100371005_2000627791_Rev D

Installation & Operation Manual

Models: 60 - 350*
Series: 100

If the information in this manual

⚠WARNING
is not followed exactly, electrical
shock or excessive pressure may result causing
property damage, personal injury, or loss of life.

-- Installation and service must be performed by a

qualified installer or service agency.

LOW LEAD CONTENT

⚠WARNING This manual must only be used by

a qualified heating installer / service
technician. Read all instructions,
including this manual and the
Veritus Water Heater Service
Manual, before installing. Perform
*Models 200 through 350 are composed of combinations steps in the order given. Failure
of models 60 and 140 which are the certified units. to comply could result in severe
personal injury, death, or substantial
property damage.

Save this manual for future reference.

 Contents
HAZARD DEFINITIONS.................................................... 3 4. SYSTEM PIPING
PLEASE READ BEFORE PROCEEDING....................4-5 System Water Piping Method............................................ 25
INTRODUCTION.............................................................6-7 Water Connections............................................................. 25
Installer Qualifications....................................................... 6 General Piping Information................................................ 25
Preparing for Installation................................................6-7 Cold Water Supply............................................................. 25
THE VERITUS WATER HEATER - HOW IT WORKS...8-14 Water Pressure.................................................................. 25
Components.................................................................8-12 Closed Water Systems....................................................... 25
Principle of Operation..................................................... 13 Water Chemistry................................................................ 25
The Refrigeration Cycle.................................................. 13 Condensate Removal......................................................... 25
Air/ Water Temperature Range....................................... 14 Contaminated Water.......................................................... 26
Refrigerant Charge......................................................... 14 Scalding.............................................................................. 26
Storage Recommendations/ Equipment Disposal.......... 14 Piping Components............................................................ 26
PERFORMANCE.............................................................. 15 Temperature Sensor Installation........................................ 27
1. DETERMINE WATER HEATER LOCATION Tank Selection................................................................... 27
Indoor/Outdoor Installation/Clearances.............................. 16 Solar Tanks........................................................................ 27
Provide Air Openings to Room.......................................... 16 Piping Diagrams............................................................28-35
Flooring Foundation........................................................... 18 5. AIR FLOW AND DUCTING
Seismic Bracing................................................................. 18 General Guidelines............................................................ 36
Vent and Air Ducts............................................................. 18 Duct Sizing......................................................................... 36
Air Temperature................................................................. 18 Duct Insulation................................................................... 36
Electrical Requirements..................................................... 18 Make Duct Connections..................................................... 36
Corrosive Contaminants and Sources............................... 19 Ducting Multiple Units........................................................ 36
2. PREPARE WATER HEATER Building Air Pressure.......................................................... 36
Remove Water Heater From Wood Pallet......................... 20 Negative Pressure.............................................................. 36
Storage & Handling............................................................ 20 Positive Pressure............................................................... 36
Assemble Manifold............................................................. 21 When to Install Ducting...................................................... 36
3. INSTALLING WATER HEATER Supply Air Ducting.............................................................. 37
Required Ability.................................................................. 22 Return Air Ducting.............................................................. 38
Required Tools & Material................................................. 22 6. OUTDOOR INSTALLATIONS
Unit Placement................................................................... 22 Outdoor Air Inlet and Outlet............................................... 39
Electrical Connections........................................................ 23 7. FIELD WIRING
Water Connections............................................................. 23 Line Voltage Connections.................................................. 40
Single Tank Configuration.................................................. 24 Low Voltage Connections.................................................. 42
Multi-Tank Preheat Configuration...................................... 24 Wiring of the Cascade...................................................42-43
Condensate Drain Line...................................................... 24 8. INSTALLATION CHECKLIST...................................... 45
Standard Tank Thermostat................................................ 24 9. START-UP...............................................................46-51
Water Temperature............................................................ 24 10. OPERATING INFORMATION
General............................................................................... 52
Cascade............................................................................. 54
Sequence of Operation...................................................... 55
Water Heater Control Module............................................ 56
11. MAINTENANCE
Maintenance and Annual Start-up..................................... 57
12. DIAGRAMS
Ladder Diagram................................................................. 65
Wiring Diagram.................................................................. 66
Revision Notes.................................................... Back Cover

2
 Installation & Operation Manual

Hazard definitions
The following defined terms are used throughout this manual to bring attention to the presence of hazards of various risk levels or
to important information concerning the life of the product.
DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious
⚠DANGER
injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious
⚠WARNING
injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
⚠CAUTION injury.
CAUTION used without the safety alert symbol indicates a potentially hazardous situation which, if not
CAUTION avoided, may result in property damage.
NOTICE indicates special instructions on installation, operation, or maintenance that are important but not
NOTICE related to personal injury or property damage.

