HPE PROLIANT DL380 GEN10 PLUS

=============================

OVERVIEW

Adaptable for diverse workloads and environments, the secure 2P 2U HPE ProLiant
DL380 Gen10 Plus delivers world-class performance with the right balance of
expandability and scalability.Designed for supreme versatility and resiliency while
being backed by a comprehensive warranty make it ideal for multiple environments
from Containers to Cloud to Big Data. Standardize on the industry’s most trusted
compute platform.

Powered by latest 3rd Generation Intel Scalable Series Processors. Run everything
from the most basic to mission-critical applications and deploy with confidence.

Below are some of the highlights on the HPE ProLiant DL380 Gen10 Plus servers:

3rd Generation Intel Scalable Series Processors

Intel C620A Chipset
32 DIMM Sockets(16 sockets per processor) and RDIMM/LRDIMM DDR4 memory speeds upto
3200 MHz
Supports Intel Optane Persistent Memory 200 series
PCIe Gen4, resulting in improved bandwidth and throughput over PCIe Gen3
Industry standard OCP 3.0 Network Adapters
Support for Trimodal (NVMe/SAS/SATA) HPE Smart Array controllers.
PCIe slots supported by different riser options
HPE iLO 5 embedded management with NAND Flash on system board

Key Features
The new HPE ProLiant DL380 Gen10 Plus server has the following key features listed
in the table below comparing it with it's predecessor. The differences are
highlighted in green.

COMPUTE:
Up to (2) 3rd Generation Intel® Xeon® Processor Scalable family, up to 40 Cores
Full Stack (minus T & Q processors)
UPI: up to (3) Links per CPU (Up to 11.2 GT/s)
PCIe Gen4: Up to eight (8) available slots; 64 lanes (48 N + 16 S)
No M.2 capable primary riser; Adapters to re-route PCIe lanes
Improved balanced I/O capab. (16 S. PCIe lanes, PCIe lane recovery)
MEMORY:
(32) DDR4, 8 channels per socket, up to 3200 MT/s (8.0 TB+ max)
PERSISTENT MEMORY:
Up to 16 Intel® Optane™ Persistent Memory 200 series (4TB max per socket)
STORAGE:
14 lanes embedded 6Gb AHCI/RAID SATA
Intel VROC & HPE Smart Storage SR100i with NVMe support
Choice of storage controllers, including tri-mode options for performance or
additional features
Optional M.2 HW RAID1 OS boot device (NS204i-p)
HDD/SSD:
HPE drives on Basic Carriers
Max of 36 (24f + 8 int + 4r) SFF SATA/SAS; up to 32 NVMe SSDs*
Max of 20 LFF (12 front+4 internal + 4 rear) SATA/SAS LFF
NVMe U.2 & U.3 SSD support; NVMe AIC, M.2 enab. No uFF options
Choice of drive cages/trays (bays, protocols, etc.)
NETWORKING:
No embedded LOM. Choice of OCP 3.0 + Standup
VGA/SERIAL/USB/SD/PORTS:
Front Display Port Opt, Rear VGA & Optional Serial, 5 USB 3.0, + 2 USB 2.0
optional. Opt. for RAID1 protected dual micro-SD.
Front Management port and dedicated rear iLO port
GPU SUPPORT:
Up to Single/Double-Wide & Active/Passive up to 10.5” (8/3) [FHHL cards in slot 3 &
6]
BIOS:
Legacy & UEFI modes
MANAGEMENT EMBEDDED:
HPE iLO 5, SUM, RESTful Interface Tool
POWER AND COOLING:
Up to 96% efficiency to 1600W
INDUSTRY COMPLIANCE:
ASHRAE A3 & A4, lower idle power, Energy Star
CHASSIS:
Four Network Choice (NC) variations: 8 LFF/12 LFF/8 SFF/24 SFF
TAA via feature code
Depth: 28.0” (SFF), 29.5” (LFF)
SECURITY:
HPE Silicon Root of Trust
Optional Chassis Intrusion Detection Kit
TPM Module by default
Optional Bezel Lock Kit
Trusted Supply Chain (DL380T) Trigger SKU
SERVICEABILITY:
Easy Install Rail Kit
Cable Management Arm (optional)
WARRANTY:
3/3/3
OPERATIONAL SERVICES:
Tech Care

Power Supply Kit Details

Please take the following into considerations:
• All power supplies in a server should match.
• Option kits contain the specified power supply and a PDU IEC cable.
• 1600W power supplies only support high line voltage.
• HPE ProLiant servers ship with an IEC-IEC power cord used for rack mounting with
Power Distribution.
• Mixing Power Supplies is not supported.

EXTERNAL HARDWARE VIEWS:

The components on the front of the HPE ProLiant DL380 Gen10 Plus server are shown
below:
Item #
Description
1
Optional front display port (Via Universal Media Bay)
2
Quick removal access panel
3
Power On/Standby button and system power LED
4
Health LED
5
NIC status LED
6
UID button/LED
7
iLO Service Port
8
USB 3.0
9
Serial number label pull tab
10
Box 3 - 8 SFF Drive Cage Bay
11
Box 2 - Optional 8 SFF Drive Cage Bay
12
Box 1 - Universal Media Bay (optional)
13
Drive support label
14
Optional USB 2.0 (via Universal Media Bay)

The components on the rear of the HPE ProLiant DL380 Gen10 Plus server are shown
below:
Item #
Description
1
Primary Riser. PCIe 4.0 Slots (Slots 1-3)
2
Secondary Riser. PCIe 4.0 Slots (Slots 4-6)
3
Tertiary Riser (Slots 7-8).
4
Optional serial port
5
Power Supply 1 and 2
6
VGA connector
7
OCP NIC ports (if equipped)
8
USB connectors 3.0 (2)
9
Dedicated ILO Management Port
10
Blank cover, not available for use

Front View – 12LFF chassis of the HPE ProLiant DL380 Gen10 Plus server are shown
below:
Item #
Description
1
Health Status
2
Power On/Standby button and system power LED button
3
NIC Status
4
UID button/LED
5
12 x LFF drive
6
Drive support label
7
Quick removal access panel
Internal Hardware Views:
Server - Internal View: The picture below displays the major internal components of
the HPE ProLiant DL380 Gen10 Plus server:
Item #
Description
1
2 Processors, heatsink showing
2
Hot Plug redundant HPE Flexible Slot Power supplies
3
Second (optional) riser (Requires second CPU)
4
Primary riser
5
AROC connector
6
DDR DIMM Slots
7
Hot plug fans (6 single rotor standard)

Mechanical Components: The picture below displays the major mechanical components
of the HPE ProLiant DL380 Gen10 Plus server.
Item #
Description
1
Air baffle
2
Access panel
3
Tertiary PCI riser cage
4
Primary and secondary PCI riser cage
5
Chassis ears
6
Fan cage

System Board Components: The picture below shows the main components on the system
board of the HPE ProLiant DL380 Gen10 Plus server.
Item #
Description
1
x8 Slimline connector
2
TPM connector
3
System maintenance switch
4
Front display port/USB 2.0 connector
5
Primary (processor 1) PCIe riser connector
6
x4 SATA port 2
7
x4 SATA port 1
8
x4 SATA port 3
9
Front power/USB 3.0 connector
10
SATA optical port 4
11
x8 NVMe port 2A
12
x8 NVMe port 1A
13
Energy pack connector
14
x8 NVMe port 2B
15
x8 NVMe port 1B
16
Dual internal USB 3.0 connector
17
Drive backplane power connector
18
Chassis Intrusion Detection connector
19
Tertiary (processor 2) PCIe riser connector
20
Type-a storage controller slot
21
Secondary (processor 2) PCIe riser connector
22
System battery
23
Serial port connector
24
OCP 3.0 adapter bay

Internal Components: The picture below displays the main components inside the HPE
ProLiant DL380 Gen10 Plus chassis.
Item #
Description
1
DIMM (memory)
2
Processor
3
Heatsink
4
Power supply
5
Controller
6
PCIe riser board
7
OCP Card
8
System board

Internal Server Options View: The picture below shows some of the internal optios
available for the HPE ProLiant DL380 Gen10 Plus server.
Item #
Description
1
Drive spare
2
Backplane board spare
3
Fan spare
4
Chassis intrusion switch
5
Rear serial port
6
GPU
7
SAS expander
8
Energy pack
9
Power module

Memory options
The HPE ProLiant DL380 Gen10 Plus Servers contain 32 DIMM slots to support
RDIMM/LRDIMM DDR4 memory with the following features:
DDR4: Up to 3200 MT/s
DIMM sizes: 8GB, 16GB, 32GB, 48GB, 64GB, 128GB and 256GB
Max Memory Suported: 8TB

Expansion slots
The HPE ProLiant DL380 Gen10 Plus server can support primary riser, secondary riser
and tertiary riser types.

