Test Script

SAP S/4HANA Cloud - 26-12-23

Intercompany Process for Customer Returns

(2F4_DE)

PUBLIC

Table of Contents

1 Purpose

2 Prerequisites
2.1 System Access
2.2 Roles
2.3 Master Data, Organizational Data, and Other Data
2.4 Additional Manual Configuration
2.5 Business Conditions
2.6 Preliminary Steps
2.6.1 Create Initial Stock in the Domestic Shipping Plant
2.6.2 Create Initial Stock in the International Shipping Plant
2.6.3 Create Condition Records (Optional)

3 Overview Table

4 Test Procedures
4.1 Generate Return Order
4.2 Perform Picking
4.3 Post Goods Receipt
4.4 Perform Material Inspection
4.5 Determine Refund
4.6 Display Return Overview
4.7 Refund Customer with Credit Memo
4.7.1 Create Customer Credit Memo
4.7.2 Create Internal Credit Memo
4.7.3 Display AP Accounting Document
4.8 Refund Customer with Material Replacement
4.8.1 Change Replacement Order
4.8.2 Create Free-of-Charge Delivery
4.8.3 Perform Picking
4.8.4 Post Goods Issue
4.8.5 Create Customer Invoice
4.8.6 Create Intercompany Invoice
4.8.7 Display AP Accounting Document
4.8.8 Create Internal Credit Memo
4.8.9 Display AP Accounting Document
4.8.10 Create Pro-forma Invoice (Optional)

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1 Purpose

Overview

This scope item helps the company to manage customer returns and refunds using affiliated plants. It integrates customer processes with intercompany pro-
cesses. Material returned to the affiliated plant is internally credited. Accounts payable documents can be created automatically.
If the customer gets a free-of-charge delivery (from the affiliated plant) as a refund, an intercompany invoice can be created. Accounts payable documents
can be created automatically.
This document provides a detailed procedure for testing this scope item after solution activation, reflecting the predefined scope of the solution. Each
process step, report, or item is covered in its own section, providing the system interactions (test steps) in a table view. Steps that are not in scope of the
process but are needed for testing are marked accordingly. Project-specific steps must be added.

Note Values in this test script (decimal notation, date formats, and so on) are presented in U.S. standard notation. If your test system is set up to use a
different notation, enter values as appropriate.

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2 Prerequisites

This section summarizes all the prerequisites for conducting the test in terms of systems, users, master data, organizational data, other test data and busi-
ness conditions.

2.1 System Access

System Details

System Accessible via SAP Fiori launchpad. Your system administrator provides you with the URL to access the various apps assigned to your role.

2.2 Roles
Create business roles using the following business role templates delivered by SAP and assign them to your individual test users.
Alternatively, if available, you can use the following spaces delivered by SAP. You create a space with pages containing predefined essential apps and assign
it to the business role. You then assign this business role to your individual users.
For more information, refer to How to Create a Business Role from a Template in the product assistance for SAP S/4HANA Cloud.

Name (Role Tem- ID (Role Template) Name (Launchpad Space) ID (Launchpad Space) Log
plate) On

Inventory Manager SAP_BR_INVENTORY_MAN- Inventory Management SAP_BR_INVENTORY_MANAGER

AGER

Internal Sales Rep- SAP_BR_INTERNAL_SALES_R Internal Sales / Billing / Cus- SAP_BR_INTERNAL_SALES_REP / SAP_SD_SPT_BILLING_INT_SALES_PC /
resentative EP tomer Returns SAP_SD_SPT_RETURNS_INT_SALES_PC

Returns and Re- SAP_BR_RETURNS_REFUND_C Customer Returns SAP_BR_RETURNS_REFUND_CLERK

fund Clerk LERK

Shipping Specialist SAP_BR_SHIPPING_SPE- Shipping SAP_BR_SHIPPING_SPECIALIST

CIALIST

Receiving Special- SAP_BR_RECEIVING_SPE- Receiving SAP_BR_RECEIVING_SPECIALIST

ist CIALIST

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Name (Role Tem- ID (Role Template) Name (Launchpad Space) ID (Launchpad Space) Log
plate) On

General Ledger Ac- SAP_BR_GL_ACCOUNTANT General Ledger SAP_BR_GL_ACCOUNTANT

countant

2.3 Master Data, Organizational Data, and Other Data

The organizational structure and master data of your company has been created in your system during activation. The organizational structure reflects the
structure of your company. The master data represents materials, customers, and vendors, for example, depending on the operational focus of your com-
pany.
Use your own master data or the following sample data to go through the test procedure.

Master Value Details Comments

Material TG12 Trading Good for Reg. Trading

(MRP planning)
No Serial no.; no batch.

Sales Organization 1010 Dom. Sales Org

Distribution Channel 10 Direct Sales

Division 00 Product Division 00

Variant 1: Domestic intercompany

The selling sales organization is located in Germany (represented by company code 1010), the
supplying company is also located in Germany (represented by company code 1020)

Sold-to Party 10100001 Domestic DE Customer 1

Ship-to Party 10100001 Domestic DE Customer 1

Payer 10100001 Domestic DE Customer 1

Plant 1030 Plant 3 DE [Link] App or Set Up Orga-

nizational (CBC) extension

Storage Location 103A Std. storage 1 [Link] App or Set Up Orga-

103R Storage Location 103R nizational (CBC) extension

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Master Value Details Comments

Shop floor w/o lean WM

Shipping Point 1030 Shipping Point 1030 [Link] App or Set Up Orga-
103R Shipping Point 103R nizational (CBC) extension

Variant 2: International intercompany

The selling sales organization is located in Germany, the supplying company is located in the for-
eign country/region for example: US