3
 Installation & Operation Manual

Please read before proceeding

Read all instructions, including this manual
⚠WARNING ⚠WARNING DO NOT install units in rooms or
and the Veritus Water Heater Service environments that contain corrosive
Manual, before installing. Perform steps in contaminants (see Table 1-3 on page 19).
the order given. Failure to comply could result in severe
Have this water heater serviced/ inspected personal injury, death, or substantial
by a qualified service technician, at least property damage.
annually.
Failure to comply with the above could The California Safe Drinking Water and
⚠WARNING
result in severe personal injury, death, or Toxic Enforcement Act requires the
substantial property damage. Governor of California to publish a list of
substances known to the State of California
When calling or writing about the water to cause cancer, birth defects, or other
NOTICE
heater – Please have the water heater model reproductive harm, and requires businesses
and serial number from the water heater to warn of potential exposure to such
rating plate. substances.
Consider piping and installation when
This product contains a chemical known to
determining water heater location.
the State of California to cause cancer, birth
Any claims for damage or shortage in
defects, or other reproductive harm. This
shipment must be filed immediately
water heater can cause low level exposure
against the transportation company by the
to some of the substances listed in the Act.
consignee.
Factory warranty (shipped with unit) does
not apply to units improperly installed or ⚠WARNING Proper grounding of unit
This heat pump water heater must be
improperly operated. grounded in accordance with the National
Electrical Code and/or local codes. These
Failure to adhere to the guidelines on this
⚠WARNING must be followed in all cases. Failure to
page can result in severe personal injury,
ground this water heater properly may
death, or substantial property damage.
cause erratic control system operation.
If the information in this manual is not This heat pump water heater must be
⚠WARNING connected to a grounded metal, permanent
followed exactly, electrical shock or
excessive pressure may result causing wiring system; or an equipment grounding
property damage, personal injury, or loss conductor must be run with the circuit
of life. conductors and connected to the equipment
grounding terminal or lead on the water
System contains oil and refrigerant under heater.
⚠WARNING
high pressure. Recover refrigerant to relieve
pressure before opening refrigeration When servicing the water heater –
system. See unit label for refrigerant type. Installation and service must be performed
Do not use non-approved refrigerants, ⚠WARNING
by a qualified installer, or service agency.
refrigerant substitutes, or refrigerant To avoid electric shock, disconnect electrical
additives. supply before performing maintenance.
Failure to follow proper procedures or To avoid severe burns, allow the water heater
the use of non-approved refrigerants, to cool before performing maintenance.
refrigerant substitutes, or refrigerant
additives could result in death or serious Water heater operation –
injury or equipment damage.
• Do not block flow of ventilation air to or from the water
Electrical Shock Hazard heater.
⚠WARNING
Disconnect power to the water heater •Should overheating occur disconnect electrical supply to
before performing any service. unit.
Failure to follow these instructions can
• Do not use the water heater if any part has been under
result in personal injury or death.
water. The possible damage to a flooded appliance can
be extensive and present numerous safety hazards. Any
appliance that has been under water must be replaced.

4
 Installation & Operation Manual

Please read before proceeding (continued)

This appliance is not intended for use by

⚠WARNING
persons (including children) with reduced
physical, sensory or mental capabilities,
or lack of experience and knowledge,
unless they have been given supervision or
instruction concerning use of the appliance
by a person responsible for their safety.

Children should be supervised to ensure

⚠WARNING
that they do not play with the appliance.

5
 Installation & Operation Manual

Introduction
Thank you for purchasing this heat pump water heater. Properly PREPARING FOR INSTALLATION
installed and maintained, it should give you years of trouble-
free service. 1. Read the entire manual carefully. If you don’t follow
the safety rules, the heat pump water heater may
Abbreviations found in this instruction manual include:
not operate safely. It could cause DEATH, SERIOUS
• HPWH - Heat Pump Water Heater
BODILY INJURY AND/OR PROPERTY DAMAGE.
• ANSI - American National Standards Institute
This manual contains instructions for the installation,
• ASME - American Society of Mechanical Engineers
operation, and maintenance of the heat pump water
• NEC - National Electrical Code
heater (HPWH). It also contains warnings throughout
• NFPA - National Fire Protection Association
the manual that you must read and be aware of. All
• AHRI - Air-conditioning, Heating and Refrigeration
warnings and all instructions are essential to the
Institute
proper operation of the HPWH and your safety.
READ THE ENTIRE MANUAL BEFORE ATTEMPTING
INSTALLER QUALIFICATIONS
TO INSTALL OR OPERATE THIS WATER HEATING
Installation and service of this water heater requires ability APPLIANCE.
equivalent to that of a Qualified Agency (as defined by Detailed installation diagrams are in this manual. These
ANSI below) in the field involved. Installation skills such as diagrams will serve to provide the installer with a reference
plumbing, and electrical supply are required in addition to for the materials and suggested methods of piping. IT IS
electrical testing skills when performing service. NECESSARY THAT ALL WATER PIPING AND THE
This heat pump water heater contains R-513A refrigerant and is ELECTRICAL WIRING BE INSTALLED AND CONNECTED
regulated as a stationary refrigeration appliance under Section AS SHOWN IN THE DIAGRAMS.
608 of the Clean Air Act. Servicing of the refrigeration circuit Particular attention should be given to the installation of the
must only be performed by agencies or individuals possessing system (tank) temperature control.
Type II or Universal certification as defined in Section 608 of
the Clean Air Act.
ANSI Z2223.1 2006 Sec. 3.3.83: “Qualified Agency” - “Any
individual, firm, corporation or company that either in person
or through a representative is engaged in and is responsible
for (a) the installation, testing or replacement of piping or
(b) the connection, installation, testing, repair or servicing of
appliances and equipment; that is experienced in such work;
that is familiar with all precautions required; and that has
complied with all the requirements of the authority having
jurisdiction.