Network adapter options

No Network Adapter is included on the HPE ProLiant DL380 Gen10 Plus server
systemboard.
Depending on their need, customers can use an Open Compute Project (OCP) 3.0 and/or
a standup network adapter in one of the PCIe slots.

HPE Smart IO option

The Pensando Distributed Services Platform for Hewlett Packard Enterprise servers
provides a powerful suite of software-defined services directly to the server,
dramatically boosting network and security performance by moving those services to
the server edge, where the transition between network and server occurs.
The following Pensando adapter is available on HPE ProLiant DL380 Gen10 Plus
servers:
Pensando Distributed Services Platform DSC-25 Enterprise 10/25Gb 2-port SFP28 Card
Requirements
One 3yr/4yr/5yr Silver or 3yr/4yr/5yr Platinum license must be purchased for every
DSC-25 card in a server.
1yr Silver, 1yr Platinum, and 1yr Policy and Services Manager (PSM) licenses are
reserved for renewals only.
One Policy and Services Manager (PSM) license is required to manage up to 3,000
DSC-25 cards.

Storage controller options

This server supports the optional flexible Smart Array/HBA controllers listed
below:
E208i-a SR Gen10 (x8 Internal SAS lanes and no cache)
E208i-p SR Gen10 (x8 Internal SAS lanes and no cache)
E208e-p SR Gen10 (x8 External SAS lanes and no cache)
P408i-a SR Gen10 (x8 Internal SAS lanes and 2 GB cache)
P408i-p SR Gen10 (x8 Internal SAS lanes and 2 GB cache)
P408e-p SR Gen10 (x8 External SAS lanes and 4 GB cache)
P816i-a SR Gen10 (x16 internal SAS lanes and 4 GB cache)
MR216i-a Tri-Mode Gen10 Plus Modular Controller
MR216i-p Tri-Mode Gen10 Plus PCIe Plug-in Controller
MR416i-a Tri-Mode Gen10 Plus Modular Controller
MR416i-p Tri-Mode Gen10 Plus PCIe Plug-in Controller
SR416i-a Tri-Mode Gen10 Plus Modular Controller
SR932i-p Tri-Mode Gen10 Plus PCIe Plug-in Controller

HPE Hard Disk Drives options

For Hard Disk Drives with optimal product availability, HPE advocates Hard Disk
Drives from the list

Power supply options

HPE Flexible Slot (Flex Slot) Power Supplies share a common electrical and physical
design that allows for hot plug, tool-less installation into HPE ProLiant Gen10
Plus Performance Servers.
Flex Slot power supplies are certified for high-efficiency operation and offer
multiple power output options, allowing users to "right-size" a power supply for
specific server configurations. This flexibility helps to reduce power waste, lower
overall energy costs, and avoid "trapped" power capacity in the data center.
The DL380 Gen10 plus server supports one or two power supplies to be installed from
this list:
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit - Available in
94% Power Efficiency
HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply Kit - Available in
96% Power Efficiency / 200-240VAC power input only
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply Kit - Available in
94% Power Efficiency / 277VAC power input
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply Kit - Available in 94%
Power Efficiency / -48VDC power input only
HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit - Available in
94% Power Efficiency / 200-240VAC power input only
HPE 1600W ~48VDC Power Supply Kit

Battery options
The following battery options are available for the HPE ProLiant DL380 Gen10 Plus
server.
Smart Storage battery option
The HPE Smart Storage Battery supports the HPE Smart Array SR controllers.
HPE 96W Smart Storage Battery (can support up to 20 Devices) with 145mm Cable Kit
Smart Storage Hybrid Capacitor option
The HPE Smart Storage Hybrid Capacitor is a battery-free technology for power
storage that provides data protection for cached data while eliminating costs and
environmental impact of lithium-ion batteries.
The HPE Smart Storage Hybrid Capacitor supports HPE Smart Array SR controllers and
can support up to 3 devices.
The HPE Smart Storage Hybrid Capacitor is ideal for:
Environments with higher operating temperatures.
Customers who have a “no battery“ requirement or applications/environments such as
ASHRAE, NEBs, Telco and certain data center or system environments where elevated
internal system temperatures are experienced.

USB options
The HPE ProLiant DL380 Gen10 Plus server supports up to 5 x USB 3.1 Gen1 ports:
1 front
2 rear
2 internal (standard on all chassis types)

Processor options
The ProLiant DL380 Gen10 Plus server supports the following types of Intel Xeon
processors.
3rd Generation Intel® Xeon® Scalable Processor Family
Intel Xeon processors

Server Management Tools

The HPE ProLiant Gen10 Plus servers use a variety of software tools for server
management. Most of these software tools have been updated to support the HPE
ProLiant DL380 Gen10 Plus servers.
These updated software tools are covered in detail in the following courses:
Active Health System Viewer(HPE Employees course ID: 01093614/HPE Partners course
ID: 01072755)
HPE iLO Amplifier Pack Foundation(course ID: 01126265)
Introduction to Server Management Tools and Applications(course ID: 01126539)
Gen10 UEFI ROM for HPE ProLiant Servers and HPE Synergy-Service and Support(course
ID: 01125322)
Gen10 Redfish API and RESTful Interface Tool Training(course ID: 01128376)
iLO 5 Family Technical Training(course ID: 01126065)
HPE Intelligent Provisioning Foundation(course ID: 01128484)
HPE InfoSight Overview(HPE Employees course ID: 0001130260 / HPE Partners course ID
0001134734)
HPE InfoSight for Servers Foundation(HPE Employees course ID 0001130261 / HPE
Partners course ID 0001172849)

Services and Warranty

HPE offers the following HPE Warranty for each of the HPE ProLiant DL380 Gen10 Plus
server:
This product is covered by a global limited warranty and supported by HPE Services
and a worldwide network of HPE Authorized Channel Partners resellers. Hardware
diagnostic support and repair is available for three years from date of purchase.
Support for software and initial setup is available for 90 days from date of
purchase. Enhancements to warranty services are available through HPE Pointnext
operational services or customized service agreements. Hard drives have either a
one year or three year warranty; refer to the specific hard drive QuickSpecs for
details
This server Warranty includes 3-Year Parts, 3-Year Labor, 3-Year Onsite support
with next business day response. Warranty repairs may be accomplished through the
use of Customer Self Repair (CSR) parts.
These parts fall into one of the following categories:
Mandatory CSR parts are designed for easy replacement. A travel and labor charge
will result when customers decline to replace a Mandatory CSR part.
Optional CSR parts are also designed for easy replacement but may involve added
complexity. Customers may choose to have Hewlett Packard Enterprise replace
Optional CSR parts at no charge.
Non CSR parts must be serviced by a trained authorized service engineer.

New HPE Pointnext Tech Care

In April-May 2021, HPE introduces a new way of supporting its customers: HPE
Pointnext Tech Care
HPE Pointnext Tech Care is the new operational service experience for HPE products.
HPE Pointnext Tech Care goes beyond traditional support by providing access to:
Product specific experts
AI driven digital experience
General technical guidance to not only reduce risk, but constantly search for ways
to do things better
HPE Pointnext Tech Care is available in three response levels:
Basic: Provides 9x5 business hour availability and a 2 hour response time.
Essential: Provides a 15 minute response time 24x7 for most enterprise level
customers.
Critical: Includes a 6 hours repair commitment where available and outage
management response for severity 1 incidents.
HPE Pointext Tech Care has been reimagined from the ground up to support a
customer-centric, AI driven, and digitally enabled customer experience to move your
business forward.

