APPENDIX III: QUESTIONNAIRE
The purpose of this questionnaire is to assist the researcher in gathering the information for the
concept being carried out. The researcher would wish to seek for your assistance to help him in
achieving his goal by filling the questionnaires as honestly as possible.
The researcher would like to guarantee you that the information gathered through the
questionnaire will be purely used for academic purposes and no unauthorized person will have
access to the information.
SECTION A: PERSONAL INFORMATION.
(PLEASE TICK WHERE APPROPRIATE)
1. Which position do you occupy in your procurement department?
(a) Management staff [ ] (b) Non-management staff [ ]
2. Please tick the highest level of your education (academic)
PhD ( ) Diploma ( ) Certificate ( )
Masters ( ) Degree ( ) Secondary ( )
3. How long have you served in your position stated in question 3 above?
1– 5 year ( ) 5 – 10 years ( )
10 – 15 years ( ) 15 years and above ( )
SECTION B: Supplier Lead-Time
Please tick on the provided spaces in the table below to show your level of agreement on issues
pertaining Supplier Lead-Time in your organization.
Where 5 = Strongly Agree (SA), 4 = Agree (A), 3 = Undecided (UD), 2 = Disagree (D) and 1=
Strongly Disagree (SD)
S/ Statement Response
N
5 4 3 2 1
1. The supplier responds promptly to
procurement inquiries and requests
2. The supplier adapts to changing
circumstances or requirements during the
procurement process.
3. The supplier shows a strong focus on
understanding and meeting our organization's
needs.
4. The supplier efficiently addresses and
resolves any procurement-related issues or
concerns
5. The supplier proactively communicates
updates or changes that could affect the
procurement process.
6 The supplier aligns their processes with our
organization's operational requirements
SECTION C: Supplier order accuracy
Please tick on the provided spaces in the table below to show your level of agreement on issues
pertaining to Supplier order accuracy in your organization.
Where 5 = Strongly Agree (SA), 4= Agree (A), 3 = Undecided (UD), 2 = Disagree (D) and 1 =
Strongly Disagree (SD).
S/ Statement Response
N
5 4 3 2 1
1. The supplier consistently meets the agreed-
upon terms and conditions of the
procurement contracts.
2 The supplier consistently delivers
products/services within the stipulated
delivery timelines.
3 I am satisfied with the integrity and quality of
the products/services delivered by the
supplier
4 The supplier consistently meets the
product/service specifications outlined in the
procurement contracts.
5. The supplier consistently adheres to agreed-
upon quality standards for the
products/services provided.
6. The supplier takes responsibility for
rectifying any product/service quality issues.
SECTION D: Supplier customer service
Please tick on the provided spaces in the table below to show your level of agreement on issues
pertaining Supplier customer service in your organization.
Where 5= Strongly Agree (SA), 4= Agree (A), 3 = Undecided (UD), 2= Disagree (D) and 1=
Strongly Disagree.
S/ Statement Response
N
5 4 3 2 1
1. The supplier adheres to established quality
management systems during the procurement
process.
2. I am satisfied with the supplier's
implementation of quality control processes
to ensure the products/services meet desired
standards
3. The supplier possesses and maintains the
necessary quality certifications relevant to the
products/services they provide.
4. The supplier incorporates feedback from our
organization to improve the quality of
products/services.
5. The supplier reviews and updates their
quality management systems to stay aligned
with industry standards.
6. The supplier addresses any quality-related
concerns raised by our organization in a
timely manner.
SECTION E: Supplier contract compliance
Please tick on the provided spaces in the table below to show your level of agreement on issues
pertaining Supplier contract compliance in your organization.
Where 5= Strongly Agree (SA), 4 = Agree (A), 3 = Undecided (UD), 2 = Disagree (D) and 1 =
Strongly Disagree (SD).
S/ Statement Response
N
5 4 3 2 1
1. The supplier provides value for money in
relation to the cost of the products/services
procured.
2. The supplier considers and minimizes the
total cost of ownership when offering their
products/services.
3. I am satisfied with the pricing structure
provided by the supplier for their
products/services.
4. The supplier's pricing information and
structure are accessible for our organization
to review and analyze.
5. The supplier provides cost-effective
alternatives or solutions during the
procurement process.
6. The supplier offers transparency and clarity
in their pricing structure and access to cost-
related information.
SECTION F: Procurement Performance
Please tick on the provided spaces in the table below to show your level of agreement on issues
pertaining Organization Performance.
Where 5 = Strongly Agree (SA), 4 = Agree (A), 3= Undecided (UD), 2 = Disagree (D) and 1 =
Strongly Disagree (SD)
S/ Statement Response
N
5 4 3 2 1
1. Supplier Lead-Time enhance the procurement
performance
2. Supplier order accuracy enhances the
procurement performance.
3. Supplier customer service enhance the
procurement performance
4. Supplier contract compliance enhance the
procurement performance
5 Organization aligns its supplier selection
criteria with its goals and objectives to
achieve optimal organizational performance
6 Supplier selection criteria have a direct
influence on our overall organizational
performance
Thank you for your time
