31/03/2020 WISE - ish_1693348-143544-16

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HP LaserJet Enterprise 700 M712 - Control Panel Message Document

(CPMD)
ish_1693348-143544-16 | For HP and Channel Partner Internal Use
Last Modified Date: 2020-03-13

This document provides error-code troubleshooting information

Control-panel message types

The control-panel messages and event code entries indicate the current printer status or situations that might require action.

 NOTE:

Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK
button to resume printing or by touching the Stop button to cancel the job.

With certain messages, the job might not finish printing, or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the printer will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.

Printer service information

Last update: February 1, 2019

Service mode PIN number:

M712 : 11071212

 NOTE:

When possible, always update the printer firmware to the latest available version at [Link] as part of the troubleshooting performed for any
of the following errors.

[Link] error messages

11.* errors
Errors in the 11.* family are related to the printer real-time clock.

Recommended action for customers

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Use the following general troubleshooting steps to try to resolve the problem.

1. Set the time and date on the printer control panel.

2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Set the time and date on the printer control panel.

2. If the error persists, remove and reinstall the formatter. Make sure it is fully seated.
3. If the error still persists, replace the formatter.

[Link] Internal clock error

The printer real-time clock has experienced an error.

11.00.01 Internal clock battery has zero voltage

11.00.02 Real-time clock has failed

Recommended action
1. Turn the printer off, and then on. Set the time and date at the control panel.

2. If the error persists, replace the formatter.

For instructions: Removal and replacement: Formatter PCA

Part number:

Formatter assembly kit CF235–67902

Formatter assembly kit (China) CF235–67903

[Link] error message

13.* errors
Errors in the 13.* family are related to jams.

More than 1000 unique error codes are possible. Use the following information to understand the jam code. Not all codes apply to all printers.

Message format: [Link]

W represents the jam location.

X represents the sensor or door that triggered the jam.

Y represents the jam condition (delay, stay, wrap, etc.)

Z represents the paper source, fuser mode, or destination

Potential values for W and X

W Jam location X Sensor or door

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W Jam location X Sensor or door

0 Envelope feeder

1 Tray 1 feed (unless Tray 1 feed is the registration sensor)

2 Tray 2 feed (unless Tray 2 feed is the registration sensor)

3 Tray 3 feed

4 Tray 4 feed

5 Tray 5 feed

6 Tray 6 feed

7 Optional tray exit sensor

A Door 1

B Door 2

C Door 3

D Door 4

E Door 5

F Multiple sensors or doors

B Image area 0 Media sensor for forbidden transparencies

2 Registration/top of page

3 Top of page

4 Loop

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W Jam location X Sensor or door

5 Fuser input

9 Fuser output

A Door 1

B Door 2

F Multiple sensors or doors

C Switchback area (between the fuser and the output bin) 1 Intermediate switchback sensor

2 Switchback media stay sensor

3 Paper delivery sensor

D Duplex area 1 Duplex switchback

2 Duplex delivery

3 Duplex refeed

A Door 1 (if different than the imaging area)

B Door 2 (if different than the imaging area)

F Multiple sensors or doors

E Output or intermediate paper transport unit (IPTU) area 1 Output bin full sensor

2 IPTU feed sensor 1

3 IPTU sensor 2

4 IPTU sensor 3

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W Jam location X Sensor or door

5 IPTU bin full sensor 4

6 Output sensor

A Door 1

F Multiple sensors or doors

F Multiple subsystems (occurs when paper is stuck in F Multiple sensors or doors

several areas)

1 Jetlink input device 4 Tray 4 feed sensor

5 Tray 5 feed sensor

6 Tray 6 feed sensor

7 Tray 7 feed sensor

8 Tray 8 feed sensor

9 Tray 9 feed sensor

A Door 1

B Door 2

F Multiple sensors or doors

2 Buffer pass unit 0 Buffer pass inlet sensor

9 Buffer pass exit sensor

A Door 1

3 Page insert unit 0 Page insertion inlet sensor

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W Jam location X Sensor or door

1 Page insertion tray 1 feed sensor

2 Page insertion tray 2 feed sensor

3 Page insertion tray 3 feed sensor

4 Page insertion tray 4 feed sensor

7 Output path feed sensor

9 Page insertion exit sensor

A Door 1

4 Punch unit 0 Puncher inlet sensor

1 Puncher jam sensor

9 Puncher exit sensor

A Door 1

5 Folding unit 0 Folder inlet sensor

1 Folder sensor

9 Folder exit sensor

A Door 1

6 Stacker unit 0 Stacker inlet sensor

4 Stacker outlet sensor

7 Stacker switchback entrance sensor

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W Jam location X Sensor or door

8 Stacker switchback registration sensor

9 Stacker switchback lower sensor

7 Multi-bin mailbox (MBM) unit 0 MBM inlet sensor

1 MBM middle sensor

9 Stapler sensor

A Door 1

B Door 2

C Door 3

F Multiple sensors or doors

8 Stapler/stacker (SS) unit 0 SS inlet sensor

1 SS Bin Z

3 SS unit middle sensor

4 SS unit outlet sensor 1

5 SS unit outlet sensor 2

9 Stapler sensor

A Door 1

B Door 2

9 Booklet maker unit 0 Booklet maker input sensor

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W Jam location X Sensor or door

2 Booklet maker feed sensor 2

2 Booklet maker feed sensor 3

4 Booklet maker delivery sensor

5 Booklet maker vertical paper path sensor

6 Booklet unit front staple sensor

7 Booklet unit rear staple sensor

8 Booklet unit outlet sensor

A Door 1

B Door 2

C Door 3

F Multiple sensors or doors

0 Unknown 0 Unknown

Potential values for Y (jam condition)

Y Jam condition

0 Unknown

1 Unexpected sheet (duplex)

2 Staple jam

3 Jam caused by an open door (duplex)

4 Stay jam (the page never left the tray – duplex)

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Y Jam condition

A Stay jam (the page never left the tray – simplex)

B Multifeed

C Wrap

D Delay (the page did not reach the sensor within the expected time – simplex)

E Door open

F Residual (paper is detected in the paper path when it should not be there)

The information represented by the value for Z depends on where the paper is in the paper path.

Potential values for Z (source, fuser mode, or destination)

Paper location Z Source, fuser mode, or destination

When paper has not reached the fuser, Z represents the paper 1 Tray 1
source.

2 Tray 2

3 Tray 3

4 Tray 4

5 Tray 5

6 Tray 6

D Duplexer

E Envelope feeder

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Paper location Z Source, fuser mode, or destination

When paper has reached the fuser, is in the duplex path, or in 0 Photo 1, 2, or 3
the output path, Z represents the fuser mode.
Designated 2 or 3
Jams can occur when there is a mismatch between the actual
paper and the fuser mode setting.

1 Normal (automatically sensed rather than based on the paper

type set at the control panel)

2 Normal (based on the paper type set at the control panel)

3 Light 1, 2, or 3

4 Heavy 1

5 Heavy 2

6 Heavy 3

7 Glossy 1

8 Glossy 2

9 Glossy 3

A Glossy Film

B Transparency

C Label

D Envelope 1, 2, or 3

E Rough

When paper has entered the output bin, Z represents the output 0 Unknown bin
bin, numbered from top to bottom.

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Paper location Z Source, fuser mode, or destination

1 Bin 1

2 Bin 2

3 Bin 3

4 Bin 4

5 Bin 5

6 Bin 6

7 Bin 7

8 Bin 8

9 Bin 9

All paper locations E Door open jam

F Residual jam

0 Forbidden OHT jam (when Y=2)

Recommended action for customers

1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations.
2. Verify that no doors are open.
3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and the tray should not
be filled above the maximum fill marks or tabs.
4. Make sure the type and quality of the paper being used meets the HP specifications for the printer.
5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
6. Open all doors and covers and ensure the paper path is completely clear of paper or obstructions.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

To prevent future paper jams in the printer, follow these recommendations:

Use only paper that meets HP specifications for this printer.

For more information, refer to the printer User Guide or the HP LaserJet Print Media Guide.

Make sure the printing environment is within recommended specifications.

Do not use paper that is wrinkled, folded, or damaged.

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Do not overload the tray with paper.

Make sure that the paper guides in the tray are adjusted correctly for the size of paper.

Make sure that the tray is fully inserted in the printer.

If printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations.
2. Verify that no doors are open.
3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and the tray should not
be filled above the maximum fill marks or tabs.
4. Verify that the paper meets specifications for this printer.
5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
6. If the issue persists, open the Administration > Troubleshooting > Diagnostic Tests > Component Test menu, and perform the appropriate
pickup/feed motor drive test. Replace the pickup assembly if the test fails.
7. Perform the Tray/Bin Manual Sensor test to verify the sensors are functioning. If the sensors fail the test, first verify that all connections on
the DC controller are correctly seated. If possible replace the sensor or assembly it is associated with.
8. If the sensors pass the test, look for blockage or damaged parts and replace any damaged parts.
9. If the error persists, elevate the case using the Standard Support Process.

13.A4.D4 Jam in tray 4

This jam occurs when the paper does not reach the tray 4 feed sensor (SR1PF) in the designated amount of time (no pick jam).

Optional tray configurations:

1x500 stackable only

1x500 non-stackable only

3x500 non-stackable only

HCI non-stackable only

1x500 stackable + 1x500 non-stackable

1x500 stackable + HCI non-stackable

Recommended action
1. Open tray 4.
a. Remove any jammed paper or paper remnants.
b. Close tray 4.

2. For the following input device configurations: 1x500 paper feeder, 1x500 paper deck, 3x500 paper deck, 1x500 paper feeder with 1x500
paper deck, and 1x500 paper feeder with 3500 sheet HCI, HCI only; do the following.

a. Inspect the tray 4 pick, feed and separation rollers. Clean or replace them if necessary.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

b. Check the connectors at the feed sensor, solenoid, feed motor, and the DC controller PCA.

c. Use the Tray/bin Manual Sensor tests to toggle the tray 4 feed sensor. If the sensor is not correctly functioning, replace the tray 4
paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

d. Use the Components tests to activate the tray 4 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning,
replace the tray 4 pickup motor.

Part number: RK2-1331-000CN

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13.A4.D5 Jam in lower right door
This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the tray 4 feed sensor (SR1PD) in the designated
amount of time.

Recommended action
1. Open the lower right door.
a. Remove any jammed paper or paper remnants.
b. Close the lower right door.

2. Inspect the tray 5 pick, feed and separation rollers. Clean or replace them if necessary.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

3. Check the connectors at the feed sensor, solenoid, feed motor, and the DC controller PCA.

4. Use the Tray/bin Manual Sensor tests to toggle the tray 5 feed sensor. If the sensor or lever are not correctly functioning, replace the tray 5
paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

5. Use the Components tests to toggle the tray 5 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 5 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

6. Use the Components tests to activate the tray 5 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 5 pickup motor.

Part number: RK2-1331-000CN

7. Use the Tray/bin Manual Sensor tests to toggle the tray 4 feed sensor. If the sensor or lever are not correctly functioning, replace the HCI
paper pickup assembly.

Part number:

Paper pickup assembly, right RM1-8869-000CN RM1-8869-010CN RM1-8869-010CN

Paper pickup assembly, left RM1-8876-000CN RM1-8876-010CN RM1-8876-010CN

13.A4.D6 Jam in lower right door

This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the tray 4 feed sensor (SR1PD) in the designated
amount of time.

Recommended action
1. Open the lower right door.
a. Remove any jammed paper or paper remnants.
b. Close the lower right door.

2. Inspect the tray 6 pick, feed and separation rollers. Clean or replace them if necessary.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

3. Check the connectors at the feed sensor, solenoid, feed motor, and the DC controller PCA.

4. Use the Tray/bin Manual Sensor tests to toggle the tray 6 feed sensor. If the sensor or lever are not correctly functioning, replace the tray 6
paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

5. Use the Components tests to toggle the tray 6 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 6 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

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6. Use the Components tests to activate the tray 6 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 6 pickup motor.

Part number: RK2-1331-000CN

7. Use the Tray/bin Manual Sensor tests to toggle the tray 4 feed sensor. If the sensor or lever are not correctly functioning, replace the HCI
paper pickup assembly.

Part number:

Paper pickup assembly, right RM1-8869-000CN RM1-8869-010CN RM1-8869-010CN

Paper pickup assembly, left RM1-8876-000CN RM1-8876-010CN RM1-8876-010CN

13.A4.D5 Jam in lower right door

This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the tray 4 feed sensor (SR1PD) in the designated
amount of time.

Recommended action
1. Open the indicated door.
a. Remove any jammed paper or paper remnants.
b. Close the door.

2. Check for jammed paper in tray 4 and the HCI right tray inner flap.
3. Inspect the connectors at the feed sensor and controller PCA for tray 4.
4. Check the connectors at the feed sensor, solenoid, feed motor, and the DC controller PCA.
5. Use the Tray/bin Manual Sensor tests to toggle the tray 4 feed sensor and HCI exit paper feed sensor (PS3301).

a. If the tray 4 feed sensor or lever are not correctly functioning, replace the tray 4 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

b. If the HCI paper feed sensor is not correctly functioning, replace the HCI crossing paper feed assembly.

Part number: RM1-8888-000CN

13.A5.D5 Jam in tray 5

This jam occurs when the paper does not reach the tray 5 feed sensor in the designated amount of time (no pick jam).

Depending on the input device configuration this could be the second 500 sheet paper feeder, the 1x500 sheet paper deck or 3x500 paper deck, the
right or left tray of the HCI, or the HCI exit paper feed sensor. (SR81—PD3x500, PS3305—HCI, SR1—1x500PD, PS3302—HCI, PS3301—HCI).

Recommended action
1. Open tray 5.
a. Remove any jammed paper or paper remnants.
b. Close tray 5.

2. Inspect the connectors at the feed sensor and controller PCA for tray 5.

3. Check the connectors at the feed sensor, solenoid, feed motor, and the DC controller PCA.

4. Use the Tray/bin Manual Sensor tests to toggle the tray 5 feed sensor and HCI exit paper feed sensor (PS3301).

a. If the tray 5 feed sensor or lever are not correctly functioning, replace the tray 5 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

b. If the HCI paper feed sensor is not correctly functioning, replace the HCI crossing paper feed assembly.

Part number: RM1-8888-000CN

5. Use the Components tests to toggle the tray 5 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 5 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

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6. Use the Components tests to activate the tray 5 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 5 pickup motor.

Part number: RK2-1331-000CN

13.A5.D6 Jam in lower right door

This jam occurs when the leading edge has passed the tray 6 feed sensor (SR91) but does not reach the tray 5 feed sensor (SR81) in the designated
amount of time.

Recommended action
1. Open the lower right door.
a. Remove any jammed paper or paper remnants.
b. Close the lower right door.

2. Inspect the tray 6 pick, feed and separation rollers. Clean or replace them if necessary.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

3. Check the connectors at the feed sensor, solenoid, feed motor, and the DC controller PCA.

4. Use the Tray/bin Manual Sensor tests to toggle the tray 6 feed sensor. If the sensor or lever are not correctly functioning, replace the tray 6
paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

5. Use the Components tests to toggle the tray 6 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 6 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

6. Use the Components tests to activate the tray 6 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 6 pickup motor.

Part number: RK2-1331-000CN

[Link] Jam in tray 5 or [Link] Jam in lower right door or [Link] Jam tray 4 (inner flap)
This jam occurs when paper exists at any of the paper path jam sensors when the printer power is turned on or after jam re-evaluation.