Sold-to Party 10100002 Domestic Customer DE 2

Ship-to Party 10100002 Domestic Customer DE 2

Payer 10100002 Domestic Customer DE 2

Plant 1710 Plant in supplying company

Storage Location 171A

171R

Shipping Point 1710

171R

For more information on creating master data objects, see the following Master Data Scripts (MDS)
Table 1: Master Data Script Reference
Master Data ID Description

BNF Create Product Master of Type "Trading Good"

BND Create Customer Master

2.4 Additional Manual Configuration

Before you can test this scope item, you must have completed the additional configuration steps that are described in the Set-Up Instructions for this scope
item. These configuration steps are specific for your implementation and include mandatory settings that are not delivered by SAP and must be created by
you. For more information, follow the link to the document:
Link to Set-Up Instructions

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2.5 Business Conditions
Before this scope item can be tested, the following business conditions must be met.

Scope Item Business Condition

BNZ - Create New Open MM Posting Period Open new posting period in company codes 1010 and 1020 respectively.

1HO - Intercompany Sales Order Processing - Domestic For running variant 1 (domestic IC returns)

1MX - Intercompany Sales Order Processing - International For running variant 2 (international IC returns)

BKP - Customer Returns Advanced Returns

2.6 Preliminary Steps

2.6.1 Create Initial Stock in the Domestic Shipping Plant

Purpose

This process step shows you how to create initial stock for the domestic shipping plants.

Procedure

Test Test Step Instruction Expected Result Pass / Fail /

Step # Name Comment

1 Log On Log on to the SAP Fiori launchpad using the role Inventory Manager. The SAP Fiori launchpad displays.

2 Access Open Manage Stock (F1062). The Manage Stock screen displays.
the App

3 Input Ma- Make the following entries and choose Enter: The Stock overview for the material displays.
terial Material: TG12

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Test Test Step Instruction Expected Result Pass / Fail /
Step # Name Comment

Plant: Plant 1 <Supply Plant in affiliate company>, for exam-

ple: 1030

4 Select Select an initial stock to add, for example: A dialog displays. The Storage Location, Stock Type, and Current
Stock Storage Location: <Storage Location in the affiliate supply Quantity are displayed per the previous step entries.
plant>, for example: 103A
In the columm Unrestricted-Use Stock, choose the icon ‘Un-
restricted-Use Stock’

5 Add Initial Make the following entry and choose Post: The system displays Material document XXX created. The stock has
Entry Document Date: <today> been added.

Posting Date: <today>

Stock Change: Initial Entry
Quantity: <enter a number>, for example: 100

Result

The stock quantity is posted and increased.

2.6.2 Create Initial Stock in the International Shipping Plant

Purpose

Create Initial Stock for the international shipping plants.

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Procedure

Test Test Step Instruction Expected Result Pass / Fail /

Step # Name Comment

1 Log On Log on to the SAP Fiori launchpad as an Inventory Manager. The SAP Fiori Launchpad displays.

2 Access Open Manage Stock. The Manage Stock screen displays.

the App

3 Input Ma- Make the following entries and choose Enter: The Stock overview for the material displays.
terial Material: TG12
Plant: Plant 1 <Supply Plant in the affiliate/foreign com-
pany>, for example: 1710

4 Select Select an initial stock to add, for example: A dialog displays. The Storage Location, Stock Type, and Current
Stock Storage Location: <Supply Plant in the affiliate/foreign Quantity are displayed per the previous step entries.
company>, for example: 171A
In the columm Unrestricted-Use Stock, choose the icon ‘Un-
restricted-Use Stock’

5 Add Initial Make the following entry and choose Post: The system displays Material document XXX created. The stock has
Entry Document Date: <today> been added.

Posting Date: <today>

Stock Change: Initial Entry
Quantity: <enter a number>, for example: 100

Result

The stock quantity is posted and increased.

2.6.3 Create Condition Records (Optional)

Purpose

In case you have finetuned the access sequence of SAP pre-shipped condition types, the relative condition records should be created accordingly.

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You can find general information on how to create master data objects in the following Master Data Scripts (MDS) :
Table 2: Master Data Script Reference
Master Data ID Description

BET Create Sales Pricing Condition

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3 Overview Table

This scope item consists of several process steps provided in the table below.

Note If your system administrator has enabled spaces and pages on the SAP Fiori launchpad, the homepage will only contain the essential apps for per-
forming the typical tasks of a business role.
You can find all other (searchable) apps not included on the homepage using the search bar (2434549).
If you want to personalize the homepage and include the hidden apps, navigate to your user profile and choose App Finder.

Process Step Business Role Transaction/ App Expected Results

Generate Return Order [page ] 13 Returns and Refund Manage Customer Returns (F1708) Return order is created, return delivery is generated in the
Clerk background.

Perform Picking [page ] 16 Shipping Specialist Manage Outbound Deliveries (F0867A) Picking is done for the return delivery.

Post Goods Receipt [page ] 17 Shipping Specialist Manage Outbound Deliveries (F0867A) The goods receipt is posted for return delivery.

Perform Material Inspection [page ] Receiving Specialist Enter Inspection Results - From Warehouse Inspection results are recorded.
18 (MSR_INSPWH)

Determine Refund [page ] 20 Returns and Refund Manage Customer Returns (F1708) Refund determination is checked or triggered.
Clerk

Display Return Overview [page ] 21 Returns and Refund Manage Customer Returns (F1708) Document flow is displayed.
Clerk

Refund Customer with Credit Memo

Create Customer Credit Memo [page ] Billing Clerk Create Billing Documents (F0798) Credit memo is created.
23

Create Internal Credit Memo [page ] Billing Clerk Create Billing Documents (F0798) Internal Credit memo is created.
24

Display AP Accounting Document General Ledger Ac- Manage Journal Entries - Old Version (F0717) AP journal entry displays
[page ] 26 countant

Refund Customer with Replacement

Material

Change Replacement Order [page ] Returns and Refund Manage Sales Orders Without Charge (F2305) Item category is changed to CBXN.

