23xx Plus Forms Printer

User’s Guide
Second Edition (October 1995)
The following paragraph does not apply to the United Kingdom or any country where such
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© Copyright Lexmark International, Inc. 1993, 1995.

All rights reserved.

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Contents

Section 1 - Getting Started . . . . . . . . . . . . . . . . . . . . 1

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing the Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printing the Demonstration Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting Up Your Application Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
IBM Emulation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Epson Emulation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
What to do Next. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Section 2 - About Your Printer . . . . . . . . . . . . . . . 15

Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Description of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Front View of Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rear View of Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Section 3 - Using the Operator Panel . . . . . . . . . . 29

Setting the Printer Online or Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Stopping the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Advancing the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Tear-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents iii
 Auto Tear-Off Set to On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
One Second Tear-Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Manual Tear-Off (Auto Tear-Off Set to Off) . . . . . . . . . . . . . . . . . . 32
Using the Park/Load Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Parking Continuous Forms and Loading Cut Forms . . . . . . . . . . . . . 33
Unparking/Loading Continuous Forms . . . . . . . . . . . . . . . . . . . . . . . 34
Selecting or Locking a Font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Selecting or Locking a Pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Disabling/Enabling the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Selecting Tractor Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Section 4 - Changing Tractor Positions . . . . . . . . 37

Removing the Push Tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing the Pull Tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing the Pull Tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing the Push Tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Section 5 - Paper Loading . . . . . . . . . . . . . . . . . . . 45

Loading Cut Forms or Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Loading Cut Forms or Envelopes into the Manual Feed Door . . . . . 46
Loading Cut Forms or Envelopes With Continuous Forms . . . . . . . 49
Loading Continuous Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Loading Continuous Forms on the Push Tractor. . . . . . . . . . . . . . . . 53
Front Loading Continuous Forms Using the Pull Tractor. . . . . . . . . 57
Bottom Loading Continuous Forms Using the Pull Tractor . . . . . . . 62
Aligning the Left Margin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting the Forms Thickness Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Top-Of-Form (TOF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting TOF in a Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting TOF for Continuous Form Paper in Push Mode . . . . . . . . . . 72
Setting TOF for Continuous Form Paper in Pull Mode. . . . . . . . . . . 73
Setting TOF for Cut Forms and Envelopes . . . . . . . . . . . . . . . . . . . . 74
Auto Tear-Off (Set to On From Setup Menu) . . . . . . . . . . . . . . . . . . 75
Auto Tear-Off (Set to Off From Setup Menu). . . . . . . . . . . . . . . . . . 76
Auto Tear-Off (Set to One Second). . . . . . . . . . . . . . . . . . . . . . . . . . 76
iv Contents
Section 6 - Using Setup Mode . . . . . . . . . . . . . . . . 77
How to Use Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Example of Changing a Language Setting . . . . . . . . . . . . . . . . . . . . 78
Example of Adjusting Bidirectional (Bi-Di) Alignment . . . . . . . . . . 80
Using the Forms Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting Up a Default Macro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using the Macro Copy Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Setting Variable Form Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Setup Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setup Selection Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Section 7 - Printer Options. . . . . . . . . . . . . . . . . . 121

Using the Auto Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Installing the Auto Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Changing the Auto Sheet Feeder Setting. . . . . . . . . . . . . . . . . . . . . 126
Loading Paper in the Auto Sheet Feeder . . . . . . . . . . . . . . . . . . . . . 128
Auto Sheet Feeder Printable Area (Automatic Mode) . . . . . . . . . . 134
Auto Sheet Feeder Printable Area (Manual Feed). . . . . . . . . . . . . . 135
Using the Tractor 2 Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Installing the Tractor 2 Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Parking Continuous Forms and Changing Tractor Feeders. . . . . . . 141
Loading Paper in the Tractor 2 Feeder . . . . . . . . . . . . . . . . . . . . . . 142
Removing the Tractor 2 Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Tractor 2 Printable Area (Manual Feed) . . . . . . . . . . . . . . . . . . . . . 149
Installing the Serial Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Installing the 32 Kbyte Buffer Module . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Installing the Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Running the Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Section 8 - Supplies . . . . . . . . . . . . . . . . . . . . . . . . 157

Contents v
 Section 9 - Troubleshooting and Maintenance. . 163
Checklist for Typical Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Testing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Checking the Status of Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Problem Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Removing the Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Appendix A - Notices . . . . . . . . . . . . . . . . . . . . . . 191

Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Appendix B - Statement of Limited Warranty . 201

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

vi Contents
Getting Started

Section 1
To set up your new printer, refer to the step-by-step instructions
that follow.

Unpacking
1 Remove the printer from the carton.

Getting Started
2 Make sure you received the following items:

Reference Card

User’s
Guide

Ribbon Cartridge Printer

Registration
Card
Power Cord

Section 1: Getting Started 1

 3 You will also need a printer cable (sold separately). See
“Printer Options” on page 121 for parallel or serial interface
cable part numbers available for your printer.
Note: You must have the serial interface option installed to
use a serial cable with your printer. See “Installing
the Serial Adapter” on page 150 for more informa-
tion.
4 Remove the packing tape on the top cover.
5 Pull up the left and right latches on the top cover and
remove the top cover from the printer.

Left Latch

Right Latch
Getting Started

Top Cover

2 Section 1: Getting Started

 6 Remove the two inserts from the printer. Also remove the
red colored packing tape that holds the carrier in place
within the machine. The tape is visible from the rear of the
printer.

Rear View of Printer

Getting Started
7 Place the printer on a level surface with at least 50 mm
(2 in.) of air space on all sides.
8 Make sure the printer power switch is Off. Facing the
printer, the power switch is on the right side, at the rear of
the printer.
Note: Do not connect your printer to a power source or to your
computer until you are instructed to do so.

Section 1: Getting Started 3

 Installing the Ribbon Cartridge
1 Make sure the printer is Off.
2 Remove the top cover.
3 Set the forms thickness lever to position 7.

Forms Thickness Lever

Getting Started

4 Section 1: Getting Started

 4 Install the ribbon cartridge.
a Fit the end of the ribbon cartridge in front of the
printhead.
b Position the hole on the bottom of the cartridge over
the pin in the printer.
If the pin in the printer does not fit into the hole, turn the
ribbon advance knob clockwise until the pin fits into place.
The hole on the bottom of the print
cartridge is directly under the ribbon
advance knob.
Ribbon

Pin

Getting Started
Rear View of Printer

Printhead

Section 1: Getting Started 5

 5 Press down on the ribbon cartridge until it snaps into
place on both sides.

Rear View of Printer

Getting Started

The ribbon density control knob has been preset to 1 (the

knob is located on the ribbon cartridge).
When print becomes light, turn the knob from 1 to 2 to
increase darkness of print.

Latches

Ribbon Density Control Knob

Ribbon Advance Knob

6 Section 1: Getting Started

6 Put the top cover back on the printer.
7 Set the forms thickness lever to the appropriate setting
(position 1 or 2 for one-part paper). If you are using other
paper, see “Setting the Forms Thickness Lever” on page 68
for the correct setting.

Getting Started

Section 1: Getting Started 7

 Connecting the Power Cord
1 Make sure the printer is Off.
2 Connect the smaller end of the power cord to the printer.
Getting Started

Power Switch

3 Connect the other end of the power cord to a properly

grounded electrical outlet.

Printing the Demonstration Sample

The following steps explain how to load a single sheet of paper so
you can print the demonstration sample. If you want to load
continuous forms, see “Loading Continuous Forms” on page 52.

8 Section 1: Getting Started

1 Set the forms thickness lever to 1.

2 Turn the printer On.

3 Open the manual feed door.

Getting Started
4 Pull up the paper support.
5 Move the paper select lever up to the cut forms posi-
tion.
Paper Support

Power Switch

Manual Feed Door

Paper Select Lever

Section 1: Getting Started 9

 6 Insert a single sheet of paper into the front of the printer
using the paper guides to align the paper. The paper auto-
matically loads to the first print line.

Left Paper Guide

Right Paper Guide

7 Press and release Alt + Macro.

Getting Started

The printer stops printing after the one-page demonstration print

sample is ejected.

10 Section 1: Getting Started

Connecting the Parallel Cable
1 Turn the printer Off.
2 Turn off the power on your computer.
3 Connect the parallel cable. This cable is not supplied with
your printer. Use an IEEE-1284 compatible parallel cable
such as Lexmark part numbers 1329605 (10 ft. cord) and
1427498 (20 ft. cord).

Getting Started
Note: You do not need to attach a grounding wire to the
computer.

Section 1: Getting Started 11

 4 Fasten the clip wires to the parallel cable. You will hear a
click.

5 Connect the other end of the parallel cable to your com-

puter.
Getting Started

Setting Up Your Application Software

Now that you have set up your printer, make sure that it works
with the application software (program) you want to use. Most
programs let you specify the type of printer you are using so that
the program can take full advantage of the printer’s features.
Follow the instructions that came with your application software
to see what printer drivers are available with that specific
program.

IBM Emulation Mode

If your printer is configured for IBM Mode (the factory default),
select a printer from the printer selection menu of your application
software, in the following preferred order.

12 Section 1: Getting Started

For 2380 Plus/2381 Plus users:
1 2380/2381 IBM Personal Printer Series II
2 2380 Plus/2381 Plus
3 4201/4202 IBM Proprinter III
4 4201/4202 IBM Proprinter II
5 IBM ExecJet Printer Model 4072
For 2390 Plus/2391 Plus users:
1 2390/2391 IBM Personal Printer Series II
2 2390 Plus/2391 Plus
3 4212 IBM Proprinter 24P
4 2390 IBM PS/1 Printer
5 4207/4208 Proprinter X24/XL24

Getting Started
6 IBM ExecJet Printer Model 4072
7 2205 IBM PS/1 Printer
The printer driver you select in your software application must
match the emulation mode you select for your printer. Printer
drivers other than the 238X/239X family will support most, but not
all, of the printer’s capabilities.
If your software does not allow you to select one of the printers in
this list, you may need to customize your printer for Epson
emulation mode. For help, see Table 7 on page 100 (238X printers)
or Table 14 on page 109 (239X printers) to configure your printer in
Epson mode.

Section 1: Getting Started 13

 Epson Emulation Mode
If your printer is configured for Epson mode, select a printer from
the printer selection menu of your application software, in the
following preferred order:
For 2380 Plus/2381 Plus users:
• Epson FX850/Epson FX1050
For 2390 Plus/2391 Plus users:
• Epson LQ850/LQ1050

What to do Next
You have completed printer setup. To learn more about your
printer, continue with “About Your Printer” on page 15.
Getting Started

14 Section 1: Getting Started

About Your
Printer
Section 2
Lexmark’s dot matrix Forms Printers come in 9 and 24-wire
narrow-carriage (2380 Plus and 2390 Plus) and 9 and 24-wire
wide-carriage (2381 Plus and 2391 Plus) models. Because we
discuss four different models, your printer may look different from
the one illustrated in this book.
This section describes printer features such as Park/Load, which

About Your Printer

lets you feed cut-sheet forms and envelopes without removing the
continuous forms.

Features and Functions

Features
and 2380 Plus/2390 Plus 2381 Plus/2391 Plus
Functions Models Models

Carriage 297 mm (11.7 in.) 419 mm (16.5 in.)

width
Cut forms

Continuous 254 mm (10.0 in.) 406 mm (16.0 in.)

forms

Section 2: About Your Printer 15

 Features
And 2380 Plus/2381 Plus 2390 Plus/2391 Plus
Functions Models Models

Multi-speed
printing
Fast Draft 350 characters per 300 characters per
second (cps) second (cps)
Draft 270 cps 210 cps

Courier and 67 cps 70 cps

Gothic (near-letter-quality (letter-quality mode)
mode)

Prestige, (not available on these 70 cps

Presentor, models) (letter-quality mode)
About Your Printer

Orator, and
Script
Character Prints in 10, 12, 15, 17, Prints in 10, 12, 15, 17,
spacing and 20 pitch characters 20, and 24 pitch charac-
per inch (cpi), as well as ters per inch (cpi), as
proportional spacing. well as proportional
spacing.
Resident Fast Draft, Draft, Gothic, Courier, Prestige,
fonts and Courier. Gothic, Presentor, Ora-
tor, Script, Draft, and
Fast Draft.

16 Section 2: About Your Printer

Features
And 2380 Plus/2381 Plus 2390 Plus/2391 Plus
Functions Models Models

Print styles Highlighting capability: Highlighting capability:

These styles • Double-high • Double-high
are available • Double-strike • Double-strike
through
• Double-wide • Double-wide
printer com-
mands. • Emphasized • Emphasized
• Italics • Italics
• Overscore • Overscore
• Subscript • Subscript
• Superscript • Superscript
• Underline
• Shading

About Your Printer

• Outline
Graphics Resolution of up to 144 x Resolution of up to 360
printing 240 dots per square inch x 360 dots per square
This feature (dpi). inch (dpi).
supports
existing
graphics
software
applications.
Multiple- Prints original plus 5 Prints original plus 3
part forms copies (6-part forms) copies (4-part forms)
Printer Stores data in the printer Stores data or down-
Buffer buffer module loaded fonts in the
Module (available as an option printer buffer module
on these models)
64KB Standard
11KB Standard
32KB Optional

Section 2: About Your Printer 17

 Features And Functions All Models

Operator panel Button control for fonts,

pitches, setup, tear-off, paper
movement, park/load, and
macro functions. Panel lights
indicate current status.

Font Lock and Pitch Lock Locks font and pitch selections
you make from the operator
panel so they are not changed
by your application software.
Font or Pitch Lock is deacti-
vated when you turn the
printer off unless you use the
Setup menu to lock them.

Park/Load Parks and loads continuous

About Your Printer

form paper so you can use cut

form paper without unloading
continuous forms from the
printer.

Macro Function Lets you store up to 4 docu-

ment formats (settings).

Front loading for cut forms Enables printing on cut sheets

or envelopes.

Tear Off Assists you in removing

printed continuous forms at the
perforation in both automatic
and manual tear-off modes.
Reduces the amount of paper
used, reducing costs.

18 Section 2: About Your Printer

Features And Functions All Models

Adjustable tractor Built-in adjustable tractor

allows you to handle continu-
ous form paper without pur-
chasing any options. It can be
repositioned to function as:
• Push tractor
• Pull tractor

Operator panel disable Limits the operator panel func-

tions to the Start/Stop, Form
Feed, and Alt + Park/Load but-
tons only, which restricts the
use of full printer functions to
designated persons only.

About Your Printer

Ribbon cartridge Contains the printer ribbon.

Printer tests Power-On Self Test, Test Print,

and Demonstration Print. You
can perform a Test Print to
determine whether your
machine has any print prob-
lems. To perform a Test Print,
see “Testing the Printer” on
page 167.
To perform a demonstration
print, press Alt + Macro.

Box and line drawings Prints table, charts and other

graphics as shown on your
monitor.

Greek and math symbols Prints a variety of symbols

used in mathematical equa-
tions, including subscript and
superscript.

Section 2: About Your Printer 19

 Features And Functions All Models

Code Pages 437, 437G, 813, 850, These code pages contain the
851, 853T, 857, 860, 861, 863, characters and symbols that
865, 869, 920, 1004, 1053 correspond to various country
languages.

Barcode function These barcodes are resident in

the printer: 3 of 9, Code 128, Int
2 of 5, UPC-A, EAN 8, EAN 13,
and PostNet.
For more information on the
Barcode function, refer to the
Technical Reference.

Software compatibility Compatible with all IBM and

many non-IBM computer soft-
ware programs. Also compati-
About Your Printer

ble with many Epson printer

drivers.

Interface connection Parallel interface is standard.

Serial Adapter (RS-232C) is
optional. For more information,
see page 150.
Allows the printer to work
with IBM and non-IBM com-
puters with a compatible inter-
face.

20 Section 2: About Your Printer

Description of the Printer
The following section describes the printer parts and operator
panel.

Front View of Printer

Paper Support
Forms Thickness Lever

Operator Panel Top Cover

About Your Printer

Paper Guides

Manual Feed Door

Power Switch
Front Cover

Paper Select Lever

Part Name Function

Forms Thickness Adjusts the printer for the thickness of forms

Lever being printed.

Paper Support Supports cut forms when they are ejected.

Top Cover Covers the ribbon cartridge and internal com-

ponents.

Power Switch Switches power on or off.

Section 2: About Your Printer 21

 Part Name Function

Paper Select Lever Selects the paper type:

• Cut (form) sheets ( )
• Continuous forms ( )

Front Cover Covers the continuous forms push tractors.

Manual Feed Door Pull down to load cut sheets (individual

sheets).

Operator Panel Indicates printer status and makes control of

printer functions simple and convenient.

Paper Guides Align the margins of a cut sheet.

About Your Printer

22 Section 2: About Your Printer

Rear View of Printer
Latch
Tear-Off Bar

Latch System
Board
Cover

Parallel Connector

Power Outlet for Serial Interface

Power Connector Tractor 2 Connector (underneath plastic

About Your Printer

knockout cover)

Part Name Function

System Board Remove the system board cover to install the

Cover optional 2380 Plus/2381 Plus Buffer Module.

Parallel or Serial Connects the parallel cable or the optional

Connector serial adapter.

Power Outlet Supplies power to the serial adapter option

when connected to the parallel connector, if
required.

Tractor 2 Supplies power to the optional Tractor 2

Connector Feeder.

Power Connector Connects power from the power cord to the

printer.

Tear-Off Bar Cuts off a continuous form when Tear-Off is

used.

Latch Fastens the top cover to the printer.

Section 2: About Your Printer 23

 Operator Panel
About Your Printer

Press these
Buttons: When you want to:

Font Select one of the:

• four resident font styles (2380 Plus/2381 Plus
models)
• eight resident font styles (2390 Plus/2391 Plus
models)

Pitch Set the character pitch:

• 10 cpi, 12 cpi, 15 cpi, 17 cpi, 20 cpi or
Proportional Spacing (2380 Plus/2381 Plus
models)
• 10 cpi, 12 cpi, 15 cpi, 17 cpi, 20 cpi, 24 cpi or
Proportional Spacing (2390 Plus/2391 Plus
models)

24 Section 2: About Your Printer

Press these
Buttons: When you want to:

Micro ↑ Feed the paper upward in:

• 1/72 inch increments (2380 Plus/2381 Plus
models)
• 1/90 inch increments (2390 Plus/2391 Plus
models)
If you press and hold the Micro ↑ key, the
paper advances in micro movements and
then goes into fast mode.
Use the Micro ↑ key to adjust the tear-off posi-
tion when you are at the tear-off bar.

Micro ↓ Feed the paper downward in:

• 1/72 inch increments (2380 Plus/2381 Plus
models)

About Your Printer

• 1/90 inch increments (2390 Plus/2391 Plus
models)
If you press and hold the Micro ↓ key, the
paper advances in micro movements and
goes into fast mode.
Use the Micro ↓ key to adjust the tear-off posi-
tion when you are at the tear-off bar.

Start/Stop Alternate the printer between online (Ready light

is on) and offline (Ready light is off).

Line Feed Advance the paper one line.

If you press and hold Line Feed, the paper
advances 5 micro movements and then goes into
fast mode.

Form Feed Advance the paper to the next Top-Of-Form

(TOF).

Macro Store up to 4 document formats (settings).

Section 2: About Your Printer 25

 Press these
Buttons: When you want to:

Alt Use the alternate functions (shown in black print

on the operator panel). Alt lights for 5 seconds, in
time for you to press another button.

Alt + Font Disable resident font selection by the application

software. This function is called Font Lock.

Alt + Pitch Disable resident pitch selection by the application

software. This function is called Pitch Lock.

Alt + Setup Enter the Setup mode. You can change the various
default values and several modes for printer
operation.

Alt + Tear Off Advance the paper so that the lower perforation
About Your Printer

of the form being printed is aligned with the

tear-off bar. Your printer is shipped with Auto
Tear-Off set to On. For help, see Table 4 on
page 95 (238X printers) or Table 11 on page 104
(239X printers).

Alt + Tractor Switch between the optional Tractor 2 Feeder and

the printer’s normal tractor feed. You must install
the Tractor 2 Feeder on the printer before you can
use this function. For more information on Tractor
2 capability, see page 136.

Alt + Set TOF Sets Top-Of-Form (TOF). TOF is the position of

the first print line on the page.

Alt + Park/Load Parks (unloads) or loads continuous forms in the

printer. Park continuous forms to print either cut
(form) sheets or envelopes. Load continuous
forms when you are finished printing cut sheets
or envelopes. Use this feature in push tractor
mode only.

26 Section 2: About Your Printer

 Press these
Buttons: When you want to:

Alt + Macro Print a demonstration page of text describing the

printer's functions.

Note:
1 The symbol Alt + means you press Alt and then press another but-
ton within 5 seconds.
2 Some functions may not work when data is being processed and
the printer is online (Ready light is on).
3 To select a macro, the printer must be offline and the macro func-
tion must be enabled.

About Your Printer

Operator Panel Lights
The following table describes the lights on the operator panel:

Lights When Indicates

Power On The printer power is on.
Ready On The printer is online and is ready to print.
Blinking You can set Top-Of-Form (TOF). For help, see
“Top-Of-Form (TOF)” on page 71.
Off The printer is offline.
Tractor 2 On You have selected Tractor 2. (The Tractor 2
Feeder option must be installed.)
Paper Out Off Paper is loaded in the printer.
Blinking The printer is out of paper.
On A printer error occurred.
Padlock On Operator panel is disabled, restricting the use
of panel buttons to Start/Stop, Form Feed
and Alt + Park/Load only.