Depending on the input device configuration this could be the second 500 sheet paper feeder, the1x500 sheet paper deck/3x500 paper deck, the
right/left tray of theHCI, or the HCI exit media feed sensor. (SR81-PD3x500, PS3305-HCI, SR1-1x500PD, PS3302-HCI, PS3301-HCI)

Recommended action
1. Open the indicated door.
a. Remove any jammed paper or paper remnants.
b. Close the door.

2. Check for jammed paper in tray 5 and the HCI right tray inner flap.
3. Inspect the connectors at the feed sensor and controller PCA for tray 5.
4. Use the Tray/bin Manual Sensor tests to toggle the tray 5 feed sensor and HCI exit paper feed sensor (PS3301).

a. If the tray 5 feed sensor or lever are not correctly functioning, replace the tray 5 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

b. If the HCI paper feed sensor is not correctly functioning, replace the HCI crossing paper feed assembly.

Part number: RM1-8888-000CN

13.A6.D6 Jam in tray 6

This jam occurs when the paper does not reach the tray 6 feed sensor in the designated amount of time (no pick jam).

Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500,
PS3305-HCI).

Recommended action
1. Open tray 6.
a. Remove any jammed paper or paper remnants.
b. Close tray 6.
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2. Inspect the connectors at the feed sensor and controller PCA for tray 6.

3. Use the Tray/bin Manual Sensor tests to toggle the tray 6 feed sensor. If the tray 6 feed sensor or lever are not correctly functioning, replace
the tray 6 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

4. Use the Components tests to toggle the tray 6 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 6 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

5. Use the Components tests to activate the tray 6 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 6 pickup motor.

Part number: RK2-1331-000CN

[Link] Jam in tray 6 or [Link] Jam tray 5 (inner flap)

This jam occurs when paper exists at any of the paper path jam sensors when the printer power is turned on or after jam re-evaluation (EC14).

Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500,
PS3305-HCI).

Recommended action
1. Open tray 5 and the inner flap.
a. Remove any jammed paper or paper remnants.
b. Close tray 5 and the inner flap.

2. Inspect the connectors at the feed sensor and controller PCA for tray 6.

3. Use the Tray/bin Manual Sensor tests to toggle the tray 6 feed sensor. If the tray 6 feed sensor or lever are not correctly functioning, replace
the tray 6 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

13.A7.D5 Jam tray 5 (inner flap)

This jam occurs when the leading edge passes the tray 5 feed sensor (PS3305), but does not reach the HCI exit sensor (PS3301) in the designated
amount of time.

Recommended action
1. Open tray 5 and the inner flap.
a. Remove any jammed paper or paper remnants.
b. Close tray 5 and the inner flap.

2. Inspect the HCI tray 5 pick, feed and separation rollers. Clean or replace them if necessary.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

3. Inspect the connectors at the controller PCA and paper feed crossing for the HCI.

4. Use the Tray/bin Manual Sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not correctly functioning, replace the
HCI crossing paper feed assembly.

Part number: RM1-8888-000CN

5. Use the Components tests to toggle the tray 5 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 5 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

6. Use the Components tests to activate the tray 5 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 5 pickup motor.

Part number: RK2-1331-000CN

13.A7.D6 Jam tray 6 (inner flap)

This jam occurs when the leading edge passes the tray 6 feed sensor (PS3305), but does not reach the HCI exit sensor (PS3301) in the designated
amount of time.

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Recommended action
1. Open tray 6 and the inner flap.
a. Remove any jammed paper or paper remnants.
b. Close tray 6 and the inner flap.

2. Inspect the tray 6 pick, feed and separation rollers. Clean or replace them if necessary.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

3. Inspect the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.

4. Use the Tray/bin Manual Sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not correctly functioning, replace the
HCI crossing paper feed assembly.

Part number: RM1-8888-000CN

5. Use the Components tests to toggle the tray 6 solenoid (listen for the solenoid to move). If the solenoid is not correctly functioning, replace
the tray 6 paper pickup assembly.

Part number: RM1-9415-000CN RM1-9415-010CN RM1-9415-010CN

6. Use the Components tests to activate the tray 6 pickup motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the tray 6 pickup motor.

Part number: RK2-1331-000CN

[Link] Jam in tray 4 or [Link] Jam in tray 5 or [Link] Jam in lower right door
This jam occurs when paper exists at any of the paper path jam sensors when the printer power is turned on or after jam re-evaluation.

Recommended action
1. Open the lower right door.
a. Remove any jammed paper or paper remnants.
b. Close the lower right door.

2. Open the HCI right tray and the inner flap.

a. Remove any jammed paper or paper remnants.
b. Close the HCI right tray and the inner flap.

3. Inspect the connectors at the feed sensor and controller PCA.

4. Use the Tray/bin Manual Sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not correctly functioning, replace the
HCI crossing paper feed assembly.

Part number: RM1-8888-000CN

[Link] Door open jam

The top cover was opened during a print job.

Recommended action
1. Close the top cover.

2. Check the tabs of the top cover that engage the top cover switches (SW2, SW3). If they are damaged, replace the top cover assembly.

3. Use the Tray/bin Manual Sensor tests to toggle the cartridge door switch (SW3). If the switch is not correctly functioning, replace the switch.

Part number: WC2-5637-000CN

 NOTE:

The Tray/bin Manual Sensor tests can not be used to test (SW2) top cover switch. If the error persists and the (SW3) top cover switch is
correctly functioning, try replacing the (SW2) top cover switch.

Part number: RM1-3471-000CN

4. Check the connectors (J74 and J36) on the DC controller PCA and the connector (J18) on the cartridge door open detection switch.

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[Link] Jam in top cover area
Paper stay jam at top/registration sensor from the duplex path. This jam occurs when picking from duplex path and paper stays at TOP
(registration) sensor (SR9).

Recommended action
1. Open the top cover.
a. Remove the cartridge.
b. Remove any jammed paper or paper remnants.
c. Reinstall the cartridge.
d. Close the top cover.

2. Make sure that the duplexer is seated correctly and check for obstructions in the paper path.

3. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the duplexer.

Part number: CF235-67913

4. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the transfer roller if necessary.

Part number: CF235-67910

5. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

6. Check the toner cartridge for damage. Replace the cartridge if necessary.

Part number:

Black toner print cartridge - Print approx 10,000 pages CF214-67901

High capacity black toner print cartridge - Print approx 17,500 CF214-67902
pages

7. Use the Manual Sensor tests to toggle the TOP sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

[Link] Jam in top cover area

Z = Source tray

1: Tray 1

2: Tray 2

3: Tray 3

4: Tray 4

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5: Tray 5

6: Tray 6

Recommended action
1. Open the top cover.
a. Remove the cartridge.
b. Remove any jammed paper or paper remnants.
c. Reinstall the cartridge.
d. Close the top cover.

2. Check for obstructions in the paper path from the source tray.

3. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective.

Part number:

Multi-purpose/tray 1 paper pick-up roller and separation pad CF235-67906

assembly

Paper pick-up roller and separation pad assembly - Used with tray 2 CF235-67909 RM2-3899-000CN RM2-3899-000CN
or 3

Paper feed roller assembly (part of Trays 4, 5 and 6 pickup and feed CC522-67909 RY7-5226-000CN RY7-5226-000CN
roller kit)

4. Make sure that the transfer roller is seated correctly and not worn or deformed. Replace the transfer roller if necessary.

Part number: CF235-67910

5. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

6. Check the toner cartridge for damage. Replace the cartridge if necessary.

Part number:

Black toner print cartridge - Print approx 10,000 pages CF214-67901

High capacity black toner print cartridge - Print approx 17,500 CF214-67902
pages

7. Use the Manual Sensor tests to toggle the TOP sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

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10. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the
source tray. If the motor or solenoid are not correctly functioning, replace the motor or solenoid.

[Link] Jam in top cover area

Paper stay jam at top/registration sensor from the duplexer. This jam occurs when the paper does not reach the TOP sensor (SR9) within the
designated amount of time from the Duplexer.

Recommended action
1. Open the top cover.

 Important:

Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid
tearing partially picked paper.

a. Remove any jammed paper or paper remnants.

b. Close the top cover.

This is where the paper feeds through when coming from the duplexer

2. Make sure that the duplexer is seated correctly and check for obstructions in the paper path.

3. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the duplexer.

Part number: CF235-67913

4. Use the Manual Sensor tests to toggle the duplexer sensors (SR1DU, SR2DU). If the sensors are not correctly functioning, replace the
duplexer.

Part number: CF235-67913

5. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

6. Check the toner cartridge for damage. Replace the cartridge if necessary.

Part number:

Black toner print cartridge - Print approx 10,000 pages CF214-67901

High capacity black toner print cartridge - Print approx 17,500 CF214-67902
pages

7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

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Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

13.B2.D1 Jam in tray 1

Paper stay jam at TOP/registration sensor from tray 1. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated
amount of time from tray 1.

Recommended action
1. Remove any jammed paper from tray 1, and then touch the OK button.

2. Check for obstructions in the paper path from tray 1.

3. Check the pickup, feed, and separation rollers for tray 1. Replace the rollers if they are worn or defective.

Part number: CF235-67906

4. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

5. Use the Manual Sensor tests to activate the pickup solenoid (listen for the solenoid to move) for tray 1. If the solenoid is not correctly
functioning, replace the toner cartridge door.

Part number: RM1-8660-000CN RM1-8660-110CN RM1-8660-110CN

6. Use the Manual Sensor tests to toggle the TOP sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

7. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

13.B2.D2 Jam in top cover area (tray 2)

Paper stay jam at TOP/registration sensor from tray 2. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated
amount of time from tray 2.

Recommended action
1. Open the top cover.

 Important:

Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid
tearing partially picked paper.

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a. Remove any jammed paper or paper remnants.

b. Close the top cover.

2. Open tray 2.
a. Remove any jammed paper or paper remnants.
b. Close tray 2.

3. Check for obstructions in the paper path from tray 2.

4. Check the pickup, feed, and separation rollers for tray 2. Replace the rollers if they are worn or defective.

Part number: CF235-67909 RM2-3899-000CN RM2-3899-000CN

5. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

6. Use the Manual Sensor tests to activate the pickup solenoid/clutch (listen for the solenoid to move) for tray 2. If the solenoid/clutch is not
correctly functioning, replace the solenoid/clutch.

Part number: RM1-8946-000CN

7. Use the Manual Sensor tests to toggle the TOP sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

8. Inspect the connector (J48) on the DC controller PCA, and connector (J61) on the tray 2 upper clutch.

9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

13.B2.D3 Jam in top cover area (tray 3)

Paper stay jam at TOP/registration sensor from tray 3. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated
amount of time from tray 3.

Recommended action
1. Open the top cover.

 Important:

Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid
tearing partially picked paper.

a. Remove any jammed paper or paper remnants.

b. Close the top cover.

2. For printers with optional input devices installed: Open the upper right door.
a. Remove any jammed paper or paper remnants.
b. Close the upper right door.

3. Open tray 3.
a. Remove any jammed paper or paper remnants.
b. Close tray 3.

4. Check for obstructions in the paper path from tray 3.

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5. Check the pickup, feed, and separation rollers for tray 3. Replace the rollers if they are worn or defective.

Part number: CF235-67909 RM2-3899-000CN RM2-3899-000CN

6. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

7. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for tray 3. If the solenoid is not correctly
functioning, replace the solenoid.

Part number: RM1-8946-000CN

8. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

9. Inspect the connector (J48) on the DC controller PCA, and connector (J63) on the tray 3 lower clutch.

10. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

[Link] Jam in top cover area

Paper delay jam at TOP/registration sensor. This jam occurs when the leading edge of the paper does not reach the TOP sensor (SR9) within the
designated amount of time from tray 4, 5, or 6.

Z = Source tray

4: Tray 4

5: Tray 5

6: Tray 6

Recommended action
1. Open the top cover.

 Important:

Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid
tearing partially picked paper.

a. Remove any jammed paper or paper remnants.

b. Close the top cover.

2. Check for obstructions in the paper path from the source tray.

3. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective.

Part number: CC522-67909 RY7-5226-000CN RY7-5226-000CN

4. Make sure that the registration assembly shutter is correctly functioning. Replace the registration assembly if necessary.

Part number: RM1-8671-050CN

5. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the
source tray. If the motor or solenoid are not correctly functioning, replace the motor or solenoid.

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Part number, motor: RK2-1331-000CN

Part number, solenoid: RM1-8946-000CN

6. Use the Manual Sensor tests to toggle the top sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

7. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not correctly functioning, replace the
main drive assembly.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

[Link] Jam in top cover area

This jam occurs when paper exists at the top sensor (SR9) when the printer power is turned on or after a jam re-evaluation.

Recommended action
1. Open the top cover.
a. Remove any jammed paper or paper remnants.
b. Close the top cover.

2. Use the Manual Sensor tests to toggle the top sensor (SR9). If the sensor is not functioning correctly, replace the high-voltage power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

3. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

[Link] Jam in top cover area

Loop sensor (SR6) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the printer power is turned on or
after a jam re-evaluation.

Recommended action
1. Open the top cover.
a. Remove any jammed paper or paper remnants.
b. Close the top cover.

2. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

3. Use the Manual Sensor tests to toggle the loop sensor (SR6). If the sensor or lever are not functioning correctly, replace the high-voltage
power supply.

Part number:

High-voltage power supply - For 110 VAC RM2-7538-000CN

High-voltage power supply - For 220 VAC RM2-7539-000CN

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[Link] Fuser area jam
This jam occurs when the engine detects a paper stay jam at the fuser output sensor (SR12). Most likely there is an accordion jam in the fuser exit
path.

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Check the paper path and rollers at the fuser and at the paper delivery assembly for a blockage or damage. If necessary, replace the fuser or
paper delivery assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC - Bonds toner to paper with heat CF235-67921

Fusing Assembly - For 220 VAC - Bonds toner to paper with heat CF235-67922

3. Use the Manual Sensor tests to toggle the fuser output sensor (SR12) and the paper delivery output sensor (SR3). If a sensor is not correctly
functioning, replace the appropriate assembly.

4. Use the Components tests to activate the fuser drive motor and duplex feed motor (listen for the motor to rotate). If the motor is not
functioning correctly, replace the fuser motor or duplexer.

Part number, fuser motor: RM1-2538-000CN

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Part number, duplexer: CF235-67913

[Link] Fuser wrap jam

This jam occurs when the paper leaves the fuser output sensor (SR12) before a designated amount of time after the paper reached the fuser
output sensor (the paper is wrapped around the fuser roller).

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Remove the duplexer (if installed).
a. Open the left door, and then remove the fuser.
b. Remove any jammed paper from the fuser, and then reinstall the fuser.
c. Close the left door, and duplexer (if removed).

2. Perform a cleaning page procedure to clean the fuser rollers.

3. Use the Manual Sensor tests to toggle the fuser output sensor (SR12). If the sensor is not correctly functioning, replace the fuser.