The key takeaways from this module are:

The HPE ProLiant DL380 Gen10 Plus server, Powered by the 3rd Generation Intel Xeon
Series Processor with more compute performance compared to the previous generation,
memory speeds up to 3200 MT/s. and data transfer rates with PCIe Gen4 capabilities.
This server has been designed for diverse workloads and environments.
Enhanced storage management with Trimode storage controllers supporting
NVMe/SAS/SATA drives
This server supports:
128GB/256GB DDR4 3200 MHz RDIMM/LRDIMM in 32 DIMM slots, to a maximum of 4/8TB
*Always check the latest quickspecs for updated information.
Hot-plug SFF SAS/SATA/SSD/NVMe drives
PCIe Gen4
Supports Intel Optane Persistent Memory 200 series
800W/1600W Power Supply Kits
The HPE ProLiant DL380 Gen10 server has many options available for customers to
enhance its capabilities, including different processors, memory, expansion slots,
netowrk adapters, smart I/O, storage controllers, disk drives, power supplies,
batteries, and USB options.
The HPE ProLiant Gen10 Plus servers use a variety of software tools for server
management, each discussed seperately in different training offerings.
This server is covered by a global limited warranty and supported by HPE Services
and a worldwide network of HPE Authorized Channel Partners resellers. For
additional information regarding HPE contracts and warranty, please visit the HPE
Worldwide limited warranty and technical support web site.
In April-May 2021, HPE introduces HPE Pointnext Tech Care which is the new
operational service experience for HPE products. HPE Pointnext Tech Care goes
beyond traditional support by providing access to product specific experts, AI
driven digital experience, as well as general technical guidance to not only reduce
risk, but constantly search for ways to do things better.
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HARDWARE FIRMWARE INSTALL CONFIGURE

Installation Overview
This training module presents information about installing the HPE ProLiant Gen10
Plus servers at a customer site.
The HPE ProLiant DL380 Gen10 Plus Server can be installed in a rack configuration
in one of the following HPE racks in a data center environment:
HPE Advanced Series racks
HPE Enterprise Series racks

Site Requirements
When installing the HPE ProLiant DL380 Gen10 Plus servers, select a location that
meets the environmental requirements described in the tabbed panels below.
Space and airflow:---------------------
To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back
of another rack or row of racks.
Hewlett Packard Enterprise servers draw in cool air through the front door and
expel warm air through the rear door. Therefore, the front and rear rack doors must
be adequately ventilated to allow ambient room air to enter the cabinet, and the
rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
When vertical space in the rack is not filled by a server or rack component, the
gaps between the components cause changes in airflow through the rack and across
the servers. Cover all gaps with blanking panels to maintain proper airflow.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through
perforations in the front and rear doors that provide 64 percent open area for
ventilation.
Temperature requirements:-----------------------------
To ensure continued, safe, and reliable equipment operation, install or position
the system in a well-ventilated, climate-controlled environment.
The recommended maximum ambient operating temperature (TMRA) for most server
products is 35°C (95°F). The temperature in the room where the server is located
must not exceed 35°C (95°F).
Power:-------------------------------------------------
Installation of this equipment must comply with local and regional electrical
regulations governing the installation of information technology equipment by
licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code
for Protection of Electronic Computer/Data Processing Equipment).
For electrical power ratings on options, see the product rating label or the user
documentation supplied with that option.
When installing more than one server, you might have to use additional power
distribution devices to safely provide power to all devices. Observe the following
guidelines:
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80% of the branch circuit
AC current rating.
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements:--------------------------------------------
The server must be grounded properly for proper operation and safety.
In the United States, you must install the equipment in accordance with NFPA 70,
1999 Edition (National Electric Code), Article 250, as well as any local and
regional building codes.
In Canada, you must install the equipment in accordance with Canadian Standards
Association, CSA C22.1, Canadian Electrical Code.
In all other countries, you must install the equipment in accordance with any
regional or national electrical wiring codes, such as the International
Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Furthermore, you must be sure that all power distribution devices used in the
installation, such as branch wiring and receptacles, are listed or certified
grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers
connected to the same power source, HPE recommends the use of a Power Distribution
Unit (PDU) that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA
locking-style plugs or those complying with IEC 60309 are considered suitable for
this purpose. Using common power outlet strips for the server is not recommended.
Rack Warnings:--------------------------------------------------------------------
Warning: To reduce the risk of personal injury or damage to the equipment, be sure
that:
The leveling jacks are extended to the floor.
The full weight of the rack rests on the leveling jacks.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than
one component is extended for any reason.
Warning: To reduce the risk of personal injury or equipment damage when unloading a
rack:
The server weighs between 16.33 kg / 36.00 lbs and maximum: 23.1 kg / 50.93 lbs
with SFF configuration and between 22.1 kg / 48.72 lbs and maximum: 26.12 kg /
57.58 lbs with LFF configuration.
At least two people are needed to safely unload the rack from the pallet. An empty
42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft)
tall, and might become unstable when being moved on its casters.
Never stand in front of the rack when it is rolling down the ramp from the pallet.
Always handle the rack from both sides.

Install the Hardware:

Processor/Heatsink options--------
The DL380 Gen10 Plus server supports 2 processors.
Prerequisites
The components included with the hardware option kit
T-30 Torx screwdriver
1.0 gm (0.5 ml) or two 0.5 gm (0.25 ml) of thermal grease
Alcohol wipe
DIMM configuration options--------
DIMM slots are numbered sequentially (1 through 32) for the processor. The
supported AMP modes use the letter assignments for population guidelines.
Secondary PCIe riser cage options---------
The HPE ProLiant DL380 Gen10 Plus allows to add secondary riser cage which provides
access to a 3rd PCIe 4.0 slot.
The following two options are available depending on the size of PCIe adapter is
needed:
A secondary full-height PCIe slot riser cage supports a full-height, 3/4-length
expansion board up to 9.5"
A secondary low-profile PCIe slot riser cage supports a half-height, half-length
expansion board
Once in place, the secondary riser allows the following to be installed in the PCIe
slot #3:
Expansion boards
Storage Controllers
Other PCIe 4.0 compliant adapters
PCIe adapter options-----------------
The HPE ProLiant DL380 Gen10 Plus server accomodates for a long list of PCIe 4.0
compliant adapters in the following categories:
Essential, Performance, and Tri-Mode storage controllers
The Pensando Distributed Services Platform (DSP) DSC-25 Enterprise 10/25Gb 2-port
SFP28 Card
HPE 1Gb, 10Gb, 10/25Gb, and 100/200Gb Ethernet network adapters
HPE InfiniBand adapters
Intrusion detection switch option---------------
In Gen10 Plus servers, you can install a chassis intrusion detection switch to
provide additional physical security.
Installing the rear serial port-------------------
If desired, a serial port can be installed in the the DL380 Gen10 Plus server.

Configure the Hardware

To configure the server, complete the following tasks:
Cable the server to any external storage devices.
Cable the server to the appropriate data center networks.
Cable the iLO network port to the data center management network.
Connect to the iLO 5 user interface and make any necessary configuration changes to
the networking settings.
To confirm that the server has the latest firmware installed, check the iLO 5
Firmware and OS Software page, as shown below. If the firmware needs to be updated,
click Update Firmware on the iLO 5 interface and follow the procedures for updating
the firmware.

Verify the Installation

After installing any hardware options, follow these general steps to verify the
installation:
Power on the server;
Check the status of the LEDs on the front of the server to make sure that they show
the normal states.
For the details of the status of the LEDs, see the Diagnostic indicators topic in
the Troubleshoot & Resolve module.
Confirm that the server is able to boot to the UEFI console and to an operating
system.
Use the iLO, the UEFI console, or the operating system to confirm that the
component that was just installed is operating as expected.

Troubleshoot the Installation

If you are not able to verify the installation due to faulty LED codes or unusual
operation or error messages displayed on the POST screens, review the Hardware
Issues chapter in the Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus
servers available at the HPE Information Library for servers.

The key takeaways from this module are:

The HPE ProLiant DL380 Gen10 Plus server can be installed in an HPE Advanced or
Enterprise Series rack.
When installing the HPE ProLiant DL380 Gen10 Plus servers, select a location that
meets the environmental requirements standard for HPE servers.
Some steps may neeed to be performed after its installation in the rack, including
connecting the iLO of the server to the management network, as well as confirming
the server has the latest firmware installed.
The HPE ProLiant DL380 Gen10 server has many options available for customers to
enhance its capabilities. The complete installation procedures for these options
are covered in the HPE ProLiant DL380 Gen10 Plus Server User Guide.
After installing any hardware options, verify the installation was successful. If
you are not able to verify the installation due to faulty LED codes or unusual
operation or error messages displayed on the POST screens, review the Hardware
Issues chapter in the Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus
servers available at the HPE Information Library for servers.
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SOFTWARE INSTALL CONFIGURE MODULE

Software Installation Overview

The HPE ProLiant DL380 Gen10 Plus supports the operating systems shown in the
tables below.
The operating systems can be ordered with the server, or they can be ordered
separately and installed by the customer.

