WELCOME CALL
Certainly! When making a welcome call to a USA truck carrier for truck
dispatching, it's important to be professional, friendly, and clear. Here's a
step-by-step guide to help you:
1. Introduction
Greet the carrier warmly: Start with a friendly greeting to set a positive tone.
Introduce yourself and your company: Clearly state who you are and the
company you represent.
Example:
"Hello, this is [Your Name] from [Your Company Name]. How are you today?"
2. Purpose of the Call
Explain why you're calling: Let them know you’re reaching out to welcome
them and establish a working relationship.
Mention that you’re a dispatcher: This helps them understand your role.
Example:
"I’m calling to welcome you to our network and to let you know that I’ll be
your dispatcher. My goal is to help you find the best loads and ensure
smooth operations."
3. Build Rapport
Ask about their experience: Show genuine interest in their business and
experience.
Discuss their preferences: Ask about the types of loads they prefer, their
preferred lanes, and any specific requirements they have.
Example:
"How long have you been in the trucking business? Do you have any
preferred routes or types of loads you like to haul?"
4. Explain Your Role
Clarify how you can help: Explain how you’ll assist them in finding loads,
managing schedules, and resolving any issues.
Set expectations: Let them know how often you’ll communicate and how
they can reach you.
Example:
"As your dispatcher, I’ll be responsible for finding you the best loads,
negotiating rates, and ensuring timely deliveries. You can reach me anytime
at [Your Contact Info]."
5. Discuss Logistics
Confirm their equipment: Ask about their truck type, capacity, and any
special equipment they have.
Discuss payment terms: Make sure they understand how and when they’ll
get paid.
Example:
"Can you tell me about your truck and trailer setup? Also, do you have any
questions about our payment process?"
6. Address Any Concerns
Ask if they have questions: Give them a chance to ask about anything
they’re unsure of.
Reassure them: Let them know you’re there to support them.
Example:
"Do you have any questions or concerns about working with us? I’m here to
make sure everything runs smoothly for you."
7. Wrap Up
Thank them: Show appreciation for their time and willingness to work with
you.
End on a positive note: Reiterate your commitment to helping them succeed.
Example:
"Thank you for taking the time to speak with me today. I’m looking forward
to working with you and helping you find great loads. Have a great day!"
Key Tips:
Be professional but friendly: A warm tone can go a long way in building trust.
Listen actively: Pay attention to their needs and preferences.
Be clear and concise: Avoid jargon and make sure they understand
everything you’re saying.
MOB CALL
Here’s an easy step-by-step guide for conducting effective "mob calls" (mass cold-
calling campaigns) in sales:
1. Preparation
Target List: Create a focused list of prospects (e.g., industry/role-specific).
Script: Draft a short, flexible script with:
Hook: "Hi [Name], this is [Your Name] from [Company]. We help [solve X problem]
—is this something you’re dealing with?"
Value Pitch: "We’ve helped [similar company] achieve [result] by [solution]."
Call-to-Action: "Can we schedule 10 minutes to discuss this?"
Tools: Use auto-dialers (e.g., Power Dialer) or CRM systems (e.g., Hub Spot) for
efficiency.
2. Team Setup
Roles: Assign tasks (callers, note-takers, closers).
Training: Practice objection handling:
"Not interested" → "Totally get it! Could I ask why?"
"Too busy" → "When’s a better time next week?"
3. Execution
Warm-Up: Start with friendly small talk ("How’s your day going?").
Quick Pitch: Deliver your hook + value in <30 seconds.
Handle Objections: Use pre-rehearsed responses (keep it conversational).
Close: Push for next steps—schedule meetings or send follow-ups.
4. Follow-Up
Send an email/SMS within 1 hour:
"Hi [Name], thanks for chatting! As promised: [Link/Calendar]. Let me know if you
need anything!"
📊 Example Workflow
1 Call 50 prospects → 15 conversations → 5 meetings booked → 2 closed deals.
Avoid These Mistakes:
❌ Reading scripts robotically (sound natural!).
❌ Skipping research (mention their company specifics).
Pro Tip: Track results daily (calls made/meetings booked) and refine your
approach weekly!.
MOB CALL
A "Mob Call" in the context of dispatch trucking usually refers to a situation where
multiple drivers or trucks are simultaneously summoned to a single location, often
for high-priority or urgent freight movement. This scenario typically occurs in
cases such as:
High Volume Freight Pickup: A large quantity of cargo needs to be picked up
quickly from a distribution center or warehouse.
Port or Terminal Operations: When a significant shipment arrives, multiple trucks
may be called in to transport freight away from a port or rail yard.
Emergency Situations: In response to weather events, equipment failure, or
sudden logistical challenges, a mob call may be used to organize immediate freight
evacuation or delivery.
MOB CALL
Truck Dispatching Sales Call Script
1. Introduction
“Hello, this is [Your Name] from Air Canada Limo Truck Dispatch Services. How are
you today?”
2. Purpose of Call
“I’m reaching out to let you know how our dispatching services can streamline
your operations, help reduce downtime, and maximize profitability.”
3. Identifying Customer Needs
“Do you currently handle your own dispatching or use a third-party service?”
“What challenges are you facing when it comes to finding loads, managing drivers,
or handling route planning?”
4. Value Proposition
“Our truck dispatching service offers 24/7 support to help you secure the best-
paying loads, optimize routes, and handle all necessary paperwork, including rate
confirmations and BOLs.”
Highlight benefits:
Maximize earnings with premium loads
Real-time updates and driver support
Compliance management and reduced admin burden
5. Success Story
“One of our clients reported a 20% increase in weekly revenue and smoother
operations just by switching to our service.”
6. Call to Action
“Would you be open to a quick follow-up demo where I can show you how we find
and assign top-paying loads in real-time?”
7. Handling Objections
Cost Concern: “We understand cost is a factor. Our rates are structured to ensure
you earn more per mile by securing premium freight while reducing downtime.”
Satisfaction Concern: “We take pride in providing consistent, high-quality
dispatching. You can test our services with no long-term contracts.”
8. Closing
“Thank you for your time today. I’ll follow up with more information and
scheduling options for a demo. Please feel free to reach out if you have any
immediate questions.”