4. If the error persists, the fuser pressure roller might be damaged. Replace the fuser.

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

[Link] Fuser area jam (top cover)

This jam occurs when the leading edge of the page does not reach the fuser output sensor (SR12) in the designated amount of time.

Recommended action
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1. Open the left door to release fuser roller pressure.

 Important:

Do not attempt to remove the jammed paper.

a. Open the top cover, and then remove the toner cartridge.
b. Remove any jammed paper, and then reinstall the toner cartridge.
c. Close the top cover and left door.

2. Check the paper path and rollers at the fuser and duplexer for damage. If necessary, replace the fuser or duplexer.

Part number, duplexer: CF235-67913

3. Use the Manual Sensor tests to toggle the fuser output sensor (SR12). If the sensor is not correctly functioning, replace the fuser.

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

4. Inspect the following connectors:

Fuser, (J1)

Fuser motor, (J1100)

DC controller, (J6) and (J47)

High-voltage power supply, (J902)

5. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the duplexer .

Part number: CF235-67913

[Link] Jam in left door

This jam occurs when paper exists at the fuser exit sensor (SR12) when the printer power is turned on or after jam re-evaluation.

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

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2. Inspect the connector (J1) on the fuser, connector (J61) on the DC controller PCA, and connector (J902) on the high-voltage power supply.

3. Use the Manual Sensor tests to toggle the fuser exit sensor (SR12). If the sensor is not correctly functioning, replace the fuser.

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

[Link] Jam in duplexer (during a print job)

This is a user caused jam, not a mechanical problem. This jam occurs when the duplexer is removed while paper is being delivered in the duplexer.

Recommended action
Remove the duplexer.
1. Remove any jammed paper or paper remnants.
2. Reinstall the duplexer ensuring that it is seated correctly.

[Link] Jam in left door

This jam occurs when the paper reverses direction but fails to reach the duplex switchback sensor (SR1DU) in the designated amount of time.

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA.
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3. Use the Tray/bin Manual Sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not correctly functioning, replace
the paper delivery assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

4. Check the paper path and rollers at the fuser and duplexer for damage. If necessary, replace the fuser or duplexer.

Part number, duplexer: CF235-67913

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

5. Use the Manual Sensor tests to toggle the duplexer switchback sensor (SR1DU). If the sensor or lever are not correctly functioning, replace
the duplexer.

Part number: CF235-67913

6. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not correctly functioning, replace
the duplexer.

[Link] Jam in left door

This jam occurs when paper exists at the duplexer switchback sensor at power on or after jam re-evaluation.

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Remove the duplexer.

a. Remove any jammed paper or paper remnants.
b. Reinstall the duplexer ensuring that it is seated correctly.

3. Run the Manual Sensor test and toggle the duplexer switchback sensor (SR1DU).

4. If the duplexer switchback sensor or lever not operating correctly replace the duplexer.

Part number: CF235-67913

13.D3.00 Jam in top cover area

Late to duplex exit jam. The engine cannot pause long sheets in the duplex path.

This is a firmware timing issue and not a mechanical jam problem.

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Recommended action
Open the top cover.
1. Remove any jammed paper or paper remnants.
2. Close the top cover.

[Link] Jam in duplexer

This jam occurs when the leading edge of the paper reaches the duplex switchback sensor (SR1DU), but fails to reach the duplex reefed sensor
(SR2DU). The leading edge is in the duplexer, but the trailing edge might be accessible from the left door.

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Remove the duplexer.
a. Remove any jammed paper or paper remnants.
b. Reinstall the duplexer ensuring that it is seated correctly.

2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary.

Part number, duplexer: CF235-67913

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

3. Use the Manual Sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not correctly functioning, replace the
duplexer.

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Part number: CF235-67913

4. Use the Components tests to activate the duplex refeed solenoid/clutch (listen for the solenoid to move). If the solenoid/clutch is not
correctly functioning, replace the duplexer.

[Link] Jam in top cover area

This jam occurs when paper exists at the duplexer refeed sensor (SR2DU) when the printer power is turned on or after jam re-evaluation.

Recommended action
1. Open the top cover.
a. Remove any jammed paper or paper remnants.
b. Close the top cover.

2. Open the duplexer.

a. Remove any jammed paper or paper remnants.
b. Reinstall the duplexer ensuring that it is seated correctly.

3. Use the Manual Sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not correctly functioning, replace the
duplexer.

Part number: CF235-67913

[Link] Door open jam

Face-down delivery door open jam.

Recommended action
1. Close the face-down delivery door.

2. Check the tab of the face-down delivery door that engages the left door switch (SW1). If it is damaged, replace the left door assembly.

Part number: RM1-8680-000CN

3. Use the Manual Sensor tests to toggle the left door switch (SW1). If the switch is not correctly functioning, replace the switch (SW1).

Part number: RM1–3474–000CN

4. Inspect the connector (J35) on the DC controller PCA.

[Link] Jam in left door

This jam occurs when the paper fails to reach the face-down bin full sensor (SR4) within a specific time.

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA.

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3. Use the Tray/bin Manual Sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not correctly functioning, replace
the paper delivery assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

[Link] Jam in left door

This jam occurs when paper exists at any of the paper path jam sensors when the printer power is turned on or after jam re-evaluation.

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Inspect the connectors on the paper delivery assembly.

3. Use the Tray/bin Manual Sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not correctly functioning, replace
the paper delivery assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

[Link] Jam in left door

This jam occurs when the paper fails to clear the output sensor (SR3) within a specific time.

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Check the paper path and rollers at the fuser and the paper delivery assembly for damage or wear. If necessary, replace the fuser or paper
delivery assembly.

Part number, paper delivery assembly: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

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Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

3. Use the Tray/bin Manual Sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not correctly functioning, replace
the paper delivery assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

4. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not correctly functioning, replace the paper delivery
assembly.

[Link] Jam in left door

This jam occurs when the engine detects a multi-feed in the output path from the duplexer.

Recommended action
Check the paper path and rollers at the fuser and the duplexer for damage or wear. If necessary, replace the fuser or duplexer.

Part number, duplexer: CF235-67913

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a new
maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

[Link] Jam in left door

Multi-fold from tray 1–6 jam. This jam occurs when the engine detects a multi-feed in the output path from the indicated source tray.

Z = Source tray

1: Tray 1

2: Tray 2

3: Tray 3

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4: Tray 4

5: Tray 5

6: Tray 6

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective.

Part number:

Multi-purpose/tray 1 paper pick-up roller and separation pad CF235-67906

assembly

Paper pick-up roller and separation pad assembly - Used with tray 2 CF235-67909 RM2-3899-000CN RM2-3899-000CN
or 3

Paper feed roller assembly (part of Trays 4, 5 and 6 pickup and feed CC522-67909 RY7-5226-000CN RY7-5226-000CN
roller kit)

[Link] Jam in left door

This jam occurs when the paper fails to reach the output sensor (SR3) within a specific time.

Z = Fuser mode

2: Normal

3: Light paper 1

3: Light paper 2

4: Heavy paper 1

5: Heavy paper 2

B: Transparency

D: Envelope 1

D: Envelope 2

Recommended action
1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA.

3. Use the Manual Sensor tests to toggle the output sensor (SR3). If the sensor or lever are not correctly functioning, replace the paper delivery
assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

[Link]
This jam occurs when paper exists at the output bin full sensor (SR3) when the printer power is turned on or after jam re-evaluation.

Recommended action

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1. Open the left door.
a. Remove any jammed paper or paper remnants.
b. Close the left door.

2. If the error persists, inspect the connectors on the paper delivery assembly.

3. Use the Manual Sensor tests to toggle the output sensor (SR3). If the sensor or lever are not correctly functioning, replace the paper delivery
assembly.

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

[Link]
This jam occurs when the paper exists at multiple sensors at power on or door close. Due to the current FW timing requirements, the displayed jam
code is always [Link], only the event log will have [Link].

Recommended action
1. Remove any paper form the output bin.
2. Open the right door.

a. Remove the fuser.

 CAUTION:

The fuser might be hot.

b. Remove any paper or paper remnants wrapped around the fuser roller.

c. Replace the fuser.

For instructions: Removal and replacement: Fuser

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

d. Close the door.

3. View or print the event log to find previous jam errors. Troubleshoot jam errors starting with the most recent.

[Link] error messages

20.* errors
Errors in the 20.* family are related to the printer memory. The page might require more memory than the printer has available.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support
provider, or contact HP support at [Link]/go/contactHP.

1. Touch the OK button to continue.

2. Reduce the page complexity.
3. Add product memory.

20.00.00 Insufficient memory: <Device> To continue, touch “OK”

The printer has experienced a memory error. You might have tried to transfer too many fonts or macros.

Recommended action
1. Touch the OK button to print the transferred data. Some data might be lost.
2. If the error persists, reduce the page complexity or add printer memory.

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[Link] error messages

21.* errors
Errors in the 21.* family are related to the printer memory and complexity of the image being printed. The page might require more memory than
the printer has available.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support
provider, or contact HP support at [Link]/go/contactHP.

1. Touch the OK button to clear the error.

2. Reduce the page complexity.
3. Add product memory.

21.00.00 Page too complex To continue, touch “OK”

The page decompression process was too slow for the printer.

Recommended action
Touch the OK button to continue. There may be some data loss.

[Link] error messages

32.* errors
Errors in the 32.* family are related to either product start events or to backup and restore events.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support
provider, or contact HP support at [Link]/go/contactHP.

1. Turn the printer off, and then on.

2. Retry the job.

32.08.A1, 32.08.A2, 32.08.A3

An event related to starting the printer.

32.08.A1 (event code)

Shutdown event. Boot after abnormal shutdown.

32.08.A2 (event code)

Boot from normal shutdown event.

32.08.A3 (event code)

Regular boot event.

Recommended action
No action necessary.

32.1C.05
The restore job ticket was submitted with invalid credentials.

Recommended action
1. Verify the credentials that were submitted.
2. Check the domain, user name, and password.

32.1C.06 (event code)

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The backup job ticket was submitted with invalid credentials.

Recommended action
1. Verify the credentials that were submitted.
2. Check the domain, user name, and password.

32.1C.07 (event code)

Backup restore permissions error.

There was an error during the creation, read, or write of the restore file.

Recommended action
Retry the job.

32.1C.08 (event code)

Not enough disk space to perform backup/restore, or a network share issue.

There was an error during the creation, read, or write of the backup file.

Recommended action
1. Retry the job.
2. Remove stored jobs and retry.
3. If the error persists, try using a larger capacity storage device for the share location and check the network share settings.
4. Check the network share or try setting up a new shared network drive or folder.

32.1C.09 (event code)

Tried to restore a backup file that was not valid for this printer.

The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data, or the data is no longer present.

Recommended action
Use a valid backup file.

32.1C.0A (event code)

Backup file is invalid.

The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data, or the data is no longer present.

Recommended action
1. Use a valid backup file.
2. Reboot, and then observe the state of the printer.
3. If the error persists, perform a partition clean from the Preboot menu.

32.1C.0D (event code)

Backup/restore failed, auto-reboot failed, or the printer might be busy.

Recommended action
Reboot, and then retry the backup/restore.

32.1C.11 (event code)

Backup/restore time-out while communicating with the engine.

The backup operation was aborted because the printer is busy.

Recommended action
Wait until the printer is idle, and then try again.

32.1C.13, 32.1C.14
Not enough space exists to perform the backup.

The backup was aborted because the disk is at a critical level or full.

Scheduled backup failure.

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Recommended action
Free up disk space, and then try again.

32.1C.15
The restore operation was aborted because the backup file was created by a previous version of firmware no longer supported by the feature.

Recommended action
Use the current backup file.

32.1C.2E
The restore operation was aborted because the printer is busy.

Recommended action
1. Wait until the printer is idle, and then retry.
2. Turn the printer off then on, and then retry.

32.1C.2F
Reset failure.

Recommended action
Turn the printer off, and then on. Retry the job.

32.1C.40
The backup operation completed successfully (informational).

Recommended action
No action necessary.

32.1C.41
The backup operation encountered an error (informational).

Recommended action
No action necessary.

32.1C.42
The backup operation completed, but with a warning message (informational).

Recommended action
No action necessary.

32.1C.43
A component in the backup file is not supported by the current version of firmware and will not be restored (informational).

Recommended action
No action necessary.

32.1C.44
A component in the backup file is not transferable to another printer and will not be restored (informational).

Recommended action
No action necessary.

32.1C.45
Some data was not included in the backup file (informational).

Recommended action
No action necessary.

32.1C.46

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An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning
(informational).

Recommended action
No action necessary.

32.1C.47
Some data was not restored from the backup file (informational).

Recommended action
No action necessary.

32.1C.48
The backup job ticket was submitted using an invalid network path.

Recommended action
1. Check that a shared folder was provided as part of the network path and not left blank.
2. Check that the server and the shared folder exists.
3. Check that you (or the applicable user) has permission to access the shared folder on the provided server.

32.1C.49
The backup job ticket was submitted with a bad encryption.

 NOTE:

This would only apply to a web services call to perform a backup with a blank PIN

Recommended action
Verify that the encryption personal identification number (PIN) meets the restrictions for the printer.

32.1C.4A
An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.

Recommended action
1. Retry the job.

2. If this does not resolve the issue, turn the printer off then on again and retry the job.

3. If the error persists, perform a Format Disk procedure using the Preboot menu.

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk
Procedure.

32.1C.56
Reset aborted. Backup/restore in progress (informational).

Recommended action
No action necessary.

32.1C.57
Reset aborted (informational).

Recommended action
No action necessary.

32.1C.58
Unknown reset error (informational).

Recommended action
No action necessary.

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32.1C.60
The restore operation completed successfully (informational).

Recommended action
No action necessary.

32.1C.61
The restore operation encountered an error.

Recommended action
Review the printer's event log to see specific details about the failure.

32.1C.62
The restore operation completed, but with a warning message.

Recommended action
Review the error log to see specific details about the failure.

32.1C.68
The restore job ticket was submitted using an invalid network path.

Recommended action
1. Check that a shared folder was provided as part of the network path and not left blank.
2. Check that the server and the shared folder exist.
3. Check that you (or the applicable user) has permission to access the shared folder on the provided server.
4. Check that the path includes the compressed .ZIP file name as part of the path.

32.1C.69
The restore job ticket was submitted with a bad encryption personal identification number (PIN).

Recommended action
Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.

32.1C.6A
An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file.

Recommended action
Retry the job.

32.1C.6D
An unusual error occurred when running the restore operation.

Recommended action
Retry the job.

32.21.00
Corrupt firmware in external accessory.

Recommended action
1. Turn the printer off, and then on and retry.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

[Link] error messages

[Link] Used board/disk installed
An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is permanently
lost.

Recommended action

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1. To save the data on the board or disk, turn the printer off. Replace the board or disk with another board or disk.

For instructions: Removal and replacement: Formatter PCA

Part number:

Formatter assembly kit CF235–67902

Formatter assembly kit (China) CF235–67903

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (government option) CF235-67920

2. To delete the data on the board or disk and continue, press the OK button.

[Link]
A save or restore process has occurred.

33.01.01 (event code)

A restore process has occurred.

33.01.02 (event code)

A save process has occurred.

