Frequently asked questions (FAQs): LTE Data Plan *Unlimited All
Hours and Off-Peak Hours
1. What is LTE Data Plan *Unlimited All Hours & Off-Peak Hours?
The LTE Data Plan *Unlimited All Hours & Off-Peak Hours service is a wireless broadband service offering
*Unlimited data via an LTE Wi-Fi router. In addition to the broadband service, full voice service is also supported
via Voice over LTE (VoLTE) using on-net minutes are included. The voice calling out of bundle rate of 89 cents
per minute (per -second billing) to all-networks applies.
2. Which Broadband Technology supports the LTE Data Plan *Unlimited All Hours & Off-Peak Hours service?
The supporting Technology is LTE & LTE-A
3. What is *LTE?
LTE stands for Long Term Evolution (LTE) which is a high-speed wireless broadband technology. LTE is the latest
generation of mobile technology and is a step up from 3G technology offering faster network Downlink and
uplink speeds. You can expect up to a maximum of 10Mbps download speed on Telkom’s LTE network. That
means enhanced gaming, video streaming and music and app downloads.
*LTE Speeds vary for reasons like location, distance from base stations, terrain, user numbers,
hardware/software configuration, download source and upload destination.
4. What benefits do I receive on the LTE Data Plan *Unlimited All Hours & Off-Peak Hours offers?
Product Name Data Allocated (FUP) Time of Operation Voice Minutes
LTE *Unlimited ▪ 350GB data @ 10 Mbps Midnight-19:00pm (LTE Once-Off 300 Minutes On-
Off-Peak ▪ Thereafter 50GB data @ 4 Mbps data bundle can be purchased to net to all Telkom
▪ Thereafter 2 Mbps *Unlimited operate between 19h01pm to mobile and fixed
data rest of the month. 23:59:59am. lines per month
▪ 1 Month validity
10Mbps LTE ▪ 500GB data @ 10 Mbps 24x7x365 300 Minutes On-
*Unlimited All ▪ Thereafter 50GB data @ 4 Mbps net to all Telkom
Hours ▪ Thereafter 2 Mbps *Unlimited mobile and fixed
data rest of the month. lines per month
▪ 1 Month validity
20Mbps LTE ▪ 600GB data @ 20 Mbps 24x7x365 300 Minutes On-
*Unlimited All ▪ Thereafter 50GB data @ 4 Mbps net to all Telkom
Hours ▪ Thereafter 2 Mbps *Unlimited mobile and fixed
data rest of the month. lines per month
▪ 1 Month validity
*For LTE Data Plan *Unlimited All Hours, All P2P/NNTP will be reduced to 128Kbps during network peak times
of 6pm to midnight and this traffic will be counted against the 500GB or 600GB/50GB of data provided. No
additional separate data allocation for P2P/NNTP should be configured
*Once the customer hits the 2Mbps throttle all P2P/NNTP traffic should be reduced to 128Kbps network peak
times of 6pm-midnight.
**For *Unlimited Off-Peak Hours, All P2P/NNTP traffic will be allowed to work at the full speed of 10Mbps as it
is assumed that customers will be utilizing the purchased Ad-Hoc LTE Once-Off bundles as the network peak
time is from 6pm-Midnight for P2P/NNTP traffic.
5. Will FUP be applied to the LTE Data Plan *Unlimited service?
FAQs for LTE Data Plan *Unlimited All Hours and Off-Peak Hours.
*Fair Usage Policy and T’s & C’s Apply
a) The LTE Data Plan *Unlimited (10Mbps LTE *Unlimited All Hours) FUP data allocation shall be:
• 500GB at a speed of 10Mbps throttle applied constantly 24x7x365
• After 500GB data have been depleted, the speed shall be reduced to 4Mbps with data allocation of 50
GB and the throttle applied 24x7x365
• And once all the allocated data is depleted then 2Mbps for rest of month
• All P2P/NNTP will be reduced to 128Kbps during network peak times of 6pm to midnight and this traffic
will be counted against the 500GB/50GB of data provided. No additional separate data allocation for
P2P/NNTP should be configured
• Once the customer hits the 2Mbps throttle all P2P/NNTP traffic should be reduced to 128Kbps network
peak times of 6pm-midnight.
• All data allocations across each FUP for the All Hours shall only be made available 24x7x365.
b) The LTE Data Plan *Unlimited (20Mbps LTE *Unlimited All Hours) FUP data allocation shall be:
• 600GB at a speed of 20Mbps throttle applied constantly 24x7x365
• After 600GB data have been depleted, the speed shall be reduced to 4Mbps with data allocation of 50
GB and the throttle applied 24x7x365
• And once all the allocated data is depleted then 2Mbps for rest of month
• All P2P/NNTP will be reduced to 128Kbps during network peak times of 6pm to midnight and this traffic
will be counted against the 600GB/50GB of data provided. No additional separate data allocation for
P2P/NNTP should be configured
• Once the customer hits the 2Mbps throttle all P2P/NNTP traffic should be reduced to 128Kbps network
peak times of 6pm-midnight.