Section 2: About Your Printer 27

 Lights When Indicates
Font Lock On Font Lock is active and prevents your appli-
cation program from changing a resident font
setting you selected on the operator panel.
Font On You (or your application program) selected
one of the printer's resident fonts.
Pitch On Pitch Lock is active and prevents your appli-
Lock cation program from changing a resident
pitch setting you selected on the operator
panel.
Pitch On You (or your application program) selected
one of the printer's standard pitches.
Macro On The macro function is activated.
Off The macro function is not activated, or has
About Your Printer

been temporarily changed from its original

settings.
Alt On The Alt button was pressed. You can now use
any of the following functions:
• Font Lock • Pitch Lock
• Setup • Tear-Off
• Tractor • Set TOF
• Park/Load • Demo

Blinking The printer is in Setup mode. For help, see

“Using Setup Mode” on page 77.

28 Section 2: About Your Printer

Using the
Operator Panel
Section 3
This section describes how to use the Operator Panel.

Using the Operator Panel

Section 3: Using the Operator Panel 29

 Setting the Printer Online or Offline
The printer must be online to accept data.
To set the printer:
• Online, press Start/Stop; the Ready light comes on. If the
paper is not loaded, the Paper Out light blinks.
• Offline, press Start/Stop; the Ready light goes off.

Stopping the Printer

To temporarily stop printing, press Start/Stop until the Ready
Using the Operator Panel

light is off. The printer finishes printing the current line and then
stops printing.
To resume printing, press Start/Stop until the Ready light is on.

Advancing the Paper

You can use the operator panel to advance the paper when the
printer is not printing.
To advance the paper:
• Press Form Feed to advance the paper to the Top-Of-Form
(TOF) on the next page or eject the cut form.
• Press Line Feed to advance the paper to the next line.
• Press Micro ↑ or Micro ↓ for fine alignment, or press and
hold to scroll the paper up or down.

30 Section 3: Using the Operator Panel

 If you are at the tear-off bar and wish to advance the paper:
• Press the Line Feed, Micro ↑, or Micro ↓ keys to move the
paper.
• Press Alt + Tear Off to move to the Top-Of-Form (TOF). To
set Top-of-Form, see “Top-Of-Form (TOF)” on page 71.

Using Tear-Off
Tear-Off works only when the tractor unit is in the push position.
For the Tear-Off function to work properly, the correct page
length must be set in the Printer Setup menu and/or your
application software. For help using the Printer Setup menu, read

Using the Operator Panel

Section 6, “Using Setup Mode”.
The Tear-Off function advances the perforation of a continuous
form to the tear bar position. Tear-Off can be set to move a
continuous form automatically to the tear-off position (Auto
Tear-Off is set to On), or it can be set so you can move a continuous
form manually to the tear-off position (Auto Tear-Off is set to Off).
To set Auto Tear-Off, see either Table 4 on page 95 (238X printers)
or Table 11 on page 104 (239X printers).

Auto Tear-Off Set to On

When Auto Tear-Off is set to On, continuous form paper is
automatically advanced to the tear-off position when the following
conditions are met:
• your printer has finished a print job (and your application
software sends the correct command to end the job);
• the paper has advanced to the Top-Of-Form (TOF) or load
position on the next page;

Section 3: Using the Operator Panel 31

 • no data, printer control codes, or escape codes have been
sent to the printer after advancing to the Top-Of-Form posi-
tion, and;
• Auto Tear-Off is set to one second and the print buffer has
not received data for over one second.
The continuous form remains at the tear-off position until the
printer receives the next print request. At that time, the continuous
form moves from the tear-off position to the Top-Of-Form (load
position) to prepare for printing.

One Second Tear-Off

When Auto Tear-Off is set to one second, continuous form paper
Using the Operator Panel

automatically advances to the tear-off position if a transmission

terminates and no data is received in the second following the
termination. For more information, see “Auto Tear-Off (Set to One
Second)” on page 76.

Manual Tear-Off (Auto Tear-Off Set to Off)

When Auto Tear-Off is set to Off, you can manually advance the
perforation of a continuous form to the tear-off position by
pressing Alt + Tear Off, assuming the print position is still on the
same page. To set Auto Tear-Off to Off, see “Auto Tear-Off (Set to
Off From Setup Menu)” on page 76.

32 Section 3: Using the Operator Panel

Using the Park/Load Feature
Park/Load works only when the tractor unit is in the push
position. For information on changing the tractor position, see
page 37.
The Park/Load feature allows you to unload (park) continuous
forms in the printer while you print on either cut forms or
envelopes. You may also load continuous forms into the printer
when the paper path is clear.

Parking Continuous Forms and Loading Cut Forms

Note: If you have installed the Auto Sheet Feeder or Tractor 2

Using the Operator Panel

Feeder option, see either “Loading Paper in the Auto Sheet
Feeder” on page 128 or “Loading Paper in the Tractor 2
Feeder” on page 142 for paper loading instructions.
1 Tear off the continuous form at the perforation.
2 Make sure that the tractor unit is in the push position and
the paper select lever is in the continuous forms posi-
tion.
3 Press Alt + Park/Load.
The continuous forms are fed backward out of the paper
path. The Paper Out light blinks and the paper out alarm
sounds.
4 Set the paper select lever to the cut forms position.
5 Open the manual feed door.
6 Load cut forms into the front of the printer.
7 Set Top-Of-Form (TOF) for cut forms. For help, see “Set-
ting TOF for Cut Forms and Envelopes” on page 74.
8 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on
solid.

Section 3: Using the Operator Panel 33

 Unparking/Loading Continuous Forms
Note: If you have installed the Tractor 2 Feeder, see “Loading
Paper in the Tractor 2 Feeder” on page 142 for paper loading
instructions.
1 Using Form Feed, remove any cut forms or envelopes
from the printer.
2 Move the paper select lever to the continuous forms
position.
3 If necessary, set Top-Of-Form (TOF).

If you... Then...

Need to set Top-Of-Form Press Alt + Park/Load. The

Using the Operator Panel

Paper light goes off. The

printer moves the continu-
ous forms from the park
position to the first print line.
Perform steps 4, 5, and 6.

Do not need to set Top-Of-Form Press Start/Stop. The paper

moves to the first print line,
or tear-off position if Auto
Tear-Off is On, and the
Ready light comes on.
Skip steps 4 and 5.

4 Press any movement key (Micro ↑, Micro ↓, or Line Feed)

to advance the paper to the Top-Of-Form position you
want.
5 Press Alt + Set TOF or Start/Stop to set Top-Of-Form.
6 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on
solid.

34 Section 3: Using the Operator Panel

Selecting or Locking a Font
To select a font, press Font until you reach the font selection you
want.
To lock a font so your software cannot select a different resident
font, press Alt + Font. The Font Lock light comes on and the
current font is locked until the printer is turned off.
To disable Font Lock, press Alt + Font or turn off the printer.
If the printer is offline (the Ready light is off), press Start/Stop. The
Ready light comes on and you are ready to print in the new font.

Selecting or Locking a Pitch

Using the Operator Panel

To select a pitch, press Pitch until you reach the pitch selection you
want.
To lock a pitch to prevent your software from selecting a different
resident pitch, press Alt + Pitch. The Pitch light comes on and the
pitch is locked until the printer is turned off.
To disable Pitch Lock, press Alt + Pitch or turn off the printer.
If the printer is offline (the Ready light is off), press Start/Stop. The
Ready light comes on and you are ready to print in the new pitch.

Section 3: Using the Operator Panel 35

 Disabling/Enabling the Operator
Panel
To restrict the use of printer functions to just the Start/Stop, Form
Feed and Alt + Park/Load buttons, you can disable or lock the
operator panel. When the panel is locked, the padlock light
comes on.
1 Turn the printer off.
2 Press and hold Micro ↑ and Micro ↓ and turn on the
printer.
To enable the operator panel, repeat the above procedure.
Using the Operator Panel

Selecting Tractor Mode

If you installed the optional Tractor 2 Feeder, you can press Alt +
Tractor to switch between the normal tractor feeder and the
Tractor 2 Feeder. The Tractor 2 light comes on when the Tractor 2
Feeder is selected and goes off when the normal tractor feeder is
selected.
Before switching tractor feeders, make sure you tear off excess
paper that has been printed.
For more information on the optional Tractor 2 Feeder, see “Using
the Tractor 2 Feeder” on page 136.
Note: To install the Tractor 2 Feeder properly, you must turn the
printer off, connect the Tractor 2 Feeder cable, then turn the
printer on.

36 Section 3: Using the Operator Panel

Changing
Tractor
Positions
Section 4
This section describes how to change the tractor unit position. The
following illustration shows the tractor unit.

Latching Lever Tractor Door

Changing Tractor Positions

Pins

Latching Lever

Locking Lever

The tractor unit can be installed in the push tractor position or the
pull tractor position.

Push Tractor Position

The printer is shipped with the tractor unit installed at the front of
the printer, which is the push tractor position.

Section 4: Changing Tractor Positions 37

 This position lets you tear off forms for document-on-demand.
Changing Tractor Positions

Pull Tractor Position

When the tractor unit is installed at the top of the printer, it
functions as a pull tractor and supports front and bottom loading.
This position does not support document-on-demand.

38 Section 4: Changing Tractor Positions

Removing the Push Tractor
1 Turn the printer Off.
2 Make sure paper is not loaded in the printer.
3 Pull up the bottom front of the printer to open the front
cover.

Front Cover

Changing Tractor Positions

4 While squeezing the latching levers, pull and lift out the
tractor unit.

Latching Lever

Tractor Unit

Latching Lever

Section 4: Changing Tractor Positions 39

 Installing the Pull Tractor
1 Make sure the printer is Off.
2 Make sure paper is not loaded in the printer.
AA
3 Remove the tractor unit from the push tractor position.
For help, see “Removing the Push Tractor” on page 39.
Changing Tractor Positions

4 Turn the tractor unit around so that the latching levers are
upright, facing you.
5 Place the tractor against the back slant of your printer
along the tractor guides.

Tractor Guide

40 Section 4: Changing Tractor Positions

 6 To slide the tractor feeder into the printer:
a Squeeze the latching levers and gently push the trac-
tor feeder into the printer until it stops.
b While squeezing the latching levers, tilt the tractor
feeder forward until the hooks at the end of the latch-
ing levers fit around the posts on the printer frame.
c Release the latching levers. The tractor unit fits into
place at a 45° angle.

Latching Lever

Hook
Post

Changing Tractor Positions

Removing the Pull Tractor
1 Make sure the printer is Off.
2 Make sure paper is not loaded in the printer.

Section 4: Changing Tractor Positions 41

 3 While squeezing the latching levers, pull out and up on
the tractor unit.
Changing Tractor Positions

Installing the Push Tractor

1 Make sure the printer is Off.
2 Make sure the paper is not loaded in the printer.
3 Remove the tractor unit from the pull tractor position. For
help, see “Removing the Pull Tractor” on page 41.

42 Section 4: Changing Tractor Positions

 4 Pull up the bottom front of the printer to open the front
cover.
5 Push down the paper select lever.

Front Cover

Changing Tractor Positions

Paper Select Lever

6 While squeezing the latching levers, fit the left and right
latches onto the posts in the printer. Release the latching
levers.

Post

Latching Lever

Post (located
Latching Lever inside the printer)

Section 4: Changing Tractor Positions 43

Changing Tractor Positions

44 Section 4: Changing Tractor Positions

Paper Loading

Section 5
This section describes how to load cut forms, continuous forms,
labels, and envelopes.

Paper Loading
Cut (Form) Sheet Continuous Forms

Envelope Labels

Section 5: Paper Loading 45

 Loading Cut Forms or Envelopes
Cut forms are single sheets or multi-part forms that are loaded one
at a time into the manual feed door.
Note: If you have installed the optional Auto Sheet Feeder or
Tractor 2 Feeder, see “Using the Auto Sheet Feeder” on page
122 or “Using the Tractor 2 Feeder” on page 136 for paper
loading instructions.

Loading Cut Forms or Envelopes into the Manual

Feed Door
1 Turn the printer On.
2 Make sure the paper path is clear.
Paper Loading

a If continuous forms are currently loaded with the trac-

tor unit in the push position, park them by pressing
Alt + Park/Load.
b If continuous forms are currently loaded with the trac-
tor unit in the pull position, remove the forms.
3 Set the forms thickness lever to a suitable setting.
(See “Setting the Forms Thickness Lever” on page 68).
4 Move the paper select lever up to the cut forms posi-
tion.
5 Pull the paper support up.
Paper Support

Paper Select Lever

46 Section 5: Paper Loading

 6 Open the manual feed door.

Manual Feed Door

7 Set the left margin. Before inserting paper, move the left
paper guide so that the print start position you want aligns

Paper Loading
with the symbol [A printed on the margin guide. For help,
see “Aligning the Left Margin” on page 66.
When you load preprinted forms, put the top of the form in
first, printed side up. When you load envelopes, put the top
edge in first, printed side up.
Printing begins at the [A symbol

Left Paper Guide

The distance from the left paper guide to the [A

symbol determines the width of the left margin.

Section 5: Paper Loading 47

 Note: If you make a left margin setting in your application
software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
8 Place a cut form against the left paper guide. Move the
right paper guide so that the guide aligns with the right
edge of the paper.

Left Paper Guide

Right Paper Guide

Paper Loading

9 Insert paper into the printer. The Paper Out light stops
blinking.
a If Auto Cut Sheet Load is On (factory default), the
paper feeds automatically to the Top-Of-Form (TOF).
b If Auto Cut Sheet Load is Off, press Form Feed.
10 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on
solid. You are now ready to print.

48 Section 5: Paper Loading

Loading Cut Forms or Envelopes With Continuous
Forms
Use this function only when the tractor is in the push position
(factory default).
1 Move the paper select lever down to the continuous
forms position.
2 Turn the printer On.

A Power Switch

Paper Loading
Paper Select Lever

3 To clear the paper path, tear off the leading edge of the
continuous form. Then park the continuous forms by
pressing Alt + Park/Load.

Section 5: Paper Loading 49

 4 Set the forms thickness lever to a suitable setting. (For
help, see “Setting the Forms Thickness Lever” on page 68).
5 Open the manual feed door.
6 Move the paper select lever up to the cut forms posi-
tion.

Forms Thickness Lever

Paper Select Lever

Manual Feed Door

Paper Loading

7 Set the left margin. Before inserting paper, move the left
paper guide so that the print start position you want aligns
with the symbol printed on the margin guide. For help, see
“Aligning the Left Margin” on page 66.
Printing begins at the [A symbol

Left Paper Guide

The distance from the left paper guide to the [A

symbol determines the width of the left margin.

If you are loading preprinted forms or envelopes, put the

top edge in first, printed side up.

50 Section 5: Paper Loading

 Note: If you make a left margin setting in your application
software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
8 Place the paper against the left and right paper guides
and insert it into the printer. The Paper Out light stops
blinking.
a If Auto Cut Sheet Load is On (factory default), the
paper feeds automatically to the Top-Of-Form (TOF).
b If Auto Cut Sheet Load is Off, press Form Feed.
9 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on
solid. You are now ready to print.

Paper Loading

Section 5: Paper Loading 51

 Loading Continuous Forms
The printer offers four paper paths depending on the installation
of the tractor unit.
Note: If you have installed the optional Auto Sheet Feeder or
Tractor 2 Feeder, see “Using the Auto Sheet Feeder” on page
122 or “Using the Tractor 2 Feeder” on page 136 for paper
loading instructions.
The following figures show each of the four paper paths.

Paper Paths for the Push Tractor

These paths are recommended for graphic and chart applications.
Paper Loading

Front Loading Rear Loading

Paper Paths for the Pull Tractor

These paths are recommended for printing heavy duty, multi-part
forms.

Front Loading Bottom Loading

52 Section 5: Paper Loading

Loading Continuous Forms on the Push Tractor
The factory setting for your printer is the push tractor position. If
your printer is not in this position, see “Installing the Push
Tractor” on page 42.
1 Turn the printer On.
2 Make sure the paper path is clear. If a cut form or enve-
lope is loaded in the printer, press Form Feed to remove
it.
3 Set the forms thickness lever to a suitable setting. See
“Setting the Forms Thickness Lever” on page 68.

Paper Loading

Section 5: Paper Loading 53

 4 Move the paper select lever down to the continuous
forms position.
5 Pull up the bottom front of the printer to open the front
cover.

Front Cover

Paper Select Lever

Paper Loading

6 Pull up the left and right tractor locking levers to unlock

the tractors.

Locking Lever

54 Section 5: Paper Loading

 7 Open the left and right tractor doors.
8 Place the paper pinfeed holes over the second or third
pins of the tractor unit.
If necessary, move the left or right tractor to adjust the trac-
tor to the paper width.

Left Tractor Door

Right Tractor Door

Paper Loading
9 Close the left and right tractor doors.

Section 5: Paper Loading 55

 10 Set the left margin. Move the paper so that the print start
position you want aligns with the symbol [A printed on the
rear plate. For help, see “Aligning the Left Margin” on page
66.

The distance from the [A symbol

to the left edge of the paper Printing starts at the [A symbol
determines the width of the left
margin.

Left Tractor
Paper Loading

Note: If you make a left margin setting in your application

software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.

56 Section 5: Paper Loading

 11 Push down the left tractor locking lever to lock the tractor
in place. Remove slack from the paper and lock the right
lever.
12 Close the front cover.

Left Tractor

13

Paper Loading
Press Start/Stop. The paper loads to the first print position,
or tear-off position if Auto Tear-Off is On.
14 Make sure the printer is online (Ready light is on solid).
If not, press Start/Stop until the Ready light is on solid.
You are now ready to print.
When printing the first page on continuous forms using the push
tractor, line spacing within the first 1½ inches of the form may not
be uniform.

Front Loading Continuous Forms Using the Pull

Tractor
Make sure the tractor is in the pull position. If the tractor unit is not
in this position, see “Installing the Pull Tractor” on page 40.
1 Turn the printer On.
2 Make sure the paper path is clear. If a cut form or enve-
lope is loaded in the printer, remove it.

Section 5: Paper Loading 57

 3 Set the forms thickness lever to position 7 while loading
the paper.

4 Move the paper select lever down to the continuous

forms position.
Paper Loading

Paper Select Lever

58 Section 5: Paper Loading

5 Pull up the left and right tractor locking levers to unlock
the tractors.
Locking Lever

6 Open the left and right tractor doors.

Tractor Door

Paper Loading

Section 5: Paper Loading 59

 7 Pull up the bottom front of the printer to open the front
cover.

Front Cover

8
Paper Loading

Insert paper into the front of the printer between the

metal and plastic plates. Push/pull the paper through the
paper path until it passes the top cover on the printer.

Top Cover

60 Section 5: Paper Loading

9 Close the front cover.

10 Fit the paper pinfeed holes over the tractor pins.

If necessary, move the left or right tractor to adjust the trac-
tor to the paper width.

Paper Loading
11 Close the left and right tractor doors.
12 Set the left margin. Move the paper so that the print start
position you want aligns with the [A symbol printed on the
top cover. For help, see “Aligning the Left Margin” on page
66.

Printing starts at the [A symbol

The distance from the [A symbol to the left edge of the

paper determines the width of the left margin.

Section 5: Paper Loading 61

 Note: If you make a left margin setting in your application
software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
13 Push down the left tractor locking lever to lock in place.
Remove slack from the paper and lock the right lever.
14 Move the forms thickness lever back to a suitable setting.
(For help, see “Setting the Forms Thickness Lever” on page
68.)
15 Press Micro ↑, Micro ↓, or Line Feed to move the paper to
the Top-Of-Form (TOF) you want.
16 Press Alt + Set TOF to set Top-Of-Form.
Paper Loading

Top-Of-Form is not saved if the printer is powered off or

runs out of paper when using the pull tractor.
17 Make sure the printer is online (Ready light is on solid).
If not, press Start/Stop until the Ready light is on solid.
You are now ready to print.

Bottom Loading Continuous Forms Using the Pull

Tractor
Make sure the tractor is in the pull position. If the tractor is not in
this position, see “Installing the Pull Tractor” on page 40.
1 Turn the printer On.
2 Make sure the paper path is clear. If a cut form or enve-
lope is loaded in the printer, press Form Feed to remove it.

62 Section 5: Paper Loading

3 Set the forms thickness lever to position 7 while loading
the paper.

B
B

4 Move the paper select lever to the continuous forms

Paper Loading
position.

Paper Select Lever

Section 5: Paper Loading 63

 5 Pull up the left and right tractor locking levers to unlock
the tractors.

Locking Lever

6 Open the left and right tractor doors.

7 Insert the paper through the bottom slot of the printer.
Paper Loading

Push/pull it through the paper path until the top of the

page is past the top cover on the printer.

Left Tractor Door

Right Tractor
Door

Top Cover

8 Fit the paper pinfeed holes over the tractor pins.

If necessary, move the left or right tractor to adjust the trac-
tor to the paper width.
9 Close the left and right tractor doors.

64 Section 5: Paper Loading

 10 Set the left margin. Move the paper so that the print start
position you want aligns with the [A symbol printed on the
top cover. For help, see “Aligning the Left Margin” on page
66.

Left Tractor

Printing starts at the [A symbol

Paper Loading
The distance from the [A symbol to the left edge of the
paper determines the width of the left margin.

Note: If you make a left margin setting in your application

software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
11 Push down the left tractor locking lever to lock the tractor
in place. Remove slack from the paper and lock the right
lever.
12 Move the forms thickness lever back to a suitable setting.
(For help, see “Setting the Forms Thickness Lever” on page
68.)
13 Press Micro ↑, Micro ↓, or Line Feed to move the paper to
the Top-Of-Form (TOF).

