

Discussions:
Which expression is showing making :
reservation?

Which expression is showing :

taking/handling reservation?

Who makes the reservation? :

Who takes/handles the reservation? :

Activity 1!
Dialogue 2
Receptionist : Thanks for calling Dunkin Restaurant. How may I help you?
Caller : I’d like to reserve a table for ten.
Receptionist : Certainly, Sir. For which day and time please?
Caller : It is for Tuesday, the 15th, at 8:00.
Receptionist : May I know what name I should make the reservation under?
Caller : John (j – o – h - n)
Receptionist : And a phone number where we can reach you?

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Caller : It’s 1-800-456-789
Receptionist : Okay, let me repeat back to you the information I have. A reservation
for the Tuesday after next for ten at 8 p.m.; is that correct?
Caller : Yes, that is right. Thanks for the help!

Questions:
What is the dialogue about? :

Which expression is showing :

making reservation?

Which expression is showing :

taking/handling reservation?

Who makes the reservation? :

Who takes/handles the :

reservation?

Dialogue 3
“Good morning, Maju Terus Hotel here. How can I help you
Resepsionis:
today?”
Arwin: “Hello, I would like to book a room for tomorrow.”
Resepsionis: “What kind of room would you like?”
Arwin: “I would like a double room, please.”
“Please hold on I will check. I am afraid we only have single
Resepsionis:
room available…Tomorrow we will have a double room.”
Arwin: “OK. How much for a double room?”
Resepsionis: “Forty dollar per night including tax.”
Arwin: “Are meals included in that price?”
“Yes, your breakfast and dinner are included and are served in
Resepsionis:
our dining room.”
Arwin: “That’s great. I will take a double room for tomorrow.”
“Can you give me your name and phone number so we can
Resepsionis:
book your room?”
Arwin: “OK”.

Questions:
What is the dialogue about? :

Which expression is showing :

making reservation?

Which expression is showing :

taking/handling reservation?

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 Who makes the reservation? :

Who takes/handles the :

reservation?

Dialogue 4
Reservation : Good Morning, Plaza Hotel. This is reservation, how may I help you ?
Guest : Good Morning I would like to book a room.
Resevation : Yes Sir, may I know what type of room would you like, and for how
many person, Sir ?
Guest : I like one suite room, just for me.
Reservation : May I know what date you will be arriving?
Guest : I will be arriving on 19th of June 2011 and depart on 22nd of June 2011.
Reservation : Alright Sir, May I know your name, Sir ?
Guest : My name is David.
Reservation : Just a moment Mr. David, I will check available room for that period.
Guest : Yes please
Reservation : You are very lucky Sir, because one suite room still available for you. In
our hotel you will get room number 183. You will get room facilities such as private
balcony, living room, small kitchen, mini bar, wardrobe, television, telephone, air
conditioner, bathroom complete with shower, bath tub and wash basin complete with hot
and cold running water. And hotel facilities such as boga sari restaurant, meeting room,
sport area, parking area, laundry, and beauty salon and spa. The room rate is Rp
550.000,00 including breakfast. Would you like to take it, Sir ?
Guest : Yes I will take it.
Reservation : May I know how about your deposit, Sir ? Because it is a high season, so
you need to pay the deposit of room.
Guest : Ok, I will pay, how much I should pay ?
Reservation : You must pay for one night, is that OK ?
Guest : Of course. If that possible, how may I transfer the payment ?
Reservation : If you want to transfer the payment, you can transfer using XX bank in
your city, and our account is 11234560000, is that alright, Sir ?
Guest : Ok. Thank you for you information,
Reservation : May I repeat your request, Sir ?
Guest : Yes Please
Reservation : Well, Mr. David, you would like one suite room,and the rate is Rp
550.000,00 net including breakfast, you will be arriving at 19 th of June 2011 until 22nd of
June 2011, you will pay the deposit for one night, and would you like a something else ?
Guest : No thank, I think that is enough.
Reservation : Thank you very much for you reservation. Looking forward for your
coming to our hotel. If you had any cancellation about your reservation, please inform us
as soon as possible.
Guest : Thank you very much for your service.
Reservation : You are welcome.

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Questions:
What is the dialogue about? :

Which expression is showing :

making reservation?

Which expression is showing :

taking/handling reservation?

Who makes the reservation? :

Who takes/handles the :

reservation?