Microsoft Windows Server 2019 Essentials, Standard, Datacenter

Yes
Microsoft Windows Server 2016 Essentials, Standard, Datacenter
Yes
VMware ESXi 6.7 U3 w/P03, 7.0 U2
Yes
VMware ESXi 7.0 U1/U2
Yes
Red Hat Enterprise Linux 7.9
Yes
Red Hat Enterprise Linux 8.2 Includes KVM
Yes
SLES 12 SP5 (includes Xen & KVM)
Yes
SLES 15 SP2 (includes Xen & KVM)
Yes

Before You Begin

Before installing an operating system on the HPE ProLiant DL380 Gen10 Plus , be
sure to do the following:
Make sure that the hardware and the embedded management software have been
installed and are correctly configured.
Verify that the front panel LEDs do not report any errors.
Obtain the operating system source file either on DVD or on USB.
If there is an optical DVD drive on the server or enclosure, insert the
installation DVD in the DVD drive.
If there is no DVD drive on the server or enclosure, insert the USB drive with OS
installation files in an available USB port.

Install the Software

The HPE ProLiant DL380 Gen10 Plus servers do not ship with provisioning media.
Everything needed to manage and install the operating system, the system software,
and the firmware is preloaded on the server.
To operate properly, the server must have a supported operating system. Attempting
to run an unsupported operating system can cause serious and unpredictable results.
Failure to observe UEFI requirements for HPE ProLiant DL380 Gen10 Plus servers can
result in errors installing the operating system, failure to recognize boot media,
and other boot failures. For more information on these requirements, see the UEFI
requirements covered in the HPE ProLiant Gen10 Embedded Server Management course
available from Hewlett Packard Enterprise.
To install an operating system on the server, use Intelligent Provisioning
available from the iLO 5 interface.
Intelligent Provisioning OS install pageConnect the Ethernet cable between the
network connector on the server and a network jack.
Press the Power On/Standby button.
During server POST, press F10.
Complete the initial Preferences and Registration portion of Intelligent
Provisioning.
At the Start screen, click Express OS Install.
Click the appropriate options to configure the installation.
RAID config—Click to configure a RAID array on which to install the OS
Install source—Select the source of the OS install files
Firmware update—Select whether or not to do a firmware update after the
installation
Install method—Select the OS installation method (IP Assisted or Manual)
To continue with the installation, click the right Continue arrow to start the
installation. Then, follow the on-screen prompts. An Internet connection is
required to update the firmware and systems software.

Configure the Software

After installling an operating system, the firmware and drivers should be updated.
Access to some updates for HPE ProLiant Servers may require product entitlement
when accessed through the Hewlett Packard Enterprise Support Center support portal.
Hewlett Packard Enterprise recommends that customers have an HPE Passport set up
with relevant entitlements
Multiple methods exist to update the firmware, the drivers, or the System ROM:
Service Pack for ProLiant (SPP)
fwupdate command from the Embedded UEFI Shell
Firmware Update option in the UEFI System Utilities
Firmware update with the iLO 5 embedded management system
Online Flash components

Verify the Installation

Verifying the operating system installationYou verify the installation of the
operating system for the HPE ProLiant DL380 Gen10 Plus servers in the same way as
for other HPE servers.
Establish a connection to the server and log in.
Use the OS utilities and/or commands to check that all devices can be seen and are
working correctly.
Check that all network connections are working.
If possible, run applications that test the compute, memory, and I/O performance to
determine that the OS is tuned correctly.

The key takeaways from this module are:

The operating systems can be ordered with the server, or they can be ordered
separately and installed by the customer. Different type of Operating Systems are
supported. For more information about the operating systems supported by the HPE
ProLiant DL380 Gen10 Plus, refer to the HPE HPE Server Operating Systems and
Virtualization Software website.
Before installing an operating system, some tasks are required.
The HPE ProLiant DL380 Gen10 Plus servers do not ship with provisioning media.
Everything needed to manage and install the operating system (if purchased with the
server), the system software, and the firmware is preloaded on the server. To
install an operating system on the server, use Intelligent Provisioning available
from the iLO 5 interface.
After installling an operating system, the firmware and drivers should be updated.
Multiple methods exist to update the firmware, the drivers, or the System ROM.
Some steps are required to verify the installation of the operating system for the
HPE ProLiant DL380 Gen10 Plus servers, which are performed in the same way as for
other HPE servers.
===================================================================================
============================================

HARDWARE MANAGEMENT MODULE

Maintaining the Hardware
After the HPE ProLiant Gen10 Plus servers have been installed, they typically do
not require extensive maintenance.
Two possible maintenance activities are changing the system battery and keeping the
system firmware up to date.
System battery---------------
Different type of batteries may need to be replaced over time in the HPE DL380
Gen10 Plus server.
System Battery
The system battery provides power to the real-time clock. If the server no longer
automatically displays the correct date and time, you might need to replace the
system battery.
HPE Smart Storage Battery
The HPE Smart Storage Battery supports the HPE Smart Array SR controllers.
Firmware update---------------------
A typical maintenance activity for HPE ProLiant Gen10 Plus servers is keeping the
system firmware and drivers up-to-date.
Multiple methods exist to update the firmware, the drivers, or the System ROM:
Service Pack for ProLiant (SPP)
fwupdate command from the Embedded UEFI Shell
Firmware Update option in the UEFI System Utilities
Firmware update with the iLO 5 embedded management system
Online Flash components
Smart Storage Battery/Capacitor Modules firmware update through iLO-2.4x or
newer(Select Megacell/Hybrid Capacitor Modules)

Upgrading the Hardware

The HPE ProLiant DL380 Gen10 Plus servers can be upgraded by adding several
optional components to the servers.
The list below summarizes the hardware options available for the HPE DL380 Gen10
Plus server:
Performance & redundancy related options
Processor & heatsink options
Memory DIMM options
High-performance fan options
Redundant hot-plug power supply options
HPE Smart Storage Battery option
HPE Smart Storage Hybrid Capacitors option
Connectivity related options
Serial Port option
PCI adapter options
HPE Ethernet adapters
HPE InfiniBand adapters
Pensando DSP DSC-25 2p SFP28 card
HPE Storage controller options:
HPE Essential (HPE Smart Array E208i-a, E208i-p, E208e-p) Smart Array Controllers
HPE Performance (HPE Smart Array P408i-a, P408i-p, P408e-p, P816i-a) Smart Array
Controllers
HPE Tri-Mode (HPE MR216i-a, MR216i-p, MR416i-a, MR416i-p, SR416i-a, SR932i-p) RAID
Controllers
Depending on the drive backplane installed, the server supports the following drive
types:
For Hard Disk Drives with optimal product availability
Security related options
Intrusion detection switch option
Trusted Platform Module 2.0 Gen10 Plus option

The key takeaways from this module are:

After the HPE ProLiant Gen10 Plus servers have been installed, they typically do
not require extensive maintenance.
Two possible maintenance activities are changing the system battery and keeping the
system firmware up to date.
The HPE ProLiant DL380 Gen10 Plus servers can be upgraded by adding several
optional components to the servers. The HPE ProLiant DL380 Gen10 Plus Server
Quickspecs provides the full list of available options.
===================================================================================
========================================

SOFTWARE MANAGEMENT USE MODULE

Supported Applications and Tools

The HPE ProLiant DL380 Gen10 Plus servers use a variety of software tools for
server management.
These updated software tools are covered in more details in the following courses:
Active Health System Viewer (HPE Employees course ID: 01093614 / HPE Partners
course ID: 01072755)
HPE iLO Amplifier Pack Foundation (course ID: 01126265)
Introduction to Server Management Tools and Applications (course ID: 01126539)
Gen10 UEFI ROM for HPE ProLiant Servers and HPE Synergy-Service and Support (course
ID: 01125322)
Gen10 Redfish API and RESTful Interface Tool Training(course ID: 01128376)
iLO 5 Family Technical Training(course ID: 01126065)
HPE Intelligent Provisioning Foundation (course ID: 01128484)
HPE InfoSight Overview (HPE Employees course ID: 0001130260 / HPE Partners course
ID 0001134734)
HPE InfoSight for Servers Foundation (HPE Employees course ID 0001130261 / HPE
Partners course ID 0001172849)

Agentless Management
All servers need to be monitored to detect if/when issues occur. Traditionally, the
installation of Management Agents in the Operating System (OS) was needed to track
events/alerts.
Since ProLiant Gen8 servers, servers had the option to be monitored using an
Agentless methodology. In an Agentless methodology, no OS Management Agents are
required; the server monitoring is performed from the iLO of the server.
With ProLiant Gen10 and newer servers, the Agentless monitoring is the default;
ProLiant Gen10 and newer servers do not have the option to install OS based
Management Agents. They can only be monitored using Agentless monitoring.