33.01.03 (event code)

Save recover functionality OK after previously being disabled.

Recommended action
No action necessary.

33.01.04
A table from the ICB could not be found in the current firmware. The table data was ignored.

Recommended action
No action necessary.

33.01.05
A table from the ICB has different data than the table with a matching ID in the current firmware. The table data was ignored.

Recommended action
No action necessary.

33.02.01 Used board/disk installed

Used board or disk installed.

An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is permanently
lost and data corruption might occur.

IMPORTANT, PLEASE NOTE: Used formatter boards should NEVER be installed in HP LaserJet or HP PageWide Enterprise or Managed printers. The
formatter should only be replaced if directed during troubleshooting using the Control Panel Message Document (CPMD). The 33.02.01 event code

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indicates that a used board has been installed and that the parameters might be incorrect. For more information see HP LaserJet Enterprise, HP
LaserJet Managed, HP PageWide Enterprise, HP PageWide Managed - 33.02.01 error or printer name and/or product number changes after
replacing the formatter (c06360930).

Recommended action

1. If this error appears after updating the firmware, please see this document: HP FutureSmart - '33.02.01 Used board/disk installed' error
received after updating the firmware from HP FutureSmart 4.8.1 or 4.9 to a newer version.

2. Reinstall the used board or disk back into its original printer.

3. To save the data on the board or disk, turn the printer off. Replace the board or disk with another board or disk.

For instructions: Removal and replacement: Formatter PCA

Part number:

Formatter assembly kit CF235–67902

Formatter assembly kit (China) CF235–67903

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (government option) CF235-67920

4. To delete the data on the board or disk and continue, touch the OK button.

33.02.02
A Save/Recover status error has occurred on the printer and one, or both, of the Save/Recover features are disabled.

33.02.03
The Save/Recover backup feature has failed, and the Save/Recover features are disabled, but the printer continues to function.

Recommended action
1. Turn the printer off, and then on again.
2. If the error persists, elevate the issue using the Standard Support Process.

33.03.01
The controller encountered an unexpected data length for the Storage ID value.

Recommended action
1. Turn the printer off, and then on again.
2. If the error persists, elevate the issue using the Standard Support Process.

33.03.02
Data size mismatch. Unable to recover DCC NVRAM.

Recommended action
1. Turn the printer off, and then on again.
2. If the error persists, elevate the issue using the Standard Support Process.

[Link]
33.03.01 Save recover engine storage ID unexpected length

33.03.02 Data size mismatch unable to recover DCC MVRAM

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Recommended action
1. Turn the printer off, and then on.
2. If the error persists, elevate the issue using the Standard Support Process.

33.03.03 Incompatible formatter installed

This is an EFI BIOS event to prevent booting with the wrong formatter installed.

Recommended action
1. Install the correct formatter for the printer.
2. If the error persists, elevate the issue using the Standard Support Process.

33.05.0z SureStart errors

A SureStart error has occurred.

The printer detected and recovered from a corrupted version of BIOS.

33.05.01 Boot code corrupt (event code)

33.05.02 Boot code corrupt (event code)

33.05.03 Boot code corrupt (event code)

The newly downloaded firmware failed to cryptographically validate the BIOS code.

33.05.04 Security alert

33.05.04 Upgrade corrupt (event code)

33.05.05 Security alert

33.05.05 Boot code corrupt (event code)

33.05.06 Security alert

33.05.06 Upgrade corrupt (event code)

33.05.07 Security alert

33.05.07 Upgrade corrupt (event code)

33.05.08 Invalid boot attempt (event code)

33.05.09 Downgrade attempted (event code)

Recommended action
1. For 33.05.01, 33.05.02, and 33.05.03: No action is necessary.

2. For all other errors: Download a firmware bundle to the printer from the Preboot menu.

Go to: HP FutureSmart - Latest Firmware Versions

 NOTE:

For more information on SureStart, go to: HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (Doc ID: c04863614).

33.05.1x Whitelisting errors

An error occurred with a firmware file digital signature or an error with the certificate used to validate the firmware file certificate.

33.05.10 Security alert

33.05.10 Firmware verification Error: XX (Event code)

33.05.11 Security alert

33.05.11 Firmware verification Error: XX (Event code)

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33.05.12 Security alert

33.05.12 Firmware verification Error: XX (Event code)

Recommended action
1. Perform a Format Disk procedure.

HP Enterprise, HP Managed - Perform a Partial Clean or Format Disk to reset the printer

2. If the device does not reboot to Ready, download a firmware bundle to the device from the Preboot menu.

Go to: HP FutureSmart - Latest Firmware Versions

 NOTE:

Performing a Format Disk procedure is required before downloading a firmware bundle.

For more information on SureStart, go to HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual. Doc ID c04863614.

33.05.2x Intrusion detection errors

The intrusion detection system has encountered an error.

The intrusion detection memory process determined an unauthorized change in system memory.

33.05.21 Security alert

33.05.21 Potential intrusion (Event code)

The intrusion detection memory process heartbeat was not detected.

33.05.22 Security alert

33.05.22 Cannot scan for potential intrusions (Event code)

The intrusion detection memory process did not initialize.

33.05.23 Security alert

33.05.23 Intrusion detection not initialized (Event code)

33.05.24 Intrusion detection initialization error (Event code)

Recommended action
Turn the printer off then on.

 NOTE:

Selecting Continue from the Preboot menu will not resolve the error. The printer must be turn off then on to clear the error allowing the device
to reboot to Ready.

 NOTE:

With firmware version 3.7 the error “A disk or boot error has occurred. Clear Error. Press Any Key” is displayed when selecting Continue from the
Preboot menu after encountering a 33.05.2X error. This message should be ignored

For more information on SureStart, go to HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual. Doc ID c04863614.

[Link] error messages

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40.* errors
Errors in the 40.* family are related to input/output accessories, such as USB storage devices, Jetdirect cards, or EIO cards or on-board network
functions.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support
provider, or contact HP support at [Link]/go/contactHP.

1. Touch the OK button to clear the error.

2. Remove and then reinstall the accessory.

40.00.01 USB I/O buffer overflow To continue, touch “OK”

The USB buffer has overflowed.

Recommended action
1. Touch the OK button to print the transferred data (some data might be lost).
2. Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”

The product has experienced a JetDirect buffer overflow.

Recommended action
1. Touch the OK button to print the transferred data (some data might be lost).
2. Check the host configuration.

40.00.03 EIO <x> buffer overflow To continue, touch “OK”

Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.

Recommended action
Touch the OK button to print the transferred data (some data might be lost).

40.00.04 EIO <x> bad transmission To continue, touch “OK”

The connection between the product and the USB device has been broken.

Recommended action
1. Touch the OK button to clear the error message and continue printing.
2. Remove, and then reinstall the USB device.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”

The USB device has been removed.

Recommended action
1. Touch the OK button to clear the error message (data will be lost).
2. Install the USB device.

[Link] error messages

41.* errors
Errors in the 41.* family are related to printing problems, such as a mismatch between the paper that is in the printer and the paper the printer is
configured to use.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Verify the tray is loaded with the correct paper type, and that the guides are adjusted correctly.
2. Verify the paper type and size settings on the control panel match the paper in the tray.
3. Verify the paper type and size settings in the print driver match the paper in the tray.
4. Use the Tray/Bin manual sensor test to verify the media switch in the cassette is working correctly.
5. Turn the printer off and then on.
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6. If the issue persists, replace the DC controller.

[Link] Unexpected size in tray <x> To use another tray, touch "Options"
The printer detected a different paper size than expected.

Y = Size mismatch

0: Detected paper is longer or shorter than expected

A: Detected paper too long

B: Detected paper too short

Z = Source

1: Tray 1

2: Tray 2

3: Tray 3

D: Duplexer

Recommended action
1. Make sure that the tray is loaded with the correct paper size and type and that the sliding paper guides are correctly adjusted.

2. If the error persists, use the Tray/bin Manual Sensor tests to verify that the tray paper switch is correctly functioning.

3. If the error persists, replace the lifter assembly.

Part number: RM1-2969-000CN

[Link] Unexpected type in tray <X> To use another tray, touch "Options"
The printer detected a different paper type than expected.

Y = Expected type

0: Unknown

1: Normal paper

3: LBP transparency

4 Glossy paper

5: Gloss film

6: Non-assured transparency

7: Heavy paper

8: Light paper

9: Rough paper

A: Extra heavy glossy paper (glossy paper 3)

B: Heavy glossy paper (glossy paper 2)

C: Heavy paper 3

D: Heavy paper 2

Z = Detected type

1: Normal paper

3: LBP transparency

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4: Glossy paper

5: Gloss film

6: Non-assured transparency

7: Heavy paper

8: Light paper

9: Rough paper

A: Extra heavy glossy paper (glossy paper 3)

B: Heavy glossy paper (glossy paper 2)

C: Heavy paper 3

D: Heavy paper 2

Recommended action
1. Load the tray with the size and type of paper indicated, or use another tray if available.

2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the
tray type settings.

3. Clean the paper sensor.

4. If the error persists, replace the paper pick-up assembly.

Part number: RM1-6944-020CN

[Link] Error To use another tray, touch "Options"

A printer error has occurred.

WX = Error code

02: Beam detected misprint error

06: ITB top detection error

07: Optional input source delay

08: paper transportation error

09: Sub-thermistor abnormally high temperature

10: Pickup failure

11: Illegal duplex

18: Scan line inclination adjustment request

19: T2 roller HV

20: Image drum HV

Y = Fuser mode

0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Auto Sense

1: Auto Sense (normal): special case distinguished from typed Normal

2: Normal, typed (not Auto Sense)

3: Light paper 1, 2, or 3, typed or Auto Sense

4: Heavy paper 1, typed or Auto Sense

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5: Heavy paper 2, typed or Auto Sense

6: Heavy paper 3, typed or Auto Sense

7: Glossy paper 1, typed or Auto Sense

8: Glossy paper 2, typed or Auto Sense

9: Glossy paper 3, typed or Auto Sense

A: Glossy film, typed or Auto Sense

B: Transparency, typed or Auto Sense

C: Label

D: Envelope 1, Envelope 2, Envelope 3

E: Rough (designated paper 1), typed or Auto Sense

F: Reserved for future fuser mode

Z = Source tray

1: Tray 1

2: Tray 2

3: Tray 3

D: Duplexer

Recommended action
1. To clear message, touch the OK button.

2. If the message reappears, turn the printer off, and then on.

3. If the error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

[Link] error messages

[Link] Printer calibration failed
The print quality calibration failed.

Recommended action
Turn the printer off, and then on.

[Link] Printer Calibration Failed To continue, touch “OK”

The device is unable to access or implement one of the image patterns files.

y = Calibration type, z = Event

[Link].00 (event code) Color plane registration (CPR) Image not found at system initialization

[Link].01 (event code) CPR Store Image failure

[Link].02 (event code) CPR Image not found

[Link].03 (event code) CPR Print engine execution failure

[Link].10 (event code) Consecutive Dmax Dhalf Image not found at system initialization

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[Link].11 (event code) Consecutive Dmax Dhalf Store image failure

[Link].12 (event code) Consecutive Dmax Dhalf Image not found

[Link].13 (event code) Consecutive Dmax Dhalf Print engine execution failure

[Link].20 (event code) Error Diffusion Image not found at system initialization

[Link].21 (event code) Error Diffusion Store image failure

[Link].22 (event code) Error Diffusion Image not found

[Link].23 Error Diffusion Print engine execution failure

[Link].30 0 (event code) Drum Speed Adjustment Image not found at system initialization

[Link].31 (event code) Drum Speed Adjustment Store image failure

[Link].32 (event code) Drum Speed Adjustment Image not found

[Link].33 (event code) Drum Speed Adjustment Print engine execution failure

[Link].40 (event code) Pulse Width Modulation Image not found at system initialization

[Link].41 (event code) Pulse Width Modulation Store image failure

[Link].42 (event code) Pulse Width Modulation Image not found

[Link].43 (event code) Pulse Width Modulation Print engine execution failure

Recommended action for customers

1. Turn the product off, and then on again.

2. If the error persists, reload the firmware.

Go to: HP FutureSmart - Latest Firmware Versions

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

1. Turn the product off, and then on again.

2. If the error persists over multiple power cycles, then do the following.

In the Support Tools/Troubleshooting/Diagnostics menu, run the hard disk tests to validate the health of the device. Fix any issue found
with the mass storage device.

3. If the error persists, reload the firmware.

4. If the error persists, perform a Format Disk procedure using the Preboot menu.

For the procedure to perform a Format Disk procedure., go to: HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk
Procedure (c03398779).

[Link] error messages

[Link] Error To continue turn off then on
A firmware error occurred.

Possible causes:

Corrupted print jobs

Software application issues

Non-product specific print drivers

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Poor quality USB or network cables

Bad network connections or incorrect configurations

Invalid firmware operations

Unsupported accessories

A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common
for 49 errors to be caused by printing a specific document or performing some task on the printer.

49 errors most often occur when a printer is asked to perform an action that the printer firmware is not capable of and might not have been
designed to comply with, such as:

Printing files with unsupported programming commands

A unique combination of user environment and user interactions with the printer

Interfacing with a third-party solution that was not designed to work with the printer

Specific timing, network traffic, or concurrent processing of jobs

Recommended action for customers

 NOTE:

LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter unless troubleshooting has identified
the formatter as the root cause.

1. Turn the printer off, and then on.

2. If the error persists, check the following:

The error might be caused by a network connectivity problem, such as a bad USB or network interface cable, a bad USB port, or an invalid
network configuration setting.

The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file
being printed.

Upgrading the printer firmware might help resolve the error.

Go to HP FutureSmart - Latest Firmware Versions.

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

 NOTE:

LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter unless troubleshooting has identified
the formatter as the root cause.

1. Turn the printer off, and then on.

2. If the error persists, check the following:

The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network
configuration setting.

The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file
being printed.

Upgrading the printer firmware might help resolve the error.

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3. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is
appropriate) in document c03122817:

HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)

[Link] error messages

[Link] Fuser error To continue turn off then on
An error with the fuser has occurred.

W = Fuser error code

X = Fuser mode

0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or Auto Sense

1: Auto Sense (Normal special case distinguished from typed Normal)

2: Normal, typed (not Auto Sense)

3: Light paper 1, 2, or 3, typed or Auto Sense

4: Heavy paper 1, typed or Auto Sense

5: Heavy paper 2, typed or Auto Sense

6: Heavy paper 3, typed or Auto Sense

7: Glossy paper 1, typed or Auto Sense

8: Glossy paper 2, typed or Auto Sense

9: Glossy paper 3, typed or Auto Sense

A: Glossy film, typed or Auto Sense

B: Transparency, typed or Auto Sense

C: Label

D: Envelope1, envelope2, or envelope3

E: Rough (designated paper 1), typed or Auto Sense

F: Reserved for future fuser mode

Y = Previous printer sleep state

Z = Next printer sleep state

0: Printing

1: Standby level 1 (no temperature control)

2: Standby level 2 (high temperature control)

3: Standby level 3 (middle temperature control)

4: Standby level 4 (low temperature control)

5: Middle sleep

6: Deep sleep

F: Off

Recommended action
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1. Remove and then reseat the fuser.

