Proposal – ExpressConnect Service
Proposal
For
Basix
Prepared By Sandeep Chaubey
September 3, 2010
Sify Technologies Limited
Confidentiality & General Conditions Notice
This document contains proprietary trade secret and confidential information to be used solely for evaluating Sify Technologies Limited (“Sify”). The
information contained herein is to be considered confidential. Customer, by accepting this document, agrees that neither this document nor the
information disclosed herein, nor any part thereof, shall be reproduced or transferred to other documents, or used or disclosed to others for any
purpose except as specifically authorized in writing by Sify Limited.
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Proposal – ExpressConnect Service
Customer Basix
Date September 3, 2010
Version / Revision 1.1
Ref No: SIFY/Basix / Express Connect/ September-3/ 1.1
Sub: Proposal for provisioning Sify’s ExpressConnect Service (Internet Bandwidth)
This is with regard to the requirement of Internet Connectivity at your office/offices.
Please find the proposal for Sify ExpressConnectTM Internet Bandwidth offering. The proposal provides detail of different plans
and value added options available to meet your specific Internet bandwidth business requirements.
The proposal also contains the solution architecture, with the SLA parameters applicable with each plan.
Kindly feel free to revert to the undersigned for any clarification or further information.
We look forward to be of service to you and a mutually beneficial business relationship.
Warm regards,
For SIFY Technologies Ltd
Warm regards,
for SIFY Technologies Ltd
Pankaj Bhatia
Sify Business Contact
Name Phone No Email
Ashvin Kulshrestha 9999972833
[email protected] 9/3/2010 Page 2 of 13 Classification-Confidential
Proposal – ExpressConnect Service
Contents
1 Making Internetworking technologies work for you .........................................................................................4
2 Benefits to the customers....................................................................................................................4
3 ExpressConnect Service .....................................................................................................................5
4 ExpressConnect Plans ........................................................................................................................5
4.1 ExpressConnect Plan Details: Features & Specifications...............................................................................................6
5 Connectivity Value Added services...........................................................................................................7
5.1 CleanConnectTM .................................................................................................................................................................... 7
5.2 Managed CPE........................................................................................................................................................................8
5.3 Proactive Network Monitoring ...........................................................................................................................................8
6 Sify PoP Location Classification..............................................................................................................8
7 Customers Existing Setup / Requirements...................................................Error! Bookmark not defined.
7.1 Proposed Solution ..........................................................................................................Error! Bookmark not defined.
7.2 Proposed Network Design .............................................................................................Error! Bookmark not defined.
8 Service Deliverables – ExpressConnect...................................................................................................10
8.1 Service requisites ..............................................................................................................................................................10
9 Commercials................................................................................................................................12
10 Terms & conditions .........................................................................................................................13
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Proposal – ExpressConnect Service
1 Making Internetworking technologies work for you
Sify Technologies limited is India's leading provider of end-to-end corporate network, application and security services.
We help you extend your enterprise through intelligent network, security and applications services that maximize your employee
productivity with the collaborative efficiencies that they unlock.
We use our expertise, mature processes and experience to set the standards for the industry in pursuit of our mission of ensuring
customer delight.
We have a history of pioneering IP based services. Some of our many firsts include:
• First managed IP network
• First National ISP in India
• First to implement Multi-Protocol Label Switching (MPLS)
• First to deploy Cisco Gigabit Switch Routers (GSRs) in the national backbone
In addition, we built the first ATM and Frame Relay backbones, as well as the first Level 3 Internet Data Centers (IDC) in India.
Sify offers end-to-end solutions with comprehensive range of products delivered over a fully meshed common global MPLS IP-VPN network
+
with infrastructure reaching 900 cities and towns in India.
2 Benefits to the customers
Sify’s Tier 1 IP network, built around Cisco’s Carrier Routing System-1 (CRS-1) (first to be deployed in India), offers following benefits to you,
Built for reliability and carrier level and oceanic level redundancy. Ensures higher uptime for mission critical applications
Incorporates the most advanced security mechanisms such as encapsulation, encryption, and authentication to protect the data
as it travels through the network.
Multiple last mile options including Sify’s wireless broadband on its licensed band spectrum offering connectivity with least
interference and higher security
Best-of-breed physical network infrastructure built on multiple, fully meshed cable systems from different providers.
24x7 monitoring and management from Dual Network Operations Centers (NOCs).
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Proposal – ExpressConnect Service
3 ExpressConnect Service
ExpressConnect, Sify’s Enterprise Class Direct Internet Access provides a range of secure and managed Internet bandwidth services. This
service enables the enterprise with dedicated, high-performance IP connectivity to conduct business critical transactions over the public
Internet.