AHS Viewer
The Active Health System (AHS) is like a “flight recorder” for servers. It provides
continuous, proactive health monitoring and recording for thousands of system
parameters and diagnostic telemetry data, 24x7 on the server.
This collected information can be pulled from the iLO of Gen8 and newer servers and
bundled in the form of an AHS log file.
The AHS Viewer allows customer to upload/decrypt collected AHS log files to HPE.
Once available to HPE Technical Support Agents, the information contained in the
AHS log files can greatly accelerate the resolution of issues

iLO 5
The HPE Integrated Lights-Out (iLO) arms you with the tools to manage your servers
efficiently, resolve issues quickly, and keep your business running – from anywhere
in the world.
The iLO is the Management Processor used on many HPE server. It is an autonomous
management subsystem that resides in a host server to manage it through any server
state, including during an operating system failure and when the server is powered
Off.
The iLO 5 is the generation of iLO found in ProLiant Gen10 and Gen10 Plus servers.

iLO Amplifier Pack

The iLO Amplifier Pack is an advanced server inventory, firmware and driver update
solution that enables rapid discovery, detailed inventory reporting, firmware, and
driver updates by leveraging iLO advanced functionality.
The iLO Amplifier Pack performs rapid server discovery and inventory for thousands
of supported servers for the purpose of updating firmware and drivers at scale.
The iLO Amplifier Pack also gathers the AHS logs and forwards them to the HPE
InfoSight backend server.
Additionally, the iLO Amplifier Pack forwards heartbeat for all monitored servers
to HPE InfoSight.
The iLO Amplifier Pack is a critical element and needs to be installed and
configured at customers sites in order for HPE InfoSight to receive servers data.

Intelligent Provisioning
Intelligent Provisioning is an embedded solution in the HPE ProLiant DL380 Gen10
Plus server. It provides system configuration through an easy-to-use wizard as well
as direct access to tasks for deployment, maintenance and configuration, and
troubleshooting tools.
Key features include:
Available immediately when the server is first powered on and subsequently through
iLO 5.
Provides options for server deployment through Rapid Setup (RS) or recommended,
custom, or manual installation methods.
Supplies the required drivers for supported operating systems to simplify the
deployment.
Supports installation of Microsoft Windows Server 2019, VMware, and ClearOS
operating systems over a shared drive, a USB key, and the internet for ClearOS.
Provides access to setup and configuration of the server, or storage and storage
arrays.
Lets you upgrade the server firmware and drivers.
Lets you configure the server while the server is powered on with changes pending
on a convenient restart.
Provides access to diagnostic tools and logs.

iLO RESTful API and RESTful Interface Tool

Representational state transfer (REST) is a way to create, read, update, or delete
information on a server using simple HTTP method calls.
iLO includes the iLO RESTful API, which is Redfish API conformant. The iLO RESTful
API is a management interface that server management tools can use to perform
configuration, inventory, and monitoring tasks by sending basic HTTPS operations
(GET, PUT, POST, DELETE, and PATCH) to the iLO web server.
HPE has implemented Redfish API standard-an industry standard protocol providing a
RESTful interface for the management of servers, storage, networking, and converged
infrastructure.
Because the Redfish API is based upon HTTP standards, it has the benefits of HTTP
security, such as HTTPS and idle account credentials.
A single API interface integrates server management components and full compute
power. Use it with the iLO 5 of the ProLiant DL380 Gen10 Plus server to perform
remote server provisioning, configuration, inventory and monitoring to industry
standards through Redfish API conformance.
The RESTful API commands can be sent to a server using the HttpRequester interface
in the Firefox browser (as shown below).

HPE Smart Update Strategy

These are the main components in the HPE Smart Update Strategy.
Download SPP
Use SUM
Install and run iSUT

BIOS Enhancements
Several BIOS enhancements have been made to the ProLiant Gen10 Plus servers
releasing in April/May 2021, including on the ProLiant DL380 Gen10 Plus server.
Intelligent Diagnostics
The following enhancements have been added to help diagnose a "no boot" condition
before replacing hardware, and in doing so avoid unnecessary costs and delays to
repair a server.
The enhancements are visible from the iLO user interface, under the Information
page.
POST ASR (Automatic Server Recovery)
The POST ASR (Automatic Server Recovery) is intended to alleviate conditions where
there are intermittent hanging conditions, which are normally recovered from by
attempting to reboot.
This feature implements a user-defined timer (10 min default; 30, 20, 15, or 10 are
options) which, if POST is not completed, will reboot the server in an attempt to
complete POST on the subsequent boot attempt.
The POST ASR option is configurable from the RBSU user interface or using REST API
scripts.
Embedded IPXE Support
It is now possible for customers to enable an Embedded iPXE option to allow
customers who require iPXE for deployment, to leverage an open source integrated
solution.
The Embedded iPXE option is available directly from RBSU or using REST API
scripting.
NVME SED Drive Encryption
The DL380 Gen10 Plus server supports Direct Attached NVMe self-encrypting drives.
The server BIOS will manage the encryption keys and automatically unlock the NVMe
drive at boot time.
This feature provides SED protection on a boot volume.
The following modes are supported:
Passive (Disabled) mode: If the Device Encryption Options > Key Management option
is disabled in RBSU, user would have to manage their key management from their
Operating System.
If customers were to loose their key, they would NOT be able to recover access to
their drive.
Local Key mode: If the Device Encryption Options > Key Management option is enabled
in RBSU, the server BIOS would encrypt the NVMe boot disks, and decrypt them when
customers provide the specified encryption key. It is also possible to enable this
option via REST API scripts. There is still a risk of not being able to access the
boot disk if RBSU was inaccessible.
The enablement of the Trusted Platform Module (TPM) is required for the Local Key
mode to function properly.

Managing Security
The HPE ProLiant DL380 Gen10 Plus servers comes equipped with the Trusted Platform
Module (TPM) version 1.20.
HPE offers the Trusted Platform Module (TPM) version 2.0 option to increase the
software-level security.
Additionally, HPE ProLiant DL380 Gen10 Plus servers have iLO-level security that is
managed via the system maintenance switch.
Software-level security with TPM--------------------
Use these instructions to install and enable an HPE TPM 2.0 Gen10 Plus Kit in a
DL380 Gen10 Plus server. This option is not supported on Gen10 and earlier servers.
iLO-level security with system maintenance switch-------------
The iLO 5 security is managed using switches S1 on the system maintenance switch.
For the location of the system maintenance switch pack, refer to the System board
components diagram from the Component identification section of the HPE ProLiant
DL380 Gen10 Plus server User Guide available from the HPE Information Library for
servers, or from the system diagrams inside the server access panel.
System Maintenance Switch related notes
You can access the redundant ROM by setting S1, S5, and S6 to On.
When the system maintenance switch S6 is set to the On position, the system is
prepared to restore all configuration settings to their manufacturing defaults.
When the system maintenance switch S6 is set to the On position and Secure Boot is
enabled, some configurations cannot be restored. For more information, refer to the
HPE ProLiant DL380 Gen10 Plus Server User Guide available from the HPE Information
Library for servers.

Managing Firmware
There are multiple methods to update the firmware, the drivers, or the System ROM
on a ProLiant DL380 Gen10 Plus server.

SPP
The Service Pack for ProLiant (SPP) is a comprehensive systems software (drivers
and firmware) solution delivered as a single package with major server releases.
This solution uses Smart Update Manager (SUM) as the deployment tool and is tested
on all supported ProLiant servers including ProLiant Gen10 Plus servers.
SPP, along with SUM and Integrated Smart Update Tools (iSUT), provide Smart Update
system maintenance tools that systematically update ProLiant Gen10 Plus servers.
SPP can be used in an online mode on a Windows or Linux hosted operating system, or
in an offline mode where the server is booted to an operating system included on
the ISO file so that the server can be updated automatically with no user
interaction or updated in interactive mode.
SUM (Smart Update Manager)----------------------
Smart Update Manager (SUM) is a product used to install and update firmware,
drivers, and systems software on ProLiant servers. SUM provides a GUI and a
command-line scriptable interface for deployment of systems software for single or
one-to-many ProLiant servers and network-based targets, such as iLOs, OAs, and VC
Ethernet and Fibre Channel modules.
The key features of SUM include:
Discovery engine that finds installed versions of hardware, firmware, and software
on nodes
SUM deploys updates in the correct order and ensures that all dependencies are met
before deploying an update
Interdependency checking
Automatic and step-by-step localhost Guided Update process
Automatic and step-by-step localhost Guided Update process
Ability to create custom baselines and ISOs
Support for iLO Repository (Gen10 iLO 5 nodes only)
Simultaneous firmware and software deployment for multiple remote nodes
Local offline firmware deployments with SPP deliverables
Extensive logging in all modes
iSUT (Integrated Smart Update Tools)--------------------------
iSUT is the smart update solution for performing online firmware and driver
updates. SUT is used with the iLO 5 of the ProLiant DL380 Gen10 Plus server, and
with update solutions (management appliances such as iLO Amplifier Pack or HPE
OneView and Smart Update Manager (SUM), it can stage, install, and activate
firmware and driver updates.
iSUT solution must be installed on the operating system, where it updates results
through Rich Infrastructure Services (RIS) communication.