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Process Step Business Role Transaction/ App Expected Results

Clerk

Create Free-of-Charge Delivery Shipping Specialist Create Outbound Delivery - With Order Reference Replacement delivery is created.
[page ] 28 (VL01N)

Perform Picking [page ] 30 Shipping Specialist Manage Outbound Deliveries (F0867A) Picking is done.

Post Goods Issue [page ] 31 Shipping Specialist Manage Outbound Deliveries (F0867A) Goods issue is posted for delivery.

Create Customer Invoice [page ] 33 Billing Clerk Create Billing Documents (F0798) Customer invoice is created.

Create Intercompany Invoice [page ] Billing Clerk Create Billing Documents (F0798) Billing with IV types is created
34

Display AP Accounting Document General Ledger Ac- Manage Journal Entries - Old Version (F0717) AP journal entry displays
[page ] 36 countant

Create Internal Credit Memo [page ] Billing Clerk Create Billing Documents (F0798) Internal Credit memo is created.
37

Display AP Accounting Document General Ledger Ac- Manage Journal Entries - Old Version (F0717) AP journal entry displays
[page ] 39 countant

Create Pro-forma Invoice (Optional) Billing Clerk Create Billing Documents (F0798) Pro-forma invoice is created.
[page ] 40

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4 Test Procedures

This section describes test procedures for each process step that belongs to this scope item.
The test should take around Enter a duration, example, 60 minutes. The Enterprise search function provides a central entry point for finding business objects
in your company from different sources using a single search request, such as: Apps, fact sheets for business objects. From the data found, you can go di-
rectly to the respective apps and fact sheets to display, edit the data or find related objects.
How to access and check a fact sheet:
● Log on to the SAP Fiori launchpad as an Internal Sales Representative.
● Access the Enterprise Search Bar and choose Magnifying glass in the upper right corner.
● The Enterprise Search bar is displayed, two filter fields appear left to the search button. Enter your search criteria and choose the business object type, for
example: Customer Returns from dropdown menu in first field, enter customer return order number in second field and choose Search, The sales order is
listed.
● Choose the sales order number link, the system navigates to fact sheet screen and return order-related information is integrated and summarized in one
Fiori page. You can get detailed data via choosing the corresponding links.
● There are fact sheets available for the following objects (Visible depending on the assigned role):
• Sales (return) order
• Quotation
• Billing document
• Credit Memo
• Debit Memo
• Customer 360 Fact sheet

4.1 Generate Return Order

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

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Purpose

This process step shows you how to create a return order.

Prerequisite

You must have billing document, pro-forma invoice or sales order as reference (refer toBusiness Conditions [page ] 7).

Procedure

Test Test Step Name Instruction Expected Result Pass /

Step Fail /
# Com-
ment

1 Log On Log on to the SAP Fiori launchpad as a Returns and Refund Clerk. The SAP Fiori launchpad dis-
plays.

2 Access the App Open Manage Customer Returns (F1708).

3 Navigate to New Cus- Choose Create. The Create Customer Return

tomer Return Screen with Reference screen dis-
plays.

4 Search for Billing (sales) Use Adapt Filters to add Reference Document field if it is hidden. Billing (sales) documents are
Document to be Refer- Enter the following selection criteria in filter bar and choose Go: displayed in the Reference
enced Documents table.
Reference Document: <sales order number or customer billing document number, or pro-
forma invoice number which are created previously>

5 Choose Create Choose Create in the billing (sales) document entry. Dialog box Create Return
from Invoice appears.

6 Enter Return Reason and Enter the following data and choose Create: Return order is created.
Quantity Return Reason: for example, Customer ordered too much System navigates to Edit Cus-
Items area: tomer Return screen.

● Quantity:V,quantity to be returned

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Test Test Step Name Instruction Expected Result Pass /
Step Fail /
# Com-
ment

7 Change Refund Select item and then go to column Refund Details.

The user can influence the point in time when the refunding document must be created: either im-
mediately when the return order is saved and released or at a later point of time. Combination of
the refund setting determines follow-up document creation. System provides four options for your
reference, choose one among them to continue:

Option 1: Execute refund In the Refund Details column of Item area, enter the following data or action: Return order is created,
with credit memo imme- Refund type (upper field): Credit Memo Return delivery and credit
diately memo request are generated
Refund Code (right field): <select one from down-drop list>
automatically.
, for example: 10%.
Refund Control: (lower field): <Create Credit Memo Request>
Choose Save and Release.

Option 2: Execute refund In Item area, Refund Details column, enter the following data or action: Return order is created, Re-
with replacement mate- Refund type (upper field): Replacement Product turn delivery and Replace-
rial immediately ment Order are generated au-
Note Refund code is only relevant to Credit Memo, it will be invisible if you have chosen Replace- tomatically.
ment Material in field Refund type.

Refund Control:(lower field): <Create Replacement Order>

Choose Save and Release.

Option 3: Refund on hold, In the Refund Details column of Item area, enter the following data or action: Return order is created, Re-
choose credit memo as Refund type (upper field): Credit Memo turn delivery is generated au-
temporary refund type tomatically.
Refund Code (right field): <Select one from down-drop list>, for example: 10%.
Refund Control: (lower field): <Decide Later>
Choose Save and Release.