 CAUTION:

The fuser might be hot.

 NOTE:

Make sure there is no residual paper in the fuser.

2. Ensure the printer is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up.

3. Check the power source. Make sure the power source meets the printer requirements.

 NOTE:

If possible, isolate the printer to a dedicated circuit to eliminate the power source as a potential problem.

 NOTE:

If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control may not work
correctly.

4. Ensure the paper type being printed on matches the paper type selected in both software driver settings and through the control panel.

5. If the error persists, check the connector (J61) on the DC controller PCA.

6. If the error persists, replace the fuser.

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

Part number:

Fusing Assembly - For 110 VAC CF235-67921

Fusing Assembly - For 220 VAC CF235-67922

[Link] error messages

51.* errors

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Errors in the 51.* family are related to the laser scanner.

Recommended action for customers

1. Turn the printer off, and then on.

2. Upgrade the firmware.

Go to HP FutureSmart - Latest Firmware Versions.

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Ensure the printer is running the most current version of firmware.

Go to: HP FutureSmart - Latest Firmware Versions

2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and reseat them if necessary.

3. If the error persists, replace the laser scanner.

[Link] Error To continue, turn off then on

An error with the laser/scanner assembly has occurred.

51.00.10 Beam detect error

51.00.19 Laser malfunction

51.00.20 Black laser/scanner error

Recommended action
1. Turn the printer off, and then on.

2. Check connector (J71) at the DC controller PCA, and check the laser/scanner connectors.

3. If the error persists, replace the laser/scanner assembly.

For instructions: Removal and replacement: Laser/scanner

Part number: RM1-8679-000CN

[Link] error messages

52.* errors
Errors in the 52.* family are related to the laser scanner.

Recommended action for customers

1. Turn the printer off, and then on.

2. Upgrade the firmware.

Go to HP FutureSmart - Latest Firmware Versions.

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Ensure the printer is running the most current version of firmware.

Go to: HP FutureSmart - Latest Firmware Versions

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2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and reseat them if necessary.

3. If the error persists, replace the laser scanner.

52.00.00 Error To continue turn off then on

The laser/scanner motor experienced a rotation error.

Recommended action
1. Turn the printer off, and then on.

2. Check to see that the white lever that engages with the toner cartridge and actuates the laser/scanner shutter assembly is not broken and
the linkages are correctly engaged.

The white lever is in the correct position

The linkage is disconnected and the white lever is pushed up

a. If the above lever is found broken or out of position, the following parts may be needed to resolve the issue:

Part number:

CAM, SHUTTER N RC1-8329-000

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LEVER, PUSHING N RC1-8330-000

SPACER, SLIDE N RC1-8331-000

CAM, SLIDE N RC1-8332-000

RING, SPACER N RC1-8333-000

SPRING, TORSION N RC1-8334-000

SPRING, TORSION N RC1-8335-000

3. Perform the Laser Scanner component test in the Troubleshooting menu.

4. If the component tests showed a failure, reconnect the connectors of the scanner motor (J1900 and J801) and the DC controller PCA (J71).

5. If the error persists, replace the laser/scanner assembly.

For instructions: Removal and replacement: Laser/scanner

Part number: RM1-8679-000CN

52.00.20 Error To continue, turn off then on

The laser/scanner motor experienced a rotation error.

Recommended action
1. Turn the printer off, and then on.

2. Perform the Laser Scanner component test in the Troubleshooting menu.

3. Check the connectors (J1900 and J801) on the laser/scanner driver PCA and the connector (J71) on the DC controller PCA.

4. If the error persists, replace the laser/scanner assembly.

For instructions: Removal and replacement: Laser/scanner

Part number: RM1-8679-000CN

52.04.00 Error To continue, turn off then on

The laser/scanner motor experienced a startup error.

Recommended action
1. Turn the printer off, and then on.

2. Perform the Laser Scanner component test in the Troubleshooting menu.

3. Check the connectors (J1900 and J801) on the laser/scanner driver PCA and the connector (J71) on the DC controller PCA.

4. If the error persists, replace the laser/scanner assembly.

For instructions: Removal and replacement: Laser/scanner

Part number: RM1-8679-000CN

52.05.00 Error To continue, turn off then on

The laser/scanner motor experienced a rotation error.

Recommended action
1. Turn the printer off, and then on.

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2. Perform the Laser Scanner component test in the Troubleshooting menu.

3. Check the connectors (J1900 and J801) on the laser/scanner driver PCA and the connector (J71) on the DC controller PCA.

4. If the error persists, replace the laser/scanner assembly.

For instructions: Removal and replacement: Laser/scanner

Part number: RM1-8679-000CN

[Link] error messages

54.* errors
Errors in the 54.* family are related to the image-formation system.
For HP LaserJet printers, they can indicate a problem with the toner cartridges or the transfer unit (color printers only), or they can indicate a
problem with a sensor, such as with the laser/scanner.
For HP PageWide printers, they can indicate a problem with the calibration process.

Recommended action for customers

Use the following general troubleshooting steps to try to resolve the problem.

1. Turn the printer off, and then on.

2. Make sure the printer is running the most current version of firmware.

Go to HP FutureSmart - Latest Firmware Versions.

3. Check the supplies status page using the Supplies menu on the control panel to verify that toner cartridges, toner collection unit (TCU), or the
transfer belt kit are not past their useful life. Replace the supplies and maintenance parts as necessary.

To print a Supplies Status Page:

a. From the Home screen on the printer control panel, select Administration.

b. Open the following menus:

i. Reports

ii. Configuration/Status Pages

c. Scroll to and select Supplies Status Page.

d. Select Print to print the page.

To order parts, go to [Link]

4. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Turn the printer off, and then on.

2. Check the supplies status page to verify that the toner cartridges, TCU, or the transfer belt kit are not past their useful life. Replace the
supplies and maintenance parts as necessary.
3. For color printers, inspect the transfer belt for damage. Replace the transfer belt if necessary or instruct the customer to replace it.
4. For color printers, if the error persists, replace the registration assembly.
5. Check the connections between the laser/scanner and the DC controller, and from the laser/scanner to the printer. Reseat them if necessary.
If the error persists, replace the laser scanner.

54.00.03 Error To continue, turn off then on

An error with the environmental sensor has occurred.

Recommended action

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1. Turn the printer off, and then on.

2. If the environment sensor has been removed or replaced check the connector on the environment sensor and the connector (J63) on the DC
controller PCA.

3. If the error persists, replace the environment sensor assembly.

Part number: WP2-5316-000CN

54.00.04 Error To continue, turn off then on

An error with the engine temperature sensor (1) has occurred.

Recommended action
Turn the printer off, and then on.

[Link] error messages

55.* errors
Errors in the 55.* family often indicate a problem with the DC controller.

Recommended action for customers

1. Turn the printer off, and then on.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Turn the printer off, and then on.

2. Make sure the printer is running the most current version of firmware.

Go to HP FutureSmart - Latest Firmware Versions.

3. If the error persists, replace the DC controller.

[Link] DC controller error To continue, turn off then on

The communication link between the formatter and DC controller PCA was lost.

55.00.00 Internal communication error (event code)

55.00.01 DC controller memory error (event code)

55.00.03 DC controller no engine response (event code)

55.00.04 DC controller communications time-out (event code)

Recommended action
1. Turn the printer off, and then on.

2. Perform an engine test.

3. Verify the connectors on the DC controller PCA.

4. If the error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

[Link] error messages

56.* errors

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Errors in the 56.* family indicate a communication problem with an optional paper tray or other external accessory.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support
provider, or contact HP support at [Link]/go/contactHP.

1. Turn the printer off, and then on.

2. If any third-party hardware is installed, remove it and try printing again.
3. If an optional paper tray is installed, remove it. Check the connectors on the tray for damage. If the connector is damaged, replace the tray.
4. Reinstall the tray, and make sure it is correctly seated.

[Link] Error To continue, turn off then on

The printer experienced a communication error with the optional paper tray.

56.00.01 Illegal input, selected paper input tray is unavailable (event code)

56.00.02 Illegal output, selected paper output bin is unavailable (event code)

Recommended action
1. Turn the printer off, and then on.

2. Reseat the optional paper tray.

3. Check the input connectors for damage. If a connector is damaged, replace the connector.

4. Remove any third-party hardware.

5. Ensure the printer is running the latest firmware available from [Link].

6. If the error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

[Link] error messages

57.* errors
Errors in the 57.* family indicate a problem with a fan.

Recommended action for customers

See this support document: HP LaserJet Enterprise, HP PageWide Enterprise - [Link] Errors

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Use the printer troubleshooting manual to identify the locations of each fan. Turn the printer off and then on, and listen for noise coming
from the area of each fan. Replace any fan that is not making noise.
2. Remove enough parts to access the DC controller or the power supply PCA. Check the connections from each fan to the DC controller or
power supply PCA. Reseat them if necessary.
3. With the DC controller or power supply PCA exposed, turn the printer on. Immediately measure the voltage between the connectors for each
fan and the DC controller. If the voltage changes from 0V to approximately 24V during the power-on cycle, replace the affected fan. If the
voltage remains at 0V, replace the DC controller.

57.00.01 Error To continue, turn off then on

An error with the fan motor 1 (rear) has occurred.

Recommended action
1. Turn the printer off, and then on. Listen for fan noise at the rear of the printer. If no noise is heard, replace the low voltage power supply fan
(FM1).

Part number: RK2-2416-000CN

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2. If this part has been removed or replaced, check the connector (J33) on the DC controller PCA.

3. If error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

57.00.02 Error To continue, turn off then on

An error with the fan motor 2 (front) has occurred.

Recommended action
1. Turn the printer off, and then on. Listen for fan noise at the rear of the printer. If no noise is heard, replace the cooling fan (FM2).

Part number: RK2-3244-000CN

2. If this part has been removed or replaced, check the connector (J37) on the DC controller PCA.

3. If error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

57.00.03 Error To continue, turn off then on

An error with the fan motor 3 (fuser) has occurred.

Recommended action
1. Turn the printer off, and then on. Listen for fan noise at the rear of the printer. If no noise is heard, replace the cooling fan (FM3).

Part number: RK2-1092-000CN

2. If this part has been removed or replaced, check the connector (J37) on the DC controller PCA.

3. If error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

57.00.04 Error To continue, turn off then on

An error with duplex fan has occurred.

Recommended action
1. Turn the printer off, remove and reseat the duplexer and turn the printer back on.

2. If error persists, replace the duplexer.

Part number: CF235-67913

[Link] error messages

58.* errors
Errors in the 58.* family indicate an electrical problem inside the printer.

Recommended action for customers

Use the following general troubleshooting steps to try to resolve the problem.

1. Turn the printer off, and then on.

2. Make sure the printer is connected to a dedicated power outlet and not to a surge protector or other type of extension cord.
3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

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Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Turn the printer off, and then on.

2. Make sure the printer is connected to a dedicated power outlet and not to a surge protector or other type of extension cord.
3. Check all connections on the DC controller and the power supply. Trace the connections from the DC controller and power supply to the
sensors and other components, and reseat them if necessary.
4. If the error persists, replace the DC controller or the power supply.

58.00.04 Error To continue, turn off then on

The low-voltage power supply is defective.

Recommended action
1. Turn the printer off, and then on.

2. Check the connectors (J31 and J32) on the DC controller PCA.

3. If the error persists, replace the low-voltage power supply.

For instructions: Removal and replacement: Low-voltage power supply (LVPS)

Part number:

Low-voltage power supply - For 110 VAC RM1-8744-000CN

Low-voltage power supply - For 220 VAC RM1-8745-000CN

[Link] error messages

59.* errors
Errors in the 59.* family indicate a problem with one of the motors or with the lifter drive assembly for one of the trays.

Recommended action for customers

1. Turn the printer off, and then on.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Turn the printer off, and then on.

2. Check all connections on the main control board of the printer, (DC controller, Engine control board ECB) each motor, and to the paper feeder
drive PCA (for an optional paper feeder). Reseat them if necessary.

59.00.00 Error To continue, turn off then on

A paper path malfunction error has occurred.

Recommended action
Turn the printer off, and then on.

59.00.20 Error To continue, turn off then on

A motor rotation error has occurred.

Recommended action

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Turn the printer off, and then on.

59.00.30 Error To continue, turn off then on

A fuser motor startup error has occurred.

Recommended action
1. Turn the printer off, and then on.

2. Perform the Fuser Motor component test in the Troubleshooting menu.

3. Reconnect the connector (J47) on the DC controller PCA.

4. If the error persists, replace the fuser motor.

Part number: RM1-2538-000CN

59.00.40 Error To continue, turn off then on

A fuser motor rotational error has occurred.

Recommended action
1. Turn the printer off, and then on.

2. Perform the Fuser Motor component test in the Troubleshooting menu.

3. Reconnect the connector (J47) on the DC controller PCA.

4. If the error persists, replace the fuser motor.

Part number: RM1-2538-000CN

59.00.90 Error To continue turn off then on

The printer experienced a drum motor (M1) rotation error. The motor has stalled or its internal fuse may have blown due to excess friction in the
drive system. The fuse is not replaceable. Excess friction can come from any of the areas the drum motor is responsible for rotating:

Feed rollers for paper trays 1, 2 and 3

The paper path from the feed trays to the drum area

The drum cartridge

Recommended action for call agents

1. If the printer is new out of box, ensure all the packaging material has been removed.

2. Try a different toner cartridge.

3. If the error persists, send an on-site technician with a main drive assembly and the following instructions.

 NOTE:

The main drive assembly includes the drum motor (M1).

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

Recommended action for on-site technician

1. Replace the main drive assembly while checking the paper feed areas, the paper path from the paper trays to the registration area, and the
drum cartridge for cause of any abnormal tightness. Replace any part needed to relieve the drum motor (M1) of any abnormal strain to
prevent the drum motor (M1) from failing again.

2. If the error persists, verify the low-voltage power supply is working:

a. Run the Fuser Motor test. If the fuser motor does not turn, replace the LVPS.

 Important:

The wiring harness from the LVPS (J240) to the ICB (J18) must be reused when replacing the LVPS. The new LVPS does not come
with this harness.

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For instructions: Removal and replacement: Low-voltage power supply (LVPS)

Part number:

Low-voltage power supply - For 110 VAC RM1-8744-000CN

Low-voltage power supply - For 220 VAC RM1-8745-000CN

3. If the error persists, verify switch (SW1) is functioning as it should. (SW1) provides 24vdc to the drum motor (M1) when it is working correctly:

a. Open the left door (fuser access door) and verify that the Close left door message is displayed. Verify the message goes away when the
door is shut. If the messages does not come and go as expected, check the linkage and switch actuator arm on the door for proper
function. Replace (SW1) if necessary.

Part number: RM1-3474-000CN

4. If the error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

59.05.50 Error To continue, turn off then on

The printer experienced a drum motor startup error.

Recommended action
1. Use the Disable Toner Cartridge Check and run the Drum Motor component test with the toner cartridge removed. If the test passes, replace
the toner cartridge. If the test fails, replace the drum motor.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

2. If the printer was previously serviced, check the connector at the drum motor assembly and the DC controller PCA.

59.05.60 Error To continue, turn off then on

The printer experienced a drum motor rotation error.