Dialogue 5
Receptionist : Good afternoon Dian Cahaya Tour’s Travels.
Mr. Bagaskara : Hello, I need a round trip ticket for two persons to Sydney.
Receptionist : What kind of ticket do you want, Sir? economy, business, or first class?
Mr. Bagaskara : Business class and I need it for tomorrow. Can I get the tickets for
tomorrow?
Receptionist : All right. There’s a flight tomorrow to Sydney. You’ll fly on Rajawali Air.
Your flight number is RF A346. It leaves at 09.30 a.m. and arrives at Sydney
at 02.30 p.m. Please be here one hour before the departure.
Mr. Bagaskara : How much is it all?
Receptionist : It’s $800. And what are the names, Sir?
Mr. Bagaskara : I’m Bagaskara and the other one is for my wife Eviana.
Receptionist : All right, Sir. the tickets will be ready in less than one hour.

Questions:
What is the dialogue about? :

Which expression is showing :

making reservation?

Which expression is showing :

taking/handling reservation?

Who makes the reservation? :

Who takes/handles the :

reservation?

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 Activity 2!
Read the following expressions, then classify them into expressions of making a reservation or
taking/handling a reservation!
1. Sapphire Hotel, good morning. Can I help you?
Answer : __________________________________________________________________
2. I would like to reserve a ticket to Jakarta, please.
Answer : __________________________________________________________________
3. Have you booked before, Madam?
Answer : __________________________________________________________________
4. Can I book a seat for this evening?
Answer : __________________________________________________________________
5. When will you fly, Sir?
Answer : __________________________________________________________________
6. Could I reserve two tables for dinner tomorrow night?
Answer : __________________________________________________________________
7. I’m sorry to inform you that all seats have been reserved.
Answer : __________________________________________________________________
8. I would like to book a double room for next weekend, please.
Answer : __________________________________________________________________
9. How many tickets do you want, Miss?
Answer : __________________________________________________________________
10. Your reservation is only valid if you confirm at 8 o’clock tomorrow morning. Thank you.
Answer : __________________________________________________________________

B. FUTURE TENSE
There are two ways to express future activity:
1. Subject + Will + V1
Example:
- I will read a book.
- We will write a letter.
- You will ask a question.
- They will study English.
- She will go to school.
- He will play a football.
- It will rain outside.

2. Subject + To be (is,am,are) + going to + V1

This pattern in used to express something that we have decided to do.
Example:
- We are going to go to Merapi Saturday evening.
- I am not going to buy an action figure tonight.
- Are we going to go to Andy’s birthday tonight?

Note:
Adverb of time:
- Tomorrow - Next week/month/year/…

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 - Tonight - This afternoon
- The day after tomorrow - Later
- Two more days

Activity 1 :
a. Write these sentences into future tense using “be + going to”!
1. Randy (learn) everything about painting the car.
Answer : __________________________________________________________________
2. The mechanic (clean) the wrench for tight the plug before it is used.
Answer : __________________________________________________________________
3. He (check) the amount of water in the radiator regularly.
Answer : __________________________________________________________________
4. I’m sure it (cost) a lot of money to repair the car.
Answer : __________________________________________________________________
5. The mechanic (pour) water in the radiator to avoid freezing.
Answer : __________________________________________________________________

b. Write these sentences into future tense using “will + verb 1”!
6. He (cool) heated waters before circulating the engine.
Answer : __________________________________________________________________
7. You (find) all the information of auto repair in this booklet.
Answer : __________________________________________________________________
8. I think they (come) to the workshop on time.
Answer : __________________________________________________________________
9. The manager probably (transfer) him to branch of auto repair shop.
Answer : __________________________________________________________________
10. I’m sure they (invite) you to the free of change repairing.
Answer : __________________________________________________________________

Activity 2 :
Find out the sentences using future tense in the dialog below!
Dialog 1
Oh, Cinta. We are going to have Science test next Thursday. I do not like Science. I am
Yana :
sure I will not get a good score. I didn’t pass the previous test so I did remedial test.
Don’t worry, you will be fine. The material now is easier than the previous one. I believe
Cinta :
all of us will pass the Science test next Thursday.
But, I think the material now is as difficult as the previous one. Oh, I will not go to school
Yana :
next Thursday.
Cinta : So, what are you going to do at home?
Yana : Hm, nothing. I will just lay on the bed all day.
Cinta : Oh, dear. It won’t help you. You will surely have the Science test on the following day.
You are right. So, will you help me to tell the questions since you have had the test
Yana :
previously?
No, that is called cheating, Yana. And I am sure that the teacher won’t give you the same
Cinta :
questions.
Yana : So, what should I do?
I think we can learn together. I will come to your house this weekend. I will show you
Cinta :
that it’s not so difficult as you think.

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 Yana : Oh, thank you very much, Cinta. I feel so grateful to have you.
Cinta : No worries.

