REGION IV-A

CALABARZON SCHOOLS DIVISION OF BATANGAS

BAUAN TECHNICAL INTEGRATED HIGH SCHOOL

CANTEEN SERVICE QUALITY

AND STUDENT
SATISFACTION

GROUP 2
 RESEARCHERS

Rosales, Aljun Abarcar, Pauline Cruzat, Madelyn Hugno, Jocell Wilson, Michcel

GROUP 2
 INTRODUCTION
BACKGROUND OF THE STUDY
RATIONAL OF THE STUDY
The research focuses on evaluating the perceptions of students at Bauan Technical
Integrated High School, referred to as Technites, regarding the quality of their school
canteen's services. Key areas of investigation include the availability and affordability
of food, cleanliness, staff behavior, and the overall ambiance of the canteen. The goal
is to gather insights that can help improve the canteen's service quality, thereby
enhancing student satisfaction and well-being. The findings are intended to inform the
school administration about student needs and expectations, aiding in better
decision-making to positively impact the students' daily school experience.
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RESEARCH QUESTIONS
The research will address the following questions:
1 How do Technites perceive the quality of the canteen service in
terms of food quality, menu variety, cleanliness, staff behavior,
pricing, and overall dining experience?

2 What factors influence the satisfaction levels of Technites regarding

the canteen service?

3 What specific areas of improvement can be identified based on the

perceptions and satisfaction levels of Technites?
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SCOPE, LIMITATION AND DELIMITATION

This research seeks to understand how students at Bauan Technical Integrated
High School perceive the quality of their canteen service and their satisfaction
levels. It will explore various aspects including food quality, menu variety,
cleanliness, staff behavior, pricing, and overall dining experience. The study aims
to gather honest feedback from students to gain insights into their true
perceptions. One potential limitation is response bias, which will be addressed by
emphasizing the importance of genuine feedback, ensuring participant anonymity,
and encouraging free expression of opinions. The research will be delimited to
Bauan Technical Integrated High School to maintain focus and relevance to the
Technite community.
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SIGNIFICANCE OF THE STUDY
SCHOOL ADMINISTRATORS CANTEEN MANAGERS TEACHERS STUDENTS FUTURE RESEARCHERS

The findings of this study will The primary beneficiaries of this

Teachers play a crucial role in the
provide valuable insights to school study are the students themselves. This study can serve as a foundation
For canteen managers, this study students' educational journey. By
administrators regarding the for future research on similar topics. It
will serve as a guide to identify areas of having a better understanding of the By addressing the issues of food
perception of Technites towards the can provide a framework for
improvement in their service quality. students' perception of the canteen scarcity and high prices in the
canteen service quality and its
By understanding the perception of service quality, teachers can support canteen, students will have access to conducting further studies on canteen
impact on student satisfaction. By
Technites, canteen managers can make and advocate for improvements in a wider variety of affordable and service quality and student satisfaction
understanding the specific areas
necessary changes to address issues the canteen. They can also nutritious food options. This can in other educational institutions.
that need improvement,
such as food scarcity and high prices. incorporate discussions and activities positively impact their health, Researchers can build upon the
administrators can make informed
This can lead to increased customer related to healthy eating habits and findings and methodology of this study
decisions and take necessary satisfaction, and overall school
satisfaction and loyalty, resulting in a the importance of a positive dining to explore different aspects and
actions to enhance the canteen experience. Students will also feel
more successful and efficient canteen experience into their curriculum. This variables related to canteen services
service. This can contribute to valued and heard, as their opinions
operation. can contribute to the overall well- and student well-being.
creating a positive school and needs are taken into
environment and improving the being and academic performance of
the students.
consideration.
overall well-being of the students.
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REVIEW OF RELATED LITERATURE
Marroquin Brandt, J. C. (2014). Applying the SERVQUAL model to describe the satisfaction of the Aviva Company’s employees in Dublin,

1 Ireland, regarding to the canteen service quality in their workplace (Doctoral dissertation, Dublin Business School).
Objective:
Their objective is to describe the satisfaction of the employee regarding to the canteen service quality
Findings:
According to the results of their study they stated that even though services usually tend to be “naturally intangible” which means it cannot be remove or destroy,
rather than an abject with the opposite nature, it might not be a clear feature after all. And it is the cause of many services or facilities that can provide an output
that is compound by tangible components, such as product, equipment, physically entity and even staff.
Galabo, N. R. (2019). Canteen service quality and student satisfaction. International Journal of scientific and technology research

2 Objective:
To find the relationship between service quality and student satisfaction in school canteens and find the way to improve the service
Findings:
Understanding students' satisfaction with canteen services is vital for academic institutions to identify areas for improvement and
enhance the overall campus
Hobbs, J. E., Kerr, W. A., & Smyth, S. J. (2014). The perils of zero tolerance: technology management, supply chains and thwarted
3 globalisation. International Journal of Technology and Globalisation
Objective:
To review the financial concerns are involved in food quality control challenges caused by microbiological organisms.
Findings:
Employee satisfaction with workplace canteen services is shaped by both tangible elements like food and setting, and intangible service
experiences.
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Hom, P., Lee, T., Shaw, J., & Hausknecht, J. (2017).One hundred years of employee turnover theory

4 and research. Journal of Applied Psychology

Objective:
To find the satisfaction on the employees
Findings:
The phrase "satisfaction" refers to the emotion one has after having his or her wants, expectations, or needs met as well as the pleasant emotion
that follows. Since contentment is a sensation, it exists in the user's head as opposed to other actions that can be seen, such as complaining,
product selection, and repeat purchases.

Vandegrift, R., Bateman, A.C., Siemens, K.N. et al. Cleanliness in context: reconciling hygiene with a modern microbial perspective.
5 Objective:
To review the concept of hygiene
Findings:
Work delves into the crucial link between hygiene and health, questioning the adequacy of traditional hygiene practices in light of our
symbiotic relationship with microorganisms.

Reyes, A., & Cruz, M. (2019). Assessing Canteen Service Quality in a Technological University: Perspectives of Students.
6 Objective:
Examined the quality of canteen service at a nearby technological university.
Findings:
Their findings underscored the relevance of food quality and cleanliness in affecting their satisfaction levels.
RESERCH The study aims to assess the relationship between the quality of
canteen services and student satisfaction at Bauan Technical Integrated
High School. It focuses on the opinions of students who frequently use the
canteen, examining aspects such as the variety of food, pricing, and the

METHODS AND
overall dining experience. The objective is to identify areas of
improvement and provide recommendations that could enhance the
canteen services and, consequently, student satisfaction.

PROCEDURES SUBJECT OF THE STUDY

RESEACH DESIGN
DATA GATHERING
INSTRUMENTS
It will use a phenomenological research
design to explore student's unknown and
The researchers gathers the data
unknowledge feelings, perceptions, and
through a questionares or a survey
motivation that underlie their behaviors
that will be distributed to the
and judgements of the school canteen.
students
 The researchers reviewed existing studies and
developed several alternatives to create a custom
research instrument for their study. After finalizing all They will fully explain the study's details, ensuring that
indicators of this instrument, they consulted with their participants understand their roles and the protection
adviser for guidance. of their personal information.

DATA GATHERING ETHICAL

PROCEDURES CONSIDERATIONS

DATA ANALYSIS AND

PROCESSING

Researchers obtained consent from 25 Grade 11 students at Bauan Technical

Integrated High School to participate in a survey conducted through face-to-
face interviews. After data collection, the responses were organized,
counted, and analyzed using different methods to ensure a thorough
interpretation of the data.
THANK YOU
Presented By : GROUP 2