The product offering has different Quality/Class of service grades with SLAs to meet varying protocol, latency and throughput needs.
Various value added services are available as an add-on such as CleanConnect, Managed CPE, and Proactive Network monitoring, etc. to
offer end-to-end service experience with single point of ownership.
4 ExpressConnect Plans
Sify offers ExpressConnect service in three variants STARTER, VALUE and PREMIUM categorized based on the customer requirements and
performance commitment levels. Sify also provides a bunch of value added services as Add-on, like CleanConnect, Managed CPE, and
Proactive Network Monitoring.
Starter Pack offers Internet Bandwidth from 256 Kbps to 2 Mpbs on the contended mode for the enterprises have moderate Internet
usage and are looking for general purpose Internet connectivity. The service comes with standard SLA and bundled with SLA availability
reporting through online Customer Portal.
Value Pack offers Internet Bandwidth from 1 Mbps onwards, to the capacity required by customers, on an un- contended mode, with
moderate to high performance guarantees. The service comes in two variants, BASE – which offers plain Internet connectivity without any
Add-on bundles, and “Plus” which comes along with basic Network Hygiene factor such as CleanConnect and CPE Monitoring bundled.
With both variants, customers have option to subscribe other Value Added service options.
Premium Pack offers Internet Bandwidth from 4 Mbps onwards to the capacity required by customers, on an un- contended mode, with
stringent performance guarantees. It offers specific service level performance across various parameters to meet high quality, low latency
Internet connectivity needs. Premium pack comes along with Network Hygiene services such as CPE and Network monitoring reports
bundled.
The service is available in two variants, BASE and PLUS. Where BASE offers Hygiene factor inclusive with the offering and PLUS offers
committed service review.
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Proposal – ExpressConnect Service
4.1 ExpressConnect Plan Details: Features & Specifications
ExpressConnectTM
Starter Value Premium
Service feature 256 512 1 Mbps 2 Mbps Base Plus Base Plus
Contention Contended Contended Contended Contended Un Contended Un Contended Un Contended Un Contended
Max bandwidth 256 512 1 Mbps 2 Mbps No Limit No Limit No Limit No limit
Min bandwidth 256 512 1 Mbps 2 Mbps 1 Mbps 1 Mbps 4 Mbps 4 Mbps
SLA Parameters
Latency - US-NY
Tier 1 350 350 350 350 325 325 280 280
Tier 2 375 375 375 375 350 350 311 311
Tier 3 400 400 400 400 375 375 320 320
Latency – International (From Sify Tier 1 POP)
US-LA N/A N/A N/A N/A N/A N/A 310 310
UK N/A N/A N/A N/A N/A N/A 200 200
SNG N/A N/A N/A N/A N/A N/A 120 120
HK N/A N/A N/A N/A N/A N/A 140 140
Service Availability
Tier 1 99.9% 99.9% 99.9% 99.9% 99.9% 99.9% 99.99% 99.99%
Tier 2 99% 99% 99% 99% 99% 99% 99.9% 99.9%
Tier 3 98% 98% 98% 98% 98% 98% 99.5% 99.5%
Packet Loss
N/A N/A N/A N/A ≤ 1.0% ≤ 1.0% ≤ 0.5% ≤ 0.5%
(T1 POP Only)
IP Addresses (Max) 6 6 6 6 6 6 30 30
SLA Reporting - Value Added Services
Bundled Yes Yes Yes Yes Yes Yes Yes Yes
CleanConnect – Value added Services
Add-on Basic / Enhanced / Premium Basic/ Enhanced / Premium Basic / Enhanced / Premium
Note: Some of the features / value added offerings are planned in phased releases and may not be available for immediate uptake. The Features /
packages may change without any prior intimation.
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Proposal – ExpressConnect Service
5 Connectivity Value Added services
5.1 CleanConnectTM
CleanConnectTM offers security and protection on the Internet link provided by
Sify by cleaning most of the unwanted traffic such as Virus, malware, attacks,
etc. in the cloud, before it enters customer network.
The service applies various state-of-the-art protection tools to ensure that
customer environment is protected from unwanted traffic and internet borne
threats.
