Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
In Partial Fulfillment of the Requirements
for the subject
GE – The Entrepreneurial Mind
Presented by:
Gordonas, Kenith B.
Maarat, Aeron C.
Mapoy, Charlemagne M.
Melis, Eldrin Kim Francis T.
Presented to:
Dr. Lucihida Docoy
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Executive Summary
The partnership namely, Kenith Gordonas, Aeron Maarat, Charlemagne
Mapoy, Eldrin Kim Francis Melis, developed and formed the DeliGo. The goal is to
provide delivery services to suit our people’s needs, maximizing comfortability in
accordance to profit for expansion of the company.
Their business, specifically DeliGo, will primarily provide land express
delivery services for parcels, documents, and packages to individuals and businesses
in Surigao City. As the number of individuals who have access to the internet grows,
more people are anticipated to utilize e-commerce platforms, and a greater quantity of
things will need to be delivered via online pick-up and drop-off services. Their
company's aim is to become a prominent courier and distribution service provider in
Surigao City. Also, they will guarantee that any service delivery that they manage is
competitive with the best in the business in terms of time and safety.
DeliGo will go to great measures to prepare our business to compete favorably
for accessible market share in the online business with DeliGo in Services Industry.
The following is a list of services that we offer to our customers:
➢ Food and grocery deliveries
➢ Providing messenger and distribution services in a timely manner
➢ Delivering documents, parcels, and packages
➢ Transferring goods or items.
➢ Delivering high-value-to-weight items in a timely manner
DeliGo primarily serves Filipino customers, businesses, and the general public.
Expanding our offerings by making our services available to those who sell and buy
online. So that, the customers will find it easier to drop off their courier in the store
for pick-up or delivery at home.
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Table of Contents
Executive Summary 2
Background and History 4
Description of Service 4
Market Description 4
Competition5
Marketing Strategies 5
Process Selection and Facility Layout 6
Inventory Management System 7
Supply Chain Management Process 8
Manufacturing Service/Plans 8
Financial Plan 9
Salary of Riders 9
Monthly Revenue 9
Break-even Point 9
Annual Profit 9
Management Accounting System 10
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Background and History
DeliGo was established by the partnership of various individuals that were
residents in Surigao City. Partnership was composed of four individuals namely
Kenith Gordonas, Aeron Maarat, Charlemagne Mapoy, Eldrin Kim Francis Melis.
This business was conceptualized on the year 2019. This business was formed
because of the challenge the pandemic has given to the public especially in the City
of Surigao. Moreover, the uprising use of internet that leads people to shop online
and/or get services via online pick-up and drop-off. Store-to-store and home-to-home
services are in demand and was the reason of pursuing this type of business.
Description of Service
DeliGo offers land express delivery services for parcels, documents, and
packages store-to-store and home-to-home intra and inter Surigao City. Delivery
charges are specified in the table below.
Rider Pick-up Charges
Intra-City Inter-City
1kg 3kg 5kg 1kg 3kg 5kg
Pick-up at Branch 50.00 60.00 110.00 120.00 145.00 200.00
Home Delivery (charges) 50.00 65.00 120.00 125.00 165.00 220.00
Market Description
DeliGo will market into a distinct category, namely land-based delivery
services. This business plan will look at this market.
Delivery Service: Delivery services existed as far as 1945 in the Philippines.
The market has then increased in recent years. Starting from LBC Express, we now
have brands such as Ninja Van and J&T Express. With the current situation dealing
with the pandemic, the amount of customer has decently increased along with the
workload to deal with it.
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Competition
Presently, while there are already a lot of delivery services available to the
general public. These services have since existed for a while and has established their
brand, such as Ninja Van and J&T Express to name a few.
The strength that these services have are brand recognition and their track
record. With these brands being recognizable, newer customers tend to flock to them.
While the weakness of such service are the delays of delivery. One reason out
of many for the delays are the increased workloads that these services experience as
they continue to grow.
Marketing Strategies
The area of the online business will be located at Barangay Rizal, Surigao City.
Also, it can easily determine or visit the shop since it is easy to locate because it is
near in the high way of the Barangay Rizal Hall. This area can also be benefits since a
lot of customers will pass by in the area.
DeliGo mainly targets Filipino customers, enterprises, and the community at
large. Extending our services through the availability and convenient means of who
sell and buy through online. Thus, makes it easier for the customers to drop their
courier in the store and be it pick-up in the store or delivered at home.
Online Business with DeliGo will have a web page, Facebook page or any
other social media platforms where we can post details about our business where
people will see it including the delivery processes and services we offered and we
will also use social media for advertising and promoting our business as a way of
convincing and persuading customers.
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Process selection and facility layout
Simplified flow of the delivery process for our delivery company:
1. Order Placement:
- Customers place orders through the company's website, mobile app, or call center.
- Orders include details such as delivery address, item description, delivery time
preferences, and any special instructions.
2. Order Processing:
- Upon receiving an order, the system verifies payment, checks item availability,
and assigns a unique tracking number.
- Orders are categorized based on delivery urgency and destination.