Section 5: Paper Loading 65

 14 Press Alt + Set TOF to set Top-Of-Form.
Top-Of-Form is not saved if the printer is powered off or
runs out of paper when using the pull tractor.
15 Make sure the printer is online (Ready light is on solid).
If not, press Start/Stop until the Ready light is on solid.
You are now ready to print.

Aligning the Left Margin

You can manually change the first print position at the left margin.
The first print position is indicated by the [A symbol. You can also
set the left margin from your application software.

Manually-Loaded Cut Forms or Envelopes

Paper Loading

To set the left margin for cut forms or envelopes, move the left
paper guide to the left of the [A symbol, located above the left
paper guide.

Left Paper Guide

66 Section 5: Paper Loading

 After doing this, you may need to adjust the right paper guide to
fit flush against the right edge of the page.
If you make a left margin setting in your application software, it is
added to the left margin setting on the printer. For example, if you
set the left margin at 1 inch on the printer, and also have the left
margin set at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the page.

Continuous Forms
To set the left margin for continuous forms, first locate the [A
symbol on the printer. The location of this symbol depends on the
position of the tractor unit (see figures below):

Paper Loading
[A Symbol

[A Symbol

Section 5: Paper Loading 67

 Pull up the left and right tractor locking levers to unlock the
tractors. Move the left tractor to the left or right of the [A symbol.
Push down the left tractor locking lever to lock it in place. Remove
slack from the paper and lock the right lever.

Setting the Forms Thickness Lever

You can use the forms thickness lever to adjust printing on various
forms, depending on the paper thickness. Refer to the following
table when setting this lever.
Paper Loading

Table 1. 2380 Plus/2381 Plus

Paper Type Paper Weight Of Forms

Thickness Paper Thickness
Lever Setting

Single Forms Thin 45.1 g/m² 1

(Cut or (12 lb)
Continuous) 56.25 g/m²
(15 lb)

68 Section 5: Paper Loading

Table 1. 2380 Plus/2381 Plus

Paper Type Paper Weight Of Forms

Thickness Paper Thickness
Lever Setting

Single Forms Normal 67.5 g/m² 1 or 2

(Cut or (18 lb)
Continuous) 75 g/m²
(20 lb)

Thick 90 g/m² 2
(24 lb)

Multiple-Part — 2 Part Form 2 or 3

Forms
(see note 1) 3 Part Form 3 or 4

4 Part Form 4 or 5

Paper Loading
5 Part Form 5 or 6

6 Part Form 5, 6, or 7 (see

note 2)

Envelopes 4, 5, or 6

Table 2. 2390 Plus/2391 Plus

Paper Type Paper Weight Of Forms

Thickness Paper Thickness
Lever Setting

Single Forms Thin 45.1 g/m² 1

(Cut or (12 lb)
Continuous) 56.25 g/m²
(15 lb)

Section 5: Paper Loading 69

 Table 2. 2390 Plus/2391 Plus

Paper Type Paper Weight Of Forms

Thickness Paper Thickness
Lever Setting

Single Forms Normal 67.5 g/m² 1 or 2

(Cut or (18 lb)
Continuous) 75 g/m²
(20 lb)

Thick 90 g/m² 2
(24 lb)

Multiple-Part — 2 Part Form 2 or 3

Forms 3 Part Form 3 or 4
(see note 1) 4 Part Form 4 or 5
Paper Loading

Envelopes 4 or 5

Notes:
1 The print quality depends on the multi-paper quality and
the operating environment. Printing at low temperature
may cause poor print quality, depending on the paper
used.
2 When the setting is 4 or higher, printing speed becomes
slower.

70 Section 5: Paper Loading

Top-Of-Form (TOF)
Top-Of-Form sets the first line of print. It is set and saved from the
operator panel for cut forms, continuous forms, and for each macro
that is enabled.
When you have continuous forms loaded in the printer, the paper
moves to the Top-Of-Form when you press Form Feed or Park/
Load.

Setting TOF in a Macro

Each macro has a separate Top-Of-Form setting. To set Top-Of-
Form in a macro, you must first select that macro:
1 Press Start/Stop to take the printer offline. The Ready
light is off.

Paper Loading
2 Press the Macro button to select the macro for which you
want to set Top-Of-Form.
3 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on
solid.
Now set the Top-Of-Form. The procedure for setting Top-Of-Form
depends on the paper and print mode you are using. To set the
Top-Of-Form, locate the appropriate procedure in the remaining
pages of this chapter.

Section 5: Paper Loading 71

 Setting TOF for Continuous Form Paper in Push
Mode
Top-Of-Form (TOF) can range from minus 1 inch to plus 14 inches
from the top of continuous form paper.
Note: Use this method to set Top-Of-Form for continuous forms
loaded in the optional Tractor 2 Feeder.
To set and save Top-Of-Form (TOF):
1 Turn the printer On.
The Paper Out light blinks.
2 Make sure the paper path is clear.
3 Move the paper select lever down to the continuous
forms position.
4
Paper Loading

Load continuous form paper on the push tractor feed pins

(or Tractor 2 feed pins if you are using the Tractor 2
Feeder option).
5 Press Form Feed.
The paper moves to the current Top-Of-Form. The Paper
Out light is off. The Ready light blinks, indicating you are
in Top-Of-Form mode.
6 Press any paper movement key (Micro ↑, Micro ↓, or Line
Feed) to move the paper to the position you want.

72 Section 5: Paper Loading

 The illustration shows the position of the two horizontal
white lines on either side of the metal platen bar. Use these
lines as your reference point when lining up your Top-Of-
Form. The bottom of a printed character will be even with
the white lines.
Horizontal
White Lines

Paper Loading
7 Press Alt + Set TOF or Start/Stop to set and save Top-Of-
Form. The Ready light comes on solid.
Whenever you change the Top-Of-Form setting, unload and reload
the paper by pressing Alt + Park/Load. This ensures the printer
goes to the current Top-Of-Form setting.

Setting TOF for Continuous Form Paper in Pull

Mode
1 Turn the printer On.
The Paper Out light blinks.
2 Move the paper select lever down to the continuous
forms position.
3 Load continuous form paper on the pull tractor feed pins.

Section 5: Paper Loading 73

 4 Press Form Feed.
The paper moves to the current Top-Of-Form. The Paper
Out light is off.
5 Press any paper movement key (Micro ↑, Micro ↓ or Line
Feed) to move the paper to the position you want.
6 Press Alt + Set TOF to set Top-Of-Form. The Ready light
comes on solid.
Top-Of-Form is not saved if the printer is powered off or
runs out of paper when the printer is in pull tractor mode.

Setting TOF for Cut Forms and Envelopes

Top-Of-Form can range from minus 1 to plus 22 inches from the
top of cut sheet paper. To set and save Top-Of-Form:
Paper Loading

1 Turn the printer On.

The Paper Out light blinks.
2 Make sure continuous forms are parked (press Alt + Park/
Load.)
3 Move the paper select lever up to the cut forms posi-
tion.
4 Load a cut sheet of paper or envelope through the manual
feed door.
The printer moves the paper or envelope to the current
Top-Of-Form. The Paper Out light is off. The Ready light
blinks, indicating your printer is in Top-Of-Form mode.

74 Section 5: Paper Loading

 5 Press any paper movement key (Micro ↑, Micro ↓, or Line
Feed) to move the paper or envelope to the position you
want.
6 Press Alt + Set TOF or Start/Stop to set and save Top-Of-
Form. The Ready light comes on solid.
When you reload paper, press Start/Stop. The paper moves
to the Top-Of-Form.

Auto Tear-Off (Set to On From Setup Menu)

When Auto Tear-Off is On, it moves the top perforation of a
continuous form to the tear bar (tear-off position) when:
• the printer has finished printing;
• the paper has advanced to the Top-Of-Form on the next

Paper Loading
page;
• no data, printer control codes, or escape codes have been
sent to the printer after advancing to the Top-Of-Form; and
• the print buffer has not received data for one second.
If you have already set your Top-Of-Form and now want to change
the Auto Tear-Off setting, follow the steps below:
1 Press Start/Stop to take the printer offline.
2 Press Micro ↑ or Micro ↓ to move the paper to the desired
position on the tear bar. The printer beeps if you go out of
range.
3 Press Start/Stop to set and save the tear-off position. The
printer beeps twice. The paper rolls backward, then goes to
the new tear-off position. The Ready light goes on.
The paper remains at the current tear-off position until you send
another job to the printer. The paper moves from the tear-off
position to the Top-Of-Form and begins printing.

Section 5: Paper Loading 75

 Auto Tear-Off (Set to Off From Setup Menu)
When Auto Tear-Off is Off, press Tear Off to manually move the
continuous form paper to the tear-off position.
Note: Tear-Off is not recommended for labels.
1 When your print job has finished, press Alt + Tear Off.
The continuous form moves to the tear-off position.
2 Press Micro ↑ or Micro ↓ to move the paper to the desired
position on the tear bar.
3 Press Start/Stop to set the tear-off position.
The printer beeps twice. The paper rolls backward, then
goes to the new tear-off position.
Paper Loading

Auto Tear-Off (Set to One Second)

When the print buffer has not received data for one second, Auto
Tear-Off automatically moves the continuous form paper to the
tear-off bar. The print line can be anywhere on the page for Auto
Tear-Off to function in this mode.
To change the Auto Tear-Off setting in One-Second mode:
1 Press Start/Stop to take the printer offline.
2 Press Micro ↑ or Micro ↓ to move the paper to the desired
position on the tear bar. The printer beeps if you go out of
range.
3 Press Start/Stop to set and save the tear-off position.
The printer beeps twice. The paper rolls backward, then
goes to the new tear-off position. The Ready light goes on.
If your application software has delays between data
transmissions while Auto Tear-Off is set to one second, partial
pages may print. To prevent this, set Auto Tear-Off to On.

76 Section 5: Paper Loading

Using Setup
Mode
Section 6
Your printer is preset at the factory for font, pitch, form length, and
other settings (also called default settings). This section describes
how to change these default settings, how to set up macros, and
how to set form length. Also included is a summary of setup
settings with a quick path for changing settings, and a detailed
explanation of each setting (for help, see “Selecting Items From the
Setup Menu” on page 93).

Using Setup Mode

How to Use Setup Mode
We recommend loading continuous forms in your printer while
you are using Setup mode. You will be printing a series of
instruction menus to change printer settings.
To enter Setup mode:
1 Press Alt + Setup. The Main Menu prints. The Alt light
blinks as long as the printer is in Setup mode.
Printer Setup Mode - Main Menu
--------------------------------------------------
To Select Press
-------------- --------

Exit and Save Setup START/STOP

Print All FONT

Forms Macro Options PITCH

Data Options ALT

Control Options MICRO ↑

Emulation Options MICRO ↓

Section 6: Using Setup Mode 77

 2 Press Font to print a list of all the available options that
can be changed.
3 Select an option from the Main Menu and press the corre-
sponding button. A new menu prints each time you press
a button, telling you which button to press next.
To exit Setup mode:
1 Press Start/Stop until the printer returns to the Main
Menu. The Main Menu prints.
2 Press Start/Stop again to exit Setup mode. New settings
are saved only when the printer exits Setup mode.
To quickly return to the Main Menu, press the Macro button from
any menu that has a Return to the Main Menu selection.
We’ve provided a few examples to help you learn how to change
settings in Setup mode.
Using Setup Mode

Example of Changing a Language Setting

To change the language setting in Control Options:
1 Have continuous forms loaded in your printer.
2 Press Alt + Setup.
The Alt light blinks, the Main Menu prints. Your printer is
in Setup mode.

78 Section 6: Using Setup Mode

The examples that follow show 2380 Plus/2381 Plus menus.
Printer Setup Mode - Main Menu
--------------------------------------------------
To Select Press
-------------- --------

Exit and Save Setup START/STOP

Print All FONT

Forms Macro Options PITCH

Data Options ALT

Control Options MICRO ↑

Emulation Options MICRO ↓

3 Press Micro ↑ to print the Control Options menu.

Control Options Current Press
------------------------ ------------ --------

Using Setup Mode

Return to Main Menu START/STOP

Uni-Dir Printing Off FONT

Auto Ready Cut Sheet On PITCH

Set TOF Permanent ALT

Paper Out Alarm Enabled MICRO ↑

Bi-Di Alignment MICRO ↓

Demo Print Enabled LINE FEED

Menu Language English FORM FEED

Section 6: Using Setup Mode 79

 4 To change the Setup menu language, press Form Feed.
The Menu Language menu prints.
Menu Language
-------------------------
To Select Press
-------------- --------
No Change START/STOP
English FONT
French PITCH
German ALT
Italian MICRO ↑
Spanish MICRO ↓
Return to Main Menu MACRO

5 Press the key that corresponds to the language you need.

Using Setup Mode

In the example above, press Pitch to select French. The

Control Options menu prints in French.
6 You can either press Macro to return to the Main Menu or
press Start/Stop (No Change) to go back one menu and
change another setting.
7 If you return to the Main Menu, press Start/Stop to exit
Setup mode and save the new setting.

Example of Adjusting Bidirectional (Bi-Di)

Alignment
Occasionally, you may wish to adjust the character alignment (also
called bidirectional alignment) on your printer. The following
steps illustrate how to adjust the alignment of the print wires, and
assumes macros are disabled.
1 Make sure continuous forms are loaded in your printer.

80 Section 6: Using Setup Mode

2 Press Alt + Setup. The Alt light blinks and the Main Menu
prints. Your printer is in Setup mode.
Examples of 2380 Plus/2381 Plus menus follow.
Printer Setup Mode - Main Menu
---------------------------------------------------

To Select Press
-------------- --------

Exit and Save Setup START/STOP

Print All FONT

Forms Macro Options PITCH

Data Options ALT

Control Options MICRO ↑

Emulation Options MICRO ↓

3 Press Micro ↑.

Using Setup Mode

The Control Options menu prints.
Control Options Current Press
----------------------- ----------- --------

Return to Main Menu START/STOP

Uni-Dir Printing Off FONT

Auto Ready Cut Sheet On PITCH

Set TOF Permanent ALT

Paper Out Alarm Enabled MICRO ↑

Bi-Di Alignment MICRO ↓

Section 6: Using Setup Mode 81

 4 Press Micro ↓.
The Bi-Di Alignment menu prints.

Bi-Di Alignment
-----------------------
To Select PRESS
-------------- -----------

No Change START/STOP

Set Alignment FONT

Return to Main Menu MACRO

5 Press Font.
The Set Alignment menu prints.
This example shows a printer that needs alignment.
Using Setup Mode

Set Alignment
----------------------

To obtain best alignment of the pattern below

press Micro ↑ or Micro ↓.

When aligned, press START/STOP to exit.

6 Press either Micro ↑ or Micro ↓ to adjust the alignment.

Lines 2 and 4 move to align with lines 1 and 3. The printer
is aligned correctly when lines 2 and 4 are vertically aligned
with lines 1 and 3.

Press Micro ↓ to move lines 2 and 4 to the right. Press

Micro ↑ to move lines 2 and 4 to the left. In the example
below, press Micro ↓ to correct the alignment.

Lines 1 and 3 Lines 2 and 4

do not move move to align
with lines 1 and 3

82 Section 6: Using Setup Mode

 7 When your printout is properly aligned, press Start/Stop
to return to the Control Options menu or press Macro to
return to the Main Menu. This example shows a properly
aligned printer.

8 Press Start/Stop again to exit Setup mode and save the

new setting.

Using the Forms Macro

The operator panel has four macro settings (called Forms Macro) Using Setup Mode
for storing from one to four different formats. You can specify the
pitch, font, page length and other settings for each Forms Macro.
For example, you may regularly print a status report in 10-pitch
Gothic on 8.5 x 11 inch paper and labels in 20-pitch Courier on
3 x 7.5 inch paper. You would store the settings for the status
report in Forms Macro 1 and the settings for labels in Forms
Macro 2.

Section 6: Using Setup Mode 83

 When you are ready to print the status report, use Macro 1. For
printing labels, use Macro 2.
Note: Application software settings can temporarily override
macro settings.

Macro Light
When you receive your printer, the macro function is disabled and
the macro lights are not on. They will come on when you use
(enable) the macro function. Enabling the forms macro is described
in “Setting Up a Default Macro”.
The macro lights go off when you make any change from the
operator panel or from your software. When the lights are off, the
macro settings have been changed. Any changes are temporary
and will not be saved. To save settings in a macro, follow the
Using Setup Mode

directions described below in “Setting Up a Default Macro”.

Note: You may also set up a macro with the printer command, Set
Initial Conditions, which is described in the Technical
Reference.

Setting Up a Default Macro

While you are setting up your macro, make sure continuous forms
are loaded in your printer. You will be printing a series of
instruction menus to change macro settings.
Your printer comes with macros disabled. To designate a default
macro, or to change the settings in the default macro, you must
first enable the macro function.
Note: The default macro is displayed in the Forms Macro Options
menu when the printer is turned on.
To enable the forms macro:
1 Press Alt + Setup. The Main Menu prints.
The Alt light blinks while your printer is in Setup mode.

84 Section 6: Using Setup Mode

The examples that follow show 2380 Plus/2381 Plus menus.
Printer Setup Mode - Main Menu
--------------------------------------------

To Select Press
-------------- --------

Exit and Save Setup START/STOP

Print All FONT

Forms Macro Options PITCH

Data Options ALT

Control Options MICRO ↑

Emulation Options MICRO ↓

2 Press Pitch. The Forms Macro Options menu prints.

Forms Macro Options
-----------------------------

Using Setup Mode

To Select Current Press
-------------- ----------- --------

Return to Main Menu START/STOP

Set Default Macro Disabled FONT

Character Options PITCH

Paper Handling Options ALT

3 Press Font. The Set Default Macro menu prints.

Set Default Macro
---------------------------

To Select Press
-------------- --------
No Change START/STOP

Macro 1 FONT

Macro 2 PITCH
Macro 3 ALT

Macro 4 MICRO ↑

Disabled MICRO ↓
Return to Main Menu MACRO

Section 6: Using Setup Mode 85

 4 Select the macro you want to use as your default macro by
pressing the corresponding button. For example, to desig-
nate Macro 1 as the default macro, press Font.
The Forms Macro Options menu prints again, with Macro 1
as the current default macro.
Forms Macro Options

To Select Current Press

-------------- ----------- ---------

Return to Main Menu START/STOP

Set Default Macro Macro 1 FONT

Macro 1 ........ PITCH

Macro 2 ........ ALT

Macro 3 ........ MICRO ↑

Macro 4 ........ MICRO ↓

Using Setup Mode

While you are using or changing Macro 1, the macro light

indicates that your printer is using Macro 1.
To change the Macro 1 settings:
5 Press Pitch. The Forms Macro 1 Options menu prints.
Forms Macro 1 Options Press
-------------------------------- --------

No Change START/STOP

Character Options FONT

Paper Handling Options PITCH

Copy Macro ALT

Return to Main Menu MACRO

86 Section 6: Using Setup Mode

6 Press Font to print the Character Options menu.
Character Options Current Press
------------------------ ----------- ---------

No Change START/STOP

Default Font Gothic FONT

Default Pitch 10 PITCH

Code Page 437 ALT

Character Set 1 MICRO ↑

20-Pitch Enabled MICRO ↓

7 To change the font, press Font.

The printer instructs you to press Font until the light is on
next to the selected font on the Operator Panel.
8

Using Setup Mode

Press Start/Stop. The Character Options menu prints again,
indicating the new font setting.
9 To change the pitch, press Pitch.
The printer instructs you to press Pitch until the light is on
next to the selected pitch on the Operator Panel.
10 Press Start/Stop. The Character Options menu prints again,
indicating the new pitch setting.
11 Press Macro to return to the Main Menu or Start/Stop (No
Change) to go back to the previous menu.
12 If you return to the Main Menu, press Start/Stop to exit
Setup mode. The new default macro and settings are saved
when the printer exits Setup mode.

Section 6: Using Setup Mode 87

 Using the Macro Copy Function
The copy function is useful if you want to set up another macro
that, with a few variations, is like one you have already set up.
To copy and save the settings from one macro to another:
1 Make sure you have continuous forms loaded in your
printer.
2 Press Alt + Setup. The Alt light blinks and the Main Menu
prints. Your printer is in Setup mode.
3 Press Pitch. The Forms Macro Options menu prints.
Forms Macro Options

To Select Current Press

-------------- ----------- ---------

Return to Main Menu START/STOP

Using Setup Mode

Set Default Macro Macro 1 FONT

Macro 1 ........ PITCH

Macro 2 ........ ALT

Macro 3 ........ MICRO ↑

Macro 4 ........ MICRO ↓

4 To copy Macro 1 to Macro 2, press Alt to go to the Forms

Macro 2 Options menu. The Macro 2 light comes on while
your printer is using that macro.
Forms Macro 2 Options Press
------------------------------- --------

No Change START/STOP

Character Options FONT

Paper Handling Options PITCH

Copy Macro ALT

Return to Main Menu MACRO

88 Section 6: Using Setup Mode

 5 Press Alt. The Copy Macro 2 menu prints.
Copy Macro 2 Press
--------------------- -----

No Change START/STOP

Copy from 1 to 2 FONT

Copy from 3 to 2 PITCH

Copy from 4 to 2 ALT

Return to Main Menu MACRO

6 Press Font to copy the settings from Macro 1 to Macro 2.

To change the Macro 2 settings:
1 Press Start/Stop (No Change) to go back to the Forms
Macro 2 Options menu.
2 When you have finished changing settings, press Macro

Using Setup Mode

to return to the Main Menu.
3 Press Start/Stop to exit Setup and save the new settings.

Setting Variable Form Length

You may set the form length (sometimes referred to as page
length) in lines per page, from one line to a maximum of 22 inches
(558.8 mm). Lines Per Page (lpp) is the term used in the Form
Length menu.
Lines per inch (lpi) times forms length equals the lines per page
(LPP). For example, 6 lines per inch (lpi) times 11 inches (form
length) equals 66 lines per page (lpp).