Option 4: Refund on hold, In Refund area, enter the following data or action: Return order is created, Re-
choose replacement ma- Refund type (upper field): Replacement Material turn delivery is generated au-
terial as temporary re- tomatically.
fund type Refund Control: (lower field): <Decide Later>
Choose Save and Release.

8 Check Process Flow On the Display Customer Return screen, Process Flow subarea: Check dependent documents in The dependent documents
process flow. Make a note of the follow-up document numbers for further use.. are displayed.

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If freight was maintained in previous delivery document header and material is partly returned regarding billing document, please check (or change if
needed) freight amount for condition type YBHD in the header(s) of return order (and credit memo request document if it is generated automatically) using
role Internal Sales Representative (SAP_BR_INTERNAL_SALES_REP) and tile Change Sales Order.
If requested delivery date is reached and delivery document has not been created, warning information delivery issue is shown in process flow as reminder.
Once delivery document is generated later, such alert disappears.

4.2 Perform Picking

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to perform picking for return delivery created previously.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment

1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist. The SAP Fiori launchpad displays.

2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Manage Outbound Deliveries
screen displays.

3 Choose Picking Choose For Picking.

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Test Test Step Name Instruction Expected Result Pass / Fail /
Step # Comment

4 Enter Shipping Point Make the following entries and choose the Execute:
● Shipping Point:103R (Domestic)/171R(International).

5 Change Outbound On the Day’s Workload for Picking screen, select your delivery number and choose
Delivery Change Outbound Deliveries.

6 Enter picked quan- On the Picking tab, input quantity equal to delivery quantity in field Picked Qty.
tity

7 Choose Enter Choose Enter.

8 Save Choose Save. The delivery has been picked.

4.3 Post Goods Receipt

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to post goods receipt for return delivery.

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Procedure

Test Step Test Step Name Instruction Expected Result

#

1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist. The SAP Fiori launchpad displays.

2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Manage Outbound Deliveries screen dis-
plays.

3 Choose Good Issue Choose For Goods Issue.

4 Enter Shipping Make the following entries and choose Execute:

Point Shipping Point:103R (Domestic)/171R(International).

5 Post Good Issue Mark the relevant delivery and choose Post Goods Issue, choose today’s date from the dialog
box.

4.4 Perform Material Inspection

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The material inspection takes place after the returned goods have been received in the warehouse. The further handling of the returned goods is decided.
This process step shows you how to perform material inspection.

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Prerequisite

The returned goods are received. During goods receipt for returns an inspection lot is created automatically.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment

1 Log On Log on to the SAP Fiori launchpad as a Receiving Specialist. The SAP Fiori launchpad displays.

2 Access the App Open Enter Inspection Results - From Warehouse (MSR_INSPWH). Worklist Selection of Deliveries screen
displays.

3 Maintain selec- Enter the following entries and choose Execute: Change: Material Inspection in Ware-
tion criteria Delivery items waiting for inspection: <select> house for Delivery screen displays.

Delivery: <Enter return delivery number>

4 Choose Item Choose the Item tab.

Tab

5 Maintain In- In the Inspection Result subarea, enter the following data and choose Enter:
spection Result Inspection Code: <Enter inspection code>
Inspected quantity: <Enter inspected quantity>
If the Confirmation of Redetermination dialog box appears, choose Yes to confirm.

6 Maintain Fol- In Logistical Follow-Up subarea, enter the following data and choose Enter:
low-up Activity Follow-Up Activity: <Enter follow-up activity>

Note Choose appropriate follow-up activity according to inspection code. For example,
choose follow-up activity Transfer to Free Available Stock responding to inspection code
0001.

7 Check Inspec- On the Header tab, in Basic Data subarea, Inspection status shows Inspected, which means all All received material is inspected com-
tion Status received material is inspected completely. pletely.

8 Save and Con- Choose the Save and Confirm. Inspection result is recorded, goods
firm movement is posted accordingly.

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4.5 Determine Refund

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

In this activity, refund decision is made or checked: either refund the customer with a credit memo or compensate with a replacement material.

Procedure

Test Step # Test Step Instruction Expected Result Pass /

Name Fail /
Com-
ment

1 Log On Log on to the SAP Fiori launchpad as a Returns and Refund Clerk. The SAP Fiori launchpad dis-
plays.

2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns
screen displays.

3 Search for Re- Choose the Show Filter Bar if it is hidden, enter the following data and choose Go: Return order is found and dis-
turn Order Customer Return: <Return sales order number 6XXXXXXX> played.

4 Navigate to Select the return order entry and choose the Determine Refund. Determine Refund screen dis-
Determine Re- plays.
fund Screen

5 Check Refund In the upper area, check percentage number in field Refund Progress then take next

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Test Step # Test Step Instruction Expected Result Pass /
Name Fail /
Com-
ment

Progress action accordingly:

100%: Refund determination is not completed, go to Section A, then Section B.
100%: Refund determination is completed, skip Section A and go to Section B.

Section A: Refund is deter- Option 1: On the Items to be Refunded tab, choose Change Refund in the Refund Details col- Refund setting is maintained,
mined with reference to Credit Memo umn for the return item. Enter the following data: credit memo request document
material inspection results Refund type: Credit Memo is created in background.

Extent of Refund: <A percentage number>, for example, 10% Refund

Choose the OK
Select the item and choose Release Selected Items.

Section A: Refund is deter- Option 2: Ma- On the Items to be Refunded tab, choose Change Refund in Refund Details column Refund setting is maintained,
mined with reference to terial Replace- for the return item: Replacement order document is
material inspection results ment Enter the following data: created in background.