fwupdate
The fwupdate command can be run from the Embedded UEFI Shell to upgrade the system
ROM firmware (BIOS).
To use the fwupdate command to upgrade the firmware:
Access the system ROM flash binary component for your server from the HPE Support
Center.
Copy the binary file to a USB media or iLO virtual media.
Attach the media to the server.
Boot to the UEFI Embedded Shell.
To obtain the assigned file system volume for the USB key, enter: map –r.
Change to the file system that contains the system ROM flash binary component for
your server. Enter one of the fsx file systems available, such as fs0: or fs1:, and
press Enter.
Use the cd command to change from the current directory to the directory that
contains the binary file.
Flash the system ROM by entering: fwupdate –d BIOS -f filename
Where filename is the name of the system ROM flash binary file you downloaded.
Reboot the server. A reboot is required after the firmware update in order for the
updates to take effect and for hardware stability to be maintained.

FW update with UEFI

Use the UEFI System Utilities Firmware Updates option to update firmware components
in the system, including the system BIOS, NICs, and storage cards.
Procedure to use Firmware Updates:
Access the System ROM Flash Binary component for your server from the HPE Support
Center website. When searching for the component, always select Cross operating
system to locate the binary file.
Copy the binary file to a USB media or use iLO virtual media.
Attach the media to the server.
Launch the System Utilities, and select Embedded Applications > Firmware Update.
Select the device containing the flash file.
The Firmware Updates screen lists details about your selected device, including the
current firmware version in use.
Select Select Firmware File.
Select the flash file in the File Explorer list.
The firmware file is loaded and the Firmware Updates screen lists details of the
file in the Selected firmware file field.
Select Image Description, and then select a firmware image. A device can have
multiple firmware images.
Select Start firmware update and allow the process to complete.
Reboot the server. A reboot is required after the firmware update for the updates
to take effect and for hardware stability to be maintained.

Online flash
This component provides updated system firmware that can be installed directly on
supported operating systems.
Additionally, when used in conjunction with SUM, this Smart Component allows the
user to update firmware on remote servers from a central location.
This remote deployment capability eliminates the need for the user to be physically
present at the server to perform a firmware update.

Drivers
When deploying the Operating System to a server using Intelligent Provisioning, use
the Configure and Install feature to install the OS and latest supported drivers at
the same time.
If you do not use Intelligent Provisioning to install an OS, drivers for some of
the new hardware are required. These drivers, as well as other option drivers, ROM
images, and value-add software can be downloaded as part of the Service Pack for
ProLiant (SPP).
Update Drivers Recommendations:
If you are installing drivers from SPP, be sure that you are using the latest SPP
version that your server supports. To verify that your server is using the latest
supported version and for more information about the SPP, refer to the HPE website.
To locate individual drivers, firmware, or other system software components from
the HPE Support Center website, and then search for the product name/number.

The key takeaways from this module are:

The HPE ProLiant DL380 Gen10 Plus servers use a variety of software tools for
server management purposes, including:
Active Health System Viewer
HPE iLO Amplifier Pack
HPE Intelligent Provisioning
HPE InfoSight
iLO RESTful API/RESTful Interface Tool
SPP, SUM, and iSUT
Two main options are available to increase the security of the HPE ProLiant DL380
Gen10 Plus servers:
Increased software-level security with Trusted Platform Module (TPM) version 2.0
option
Increased iLO-level security with system maintenance switch
There are multiple methods to update the firmware, the drivers, or the System ROM
on a ProLiant DL380 Gen10 Plus server, such as: SPP, fwupdate, UEFI, online flash,
and Intelligent Provisioning.
===================================================================================
===============================

THEORY OF OPERATION MODULE

Technologies
The HPE ProLiant DL380 Gen10 Plus servers support reliable processors and memory
technologies that provide increased performance and scalability across server
products.

Intel Xeon Processors

The HPE ProLiant DL380 Gen10 Plus servers use the scalable Intel Xeon 3rd
generation processors (Intel Ice Lake). These processors offer increased speed,
multi-load handling, performance, security, supreme versatility, resiliency and
scalability.
The 3rd Gen Intel® Xeon® Scalable processors, a balanced architecture that delivers
built-in AI acceleration and advanced security capabilities, which allow you to
place your workloads securely where they perform best - from edge to cloud.
The 3rd Gen Intel® Xeon® Scalable processor benefits from decades of innovation for
the most common workload requirements, supported by close partnerships and deep
integrations with the world’s software leaders and solution providers. 3rd Gen
Intel® Xeon® Scalable processors are optimized for many workload types and
performance levels, all with the consistent, open, Intel architecture.

Memory DIMMs
The HPE ProLiant DL380 Gen10 Plus servers support the following DDR4 volatile
memory:
Server has 32 DIMM slots - providing a maximum of 8TB when all populated in initial
release of this server
Memory speed supported is up to 3200 MT/s
RDIMM and LRDIMM are supported
Size supported includes 8GB, 16GB, 32GB, 64GB, 128GB and 256GB

The key takeaways from this module are:

HPE ProLiant DL380 Gen10 Plus servers is powered by the Intel 3rd Generation Xeon
CPU
The CPU is built on the 10nm Architecture
The chipset is based on Intel C621A PCH (Lewisburg)
===================================================================================
====================================

TROUBLESHOOT RESOLVE MODULE

Diagnostic Indicators
Each of ProLiant DL380 Gen10 Plus servers has LED indicators that can be used to
determine the status of the server and to diagnose problems with the server.

Front Panel LEDs

Refer to the image and list below to identify the different LEDs visible on the
front panel of a ProLiant DL380 Gen10 Plus server.

LED #
Description
Status
1
Power On/Standby button
Solid green = System on
Flashing green = Performing power on sequence
Solid amber = System in standby
Off = No power present
2
Health LED
Solid green = Normal
Flashing green = iLO is rebooting
Flashing amber = System degraded
Flashing red = System critical
3
NIC status LED
Solid green = Link to network
Flashing green = Network activy
Off = No network activity
4
UID button/LED
Solid blue = Activated
Flashing blue:
1 Hz = Remote management or firmware upgrade in progress
4 Hz = iLO manual reboot sequence initiated
8 Hz = iLO manual reboot sequence in progress
Off = Deactivated

A power fault is indicated when all of the front panel status LEDs are flashing
simultaneously.
To identify the source of the failure, the LEDs will flash at different intervals.
The following list details the power fault codes, and the subsystems that are
affected, based on the amount of flashes seen in each interval:
1 flash = System board
2 flashes = Processor
3 flashes = Memory
4 flashes = Riser board PCIe slots
5 flashes = FlexibleLOM
6 flashes = Storage controllers
7 flashes = System board PCIe slots
8 flashes = Power backplane or storage backplane
9 flashes = Power supply

Rear Panel LEDs

Refer to the image and list below to identify the different LEDs visible on the
front panel of a ProLiant DL380 Gen10 Plus server.
LED #
Description
Status
1
Link LED
Solid green = Link exists
Off = No link exists
2
Status LED
Solid green = Activity exists
Flashing green = Activity exists
Off = No activity exists
3
UUID LED
Solid blue = Identification is activated
Flashing blue = System is being managed remotely
Off = Identification is deactivated
4-5
Power Supply
Solid green = Normal
Off = One or more of the following conditions exists:
AC power unavailable
Power supply failed
Power supply in standby mode
Power supply exceeded current limit
Other LEDs
In the ProLiant DL380 Gen10 Plus server, other LEDs are also visible for several
other components. Some of these components LEDs are described in the panels below.
Disk Drives LEDs
The SFF SAS/SATA drives used with the HPE ProLiant DL380 Gen10 Plus servers have
the status LEDs shown below with a table of the possible LED states.
Power supply LED
The Flex Slot hot-plug power supplies used with the HPE ProLiant DL380 Gen10 Plus
servers have one status LED shown below with the following possible LED states:
Off = System is off or power supply has failed
Solid Green = Power supply is normal