Recommended action
1. Use the Disable Toner Cartridge Check and run the Drum Motor component test with the toner cartridge removed. If the test passes, replace
the toner cartridge. If the test fails, replace the drum motor.

Part number: RM2-0184-030CN RM2-0187-000CN RM2-0187-000CN

2. If the printer was previously serviced, check the connector at the drum motor assembly and the DC controller PCA.

60.00.0Y error messages

60.* errors
Errors in the 60.* family are related to one of the optional trays.

Recommended action for customers

Use the following general troubleshooting steps to try to resolve the problem.

 NOTE:

You can determine the tray number from the last digit in the error number. For example:

60.00.02 or 60.01.02 = Tray 2

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60.00.03 or 60.01.03 = Tray 3

1. Open the failing tray and remove all paper from the tray.
2. Close the tray to check if the error persists.
3. Reload the paper and test the printer.
4. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Use the Tray/Bin Manual Sensor test to verify that the sensors for each tray are functioning correctly.
2. Check all connectors on the paper feeder PCA.
3. Replace the optional paper feeder.

60.00.0Z tray <Z> lifting error

The indicated tray has not lifted into the paper feed position.

Recommended action
1. Turn the printer off and then on.

2. Check the connector (J51) on the DC controller PCA.

3. Check the connectors on the lifter motors.

4. Use the tray lifter sensor test in the Tray/ Bin Manual Sensor tests menu to verify that the sensor is functioning correctly. If it is not, replace
the lifter drive assembly.

5. If the error persists, replace the lifter drive assembly.

Part number:

Lifter drive assembly RM1-2969-000CN

HCI lifter drive assembly RM1-3819-000CN

[Link] error messages

62.00.00 No system To continue, turn off then on
The printer experienced an internal system failure.

Recommended action
1. Turn the printer off, and then on.

2. Reload the firmware.

3. Perform a firmware upgrade.

4. If the error persists, replace the hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

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[Link] error messages

[Link] Error To continue, touch “OK”
An error during a duplex operation has occurred.

Recommended action
Turn the printer off, and then on.

[Link] error messages

70.* errors
Messages in the 70.* family indicate a problem with the DC controller or Main board PCA (ECB) depending on your printer.

Recommended action for customers

1. Turn the printer off, and then on.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Turn the printer off, and then on.

2. Replace the DC controller or the Main board PCA (ECB) as needed.

70.00.00 Error To continue, turn off then on

The printer experienced a DC controller PCA failure.

Recommended action
1. Turn the printer off, and then on.

2. If the error persists, replace the DC controller PCA.

For instructions: Removal and replacement: DC controller

Part number: RM1-8934-000CN

[Link] error messages

[Link] Embedded JetDirect error To continue, turn off then on
The printer experienced an embedded HP Jetdirect print server critical error.

81.01.00 EIO Networking Event <UVWXYZ> (event code)

81.02.00 Wireless Networking Event <UVWXYZ> (event code)

81.03.00 Access Point Wireless Networking Event <UVWXYZ> (event code)

81.04.00 JetDirect Inside Networking Event <UVWXYZ> (event code)

81.06.00 Internal EIO Networking Event <UVWXYZ> (event code)

81.07.00 Internal Wireless Networking Event <UVWXYZ> (event code)

81.08.00 Internal Access Point Wireless Networking Event <UVWXYZ> (event code)

81.09.00 Internal JetDirect Inside Networking Event <UVWXYZ> (event code)

Recommended action

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1. Turn the printer off, and then on.

2. Turn the printer off, reseat the EIO accessory, and then turn the printer on.

3. If the error persists, replace the formatter.

For instructions: Removal and replacement: Formatter PCA

Part number:

Formatter assembly kit CF235–67902

Formatter assembly kit (China) CF235–67903

[Link] EIO Error To continue, turn off then on

An external I/O card has failed on the printer.

Recommended action
1. Turn the printer off, and then on.
2. Turn the printer off, reseat the EIO accessory, and then turn the printer on.
3. If the error persists, replace the EIO card.

[Link] error messages

98.* errors
Errors in the 98.* family are related to data corruption in the firmware.

Recommended action for customers

Use the following general troubleshooting steps to try to resolve the problem.

1. Turn the printer off, and then on.

2. Download and install the latest firmware.

Go to HP FutureSmart - Latest Firmware Versions.

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Turn the printer off, and then on.

2. Download and install the most current version of the firmware.

Go to: HP FutureSmart - Latest Firmware Versions

3. Use the Format Disk item in the Preboot menu.

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk
Procedure.

4. Reload the firmware.

98.00.0Z Corrupt data in volume

Data corruption has occurred in one of the volumes.

98.00.01 Corrupt data in firmware volume

98.00.02 Corrupt data in solutions volume

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98.00.03 Corrupt data in configuration volume

98.00.04 Corrupt data in job data volume

98.00.01, 98.00.02, 98.00.03

1. Turn the printer off, and then on.

2. Use the Clear Disk function in the Preboot menu.

 NOTE:

For instructions on accessing the Preboot menu, go to this document: HP LaserJet Enterprise 700 M712 - Preboot menu options (45K) (ID:
emr_na-c03559298) .

3. Reload the firmware.

98.00.04
1. Turn the printer off, and then on.

2. Use the File Erase function in the Preboot menu.

 NOTE:

For instructions on accessing the Preboot menu, go to this document: HP LaserJet Enterprise 700 M712 - Preboot menu options (45K) (ID:
emr_na-c03559298) .

3. Reload the firmware.

[Link] Partition manager error

A partition manager error has occurred.

[Link] Create extended partition failed or failed to format secondary disk or unable to format partition

[Link] Unable to wipe drive or drive not found

[Link] Corrupt data in data, config, firmware or solutions volume

Recommended action
1. Turn the printer off, and then on.

2. Use the Format Disk item in the Preboot menu.

 NOTE:

For instructions on accessing the Preboot menu, go to this document: HP LaserJet Enterprise 700 M712 - Preboot menu options (45K) (ID:
emr_na-c03559298) .

3. Reload the firmware.

4. If the error persists, use the Erase and Unlock items in the Preboot menu.

5. Reload the firmware.

[Link] error messages

99.* errors
Errors in the 99.* family are related to the firmware upgrade process.

Recommended action for customers

Use the following general troubleshooting steps to try to resolve the problem.
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1. Make sure the connection to the network is good, and then try the firmware upgrade again.

2. If the error persists, try using the USB upgrade method.

For more information, go to HP Enterprise, HP Managed - Update the printer firmware.

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Recommended action for call-center agents and onsite technicians

Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support
Process.

1. Make sure the connection to the network is good, and then try the upgrade again.

2. Try using the USB upgrade method.

3. If the error persists, run the Format Disk process from the Preboot menu.

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk
Procedure.

4. If the error persists, replace the hard disk drive.

 NOTE:

Do NOT replace the formatter board, it will not resolve the issue.

99.00.01 Upgrade not performed file is corrupt

A remote firmware upgrade (RFU) was not performed.

This is a CRC error in the firmware image (bad image).

Recommended action
Download the firmware upgrade file, and then attempt the upgrade again.

Go to: HP FutureSmart - Latest Firmware Versions

99.00.02 Upgrade not performed timeout during receive

A remote firmware upgrade (RFU) was not performed.

The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.

Recommended action

The most common cause is an issue with the network environment.

1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again.

 NOTE:

If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make sure
that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an indication of a
good physical connection.

2. If the error persists, use the USB upgrade method.

For more information, go to HP Enterprise, HP Managed - Update the printer firmware.

99.00.03 Upgrade not performed error writing to disk

A remote firmware upgrade (RFU) was not performed.

This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the
hard disk.

Recommended action

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1. Download the firmware again, and then attempt the upgrade again.

2. If the error persists, use the Clean Disk then Format Disk items in the Preboot menu.

3. Download the firmware from the Preboot menu, and then attempt the upgrade again.

4. If the error persists, replace the hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

99.00.04 Upgrade not performed timeout during receive

A remote firmware upgrade (RFU) was not performed.

The issue is an I/O timeout when reading the header.

The most common cause is an issue with the network environment.

Recommended action
1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again.

 NOTE:

If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make sure
that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an indication of a
good physical connection.

2. If the error persists, use the USB upgrade method.

For more information, go to HP Enterprise, HP Managed - Update the printer firmware.

99.00.05 Upgrade not performed timeout during receive

A remote firmware upgrade (RFU) was not performed.

The issue is an I/O timeout when reading image data.

The most common cause is an issue with the network environment.

Recommended action
1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again.

 NOTE:

If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make sure
that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an indication of a
good physical connection.

2. If the error persists, use the USB upgrade method.

For more information, go to HP Enterprise, HP Managed - Update the printer firmware.

99.00.06 Upgrade not performed error reading upgrade

A remote firmware upgrade (RFU) was not performed.

The issue is an unexpected read error when reading the header number and size.

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Recommended action
1. Download the RFU file and attempt the upgrade again.

2. If the error persists, replace the hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

99.00.07 Upgrade not performed error reading upgrade

A remote firmware upgrade (RFU) was not performed.

The issue is an unexpected read error when reading the rest of the header.

Recommended action
1. Download the RFU file and attempt the upgrade again.

2. If the error persists, replace the hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

99.00.08 Upgrade not performed error reading upgrade

A remote firmware upgrade (RFU) was not performed.

The issue is an unexpected read error when reading image data.

Recommended action
1. Download the RFU file and attempt the upgrade again.

2. If the error persists, replace the hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

99.00.10 Upgrade canceled by user

A remote firmware upgrade (RFU) was not performed.

The RFU was canceled when reading the header number and size.

Recommended action

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Resend the remote firmware upgrade (RFU).

99.00.11 Upgrade canceled by user

A remote firmware upgrade (RFU) was not performed.

The RFU was canceled when reading the rest of the header, after reading the header number and size.

Recommended action
Resend the remote firmware upgrade (RFU).

99.00.12 Upgrade not performed the file is invalid

A remote firmware upgrade (RFU) was not performed.

The header number is 1, but the header size does not match version 1 size.

Recommended action
1. Download the remote firmware upgrade (RFU) file again.

Make sure that you download the file for the correct printer model.

Go to HP FutureSmart - Latest Firmware Versions.

2. Resend the RFU.

99.00.13 Upgrade not performed the file is invalid

A remote firmware upgrade (RFU) was not performed.

The header number is 2, but the header size does not match version 2 size.

Recommended action
1. Download the remote firmware upgrade (RFU) file again.

Make sure that you download the file for the correct printer model.

Go to HP FutureSmart - Latest Firmware Versions.

2. Resend the RFU.

99.00.14 Upgrade not performed the file is invalid

A remote firmware upgrade (RFU) was not performed.

The file is invalid.

Recommended action
1. Download the remote firmware upgrade (RFU) file again.

Make sure that you download the file for the correct printer model.

Go to HP FutureSmart - Latest Firmware Versions.

2. Resend the RFU.

99.00.2Z
There was an error sending the firmware bundle to the printer.

99.00.20 The bundle is not for this printer (event log)

99.00.21 The bundle is not signed with the correct signature, or the signature is invalid (event log)

99.00.22 The bundle header version is not supported by this firmware (event log)

99.00.23 The package header version is not supported by this firmware (event log)

99.00.24 The format of the bundle is invalid (event log)

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99.00.25 The format of the package is invalid (event log)

99.00.26 A CRC32 check did not pass (event log)

99.00.27 An I/O error occurred while downloading the bundle (event log)

Recommended action
1. Download the correct firmware file from [Link] and then resend the firmware upgrade.
2. 99.00.27 only: Turn the printer off, then on again. Resend the firmware upgrade. If the error persists, try sending the upgrade by another
method (USB or HP Embedded Web Server).

[Link]
A firmware install error has occurred.

99.01.00

99.01.10

99.01.20

99.01.21

Recommended action
Reload the firmware.

99.02.01
Firmware installation was successful.

Recommended action
No action necessary.

99.02.09
Firmware upgrade cancelled by user.

Recommended action
No action necessary.

99.09.60 Unsupported disk

The hard disk currently installed is not recognized or supported by the product.

This is a Preboot menu error.

Recommended action
1. Do NOT replace the formatter.
2. Install the correct hard disk for this printer.

Option Description

320 GB HDD replacement kit CF235–67901

320 GB HDD replacement kit (U.S. government only) CF235–67920

99.09.61 Unsupported disk

The hard disk drive installed is not support in this printer.

The hard disk drive (HDD) is not encrypted and the printer is configured for an encrypted HDD.

Recommended action

 NOTE:

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Do NOT replace the formatter board, it will not resolve this error.

Access the Preboot menu, and then select Lock Disk to lock the disk.
1. Access the Preboot menu
2. Turn the product on.
3. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.
4. Use the arrow buttons on the touchscreen to navigate the Preboot menu.
5. Touch the OK button to select a menu item.

99.09.62 Unknown disk

This error indicates that there is an encryption mismatch between the HDD and the formatter.

This typically happens because an HDD was swapped into a device from another device.

Recommended action

 NOTE:

Do NOT replace the formatter board, it will not resolve this error.

1. Use the Preboot menu to unlock the disk.

a. Access the Preboot menu
b. Turn the product on.
c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.
d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.
e. Touch the OK button to select a menu item.

2. If a disk is to be reused in a different product, execute the Erase and Unlock procedure from the Preboot menu, and then reload the firmware.

a. From the Preboot menu, open the following menus:

Administration (select 3)

Manage Disks (select 6)

Boot Device (select 6)

Erase / Unlock (select 2)

3. If the previous steps did not resolve the issue, replace the hard disk drive.

99.09.63 Incorrect disk

This error indicates that the expected encrypted HDD is not present.

This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.

Recommended action
1. Do NOT replace the formatter.

2. Use the Preboot menu to perform an Erase and Unlock. Follow the procedure to load firmware on a new hard disk, and then lock it to this
printer.

 NOTE:

This item reinitializes the disk and cleans all disk partitions. This item also unencrypts the hard drive from the previous formatter.

 NOTE:

For instructions on accessing the Preboot menu, go to this document: HP LaserJet Enterprise 700 M712 - Preboot menu options (45K) (ID:
emr_na-c03559298) .

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3. Using the Download option from the Preboot menu, download firmware from a USB flash drive.

 NOTE:

For instructions on accessing the Preboot menu, go to this document: HP LaserJet Enterprise 700 M712 - Preboot menu options (45K) (ID:
emr_na-c03559298) .

4. From the Preboot menu, select the Lock Disk option to lock the disk.

99.09.64 Disk malfunction

A fatal hard disk failure has occurred.

Recommended action
1. Do NOT replace the formatter.

2. Check for proper installation of the hard disk. Slide the formatter board out and ensure the hard disk is making good connection.

3. If the error persists, replace the hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

99.09.65 Disk data error

Disk data corruption has occurred.

Recommended action

 NOTE:

Do NOT replace the formatter board, it will not resolve this error.

Use the Format Disk procedure from the Preboot menu, and then resend the remote firmware upgrade (RFU).

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.

99.09.66 No disk installed

A disk drive is not installed in the printer.

Recommended action
1. Do NOT replace the formatter.