Refund type: Replacement Material

Choose the OK.
Select the item and choose the Release Selected Items.

Section B: Check refund Check Refund On the Completed Items tab, refund result is displayed, follow-up document number Refund result is displayed.
determination result Results is shown in Refund Details column, make a note of document number for further
use. You can click the created document number to check detailed information.

4.6 Display Return Overview

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

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Purpose

This process step shows you how to check the progress of return process. All dependent documents are available in process flow.

Procedure

Test Test Step Name Instruction Expected Result Com-

Step ments

1 Log On Log on to the SAP Fiori launchpad as a Returns and Refund Clerk. The SAP Fiori launchpad displays.

2 Access the App Open Manage Customer Returns (F1708). The Manage Customer Returns screen
displays.

3 Search for return Choose the Show Filter Bar if it is hidden, enter the following data and choose the Go: Return order is found and displayed.
order Customer Return: <Return sales order number 6XXXXXXX>

4 Go to Item Details Choose the arrow at end of the item. The Display Customer Return screen
displays.

5 Check Process Flow In the Process Flow subarea, check dependent documents shown in process flow. The dependent documents are dis-
Make a note of follow-up document number(s) of credit memo request or replacement order played.
for further use.

After you have completed this activity:

Option A: If credit memo request is generated, go to chapter Refund Customer with Credit Memo
Option B: If replacement order is generated, go to chapter Refund Customer with Material Replacement

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4.7 Refund Customer with Credit Memo

4.7.1 Create Customer Credit Memo

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to credit memo is created.

Procedure

Test Test Step Name Instruction Expected Result Com-

Step ments
#

1 Log On Log on to the SAP Fiori launchpad using role Billing Clerk. The SAP Fiori launchpad dis-
plays.

2 Access the App Open the Create Billing Documents (F0798). The Create Billing Documents
screen displays.

3 Define Billing Set- Choose the Billing Setting in the bottom bar. Switch on the following settings:
ting 1. Enter Billing Data before billing.
2. Separate Billing Documents for Each Billing Due List Item.
3. Automatically Post Billing Documents.

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Test Test Step Name Instruction Expected Result Com-
Step ments
#

4. Display Billing Document After Creation.

4 Search for Billing In the search condition, enter criteria if necessary. SD document(s) displays in
List the result.

5 Choose SD Docu- Select the row of credit memo request document recorded previously and choose Create. Create Billing Documents
ment screen displays.

6 Maintain Billing Choose billing type Credit Memo (G2) and maintain billing date, for example, current date, then press the The draft billing document
Type and Billing OK button. with ID Sxxxxxxxx is dis-
Date played.

7 Save Billing Docu- On the Billing Document screen, choose Save, The draft version billing document with ID Sxxxxxxxx Final credit memo is gener-
ment turns into a saved billing document with ID xxxxxxxx, make a note of the billing document number: ated.
__________.

Financial Posting for Domestic

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 41000000 Revenue Domestic – Product 12100000 Domestic DE Customer 1 none
22000000 Output Tax (MWS) 44002000 Sales Discounts – Domestic

Financial Posting for International

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 41000000 Revenue Domestic – Product 12100000 Domestic DE Customer 1 none
22000000 Output Tax (MWS) 44002000 Sales Discounts – Domestic

4.7.2 Create Internal Credit Memo

Test Administration

Customer project: Fill in the project-specific parts.

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Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how the internal credit memo is created in delivery company code, and how the AP Journal Entry is generated in ordering com-
pany via IDOC in background.

Prerequisites

Customer credit memo created previously.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step Comment
#

1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk. The SAP Fiori launchpad
displays.

2 Access the App Open Create Billing Documents (F0798). The Create Billing Docu-
ments screen displays.

3 Define Billing Set- Choose the Billing Setting in the bottom bar. Choose ON for the following settings:
ting 1. Enter Billing Data before billing.
2. Separate Billing Documents for Each Billing Due List Item.
3. Automatically Post Billing Documents.
4. Display Billing Document After Creation.

4 Search for Billing In the search condition, enter criteria if necessary. SD document(s) displays
List in the result.

5 Choose SD Docu- Select the row of return delivery document created previously and choose Create. Create Billing Documents
ment screen displays.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 25
Test Test Step Name Instruction Expected Result Pass / Fail /
Step Comment
#

6 Maintain Billing Choose billing type Internal Credit memo (IG) and maintain billing date, for example, current date, then The draft billing document
Type and Billing choose OK. with ID Sxxxxxxxx dis-
Date plays.

7 Save Billing Docu- On the Billing Document screen, choose Save, the draft version billing document with ID Sxxxxxxxx turns Internal credit memo is
ment into a saved billing document with ID xxxxxxxx, make a note of the billing document number: __________. generated.

Note To check the details of the iDoc generated by the intercompany billing document, you can check
the section Message Monitor of the customer facing document Intercompany Sales Order Processing
Setup (1HO 1MX 1WO) (SAP Customer).

Financial Posting for Domestic

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 41001500 Revenue Affiliate - Product 12300000 company code 1010 as a business partner none
22000000 Output Tax (MWS)

Financial Posting for International

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 41001500 Revenue Affiliate - Product 12300000 company code 1010 as a business partner none

4.7.3 Display AP Accounting Document

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 26
Purpose

This process step shows you how to display account payable accounting documents generated by IG invoice IDoc.

Procedure

Test Test Step Name Instruction Expected Results Pass/ Fail/

Step Comment

1 Log On Log on to the SAP Fiori launchpad as a General Ledger The SAP Fiori launchpad displays.
Accountant.

2 Access the App Open Manage Journal Entries - Old Version (F0717). The Manage Journal Entries screen displays.
If app Manage Journal Entries - Old Version (F0717) is not there on
the Home Page, please search and find it using the magnifier icon.