Key Features
- Extends protection in the cloud
- Saves Cost and Bandwidth
- Zero Capex-No hardware or Software required
Features Basic Enhanced Premium
Firewall Protection
ü ü ü
IPS
(Anomaly & Signature based) Χ ü ü
Web Filtering
(URL, Category & Content) Χ ü ü
AntiVirus Protection Χ Χ ü
Real-time Reporting & Alerting through Portal
ü ü ü
SLA Guarantees
Respective ExpressConnect SLA is applicable for ü ü ü
CleanConnect
Max Policy allowed per filteration layer 15 15 15
Policy Change Request Allowed (per month) 10 10 10
Sify will provide a login ID to the Customer and they can access the performance reports online through the Internet by logging on to
http://cleanconnect.sify.net . It provides exhaustive details of all the service features and helps the customer to make proactive and
reactive decisions on internal security policies.
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Proposal – ExpressConnect Service
5.2 Managed CPE
Sify offers fully managed customer premise equipment (CPE) to its connectivity customers, who do not wish to own and manage the
networking equipment at various locations. Sify extends tested and stable equipments, backed by end-to-end SLA thus ensuring high level of
availability and single point of ownership. The service is available both on utility basis as well as outright ownership basis.
Key Features
- Covers range of CPE devices supporting various business needs
- Single point of ownership – end to end
- 24x7 monitoring and managed by specialized network team
- Both utility based and customer owned equipment options
Sify has a highly skilled team of certified network architects who provide onsite and remote support for the management of customer’s
network (LAN and WAN) to ensure maximum availability and performance of the network.
5.3 Proactive Network Monitoring
Proactive Monitoring service offers 24x7 remote monitoring of CPE device by SIFY specialized technical team from best of the breed
Network Operations Center, to ensure that the service is operational end to end – at all times. The service offers availability reports on
monthly basis and ensures that proactive notification is provided to customer in case of any network element failure.
Key Features
- 24x7 proactive monitoring by specialized network team
- Dual state-of-art NOC to ensure highly available monitoring setup
- Quick detection and mitigation
- End-to-end ownership
6 Sify PoP Location Classification
Dual Last mile from Primary Last mile
Dual Last mile from Dual Last mile from
two provider terminating on Sify
two provider two provider Wireless
Location terminating on Dual PoP with equal
Locations terminating on Dual terminating on Connectivity
Type Sify POP and Single capacity ISDN
Sify POP and Dual Single Sify POP and ***
CPE * backup as
CPE * Single CPE
secondary **
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Proposal – ExpressConnect Service
Kolkata , Ahmadabad, Mumbai, Pune,
Chandigarh, Delhi, Ludhiana, Gurgaon,
Tier 1 Lucknow, Hyderabad, Bangalore, Chennai,
> 99.9% > 99.5% > 99.5% > 99% > 99.5%
Cochin
Aurangabad, Bhopal, Bhubaneswar, Calicut,
Cochin, Coimbatore, Guwahati, Indore,
Jaipur, Jamnagar, Jamshedpur, Kakinada,
Tier 2 Kanpur, Madurai, Mangalore, Nagpur, Nasik, N/ A N/ A > 99.5% > 99% > 99.5%
Panaji, Patna, Pondicherry , Rajkot, Surat,
Tiruchchirappalli, Trivandrum, Vadodara,
Varanasi, Vijayawada, Vishakhapatnam
Tier 3 All others than Tier1 and Tier2 locations N/ A N/ A N/ A N/ A > 99%
*Dual PoP connectivity is not applicable for Tier 1 cities Kolkata and Cochin.
**In the case of ISDN being used as the backup mechanism, it would be the sole responsibility of the customer to maintain the ISDN connection and Sify will
not be responsible for the ISDN connection at the customer end in any way
*** This is subject availability of Power at installation location, access to CPE and force majeure
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Proposal – ExpressConnect Service
7 Service Deliverables – ExpressConnect
• IP numbering
The Size of the IP numbering is a /29 Class C address block apart from the /30 link local address. Any additional block request should be
followed through a Business request. IPv6 Assignments are available based on request.
• Routing
Sify offers default routing for the customer’s prefixes to reach the Internet. Choice of Transit ports and upstream partners is at the
discretion of Sify.
• Dedicated local access
Sify will build and operate a dedicated local loop access circuit from the customer premise to the nearest Sify POP for provisioning the
requisite Internet service. Choice of Sify POP and type of access circuit is based on feasibility.
• Redundancy routing: Customer may opt for the following redundancies
a) Access circuit redundancy
b) Sify POP redundancy [only at the dual-pop cities with access circuit redundancy is selected]
The selection for redundancy can be deployed in Active/Active or Active/Passive modes.
• Tunneling and NAT
Sify doesn’t encrypt nor provide a Tunnel to the remote end points in the Internet. Customer needs to originate the tunnels at his end point,
transparent to Sify. Sify doesn’t undertake configuration of NAT policies on its network.
• CoS/QoS
All Internet traffic traversing Sify network are treated equivalent to best effort traffic and any Priority or preference for a certain type of
traffic or Application is not provisioned nor observed.