Section 6: Using Setup Mode 89

 Exception
A4 is a metric setting. If you change from A4 to another setting, the
new setting rounds to the nearest lpp setting in inches. For
example, if the current setting is A4 at 6 lines per inch, and you
add 10 lpp, the new setting will be 80 lpp/13.33 inches.

How to Change Form Length

This example assumes macros are disabled.
To find out what your current setting is, go to Setup mode.
1 Have continuous forms loaded in your printer.
2 Press Alt + Setup. The Main Menu prints. The Alt light
blinks as long as you are in Setup mode.
The examples that follow show 2380 Plus/2381 Plus menus.
Using Setup Mode

Printer Setup Mode - Main Menu

--------------------------------------------

To Select Press
-------------- --------

Exit and Save Setup START/STOP

Print All FONT

Forms Macro Options PITCH

Data Options ALT

90 Section 6: Using Setup Mode

3 Press Pitch. The Forms Macro Options menu prints.

Forms Macro Options Current Press

------------------------------ ----------- ---------

Return to Main Menu START/STOP

Set Default Macro Disabled FONT

Character Options PITCH

Paper Handling Options ALT

Press Alt. The Paper Handling Options menu prints, show-

ing the current setting of 66 Lines Per Page (lpp)/11 inches.
Paper Handling Options Current Press
-------------------------------- ----------- ---------

No Change START/STOP

Auto Tear-Off On FONT

Using Setup Mode

Auto Cut Sheet Load On PITCH

Auto Sheet Feeder Off ALT

Form Length 66 LPP/11.00" MICRO ↑

Margin MICRO ↓

Left Margin 0 Inch

Right Margin 8 Inch

Bottom Margin 0 Inch

Lines Per Inch 6 LPI LINE FEED

Eject by FF Off FORM FEED

Return to Main Menu MACRO

Section 6: Using Setup Mode 91

 4 Press Micro ↑. The Form Length menu prints.
Form Length

To Select Press
-------------- --------

No change START/STOP

ADD 10 LPP FONT

ADD 5 LPP PITCH

ADD 1 LPP ALT

SUB 10 LPP MICRO ↑

11Inches MICRO ↓

12 Inches LINE FEED

A4 (296.3 mm) FORM FEED

Return to main menu MACROS

Using Setup Mode

The next two examples show how to set form length. They
can be modified to set any paper length.
To set the form length from 11" (66 lpp) to 14" (84 lpp) at 6
lpi, press these buttons in sequence. Each time you press a
button, a menu prints showing the current setting.
Press FONT (Add 10 LPP)
Press PITCH (Add 5 LPP)
Press ALT (Add 1 LPP)
Press ALT (Add 1 LPP)
Press ALT (Add 1 LPP)
To set the form length from 14" (84 lpp) to 10" (60 lpp) at
6 lpi:
Press MICRO ↑ (Sub 10 LPP)
Press MICRO ↑ (Sub 10 LPP)
Press MICRO ↑ (Sub 10 LPP)
Press PITCH (Add 5 LPP)
Press ALT (Add 1 LPP)

92 Section 6: Using Setup Mode

 5 Press Start/Stop. The Paper Handling Options menu prints
with the new setting.
6 Press Macro. The Main Menu prints.
7 Press Start/Stop to exit Setup mode and save these
settings.

Setup Selections
Tables 3 through 16 list the settings you can change under Forms
Macro Options, Data Options, Control Options and Emulation
Options and assumes macros are disabled.
Setup selections for the 238x Plus follow. Selections for the 239x
Plus begin on page 102. A definition of these settings begins on

Using Setup Mode

page 111.
Press Alt + Setup to enter the Setup menu.

Selecting Items From the Setup Menu

Each country has its own factory settings. Note that these tables
show U.S. factory settings.

Table 3. 2380/2381 Plus: Forms Macro Options (Character

Options)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions:

Font Pitch Pitch Font Draft

(Fast Draft, (see note 1)
Draft, Gothic,
Courier) (see
note 2)

Section 6: Using Setup Mode 93

 Table 3. 2380/2381 Plus: Forms Macro Options (Character
Options)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions:

Pitch (10, 12, Pitch Pitch Pitch 10

15, 17, 20, PS) (see note 1)

Code Page Pitch Pitch Alt 437

• No change Start/Stop
• 437 Font
• 850 Pitch
• 860 Alt
• 861 Micro ↑
Using Setup Mode

• 863 Micro ↓
• 865
• 1004
• 1053
(see note 3)

Character set Pitch Pitch Micro↑ 1

• No change Start/Stop
•1 Font
•2 Pitch

20-pitch Pitch Pitch Micro ↓ Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Note:

1 Press until light on operator panel corresponds with font or pitch

you want, then press Start/Stop.
2 Fast Draft only runs in 10 and 12 pitch.
3 More options are available.

94 Section 6: Using Setup Mode

Table 4. 2380/2381 Plus: Forms Macro Options (Paper Handling)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd 3rd button
functions button

Auto Tear-Off Pitch Alt Font Off

• No change Start/Stop
• On Font
• Off Pitch
• One second Alt

Auto Cut Sheet Pitch Alt Pitch On

Load
• No change Start/Stop

Using Setup Mode

• On Font
• Off Pitch

Auto Sheet Pitch Alt Alt Off

Feeder
• No change Start/Stop
• On Font
• Off Pitch
(see note 1)

Tractor 2 Pitch Alt Alt Off

Feeder
• No change Start/Stop
• On Font
• Off Pitch
(see note 2)

Section 6: Using Setup Mode 95

 Table 4. 2380/2381 Plus: Forms Macro Options (Paper Handling)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd 3rd button
functions button

Forms Length Pitch Alt Micro ↑ 11 Inch

• No change Start/Stop See “Setting
• Add 10 LPP Font Variable
• Add 5 LPP Pitch Form
• Add 1 LPP Alt Length” on
page 89.
• Sub 10 LPP Micro ↑

Margins Pitch Alt Micro ↓ L - 0 Inch

• No change Start/Stop R - 8 Inch
• Left Font (2380 Plus)
Using Setup Mode

• Right Pitch R - 13.6 Inch

• Bottom Alt (2381 Plus)
B - 0 Inch

Line Per Inch Pitch Alt Line Feed 6 Inch

• No change Start/Stop
• 3 Inches Font
• 4 Inches Pitch
• 6 Inches Alt
• 8 Inches Micro ↑

Eject by FF Pitch Alt Form Feed On

• No change Start/Stop
• On Font
• Off Pitch

Note:

1 The Auto Sheet Feeder function does not appear if the Tractor 2
Feeder option is installed.
2 The Tractor 2 Feeder function appears only if the Tractor 2 Feeder
option is installed.

96 Section 6: Using Setup Mode

Table 5. 2380/2381 Plus: Data Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Buffer Alt Font On

• No change Start/Stop
• On Font
• Off Pitch

Auto Line Feed Alt Pitch Off

• No change Start/Stop
• On Font
• Off Pitch

Using Setup Mode

Auto CR Alt Alt Off
• No change Start/Stop
• On Font
• Off Pitch

Zero Slash Alt Micro ↑ Off

• No change Start/Stop
• On Font
• Off Pitch

Download Alt Micro ↓ Enabled

• No change Start/Stop
• Enabled Font
(8K buffer)
• Disabled Pitch
11K buffer

Barcode Alt Line Feed Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Section 6: Using Setup Mode 97

 Table 5. 2380/2381 Plus: Data Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

FF Enable (2380 Alt Form Feed On

Plus only)
• No change Start/Stop
• On Font
• Off Pitch

Table 6. 2380/2381 Plus: Control Options

To enable/ Press the following buttons Factory

Using Setup Mode

disable the setting

following 1st button 2nd button 3rd button
functions

Unidirectional Micro ↑ Font Off

Print
• No change Start/Stop
• On Font
• Off Pitch

Auto Ready Cut Micro ↑ Pitch On

Sheet
• No change Start/Stop
• On Font
• Off Pitch

Set TOF Micro ↑ Alt Permanent

• No change Start/Stop
• Permanent Font
• Temporary Pitch

98 Section 6: Using Setup Mode

Table 6. 2380/2381 Plus: Control Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Paper Out Alarm Micro ↑ Micro ↑ Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Bi-Di Alignment Micro ↑ Micro ↓ See example

• No change Start/Stop on page 80.
• Set align- Font
ment

Demo Print Micro ↑ Line Feed Enabled

Using Setup Mode

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Menu Language Micro ↑ Form Feed English

(see note)
• No change Start/Stop
• English Font
• French Pitch
• German Alt
• Italian Micro ↑
• Spanish Micro ↓

More (prints Macro

additional menu
settings TOF
Read and Quiet
Mode)

Section 6: Using Setup Mode 99

 Table 6. 2380/2381 Plus: Control Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

TOF Read Micro ↑ Macro Pitch Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Quiet Mode Micro ↑ Macro Alt Disabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch
Using Setup Mode

Note: After you select a language, the menus print in that language.

Table 7. 2380/2381 Plus: Emulation Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Emulation Micro ↓ Font IBM Mode

Selection
• No change Start/Stop
• IBM Mode Font
• Epson Mode Pitch

100 Section 6: Using Setup Mode

Table 8. 2380/2381 Plus: IBM Mode

To enable/ Press the following buttons Factory

disable the setting
following 4th button 5th button
functions

Proprinter III Font Font Off

Mode
• No change Start/Stop
• On Font
• Off Pitch

Table 9. 2380/2381 Plus: Epson Mode

Using Setup Mode

To enable/ Press the following buttons Factory
disable the setting
following 4th button 5th button 6th button
functions

Table Select Pitch Font Font Graphics

• No change Start/Stop
• Graphics Font
• Italics Pitch

Section 6: Using Setup Mode 101

 Table 9. 2380/2381 Plus: Epson Mode

To enable/ Press the following buttons Factory

disable the setting
following 4th button 5th button 6th button
functions

Int’l Char. Set Pitch Pitch Pitch U.S.A.

• No change
• U.S.A. Start/Stop
• France Font
• Germany Pitch
• U.K. Alt
• (More...) Micro ↑
Micro ↓

• No change Start/Stop
Using Setup Mode

• Denmark Font
• Sweden Pitch
• Italy Alt
• Spain Micro ↑

Table 10. 2390/2391 Plus: Forms Macro Options (Character

Options)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Font Pitch Pitch Font Courier

(Courier, Pres- (see note 1)
tige, Gothic, Pre-
sentor, Orator,
Script, Draft,
Fast Draft)
(see note 2)

102 Section 6: Using Setup Mode

Table 10. 2390/2391 Plus: Forms Macro Options (Character
Options)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Pitch Pitch Pitch Pitch 10

(10, 12, 15, 17, (see note 1)
20, 24, PS)

Code Page Pitch Pitch Alt 437

• No change Start/Stop
• 437 Font
• 850 Pitch
• 860 Alt

Using Setup Mode

• 863 Micro ↑
• 865 (see Micro ↓
note 3)

Character set Pitch Pitch Micro ↑ 1

• No change Start/Stop
•1 Font
•2 Pitch

Note:

1 Press until a light on the operator panel corresponds with the font
or pitch you want, then press Start/Stop.
2 Fast Draft only runs in 10 and 12 pitch.
3 More options are available.

Section 6: Using Setup Mode 103

 Table 11. 2390/2391 Plus: Forms Macro Options (Paper Handling)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd 3rd button
functions button

Auto Tear-Off Pitch Alt Font Off

• No change Start/Stop
• On Font
• Off Pitch
• One second Alt

Auto Cut Sheet Pitch Alt Pitch On

Load
• No change Start/Stop
• On Font
Using Setup Mode

• Off Pitch

Auto Sheet Pitch Alt Alt Off

Feeder
• No change Start/Stop
• On Font
• Off Pitch
(This function
appears if the
Tractor 2 option
is not installed.)

Tractor 2 Pitch Alt Alt Off

Feeder
• No change Start/Stop
• On Font
• Off Pitch
(This function
appears only if
the Tractor 2
option is
installed.)

104 Section 6: Using Setup Mode

Table 11. 2390/2391 Plus: Forms Macro Options (Paper Handling)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd 3rd button
functions button

Forms Length Pitch Alt Micro ↑ 11 Inch

• No change Start/Stop See “Setting
• Add 10 LPP Font Variable
• Add 5 LPP Pitch Form
• Add 1 LPP Alt Length” on
page 89.
• Sub 10 LPP Micro ↑

Margins Pitch Alt Micro ↓ L - 0 Inch

• No change Start/Stop R - 8 Inch
• Left Font
(2390 Plus)

Using Setup Mode

• Right Pitch
R - 13.6 Inch
• Bottom Alt
(2391 Plus)
B - 0 Inch

Line Per Inch Pitch Alt Line Feed 6 Inch

• No change Start/Stop
• 3 Inches Font
• 4 Inches Pitch
• 6 Inches Alt
• 8 Inches Micro ↑

Eject by FF Pitch Alt Form Feed On

• No change Start/Stop
• On Font
• Off Pitch

Section 6: Using Setup Mode 105

 Table 12. 2390/2391 Plus: Data Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Buffer Alt Font On

• No change Start/Stop
• On Font
• Off Pitch

Auto Line Feed Alt Pitch Off

• No change Start/Stop
• On Font
• Off Pitch
Using Setup Mode

Auto CR Alt Alt Off

• No change Start/Stop
• On Font
• Off Pitch

Zero Slash Alt Micro ↑ Off

• No change Start/Stop
• On Font
• Off Pitch

106 Section 6: Using Setup Mode

Table 13. 2390/2391 Plus: Control Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Unidirectional Micro ↑ Font Off

Print
• No change Start/Stop
• On Font
• Off Pitch

Auto Ready Cut Micro ↑ Pitch On

Sheet
• No change Start/Stop
• On Font

Using Setup Mode

• Off Pitch

Set TOF Micro ↑ Alt Permanent

• No change Start/Stop
• Permanent Font
• Temporary Pitch

Paper Out Alarm Micro ↑ Micro ↑ Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Bi-Di Alignment Micro ↑ Micro ↓ See example

• No change Start/Stop on page 80.
• Set align- Pitch
ment

Demo Print Micro ↑ Line Feed Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Section 6: Using Setup Mode 107

 Table 13. 2390/2391 Plus: Control Options

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Menu Language Micro ↑ Form Feed English

(see note)
• No change Start/Stop
• English Font
• French Pitch
• German Alt
• Italian Micro ↑
• Spanish Micro ↓

More (prints Macro

Using Setup Mode

additional menu
settings)

TOF Read Micro ↑ Macro Pitch Enabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Quiet Mode Micro ↑ Macro Alt Disabled

• No change Start/Stop
• Enabled Font
• Disabled Pitch

Note: After you select a language, the menus print in that language.

108 Section 6: Using Setup Mode

Table 14. 2390/2391 Plus: Emulation Options (IBM Mode or Epson
Mode)

To enable/ Press the following buttons Factory

disable the setting
following 1st button 2nd button 3rd button
functions

Emulation Micro ↓ Font IBM Mode

Selection
• No change Start/Stop
• IBM Mode Font
• Epson Mode Pitch

Table 15. 2390/2391 Plus: IBM Mode

Using Setup Mode

To enable/ Press the following buttons Factory
disable the setting
following 4th button 5th button
functions

Alternate Font Pitch Off

Graphics Mode
• No change Start/Stop
• On Font
• Off Pitch

Section 6: Using Setup Mode 109

 Table 16. 2390/2391 Plus: Epson Mode

To enable/ Press the following buttons Factory

disable the setting
following 4th button 5th button 6th button
functions

Table Select Pitch Font Font Graphics

• No change Start/Stop
• Graphics Font
• Italics Pitch

Int’l Char. Set Pitch Pitch Pitch U.S.A.

• No change Start/Stop
• U.S.A. Font
• France Pitch
Using Setup Mode

• Germany Alt
• U.K. Micro ↑
• (More...) Micro ↓

• No Change Start/Stop
• Denmark Font
• Sweden Pitch
• Italy Alt
• Spain Micro ↑

110 Section 6: Using Setup Mode

Setup Selection Definitions
Font (IBM and Epson modes)
Supports the 2380 Plus/2381 Plus four font styles and the 2390
Plus/2391 Plus eight font styles. For help changing the settings:
• 238x Plus users see Table 3 on page 93.
• 239x Plus users see Table 10 on page 102.

Pitch (IBM and Epson modes)

Supports 10, 12, 15, 17, 20, (24 for 2390 Plus/2391 Plus) and PS
pitch. For help changing the settings:
• 238x Plus users see Table 3 on page 93.

Using Setup Mode

• 239x Plus users see Table 10 on page 102.

Code Page (IBM mode)

You may select one of the following code pages: 437, 850, 860, 861,
863, 865, 437G, 813, 851, 853T, 857, 869, 920, 1004, and 1053. Refer to
the setup menu for a list of other code pages available for
designated countries.
For help changing the settings:
• 238x Plus users see Table 3 on page 93.
• 239x Plus users see Table 10 on page 102.

Auto Ready Cut Sheet

This selection automatically puts the printer in the Ready state
when you load a cut sheet.
When set to On, the printer goes to the Ready state when you load
a cut sheet in the manual feed tray.

Section 6: Using Setup Mode 111

 When set to Off, the printer Ready light flashes when you load a
cut sheet. Press Start/Stop to put the printer in the Ready state.
Note: The Auto Sheet Feeder setup selection performs the same
function. If you installed the optional auto sheet feeder, turn
the Auto Sheet Feeder setting On to automatically put the
printer in the Ready state when a cut sheet is loaded.

Character Set (IBM mode)

You may select Character Set 1 or Character Set 2. Character Set 1
is the factory default.
You can use the printer commands ESC 6 and ESC 7 to select
character set 1 or 2, and override the setting selected in Setup
mode. These printer commands do not change the default
selection. For help changing the settings:
Using Setup Mode

• 238x Plus users see Table 3 on page 93.

• 239x Plus users see Table 10 on page 102.

20-pitch Condensed IBM mode (For 2380

Plus/2381 Plus Printers Only)
This setting enables or disables the 20-pitch mode. This setting
provides compatibility with other IBM printers.
When set to Disable, switching from 12 cpi to condensed 17 cpi
(Dec 15, Hex 0F) does not change the pitch.
When set to Enable, switching from 12 cpi to condensed 17 cpi
(Dec 15, Hex 0F) changes the pitch from 12 cpi to 20 cpi.

Automatic Tear-Off (IBM and Epson modes)

When set to On, Auto Tear-Off moves continuous form paper to
the tear-off position. See “Auto Tear-Off (Set to Off From Setup
Menu)” on page 76 for more information.

112 Section 6: Using Setup Mode

Auto Cut Sheet Load (IBM and Epson modes)
When set to On, the printer automatically loads a cut form.
When set to Off, you must press Form Feed or Line Feed to load a
cut form.
For help changing the settings:
• 238x Plus users see Table 4 on page 95.
• 239x Plus users see Table 11 on page 104.

Auto Sheet Feeder (IBM and Epson modes)

Set Auto Sheet Feeder to On after you install the Auto Sheet Feeder
option. For complete instructions, see “Using the Auto Sheet
Feeder” on page 122.
For help changing the settings:

Using Setup Mode

• 238x Plus users see Table 4 on page 95.
• 239x Plus users see Table 11 on page 104.

Forms Length (IBM and Epson modes)

You may set the form length (in lines per page) from one line to a
maximum of 22 inches.
See “Setting Variable Form Length” on page 89 for help changing
the setting.

Margin
This function lets you vary the left, right and bottom margin
settings. For example, you can select a 0-inch, 1/2-inch, 1-inch,
2-inch or 3-inch bottom margin.

Section 6: Using Setup Mode 113

 Line Length
Use the right margin to adjust line length (2381/2391 printer
models only).

Eject by Form Feed (IBM mode)

Eject by Form Feed determines how Form Feed is treated.
When set to On, Form Feed is treated as an eject operation for cut
forms.
When set to Off, Form Feed moves the paper to the next Top-Of-
Form (TOF).
For help changing the settings:
• 238x Plus users see Table 4 on page 95.
• 239x Plus users see Table 11 on page 104.
Using Setup Mode

Buffer (IBM and Epson modes)

This option enables you to change the buffer size.
When you select Off, the receive buffer size is set to zero.
When you select On for 2380 Plus/2381 Plus printers and the
optional buffer module is not installed, the buffer size is set to 7KB
or 11KB, depending on whether barcodes are enabled.
If the optional buffer module is installed, the buffer size is set to
39KB or 43KB.
When you select On for 2390 Plus/2391 Plus printers, the buffer
size is set to 32KB.
For help changing the settings:
• 238x Plus users see Table 5 on page 97.
• 239x Plus users see Table 12 on page 106.

114 Section 6: Using Setup Mode

Automatic Line Feed (IBM and Epson modes)
When set to Off, a line feed does not occur when a Carriage Return
(CR) code is received.
When set to On, a line feed is performed for each CR that is
received.
For help changing the settings:
• 238x Plus, see Table 5 on page 97.
• 239x Plus, see Table 12 on page 106.

Automatic CR (IBM mode)

When set to On, a carriage return occurs automatically for these
vertical movement commands:
ESC J n (Relative Move Baseline)

Using Setup Mode

LF (Line Feed)
VT (Vertical Tab).
If your application software sends a vertical movement command
and a CR, the output will still be correct because two carriage
returns are treated as one carriage return.
When set to Off, the automatic carriage return function is disabled
and vertical movements occur without a CR code.
Note: Form Feed (Dec 12, Hex 0C) always implies a Carriage
Return code, regardless of the option setting.
For help changing the settings:
• 238x Plus users see Table 5 on page 97.
• 239x Plus users see Table 12 on page 106.