Answer:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

Dialog 2
Ari : Hi, Tris. What are you going to do this weekend?
Trisna : Hi, Ari. I’m going to play badminton with Jenny. She is my cousin from Semarang.
Ari : Where are you gonna play?
We’re going to play badminton in the yard near your house. Do you want to join us or
Trisna :
will you do something else this weekend?
Oh, okay. I don’t have anything to do this weekend. I think I will ask my brother to join
Ari :
us. Is it okay?
Oh, that’s such a great idea. You will know my cousin soon and we will have so much
Trisna :
fun there.
Ari : What time will we be there?
Trisna : At 4.30 in the afternoon.
Ari : Okay. My brother and I will be there in time.
Trisna : Alright.

Answer:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

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Dialog 3
Ana : Hi guys, we are going to have a long holiday after examination. Yeay, I can’t wait it.
Esi : Yes, I do remember it.
Ika : I am waiting for it. Finally we will be relaxed soon.
Rini : Anyway, what are you going to do during holiday, guys?
I will spend one week in Solo, in my grandparents’ house. I am going to play with my
Esi :
cousins there.
Wow, it’s gonna be fun. My family and I are going to spend five days in Penang,
Ika :
Malaysia. We will stay in a hotel and visit some tourism objects there.
Wow, you will go abroad. That’s cool. My cousins and I will go hiking. We love nature.
Rini :
What about you, Ana?
My mother and I are gonna teach teens how to cook. We love cooking. We’re going to
Ana :
cook different food from different countries each day.
Rini : Really? I want to join. But I will go hiking with my cousins.
Ika : I love eating food. And now I am interested in cooking too.
Hey, we can do cooking activities in the last week of holiday. Ana and her mother will
Esi :
teach us. What do you think?
Rini : That’s such a great idea.
Yup, I think so. I don’t have any plan in the last week of holiday. Ana, will you and your
Ika :
mother be okay with it?
Ana : I think she will be happy helping us. I will ask her first, then I will text you all.
Ika : Yes, that’s good.
Rini : Yeay, we will have so much fun.
Esi : Yes, we will.

Answer:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

Activity 3 :
Make your own story about your future plan!

Answer:
_________________________________________________________________________________
_________________________________________________________________________________

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 _________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

C. COMPLAINTS
Study the following expressions:
Expression used in Asking Expression used in Making Expression used in Responding
Complaint Complaint Complaint
- What is the matter? - I’d like to make a complain - I’m really sorry. I will send
- Do you have any about … it right away.
complain? - I’m sorry to bother you but - Sorry, let me check it again.
- Do you want to complain I want to complain with the - Oh, I’m sorry. I didn’t
about something? service. realize it.
- What’s wrong with our - I’m a little dissatisfied with - We are sorry about the
service? the service here. mistake.
- Is there some problem? - I’m a bit disappointed with - Please accept our apology
… for the inconvenience.
- I’m not satisfied with … - We are very sorry about
the delay.

Example:
Read the complaint letter and answer the questions!

PT. ALFAMEDIATAMA
Candi Asri 26, Surabaya 60216
5 June 2015
Mr. Yahya Mahendra
The Marketing Manager PT. Adi & Co.
23rd Jl. Citanduli Bandung

Dear, Mr. Mahendra,

We have ordered some books from your Publisher company three days ago, and the books have been
received yesterday on 16th May 2015 by my staff. But, when I checked them, unfortunately, there are some
books in bad condition.
We regret to tell you that we are a little disappointed with your service because the books must be
distributed today. We have to delay the distribution because of this.
We hope you will replace the damage book soon, at least tomorrow without more fees.

Your sincerely,
Director

Mr. Fahrizal, [Link]

Question:
1. Why did Mr. Fahrizal send the letter?

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 Answer : __________________________________________________________________
2. When did they order the books?
Answer : __________________________________________________________________
3. What was the effect from this problem?
Answer : __________________________________________________________________
4. What did Mr. Fahrizal want?
Answer : __________________________________________________________________

Activity 1
Read the following complaint conversation and answer the questions!

Dialog 1
Waiter : These are your orders Sir, a chicken steak with mushroom sauce and a glass of avocado
juice.
Guest : Excuse me, waiter.
Waiter : Yes, Sir. What can I do for you?
Guest : I am sorry but this is not like what I have ordered. Would you mind telling me who’s
the chef?
Waiter : I am so sorry Sir. Is there any problem with your order?
Guest : Yeah. I think there is something wrong about the food. Do you still remember what I’ve
ordered?
Waiter : Okay Sir, let me repeat your order. You ordered a chicken steak with mushroom sauce
and a glass of avocado juice.
Guest : Yes, but as you can see, I ordered a chicken steak with mushroom sauce but that is a
black pepper sauce and also the chicken is not well-cooked.
Waiter : I really apologize for this inconvenience Sir. Allow me to get you the new one.
Guest : That’s alright. This restaurant has been running for so long, I just don’t expect that such
things happen here.
Waiter : I’m sorry Sir. I apologize on behalf of my chef.
Guest : Okay, no problem. Just make sure that such things will not happen again.
Waiter : Alright Sir. Thank you for your kindness.
Guest : I would appreciate if you can replace it with the new one.
Waiter : Absolutely Sir, please wait a moment.
Guest : Ok, thanks.
Waiter : You are welcome Sir.