Supported Tools
Troubleshooting Guides------------
The following three guides are specifically designed to help you diagnose problems
withHPE ProLiant Gen10 Plus servers:
Troubleshooting Guide for HPE ProLiant Gen10 ServersTroubleshooting Guide for HPE
ProLiant Gen10 Servers — Provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, issues
resolution, and software maintenance on ProLiant Gen10 servers.
Error Message Guide for HPE ProLiant Gen10 Plus Servers — Provides a list of error
messages and information to assist with interpreting and resolving error messages
on ProLiant Gen10 servers.
Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10
Plus Servers — Provides a list of messages and information from the Active Health
Log and Integrated Management Log to assist with interpreting and resolving error
messages on ProLiant Gen10 Plus servers.
Active Health System (AHS)----------------------------
The Active Health System (AHS) is part of the iLO 5 embedded management system that
monitors and records changes in the ProLiant DL380 Gen10 Plus server hardware and
system configuration.
The AHS provides:
Continuous health monitoring of over 1600 system parameters
Logging of all configuration changes
Consolidated health and service alerts with precise time stamps
Agentless monitoring that does not affect application performance
An AHS Log can be created to capture all the collected information from the AHS.
The AHS Log can be collected from a server in less than a minute from the following
sources:
iLO user interfaces: GUI, RESTful API, curl
UEFI interfaces: UEFI shell, F9 prompt
Intelligent Provisioning user interface
Windows and Linux command line interfaces
The Active Health System Log includes the following information:
iLO 5: Kernel, Sensors, UNCI, GEKO, VSP, Events, SNMP stats, NIC stats
Smart Array: HW registers, FW settings, Logical Drive config, Physical Drive data,
Enclosure information, Performance Stats
Power Supplies: Input/Output Readings, Registers, FRU, Events
Agentless Management Service: OS version, OS Crash, OS Events, OS Memory usage, OS
Processor usage, OS NIC, OS Drivers, OS Services, OS Software
Onboard Administrator: Power Supply data, Fan data, Enclosure Info, Cooling, Uptime
Misc: MEMID, CPLD, GPI/GPO, I2C Errors, PECI, SPD, MRC, Temp, FAN PWM, CHIF stats,
SMIF stats, SMBIOS, VASCOM, NVRAM, EV’s, Power Manager, PCI Config, CMOS, DVI, BMC,
eRS, OCSD, UID Commands, Engineering logs, IML logs, Port 84, Embedded Media,
HPSUM, Location Discovery Services
Active Health System Log – What is NOT included
The Active Health System Log does NOT include the following information:
Personally Identifiable Information
Customer/Client Names
Credit Card Numbers
Customer/Client Addresses
Social Security Numbers
Network Security Information
User Accounts
User Passwords
Groups
Security Policies
Active Health System Viewer---------------------
Active Health System (AHS) Viewer is an online tool that provides the ability to
read AHS logs to HPE service personnel, HPE Partners, and customers. AHS Viewer has
these features:
Supports HPE Employee and Passport logins
Validates server entitlement
Provides ability to:
Read server configuration information
View Driver/Firmware inventory
Review Event Logs
Respond to Fault Detection Analytics alerts
Open new support cases and update existing support cases
Includes Fault Detection Analytics
Provides a consistent and repeatable set of field diagnostics
Includes a programmatic logic engine
Reads AHS telemetry
Identifies fault conditions
Detailed instructions to resolve issues
Hover on the image below to display how to upload/view AHS log files from AHS
Viewer
InfoSight---------------------------------------------
As of October 2020, InfoSight provides the ability to manually upload and read AHS
logs to HPE service personnel, HPE Partners, and customers.
This is performed from the InfoSight Analyze Logs page.
iLO Restful/Redfish------------------------------------
The HPE iLO 5 management system includes the iLO RESTful API. The iLO RESTful API
is a management interface that server management tools can use to perform
configuration, inventory, monitoring, and troubleshooting of the ProLiant server
via iLO. The iLO RESTful API uses basic HTTPS operations (GET, PUT, POST, DELETE,
and PATCH) to submit or return JSON-formatted data with iLO web server.
HPE iLO 5 now conforms with the Redfish 1.8 standard while remaining backward
compatible with the existing iLO RESTful API.
HPE iLO 5 supports the iLO RESTful API with the ProLiant Gen10 Plus servers.
The RESTful API commands can be sent to a server using the POSTMAN interface in the
IE or Chrome browsers or the HttpRequester interface in the Firefox browser, as
shown below.
Insight Remote Support 7------------------------------------------
Insight Remote Support 7 (Insight RS7) is a remote support solution that supports
HPE servers, storage, and networking devices, providing customers with the
following features and benefits:
Automatically discovers and checks devices on the customer's network to be
monitored ahead of the installation
Is installed on the customer's Windows Hosting Device or VMware, Citrix or Hyper-V
virtual guest and easily is configured to monitor the customer's environment
Scalable to support up to 3,500 devices
Provides 24x7 real-time hardware event monitoring and secure Internet event
submission help the customer identify and prevent potentially critical problems for
their environment
Provides automatic service request submission saves time monitoring and reporting
issues
Includes intelligent analysis of issues provides faster restoration of the
customer's monitored devices to operational status
Collects configuration information from the customer's devices to help HPE resolve
problems more quickly and accurately. Note, no business information is collected
and the data is managed according to the HPE Data Privacy policy
Checks every device's warranty and contract to make sure it has a valid HPE
warranty or contract. If a device has no HPE warranty or contract, the monitoring
health indicator in the Insight RS Console will be red. If this is red, then no
service events will be analyzed or sent to HPE.
InfoSight--------------------------------------------------------
InfoSight is a great tool to troubleshoot servers experiencing problems, providing
customers with the following features and benefits:
Is an HPE Online portal readily available and free to access using an HPE Passport
for customers/HPE Partners. HPE EMployees can login using their HPE credentials.
Scalable to support up to thousands of servers, as well as Nimble, 3PAR, Primera,
and Simplivity storage devices.
Provides 24x7 real-time hardware event monitoring and secure Internet event
submission help the customer identify and prevent potentially critical problems for
their environment
Provides automatic service request submission saves time monitoring and reporting
issues
Includes intelligent analysis of issues provides faster restoration of the
customer's monitored devices to operational status
Includes Artificial Intelligence to help simplify operations and improve
performance at customer datacenter sites, as well as detect issues that might not
have been identified by traditional event monitoring systems.
Collects configuration information from the customer's devices to help HPE resolve
problems more quickly and accurately. Note, no business information is collected
and the data is managed according to the HPE Data Privacy policy
Checks every device's warranty and contract to make sure it has a valid HPE
warranty or contract, and alert customers before a server is no longer supported.

Log Files
The system log files are a key tool when troubleshooting an HPE ProLiant DL380
Gen10 Plus server. Collect the logs and review them to determine when the problem
occurred and what might be the component that is causing the problem.
Active Health System logs-------------------------
The Active Health System (AHS) provides continuous health monitoring of over 1600
system parameters. This information can be gathered in an AHS log file.
An AHS log file can be collected from a server in less than a minute.
Refer to the following table for collecting and saving the AHS log files.
Generate AHS logs from:
iLO
Web user inteface
RESTful API
Curl
Remote Support
AHS Viewer user interface
System ROM
F9 prompt
UEFI Shell
Intelligent Provisioning Maintenance screen
Windows and Linux command line interfaces
Save AHS logs to:
Local hosts
USB keys
Network shares
Examine AHS logs from:
Active Health System Viewer
HPE InfoSight
AHS log files data available from HPE InfoSight---------------------------
HPE InfoSight collects the AHS log files of all managed servers on a daily basis.
The information collected is used to display most of the information seen from the
HPE InfoSight portal servers related pages.
Additionally, InfoSight users have the ability to manually upload AHS log files of
servers (including servers not being managed) from the InfoSight > Analyze logs
page (shown below).
Integrated Management Logs--------------------------------------
The iLO management system records hundreds of events and stores them in an easy-to-
view form in the Integrated Management Log (IML). Each event in the IML is
timestamped with one-minute granularity.
You can view the recorded events in the IML in several ways, including the
following:
From within the iLO web interface
From within the UEFI System Utilities
From within the Embedded UEFI shell
From within operating system-specific IML viewers:
For Windows: IML Viewer
For Linux: IML Viewer Application
From within HPE InfoSight
InfoSight Wellness Alerts------------------------------------------
HPE InfoSight collects heartbeats of servers every 10 minutes and the AHS log files
every 24 hours. Based on this information, the InfoSight Artificial Intelligence
(AI) is able to detect and even anticipate additional problems that could have been
otherwise not been identified.
These additional insights are called "Wellness Alerts" and are visible from the
InfoSight Wellness Dashboard.
OS First Logs------------------------------------------------
Traditionally when servers experience a fault, the alerts are reported to the
Firmware (BIOS) of the server and recorded in the IML. This is refered to as
Firmware First.
However, this presents a challenge for some customers who monitor different types
of servers using Operating System (OS) monitoring driven tools, especially in Cloud
computing business.
As result, for selected servers, HPE now offers the ability to modify the default
monitoring from Firmware to the OS. This is refered to as OS First.
Firmware First Mode--------------------------------
ProLiant servers have been operating in a FW first mode since the release of the
Gen8 servers, and therefore you should already be familiar with this process.
In FW First mode all errors (correctable, recoverable and uncorrectable) are
configured to signal the system firmware (BIOS) before the OS.
Choosing the FW First mode has the following implications:
The FW First policy allows for the BIOS to enforce an HPE specific reaction to an
error and guarantees data is logged to the IML or AHS.
It also allows the BIOS to hide errors from the OS until the BIOS determines it is
necessary to inform the OS to take action.
For instance, the "correctable" errors are NOT visible from the OS; they are hidden
from the OS at all times. Whereas the "recoverable and uncorrectable errors" are
visible from the IML first and then from the OS.
OS First--------------------------------------------------
In OS First mode all "correctable" and "recoverable" errors are directly signaled
to the OS instead of the system firmware (BIOS). In this mode, the OS will be able
to decide when and how to log the error event.
Choosing the OS First mode has the following implications:
In OS First mode, "correctable" and "recoverable" errors are now only visible in
the OS; those type of errors are not visible from the IML.
At least in the initial release of this feature, in OS First mode, "uncorrectable"
error handling is still controlled by the system firmware (BIOS) and therefore
visible from the IML; hence there is no difference between the FW First and OS
First when handling this type of error.