Section 6: Using Setup Mode 115

 Zero Slash (IBM and Epson modes)
When Zero Slash is set to On, a zero with a slash down the middle
is printed instead of a numeric zero. The factory setting of Zero
Slash is Off. For help changing the settings:
• 238x Plus users see Table 5 on page 97.
• 239x Plus users see Table 12 on page 106.

Download (IBM and Epson modes)

Download is available only for 238x Plus printers.
When set to Enable, a portion of the buffer is reserved for
downloading fonts. The factory setting is Enable.
When set to Disable, the entire buffer is used as a receive buffer.
Using Setup Mode

Form Feed Enable (IBM and Epson modes)

Form Feed Enable is available only for the 2380 Plus printer. When
set to On, the printer executes a form feed code (X'0C').
When set to Off, the printer ignores a form feed code.

Unidirectional Printing (IBM and Epson modes)

Unidirectional Printing sets the direction of the print.
When set to On and in near-letter-quality mode, the printer prints
unidirectionally by line.
When set to Off, the two passes are printed bidirectionally except
Proportional Spacing, which will still be printed unidirectionally.
The factory setting is Off.
For help changing the settings:
• 238x Plus users see Table 6 on page 98.
• 239x Plus users see Table 13 on page 107.

116 Section 6: Using Setup Mode

Paper Out Alarm (IBM mode)
Paper out alarm enables or disables the alarm on the printer. The
factory setting is Enable.
When set to Enable, the alarm sounds when the printer runs out of
paper. When set to Disable, the alarm does not sound.
For help changing the settings:
• 238x Plus users see Table 6 on page 99.
• 239x Plus users see Table 13 on page 107.

Bidirectional Alignment (IBM and Epson modes)

When the print wires on the printhead become misaligned, see
“Example of Adjusting Bidirectional (Bi-Di) Alignment” on page
80.

Using Setup Mode

Menu Language
You may select one of the following languages in Setup mode:
English, French, German, Italian, and Spanish. After a language is
chosen, all menus will be printed in that language. For help
changing the settings:
• 238x Plus users see Table 6 on on page 99.
• 239x Plus users see Table 13 on page 108.

Quiet Mode
You can reduce the noise level of your printer by putting it in
Quiet mode. The printer prints slower in Quiet mode.

Section 6: Using Setup Mode 117

 Emulation Selection
You may select between IBM mode and Epson mode.
The factory setting is IBM mode.
For help changing the settings:
• 238x Plus users see Table 7 on page 100.
• 239x Plus users see Table 14 on page 109.

Proprinter III (IBM mode)

Proprinter III, available only on 2380 Plus/2381 Plus printers,
enables compatibility with the Proprinter III.
When set to On, the printer emulates a Proprinter III.
When set to Off, the printer will operate with added capabilities.
Using Setup Mode

See Table 8 on page 101 for the procedure to change the setting.

Alternate Graphics Mode (IBM mode)

Alternate Graphics Mode, available only on 2390 Plus/2391 Plus
printers, enables the use of the high-resolution 24-wire graphics
commands. These commands are similar to those used with the
Epson LQ570/LQ1070.
For help, see Table 15 on page 109 to change the setting.

118 Section 6: Using Setup Mode

Table Selection (Epson mode)
Use Table Selection to select Italic Character Table or Epson
Extended Graphic Character Table used in Epson. For help
changing the settings:
• 238x Plus users see Table 9 on page 101.
• 239x Plus users see Table 16 on page 110.

International Character Set (Epson mode)

The international character sets for Epson mode that are supported
are:
• U.S.A. (default) • Denmark I
• France • Sweden
• Germany • Italy
• U.K. • Spain I

Using Setup Mode

The following character sets are also supported, but only through
host commands used by Epson FX850/FX1050.
• Japan • Spain II
• Norway • Latin America
• Denmark II • Legal¹
• Korea¹
12380 Plus/2381 Plus printers only.
For help changing the settings:
• 238x Plus users see Table 9 on page 102.
• 239x Plus users see Table 16 on page 110.

Section 6: Using Setup Mode 119

Using Setup Mode

120 Section 6: Using Setup Mode

Printer Options

Section 7
This section lists all the options available for your printer. It
describes how to install the Auto Sheet Feeder, Tractor 2 Feeder,
Serial Adapter, and 32 Kbyte Buffer Module. Paper loading
instructions for the Auto Sheet Feeder and Tractor 2 Feeder are
also included.
Available Options P/N 2380 2381 2390 2391
Plus Plus Plus Plus

Printer Options
32 Kbyte Buffer Module 1180727 Yes Yes No No
Parallel Cable 1329605 (10 ft.), Yes Yes Yes Yes
1427498 (20 ft.),
or equivalent
Serial Cable (RS-232C) 1180786 (20 ft.), Yes Yes Yes Yes
1038693 (50 ft.),
or equivalent
Serial Adapter 1368700 Yes Yes Yes Yes
Extended Cut Sheet 1333163 Yes Yes Yes Yes
Paper Guides
Auto Sheet Feeder- 79F4840 Yes No Yes No
Narrow Carriage
Auto Sheet Feeder-Wide 11A3097 No Yes No Yes
Carriage
Printer Stand-Narrow 1368001 Yes No Yes No
Printer Stand-Wide 1368002 No Yes No Yes
Acoustics Option- 1332972 Yes No Yes No
Narrow

Section 7: Printer Options 121

 Available Options P/N 2380 2381 2390 2391
Plus Plus Plus Plus

Acoustics Option-Wide 1332973 No Yes No Yes

Tractor 2 Feeder - Wide 11A3265 No Yes No Yes
Carriage
Tractor 2 Feeder - Narrow 11A3195 Yes No Yes No
Carriage

Using the Auto Sheet Feeder

Read this section to install the Auto Sheet Feeder, change the Auto
Sheet Feeder setting on the printer, and load paper in the Auto
Sheet Feeder.
The Auto Sheet Feeder attaches to the front of your printer and
Printer Options

automatically feeds single sheets of paper into the printer. With the
Auto Sheet Feeder installed, you can print from single sheets of
paper stacked in a tray instead of manually feeding each sheet.
You can also print on continuous forms loaded in the printer’s
tractor feeder while the Auto Sheet Feeder is installed. If you need
to manually feed a single sheet or cut form, a convenient manual
feed tray is located on top of the feeder.
The paper you use in the Auto Sheet Feeder must meet the
specifications listed on page 161.

122 Section 7: Printer Options

 There are two sizes of Auto Sheet Feeders:
• Narrow carriage (for 2380 and 2390 Plus Models)
• Wide carriage (for 2381 and 2391 Plus Models)
Note: The illustrations in this section show the narrow car-
riage. Your Auto Sheet Feeder may look different
from the illustrations.

Front Cover

Auto Sheet Feeder

Front Paper Supports

Printer Options
Wire Paper Support
(Wide Carriage includes 2)

Installing the Auto Sheet Feeder

The Auto Sheet Feeder is easy to install and remove. No electrical
connection is needed and no special training or tools are required.
1 Make sure the printer is Off.

Section 7: Printer Options 123

 2 Open, pull up and remove the front cover.
3 Push up the paper select lever.

Front Cover

Paper Select Lever

Printer Options

4 Attach the front paper supports to the Auto Sheet Feeder.

124 Section 7: Printer Options

5 Insert the tabs on both sides of the Auto Sheet Feeder into
the grooves on the printer.
Groove

Tab

Groove

Tab

6 Pull the paper support to the upright position and attach

the wire paper support to it.

Printer Options
Paper Support Wire Paper Support

Front Cover

7 Attach the front cover that came with the Auto Sheet
Feeder.
8 Complete the steps in the next section to set the printer
Auto Sheet Feeder option to On in Setup mode.

Section 7: Printer Options 125

 Changing the Auto Sheet Feeder Setting
The printer’s factory default setting for the Auto Sheet Feeder is
Off. Before using the Auto Sheet Feeder, you must put the printer
in Setup mode and turn the Auto Sheet Feeder setting On.
To put the printer in Setup mode and turn the Auto Sheet Feeder
setting On:
1 Make sure you have continuous forms loaded on your
printer and the paper select lever is down in the continu-
ous forms position.
2 Press Alt + Setup. The Alt light blinks and the Main Menu
prints. Your printer is in Setup mode.
Printer Setup Mode - Main Menu
--------------------------------------------------
To Select Press
-------------- --------
Printer Options

Exit Setup START/STOP

Print All FONT

Forms Macro Options PITCH

Data Options MICRO ↑

Control Options MICRO ↓

Emulation Options LINE FEED

126 Section 7: Printer Options

3 Press Pitch. The Forms Macro Options menu prints.
Forms Macro Options Current Press

-------------------------------- ----------- ---------

Return to Main Menu START/STOP

Set Default Macro Disabled FONT

Character Options PITCH

Paper Handling Options ALT

4 Press Alt. The Paper Handling Options menu prints.

Paper Handling Current Press

-------------------------------- ----------- ---------

No Change START/STOP

Printer Options
Auto Tear-Off On FONT

Auto Cut Sheet Load On PITCH

Auto Sheet Feeder Off ALT

Form Length 66 LPP/11.00 MICRO ↑

Margin MICRO ↓

Left Margin 0 Inch

Right Margin 8 Inch

Bottom Margin 0 Inch

Lines Per Inch 6 LINE FEED

Eject by FF On FORM FEED

Return to Main Menu MACRO

5 Press Font to set the Auto Sheet Feeder to On.

6 Press Start/Stop. The Main Menu prints again.
7 Press Start/Stop to exit Setup mode. The new setting is
saved upon exit from Setup mode and you can now use the
Auto Sheet Feeder.

Section 7: Printer Options 127

 Loading Paper in the Auto Sheet Feeder
The Auto Sheet Feeder lets you print from single sheets of paper
stacked in the feeder. The option also includes a manual feed tray
that lets you manually feed a single sheet of paper or cut form.
This section includes instructions for loading paper in the
automatic sheet feeder and the automatic sheet feeder’s manual
feed tray.

Note
In the following illustrations the front has been detached for
easier viewing.
Printer Options

Loading Paper for Automatic Feed

1 If continuous forms are loaded on the push tractor, park
the continuous forms.
For help on parking continuous forms, see step 1 of “Park-
ing Continuous Forms and Changing Tractor Feeders” on
page 141.

128 Section 7: Printer Options

 2 Move the paper select lever up to the cut forms posi-
tion.
3 Pull the paper support to the upright position (the wide
carriage model has two paper supports).
4 Attach the wire paper support to the paper support (the
wide carriage model has two wire paper supports).
5 Pull the locking lever forward to allow paper to be
loaded.

Wire Paper Support

Paper Support
Locking Lever

Printer Options
Paper Select Lever

6 Place single sheets into the Auto Sheet Feeder.

Section 7: Printer Options 129

 Notes:
• Place letterhead paper with the letterhead facing up
and toward the printer.
• The paper level should not exceed the markings on the
label located on the inside of the paper holder.
Printer Options

7 Move the paper guide so the desired print start position

aligns with the symbol [A printed on the margin guide of
the Auto Sheet Feeder.
The distance from the [A symbol to the left paper
guide determines the left margin.
Printing begins at
the [A symbol.

Left Paper Guide

130 Section 7: Printer Options

 8 Move the right paper guide to match the form width you
are using.
9 Push the locking lever in toward the printer.

Locking Lever

Printer Options
10 Press Start/Stop. The Ready light comes on and you are
ready to print.

Section 7: Printer Options 131

 Loading Paper for Auto Sheet Feeder Manual Feed
If continuous forms are currently loaded on the printer, park the
continuous forms before performing these steps. For help parking
continuous forms, see steps 1 and 2 of “Parking Continuous Forms
and Changing Tractor Feeders” on page 141.
1 Push the paper select lever up to the cut forms posi-
tion.
2 Pull the locking lever forward.

Locking Lever
Printer Options

Manual Feed Tray

Paper Select Lever

132 Section 7: Printer Options

 3 Set the left margin. Move the paper guides so that the print
start position you want aligns with the symbol [A printed
on the margin guide.

The distance from the [A symbol to the left

paper guide determines the left margin.

Left Paper Guide

Printing begins at
the [A symbol.

Printer Options
Manual Feed Tray

Note: If you make a left margin setting in your application

software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
4 Insert paper all the way into the printer.
The paper feeds automatically to the Top-Of-Form (TOF)
when the Auto Sheet Feeder option is on. The Ready light
comes on and you are ready to print.
Note: After you finish printing on manual insertion paper, move
the locking lever back to let paper feed automatically.

Section 7: Printer Options 133

 Auto Sheet Feeder Printable Area (Automatic Mode)
Printer Options

Note: When using 22 in. long paper the maximum width can only
be 8.5 in. or less. Paper greater than 8.5 in. wide can only be
less than or equal to 14 in. long.

134 Section 7: Printer Options

Auto Sheet Feeder Printable Area (Manual Feed)

Printer Options
Note: When using 22 in. long paper the maximum width can only
be 8.5 in. or less. Paper greater than 8.5 in. wide can only be
less than or equal to 14 in. long.

Section 7: Printer Options 135

 Using the Tractor 2 Feeder
The Tractor 2 Feeder attaches to the front of your printer and
provides dual tractor capability with a second tractor feed for
continuous forms. This option lets you have two different types of
continuous forms loaded on your printer at the same time. A
convenient manual feed tray on top of the feeder allows you to
manually feed cut sheets or envelopes while the feeder is installed.
There are two sizes of Tractor 2 Feeders:
• Narrow carriage (for Lexmark 2380 and Lexmark 2390)
• Wide carriage (for Lexmark 2381 and Lexmark 2391)
Printer Options

136 Section 7: Printer Options

Installing the Tractor 2 Feeder
The Tractor 2 Feeder is easy to install. No special tools or training
are needed.
Note: Before installing the Tractor 2 Feeder, make sure continuous
forms are loaded on the normal tractor feeder. (If Tractor 2
is installed, you must remove it from the printer to load con-
tinuous forms on the normal tractor feeder.) For help
loading continuous forms on the normal tractor feeder, see
“Loading Continuous Forms on the Push Tractor” on page
53.
1 Make sure the printer is Off.
2 Open, pull up, and remove the front cover.
3 If necessary, push the paper select lever down to the con-
tinuous forms position.

Printer Options
Front Cover

Power Switch

Paper Select Lever

4 Remove all tape from the Tractor 2 Feeder including the

tape that holds the Tractor 2 Feeder cable to the Tractor 2
Feeder.

Section 7: Printer Options 137

 5 Grasp the Tractor 2 Feeder using the right and left side
panels.
6 Insert the tabs on both sides of the Tractor 2 Feeder into
the grooves on the printer.

Groove

Left Side Panel Tab

Right Side Panel

Printer Options

7 Attach the front cover that came with the Tractor 2 Feeder.

Front Cover

138 Section 7: Printer Options

8 Remove the system board cover from the back of the
printer. Pry it in the center at the bottom and lift it from
the bottom.

9 On the system board cover, push in the knockout plug.

Printer Options

Section 7: Printer Options 139

 10 Reinstall the system board cover.
11 Plug the Tractor 2 Feeder cable into the Tractor 2 connec-
tor on the back of the printer.
Make sure the symbol (s) on the Tractor 2 Feeder cable
faces up. Align the symbol (s) on the cable with the (t) sym-
bol on the back of the printer above the Tractor 2 connector.
Printer Options

Tractor 2 Connector
Tractor 2 Feeder Cable

140 Section 7: Printer Options

 12 Turn the printer On.
13 Read “Parking Continuous Forms and Changing Tractor
Feeders” to learn how to switch from one tractor feeder to
the other.

Parking Continuous Forms and Changing Tractor

Feeders
The Tractor 2 light on the operator panel shows you which tractor
feeder is selected. The Tractor 2 light is On when the Tractor 2
Feeder is selected, and Off when the normal tractor feeder is
selected.
To park continuous forms on the currently selected tractor feeder
and switch to the other tractor feeder:
1

Printer Options
Tear off the leading edge of the continuous forms loaded
on the tractor feeder.

2 Press Alt + Park/Load to park the continuous forms.

3 Press Alt + Tractor to switch to the other tractor feeder.
The Tractor 2 light indicates which tractor feeder is
selected.

Section 7: Printer Options 141

 Loading Paper in the Tractor 2 Feeder
The Tractor 2 Feeder has a tractor feeder for continuous forms and
a manual feed tray for single sheets and single-part forms.
This section includes directions for loading both continuous forms
in the Tractor 2 Feeder and cut forms or envelopes in the manual
feed tray.

Loading Continuous Forms in the Tractor 2 Feeder

1 Turn the printer On.
2 Make sure the paper path is clear. If a cut form or enve-
lope is loaded in the printer, remove it.
3 Set the forms thickness lever to position 7 while loading
the paper.
Printer Options

4 Make sure the paper select lever is pushed down in the

continuous forms position.

142 Section 7: Printer Options

 5 Lift up and pull out the manual feed tray to remove it
from the Tractor 2 Feeder.

6 Pull up the left and right tractor locking levers to unlock

Printer Options
the tractors.

Locking Lever

Paper Select Lever

7 Open the left and right tractor doors.

Section 7: Printer Options 143

 8 Place the paper holes over the second or third pins on the
tractors. If necessary, move the left or right tractor to
adjust the tractor to the paper width.

Left Tractor Door

Right Tractor Door

9 Close the left and right tractor doors.

Printer Options

144 Section 7: Printer Options

 10 Set the left margin. Move the tractors so the desired print
start position aligns with the symbol [A printed on the mar-
gin guide.
Moving the paper all the way left creates the widest left
margin. Moving the paper all the way right creates the nar-
rowest left margin.
The distance from the [A symbol to the left
paper guide determines the left margin.

Left Tractor

Printing begins at
the [A symbol.

Printer Options
Note: If you make a left margin setting in your application
software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
11 Push down the left tractor locking lever to lock it in place.
Remove slack from the paper and lock the right lever.
12 Move the forms thickness lever back to a suitable setting.
For help, see “Setting the Forms Thickness Lever” on page
68.
13 Replace the manual feed tray.

Section 7: Printer Options 145

 14 Press Start/Stop. The paper loads to the print position or
the tear-off position if Auto Tear-Off is On.
15 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on solid.
You are now ready to print.
When printing the first page on continuous forms using the push
tractor, line spacing within the first 1½ inches of the form may not
be uniform.

Loading Cut Sheets in the Tractor 2 Feeder

Use the manual feed tray on the Tractor 2 Feeder to load cut forms.
Use only single sheets of paper or single-part forms.
1 Turn the printer On.
2 Make sure the paper path is clear. If continuous forms are
Printer Options

loaded in the printer, park them.

For help parking continuous forms, see steps 1 and 2 of
“Parking Continuous Forms and Changing Tractor Feed-
ers” on page 141.
3 Push the paper select lever up to the cut forms posi-
tion.
4 Pull the paper support to the upright position.
Paper Support

Manual Feed Tray

Paper Select Lever

146 Section 7: Printer Options

 5 Set the left margin. Move the paper guides so that the print
start position you want aligns with the symbol [A printed
on the margin guide.
Left Paper Guide

Printing starts at the [A symbol.

The distance between the [A
symbol and the left paper guide
determines the left margin.

Printer Options
Note: If you make a left margin setting in your application
software, it is added to the left margin setting on the
printer. For example, if you set the left margin at 1
inch on the printer, and also have the left margin set
at 1 inch in your application software, the printer
begins printing 2 inches from the left edge of the
page.
6 Place a cut form against the left paper guide. Move the
right paper guide so that the guide aligns with the right
edge of the paper.

Right Paper Guide

Section 7: Printer Options 147

 7 Insert paper into the printer. The Paper Out light stops
blinking.
a If Auto Cut Sheet Load is On (factory default), the
paper feeds automatically to the top of the form.
b If Auto Cut Sheet Load is Off, press Form Feed.
8 Make sure the printer is online (Ready light is on solid).
If it is not, press Start/Stop until the Ready light is on
solid. You are now ready to print.

Removing the Tractor 2 Feeder

To remove the Tractor 2 Feeder and load continuous forms on the
normal tractor feeder:
1 Turn the printer Off.
Printer Options

2 If continuous forms are loaded on the Tractor 2 Feeder,

remove the continuous forms.
3 Press down on the tabs on both sides of the Tractor 2
Feeder. While holding the tabs down, pull the Tractor 2
Feeder straight out of the printer.

Tab

Tab

148 Section 7: Printer Options

 4 Load continuous forms on the normal tractor feeder. For
help, see “Loading Continuous Forms on the Push Tractor”
on page 53.
5 Reinstall the Tractor 2 Feeder. For help, see “Installing the
Tractor 2 Feeder” on page 137.
6 Reload forms on the Tractor 2 Feeder. For help, see “Load-
ing Paper in the Tractor 2 Feeder” on page 142.
7 Turn the printer On.
8 Choose the tractor feeder you want to use as the paper
source. For help, see “Parking Continuous Forms and
Changing Tractor Feeders” on page 141.

Tractor 2 Printable Area (Manual Feed)

Printer Options

Section 7: Printer Options 149

 Installing the Serial Adapter
For RS-422 Users Only

For connection to a host system with an FCC Class A

designation, properly shielded and grounded cables must be
used. Proper cables are available from authorized dealers.

You can use the serial adapter (Lexmark P/N 1368700) to connect
the printer to a serial printer cable. You can set the communication
speed and other conditions using the dip switches located on the
back of this unit.
1 Make sure the printer and computer are Off.
2 Unplug the parallel cable from the printer and the com-
puter if attached.
Printer Options

3 Plug the adapter cable into the parallel connector on the

back of the printer. Plug the adapter cable power cord
into the power outlet on the back of the printer.