3. Route Optimization:
- The delivery management software optimizes delivery routes based on factors
such as distance, traffic conditions, and delivery time windows.
- Routes are assigned to delivery vehicles and drivers.
4. Warehouse Preparation:
- Warehouse staff pick and pack items from inventory based on the orders
scheduled for delivery.
- Packages are labeled with tracking numbers and destination addresses.
5. Loading:
- Packed packages are loaded onto delivery vehicles, ensuring that fragile items are
handled with care and heavy items are properly secured.
6. Delivery:
- Drivers follow their assigned routes, navigating to each delivery location using
GPS navigation tools.
- Upon arrival at each destination, drivers verify the recipient's identity, obtain
signatures if required, and hand over the packages.
- Drivers may also collect payments for cash-on-delivery orders.
7. Tracking and Communication:
- Customers can track the status of their deliveries in real-time through the
company's website or mobile app using their unique tracking numbers.
- The company provides proactive updates to customers via email or SMS regarding
any delays or changes to delivery times.
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
8. Delivery Confirmation and Feedback:
- After completing deliveries, drivers confirm successful deliveries in the system.
- Customers receive notifications confirming delivery completion and may be
prompted to provide feedback on their delivery experience.
9. Returns and Customer Service:
- In case of returns or issues with deliveries, customers can initiate return requests
through the company's customer service channels.
- Returns are processed according to the company's return policy, and replacements
or refunds are issued as necessary.
10. Data Analysis and Optimization:
- The company analyzes delivery performance metrics, including delivery times,
customer satisfaction ratings, and delivery costs.
- Insights from data analysis are used to identify areas for improvement and
optimize the delivery process for better efficiency and customer experience.
Inventory Management System
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Supply Chain Management Process
DeliGo focuses on delivery, the effectiveness of their business is based on
delivery. Every delivery operation is very important. In each assembly of delivery
operation there is one supervisor and 10 drivers working for 6-8 hours a day. The
supplies to be delivered is wrapped and stored in the delivery bag and will be
distributed to the customer once the driver reached the location of the customer.
DeliGo is responsible for the safety of whatever supply is to be delivered and the
amount of supply they only can deliver. The company does not only guarantee the
safety of the supplies but also provide the customers quick and time efficient
delivery. To assure the safety of the drivers, they will be deployed to deliver in the
earliest time possible so that the drivers wouldn’t be pressured by the time and would
be able to drive in a safety recommended speed limit. The company has implemented
a speed limit of 50 to the drivers, to avoid accidents and damages.
Manufacturing/Service Plans
DeliGo manufacturing process uses many strategies of manufacturing to assure
the safety of the products that needs to be delivered in their respective locations. The
supplies to be delivered is wrapped and stored in the delivery bag, but before they put
the supply in the delivery bag, they assure that they already wrapped the supplies with
bubble wrap and will be put into a box to assure the safety of these products. In terms
of documents before it is placed in the delivery bag, to assure that the documents
wouldn’t get damaged and got wet it will be first place inside a water proof plastic
box and will be wrapped and then placed in the delivery bag. That way the documents
wouldn’t get damaged in the day of delivering operation. Before the drivers get
released for delivering, there will be a final inspection by the supervisor to assure the
safety of the products to be delivered. Once the inspection is done then will be the
time the riders is released for the operation.
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Financial Plan
Start-up Cost:
Vehicle Acquisition: ₱700,000.00 (10 Motorcycles)
Technology and tracking: ₱100,000.00
Operational Expenses: ₱100,000.00
Office headquarters: ₱500,000.00
Initial Investment: ₱1,400,000.00
Salary of Riders:
30% of their expected revenue per day. Assume to have 20 deliveries each
rider per day.
20 x 10 riders = 200 deliveries per day
Estimated fee per order: ₱150.00
Salary each Rider: 20 deliveries x (₱150.00 x 30%) = 900 per day
Monthly Revenue:
200 deliveries x ₱150.00 (30 days) = ₱900,000.00 Partial Monthly Revenue
Monthly Revenue: ₱900,000.00 – 900(10) (30 days) (Salary of Riders) =
₱630,000.00 - ₱30,000.00 (Operational Expenses)
= ₱600,000.00
Break-even Point:
₱1,400,000.00 (Initial Investment) / ₱600,000.00 (Monthly Revenue)
= 2.3 Months
Annual Profit:
₱600,000.00 (12) - ₱1,400,000.00 (Initial Investment)
= ₱5,800,000.00
(086) 231-7798 URL: ssct.edu.ph
Republic of the Philippines
SURIGAO DEL NORTE STATE UNIVERSITY
Narciso Street, Surigao City
Management Accounting System (Includes description of the Management
Accounting system with a process flowchart/diagram)
This is our accounting system, which includes a description of the management
accounting system as well as a flowchart/diagram of all of the company's operations.
DeliGo operations work their way up from the bottom of the organization to the top.
The firm and the entire operation of the business is being run by the flow of this
system, which must be followed for the business to run smoothly.
(086) 231-7798 URL: ssct.edu.ph
