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Quality Procedures Overview

The document outlines various quality procedures including document control, management responsibilities, customer complaints, and corrective actions. It details processes for design and development, purchasing, manufacturing, and monitoring of quality, along with associated forms for documentation. The aim is to ensure systematic quality management and continual improvement across all operations.

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RizwanAli
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242 views6 pages

Quality Procedures Overview

The document outlines various quality procedures including document control, management responsibilities, customer complaints, and corrective actions. It details processes for design and development, purchasing, manufacturing, and monitoring of quality, along with associated forms for documentation. The aim is to ensure systematic quality management and continual improvement across all operations.

Uploaded by

RizwanAli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Quality Procedures

Table of Contents

Document Control Procedure

 Document Distribution
 Document Revision
 Procedure and Work Instruction Format
 Temporary Changes

Forms

 Request For Document Change (RDC)


 Document Change Control

Quality Records Procedure

 Identification of Quality Records


 Record Generation
 Record Maintenance

Form

 Quality Records

Management Responsibility Procedure

 Planning
 Management Representative
 Responsibilities and Authorities
 Management Review

Job Descriptions Procedure

 Preparation
 Format and Content

Forms

 Job Description Format

Competence, Awareness and Training

 New employee selection


 New Employee Orientation
Quotation Process Procedure

 Standard Products
 Custom or modified products and services

Sales Orders Procedure

 Sales Representatives
 Customer Service
 Credit Department
 Internet Orders
 Changes to orders.

Customer Complaints Procedure

 General
 Receiving a Contact/ customer Complaint
 Trouble Shooting/Problem Diagnosis
 Repairs and/or Replacements
 Trend Analysis

Forms

 Customer Service Log


 Customer Service Contact Form

Returned Goods Authorization Procedure

 Origination
 Receiving Goods and Processing

Forms

 Returned Goods Authorization

Warranty and Service Policies Procedure

 Warranty Coverage
 Service Programs
 Parts Pricing

Forms

 Limited Warranty

Design and Development Procedure

 New Product Initiation


 Design and Development Inputs
 Design Planning
 Product Development
 Design and Development Output
 Design Review and Verification
 Design Validation

Forms

 Design Completion Checklist For Electromechanical Devices


 Design Completion Checklist For Non-Electromechanical Devices
 Request For Engineering Action (REA)

Design Change Procedure

 Request for Design and/or Process Changes


 Engineering Change Notice

Forms

 Engineering Change Notice (ECN)

Pre-Production Quality and Planning

 Design Completion
 Design Transfer and Documentation
 Production Plan

Forms

 Product Design Release Form

Supplier Evaluation Procedure

 Vendor classification
 Vendor evaluation
 Vendor Files

Forms

 New Vendor Notification


 Vendor Survey Form

Purchasing Procedure

 Order Determination and Requisition


 Order Placement
 Record keeping and Matching

Forms
 Purchase Requisition
 Purchase Order
 Purchase Order Log
 Purchase Order Follow-Up

Receiving and Inspection

 Receiving
 Inspection
 Stocking
 Rejection, Discrepancies and Disposition

Forms

 Receiving Log
 Receiving And Inspection Report

Scheduling Procedure

 Production Planning
 Work Order Packets

Manufacturing Procedure

 Kitting Work Orders


 Production
 Final Inspection.
 Packaging and Labeling
 Final Release

Part Number Assignment Procedure

 Number Designation
 Part Number Assignment/Record Keeping
 Classification System

Serial Number Designation Procedure

 Serial Numbering

Product Labeling Procedure

 Label Control
 Identification Labels
 Safety Hazard Labels

Customer Property Procedure

 Receipt, Inspection and Stocking of Customer Supplied Items


 Unsuitable or Missing Items
 Customer Supplied Tooling and Fixtures
 Intellectual Property

Forms

 Material Return Notice

Control of Monitoring and Measuring Devices Procedure

 General requirements
 Storage, Handling and Maintenance
 Calibration System
 Inspection of Special Tooling
 Out-of-tolerance Conditions
 Control of Subcontractor Calibration
 Test Software

Forms

 Calibration Record

Customer Satisfaction Procedure

 General
 Post-Sale Follow-Up
 Customer Survey
 Post-Service Follow-Up

Forms

 Post Sale Satisfaction Report


 Customer Satisfaction Survey
 Customer Satisfaction Report

Internal Quality Audits Procedure

 Audit Guide
 Audit Process
 Corrective Action
 Audit Records

Forms

 Quality Assurance Audit Checklist

Monitoring and Measurement of Processes Procedure

 Effectiveness Criteria
 Reporting
 Improvement
 Review

Control of Nonconforming Product Procedure

 Identification and Segregation


 Nonconformance Report
 Returned Goods
 Disposition
 Corrective Action

Forms

 Nonconformance Report

Data Analysis and Continual Improvement Procedure

 Data collection
 Data analysis
 Continual Improvement

Corrective Action

 Initiating a Corrective Action


 Investigating the Cause
 Taking Corrective Action
 Preventing Recurrence
 Verification and Closure

Forms

 Corrective Action Request

Preventive Action Procedure

 Product Design
 Process Design
 Preventive Actions from Data Analysis

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