Power Outlet

Parallel Connector

Adapter Cable
Adapter Cable
Power Cord

150 Section 7: Printer Options

4 Attach the serial cable to the serial connector on the
adapter.

Serial Cable

Serial Connector

Printer Options
5 Attach the other end of the serial cable to the computer.
For help, see your computer documentation.
6 Set the switches on the rear of the serial adapter to 1 (On)
or 0 (Off). The following table describes the switch settings.
Baud Rate Switch 1 Switch 2 Switch 3
38400 bps (RS-422 only) On On Off
19200 bps On On On
9600 bps Off Off Off
4800 bps Off Off On
2400 bps Off On Off
1200 bps Off On On
600 bps On Off Off
300 bps On Off On

Section 7: Printer Options 151

 Bits Per Character Switch 5
8 bits Off
7 bits On
(See note)
Parity Switch 6 Switch 7

No parity Off Off

Ignore parity Off On
Odd parity On Off
Even parity On On
Buffer Size Switch 8
Normal Off
Minimum On
Handshake Protocol Switch 4 Switch 9
Printer Options

DTR Pacing Off Off

DTR + XON/XOFF On Off
XON/XOFF Off On
Robust XON/XOFF On On
Print Test Switch 10

Normal Operation Off

Test mode On
RS-422 Switch 11
normal/reverse
Normal Off
Reverse On
Serial Protocol Switch 12
selection
RS-232 Off
RS-422 On

152 Section 7: Printer Options

 7 To make sure the serial adapter is installed properly, use
a ballpoint pen to move Switch 10 to the On (Test mode)
position.

12
11
10
9
8
7
6
5
4
3
2

8 Insert paper and turn On the printer. A test page prints.

9 Verify the settings on the test page.
10 Turn the printer off.
11 Move Switch 10 to the Off position to end test mode.
12 Turn the printer and the computer back on.

Printer Options
Installing the 32 Kbyte Buffer Module
These installation instructions are for the user who is familiar
with installing printer options. Improper installation of the
Buffer Module may cause serious damage to the module or
printer. See your dealer or a service person if you do not have any
experience installing printer options.

Installing the Module

Before beginning the installation:
1 Remove any continuous forms from the printer.
2 Turn the printer Off.

Section 7: Printer Options 153

 3 Disconnect the power cord and the printer cable. If the
Tractor 2 Feeder is installed on the printer, disconnect the
Tractor 2 cable.
The Buffer Module is installed at the rear of the printer, and the
illustrations show the module being installed as you face the rear
of the printer.
1 Lift the paper support to the upright position.
2 Remove the system board cover from the back of the
printer. Pry it in the center at the bottom and lift it from
the bottom.

Paper Support
Printer Options

Rear View
of Printer

System Board Cover

3 Lift the plastic flap covering the system board and tuck it
up out of the way as you do steps 4, 5, and 6.

154 Section 7: Printer Options

4 Hold the Buffer Module so the white dot on the module
is facing you.
Use care when you install the module in steps 5 and 6. Do
not bend the pins or misalign the module pins with the
holes.

Socket IC11

Printer Options
5 Locate socket IC11 (the third socket from the left) on the
system board.
6 Align the pins of the module exactly with the holes in
socket IC11 on the system board. Align the back pins
first, then gently rock the module to align the front pins
with the holes.
7 Press the module into place so it is seated firmly in the
socket.
Note: Before you turn the printer back on, make sure that:
• The white dot on the module is facing you.
• All pins of the module are fully seated in the correct
holes.
8 Move the printer cable clips on the parallel connector to
the center position and reinstall the system board cover.
9 Reattach the printer cable, the line cord, and the Tractor 2
cable (if necessary).
10 Run the printer test.

Section 7: Printer Options 155

 Running the Printer Test
1 Turn the printer On.
2 Load paper.
3 Turn the printer Off.
4 Press and hold Line Feed as you turn the power switch
On.
5 Release Line Feed when printing starts.
6 Print one page of the printer test.
If the module has been installed correctly, 32K appears in
the upper right corner of the test page.
7 Stop the printer test (turn the printer Off).
Printer Options

Troubleshooting
After you install the module, if the operator panel lights stay on
solid and the printer will not function, the module is not correctly
installed. Check the following items:
• Is the module seated in the socket? If not, firmly press the
top of the module to push the pins into the socket.
• Are the module pins misaligned with the socket?
If so, remove and reinstall the module correctly.
To remove the module, grasp both sides and gently rock it
as you lift it from the socket. Remove the module carefully
because the pins bend very easily.

156 Section 7: Printer Options

Supplies

Section 8
This section describes supplies and paper specifications.
A parallel cable, ribbon cartridges, and paper are the only supplies
you need for your printer.
You can order a 10 ft. or 20 ft. parallel cable from Lexmark. Order
part number 1329605 (10 ft. cable) or part number 1427498 (20 ft.
cable).
When you need a new ribbon cartridge, order part number

Supplies
1040930.

The tables that follow show the paper specifications without an

optional feeder installed. If you installed the Auto Sheet Feeder,
see “Auto Sheet Feeder Paper Specifications” on page 161. If you
installed the Tractor 2 Feeder, see “Tractor 2 Feeder Paper
Specifications” on page 162.

Section 8: Supplies 157

 2380 Plus/2390 Plus Paper Specifications (no optional feeder installed)
Paper Cut Forms Continuous Forms Envelopes
Dimensions Single Multiple part Single Multiple
part
Width
Maximum 297 mm 297 mm 254 mm 254 mm 241 mm
(11.7 in.) (11.7 in.) (10 in.) (10 in.) (9.5 in.)
See Note 2 See Note 2
Maximum N/A N/A 241 mm 241 mm N/A
Hole to Hole See Note 1 (9.5 in.) (9.5 in.)
Minimum 76 mm 76 mm 76 mm 76 mm 152 mm
(3.0 in.) (3.0 in.) (3.0 in.) (3.0 in.) (6.0 in.)
Minimum N/A N/A 63 mm 63 mm N/A
Hole to Hole (2.5 in.) (2.5 in.)
Page Length
Maximum 558.8 mm 558.8 mm N/A N/A 152 mm
(22.0 in.) (22.0 in.) (6.0 in.)
Supplies

Minimum 76 mm 76 mm 76 mm 76 mm 110 mm
(3.0 in.) (3.0 in.) (3.0 in.) (3.0 in.) (4.1 in.)
Weight
Maximum 90 g/m2 N/A 90 g/m2 N/A 90 g/m2
(24 lb.) (24 lb.) (24 lb.)
Minimum 45 g/m2 N/A 56 g/m2 N/A 56 g/m2
(12 lb.) (15 lb.) (15 lb.)

158 Section 8: Supplies

2380 Plus/2390 Plus Paper Specifications (no optional feeder installed)
Paper Cut Forms Continuous Forms Envelopes
Dimensions Single Multiple part Single Multiple
part
Thickness - Multiple Part Forms of 45 g/m2 (12 lb.) paper
0.058-0.114 See Note 3 0.058-0.114 See Note 3 0.053 mm
mm mm (0.021 in.)
(0.0023- (0.0023 -
0.0045 in.) 0.0045 in.)
Notes:

1 N/A means not applicable.

2 When the Auto Sheet Feeder or Tractor 2 Feeder is installed, the maximum width
of a cut form is 215 mm (8.5 in.) for manual loading.
3 Up to 0.512 mm (0.0202 in.) for 2380 Plus printers; up to 0.389 mm (0.015 in.) for
2390 Plus printers.

2381/2391 Plus Paper Specifications (no optional feeder installed)

Supplies
Paper Cut Forms Continuous Forms Envelopes
Dimensions Single Multiple part Single Multiple
part
Width
Maximum 420 mm 420 mm 406 mm 406 mm 241 mm
(16.5 in.) (16.5 in.) (16.0 in.) (16.0 in.) (9.5 in.)
Maximum N/A N/A 393 mm 393 mm N/A
Hole to Hole See Note 1 (15.5 in.) (15.5 in.)
Minimum 76 mm 76 mm 76 mm 76 mm 152 mm
(3.0 in.) (3.0 in.) (3.0 in.) (3.0 in.) (6.0 in.)
Minimum N/A N/A 63 mm 63 mm N/A
Hole to Hole (2.5 in.) (2.5 in.)
Page Length
Maximum 558.8 mm 558.8 mm N/A N/A 110 mm
(22.0 in.) (22.0 in.) (4.1 in.)
Minimum 76 mm 76 mm 76 mm 76 mm 152 mm
(3.0 in.) (3.0 in.) (3.0 in.) (3.0 in.) (6.0 in.)

Section 8: Supplies 159

 2381/2391 Plus Paper Specifications (no optional feeder installed)
Paper Cut Forms Continuous Forms Envelopes
Dimensions Single Multiple part Single Multiple
part
Weight
2
Maximum 90 g/m N/A 90 g/m2 N/A 90 g/m2
(24 lb.) (24 lb.) (24 lb.)
Minimum 45 g/m2 N/A 56 g/m2 56 g/m2
(12 lb.) (15 lb.) (15 lb.)
Thickness - Multiple Part Forms of 45 g/m2 (12 lb.) paper
0.058-0.114 See 0.058-0.114 See 0.053 mm
mm Note 2 mm Note 2 (0.021 in.)
(0.0023- (0.0023-
0.0045 in.) 0.0045 in.)
Notes:

1 N/A means not applicable.

2 Up to 0.512 mm (0.0202 in.) for 2381 Plus printers; up to 0.389 mm (0.015 in.) for
Supplies

2391 Plus printers.

160 Section 8: Supplies

Auto Sheet Feeder Paper Specifications
Paper Size Narrow carriage Wide carriage
(2380/2390) (2381/2391)
Automatic Feed Mode (single-part form)
Length 139.7 mm (5.5 in.) 139.7 mm (5.5 in.)
minimum minimum
355.6 mm (14.0 in.) (See Note 1) 355.6 mm (14.0 in.) (See Note 1)
maximum maximum
558.8 mm (22 in.) (See Note 2) 558.8 mm (22 in.) (See Note 2)
Width 139.7 mm (5.5 in.) 105 mm (4.13 in.)
minimum minimum
215.9 mm (8.5 inch) 364 mm (14.3 in.)
maximum maximum
Manual Insertion Mode (single-/multi-part form)
Length 139.7 mm (5.5 in.) 139.7 mm (5.5 in.)

Supplies
minimum minimum
355.6 mm (14.0 in.) (See Note 1) 355.6 mm (14.0 in.) (See Note 1)
maximum maximum
558.8 mm (22 in.) (See Note 2) 558.8 mm (22 in.) (See Note 2)
Width 76.2 mm (30 in.) 76.2 mm (3.0 in.)
minimum minimum
279.4 mm (11.0 in.) 420 mm (16.5 in.)
maximum maximum
2
Paper Weight 16 ~ 24 lbs (60 ~ 90 g/m )
Notes:

1 Paper width greater than 8.5 in. (215.9 mm).

2 For 8.5 in. (215.9 mm) paper width or less.

Section 8: Supplies 161

 Tractor 2 Feeder Paper Specifications
Paper Size Narrow carriage Wide carriage
(2380/2390) (2381/2391)
Tractor Feeder (continuous forms)
Length 76 mm (3.0 in.) 76 mm (3.0 in.)
minimum minimum
N/A N/A
maximum maximum
Width 76 mm (3.0 in.) 76 mm (3.0 in.)
minimum minimum
254 mm (10 in.) 406 mm (16.0 in.)
maximum maximum
Manual Feed (cut sheets/single part forms)
Length 139.7 mm (5.5 in.) 139.7 mm (5.5 in.)
minimum minimum
Supplies

355.6 mm (14.0 in.) (See Note 1) 355.6 mm (14.0 in.) (See Note 1)
maximum maximum
558.8 mm (22 in.) (See Note 2) 558.8 mm (22 in.) (See Note 2)
Width 76.2 mm (3.0 in.) 76.2 mm (3.0 in.)
minimum minimum
279.4 mm (11.0 in.) 420 mm (16.5 in.)
maximum maximum
2
Paper Weight 16 ~ 24 lbs (60 ~ 90 g/m )
Notes:

1 Paper width greater than 8.5 in. (215.9 mm).

2 For 8.5 in. (215.9 mm) paper width or less.

162 Section 8: Supplies

Troubleshooting
and
Maintenance
Section 9
This section helps you identify printer conditions and problems
that you can often correct yourself. When you first recognize a
problem, determine whether it is located within the printer, the
software (program), or an option. For additional assistance and
answers to your questions, contact your service representative.
When diagnosing a problem, refer to the quick checklist that

Troubleshooting and
begins on page 165.

Maintenance
Table 17. Troubleshooting Contents
Problem See page

Status Lights 168

Paper Jams 171
Printing Problems 172
Missing Characters/Format Control Codes 172
Partial Job Prints 172
Poor Print Quality 173
Wrong Line Length 174
Incorrect Pitch or Font 176
Printer Continues Beyond Edge of Form 177
Paper Feeding Problems 179
Printer Does Not Feed Paper 179
Paper Not Feeding From Auto Sheet Feeder 180

Section 9: Troubleshooting and Maintenance 163

 Table 17. Troubleshooting Contents
Problem See page

Paper Jam in Auto Sheet Feeder 181

Paper Jam in Entrance to Printer 181
Paper Skewed in Printer 182
Auto Sheet Feeder Feeds Multiple Sheets 182
Auto Sheet Feeder Feeds at Incorrect Rate 183
Auto Sheet Feeder Places Paper at Wrong 183
Top-Of-Form (TOF) Position
Tractor 2 Feeds Paper Incorrectly 183
Macro Light Off 185
Printer Beeps When Using Micro ↑ and ↓ Keys 185
Troubleshooting and

Printing Stops 186

Maintenance

Power Light Off 186

Audible Alarm On 186
Auto Sheet Feeder or Tractor 2 Feeder is Noisy 186

164 Section 9: Troubleshooting and Maintenance

Checklist for Typical Problems
Table 18. Problem Checklist

Step Determining printer problem source

1 Is power getting to the printer?
1 Make sure the printer power cord is plugged into a
power source.
2 Make sure the printer power cord is plugged into the
printer.
3 Make sure the other items that are plugged into the
same power source are operating.
4 Make sure the power source cannot be turned off at the
wall.

Troubleshooting and
2 Is paper jamming the printer?
See “Clearing Paper Jams” on page 171 for more infor-

Maintenance
mation.
3 Are forms catching on items such as a forms carton or a
printer stand?
Set the paper correctly.
4 Is a part physically damaged?
Have the printer serviced.
5 Are options causing the problem?
1 Run the Printer Test. For help see “Running the Printer
Test” on page 167.
2 If the Printer Test fails with no options installed, have
the printer serviced.
3 If the Printer Test fails with an option installed, try
removing the option.

Section 9: Troubleshooting and Maintenance 165

 Table 18. Problem Checklist

Step Determining printer problem source

6 Is the Font or Pitch selected from the operator panel not
printing or is it changing?
Activate Font Lock and Pitch Lock to keep your ap-
plication software from overriding Font and Pitch set-
tings selected at the operator panel. See “Selecting or
Locking a Font” on page 35 and "Selecting or Locking a
Pitch" on page 35.
7 Is the problem outside the printer?
1 Turn the printer power switch Off.
2 Disconnect the printer cable from your computer at the
back of the printer.
3 Run the Printer Test. For help see “Running the Printer
Troubleshooting and

Test” on page 167.

Maintenance

4 If the Printer Test runs, then the problem is in the

printer cable or your computer.
5 Run the test procedures for your computer. For help,
refer to your computer operations manual.
8 If a program does not run correctly on the printer, does a
different program run correctly?
9 Are you experiencing unexpected printing results?
1 Make sure you have selected the appropriate printer
driver for your application. For help, see “Setting Up
Your Application Software” on page 12.
2 Make sure you have selected the appropriate
emulation mode for your printer. See “Using Setup
Mode” on page 77. (Emulation options are described
on page 118).
10 The buttons on the operator panel do not work except for
the Start/Stop, Form Feed and Alt + Park Load buttons.
The operator panel is in the panel disable mode. See
“Disabling/Enabling the Operator Panel” on page 36.

166 Section 9: Troubleshooting and Maintenance

Testing the Printer
Each time you turn the power switch On, the printer performs an
internal check, or Power-On Self Test.
Running the Printer Test produces a one-page test printout that
gives a visual indication of any problem the printer may be
experiencing.
You can run the Printer Test with or without the printer being
connected to your computer. If the printer is connected to your
computer, make sure the computer power switch is turned On.

Running the Printer Test

1 Make sure paper and the ribbon cartridge are installed.

Troubleshooting and
2 Turn the printer Off.

Maintenance
3 Press and hold Line Feed while you turn the printer On.
4 Release Line Feed when printing starts.
Printing continues until you stop the printer.

Interrupting or Stopping the Printer Test

To interrupt the Printer Test:
1 Press Start/Stop. The test stops after a complete line of
characters has printed.
2 Press Start/Stop to continue the test sample.
To stop the Printer Test, turn the printer Off.

Section 9: Troubleshooting and Maintenance 167

 Checking the Status of Lights
Observe the operator panel lights and compare their status with
the following table.

Table 19. Light Status Indications

Lights/Status Action
Power On Normal operating condition. No action
Paper Out Off required.
Ready On
Power On Normal offline condition.
Paper Out Off
Ready Off

Power On 1 Load paper

Troubleshooting and

Paper Out Blinking

2 Press Start/Stop. Paper Out
Ready Off
light goes off; Ready light comes
Maintenance

on.
Note: If you installed the Tractor 2
Feeder, and you are printing continuous
forms, make sure the paper select lever
is pushed down in the continuous forms
position.
Ready light blinks. The printer is in Top-Of-Form (TOF)
mode. Press Start/Stop to go online
and set the Top-Of-Form.

168 Section 9: Troubleshooting and Maintenance

Table 19. Light Status Indications
Lights/Status Action
Power On 1 Check for a paper or ribbon jam.
Paper Out Blinking 2 Turn the power switch Off.
Ready Blinking Remove the ribbon cartridge. See
Font Blinking “Removing the Ribbon Cartridge”
Pitch Blinking on page 188.
3 Check for paper dust or bits of
paper.
4 Make sure the carrier packing tape
has been removed. See
“Unpacking” on page 1.
5 Run the Printer Test. For help, see
“Testing the Printer” on page 167.

Troubleshooting and
If the Printer Test fails, contact your
service representative.

Maintenance
If the printer is not beeping, there is a
power supply problem. Contact your
service representative.
Power Off Check the power cord and power
source. If the power light remains off,
contact your service representative.

Section 9: Troubleshooting and Maintenance 169

 Table 19. Light Status Indications
Lights/Status Action
Power On 1 Turn the power switch Off.
Paper Out Blinking
Ready
2 Turn the power switch On. If the
Blinking same symptom occurs, contact
Font Blinking
your service representative.
Power On
Paper Out Blinking
Ready Blinking
Pitch Blinking
Power On
Paper Out Blinking
Ready Blinking
Alt Blinking
Troubleshooting and

All lights on
solid.
Maintenance

170 Section 9: Troubleshooting and Maintenance

Clearing Paper Jams
Follow the steps below to remove paper jams from your printer.

Cut Form Jams

1 Turn the printer Off.
2 Set the forms thickness lever to 7.
3 Push the paper select lever down to the continuous forms
( ) position.
4 Gently pull out the sheet of paper.
5 Set the paper select lever to the cut forms position.
6 Set the forms thickness lever to the proper setting. See

Troubleshooting and
“Setting the Forms Thickness Lever” on page 68.

Maintenance
Continuous Forms Jams
1 Turn the printer Off.
2 Detach any continuous forms already printed.
3 Set the forms thickness lever to 7.
4 Tear the continuous forms off at the perforation line
before the forms enter the printer.
5 If using the tractor in the push position, open the front
cover. (Skip this step if you are using the Tractor 2 Feeder.)
6 Open the left and right tractor doors.
7 Lift the paper away from tractor pins.
8 Carefully pull out the paper.
9 Remove any torn perforation strips or bits of paper from
the paper path.

Section 9: Troubleshooting and Maintenance 171

 Problem Conditions
Perform the steps listed for each condition to correct the problem.
If the suggested action does not correct the problem, contact your
service representative.
Table 20. Printing Problems
Problem Probable Cause Action

Printer goes to tear-off Tear-Off is set to One Set Tear-Off to On instead of

position before job Second and application One Second and run the job
finishes printing program or network is again.
not sending data fast
enough.

Characters are wrong Application program. Refer to your application

or missing; Formatting program manual.
Troubleshooting and

control codes do not

work Some wires seem to be 1 Check the setting of the
Maintenance

missing from the forms thickness lever. See

printhead. “Setting the Forms
Thickness Lever” on page
68.
2 Run the Printer Test. See
“Testing the Printer” on
page 167.
3 Printer needs repair.

172 Section 9: Troubleshooting and Maintenance

Table 20. Printing Problems (continued)
Problem Probable Cause Action

Dots are missing or Forms thickness lever is Check the setting of the forms
print quality is poor set incorrectly. thickness lever. See “Setting the
Forms Thickness Lever” on
page 68.

Dust or paper particles Remove the ribbon cartridge

are stuck to the ribbon and check the ribbon surface.
surface.

Printhead is not 1 Run the Printer Test. See

working. “Testing the Printer” on
page 167.
2 Contact your service
representative.

Troubleshooting and
Ribbon problem. 1 Make sure the ribbon is

Maintenance
securely snapped down on
the carrier.
2 Adjust the density control
knob. See “Installing the
Ribbon Cartridge” on page
4.
3 Ribbon is worn; replace
the ribbon cartridge.