• All data allocations across each FUP for the All Hours shall only be made available 24x7x365.
c) The LTE *Unlimited (LTE *Unlimited Off-Peak) FUP data allocation shall be:
• 350GB at a speed of 10Mbps throttle applied constantly between Midnight to 19pm x7x365.
• After 350GB data have been depleted, the speed shall be reduced to 4Mbps with data allocation of 50
GB and the throttle applied between Midnight-19pm x7x365.
• And once all the allocated data is depleted then 2Mbps for rest of month.
• All P2P/NNTP traffic will be allowed to work at the full speed of 10Mbps as it is assumed that customers
will be utilizing the purchased LTE Once-Off bundles as the network peak time is from 6pm-Midnight.
• All data allocations across each FUP for the *Unlimited Off-Peak Hours shall only be made available
from Midnight-19pm.
d) Acceptable use policy will also apply where Telkom deems a subscriber to be abusing the service and throttling
may be implemented across all traffic types in times where the network is under strain and with the express aim
of providing a quality service across the network for all users. This is subject to the AUP as outlined below here
FAQs for LTE Data Plan *Unlimited All Hours and Off-Peak Hours.
*Fair Usage Policy and T’s & C’s Apply
6. What is the Acceptable Use Policy applicable to this service?
• Telkom reserves the right to apply restrictions on an *Unlimited account if a customer’s behavior is
determined to be affecting the user experience of other customers on Telkom’s mobile broadband
network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to
an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit
the use of bandwidth intensive protocols and applications.
• Examples of customer behavior which compromise Telkom’s network performance include, for
example, causing network congestion, include running excessive concurrent internet sessions or
accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers’ protocols
(NNTP). In the event of such behaviors, Telkom reserves the right to terminate the account of an LTE
*Unlimited All Hours and Off-Peak Hours customers whose usage is continuously affecting Telkom’s
network performance.
• The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP
regarding unlawful behavior.
7. Is voice calling supported on these products?
The LTE Data Plan *Unlimited All Hours & Off-Peak Hours products fully support Voice Over LTE (VoLTE) which
means that crystal clear voice service is available. The Huawei LTE Router we supply is VoLTE capable but only
within LTE coverage. VoLTE is unique in that it allows for a quality supported voice call whilst simultaneously
allowing access to broadband data service. You can access data while the service is busy with a voice call making
it perfect for an office environment.
8. What are the voice rates?
The LTE Data Plan *Unlimited All Hours & Off-Peak Hours products support a voice calling out of bundle rate of
R0.89 cents per minute (per second billing) to all-networks and an additional 300 minutes are included each
month to call all Telkom Fixed Line and Telkom Mobile numbers.
9. Can additional voice minute bundles be purchased?
Yes, standard Telkom Mobile, Telkom Landline/fixed and Any network voice minute bundles can be purchased.
10. How do I make and receive voice calls?
Any standard Plain Old Telephone Service (POTS) handset can be plugged into the voice port (RJ-11) in the
back of the router to easily make and receive voice calls.
11. How do I purchase a voice POTS handset?
Customer can ask the sales urgent for available handset to purchase, which can be plugged into the voice port
(RJ-11) in the back of the router to easily make and receive voice calls.
12. Do I need to setup or activate voice calling (VoLTE) service?
No, the voice calling is supported by default and all that is required is to plug a supporting voice handset into
the back of the router.
13. How do I check what the phone number is?
Place the SIM card into a handset and dial *1#.
14. How do I purchase additional LTE Once-Off data bundles or voice minutes?
FAQs for LTE Data Plan *Unlimited All Hours and Off-Peak Hours.
*Fair Usage Policy and T’s & C’s Apply
There are 5 options:
• Download and register on the Telkom Mobile App
• Register on the Telkom Portal on www.telkom.co.za
• Go into a Telkom Store
• Put the SIM card into a handset and access the USSD menu by dialing *180#.
• Telkom WhatsApp 081 160 1700 send word “Telkom”.
15. Where on the Telkom Mobile network are LTE Data Plan *Unlimited All Hours & Off-Peak Hours offers
are available?
The offers are available across all Telkom Mobile LTE Network base stations, where Telkom coverage is deemed
available. Strict adherence to the LTE network coverage map must be kept and no service outside coverage will
be provided fail over to Telkom 3G network shall be supported.
