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Documentos TelcoBridges

This document provides instructions for creating a TBReport from the Tmedia web portal version 2.9 through 3.2. The TBReport captures various system logs and can be downloaded or sent to support for troubleshooting. To generate the report, select Report from the menu and choose a time range, then click Create to download the file.

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Ignacio Obana Pons
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25 views2 pages

Documentos TelcoBridges

This document provides instructions for creating a TBReport from the Tmedia web portal version 2.9 through 3.2. The TBReport captures various system logs and can be downloaded or sent to support for troubleshooting. To generate the report, select Report from the menu and choose a time range, then click Create to download the file.

Uploaded by

Ignacio Obana Pons
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TBReport

Product Version
This article applies to:
Tmedia 2.9, 2.10, 3.0, 3.2

You can create a report (Called TBreport or TB report) directly from the web portal. This report captures the following logs from the system:
 Backup of the configuration (mysql DB backup)
 Application logs including:
o gateway (routing and other high-level functions)
o logtrace (low-level hardware traces)
o Stream_server
o tboam_app (Application and HA manager)
o tbsnmpagent
o tbuctwriter
o toolpack_engine (Signaling processing)
o toolpack_sys_manager (Hardware configuration)
 tb640debug (low level configuration of the hardware units)
 tbtelnetdump (low level commands on hardware units)
To activate the report:
 Select Report from the navigation menu.

Select the time range and click Create.

This will create a single file that can be downloaded for analysis, or sent to the TelcoBridges support team ([email protected])
Factory Reset
Applies to version(s): v2.9, v2.10
This function is available on TMG800 units shipped since October 2015.
The Factory reset function will put the unit in the same state as when it was shipped from TelcoBridges, including the software version.
After this procedure, there will be no configuration on the unit. The unit will have the default password: Please contact Support if you do not have
this password.
You may have to install a new software version on the unit (see Version History and System upgrade ).
The Factory reset button is located in a small hole at the right of the shutdown button.

Use a trombone to press the button on the front. Keep the button pressed for 10 seconds until the LEDs become red, then release it. Wait from 2
to 5 minutes to access the system.
Please follow the installation guide for information on how to access the system.
Once the system is accessible, you can recover a database backup that was previously generated (see Restoring a database backup).

Reinstall the package and license


It could be the flash memory that is corrupted. We can try to reinstall the package and license.

cd /lib/tb/toolpack/pkg/3.2.42.1/bin/release/x86_64-linux64
./tbautoinstall
(s) Set (change) the next boot directory
Choose "/" (root package)
(r) Reboot an adapter

(l) List packages on all adapters


(d) Delete a package
--> Delete all software packages on the unit

(i) Install a package


(r) Reboot an adapter

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