REDEFINING PROJECT
SUCCESS
DR. KHALID AHMAD KHAN
PRESIDENT PMI LAHORE CHAPTER
Project
Success
When to
Measure
• Immediate
How to • Long term Who Why is it
Measure Measures important
a : degree or measure of succeeding
DEFINITION OF
b : favorable or desired outcome; also : the attainment of
SUCCESS wealth, favor, or eminence
Operations
Conception Planning Production Handover Utilization Closedown
Project Management
PROJECT LIFECYCLE
PROJECT SUCCESS
Traditionally, the project
management metrics of time,
cost, scope, and quality have
been the most important
factors in defining the success of
a project.
PMBOK 6th Edition
MEASURES OF PROJECT SUCCESS VARY ACROSS
SECTORS
National • Project Efficiency and
Profile /
Sustainability
Business Success/Benefits are
International common to all
Development
Minimal
• Other dimensions are driven
Business by underlying strategic
Contracting Disruption
interests
Defense / IT
Preparing for
the Future
Business
Impact on Project
Multi Nationals Success /
Customer Efficiency
Benefits
Government Portfolio
Integration Adherence to
procedures
MEASURES OF PROJECT MANAGEMENT SUCCESS
Rank Success Criteria Variable Cited
1 Finished within budget 10
2 Completed according to specifications 9
3 Finished on time 9
4 Project team satisfaction 8
5 Project achieved its purpose 7
6 Sponsor satisfaction 7
7 Met planned quality standard 6
8 End-user satisfaction 6
9 Enabling of other project work in future 5
10 Yielded business and other benefits 5
11 Met client's requirement 5
12 New understanding/Knowledge gained 5
13 End product used as planned 5
14 Supplier satisfied 4
15 Minimum disruption to organization 3
MEASURING PROJECT SUCCESS
• Method Success Criteria Variables Proj A Proj B
Performance in terms of cost 4.0 5.0
• Each statement is rated on a 5 point Performance in terms of quality 3.0 4.0
Likert scale [5 Fully Achieved – 1 Not Performance in terms of time 4.0 2.0
achieved] Meeting user requirements 4.0 5.0
Team satisfaction 3.0 5.0
• Project Success Score is the average of
Project achieves its purpose 4.0 3.0
all individual scores Customer satisfaction 5.0 5.0
End-user satisfaction 4.0 3.0
Other stakeholder satisfaction 5.0 4.0
Reoccurring business 4.0 3.0
Supplier satisfaction 3.0 4.0
Project Success Score 3.9 3.9
Müller, R. and J. R. Turner (2007). "The Influence of Project Managers on Project Success Criteria and
Project Success by Type of Project." European Management Journal 25(4): 298-309.
PROJECT SUCCESS – MULTI DIMENSIONAL (1/2)
• Finished on time • Project’s impacts on beneficiaries are • Sponsor satisfaction
• Finished within budget visible • Steering group satisfaction
• Minimum number of agreed scope • Project achieved its purpose • Met client's requirement
changes • End-user satisfaction • Met organizational objectives
• Activities carried out as scheduled • Project has good reputation
• Met planned quality standard
• Complied with environmental
regulations
• Met safety standards
• Cost effectiveness of work
Project Project Stakeholder
Efficiency Impact Satisfaction
Khan, K. A., et al. (2013). Factors that influence the success of
public sector projects in Pakistan. IRNOP XI. Oslo, Norway
PROJECT SUCCESS – MULTI DIMENSIONAL (2/2)
• Learned from project • Enabling of other project work
• Adhered to defined procedures in future
• End product used as planned • Motivated for future projects
• The project satisfies the needs • Improvement in organizational
of users capability
• New understanding/Knowledge • Resources mobilized and used
gained as planned
Organizational Future
Benefits Potential
Khan, K. A., et al. (2013). Factors that influence the success of
public sector projects in Pakistan. IRNOP XI. Oslo, Norway
Project efficiency
4.2
4.0
3.8
PROJECT Stakeholder satisfaction
3.6
3.4 Organizational benefits
SUCCESS BY 3.2
3.0
< 1 yr
> 3 yr
DURATION 1-3 yr
Future potential Project impact
Khan, K. A. (2012). Factors influencing success of public sector projects in Pakistan. (Doctor of Philosophy in Strategy, Program and Project Management), SKEMA Business S
Project efficiency
4.0
3.9
3.8
3.7
PROJECT
3.6
3.5
3.4
Stakeholder satisfaction Organizational benefits
SUCCESS BY
3.3
3.2 ICT
3.1
3.0 Infra
SECTOR Social
Future potential Project impact
Khan, K. A. (2012). Factors influencing success of public sector projects in Pakistan. (Doctor of Philosophy in Strategy, Program and Project Management), SKEMA Business S
Project efficiency
3.9
3.8
3.7
3.6
PROJECT 3.5
3.4
SUCCESS BY Stakeholder satisfaction 3.3
3.2
Organizational benefits
Func
ORGANIZATION
3.1
3.0 Matrix
TYPE
Proj
Future potential Project impact
Khan, K. A. (2012). Factors influencing success of public sector projects in Pakistan. (Doctor of Philosophy in Strategy, Program and Project Management), SKEMA Business S
WHEN TO MEASURE
PROJECT SUCCESS
Project success
how effective is the project in meeting the purpose
for which is was undertaken
Conception Planning Production Handover Utilization Closedown
Project management success
how efficiently a project has been completed
SUCCESS OVER THE PROJECT LIFECYCLE
Munns, A. K. and B. F. Bjeirmi (1996). "The role of project management in achieving project success."
International Journal of Project Management 14(2): 81-87.
PROJECT LIFE CYCLE SUCCESS GRID
Poorly run
Achieve profit
(inefficient) but
Project Success
High and reputation
great outcome
Inefficient and Very efficient
Low poor outcome* but poor
outcome
Low High
Project Management Success
EVOLVING VIEW OF PROJECT SUCCESS
Jugdev, K. and R. Müller (2005). "A Retrospective Look At Our Evolving Understanding
Of Project Success." Project Management Journal 36(4): 19-31.
WHO SHOULD MEASURE
PROJECT SUCCESS?
Project success
how effective is the project in meeting the purpose
for which is was undertaken
Conception Planning Production Handover Utilization Closedown
• Client • Client • Client • Client • Client • Client
• Users • Project Team • Project Team • Project Team • Users • Third Parties
• Third Parties • Third Parties • Sponsor • Sponsor • Third Parties
• Third Parties • Third Parties
Project management success
how efficiently a project has been completed
WHO MEASURES SUCCESS OVER THE PROJECT
LIFECYCLE? Munns, A. K. and B. F. Bjeirmi (1996). "The role of project management in achieving project success."
International Journal of Project Management 14(2): 81-87.
WHAT'S NEXT?
01 02 03
Access and explore Reduce conflicts by Identify measures
ways of improving explicitly identifying that can be used of
project success the success criteria rate project success
of different by key stakeholders
stakeholders over the project life
cycle
THANK YOU!
Q&A