2. Slide the formatter board out and ensure the hard disk is making good connection.

3. If the error persists, install a compatible hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

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4. If the error persists, replace the hard disk.

99.09.67 Disk is not bootable please download firmware

This is an error indicating that there is no firmware installed on the disk.

This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.

Recommended action
1. Do NOT replace the formatter.

2. Press any button to continue to the main Preboot menu.

 NOTE:

For instructions on accessing the Preboot menu, go to this document: HP LaserJet Enterprise 700 M712 - Preboot menu options (45K) (ID:
emr_na-c03559298) .

3. Press the Help button to see the help text for the error.

4. Select the Administration menu.

 NOTE:

If there is a password assigned to the administrator, a prompt to enter the password displays.

5. Select the Download item.

6. The user can now download a new firmware bundle to the printer.

 NOTE:

See 'Method Three' in this document for complete firmware download instructions: HP LaserJet Enterprise - Update firmware using a USB
flash drive or the HP Embedded Web Server (EWS) (26K) (ID: emr_na-c03847902) .

99.09.66 No disk installed

A disk drive is not installed in the printer.

Recommended action
1. Do NOT replace the formatter.
2. Reinstall the secondary encrypted storage device.

[Link]
Firmware installation error.

Recommended action
Reload the firmware.

Alphabetical error messages

Bad optional tray connection
The optional tray is not connected, not connected correctly, or a connection is not working correctly.

Recommended action
1. Turn the printer off.
2. Remove and then reinstall the optional tray.
3. Reconnect the connectors for the tray.
4. If the problem continues, replace the connector for the tray.

Black cartridge low To continue, touch “OK”

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The toner cartridge is at the low condition.

Recommended action
Actual supply life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply
does not need to be replaced now.

 NOTE:

When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

Black cartridge very low To continue, touch “OK”

The toner cartridge has reached the very low condition.

Recommended action
Actual supply life remaining may vary. Consider having a replacement available. The supply does not need to be replaced now unless the print
quality is no longer acceptable. Once an HP supply has reached the very low condition, HP's warranty on that supply has ended.

 NOTE:

When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

<binname> full Remove all paper from bin

The specified output bin is full.

Recommended action
Empty the bin to continue printing.

Card slot device failure To clear, touch “Clear”

The specified device has failed.

Recommended action
Press the Clear button to clear the error.

Card slot file operation failed To clear, touch “Clear”

A PJL file system command attempted to perform an illogical operation.

Recommended action
Press the Clear button to clear the error.

Card slot file system is full To clear, touch “Clear”

A PJL file system command could not store something on the file system because the file system was full.

Recommended action
Press the Clear button to clear the error.

Card slot is write protected To clear, touch “Clear”

The file system device is protected and no new files can be written to it.

Recommended action
Press the Clear button to clear the error.

Card slot not initialized To clear, touch “Clear”

This file-storage component must be initialized before use.

Recommended action
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the component.

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Cartridge ship mode
This message should only be seen during manufacturing.

Recommended action
If this error is seen in the field, elevate the issue using the Standard Support Process.

Chosen personality not available To continue, touch “OK”

A print job requested a printer language (personality) that is not available for this printer. The job will not print and will be cleared from memory.

Recommended action
Print the job by using a printer driver for a different print language, or add the requested language to the printer (if possible). To see a list of
available personalities, print a Configuration page.

Cleaning disk <X> % complete Do not power off

A storage device is being sanitized or cleaned.

Recommended action
Do not turn off the printer. The printer's functions are unavailable. The printer will automatically restart when finished.

Close left door

The left door is open.

Recommended action

There is an Emerging Issue document for this message. Go to this document: HP LaserJet Enterprise M712 and M725mfp - "Close Left Door" is
displayed (5K) (ID: emr_na-c04531340).

1. Close the left door.

2. If the error persists, verify the (J35) connector is fully seated on the DC controller PCA.

3. Use the Manual Sensor test menu to verify the left-door sensor functionality. If necessary, replace the fuser door switch.

Part number: RM1–3474–000CN

4. Before replacing the switch check the position of the actuator.

The door actuator switch is in the wrong position

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The door actuator switch is in the correct position (The metal switch finger should be in front of the plastic rock arm)

Close top cover

The cartridge door is open.

Recommended action
1. Close the cartridge door.

2. Make sure that the connectors are fully seated on the cartridge door switch (SW3).

3. Make sure that the tab on the cartridge door that activates the switch is not missing or damaged. Replace the cartridge-door assembly if
necessary (part number: RM1-8660-000CN).

4. If the error persists, replace the cartridge door switch (SW3).

Part number: WC2-5637-000CN

Close HCI inner flap

A door open jam has occurred.

[Link] (event code)

Recommended action
1. The HCI (long edge feed guide open) inner flap sensor (ps3306) is not in the Diagnostic tests. To test it , with printer in the Ready state, open
the flap that is above the right HCI tray and look for the control panel message to close it. The sensor is part of HCI left paper pick-up
assembly.

2. Run the Manual Sensor test (Admin / Troubleshooting / Diagnostic Tests / Manual Sensor Test) and toggle the lower right door sensor (trays 4
or 5). Replace the sensor if it is not operating correctly. The HCI (long edge feed guide open) inner flap sensor (ps3306) is not in the
Diagnostic tests. To test it, with printer in the Ready state, open the flap and look for the control panel message to close it. The sensor is part
of HCI left paper pick-up assembly.

Part number: RM1-8876-010CN

3. If the 500-sheet paper feeder is installed, check the connectors (J2005) on the paper feeder controller PCA and the connector (J705) on the
paper feeder right door open detection switch.

4. If the 3,500-sheet HCI is installed, check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door
open detection switch.

Close lower right door or HCI inner flap

A door open jam has occurred.

[Link] (event code)

Recommended action
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1. Depending on the input tray configuration, check the projection tab on the HCI lower right door that engages the door sensor (SW3301),
replace the lower right door if the tab is broken. Check the HCI inner flap door (above right HCI tray) to see if it opens and closes correctly.

2. Run the Manual Sensor test (Admin / Troubleshooting / Diagnostic Tests / Manual Sensor Test) and toggle the lower right door sensor (trays 4
or 5). Replace the sensor if it is not operating correctly. The HCI (long edge feed guide open) inner flap sensor (ps3306) is not in the
Diagnostic tests. To test it, with printer in the Ready state, open the flap and look for the control panel message to close it. The sensor is part
of HCI left paper pick-up assembly (part number: RM1-8876-010CN).

Part number: RM1-8876-010CN

3. If the 500-sheet paper feeder is installed, check the connectors (J2005) on the paper feeder controller PCA and the connector (J705) on the
paper feeder right door open detection switch.

4. If the 3,500-sheet HCI is installed, check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door
open detection switch.

Close middle or lower right door

A door open jam has occurred.

[Link] (event code)

Recommended action
1. Depending on the input tray configuration, check the projection tab(s) of the middle or middle/lower right doors that engage the right door
sensors. If damaged, replace defective right door assembly.
2. Run the Manual Sensor test (Admin / Troubleshooting / Diagnostic Tests / Manual Sensor Test) and toggle the middle/lower right door
sensors.
3. If the 500-sheet paper feeder is installed, check the connectors (J2005) on the paper feeder controller PCA and the connector (J705) on the
PF right door open detection switch.
4. If the 3x500-sheet paper deck is installed, check the connectors (J2005) on the paper deck controller PCA and the connector (J705) on the
paper deck right door open detection switch.
5. If the 3,500-sheet HCI is installed, check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door
open detection switch.

Close upper right door

A door open jam has occurred.

[Link] (event code)

Recommended action
1. Check the projection tab of the upper right door that engages the right door sensor. If it is damaged, replace the right door assembly.

Part number: RM1-8657-000CN

2. Run the Manual Sensor test (Admin / Troubleshooting / Diagnostic Tests / Manual Sensor Test) and toggle the upper right door sensor (SR8).
Replace the sensor if it is not operating correctly.

3. Check the connectors (J44) on the DC controller PCA and the connector (J21) on the right door sensor.

Communication lost
This error appears on the control panel in five different languages. This error occurs when the control panel can no longer communicate with the
formatter.

Recommended action
Go to this document to troubleshoot this error: HP LaserJet Enterprise Printers - Communication lost message appears on the control panel in five
different languages (Doc ID c04786593).

Data received
The printer is waiting for more data to continue the print job.

Recommended action
Press the OK button to print the last page of the job. To print the existing data, press the Print button.

Disk full Delete stored jobs

The disk is out of storage space and there is not enough space to process any jobs.

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Recommended action
1. Press the View Jobs option to view and delete the stored jobs.
2. Press the Print option to print and delete stored jobs. Sign in might be required.
3. The error will automatically clear when there is enough disk space to process jobs.

Disk low Delete stored jobs

The disk is running out of storage space. If the user does not delete stored jobs, the disk will run out of space and there will not be enough space to
process any jobs. If the storage space goes lower, an error condition will occur.

Recommended action
1. Press the View Jobs option to view and delete stored jobs.
2. Press the Print option to print and delete stored jobs. Sign in might be required.
3. To increase available disk space, go to Job Status to cancel scheduled jobs.

EIO device failure To clear, touch “Clear”

The specified device failed.

Recommended action
Press the Clear button to clear the message.

EIO file operation failed To clear, touch “Clear”

A PJL file system command attempted to perform an illogical operation.

Recommended action
Press the Clear button to clear the message.

EIO file system is full To clear, touch “Clear”

A PJL file system command could not store something on the file system because the file system was full.

Recommended action
Press the Clear button to clear the error.

EIO is write protected To clear, touch “Clear”

The device is protected and no new files can be written to it.

Recommended action
Press the Clear button to clear the message.

EIO not initialized To clear, touch “Clear”

This file-storage component must be initialized before use.

Recommended action
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.

EIO <X> disk is spinning up

The EIO disk in the indicated slot is spinning up. Jobs that require disk access must wait.

X = Slot

1: Slot 1

2: Slot 2

Recommended action
No action necessary.

EIO <X> disk not functional

The EIO disk in the indicated slot is not working correctly.

X = Slot

1: Slot 1
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2: Slot 2

Recommended action
1. Turn the printer off.
2. Remove the EIO disk from the slot indicated.
3. Install a new EIO disk.
4. Turn the printer on.

Event log is empty

No printer events are in the log.

Recommended action
No action necessary.

Fuser kit low To continue, touch “OK”

The printer indicates when a supply level is low.

Recommended action
1. Replace the fuser kit.

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

 CAUTION:

The fuser might be hot.

 NOTE:

After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.

2. After replacing the fuser kit, reset the fuser page counter by selecting the New Fuser Kit item in the Reset Supplies sub-menu.

Fuser kit very low To continue, touch “OK”

The printer indicates when a supply level is very low.

Recommended action
1. Replace the fuser kit.

Notice:

Check the event log for the fuser kit end of life code: 10.23.70. If this code is in the event log, the customer is responsible for purchasing a
new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

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Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

 CAUTION:

The fuser might be hot.

 NOTE:

After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.

2. After replacing the fuser kit, reset the fuser page counter by selecting the New Fuser Kit item in the Reset Supplies sub-menu.

Incompatible <supply>
The indicated <supply> is not compatible with this printer.

10.00.35 Black toner cartridge (event code)

10.23.35 Fuser kit (event code)

Recommended action
1. Press the OK button to identify the incompatible supplies.
2. Replace the supplies with ones that are designed for this printer.

Initializing...
The printer is starting.

Recommended action
No action necessary.

Internal disk device failure To clear touch “OK”

The internal disk failed.

[Link] (event code)

Recommended action
1. Touch the OK button to clear the error.
2. If the error persists, turn off the product, and then remove and reinstall the hard drive.
3. Turn on the product.
4. If the error persists, replace the internal hard drive.

Internal disk file operation failed

A PJL system command attempted to perform an illogical operation, such as downloading a file to a nonexistent directory.

Recommended action
Touch the OK button to clear the error.

Internal disk file system is full

A PJL system command attempted to write data to the internal hard disk drive but was unsuccessful because the hard disk drive is full.

Recommended action
Touch the OK button to clear the error.

Internal disk is write protected

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The internal hard disk drive is write protected and no new files can be written to it.

Recommended action
Touch the OK button to clear the error.

Internal disk not initialized

The internal hard disk drive file system must be initialized before it can be used.

Recommended action
Initialize the internal hard disk drive file system.

For information on performing various actions on the hard disk drive, go to:

HP LaserJet, OfficeJet, PageWide, ScanJet - HP FutureSmart Firmware Device Hard Disk, SSD, and eMMC Security (white paper)

Internal disk not found

The internal hard disk drive was not found at start up.

Recommended action
Turn the printer off, and then on.

Internal disk not functional

The printer internal disk is not working correctly.

Recommended action
1. Turn off the printer, and then remove and reinstall the disk. Turn on the printer.

2. If the error persists, replace the internal hard disk.

For instructions: Removal and replacement: HDD

Part number:

320 GB HDD CF235-67901

320 GB HDD (U.S. government only) CF235-67920

Internal disk spinning up

The internal hard disk drive device is spinning up its platter. Jobs that require hard disk drive access must wait.

Recommended action
No action necessary.

Install black cartridge

A supply is either not installed or not correctly installed in the printer.

Recommended action
Replace or reinstall the toner cartridge correctly to continue printing.

Install fuser unit

The fuser is either not installed or not correctly installed in the printer.

Recommended action
Reseat the fuser.

 CAUTION:

The fuser might be hot.

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Install supplies
More than one supply is missing or is installed incorrectly.

10.00.15 Black toner cartridge (event code)

10.23.15 Fuser kit (event code)

Recommended action
1. Press the OK button to identify which supplies need to be replaced.
2. Press the OK button a second time for more information about the specific supply.
3. Insert the supply item or make sure the installed supply item is fully seated.

Load tray 1 [Type], [Size]

Tray 1 is empty and there is no other tray available for use.

Recommended action
Load the tray with the requested paper.

Load tray 1 [Type], [Size] To continue, touch “OK”

Tray 1 is empty.

Recommended action
1. Load tray 1 with the requested paper. Or, if paper is already in tray 1, press the OK button to print.
2. If paper is in another tray, remove the paper and insert it in tray 1, and then press the OK button.

Load tray <X>: [Size]

This message appears even though there is paper loaded in the tray.

Recommended action
1. Load the tray with the requested paper or adjust the paper guides.

2. If the error persists, use the tray paper present sensor test in the Tray/bin Manual Sensor tests to verify that the sensor is correctly
functioning.

3. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.

4. Reconnect the corresponding connector:

Tray 1 (multipurpose tray): connectors (J1) on the tray 1 paper out sensor and the connector (J41) on the DC controller PCA.

Input trays: connectors (J15 and J7) on the tray paper out sensor and the connectors (J43, J48) on the DC controller PCA.

1x500-sheet paper feeder tray: connector (J752) on the paper feeder tray paper out sensor and the connector (J2003) on the paper feeder
controller PCA.

3x500-sheet paper feeder tray: connector (J752, J852, J952) on the paper feeder tray paper out sensor and the connector (J2003) on the
paper feeder controller PCA.

HCI: connector (J3201) on the paper feeder tray paper out sensor and the connector (J3005 or J3015) on the HCI controller PCA.