Question:
1. Which one is asking :
complaint expression?

2. Which one is making :

complaint expression?

3. Which one is responding :

complaint expression?

Dialog 2

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Huto : Hello Ms. Kilani, may I help you?
Kilani : Yes, I ordered portable hard disk two weeks ago. But,, until now I haven’t got further
information whether the product is ready or not.
Huto : Oh no! Can you tell me exactly what brand of portable hard disk that you ordered?
Kilani : It is Sun Disk 500MB.
Huto : I’m very sorry, let me check it in the storage first. It must be there. I already restocked
it last week.
Kilani : Yes, please.
Huto : Hello Ms. Kilani, sorry for your long waiting. This is the product that you ordered. Check
it first to make sure.
Kilani : Yes, this is what I want. Thank you.
Huto : My pleasure Ms. Kilani, again, sorry for the inconvenience. If you have any problem
with that product, don’t hesitate to come here. I’ll give you free service.
Kilani : Okay.

Question:
1. Which one is asking :
complaint expression?

2. Which one is making :

complaint expression?

3. Which one is responding :

complaint expression?

Dialog 3
Mr. Fadil : Good afternoon, is this Bitcom?
Marketing manager : Yes, right. You are speaking to Irawan, the marketing manager, who
is speaking please?
Mr. Fadil : This is Mr. Fadil speaking, I am from SMK Negeri 1 Bondowoso
Marketing manager : What can I do for you Mr. Mahmud?
Mr. Fadil : I am very sorry to say this but I’d like to tell you that there is
something wrong with the computer laboratory you just installed at
my school.
Marketing manager : What’s wrong with it?
Mr. Fadil : There’s no display on the master monitor?
Marketing manager : Did you follow the manual?
Mr. Fadil : Yes, of course.
Marketing manager : Alright, we'll send our technician to SMK Negeri 1 Bondowoso.
Mr. Fadil : That’s good, but I’d like to have it ready before holiday ends.
Marketing manager : I guarantee your computer laboratory will be okay during this week.
Mr. Fadil : Thank you
Marketing manager : You are welcome
Question:

21
4. Which one is asking :
complaint expression?

5. Which one is making :

complaint expression?

6. Which one is responding :

complaint expression?

Activity 2
Complete the following dialogue!

1. A : May I help you?

B : Yes, I bought new dress here yesterday but
_______________________________________________
A : What’s the matter with it?
B : _______________________________________________
A : _______________________________________________
B : Thank you

2. A : PDAM Company, may I help you?

B : Yes, I think you’ve billed me too high
A : _______________________________________________
B : _______________________________________________
A : Thank you

Activity 3
Express your complaint based on the following situation!
1. You just bought a new pair of sandals at Star’s Shoe Store, but when you got home and
open the package one of the straps broke. Complain.
Answer :
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
2. You just received your phone account bill from TELKOM and you are certain it is too high
because you never made International phone call. Call the company and complain.
Answer :
_______________________________________________________________________
_______________________________________________________________________

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 _______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________

3. You bought a plane ticket to Jakarta. You were told that the flight was on July 2nd 2010 at
02.00 p.m. you went to the airport but there was no flight. Complain to the airline.
Answer :
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________

4. You are subscriber of a foreign magazine. One day, some pages of your magazine were
missing. Call the magazine agent and complain.
Answer :
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________

D. MAKING ARRANGEMENTS
Expression used in Making Expression used in Accepting Expression used in Refusing
Arrangement Arrangement Arrangement
- I’d like to make an - That’s fine. - I’m afraid I can’t. I have
appointment to see … - OK. another business.
- I’d like to make - That will be all right/OK. - I’d love to, but I’m having a
arrangement to meet … - That would be good. final test tomorrow.
- Would 9 a.m. be OK? - That would be nice. - That would be nice, but I’m
- Would Monday morning - No problem. sorry I can’t.
be all right? - Thanks, but I can’t.
- Would it be possible to - How about another time.
schedule a different time? - Sorry, I can’t.
- Can I come on Friday?
Example :
Read the following dialogue and answer the questions!
Mike : Good morning, Mr. Harun’s office.
Susilo : Good morning. Can I speak to Ahmad Harun, please?
Mike : I’m afraid he is in a meeting until lunchtime. Could I take a message, Sir?
Susilo : Well, I’d like to make an appointment to see him, please. When it’s convenient
for you?
Mike : Could you hold on for a minute, Mr. Susilo? I’ll just look in the diary. So, when
it’s convenient for you?