3 Add Reference Field as Filter Choose Adapt Filters, select Reference option under Reference field is added as a filter.
Document section. Choose Go.

4 Filter AP Accounting Docu- ● Reference: 00+ Internal credit memonumber AP accounting document number displays.
ment by Referencing IV In- generated in previous step.
voice
Choose Go.

5 Display AP Accounting Docu- Choose AP accounting number > Journal Entry > Man- AP accounting document displays.
ment age Journal Entry .

4.8 Refund Customer with Material Replacement

4.8.1 Change Replacement Order

Test Administration

Customer project: Fill in the project-specific parts.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 27
Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to change item category to CBXN to meet the requirement of invoice creation.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment

1 Log On Log on to the SAP Fiori launchpad as a Returns and Refund Clerk .

2 Access the App Open the Manage Sales Orders Without Charge (F2305). The Manage Sales Orders Without Charge
screen displays.

3 Maintain Selection Criteria Make the following data and choose Go: Replacement order is listed in search result.
Sales Order without Charge: <Replacement order number>

4 Navigate to Change Sales Or- Select replacement order number and then choose the Tab Change The Change [Link] of Charge XX : Over-
der Screen in the next dialog box. view displays.

5 Change Item Category In All items table, change the item category (in field ItCa) to CBXN Item category is changed.
Choose Enter to confirm pop-up information.

6 Save Choose Save. Replacement order is saved.

4.8.2 Create Free-of-Charge Delivery

Test Administration

Customer project: Fill in the project-specific parts.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 28
Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to create replacement delivery free of charge with reference to replacement order.

Prerequisite

Replacement order is created.

Procedure

Test Step Test Step Name Instruction Expected Result Pass / Fail / Com-
# ment

1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist . The SAP Fiori launchpad displays.

2 Access the App Open Create Outbound Delivery - With Order Reference The Create Outbound Delivery with Order Reference screen
(VL01N). displays.

3 Search Sales Or- Make the following entries and choose Continue:
der Shipping Point:1030(Domestic)/1710(International).
Planned Creation Date: <Delivery selection date>
Order: <Replacement order number created previously>

4 Save Delivery Choose Save Delivery is created with a number ______________

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 29
4.8.3 Perform Picking

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

The picking process involves taking goods from a storage location and staging the right quantity in a picking area where the goods are prepared for shipping.
This process step shows you how to perform picking.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment

1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist. The SAP Fiori launchpad displays.

2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Manage Outbound Deliveries
screen displays.

3 Choose Picking Choose For Picking.

4 Enter Shipping Make the following entries, and choose Execute:

Point ● Shipping Point: <Enter the shipping point>, for example, 1030(Domestic)/
1710(International)
● Only Picking without WM: <Select the checkbox>
● Picking Date: <Picking selection date>

5 Change Outbound On the Day’s Workload for Picking screen, select your delivery note and choose Change
Delivery Outbound Deliveries.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 30
Test Test Step Name Instruction Expected Result Pass / Fail /
Step # Comment

6 Enter Picked Quan- On the Picking tab, enter the following data:
tity ● Picked Qty: <Equal to delivery quantity>

7 Choose Enter Choose Enter.

8 Save Choose Save. The delivery has been picked.

4.8.4 Post Goods Issue

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to post the goods issue.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment

1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist.

2 Access the App Open Manage Outbound Deliveries - VL06O (VL06O_CLOUD). The Manage Outbound Deliveries

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 31
Test Test Step Name Instruction Expected Result Pass / Fail /
Step # Comment

screen displays.

3 Choose Good Choose the For Goods Issue.

Issue

4 Enter Shipping Make the following entries and choose Execute:

Point Shipping point:1030(Domestic)/ 1710(International).

5 Post Good Issue Mark the relevant delivery and choose Post Goods Issue. Select today’s date and choose The goods issue is posted.
Continue in the dialog box.

Financial Posting

Material Debited Accounts Credited Account Cost Element / CO Object

Trading Good (HAWA) 51600000 13600000 none

Consptn Trde Gds Inventory TradingGd

Printing Form

Test Test Step Instruction Expected Result Pass / Fail /

Step Name Comment

1 Log On Log on to the SAP Fiori launchpad as a Shipping Specialist.

2 Access the App Open Display Outbound Delivery (VL03N). The Display Outbound Delivery
screen displays.

3 Issue Delivery On the Display Outbound Delivery screen, enter the Delivery number. From the menu, choose More
Output > Outbound Delivery > Issue Delivery Output

4 Print 1. Print preview: Select the line with the message type LD00 and choose Print Preview. 1. The preview document dis-
2. Print Delivery Order: select the line with the message type LD00 and choose Print in the dialog plays.
box, choose the Print. 2. The document prints.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 32
4.8.5 Create Customer Invoice

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to create ‘F2’ type of invoice, costs are transferred to accounting accordingly.

Prerequisites

Item category CBXN is manually maintained in replacement order.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step Comment
#

1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk.

2 Access the App Open Create Billing Documents (F0798). The Create Billing Docu-
ments screen displays.

3 Define Billing Set- Choose Billing Settings in the right bottom of the screen. Make all of these settings to ON and then
ting choose OK:
1. Enter Billing Data before billing.
2. Separate Billing Documents for Each Billing Due List Item.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 33
Test Test Step Name Instruction Expected Result Pass / Fail /
Step Comment
#

3. Automatically Post Billing Documents.

4. Display Billing Document after creation.

4 Search for Billing In the search condition, use criteria if necessary. Sales document(s) displays
List in the result.

5 Choose Individual Select the row of Free-of-Charge delivery document created previously and choose Create.
Billing Document

6 Maintain Billing Choose billing type Invoice (F2) and maintain Billing date, for example current date, then choose OK. The draft billing document
Type and Billing with ID Sxxxxxxxx is dis-
Date played.

