SVCE TIRUPATI

S V COLLEGE OF ENGINEERING

II [Link]-II SEM

SOFT SKILLS (EG20ASO401)

UNIT-IV
EMOTIONAL INTELLIGENCE AND STRESS MANAGEMENT
What is emotional intelligence or EQ?

Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand,
use, and manage your own emotions in positive ways to relieve stress, communicate effectively,
empathize with others, overcome challenges and defuse conflict. Emotional intelligence helps you
build stronger relationships, succeed at school and work, and achieve your career and personal
goals. It can also help you to connect with your feelings, turn intention into action, and make
informed decisions about what matters most to you.

Emotional intelligence is commonly defined by four attributes:

Self-management – You’re able to control impulsive feelings and behaviours, manage your
emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing
circumstances.

Self-awareness – You recognize your own emotions and how they affect your thoughts and
behaviour. You know your strengths and weaknesses, and have self-confidence.

Social awareness – You have empathy. You can understand the emotions, needs, and concerns of
other people, pick up on emotional cues, feel comfortable socially, and recognize the power
dynamics in a group or organization.

Relationship management – You know how to develop and maintain good relationships,
communicate clearly, inspire and influence others, work well in a team, and manage conflict.

Why is emotional intelligence so important?

As we know, it’s not the smartest people who are the most successful or the most fulfilled in life.
You probably know people who are academically brilliant and yet are socially unsuccessful at
work or in their personal relationships. Intellectual ability or your intelligence quotient (IQ) isn’t
enough on its own to achieve success in life. Yes, your IQ can help you get into college, but it’s
your EQ that will help you manage the stress and emotions when facing your final exams. IQ and
EQ exist in tandem and are most effective when they build off one another.

Self-management

Self-awareness

Social awareness

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Thinking before Reacting

In most situations there’s times where we disagree with some things that happen in our everyday
lives. People may do or say things that may not make much sense in our reality of life, but in these
instances, we can’t say or react to it 100% until we really know why people do what they do. If a
person speaks and reacts to things without really thinking it over first-hand. Something that
appears bad in life. Doing this can damage a lot of opportunities or even those friendships you
may have with certain people in your life. If you adapt to thinking before you speak or react you’ll
be able to fully observe your situation and respond more effectively.

Be Aware of All Aspects of Your Situation

Being able to see the after effect of your situation before it happens tends to make your awareness
for situations a lot more clear. You’ll be able to pick the right or wrong thing to say or do in
situations where you may not agree with something. In most cases, if you react angrily towards
someone they’ll be angry also and it’ll alter your emotions and make matters even worse. Being
able to diagnose this before it happens will make you more mentally aware of the right thing to
do.

Everybody Thinks Differently

You have to have the natural understanding that everybody in this world thinks differently.
Something that you find morally correct can be the complete opposite to someone else. You can
truly hurt someone with the mind-set of you always being right. Having the understanding that
everybody thinks differently will allow you to be more open-minded to things that may potentially
change your mind for the better.

Take A Second and Breathe

If you don’t have nice things to say about someone’s opinion or action you can always take a
moment to breathe and contemplate the best thing to do. Instead of taking the negative action in
the situation try to think of a positive route you can take. This will make the environment less
tense and makes everyone comfortable. At the end of the day everybody is entitled to his/her
own opinion.

Empathy for Others

See it from the other person’s perspective:

For example, let’s say that someone cut you off while driving on the highway. Instead of getting
upset and road raging, take time to understand what the situation may be to calm you down.
Maybe that person was running late and they needed to get somewhere in a hurry. Maybe their
wife or girlfriend was rushed to the hospital because their child was about to be born. Whatever
that alternate positive thought is, create it in your mind and use it to calm your mind down before
you react in the wrong way. Being able to do this will prevent you from getting into situations
where you may not even be intending to be in. People are held accountable for whatever they do
or say in this world because it’s something that can make or break you. You never want to be that
person that slips up and make the wrong mistake at the wrong time.

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SWOC Analysis

A SWOC analysis is an incredibly simple, yet powerful tool to help you develop your business
strategy, whether you’re building a start-up or guiding an existing company.

What is a SWOT Analysis?

SWOT stands for Strengths, Weaknesses, Opportunities, and Challenges.

Strengths and weaknesses are internal to your company—things that you have some control over
and can change. Examples include who is on your team, your patents and intellectual property,
and your location.

Opportunities and challenges are external—things that are going on outside your company, in the
larger market. You can take advantage of opportunities and protect against challenges, but you
can’t change them. Examples include competitors, prices of raw materials, and customer shopping
trends.

A SWOC analysis organizes your top strengths, weaknesses, opportunities, and challenges into an
organized list.

Why do a SWOC Analysis?

When you take the time to do a SWOC analysis, you’ll be armed with a solid strategy for prioritizing
the work that you need to do to grow your business.

You may think that you already know everything that you need to do to succeed, but a SWOC
analysis will force you to look at your business in new ways and from new directions.

Who should do a SWOC Analysis?

For a SWOC analysis to be effective, company founders and leaders need to be deeply involved.
This isn’t a task that can be delegated to others.

But, company leadership shouldn’t do the work on their own, either. For best results, you’ll want
to gather a group of people who have different perspectives on the company. Select people who
can represent different aspects of your company, from sales and customer service to marketing
and product development. Everyone should have a seat at the table.

If you’re starting or running a business on your own, you can still do a SWOC analysis. Recruit
additional points of view from friends who know a little about your business, your accountant, or
even vendors and suppliers. The key is to have different points of view.

Existing businesses can use a SWOC analysis to assess their current situation and determine a
strategy to move forward. But, remember that things are constantly changing and you’ll want to
reassess your strategy, starting with a new SWOC analysis every six to 12 months.

For start-ups, a SWOC analysis is part of the business planning process. It’ll help codify a strategy
so that you start off on the right foot and know the direction that you plan to go.

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CONTROLLING STRESS –Tips

10 Tips to Manage Stress

1. Exercise

2. Relax Your Muscles

3. Deep Breathing

4. Eat Well

5. Slow Down

6. Take a Break

7. Make Time for Hobbies

8. Talk about Your Problems

9. Go Easy on Yourself

10. Eliminate Your Triggers

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