23
 Susilo : Sometime next week if possible. I hear he is away the following week.
Mike : Yes, that’s right. He is on holiday for five days.
Susilo : Well, I need to see him before he goes away. So, would next Wednesday be
okay?
Mike : Wednesday? Let me see. He is out of the office all morning. But he’s free in the
afternoon. After about three.
Susilo : Three o’clock is difficult. But I could make it after four.
Mike : So, shall we say 4.15 next Wednesday, in Mr. Harun’s office?
Susilo : Yes, that sounds fine. Thank you very much.
Mike : Okay, then. Bye.

Question:
1. What does Mike say to open the conversation while receiving the call?
Answer : __________________________________________________________________
2. What does Mr. Susilo say when he wants to speak to Mr. Harun?
Answer : __________________________________________________________________
3. Where does Mr. Harun when Mr. Susilo is phoning?
Answer : __________________________________________________________________
4. When will Mr. Susilo meet Mr. Harun finally?
Answer : __________________________________________________________________
5. I’d like to make appointment to see him. The word “him” refers to …
Answer : __________________________________________________________________

Activity 1
Please write down which ones are making/accepting/refusing arrangement
expressions!
Dialog 1
Emma : When could we meet to discuss the project?
Rendy : I will be available on Monday or Tuesday. Choose which day is best for you.
Emma : I prefer Monday.
Rendy : Good. Can you come in the morning or would afternoon be best?
Emma : Either one is OK.
Rendy : Great! When I check with the others, I will send you an exact time. When you
come, be prepared to do your presentation.
Emma : I will be prepared to do my presentation.
Rendy : Who would you like to see there? Just the sub-committee or should we ask the
whole committee?
Emma : Everyone needs to be there.
Rendy : That will probably be best. Do you need help with directions?
Emma : I think I know where it is. Maybe you could send me directions just to make
sure.
Rendy : OK. We will e-mail you all the information you need tomorrow. Have a good
day!

Answer:
Making Arrangement

Accepting Arrangement

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 Refusing Arrangement

Dialog 2
It’s Friday afternoon. Two English teachers are in the staff room. They have finished lessons for the
week.
Miss Ann Hi Jane. How’s it going?
Miss Jane Good, cheers. You?
Miss Ann Not bad.
Miss Jane You sound a bit down. What’s up?
Miss Ann Nothing. I’m just a bit tired.
Miss Jane What are you up to this weekend.
Miss Ann Not a lot. You?
Miss Jane Not much. Do you fancy going for a drink?
Miss Ann Yeah, that sounds good. When?
Miss Jane How about Saturday evening?
Miss Ann Good idea. Shall we meet at 7 p.m?
Miss Jane Excellent.
Miss Ann Let’s meet at Leicester Square outside the tube station.
Miss Jane Great. See you there!
Answer:
Making Arrangement

Accepting Arrangement

Refusing Arrangement

Activity 2
Make a simple dialog with your partner about making arrangement! Free
topic! (at least 4 sentences)
Answer:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

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 _________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

E. CONFIRMATION AND CANCELLING

Expression used in Confirming Something Expression used in Cancelling Something
- I would like to confirm the meeting with the - I regret to tell you that have to cancel
manager the conference
- I would like to confirm my flight to Jakarta - I’d like to cancel my flight to Jambi
- I would like to make a confirmation for the dinner - I regret to tell you that I have to
reservation cancel our appointment
- I want to confirm that the meeting will be held - I really sorry I have to cancel our plan
tomorrow morning at 09.00 a.m. - I’m sorry that I will cancel my
- I would like to make a confirmation for the flight reservation
depart on 04.00 p.m.
- I want to make sure my reservation in your hotel
for tomorrow night
- I want to ensure about the schedule for my
presentation

Canceling
Dennis = Good afternon
Resvt. = Good afternon sir, could i help you?
Dennis = Sure, i canceling of Christmas party reservation, because i will be held a party at my
mother's house
Resvt. = Ok sir, i will erased you from the guest book list, thanks for information, good luck for
your party
Dennis = Thanks for your greet

Confirmation reservation
Resvt. = Hello, good afternon, could i speak with Mr. Paul
Paul = Yes, i am here
Resvt. = Sure, Mr. Paul as No. 1989 Bachelor Graduated invitation?
Paul = Yes, that's right, i will be attend to the ceremony
Resvt. = Thanks sir, i will write your name at present book
Paul = Thanks you too
Activity 1
Text 1
Rudy : I made a reservation earlier this week, but I have to cancel it.
Agent : No problem, sir. Just tell me your name, phone number, and date of reservation.
Rudy : Great! I'm Rudy Randolph, 818-555-1234, and my reservation was for April 9 to 15.
Agent : Sir, let me hit the delete button, and your reservation will be cancelled.
Rudy : That was nice and fast. Thanks.
Agent : Not at all.