16. Is the LTE Data Plan *Unlimited All Hours & Off-Peak Hours available on prepaid as well?
No, it is available on a post-paid 24-month contract and SIM Only/Month to month offer.
17. What will be the contract duration period offered on the LTE Data Plan *Unlimited All Hours and Off-
Peak Hours service?
The contract duration shall be offered on a 24 Month period and SIM Only/Month to month.
18. Can I link a MultiSIM or Data MultiSIM to the LTE Data Plan *Unlimited All Hours and Off-Peak Hours
service?
No, MultiSIM and Data MultiSIM will not be allowed on the LTE Data Plan *Unlimited All Hours and Off-Peak
Hours offers.
19. How many devices can I connect to my Huawei LTE Router?
You can connect up to 64 devices via Wi-Fi and up to four devices using the LAN cables. Note that the number
of devices that you connect simultaneously could impact on your internet experience. The type of devices you
can connect include smart TVs, smartphones, tablets, notebooks, PCs, security cameras and gaming consoles
20. Will the LTE Data Plan *Unlimited All hours and Off-Peak Hours offer be available across Telkom’s entire
Mobile network?
Yes, but only on LTE covered area, which is the entire LTE network, i.e., where Telkom LTE *Unlimited coverage
is deemed available.
21. I live in an area covered by Telkom’s LTE-Advanced network will I qualify for the LTE Data Plan
*Unlimited All Hours and Off-Peak Hours offer?
Yes – The router that is supplied with work on LTE technologies and the products only require LTE coverage.
22. From which channels can a customer purchase the offer from?
The LTE Data Plan *Unlimited All Hours and Off-Peak Hours offer is now available through the traditional Telkom
owned stores, Direct Sales Force 3rd Party channels and the Telkom online channel.
23. Who will be eligible to apply for the LTE Data Plan *Unlimited All Hours & Off-Peak Hours during the
promotion period?
FAQs for LTE Data Plan *Unlimited All Hours and Off-Peak Hours.
*Fair Usage Policy and T’s & C’s Apply
Existing Telkom consumer/mobile/Off-Peak customers, new retail customers and new Off-Peak customers are
eligible to apply for the LTE Data Plan *Unlimited All Hours & Off-Peak Hours
24. Can existing Telkom customers apply for the LTE Data Plan *Unlimited All Hours and Off-Peak Hours
service?
Yes, existing Telkom consumer/mobile/Off-Peak customers may apply for the LTE .Data Plan *Unlimited All
Hours & Off-Peak Hours. Existing SmartHome, SmartOffice and Fixed Line customers will not be able to migrate
their current services to the LTE Data Plan *Unlimited All Hours & Off-Peak Hours and will be required to apply
for the service as a new service. Existing LTE subscribers that wish to migrate to the LTE *Unlimited All Hours
and Off-Peak Hours service can only do so by submitting their applications via the applicable sales channels.
25. How will I know if my area is eligible for the LTE Data Plan *Unlimited All Hours & Off-Peak Hours?
The Telkom Mobile online coverage map which can be found on Telkom’s website at the following link
http://www.telkom.co.za/coverage/. Ensure that LTE or LTE-A coverage is available.
26. My area is currently not within the Telkom Mobile LTE / LTE-A coverage who can I contact to query on
when my area will get the service?
Please keep checking back periodically as we are constantly improving and adding new areas to our LTE coverage
map.
27. Will 3G failover be supported? And what about roaming?
Telkom Mobile 3G failover shall be supported. It must be stressed that the LTE *Unlimited All Hours & Off-Peak
Hours service is a fixed wireless service which must be used in a fixed location and not for mobility. The LTE All
Hours & Off-Peak Hours subscriber shall not be able to roam on Telkom partner network (Vodacom/MTN).
28. Can the service be used at any location?
The LTE Data Plan All Hours and Off-Peak Hours *Unlimited offer is a fixed wireless broadband service;
subscribers will be required to consume the service within the fixed location of the physical address that was
supplied during the application process. Telkom reserve the right to terminate any service which is not used at
the physical address supplied. Telkom will also be able to, at any stage, enforce locking of the SIM and router to
the applicable base station at the physical address.
29. Who do I call if I have a technical query or coverage related problems?
Subscribers can call 081180 and they shall be routed to the data call centre for support
30. Does Rica apply?
Rica compliance rules shall apply
31. What happens if I relocate?
This service is provided as a fixed wireless broadband service and if a customer relocates Telkom cannot
guarantee network coverage and reliability.
FAQs for LTE Data Plan *Unlimited All Hours and Off-Peak Hours.
*Fair Usage Policy and T’s & C’s Apply
