GPS Generic Order
Flow
WheelsEye Thor - FOS
Create Request
We can raise an order through Create Request Function
Create Request
Option
To raise any order for GPS and FASTag, Need
to click on Create Request option.
Choose right GPS plan
for the operator
• Here you can see multiple GPS plans.
• For an Example -
➢ 1 Year GPS plan with Relay
➢ 1 Year Combo Upgrade (Free Relay)
➢ 1 Year GPS plan
➢ 1 Year GPS – Sim Change
• Need to choose the right plan for the operator.
Important : Combo GPS Upgrade Order – Free Relay
• If you want to activate upgrade combo GPS plan (Free Relay), Need to select
Combo Upgrade (Free Relay) Plan for the operator.
• If you select wrong plan, in that case operator will not get free relay on that
GPS plan.
• In that case No CN will be generated from the Finance team.
Need to enter operator number
here
Enter Operator
Number
If select chassis number, then
need to enter 17 digits chassis
number of the vehicle.
Click to add vehicle
If select vehicle number, Enter Vehicle Number &
then need enter vehicle Chassis Number Details
number & last 5 digits
of chassis number of
the vehicle
Full Chassis Number Required
If data not found from Vahan
Portal
• If data is not getting from Vahan portal through last 5
digits of chassis number, then Full chassis number
would be mandate.
• If the Vehicle get automatically verified
from Vahan Portal. No need to upload
vehicle documents in that case.
If any vehicle does not
support any service
• If any vehicle is blacklisted or any plan
not support for the vehicle, then you
will be visible error like this.
• In that case you need to change the
plan, or you can delete the vehicle
from the order.
How to change the
plan for the
operator
• You can change plan for the operator
from this page.
• No need to go back to raise a new
order.
You can change the plan
for the operator here.
Select the better plan
for the operator
Visibility given here
if the operator’s
vehicle does not
support any plan
Documents Uploading
Process
If the vehicle not
verified, Need to
upload documents
Verification Under Process
Verification under
process
Need to click on save option
to create Pre order.
Order ID Visibility
Once you save order, order ID will be
visible on top. and order will be visible in
pre order
You can share this order ID to KYC team to
complete KYC Verification.
Post documents verification you can
complete this order and also billing details
will be visible.
Billing Details
Billing Details
Add Discount
On Sale Days Only
Discount applied
Always check final
amount before
completing the order.
Discount
For Example – 200 Rs.
per vehicle Also, you can remove
discount from here.
You can add discount
max [Link] vehicle
on sales days only.
Add GST Details
If the operator wants to
get GST invoice on his GST
If you continue this order number, then you need to
without add GST details, add operator’s GST
then you will show this number here
message
GST Details
Thor Application will appear
GST details automatically from
GST Portal
Now click on Send Link to send
payment link to the operator,
If you want to pay advance
payment, you can click on Pay
now option.
Payment Link
Send to the
operator
Pay Token
Amount
You can pay token
payment via Thor
application for this order
also.
Token Payment Through Operator App – Operator can pay
token payment via operator application.
After completing the Token Payment, the
order will be move from pre to post order
How to complete this order (Post Token Payment)
Go to post order to
complete this order
Need to click on complete
order to complete this order.
How to check To check order history,
Need to click on View
order history Details
Order history
You can check order summary from
order history tab.
Here you can see Installation details
and order status also.
Ops ID Visibility
You can share this ops ID to operational team to align an installer
on this order.
Installer WE Code
Visibility
• You can see here installer WE code, Use
this code to connect with the installer
• Search this WE code in search user tab
to getting installer contact details
Refund if order is
cancelled
Refund will be initiate into the One Wallet (WE Wallet)
Refund TAT - Instant
Things to be remember
• If a vehicle with the same chassis number already exists error. (Ask SE to call SE helpline and update vehicle/chassis)
• SE does not need to wait for the KYC team to verify KYC. He can save and exit.
• Always check the final amount.
• Token can be paid from both THOR and Operator App.
• Do not pay GPS payment through custom payment option.
• Token can be paid via operator one wallet for GPS. Previously only FASTag payment was allowed from wallet.
• After the token payment order will move from pre order to post order.
• In case order cancelled – Token payment credited into operator wallet only. Try to make token payments through operator.
• AIS pricing will remain the same as before. No change in AIS pricing.
• If you raise the order for GPS + FT separately, no CN will be given. for raising combo order, select combo package (vc4/non Vc4)
• In the upgrade order - SE needs to add a vehicle, post that he needs to select the change plan option to choose upgrade order plan.
• For MFO Discount – RH Approval required for MFO discount, Need to fill MFO Discount form by RH.
Super
Combo
Order Flow
Create Request (Super Combo Plan)
Upgrade If you want to activate super
Order Plan – combo upgrade plan, You need
to choose the right specific plan
for the operator.
Super Combo
Operator
Number
Enter Vehicle
Number and Chassis
last 5 Digits
Click to add vehicle
Vehicle KYC
Under
Verification
Verification
Done
Operator
KYC
Need to upload
Adhaar & Pan
Card details and
soft copy
Operator KYC
Verification Process
Billing Details & Add
Discounts
Payment Link Sent to
the Operator
Payment Link
Message to
Operator
Token Payment
Thank You