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Question :
1. What is the conversation about?
Answer : ____________________________________________________________________
2. Who cancel the reservation?
Answer : ____________________________________________________________________
3. Why does he/she cancel the reservation?
Answer : ____________________________________________________________________

Text 2
Hello,
On the hotel's website there is a link to confirm / cancel the reservation. When I click on it, I
am only seeing the option to cancel the reservation, but not to confirm it.
I would like to avoid arriving, and being met with the situation that there are no rooms
available, especially as it will be around Christmas, when it will probably be busy.
So, is it necessary to somehow confirm this booking? I am a repeat customer at that certain
hotel, if it matters.

Regards,
Tom.

Question :
1. What is the letter about?
Answer : ____________________________________________________________________
2. What does Tom want on his letter?
Answer : ____________________________________________________________________
3. Why does he do that?
Answer : ____________________________________________________________________

Text 3
Travel Agent : Good morning, Mars Travel, Richard speaking.
Vania : Good morning. I am Vania from Avecto Oil Company. I talked to you last week
about Mr. Smith’s trip to New York. You asked me to call you back today.
Travel Agent : Yes, that’s right, let get your file. I have confirmed all air reservation, but I am
still waiting to hear from the hotel owing to the time difference, I don’t expect to hear until 2p.m
our time
Vania : Did I tell you I wanted business class?
Travel Agent : Well, I don’t have anything on file requesting Business Class seat.
Vania : Can you up-grade it Business Class, please?
Travel Agent : Well, I will see what I can do. Mean while, let me check the rest of the details.
Depart London Heathrow, Wednesday 31 September 2011 at fourteen hundred hours. Arrive New
York in the same day at seventeen hundred Hours. A single at the Wardlof Austriafrom 31st
September to 7th October. Depart New York for London twenty two hundred hours October 7th
and arrive London Hethrow October 7th and arrive London at 7th at 08:00 a.m.
Vania : Yes, that’s right. Which terminal at the airport?
Travel Agent : Terminal C4. Before I forget, Mr. Smith has two accounts with us, which one
shall I charge it to.
Vania : Avecto, 145 Sudirman Street.
Travel Agent : I’ll call you back at two o’clock to confirm.
Vania : Thanks. Good bye.

Question :
1. What is the conversation about?
Answer : ____________________________________________________________________
2. Who will go to New York?
Answer : ____________________________________________________________________

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 3. How will he go?
Answer : ____________________________________________________________________
4. Who arranges his reservation?
Answer : ____________________________________________________________________
5. What kind of tickets does she want?
Answer : ____________________________________________________________________
6. When will Mr. Smith go to New York?
Answer : ____________________________________________________________________
7. How long will he be in New York?
Answer : ____________________________________________________________________
8. Which sentences show confirming/cancelling reservation?
Answer : ____________________________________________________________________

Activity 2
Make a dialogue in pair about confirming and cancelling reservation as the
dialogue given in the previous activity!

Answer:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

F. MODAL AUXILLIARIES “WOULD”

Function of “WOULD” Example

The past form of “will” - She says that she will go.
- She said that she would go yesterday.
Used to express Past Habit - When she was a child, she would play a doll.
- My mother would read me a story before
going to bed when I was a child.
Interrogative form is used for inviting or offering - Would you come to my party?
- Would you like a cup of tea?
Polite way of saying what you want or what you - I would like to try on these shoes.
want to do (desire) - I would like some information about the
computers.
Used in preference - He would rather go finishing than play
football.
- She would prefer to go fishing than play
football.

Task :

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 Fill in the blanks using correct modal and identify its function in the sentence!
1. Heru said he … come late.
Answer : ………………………………………………………………………………………………………………………..
2. Every morning at about five he … get up and work on the farm.
Answer : ………………………………………………………………………………………………………………………..
3. I … not do this. It’s too difficult for me.
Answer : ………………………………………………………………………………………………………………………..
4. I’m sorry, I really … to tell you about the truth.
Answer : ………………………………………………………………………………………………………………………..
5. Children … not swim here.
Answer : ………………………………………………………………………………………………………………………..
6. They told me that they … to take a plane.
Answer : ………………………………………………………………………………………………………………………..
7. … you lend me your car?
Answer : ………………………………………………………………………………………………………………………..
8. Lukman … to give up smoking.
Answer : ………………………………………………………………………………………………………………………..