7 Save Billing Docu- In the Billing Document screen, click button Save. The draft version billing document with ID Customer invoice is gener-
ment Sxxxxxxxx turns into a saved billing document with ID xxxxxxxx, make a note of the billing document ated.
number: __________.

Financial Posting for Domestic

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 44002000 Sales Discounts - Domestic 41000000 Revenue Domestic - Product none

Financial Posting for International

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 44002000 Sales Discounts - Domestic 41000000 Revenue Domestic - Product none

4.8.6 Create Intercompany Invoice

Test Administration

Customer project: Fill in the project-specific parts.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 34
Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to create intercompany invoice in delivery company code, AP Journal Entry is generated in ordering company via IDOC in
background.

Prerequisites

Customer invoice created previously.

Procedure

Test Test Step Name Instruction Expected Result Com-

Step ments
#

1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk. The SAP Fiori Launchpad
displays.

2 Access the App Open Create Billing Documents (F0798). The Create Billing Docu-
ments screen displays.

3 Define Billing Set- Choose the Billing Setting in the bottom bar. Switch on the following settings:
ting 1. Enter Billing Data before billing.
2. Separate Billing Documents for Each Billing Due List Item.
3. Automatically Post Billing Documents.
4. Display Billing Document After Creation.

4 Search for Billing In the search condition, enter criteria if necessary. SD document(s) displays in
List the result.

5 Choose SD Docu- Select the row of Free-of-Charge delivery document created previously and choose Create. Create Billing Documents
ment screen displays.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 35
Test Test Step Name Instruction Expected Result Com-
Step ments
#

6 Maintain Billing Choose billing type Intercompany Billing(IV) and maintain billing date, for example, current date, then press The draft billing document
Type and Billing the OK button. with ID Sxxxxxxxx is dis-
Date played.

7 Save Billing Docu- In the Billing Document screen, choose Save, The draft version billing document with ID Sxxxxxxxx turns into Intercompany invoice is
ment a saved billing document with ID xxxxxxxx, make a note of the billing document number: __________. generated.

Note To check the details of the iDoc generated by the intercompany billing document, you can refer to the
section Message Monitor of the customer facing document Intercompany Sales Order Processing Setup
(1HO 1MX 1WO) (SAP Customer).

Financial Posting for Domestic

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 12300000 company code 1010 as a business partner 41001500 Rev Affiliate- Prod none
22000000 Output tax (MWS)

Financial Posting for International

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 12300000 company code 1010 as a business partner 41001500 Rev Affiliate- Prod none

4.8.7 Display AP Accounting Document

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 36
Purpose

This process step shows you how to display account payable accounting documents generated by IG invoice IDoc.

Procedure

Test Test Step Name Instruction Expected Results Pass/ Fail/

Step Comment

1 Log On Log on to the SAP Fiori launchpad as a General The SAP Fiori launchpad displays.
Ledger Accountant.

2 Access the App Open Manage Journal Entries - Old Version (F0717). The Manage Journal Entries screen displays.
If app Manage Journal Entries - Old Version (F0717) is not there on
the Home Page, search and find it using the magnifier icon.

3 Add Reference Field as Filter Choose Adapt Filters, select Reference option under Reference field is added as a filter.
Document section. Choose Go.

4 Filter AP Accounting Docu- ● Reference: 00+ Intercompany invoice number AP accounting document number displays.
ment by Referencing IV In- generated in previous step.
voice
Choose Go.

5 Display AP Accounting Docu- Choose AP accounting number > Journal Entry > Man- AP accounting document displays.
ment age Journal Entry .

4.8.8 Create Internal Credit Memo

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 37
Purpose

This process step shows you how to create internal credit memo in delivery company code, AP Journal Entry is generated in ordering company via IDOC in
background.

Prerequisites

Customer invoice created previously.

Procedure

Test Test Step Name Instruction Expected Result Com-

Step ments
#

1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk. The SAP Fiori launchpad dis-
plays.

2 Access the App Open the Create Billing Documents (F0798). The Create Billing Docu-
ments screen displays.

3 Define Billing Set- Choose the Billing Setting in the bottom bar. Switch on the following settings:
ting 1. Enter Billing Data before billing.
2. Separate Billing Documents for Each Billing Due List Item.
3. Automatically Post Billing Documents.
4. Display Billing Document After Creation.

4 Search for Billing In the search condition, enter criteria if necessary. SD document(s) displays in
List the result.

5 Choose SD Docu- Select the row of return delivery document created previously and choose Create. Create Billing Documents
ment screen displays.

6 Maintain Billing Choose billing type Internal Credit memo (IG) and maintain billing date, for example, current date, then press The draft billing document
Type and Billing the OK button. with ID Sxxxxxxxx is dis-
Date played.

7 Save Billing Docu- In the Billing Document screen, choose Save, The draft version billing document with ID Sxxxxxxxx turns into Internal credit memo is
ment a saved billing document with ID xxxxxxxx, make a note of the billing document number: __________. generated.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 38
Test Test Step Name Instruction Expected Result Com-
Step ments
#

Note To check the details of the iDoc generated by the intercompany billing document, you can refer to the
section Message Monitor of the customer facing document Intercompany Sales Order Processing Setup
(1HO 1MX 1WO) (SAP Customer).