Load tray <X>: [Size] To use another tray, touch "Options"

This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the
tray is configured for a different paper type or size than the print job requires.

Recommended action
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.

Load tray <X>: [Size] To continue, touch “OK”

This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the
tray is configured for a different paper type or size than the print job requires.

Recommended action

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1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.

Load tray <X>: [Type], [Size]

This message appears even though there is paper loaded in the tray.

Recommended action
1. Load the tray with the requested paper or adjust the paper guides.

2. If the error persists, use the tray paper present sensor test in the Tray/bin Manual Sensor tests to verify that the sensor is correctly
functioning.

3. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.

4. Reconnect the corresponding connector:

Tray 1 (multipurpose tray): connector (J1) on the tray 1 paper out sensor and the connector (J41) on the DC controller PCA.

Input trays: connectors (J15 and J7) on the tray paper out sensor and the connectors (J43, J48) on the DC controller PCA.

1x500-sheet paper feeder tray: connector (J752) on the paper feeder tray paper out sensor and the connector (J2003) on the paper feeder
controller PCA.

3x500-sheet paper feeder tray: connectors (J752, J852, J952) on the paper feeder tray paper out sensor and the connector (J2003) on the
paper feeder controller PCA.

HCI: connector (J3201) on the paper feeder tray paper out sensor and the connector (J3005 or J3015) on the HCI controller PCA.

Load tray <X>: [Type], [Size] To use another tray, touch "Options"
This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the
tray is configured for a different paper type or size than the print job requires.

Recommended action
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.

Manually feed output stack Then touch "OK" to print second side
The printer has printed the first side of a manual duplex job and is waiting for you (or the applicable user) to insert the output stack to print the
second side.

Recommended action
1. Maintaining the same orientation, remove the pages from the output bin.
2. Flip the document printed side up.
3. Load the document in Tray 1.
4. Touch the OK button to print the second side of the job.

Manually feed: [Size]

This message appears when manual feed is selected, tray 1 is not loaded.

Recommended action
Load the tray with requested paper.

Manually feed: [Size] To continue, touch “OK”

This message appears when manual feed is selected, tray 1 is not loaded, and other trays are available.

Recommended action
1. Load tray with requested paper.
2. If paper is already in tray, press the Help button to exit the message and then press the OK button to print.
3. To use another tray, clear paper from tray 1, press the Help button to exit the message and then press the OK button.

Manually feed: [Size] To use another tray, touch "Options"

This message appears when manual feed is selected, tray 1 is not loaded, and other trays are available.

Recommended action
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1. Load the tray with requested paper.
2. To use another tray, clear paper from tray 1, press Options to select a different tray.

Manually feed: <Type><Size>

This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.

Recommended action
1. Load the tray with requested paper.
2. If the paper is already in the tray, press the Help button to exit the message and then press the OK button to print.
3. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.

Manually feed [Type], [Size] To use another tray, touch "Options"

This message appears when manual feed is selected, tray 1 is not loaded, and other trays are available.

Recommended action
1. Load tray with requested paper.
2. To use another tray, clear paper from tray 1, press Options to select a different tray.

No job to cancel
You have pressed the stop button but the printer is not actively processing any jobs.

Recommended action
No action necessary.

Output bin full

The output bin is full and must be emptied for printing to continue.

Recommended action
1. Empty the bin to continue printing.

2. Make sure that the paper full sensor flag is not damaged and can freely move. If the sensor flag is damaged, replace the top-cover assembly.

Part number: RC3-2223-000CN

3. Make sure that the connector is fully seated on the sensor and connector (J45) is fully seated on the DC controller PCA.

4. Use the Manual Sensor tests menu items to test the sensor functionality. If necessary, replace the sensor (PS1).

Part number: RM1-8669-000CN RM1-8669-090CN RM1-8669-090CN

 NOTE:

The output bin full sensor (PS1) is part of the paper delivery assembly.

Paperless mode
This is a test mode used in manufacturing and should not be seen on a normally operating printer.

Recommended action
If the message persists, elevate the issue using the Standard Support Process.

Printing engine test...

The printer is printing an engine test page.

Recommended action
No action necessary.

Printing stopped...
Time has expired on the Print/Stop test.

Recommended action
No action necessary.

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RAM disk device failure To clear press “OK”
The specified device failed.

Recommended action
Touch the OK button to clear the error.

RAM disk file operation failed To clear press “OK”

A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action
Touch the OK button to clear the error.

RAM disk file system is full To clear press “OK”

The RAM disk is full.

Recommended action
Touch the OK button to clear the error.

RAM disk not initialized

The RAM disk file system must be initialized before it can be used.

Recommended action
Initialize the RAM disk file system.

RAM disk is write protected To clear press “OK”

The device is protected and no new files can be written to it.

Recommended action
Touch the OK button to clear the error.

Remove cartridge lock

The printer has been turned on with a cartridge shipping lock installed on the toner cartridge.

Recommended action
1. Open the top cover and remove the toner cartridge.
2. Pull the orange tab to remove the strip.
3. Remove the paper with the plastic insert.
4. Reinstall cartridge, and then close the top cover.

Remove the toner cartridge

The printer is component testing the belt.

Recommended action
1. To perform the test, remove the toner cartridge.
2. To cancel the test, press the Stop button.

Replace black cartridge

The black cartridge has reached the out condition.

Recommended action
Install a new toner cartridge.

Notice:

The customer is responsible for purchasing and replacing the black cartridge (part number: CF214A).

Replace fuser kit

The printer indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a
replacement fuser kit available to install when print quality is no longer acceptable.

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The fuser kit does not need to be replaced now unless the print quality is no longer acceptable.

Recommended action
Replace the fuser kit.

Notice:

The customer is responsible for purchasing a new maintenance/fuser kit.

For instructions: Removal and replacement: Fuser

Part number:

Fuser kit (110V) CF249A

Fuser kit (220V) CF254A

 CAUTION:

The fuser might be hot.

Replace supplies
This alert appears only if the printer is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the
estimated end of life. The printer indicates when a supply level is at its estimated end of life. The actual life remaining might be different than
estimated.

The supply does not need to be replaced now unless the print quality is no longer acceptable.

HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Recorded event codes depend on which supplies are at the end of life.

10.00.70 Black toner cartridge (event code)

10.22.70 Transfer kit (event code)

10.23.70 Fuser kit (event code)

Recommended action
1. Check the event log for the specific code(s).
2. If the print quality is no longer acceptable, the customer is responsible for purchasing and replacing the specified supply.

Option Description

Event Code Supply Description

Supply Part #

10.00.70 HP 14A Black LaserJet Toner Cartridge (10,000 pages)

CF214A

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Option Description

10.22.70, 10.23.70 110v Maintenance/Fuser Kit (includes transfer roller)

220v Maintenance/Fuser Kit (includes transfer roller)

CF249A

CF254A

3. Or, configure the printer to continue printing by using the Manage Supplies menu.
4. After replacing the supply, reset the page counter under the Reset Supplies menu.

ROM disk device failed To clear press “OK”

The specified device failed.

Recommended action
Touch the OK button to clear the error.

ROM disk file operation failed To clear press “OK”

A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action
Touch the OK button to clear the error.

ROM disk file system is full To clear press “OK”

The specified device is full.

Recommended action
Touch the OK button to clear the error.

ROM disk is write protected To clear press “OK”

The device is protected and no new files can be written to it.

Recommended action
Touch the OK button to clear the error.

ROM disk not initialized To clear press “OK”

The ROM disk file system must be initialized before it can be used.

Recommended action
Initialize the ROM disk file system.

Size mismatch in Tray <x>

The paper in the listed tray does not match the size specified for that tray.

Recommended action
1. Load the correct paper.
2. Make sure that the paper is positioned correctly.
3. Close the tray, and then make sure that the control panel lists the correct size and type for the specified tray.
4. If necessary, use the control panel menus to reconfigure the size and type settings for the specified tray.
5. If error persists, use the tray/bin manual sensor test to test the switch.

Standard bin full Remove all paper from bin

The specified output bin is full and must be emptied for printing to continue.

Recommended action
Empty the specified output bin.

Supplies low

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Multiple supplies on the printer have reached the low threshold.

Recommended action
Replace the supply when print quality is no longer acceptable.

 NOTE:

When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

Supplies very low To continue, touch “OK”

More than one color supply on the printer has reached the very low condition.

Recommended action
1. Replace the supply when print quality is no longer acceptable.

2. To continue printing in color, either replace the supply or reconfigure the printer by using the Manage Supplies menu on the control panel.

 NOTE:

When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.

Supply memory warning

The printer cannot read or write to the e-label or the e-label is missing.

Recommended action
No action necessary.

Tray <X> empty: [Size]

The specified tray is empty and needs to be loaded.

Recommended action
Refill the tray.

 NOTE:

This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the paper is loaded.
Remove the shipping lock, and then load the tray.

Tray <X> empty: [Type], [Size]

The specified tray is empty and needs to be loaded, but the current job does not need this tray to print.

Recommended action
Refill the tray at a convenient time.

 NOTE:

This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the paper is loaded.
Remove the shipping lock, and then load the tray.

Tray <X> open

The specified tray is open or not closed completely.

Recommended action
1. Close the tray.

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2. If this message appears and the lifter-base assembly was removed or replaced, make sure that the connector on the assembly is correctly
connected and fully seated.

3. If the error persists, use the paper size switches (SW2,3 - SW82,83 - SW92,93) test in the Tray/bin Manual Sensor tests. If they do not
respond, replace the associated lifter drive assembly.

Part number:

Lifter drive assembly RM1-2969-000CN

HCI lifter drive assembly RM1-3819-000CN

Tray <X> overfilled To use another tray, touch "Options"

Too much paper was loaded into the indicated tray.

Recommended action
Remove enough paper so that the paper stack does not exceed the limit for the tray or press the Options button to use another tray.

 NOTE:

If this message appears after lifter drive assembly was removed or replaced, make sure that the connector on the assembly is correctly
connected and fully seated.

Tray <X> overfilled Remove excess paper

A tray in the printer is overfilled with paper. Printing can continue from a different tray.

Recommended action
Remove enough paper so that the paper stack does not exceed the limit for the tray.

 NOTE:

If this message appears and the paper-pickup assembly was removed or replaced, make sure that the connector at the back of the assembly is
correctly connected and fully seated.

Type mismatch Tray <x>

The specified tray contains a paper type that does not match the configured type.

Recommended action

The specified tray will not be used until this condition is addressed. Printing can continue from other trays.

1. Load the correct paper in the specified tray.

2. On the printer control panel, make sure the paper type loaded in the tray matches the specified setting for the tray.

Unable to cancel firmware update job

The printer is processing of downloading a remote firmware upgrade and cannot cancel it.

Recommended action
Firmware updates cannot be canceled once started. The printer will restart automatically to complete the firmware update.

Unable to install the firmware

The printer displays this message when one of the following conditions occurs during a firmware upgrade.

A file I/O error occurs when there is an interruption while reading the firmware upgrade file.

A firmware installation is already in progress, possibly by a remote service application.

A firmware installation is pending.

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An internal system failure has occurred while doing firmware upgrades.

An unknown error occurs while doing firmware upgrades.

The memory is full when the user is doing firmware upgrades.

The firmware upgrade file does not support this printer.

The upgrade file is invalid or corrupted while doing firmware upgrades.

Recommended action
Refer to the help on the control panel for each of these error conditions for specific instructions on resolving the error.

Unsupported drive installed To continue, touch “OK”

A non-supported hard disk drive has been installed. The hard disk drive is unusable by this printer.

Recommended action
1. Turn the printer off.
2. Remove the hard drive.
3. Turn the printer on.

Unsupported supply in use

A non-supported supply has been installed or the toner cartridge is for a different HP printer.

10.00.41 Black toner cartridge (event code)

Recommended action
Install the correct supplies for this printer.

Unsupported supply installed To continue, touch “OK”

One or more genuine HP supplies designed for a different printer are installed. These supplies are not supported by the printer. The printer may
either shut down or slow down.

Recommended action
1. The installed supply was not designed for this printer and is not supported. Results may vary when used with this printer.
2. To continue printing with the unsupported supply, press the OK button.

Unsupported supply installed

The printer has one or more HP genuine supplies, designed for a different printer, installed. The printer will either shut down or slow down unless
the user acknowledges the condition.

Recommended action
Press the OK button to continue.

Unsupported tray configuration

The printer has too many optional trays installed.

Recommended action
Turn the printer off, remove the unsupported trays, and then turn the printer on.

Unsupported USB accessory detected Remove USB accessory

A non-supported USB accessory has been installed.

Recommended action
Turn the printer off.
1. Remove the USB accessory.
2. Turn the printer on.

Upgrade complete To continue turn off then on

The firmware upgrade is complete.

Recommended action

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Turn the printer off, and then on.

USB needs too much power Remove USB and then turn off and on
A USB accessory is drawing too much electrical current. Printing cannot continue.

Recommended action
1. Turn the printer off, remove the USB accessory, and then turn the printer on.
2. Use a USB accessory that uses less power or that contains its own power supply.

USB accessory not functional

A parameter in the USB accessory is not correctly functioning.

Recommended action
1. Turn the printer off.
2. Remove the USB accessory.
3. Insert a replacement USB accessory.
4. Turn the printer on.

USB hubs are not fully supported Some operations may not work properly
Some USB hubs require more power than the printer has available.

Recommended action
Remove the USB hub.

USB storage accessory removed Clearing any associated data

This message displays for about 6 seconds after a USB device is removed.

Recommended action
Touch the OK button to remove this message.

USB storage device failure To clear press “OK”

The specified device failed.

Recommended action
Touch the OK button to clear the error.

USB storage file operation failed To clear press “OK”

A PJL file system command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action
Touch the OK button to clear the error.

USB storage file system is full To clear press “OK”

The file system on the installed USB device is full.

Recommended action
Touch the OK button to clear the error.

USB is write protected To clear press “OK”

The device is protected and no new files can be written to it.

Recommended action
Touch the OK button to clear the error.

USB not initialized

The USB device file system must be initialized before it can be used.

Recommended action
1. Enable the USB port using the following steps:

FutureSmart 3:

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From the Home screen on the printer control panel, open the following menus:

Administration

General Settings

Select Enable Device USB.

Select Enabled, and then select Save.

Touch the Back button to return to the General Settings menu.

FutureSmart 4:

From the Home screen on the printer control panel, select Settings.

Select Copy/Print.

Select Enable Device USB, and then select Enabled.

Touch the Back button to return to the Settings menu.

2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at [Link]/go/contactHP.

Used supply in use

One or more used supplies have been installed.

Recommended action
1. Install new supplies.
2. If you believe you purchased a genuine HP supply, go to [Link]/go/anticounterfeit. Any repair required as a result of using used
cartridges is not covered under warranty. Supply status and features depending on supply status are not available.

Used supply installed To continue, touch “OK”

The printer displays this message when a used supply (a remanufactured or refilled genuine HP or non-HP printer) has been installed.

10.00.34 Black toner cartridge (event code)

Recommended action
1. Install new supplies.
2. If you believe you purchased a genuine HP supply, go to [Link]/go/anticounterfeit. Any repair required as a result of using used
cartridges is not covered under warranty. Supply status and features depending on supply status are not available.

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