G. CONDITIONAL SENTENCES

There are three types of conditional sentences:

Ada tiga jenis kalimat pengandaian:
1. Conditional Sentences Type 1
It is to express possible action in the present.
(type 1 adalah untuk mengungkapkan kejadian yang mungkin terjadi pada saat sekarang).

Pattern (pola):
IF CLAUSE (Present Tense) MAIN CLAUSE (Modal Present)
IF + Subject + Verb1 /Verb s,es Subject + modal + Verb 1
IF + Subject + is, am, are Subject + will, can, shall + Verb 1
Example:
If I have enough money I can go around the world
If + S + Verb 1 S+can+Verb 1
If Dewa studies hard He will pass the exam
If S + Verb -es S + will + Verb 1
If Anggi isn’t late today The teacher will not be angry to him
If + S + is S + will +Verb1/be

2. Conditional Sentences Type 2

It is to express impossible action in the present.
(type 2 adalah untuk mengungkapkan kejadian yang tidak mungkin terjadi pada saat sekarang).

Pattern (pola):
IF CLAUSE (Past Tense) MAIN CLAUSE (Modal Past)
IF + Subject + Verb2 /Verb -ed Subject + modal + Verb 1
IF + Subject + were Subject + would, could, should + Verb 1
Example:
If I had enough money I could go around the world
If + S + Verb2 S+could+Verb 1
If Dewa studied hard He would pass the exam
If S + Verb-ed S + would + Verb1

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 If he were a musician He would compose a pop song beautifully
If + S + were S + would + verb 1

3. Conditional Sentences Type 3

It is to express impossible action in the past.
(type 3 adalah untuk mengungkapkan kejadian yang tidak mungkin terjadi pada saat lampau).

Pattern (pola):
IF CLAUSE (Past Perfect) MAIN CLAUSE (Modal Past Perfect)
IF + Subject + had + Verb 3/Verb -ed Subject + would, could, should + have + Verb
3/Verb -ed
Example:
If Dewa had studied hard He would have passed the exam
If S + had + Verb 3/-ed S + would + have + Verb 3/-ed
If he had been a musician He would have composed a pop song
If + S + had + Verb 3 beautifully
S + would + have + Verb -ed
If my father had finished his work He would have been back home soon
If + S + had + Verb 3/-ed S + would + have + Verb 3

NOTES:
Dalam kalimat pengandaian ada 2 bagian kalimat, yaitu :
 IF CLAUSE (yang diawali dengan kata “IF”) dan
 MAIN CLAUSE (bagian kalimat yang ada modal -nya).

Task :
Change the following sentences in conditional sentence type 1, 2 and 3
(ubahlah kalimat berikut menjadi kalimat pengandaian tipe 1, 2, dan 3)
Example :
If Riko (study) hard, he (pass) the exam.
Answer : Type 1 : If Riko studies hard, he will pass the exam
Type 2 : If Riko studied hard, he would pass the exam
Type 3 : If Riko had studied hard, he would have passed the exam
1. If Anita (dance) beautifully, she (get) applause from the audience.
Answer : ………………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
2. The farmers (enjoy) their harvest if they (fertilize) the field sustainability.
Answer : ………………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
3. If I (lie) to my mother, my mother (to be) angry with me.
Answer : ………………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
4. Mr. Bakri (build) a department store in my village If he (have) a lot of money.

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 Answer : ………………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
5. If Andi (wake up) earlier, he (come) late to school.
Answer : ………………………………………………………………………………………………………………………..
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………

Task :
Change the verb in the brackets into suitable conditional sentences!
1. If Beni comes earlier, he (meet) the manager.
Answer : ………………………………………………………………………………………………………………………..
2. If you hadn’t found the meaning of the words, you (use) a dictionary.
Answer : ………………………………………………………………………………………………………………………..
3. She wouldn’t get you one if she (not like) a job in this company.
Answer : ………………………………………………………………………………………………………………………..
4. The book is overdue if you (not return) it back to the library, soon you will be fired.
Answer : ………………………………………………………………………………………………………………………..
5. I didn’t feel good yesterday. If I (feel) better, I (come) to class yesterday.
Answer : ………………………………………………………………………………………………………………………..
6. Desi doesn’t feel good today. She (take) a walk in the park today if she (feel) better.
Answer : ………………………………………………………………………………………………………………………..
7. You don’t have any money. If you (have) a dollar, you (lend) me.
Answer : ………………………………………………………………………………………………………………………..
8. I had a cold yesterday. If I (feel) better, I (go) to school.
Answer : ………………………………………………………………………………………………………………………..