Financial Posting for Domestic

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 41001500 Revenue Affiliate - Product 12300000 company code 1010 as a business partner none
22000000 Output Tax (MWS)

Financial Posting for International

Material Debited Account Credited Account Cost Element / CO Object

Trading Good (HAWA) 41001500 Revenue Affiliate - Product 12300000 company code 1010 as a business partner none

4.8.9 Display AP Accounting Document

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to display account payable accounting documents generated by IG invoice IDoc.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 39
Procedure

Test Test Step Name Instruction Expected Results Pass/ Fail/

Step Comment

1 Log On Log on to the SAP Fiori launchpad as a General Ledger The SAP Fiori launchpad displays.
Accountant.

2 Access the App Open Manage Journal Entries - Old Version (F0717). The Manage Journal Entries screen displays.
If app Manage Journal Entries - Old Version (F0717) is not there on
the Home Page, please search and find it using the magnifier icon.

3 Add Reference Field as Filter Choose Adapt Filters, select Reference option under Reference field is added as a filter.
Document section. Choose Go.

4 Filter AP Accounting Docu- ● Reference: 00+ Internal credit memonumber AP accounting document number displays.
ment by Referencing IV In- generated in previous step.
voice
Choose Go.

5 Display AP Accounting Docu- Choose AP accounting number > Journal Entry > Man- AP accounting document displays.
ment age Journal Entry .

4.8.10 Create Pro-forma Invoice (Optional)

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <[Link]> Testing Date:

Tester Name: Duration:

Business Role(s): Responsibility: <State the Service Provider, Customer or Joint Service Provider and Customer>

Purpose

This process step shows you how to create pro-forma invoice with reference to delivery.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 40
Prerequisites

Item category CBXN is manually maintained in replacement order.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step Comment
#

1 Log On Log on to the SAP Fiori launchpad as a Billing Clerk.

2 Access the App Open the Create Billing Documents (F0798). The Create Billing Documents
screen displays.

3 Define Billing Set- Choose the Billing Settings in the right bottom of the screen. Make all of these settings to ON and
ting then choose OK:
1. Enter Billing Data before billing.
2. Separate Billing Documents for Each Billing Due List Item.
3. Automatically Post Billing Documents.
4. Display Billing Document after creation.

4 Search for Billing In the search condition, use criteria if necessary. Sales document(s) displays in
List the result.

5 Choose Individual Select the row of Free-of-Charge delivery document created previously and choose Create.
Billing Document

6 Maintain Billing Choose the billing type Invoice (F8) and Billing date, for example current date, then choose OK. The draft billing document
Type and Billing with ID Sxxxxxxxx is dis-
Date played.

7 Save Billing Docu- In the Billing Document screen, choose Save. The draft version billing document with ID Sxxxxxxxx Pro-forma invoice is gener-
ment turns into a saved billing document with ID xxxxxxxx, make a note of the billing document number: ated.
__________.

Alternatively, it is supported to create pro-forma (type F5) with reference to replacement order.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 41
Manage Billing Documents

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment

1 Access the App Open the App Manage Billing Documents. The Manage Billing Document screen displays.

2 Search the billing document cre- Input the pro-forma invoice number recorded in previous step. The billing document created in previous step
ated in previous step Choose Enter. displays.

3 Display the billing document Select the billing document item and choose Display. The billing document displays.

4 Check Output Condition On the Billing Document screen, choose the last assignment block – There is one entry in the item and the output
Output Items. type is BILLING_DOCUMENT.

5 Display Print Preview On the Billing Document screen, choose Preview. Preview for PDF document displays.

6 Cancel Billing Document (Op- Select certain Billing document and choose Cancel billing Docs. Log displayed: Billing Document Canceled.
tional)

6 Update new Attachment (Op- In the Edit mode, add, delete, and update the attachments. Choose
tional) Save to save your changes in the footer bar.

7 Update new Text (optional) In the Edit mode, you can add, delete, and update these texts.
Choose Save to save your changes in the footer bar.

Intercompany Process for Customer Returns (2F4_DE)

Test Procedures PUBLIC 42
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Type Style Description

Example Words or characters quoted from the screen. These include field names, screen titles, pushbut-
tons labels, menu names, menu paths, and menu options.
Textual cross-references to other documents.

Example Emphasized words or expressions. [Link]/contactsap

EXAMPLE Technical names of system objects. These include report names, program names, transaction
codes, table names, and key concepts of a programming language when they are surrounded
by body text, for example, SELECT and INCLUDE.

Example Output on the screen. This includes file and directory names and their paths, messages, names
of variables and parameters, source text, and names of installation, upgrade and database
tools.

Example Exact user entry. These are words or characters that you enter in the system exactly as they
appear in the documentation.

<Example> Variable user entry. Angle brackets indicate that you replace these words and characters with
appropriate entries to make entries in the system.

EXAMPLE Keys on the keyboard, for example, F 2 or E N T E R . © 2024 SAP SE or an SAP affiliate company. All rights re-
served.
No part of this publication may be reproduced or transmitted
in any form or for any purpose without the express permis-
sion of SAP SE or an SAP affiliate company. The information
contained herein may be changed without prior notice.
Some software products marketed by SAP SE and its distribu-
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These materials are provided by SAP SE or an SAP affiliate
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company products and services are those that are set forth in
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SAP and other SAP products and services mentioned herein
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many and other countries. All other product and service
names mentioned are the trademarks of their respective
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See [Link]/copyright for additional trade-

Intercompany Process for Customer Returns (2F4_DE) mark information and notices.
Test Procedures PUBLIC 43