Section 9: Troubleshooting and Maintenance 173

 Table 20. Printing Problems (continued)
Problem Probable Cause Action

Forms are smudged or Forms thickness lever is Check the setting of the forms
printing is too dark set incorrectly. thickness lever. See “Setting the
Forms Thickness Lever” on
page 68.

Ribbon is twisted. 1 Make sure the ribbon is

installed correctly. See
“Removing the Ribbon
Cartridge” on page 188.
2 If possible, untwist the
ribbon.
3 Take up ribbon slack using
the ribbon advance knob.
Troubleshooting and

Ribbon shield is Remove the ribbon cartridge.

Maintenance

damaged or missing. For help, see “Removing the

Ribbon Cartridge” on page 188.

Density control knob Set density control knob to 1.

was set to 2
prematurely.

Incorrect number of Paper has shifted Readjust forms.

lines on a page backwards after several
forms printed correctly.

Application program Refer to your application

problem. program manual.

The stack of continuous Move paper closer to the

forms is too far from the printer.
printer.

Paper is getting stuck Move the paper away from any

on cables. wires or cables.

174 Section 9: Troubleshooting and Maintenance

Table 20. Printing Problems (continued)
Problem Probable Cause Action

Left margin moves to The printhead is not 1 Check that the ribbon
the right during printing moving correctly. cartridge and paper are
correctly installed. See
“Installing the Ribbon
Cartridge” on page 4.
2 Make sure the carrier
packing tape has been
removed. See
“Unpacking” on page 1.
3 Check to see if anything is
blocking the movement of
the carrier.
4 If a paper jam has recently

Troubleshooting and
occurred, turn off the
printer and try again.

Maintenance
5 Contact your service
representative.

The forms thickness Reset the forms thickness lever.

lever is in the wrong See “Setting the Forms
position. Thickness Lever” on page 68.

Application program Refer to your application

problem. program manual.

Line length is wrong; Application program Refer to your application

Graphics do not print; problem. program manual.
Lines are not starting at
left margin Make sure the correct printer
driver is selected.

Section 9: Troubleshooting and Maintenance 175

 Table 20. Printing Problems (continued)
Problem Probable Cause Action

Line spacing is Forms are jamming Reset forms thickness lever. See
incorrect or between printing “Setting the Forms Thickness
overprinting occurs surface and the Lever” on page 68.
printhead.

Problem with the Refer to your application

application program. program manual.

Pitch or Font selected Your software is 1 Set your printer in Font

is not printing or is overriding your Lock and Pitch Lock. See
changing operator panel “Selecting or Locking a
selection. Font” on page 35 and
“Selecting or Locking a
Pitch” on page 35.
Troubleshooting and

2 Your software is using

bitmapped (graphic)
Maintenance

fonts. If possible, select

resident fonts.

176 Section 9: Troubleshooting and Maintenance

Table 20. Printing Problems (continued)
Problem Probable Cause Action

Printer is printing Paper is adjusted Adjust tractors or paper guides

beyond side edge of incorrectly. and the paper. See “Aligning
forms the Left Margin” on page 66.

Problem with the Refer to your application

application program. program manual.

A printhead jam caused 1 Make sure the ribbon

by the ribbon or a paper cartridge is correctly
jam. installed. See “Installing
the Ribbon Cartridge” on
page 4.
2 Clear the paper jam. See
“Clearing Paper Jams” on

Troubleshooting and
page 171. Turn the printer
switch Off then On.

Maintenance
Printing continues Computer program set Change the computer program
beyond edge of the the assigned paper size so that the assigned paper size
form larger than the actual is the same as the actual paper
page size. size.

Trying to print in the

last ½ inch of form.

Section 9: Troubleshooting and Maintenance 177

 Table 20. Printing Problems (continued)
Problem Probable Cause Action

Printer sounds as if it is Forms thickness lever is See “Setting the Forms

printing but doesn’t set incorrectly. Thickness Lever” on page 68.
print; Printing is light
Ribbon is jamming, is 1 Make sure the ribbon
twisted, or is not cartridge is correctly
between the printhead installed.
and the ribbon shield.
2 Make sure the ribbon is
securely snapped down on
the carrier.
3 Adjust the ribbon density
control knob. See
“Installing the Ribbon
Cartridge” on page 4.
Troubleshooting and

4 Replace the ribbon

cartridge. See “Removing
Maintenance

the Ribbon Cartridge” on

page 188.

Printing is unstable; If you are using a Make sure the printer cable is
Wrong characters are grounded or shielded properly shielded and correctly
printed; Left margin printer cable, it may not connected at both ends.
changes; Printing be attached correctly.
stops

178 Section 9: Troubleshooting and Maintenance

Table 21. Paper Feeding Problems
Problem Probable Cause Action

Printer does not feed Paper is jamming. Remove all forms and pieces of
paper paper. See “Clearing Paper
Jams” on page 171. Look for
loose pinfeed hole strips that
can sometimes tear from
continuous forms and remain
in the printer.
The right hand tractor position
may be incorrectly adjusted.
Before you load new forms, fan
the forms to loosen the sheets.

Forms thickness lever is See “Setting the Forms

set incorrectly. Thickness Lever” on page 68.

Troubleshooting and
Continuous form paper Press Alt + Park/Load.

Maintenance
is parked.

Auto Cut Sheet Load See Table 4 on page 95 (238x

option is not set. printers) or Table 11 on
page 104 (239x printers).

Right paper guide is Adjust the right paper guide.

too tight.

Section 9: Troubleshooting and Maintenance 179

 Table 21. Paper Feeding Problems
Problem Probable Cause Action

Paper does not feed The weight of the paper Remove all paper from the
from the Auto Sheet is too great. paper bin and install paper that
Feeder has a lower weight. For help,
see “Auto Sheet Feeder Paper
Specifications” on page 161.

Paper sheets seem to Remove all paper from the

hold together at the paper bin and fan the top and
bottom edge. bottom edges with your thumb.
Then place the paper in the
paper bin.

Too many sheets are in Remove the extra sheets.

the paper bin. Ensure that the stack of paper is
Troubleshooting and

not more than 150 sheets

(64 g/m2). For larger or thicker
Maintenance

paper, use less sheets.

Dirty feed rollers. For help, see “Cleaning the

Auto Sheet Feeder Rollers” on
page 189.

The Auto Sheet Feeder Enter Setup mode and set the
option is not set to On option to On. See “Using Setup
in Setup mode. Mode” on page 77.

The Auto Sheet Feeder Set the Auto Sheet Feeder

locking lever is in the locking lever to the back
front position. position.

Paper select lever is in Set the paper select lever to Cut

the down position. Forms mode.

180 Section 9: Troubleshooting and Maintenance

Table 21. Paper Feeding Problems
Problem Probable Cause Action

Paper jam in the Auto The paper is not loaded Remove the paper and reload
Sheet Feeder correctly in the paper the paper bin to ensure that the
bin. paper is set correctly.

The paper is not stacked Remove the paper, align the

evenly in the supply edges of the paper, and reload
bin. the paper bin.

The Auto Sheet Feeder Remove the Auto Sheet Feeder.

is incorrectly installed. Install the Auto Sheet Feeder.

Foreign objects are in Remove the Auto Sheet Feeder.

the Auto Sheet Feeder Remove the foreign objects.
paper path. Install the Auto Sheet Feeder.

Troubleshooting and
Paper fed from Auto The printer feed path is Remove the Auto Sheet Feeder.
Sheet Feeder jams at dirty or the ribbon is Remove pieces of paper from

Maintenance
entrance to printer jammed. the printer feed path. Install the
Auto Sheet Feeder.

The Auto Sheet Feeder Remove the Auto Sheet Feeder.

is not correctly installed. Install the Auto Sheet Feeder.

The paper guide is too Move the paper guide to the

far to the right. left.

The continuous forms Remove the Auto Sheet Feeder.

were not moved to the Move the continuous forms to
park position before the the park position using the
Auto Sheet Feeder was Park button.
used.

Section 9: Troubleshooting and Maintenance 181

 Table 21. Paper Feeding Problems
Problem Probable Cause Action

Paper fed from the Auto The left and right paper Adjust the left and right paper
Sheet Feeder is skewed guides are not correctly guides.
in the printer adjusted.

Paper is not correctly Remove paper from the paper

placed in the paper bin. bin. Set the paper correctly.

The Auto Sheet Feeder Paper is not correctly Remove paper from the paper
feeds multiple sheets placed in the paper bin. bin. Make sure the paper is set
correctly.

The weight of the paper Remove all paper from the

is too low. paper bin, and install a paper
that has a higher weight. For
help, see “Auto Sheet Feeder
Troubleshooting and

Paper Specifications” on page

Maintenance

161.

Paper sheets seem to Remove all paper from the

hold together at the paper bin and fan the top and
bottom edge. bottom edges with your thumb.
Place the paper in the paper
bin.

The left and right paper Adjust the left and right paper
guides are not correctly guides.
adjusted.

Not enough paper in the Add more paper to the paper

paper bin. bin.

182 Section 9: Troubleshooting and Maintenance

Table 21. Paper Feeding Problems
Problem Probable Cause Action

The Auto Sheet Feeder The weight of the paper Remove all paper from the
feeds paper at an is too great. Auto Sheet Feeder and use
incorrect rate paper that has a lower weight.
For help, see “Auto Sheet
Feeder Paper Specifications” on
page 161.

Paper is jammed in the See “Paper jam in the Auto

Auto Sheet Feeder. Sheet Feeder” on page 181.

The forms thickness Adjust the forms thickness

lever is set incorrectly. lever as shown in “Setting the
Forms Thickness Lever” on
page 68.

Troubleshooting and
The Auto Sheet Feeder The paper is too short. Remove the paper and ensure
places the paper at the that the paper meets the paper

Maintenance
wrong Top-Of-Form specifications on page 161.
(TOF) position
Dirty auto sheet feed For help, see “Cleaning the
rollers Auto Sheet Feeder Rollers” on
page 189.

Top-Of-Form (TOF) is See “Setting TOF for Cut Forms

set incorrectly and Envelopes” starting on
page 74 to set Top-Of-Form
correctly.

The printer does not You are trying to print Move the paper select lever
feed from the Tractor 2 continuous forms and down to the continuous forms
Feeder the paper select lever is position.
in the cut sheet position.

A tractor feeder with no Press Alt + Tractor to select the

paper loaded is selected. other tractor feeder or load
paper on the selected tractor
feeder.

Section 9: Troubleshooting and Maintenance 183

 Table 21. Paper Feeding Problems
Problem Probable Cause Action

Paper jam in the The continuous form Make sure you tear off the
Tractor 2 Feeder on one tractor feed was leading edge of the continuous
not properly parked form on the currently selected
before switching to the tractor feeder before switching
other tractor feeder. tractor feeds. For help, see
“Parking Continuous Forms
and Changing Tractor
Feeders” on page 141.

The Tractor 2 Feeder Top-Of-Form (TOF) is See “Setting TOF for

places paper at the set incorrectly Continuous Form Paper in
wrong Top-Of-Form Push Mode” starting on page 72
(TOF) position to set Top-Of-Form (TOF)
correctly.
Troubleshooting and
Maintenance

Table 22. General Printer Problems

Problem Probable Cause Action

Print test works, but Printer cable Set both the printer and
printer does not print computer power switches Off.
when attached to Make sure the printer cable is
computer correctly connected at both
ends. See “Supplies” on page
157 for information about
which printer cable to use.

Application program Refer to your application

program manual. Make sure
you have selected the correct
printer driver. See “Setting Up
Your Application Software” on
page 12.

184 Section 9: Troubleshooting and Maintenance

Table 22. General Printer Problems (continued)
Problem Probable Cause Action

Keys do not work Operator panel is in Turn off the printer. Press and
(except Form Feed and disable mode (padlock hold Micro ↑ and Micro ↓ and
Start/Stop) light ( )on) turn on the printer. The padlock
light goes off; the operator
panel is enabled.

Macro light goes off Macro settings have Refer to your application
been changed by the program manual.
application software or
from the operator panel.
Application program
has temporarily
overridden a macro
setting.

Troubleshooting and
Printer beeps when Printer is in the Tear- 1 If you want to unload

Maintenance
using Micro ↑ and Off position. paper, press Alt + Park/
Micro ↓ Load.
2 If you want to adjust Top-
Of-Form, press Alt+ Park/
Load to park paper. Press
Alt + Park/Load again.
Paper reloads to current
Top-Of-Form and you can
use Micro ↑ or Micro ↓
again.

Printer is noisy The printer vibrates. 1 Move any objects touching

the printer.
2 Make sure the printer is on
a level, sturdy surface.

Top or front cover is Close the cover.

open.

Section 9: Troubleshooting and Maintenance 185

 Table 22. General Printer Problems (continued)
Problem Probable Cause Action

Printer sounds as if it is Forms thickness lever is See “Setting the Forms

printing but does not; set incorrectly. Thickness Lever” on page 68.
Printing is light
Ribbon is jamming, is 1 Make sure the ribbon
twisted, or is not cartridge is correctly
between the printhead installed.
and the ribbon shield.
2 Make sure the ribbon is
securely snapped down on
the carrier.
3 Adjust the ribbon density
control knob. See
“Installing the Ribbon
Cartridge” on page 4.
Troubleshooting and

4 Replace the ribbon

cartridge. See “Removing
Maintenance

the Ribbon Cartridge” on

page 188.

Printer power switch is Printer is not getting 1 Make sure the power cord
On, but Power light is power. is correctly connected at
Off both ends.
2 Verify that the power
source works.

Printer sounds the This might indicate an Check the status of the operator
audible alarm error or normal panel lights. See “Checking the
operation. Status of Lights” on page 168.

The Auto Sheet Feeder The option is incorrectly Remove the option. Reinstall
or Tractor 2 Feeder installed. the option on the printer. For
option is noisy help, see “Printer Options” on
page 121.

186 Section 9: Troubleshooting and Maintenance

Table 22. General Printer Problems (continued)
Problem Probable Cause Action

Printing speed The print operation 1 Automatic adjustment

becomes slower slows down. protects the printhead
from overheating. This
operation is normal and is
affected by print type
being used (letter quality,
for example) and the
amount and density of
graphics being printed.
2 Check the forms thickness
lever. Make sure the
setting is appropriate for
the thickness of your
forms. Printing speed is

Troubleshooting and
slower when the setting is
4 or higher.

Maintenance

Section 9: Troubleshooting and Maintenance 187

 Maintenance
This section describes how to remove the ribbon cartridge and
clean the printer.

Removing the Ribbon Cartridge

1 Turn the printer Off.
2 Remove the top cover.
3 Set the forms thickness lever to position 7.
4 Squeeze the left and right latches on the ribbon cartridge
and lift. The cartridge unlatches from the printer.
Troubleshooting and

For help installing a ribbon cartridge, see “Installing the Ribbon

Cartridge” on page 4.
Maintenance

Cleaning the Printer

Before you clean the printer:
1 Turn the printer Off.
2 Unplug the power cord.
3 Wait until the printhead is cool.
Cleaning the inside of the Printer: Every few months, use a soft
brush and a vacuum to remove dust, ribbon lint, and pieces of
paper. Remove the ribbon cartridge to prevent the ribbon from
going into the vacuum. Vacuum any dust from around the
printhead and in the printer cavity.
Cleaning the Cover: Clean the outside of the printer with a damp
cloth and mild soap. Do not use any spray-type or chemical
cleaners anywhere on your printer. Do not put any liquids or spray
near the air vents. For stubborn ink stains on the cover, use a
commercial mechanic's hand cleaner.

188 Section 9: Troubleshooting and Maintenance

Cleaning the Auto Sheet Feeder Rollers
1 Remove all paper from the printer.
2 Turn the Auto Sheet Feeder upside down and place it on
a flat surface.
3 Clean the two paper-guide wheels located inside the
bottom of the Auto Sheet Feeder using isopropyl alcohol
and a clean cloth.
You can rotate one roller while applying the cleaning cloth
to the other roller.

Troubleshooting and
Maintenance

Section 9: Troubleshooting and Maintenance 189

Troubleshooting and
Maintenance

190 Section 9: Troubleshooting and Maintenance

Notices

Appendix A
Electronic Emission Notices

Federal Communications Commission (FCC)

Statement
The Lexmark 2380 Plus, 2381 Plus, 2390 Plus, and 2391 Plus
Forms Printers have been tested and found to comply with

Notices
the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference in a residential
installation. This equipment generates, uses, and can radi-
ate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful inter-
ference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be deter-
mined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

Appendix A: Notices 191

 • Connect the equipment into an outlet on a circuit differ-
ent from that to which the receiver is connected.

• Consult the place where you bought your printer or a

service representative for additional suggestions.

The manufacturer is not responsible for any radio or televi-

sion interference caused by using other than recommended
cables or by unauthorized changes or modifications to this
equipment.
Unauthorized changes or modifications could void the
user’s authority to operate the equipment.
To assure compliance with FCC regulations for a Class B
computing device, use a properly shielded and grounded
parallel interface cable, such as Lexmark part number
1329605.
Use of a substitute cable not properly shielded and
grounded may result in violation of FCC regulations.
Notices

European Community (EC) Electromagnetic

Compatibility Directive
This product is in conformity with the protection require-
ments of EC Council directive 89/336/EEC on the approxi-
mation of the laws of the Member States relating to
electromagnetic compatibility.
A declaration of conformity with the requirements of the
Directive has been signed by the Director of Manufacturing
and Technical Support, Lexmark International, S.A., Boi-
gny, France.
This product satisfies the Class B limits of EN 55022.

192 Appendix A: Notices

Industry Canada Compliance Statement
This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.

Avis de conformité aux normes d’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les
exigences du Règlement sur le matériel brouilleur du
Canada.

The United Kingdom Telecommunications Act 1984

This apparatus is approved under the approval number
NS/G/1234/J/100003 for the indirect connections to the
public telecommunications systems in the United King-
dom.

Notices
Japanese VCCI Notice

Appendix A: Notices 193

 Energy Star

The EPA ENERGY STAR Computers program is a partnership

effort with computer manufacturers to promote the introduction of
energy-efficient products and to reduce air pollution caused by
power generation.
Companies participating in this program introduce personal
computers, printers, monitors, or fax machines that power down
when they are not being used. This feature will cut the energy used
by up to 50 percent. Lexmark is proud to be a participant in this
program.
As an Energy Star Partner, Lexmark International, Inc. has
determined that this product meets the Energy Star guidelines for
Notices

energy efficiency.

Safety Information
• If your product is NOT marked with this symbol, , it
MUST be connected to an electrical outlet that is properly
grounded.
• The power cord must be connected to an electrical outlet
that is near the product and easily accessible.
• Refer service or repairs, other than those described in the
operating instructions, to a professional service person.

194 Appendix A: Notices

Sicherheitshinweise
• Falls der Drucker nicht mit diesem Symbol markiert ist,
muß er an eine ordnungsgemäß geerdete Steckdose ange-
schlossen werden.
• Das Netzkabel muß an eine Steckdose angeschlossen wer-
den, die sich in der Nähe des Geräts befindet und leicht
zugänglich ist.
• Wartungsarbeiten und Reparaturen, mit Ausnahme der in
der Betriebsanleitung näher beschriebenen, sollten
Fachleuten überlassen werden.

Consignes de sécurité
• Si le symbole n'apparaît PAS sur votre produit, ce dern-
ier DOIT être branché sur une prise de courant mise à la
terre.

Notices
• Le câble d'alimentation doit être connecté à une prise de
courant placée près du produit et facilement accessible.
• L'entretien et les réparations autres que ceux décrits dans
les instructions d'emploi doivent être effectués par le per-
sonnel de maintenance qualifié.

Norme di sicurezza
• Se il prodotto NON è contrassegnato con questo simbolo
DEVE essere collegato lo stesso ad una presa elettrica con
messa a terra.
• Il cavo di alimentazione deve essere collegato ad una presa
elettrica posta nelle vicinanze del prodotto e facilmente
raggiungibile.

Appendix A: Notices 195

 • Per la manutenzione o le riparazioni, escluse quelle
descritte nelle istruzioni operative, consultare il personale
di assistenza autorizzato.

Pautas de Seguridad
• Si su producto NO tiene este símbolo, , es
IMPRESCINDIBLE conectarlo a una toma de corriente eléc-
trica con toma de tierra correcta.
• El cable de alimentación deberá conectarse a una toma de
corriente situada cerca del producto y de fácil acceso.
• Cualquier servicio o reparación deberá realizarse por parte
del personal cualificado, a menos que se trate de las averías
descritas en las instrucciones de utilización.

Informações de Segurança
Notices

• Se o produto NÃO estiver marcado com este símbolo, ,é

necessário ligá-lo a uma tomada com ligação à terra.
• O cabo deve ser ligado a uma tomada localizada perto do
produto e facilmente acessível.
• Para todos os serviços ou reparações não referidos nas
instruções de operação, deve contactar um técnico dos
serviços de assistência.

Veiligheidsvoorschriften
• Zorg ervoor dat uw produkt is aangesloten op een geaard
stopcontact als het produkt NIET is gemarkeerd met det
symbool .
• Het netsnoer moet worden aangesloten op een gemakkelijk
bereikbaar stopcontact in de buurt van het produkt.

196 Appendix A: Notices

 • Neem contact op met een professionele onderhoudstechni-
cus voor onderhoud en reparaties die niet in de bij het
produkt geleverde instructies beschreven worden.

Sikkerhedsoplysninger
• Hvis dit produkt IKKE er markeret med dette symbol ,
SKAL det sluttes til en stikkontakt med jordforbindelse.
• Ledningen skal sluttes til en stikkontakt, der er tæt på
produktet og som er let tilgængelig.
• Service og reparationer, som ikke er beskrevet i brugsanvis-
ningen, skal udføres af en kvalificeret tekniker.