• DNS services
Sify provides PDNS & SDNS services for "resolving" or "caching" DNS servers that Customer may use for domain name look-ups by
Customer's in-house systems (PCs, mail servers, etc.) connected to the
Service. This domain name look-up service is only available if Sify is providing IP space and if Customer does not have its own DNS
server(s), and it may not be used by Customer’s spam detection software for querying spam block lists.
Customers wanting Domain registration and Authoritative name services for their zones can get it with an additional fee.
7.1 Service requisites
• CPE device: CPE is required for the Services. Customer may elect to purchase CPE from Sify or provide its own CPE. CPE includes, but is
not limited to the following:
- Channel Service Unit/ Digital Service Unit (“CSU/DSU”)
Access services may require a single CSU/DSU, multiple CSU/DSUs, or an internal router card with CSU/DSU functionality, depending on
the access bandwidth and desired configuration. Customer-provided CSU/DSUs must be Sify certified to be used with the Services.
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Proposal – ExpressConnect Service
- Routers
Unless Customer has separately contracted with Sify to provide additional support services, Customer is fully responsible for the router,
including configuration, maintenance, and management. If Customer elects not to obtain a router from Sify, Customer must furnish the
necessary ancillary equipment (cables, routing software, etc.) to ensure Interoperability with the Services.
• Full & partial routes
Customers wanting more than a default route from Sify and subscribing for the ‘Starter’ pack service needs to have an APNIC assigned
prefix and AS number. Customer needs to provide a CPE with abundant memory to hold the full Internet table. Partial routes consist of Sify’s
IP subnets, direct customers and national routes received from NIXI.
• Dual homing:
If the customer’s network is multi-homed, then Sify will configure dynamic routing during service implementation to support routing of the
customer’s network number(s).This requires the customer to have an Internet Autonomous System (AS) number. Sify will use Border
Gateway Protocol Version 4 ("BGP-4") dynamic routing protocol for multi homed configurations. The Customer will configure BGP-4 on the
IP Router for connection to the Services. The customer will configure the routing within its local network environment.
Acquiring IP address space and AS number from APNIC is customer’s responsibility.
• Asymmetric routing:
Customers have to be aware of asymmetric flow of traffic ‘to’ and ‘from’ the Internet. Sify has no control beyond its upstream partners and
cannot guarantee that the return traffic for a request returns through the same path.
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Proposal – ExpressConnect Service
8 Commercials
The budgetary commercials for the proposed last mile, bandwidth and CPE are as follows:
a. Last Mile: RF
b. Bandwidth Provisioning: 512 kbps
c. Customer Premise Equipment: Suitable Router/ Firewall/ UTM
1. Annual Recurring Charges
S. No. Location Internet Bandwidth Last Mile access ARC in INR
connectivity
1 Gurgaon 512 kbps RF 1.10
2. Last Mile Charges (At Actual)
S. No. Location Last Mile Bandwidth Last Mile access OTC in INR
1 Gurgaon 512 kbps RF 0.50
3. Hardware Charges: Not Applicable
Equipment Units Part Description Unit Charges (INR) Total
1 1 Router Cisco 1841 0.55 0.55
TOTAL
4. Connectivity Value Added Service Charges: Not Applicable
Equipment Units Part Description Unit Charges (INR) Total
TOTAL
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Proposal – ExpressConnect Service
Not: - Above mentioned commercial are valid subject to feasibility.
Time Frame for Implementation of the Project:
For using the Last Mile:
Approximately 3-4 weeks time.
9 Terms & conditions
1. All figures are in INR
2. Service tax is applicable @ 12.36% (on one-time, recurring and support charges)
3. 'The above prices do not include taxes and other such levies.
4. One-time charges mentioned above include cost of mast/pole up to 6 meter. Mast with a height beyond 6 meter will be charged
extra as per vendor quote.
5. Order for all Internet, MPLS, CPE, or any <other services> to be placed in favor of:
Sify Technologies Limited
II Floor, Tidel Park
No.4, Rajiv Gandhi Salai,
Taramani
Chennai – 600 113
6. All disputes will be subject to the exclusive jurisdiction of the courts at Chennai.
7. All One-Time charges are to be paid in advance with the PO. All recurring charges are payable quarterly in advance (unless
otherwise, different term is agreed). The payment for the first quarter is to be made with the PO.
8. 100 % of recurring charges to be paid in advance at the beginning of every quarter within 15 days from the submission of
Invoice.
9. Shifting Charges - 100% of total Shifting charges to be paid in advance along with formal purchase order.
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