The key takeaways from this module are:

Each of ProLiant DL380 Gen10 Plus servers has front and rear LED indicators that
can be used to determine the status of the server and to diagnose problems with the
server.
Several tools are available to help troubleshoot issues encountered on HPE ProLiant
DL380 Gen10 Plus servers, including 3 Troubleshooting Guides, the AHS (Active
Health System), iLO Restful/Redfish APIs, HPE Insight Remote Support, and HPE
InfoSight.
Many logs can be examined such as the AHS log files, the IML (Integrated Management
Logs), the InfoSight Wellness Alerts, and the OS (Operating System) log files.
===================================================================================
=================================

REPAIR MODULE

Safety considerations------------------------------------
Before performing service procedures, review the typical safety information in the
panels below.
Prevent electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when
setting up the system or handling parts. A discharge of static electricity from a
finger or other conductor may damage system boards or other static-sensitive
devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-
free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Use one or more of the following methods when handling or installing electrostatic-
sensitive parts:
Use a wrist strap connected by a ground cord to a grounded workstation or computer
chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent
resistance in the ground cords. To provide proper ground, wear the strap snug
against the skin.
Use heel straps, toe straps, or boot straps at standing workstations. Wear the
straps on both feet when standing on conductive floors or dissipating floor mats.
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.

Prepare the server for hardware replacement

Before powering down the server for any upgrade or maintenance procedures, perform
a backup of critical server data and programs.
To access some components and perform certain service procedures, you must perform
one or more of the following procedures:
Power down the server.
If you must remove a server from a rack or a non-hot-plug component from a server,
power down the server.
Extend the server from the rack.
If you are performing service procedures in a Hewlett Packard Enterprise, Compaq
branded, Telco, or third-party rack cabinet, you can use the locking feature of the
rack rails to support the server and gain access to internal components.
For more information about Telco rack solutions, refer to the RackSolutions.com
website.
Remove the server from the rack.
If the rack environment, cabling configuration, or the server location in the rack
creates awkward conditions, remove the server from the rack.
Remove the access panel.
To access any internal components, the server's access panel must be removed before
performing a repair.

Required Tools
T-30 Torx screwdriverThe service procedures for the HPE ProLiant DL380 Gen10 Plus
may require the following items for some procedures:
T-10 / T-15 / T-20 / T-30 Torx screwdriver
Alcohol swap
Thermal grease
An electrostatic wrist strap that can be connected by a ground cord to a grounded
component such as a server chassis or a rack

Locating Service Procedures

Detailed component removal and replacement procedures are available in the
Maintenance and Service Guide for the HPE ProLiant DL380 Gen10 Plus server.
The HPE ProLiant DL380 Gen10 Plus Server Maintenance and Service Guide can be found
at the HPE Information Library.

Serviceable Components
The serviceable components for the HPE ProLiant DL380 Gen10 Plus are shown in the
panels below.
This list is complete as of the first release of the product. For the latest list
of serviceable components, see the HPE ProLiant DL380 Gen10 Plus Server- QuickSpecs
available at the HPE Marketing Document Library and the HPE ProLiant DL380 Gen10
Plus Maintenance and Service Guide available at the HPE Library for servers.
Mechanical components
System components
Server options

Verify Functionality
After performing a repair procedure, you should verify the functionality of the
server to make sure it is working correctly before you tell the customer that the
repair is complete.
What do you usually do to verify the functionality of a server after a repair?

Verifying server fuctionality after a repair

The following are some typical tasks used to verify the functionality of an HPE
ProLiant DL380 Gen10 Plus server after repairing the system.
Check the front panel LEDs and rear panel LEDs for healthy states. The LED states
are covered in the Diagnostic indicators topic in the Troubleshoot and Resolve
module.
Make sure the LEDs on the disks are in the healthy state.
Make sure any LEDs on the expansion cards are in the healthy state.
Check the monitor during the system boot to confirm that there are no error
messages displayed.
Make sure the operating system boots and does not report any errors.
Check the error log and event log in the operating system for any error reports.

The key takeaways from this module are:

Before performing service procedures, there are safety considerations that should
be followed.
To access most components and perform certain service procedures, different steps
must be taken to prepare the server to be serviced.
The service procedures for the HPE ProLiant DL380 Gen10 Plus may require some
specific tools, including T-10 / T-15 / T-20 / T-30 Torx screwdrivers.
Detailed component removal and replacement procedures are available in the HPE
ProLiant DL380 Gen10 Plus server Maintenance and Service Guide.
Serviceable components are replaced by using spare parts. For the latest list of
serviceable components, refer to the HPE ProLiant DL380 Gen10 Plus Server
QuickSpecs and the HPE ProLiant DL380 Gen10 Plus Server Maintenance and Service
Guide.
Some steps should be performed to confirm functionality after a part is replaced.
For the list of procedures to verify functionality of the server components, refer
to the HPE ProLiant DL380 Gen10 Plus Server Maintenance and Service Guide.

Specific to HPE ProLiant DL380 Gen10 Plus server

The following documents provide spefcific information relating to the HPE ProLiant
DL380 Gen10 Plus servers:
HPE ProLiant DL380 Gen10 Plus Server User Guide, P/N 30-5179FE22-001
HPE ProLiant DL380 Gen10 Plus Server Maintenance and Service Guide, P/N 30-
623EBD1D-001
HPE ProLiant DL380 Gen10 Plus Server QuickSpecs, available from: HPE Marketing
Document Library
Intel VROC for HPE ProLiant Gen10 Plus, available from: HPE Marketing Document
Library

Generic for all ProLiant Gen10 Plus servers

The HPE ProLiant Gen10 Plus Troubleshooting Guides are a set of three volumes that
can help you diagnose problems with these servers.
Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus Servers P/N 882108-006
— Provides procedures for resolving common problems and comprehensive courses of
action for fault isolation and identification, issue resolution, and software
maintenance on ProLiant Gen10 Plus servers.
Error Message Guide for HPE ProLiant Gen10 Plus Servers and HPE Synergy P/N P26425-
001 — Provides a list of error messages and information to assist with interpreting
and resolving error messages on ProLiant Gen10 servers.
Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10
and Gen10 Plus servers and HPE Synergy P/N P05789-006 — Provides a list of messages
and information from the Active Health Log and the Integrated Management Log to
assist with interpreting and resolving error messages on ProLiant Gen10 Plus
servers.
For more information about the security features available in the HPE ProLiant
Gen10 an newer servers, see the HPE Gen10 Security Reference Guide, P/N 882428-005.
For more information about the storage controllers supported by the HPE ProLiant
DL380 Gen10 Plus servers, see the HPE Smart Array SR Gen10 User Guide, P/N 879006-
006.