Turvaohjeet
• Jos tuotteessa ei ole tätä tunnusta, , sen saa kytkeä vain

Notices
maadoitettuun pistorasiaan.
• Tuotteen verkkojohto on kytkettävä sitä lähellä olevaan
pistorasiaan. Varmista, että kulku pistorasian luo on
esteetön.
• Muut kuin käyttöohjeissa mainitut huolto- tai korjaus-
toimet on jätettävä huoltoedustajalle.

Säkerhetsanvisningar
• Om produkten INTE är märkt med denna symbol
MÅSTE den anslutas till ett jordat vägguttag.
• Nätkabeln måste anslutas till ett lättåtkomligt vägguttag i
närheten av maskinen.
• Låt endast utbildad servicepersonal utföra sådan service
och sådana reparationer som inte beskrivs i handlednin-
gen.

Appendix A: Notices 197

 Sikkerhetsinformasjon
• Hvis produktet ditt ikke er merket med dette symbolet, ,
må det bare kobles til en stikkontakt som er jordet.
• Ledningen må være koblet til en stikkontakt nær produk-
tet. Stikkontakten må være lett tilgjengelig.
• La bare kvalifisert personale ta seg av service og reparasjon
som ikke er direkte beskrevet i bruksanvisningen.

Informació de Seguretat
• Si el vostre producte NO està marcat amb el símbol ,
S’HAURÀ de connectar a una presa elèctrica de terra.
• El cable de potència s’haurà de connectar a una presa de
corrent propera al producte i fàcilment accessible.
• Si heu de fer una reparació que no figuri entre les descrites
Notices

a les instruccions de funcionament, confieu-la a un profes-

sional.

Japanese Safety Information

198 Appendix A: Notices

Chinese Safety Information

Korean Safety Information

Notices

Appendix A: Notices 199

Notices

200 Appendix A: Notices

Statement of
Limited
Warranty
Appendix B
Lexmark International, Inc., Greenwich, CT

Lexmark 238x/239x Plus Forms Printer

Statement of Limited Warranty

This Statement of Limited Warranty applies to this machine
if it was originally purchased for your use, and not for
resale, from Lexmark or a Lexmark authorized remarketer,
referred to in this statement as “Remarketer.” This machine
is subject to these terms only if located in the country of the
seller from whom the machine was purchased.

Warranty
Lexmark warrants that this machine:
• Is manufactured from new parts, or new and service-
able used parts which perform like new parts,

• Is free from defects in material and workmanship,

• Conforms to Lexmark’s Official Published Specifica-

tions, and

• Is in good working order.

If this machine does not function as warranted during the

warranty period, contact a Remarketer or Lexmark, who is
responsible for its repair without charge.

Appendix B: Statement of Limited Warranty 201

 The warranty period is 24 months and starts on the date of
original purchase as shown on the purchase receipt.
If this machine is a feature or accessory, this statement
applies only when that feature or accessory is used with the
machine for which it was designed. To obtain warranty ser-
vice, you may be required to present the feature or acces-
sory with such machine.
If you transfer this machine to another user, warranty ser-
vice under the terms of this statement is available to that
user for the remainder of the warranty period. You should
transfer proof of original purchase and this statement to
that user.
Statement of Limited Warranty

Warranty Service
To obtain warranty service you may be required to present
proof of original purchase. Warranty service will be pro-
vided
• at a Remarketer or a Lexmark designated location. You
may be required to deliver your machine to the Remar-
keter or Lexmark, or ship it prepaid and suitably pack-
aged to a Lexmark designated location. You are
responsible for loss of, or damage to, a machine in tran-
sit to the Remarketer or the designated location.

• at a Lexmark designated location.

When warranty service involves the exchange of a machine

or part, the item replaced becomes the property of the
Remarketer or Lexmark. The replacement may be a new or
repaired item. The replacement item assumes the remain-
ing warranty period of the original machine.

202 Appendix B: Statement of Limited Warranty

 Replacement is not available to you if the machine you
present for exchange is defaced, altered, in need of a repair
not included in warranty service, or damaged beyond
repair. Also, such machine must be free of any legal obliga-
tion or restrictions that prevent its exchange.
Before you present this machine for warranty service,
remove all programs, data, and removable storage media.

Extent of Warranty
We do not warrant uninterrupted or error-free operation of
a machine.
Warranty service does not include repair of failures caused

Statement of Limited Warranty

by misuse, accident, modification, unsuitable physical or
operating environment, operation in other than the Speci-
fied Operating Environment, improper maintenance by
you, failure caused by service of the machine by those other
than a Remarketer or Lexmark, or failure caused by a prod-
uct, including supplies, for which we are not responsible.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUD-
ING THE IMPLIED WARRANTIES OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD.
NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY
AFTER THIS PERIOD.

Limitation of Liability
Your sole remedy under this Statement of Limited War-
ranty is set forth in this section. For any claim concerning
performance or nonperformance of Lexmark or a Remar-
keter for this machine under this Statement of Limited
Warranty, you may recover actual damages up to the limit
set forth in the following paragraph.

Appendix B: Statement of Limited Warranty 203

 Lexmark's liability for actual damages from any cause
whatsoever will be limited to the greater of 1) $5,000 or 2)
the amount you paid for the machine which caused the
damages. This limitation of liability will not apply to claims
by you for bodily injury or damage to real property or tan-
gible personal property for which Lexmark is legally liable.
In no event will Lexmark be liable for any lost profits, lost
savings, incidental damage, or other economic consequen-
tial damages. This is true even if you advise Lexmark or a
Remarketer of the possibility of such damages. Lexmark is
not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to any developer of
materials supplied to Lexmark. Lexmark’s and the devel-
oper’s limitations of remedies are not cumulative. Such
Statement of Limited Warranty

developer is an intended beneficiary of this limitation.

Additional Rights
Some states do not allow limitations on how long an
implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages. If such
laws apply, the limitations or exclusions contained in this
statement may not apply to you.
This warranty gives you specific legal rights. You may also
have other rights which vary from state to state.

204 Appendix B: Statement of Limited Warranty

Glossary

A or cut forms into the printer. This

option eliminates the need to manually
A4 paper. Paper size that is 210 x 297 feed single sheets and cut forms.
mm (8.27 x 11.7 in.)
all-points-addressable (APA). The B
ability to address and print or not print
bar code. A code composed of a series
each picture element on a display
of parallel lines (bars) of varying
surface.
widths that is read by an optical
American Standard Code for scanner. Bar codes are usually printed

Glossary
Information Interchange (ASCII). A on retail product labels and contain
standard code used for moving pricing and inventory information.
information among data processing
bidirectional (bi-di). Printing in either
systems and associated equipment.
direction, left-to-right or right-to-left.
application software. Software
bold. A heavy-faced type; also called
products such as spreadsheets and
boldface or emphasized.
word-processing programs designed
for use on a personal computer. bps. Bits per second.
audible alarm. An alarm that is buffer. Temporary storage area for
activated when an event occurs that holding input or output data.
may require operator attention or
intervention for printer operation. For
example, an out-of-paper condition.
C
Also called a beeper. characters-per-inch (cpi). The number
Auto Sheet Feeder. A printer option
of characters printed within an inch
that installs in the front of the printer horizontally across a page. Used to
and automatically feeds single sheets measure the character spacing of a
printer.

Glossary 205
 characters-per-second (cps). The data bits. The number of data bits sent
number of characters that are printed in each transmission frame using the
in 1 second. Used to measure the serial interface.
printing speed of a printer.
default. A value, parameter, or
code page. A set of 256 graphic designs attribute that the printer uses when
(characters) associated with unique none is specified.
code values from 0 through 255. Code
DIP switch (Dual in-line package). A set
page 437 is U.S.A. font and code page
of on/off switches used to customize
850 is multilingual font.
the serial interface adapter.
condensed print mode. A print mode
document-on-demand. Your printer’s
in which character spacing is 17.1 capability to automatically move
characters per inch. Also called paper from the print line to the tear off
compressed print mode. bar upon completion of a print job.
continuous forms. Connected paper dot-matrix printer. A printer that forms
forms that feed continuously through characters by a pattern of dots.
the printer, and are perforated to allow
you to tear them apart. Contrast with dots-per-inch (dpi). The number of dots
Glossary

cut forms. printed within an inch horizontally

across the page.
control code. A control character used
for print operations, such as line double-high printing. Printing in
spacing or carriage return. which the characters are twice as high
as the default characters.
cut forms. A single form or sheet of
paper that is not connected to other double-strike. Characters are printed
forms. The form can have more than twice on the same page location.
one part, such as an original and one double-wide printing. Printing in which
or more copies. Cut forms is the characters are twice as wide as the
synonymous with cut sheets. Contrast default characters. This results in half
with continuous forms. as many characters per inch.
draft-print (DP). A style of print used
D for draft material. Compare with letter
data. Information entered into or used quality.
by a computer. DTR protocol. Hardware handshaking
protocol for RS-232 serial interface.

206 Glossary
E I
emphasized print type. A print type in interface. Defines the method of
which characters are made bolder communication between the printer
horizontally. and the terminal or computer. The two
common types of interface are parallel
escape sequence. A message,
and serial.
comprised of the ESC character and
one or more characters, sent from a italic. A type style with characters that
computer to the printer that changes slant to the right.
the way the printer is operating.
K
F
KB/Kbyte. Kilobyte. The number of
font. A set of type of a given size and bytes of storage. Equal to 1024 bytes.
style.
forms length. Forms length (also L
known as page length) is the length of
letter quality. A denser print mode that
a page. It can be set from one line to a

Glossary
enhances the quality of print
maximum of 22 inches.
characters. Compare with draft-print.

G lines per inch (lpi). Number of lines of

text printed in a vertical inch.
g/m2. Grams per square meter. Metric
lines per page (lpp). Unit of measure
measurement for paper weight.
used with lines per inch to set form
length.
H
load position. The line position of the
hex dump mode. A mode used to get a paper where the first line prints. Also
hexadecimal printout of the data referred to as the Top-Of-Form (TOF).
stream sent to the printer.
M
macro. Printer setting to store
document formats.
mode. A style of printer output.

Glossary 207
 O printer driver. A file that allows an
application program to communicate
offline. Mode in which the printer is with a printer.
not communicating with the
printer functions setting. The settings
computer.
that determine how the printer
online. Mode in which the printer is operates.
communicating with the computer.
proportional spacing. Spacing of
overscore. A line printed over a characters according to their natural
character. Contrast with underscore. width.

P R
parallel interface. A type of connection RAM. Random access memory.
that links a printer to a computer, by
resident font. A font stored in the
which all 8 bits of a character are sent
printer.
at the same time.
park. A means to disable the S
Glossary

continuous forms operation while cut

forms or envelopes are printed. sans serif. Letters printed without
short lines stemming from the upper
pinfeed. A device that guides and feeds
and lower ends. Contrast with serif.
paper by means of pins that engage
perforations in the paper. serial interface. A type of connection
that links a printer to a computer, by
pitch. A unit of type width based on
which the 8 bits of a character are sent
the number of characters that can be
one bit at a time.
placed in a linear inch. For example, 10
pitch type prints 10 characters-per- serif. A short line stemming from, and
inch. at an angle to, the upper and lower
ends of the strokes of a letter. Contrast
point size. A unit of size of characters
with sans serif.
equal to 1/72 inch vertically.
standard-carriage printer. Printer that
PPDS. Personal printer data stream.
has the ability to print on forms up to
printer control codes. Single 279.4 mm (11 in.) wide.
instruction codes.
start. Mode in which the printer is
communicating with the computer.

208 Glossary
stop. Mode in which the printer is not V
communicating with the computer.
variable forms length. The variable
subscript. One or more characters
forms length feature lets you set your
printed in the bottom half of the
form length from a range of one line to
normal printing line. Contrast with
a maximum of 22 inches.
superscript.
superscript. One or more characters
printed in the top half of the normal
printing line. Contrast with subscript.
system board. The main circuit board
that supports a variety of basic system
devices.

T
Top-Of-Form (TOF). The line position of
the paper where the first line prints.

Glossary
Also referred to as the load position.
tractor feed. A device that
automatically feeds edge-perforated
roll paper or continuous forms.
Synonymous with pinfeed.
Tractor 2 Feeder. A printer option
consisting of a tractor feeder and a
manual feed slot that installs in front
of the printer. This option lets you
have two tractor feeders installed on
the printer at the same time.

U
underscore. A line printed under a
character.
unidirectional printing. Printing from
left to right.

Glossary 209
Glossary

210 Glossary
Index

Numerics automatic feed 128

manual feed 132
20-pitch condensed, description 112 printable area
32 kilobyte buffer module 121 automatic feed 134
manual feed 135
A Setup feature description 113
Setup mode 95, 104
Acoustics Option 122 Auto Tear-Off
adjusting bidirectional alignment 80 One Second 76
advance paper using the operator pan- Set to Off 76
el 30 Set to On 75

Index
alignment, bidirectional automatic CR, description 115
adjusting 80 automatic line feed, description 115
description 107 automatic tear off, description 112
Setup mode 99
Alt button 26
Alt light 28
B
alternate graphics mode, description barcode function 20
118 barcode, enabling 97
application software, setting up 12 bidirectional alignment
auto CR (Setup mode) 97 adjusting 80
auto cut sheet load description 107
description 113 Setup mode 99
Setup mode 95, 104 buffer size
auto line feed (Setup mode) 97, 106 description 106
Auto Ready Cut Sheet 98, 107 Setup mode 97
auto sheet feeder buttons, operator panel 24
changing Setup mode setting 126
described 122
installing 123
loading paper 128

Index 211
 C Epson Mode, setup selection 101, 110

cable F
parallel 11
serial 150 factory defaults/settings 77
character set features/functions 15
description 103 barcode function 20
Setup mode 94 box and line drawings 19
checklist of problems 165 carriage size 15
clearing paper jams 170 character spacing 16
code pages 111 code pages 20
description 103 font lock 18
Setup mode 94 front loading for cut forms 18
configuring the printer 12 graphic printing 17
continuous forms Greek and math symbols 19
loading 52 interface connection 20
Tear-Off On 75 macro function 18
cut forms, loading 46 multiple-part forms 17
multi-speed printing 16
Index

D operator panel 18
operator panel disable 19
Demo Print 99, 107 park/load 18
demonstration, printer 27 pitch lock 18
description of printer parts 21 print styles 17
doors 37 printer buffer module 17
download printer tests 19
description 116 resident fonts 16
Setup mode 97 ribbon cartridge 19
drivers 13 software compatibility 20
tear off 18
E tractor 19
Federal Communications Commission
eject by FF (Form Feed) 96, 105 (FCC) Statement 191
description 114 FF enable (Setup mode) 98
electronic emissions notices 191 font
emulation selection, description 118 locking 35
Energy Star 194 selecting 35
envelopes, loading 46 Setup mode 102

212 Index
Font button 24 latching levers 37
Font light 28 left margin, aligning 66
Font Lock light 28 Line Feed button 25
font selection, description 111 line length, description 114
Form Feed button 25 Line Per Inch 96, 105
form feed enable, description 116 loading
forms continuous forms 52
continuous forms 45 cut envelopes 46
cut forms 45 cut forms 46
envelopes 45 envelopes 46
labels 45 locking levers 37
forms length
description 113 M
setting 89
Setup mode 96, 105 Macro function 18, 25, 28
Forms Macro, description 83 Macro Light 84
forms thickness lever 9, 21 maintenance
table 68 cleaning 188
front cover 22 ribbon cartridge 188

Index
manual feed door 22
H Margins 96, 105
menu language
How to Change a Language 78 description 108
How to Change Form Length 90 Setup mode 99
How to Use the Macro Copy Function Micro up/down buttons 25
88
O
I
offline, setting the printer 30
IBM Mode, setup selection 101, 109 online, setting the printer 30
Installing the Buffer Module 153 operator panel 22, 24, 27, 29
international character set Alt 26
description (Epson mode) 119 buttons 24, 71
Setup mode 102, 110 Demonstration 27
disabling 36
L enabling 36
Font 24
latch, cover 23 Font Lock 26

Index 213
 Form Feed 25 continuous forms 171
lights 27 cut form 171
Alt 27 Tractor 2 feeder 184
Font 28 paper loading 45
Font Lock 28 auto sheet feeder 128
Macro 28 rear loading 52
Padlock 27 Tractor 2 feeder 142
paper out alarm
Paper Out 27
description 117
Pitch 28
Setup mode 99, 107
Pitch Lock 28 Paper Out light 27
Power 27 paper parking 33
Ready 27 paper paths
Tractor 2 27 bottom loading (pull) 52
Line Feed 25 front loading (pull) 52
Micro up/down buttons 25 front loading (push) 52
Park/Load 26 paper select lever 22
Pitch 24 paper specifications 158
Pitch Lock 26 paper support 21
Set Line 1 (Top-Of-Form) 26 parallel interface connector 11, 23
Index

Start/Stop 25 Park/Load button 26

Tear Off 26 park/load feature, using 33
options 121 pins 37
32 Kilobyte Buffer Module 121 pitch
auto sheet feeder 121 locking 35
extended paper guides 121 selecting 35
parallel interface cable 121 Setup mode 94, 103
printer stand 121 Pitch button 24
serial adapter 121 Pitch light 28
serial interface cable 121 Pitch Lock light 28
tractor 2 feeder 136 pitch selection, description 111
power
P connector 23
cord 8
packing material 2 switch 21
padlock 27 Power light 27
paper guides 22 printer driver 13
paper jams printer parts
auto sheet feeder 181 cartridge, ordering 157
clearing 170, 171 forms thickness lever 21
214 Index
 front cover 22 printing is too dark 174
latch 23 printing is unstable 178
manual feed door 22 printing stops 186
operator panel 22 wrong characters printed 178
paper guides 22 Proprinter III compatibility 118
paper select lever 22 pull tractor 38
paper support 21 installing 40
parallel interface connector 23 removing 41
power push tractor 37
connector 23 installing 42
outlet 23 removing 39
switch 21
system board cover 23 Q
tear bar 23
top cover 21 quick exit 78
printer test 167 Quiet mode, description 117
printing becomes slower 187
problem conditions 172 R
characters are wrong or missing

Index
172, 173 Ready light 27
dots are missing 173 removing the Tractor 2 feeder 148
formatting control codes do not ribbon cartridge
work 172 installing 4, 188
forms are smudged 174 ordering 157
graphics do not print 175 replacing 188
incorrect lines on page 174
left margin changes 178 S
line length is wrong 175
line spacing is incorrect 176 safety information 194
lines are not starting at left margin serial adapter 150
175 Set TOF 72
overprinting occurs 176 Set TOF button 26
power switch on, power light is off setting forms thickness lever 72
186 Setting Top-Of-Form in a Macro 71
printer does not feed paper 179 Setting Up a Default Macro 84
printer does not print 178, 186 setting up application software 12
printer is noisy 180
printer sounds alarm 186

Index 215
 Setup mode auto sheet feeder 95, 104
examples 79, 81 forms length 96, 105
exit 78 skip over perforation (see bot-
how to use 77 tom margin) 95
start 77 tear off 95, 104
Setup mode selections 93–106 Setup selection definitions 111
character selections software, setting up 12
character set 93, 103 specifications, paper 158
code page 94, 103 Start/Stop button 25
font 93, 102 stopping the printer 30
menu language 99, 108
pitch 94, 103 T
control selections
bidirectional alignment 98, table select (Setup mode) 101, 110
107 table selection (Epson mode), descrip-
paper out alarm 99, 107 tion 119
unidirectional print 98, 107 tear bar 23
data option tear off
auto CR 97, 106 Setup mode 104
Index

auto line feed 97, 106 Tear Off button 26

buffer size 97, 106 Tear-Off, automatically moving paper
to tear off position 31, 76
download 97
tear-off, using 31
eject by FF
top cover 21
FF enable 98
Top-Of-Form (TOF)
zero slash 97, 106
setting in a macro 71
emulation 100, 109 tractor 37
emulation selection 100, 109 pull 38
Epson mode push 37
international character set 102, Tractor 2 feeder 136
110 changing tractor feeds 141
table select 101, 110 installing 137
forms macro 83, 93 loading paper 142
IBM mode 101 continuous forms 142
alternate graphics mode 109 cut sheets 146
Proprinter III mode 101 manual feed 146
paper handling selections 104, 114 paper feeding problems 183
auto cut sheet load 95, 104 removing 148

216 Index
 Setup mode 95, 104
tractor mode 36
tractor parts
latching levers 37
locking levers 37
pins 37
troubleshooting 163
type style sample 8

U
unidirectional print (Setup Mode) 98,
107
unidirectional printing, description
116

Z
zero slash 97, 106

Index

Index 217
Index

218 Index
Lexmark 2380 Plus/2381 Plus Forms Printers
Lexmark 2390 Plus/2391 Plus Forms Printers
User’s Guide
Part Number 11A3088
October, 1995

You may use this form to communicate your comments about this publi-
cation, with the understanding that Lexmark may use or distribute what-
ever information you supply in any way it believes appropriate without
incurring any obligation to you.

1. Did you find the book well organized?

Yes r No r

2. Was the content of the book accurate and complete?

Yes r No r

3. Was the book easy to use?

Yes r No r

4. What can we do to improve the book?

5. What is your job title?

Questions or comments about supplies, service, applications, and so on

will slow response time considerably. Please refer those questions or
comments to your authorized dealer or point of purchase.

Note: Please direct all requests for copies of publications to your point of
purchase. Publications are not stocked at the location to which this form is
addressed.
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LEXINGTON KY 40511-9954

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