MANIKANDAN GOVINDAN
IT PROJECT MANAGEMENT | TECHNICAL DELIVERY PROFESSIONAL
OVERVIEW
IT Technical Delivery Professional with 19+ years of experience and exploring the depths of the Healthcare domain with extensive
experience in software development and project management, I specialize in crafting, executing, and overseeing IT Projects that elevate
an organization's productivity, security, and collaboration. Excellent in managing the scope, timeline, and key milestones of the project.
Having proven track record of leading service transitions, transformations, and enhancements, as well as devising cost-efficient and
customer-centric resolutions. Spot opportunities for process enhancements and put solutions into action. Having strong hands in
managing and delivering a variety of technology projects focused on new business solutions and product development.
ACCOMPLISHMENTS
PERSONAL DETAILS
[Link]@[Link] • World Technical Leaders Conference Participation for Healthcare IHE Testing in Chicago
+91 9945871633 • “Best of IBM” Award Received from IBM.
Location: Bengaluru-India • Possess extensive expertise in the US healthcare and banking sectors, with proficiency
LinkedIn: in a diverse tech stack including React, Angular, Java 1.8, Spring Boot, Micro Services,
[Link] Kafka, Kubernetes, AWS, Azure, Jenkin, Jira, Redis, GitHub, Junit and various Microsoft
an-govindan-19890b52/ technologies, as well as database management systems like Oracle, MySQL,
MongoDB.
• Over 5 years, I delivered 15 enterprise-level software projects on time and within
KEY SKILLS
budget, achieving a 100% completion rate and 95% budget adherence.
• Project & Software Management • Implementing Scrum and Agile methodologies improved team velocity by 30% and
• IT Service & Delivery Management reduced cycle time by 25%.
• Project Planning & Implementation • Optimized resource allocation and vendor management, cutting project costs by 20%
• Cross Functional Team Coordination while maintaining a 98% client satisfaction rate.
• Operational Planning • Led cross-functional teams of up to 100 members across two countries, increasing
• Migration Projects & Server Migration customer satisfaction ratings from 75% to 95% through regular feedback and proactive
• Continuous Improvement issue resolution.
• Client and Stakeholder Management • Introduced Jira and Confluence enhanced project visibility by 40% and team
• Agile Methodologies collaboration by 25%.
• Mapping & Implementations • Managed a $30 million program portfolio, meeting 98% of strategic objectives, and
• Business Service Development streamlined the development pipeline, reducing time-to-market by 6 weeks and
• Technology infrastructure Planning generating an estimated $2 million in additional revenue.
• Risk Management • Automated testing and continuous integration practices led to a 75% reduction in post-
• Scope & Change Management release defects.
• Quality & Budget Management • Established a mentorship program for junior project managers, resulting in 5
• Resource Allocation promotions and a 30% increase in team retention.
• MIS and Reporting
WORK HISTORY
SOFT SKILLS Delivery Manager, eSolutionsFirst Pvt Ltd Jun’23-Present
• Corporate Communication • Achievement: Feedback regarding Delivery Excellence was obtained from all clients
• Technical Leadership and management concerning our project deliverables. As a result of this
• Team Productivity accomplishment, our Project SOW contract has been extended until 2027.
• Conflict Resolution • Award-winning Technical Delivery Manager with a proven track record of exceeding
• Decision Making customer expectations.
• On-Time Delivery • Accomplished Technical Delivery Manager with extensive experience in process
optimization and risk management.
• Results-driven Technical Delivery Manager specializing in customer service and
ACADEMIC relationship management.
B.E (Computer Science) 2003 • Responsible for facilitating teams and ensuring adherence to the agile framework across
Madurai Kamaraj University all projects, while defining the process workflow necessary for successful project
delivery.
• Oversaw multiple projects concurrently with over 100 team members, achieving timely,
budget-compliant, and high-quality outcomes.
• Established a structured communication protocol that enhanced team productivity by
30% and played a crucial role in Statement of Work (SOW) renewals and follow-ups.
• Implemented agile methodologies across teams, resulting in a 20% improvement in
project completion rates.
• Developed various key performance indicators (KPIs) to monitor deliverables and quality, contributed to issue resolution, and
supported the team in overcoming challenges to maintain progress.
• Demonstrated leadership by managing risks and guiding the team toward successful outcomes, while providing weekly and monthly
status reports to all project stakeholders through regular meetings, and proactively managing action items, issues, and risks.
Technical Manager, Xoriant Solutions Pvt Ltd Feb’22-Jun’23
• Achievement: The Best Delivery Team award was presented by Xoriant, and the client provided a perfect 5/5 rating for delivery
excellence.
• The Remote Legal Project focuses on virtual deposits for U.S. clients in the legal sector where I led a team of over 80 across insurance,
healthcare, and legal services, developing delivery strategies aligned with organizational goals.
• Collaborating with cross-functional teams, I enhanced supply chain processes and automated functionalities to reduce manual
testing.
• Played a key role in SOW renewals, mentored junior developers, and implemented best practices that cut error rates by 18%.
• Established a streamlined release management process that improved deployment efficiency by 25% and created quality analytics
reports, resulting in a 40% increase in quality efficiency.
Senior Technical Project Manager, PayPal (Lakshaya Technology) Jun’21-Feb’22
• Achievement: Successfully completed the development and testing phases for over 20 projects, while overseeing diverse teams
of up to 90 testers across various initiatives.
• End-to-end test management encompasses L1, L2, and L3 support along with triaging responsibilities.
• Oversaw testing operations within agile methodologies, formulating comprehensive test plans and strategic documents.
• Actively monitored risks, dependencies, and issues at the program level while demonstrating expertise in effort estimation, testing
planning, and resource identification.
• Developed strategies for User Acceptance Testing (UAT) and regression testing, facilitated lessons learned sessions post-release,
and delivered precise, timely reports on testing activities to senior management.
• Additionally, initiated productivity enhancements through process modifications.
Technical Manager, Infotech Global India Ltd Jun’08-Apr’21
• Engaged with over 200 clients in the healthcare management program, significantly contributing to Agile testing initiatives.
• Developed and executed user acceptance testing (UAT) and regression testing strategies, managing project timelines, and
collaborating with the engineering team for quality assurance.
• Addressed technical risks related to web service integrations, improving both back-end performance and front-end user interfaces.
• Enhanced internal processes for better customer interactions and oversaw full-cycle software development life cycle (SDLC)
projects.
• Close collaboration is done with team members and stakeholders for resolving issues and ensuring adherence to design
specifications.
Senior Software Engineer, Ness Technologies India Pvt Ltd Mar’06-Jun’08
• OBIS (Online Benefit Inquiry System) is an application designed for query-based interactions within the healthcare sector. Its primary
function is to enable users to inquire about the benefit coverage of members.
• Responsibilities included creating interactive user interfaces that exceeded client expectations and enhanced overall user
experience.
• Conducted Unit testing using JUnit, leading to a 14% decrease in bugs and an enhancement in code quality.
• Developed the application in Java V1.4, utilizing JSP for the front end, ensuring the delivery of high-quality code for complex projects
and necessary functionalities while identifying process improvements and best practices.
Software Engineer, Infosys via Data Comp Services Mar’05-Mar’06
• The ANZ Tiger Project, associated with the Finacle product, focuses on replacing the current e-banking solution for ANZ Bank in
Australia.
• Significant contributions were made to key development activities, including the creation of a Java-based application and the
development of various modules in the capacity of a full stack developer.