H. SUBJUNCTIVE WISH
Kinds Time Example
Wish Future (wish + would ) - I wish it would stop snowing.
Real Condition - I wish you wouldn’t keep coming to class late.
- Jean wishes I would give up smoking.
Note:
We use this structure when there is a chance that
something may happen, or somebody may change
their habit or behavior.

Present - I wish I could talk to her.

Unreal Condition (I wish I could talk to her, I would explain
everything.)
- I wish you were old enough to marry me.
- They wish they didn’t have to go to school today.
Note:
Actually, if we complete the sentence of this
structure, it has the same with the second
conditional sentence (in other word, there’s no
chance to change)

Past - She wished she had had more time last night.
Unreal Condition - I wished I could have met her.

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 Note:
Actually, if we complete the sentence of this
structure, it has the same with the third conditional
sentence (in other word, there’s no chance to
change)

If only Expressing wish - If only I knew what the problem is.

Unreal Condition (The fact is: I don’t know what the problem)
- If only I knew how to operate the machine.
(The fact is: I don’t know how to operate the
machine)
- I wish I were a millionaire.
(The fact is: I am not a millionaire)

Expressing regret - If only I had woken up early.

(It means: I didn’t wake up early)
- If only I had brought much money.
(It means: I didn’t bring much money)

Complaining - If only you wouldn’t arrive so late all the time.

(It means: I’m annoyed because you always come
late and I want you to arrive on time)
- If only she wouldn’t go back to her hometown.
(It means : I’m so sad because we never meet
again and I want her to stay with me)

Would rather Complex sentence, - I’d rather we had never met.

(…‘d rather) past reference (= if only we had never met)
- What would you rather I had written?
(= what do you wish I had written)

Complex sentence, - I’d rather you didn’t smoke in y office.

present reference (= I don’t want you to smoke in my office)
- Tim would rather I returned his camera sooner.
(= Tim would like me to return his camera)
- Where would you rather I slept?
(= where would you prefer me to sleep?)

Simple sentence, past - Would you rather have had pork than veal?
reference - I’d rather not have called the police.
Note:
This structure can express preference in the past.
If we delete the word “rather”, we get the main
clause of a third conditional sentence.

Simple sentence, - I’d rather not to go to the opera tonight.

present reference (= I don’t want to go to the opera)
- I’d rather visit my grandmother this weekend.
(= I want to visit my grandmother)
Note:
This structure used to express preference in the
present.

Task :
Complete the following sentence using the words in the bracket!
1. I wish I … how to swim. (know)

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 Answer : ………………………………………………………………………………………………………………………..
2. She says that that she wishes today … Saturday. (to be)
Answer : ………………………………………………………………………………………………………………………..
3. Fifi now wishes … that she … with us to the concert last night. (go)
Answer : ………………………………………………………………………………………………………………………..
4. I wish I … her address by riding a car with navigator. (know)
Answer : ………………………………………………………………………………………………………………………..
5. She wishes she … to study German three years ago. (start)
Answer : ………………………………………………………………………………………………………………………..

Write sentences to express wishes which are the contrary to the facts!
Example: I have to go to class now. (answer: I wish I didn’t have to go to class)
6. Mr. Ryan isn’t in his office today.
Answer : ………………………………………………………………………………………………………………………..
7. You don’t study hard.
Answer : ………………………………………………………………………………………………………………………..
8. We won’t be able to join you next Sunday.
Answer : ………………………………………………………………………………………………………………………..
9. Tania didn’t know him long enough.
Answer : ………………………………………………………………………………………………………………………..
10. The meeting began late.
Answer : ………………………………………………………………………………………………………………………..

I. INTERVIEW
Common Interview Questions Response Related to the Above Questions
- Tell me about yourself - I am a tough person and able to work in
- What position do you apply? team.
- What major challenges and problems did - I apply for assistant manager (job position).
you face? How did you handle them? - During a difficult financial period, I was able
- What did you like about your previous job? to satisfactorily negotiate repayment
- Why are you leaving your job? schedules with multiple vendors.
- Why did you quit your job? - I enjoyed the people I worked with. It was a
friendly and fun atmosphere and I actually
enjoyed going into work each morning.
- There isn’t room for growth with my current
employer and I’m ready to move on to a
new challenge.
- I was able to take advantage of an early
retirement offer due to company
downsizing and I am ready for a new
challenge.

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