CURRICULUM VITAE
Name: Yayra Amegbe
Mobile: +233 558 585750
E-mail: yayrabeat@[Link]
LinkedIn: [Link]
Summary
● Detail-oriented and adaptable Virtual Tech Assistant with strong communication and interpersonal
skills.
● Committed to providing high-quality customer service that enhances client satisfaction and loyalty.
● Strong commitment to maintaining confidentiality and integrity in all professional interactions.
● Effective collaborator with a track record of working successfully in diverse teams.
Skills
● Strong Communication Skills
● Interpersonal Skills: Ability to build rapport and maintain professional relationships
● Professionalism: Commitment to confidentiality and integrity
● Teamwork: Experience collaborating in diverse teams
● Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint) and digital customer
service tools
● Customer Service Excellence: High-quality service that enhances satisfaction and loyalty
● Analytical Thinking: Strong problem-solving skills with a focus on data analysis
● Adaptability: Quick learner capable of adapting to new environments and technologies
● Project Coordination: Experience in organizing and managing events and programs
● Technical Proficiency: On-camera technical support for audio and video systems, troubleshooting
issues in real-time
Work Experience
Majorel Ghana March 2023 – Present
Customer Service Representative
● Delivered high-quality online customer service through email and phone, enhancing customer
satisfaction rates.
● Achieved efficient troubleshooting and query resolution for Google Ads, contributing to a 20%
reduction in response times.
● Developed comprehensive knowledge of Google Ads products, resulting in improved customer
guidance and support.
Parliament House of Ghana October 2021 – August 2022
National Service Personnel, Parliamentary Relations and Protocol Department
● Organized and facilitated study visits, conferences, and parliamentary programs, improving
engagement by 30%.
● Streamlined the report preparation process, ensuring timely and accurate documentation for
parliamentary activities.
● Assisted Members of Parliament with passport and visa acquisition, enhancing departmental
efficiency.
Guaranty Trust Bank June 2019 – July 2019
Marketing Personnel (Internship)
● Successfully scouted for potential clients, contributing to the opening of 20+ new bank accounts
during the internship.
● Enhanced data management processes by efficiently inputting and organizing customer data.
● Provided exemplary customer service, improving client satisfaction and engagement.
Education
University of Ghana 2017 – 2021
Bachelor’s Degree in Human Resource Management and Spanish