Be sure to turn off power when working on or near the electrical

system of the heat pump. Never touch electrical components
with wet hands or when standing in water. When replacing fuses
always use the correct size for the circuit.
The principal components of the HPWH are identified in the
How It Works section of this manual on page 8. The rating label
on the HPWH also provides useful information. These references
should be used to identify the heat pump, its components, and
optional equipment.

6
 Installation & Operation Manual

Introduction (continued)

2. The installation must conform with these instructions

and the local code authority having jurisdiction and the
requirements of the power company. In the absence of local
codes, the installation must comply with the latest editions
of the National Electrical Code, ANSI/NFPA 70 or the
Canadian Electrical code CSA C22.1. The National Electrical
Code may be ordered from: National Fire Protection
Association, 1 Batterymarch Park, Quincy, MA 02269.

The Canadian Electrical Code is available from the

Canadian Standards Association, 8501 East Pleasant Valley
Road, Cleveland, OH 44131.
3. If after reading this manual you have any questions or do
not understand any portion of the instructions DO NOT
proceed with the installation. Call the toll free number
1-800-722-2101 for technical assistance.
4. In order to expedite your request, please have full model
and serial number available for the technician.
5. Carefully consider your intended placement and location
for the HPWH. See Determine Water Heater Location on
page 16.
6. Installation and service of this HPWH requires ability
equivalent to that of a licensed tradesman or Qualified
Agency in the field involved. See Qualifications on page 5.
7. For installation in California, the HPWH unit must be
braced or anchored to avoid falling or moving during an
earthquake. Consult the factory.
8. Ensure the Power supply voltage and phase at the job site
matches the power requirements on the HPWH rating
label before installation begins. Energizing the HPWH
with the wrong voltage or phase will cause permanent
damage to the unit.

7
 Installation & Operation Manual

The Veritus Water Heater - How it works...

1. Scroll Compressor 16. Water Heater Inlet Temperature Sensor
The refrigerant enters the compressor through the suction line as a This sensor monitors inlet water temperature. The control
low pressure vapor. The scroll compressor uses two interweaving module adjusts motorized ball valve and pump speed so the outlet
spirals, one stationary and one rotating to compress the vapor. The temperature is correct.
refrigerant leaves the compressor through the discharge line as a 17. Flow Sensor
high pressure gas. The flow sensor is a rotary or turbine type sensor that measures
2. Core Sense Module the flow rate of the inlet water, and the control module uses the
Core Sense Module monitors and protects the compressor from information to adjust water flow with the motorized ball valve and
high discharge temperature and current issues. It can also alert variable speed pump.
for refrigeration system faults. 18. Motorized Ball Valve
3. 4-Way Reversing Valve The motorized ball valve regulates water flow on the outlet water
The 4-way valve is used to change the flow direction of the pipe.
refrigerant. During normal operation the refrigerant flows from 19. Service Valves
the compressor through the 4 way valve to the condenser, but when Service valves are located on the suction and discharge connection
controls signal the unit to go into defrost mode, the coil on the 4 of the compressor and are for isolating the compressor for service.
way valve actuates to change flow. When actuated for defrost mode, The ports on these valves are used to connect gauges for system
evaluation.
the valve sends refrigerant from the compressor to the evaporators.
20. Low Pressure Transducer
4. Condenser The low pressure transducer is tapped into the suction line to
The condenser is a brazed plate double wall heat exchanger that monitor pressure of the refrigerant entering the compressor.
allows refrigerant and water flow in counter current directions to 21. High Pressure Transducer
pull heat from the refrigerant into the water. The high pressure transducer is tapped into the discharge line to
5. Receiver Tank monitor pressure of the refrigerant leaving the compressor.
The receiver tank is placed after the condenser and is used to hold 22. Low Pressure Switch
excess refrigerant at low ambient temperatures. The low pressure switch is located on the suction line to trigger
6. Filter Drier the compressor to shut off if pressure goes below the minimum
The filter drier is a hermetic bi-flow filter containing check valves recommended pressure for the compressor (5 psig).
that force refrigerant flow from the outside of the filter core to the 23. High Pressure Switch
center of the filter where large contaminant particles are trapped The high pressure switch is located on the discharge line to trigger
along with any moisture to prevent damage to the compressor. the compressor to shut down if the refrigerant pressure exceeds the
7. Sight Glass recommended safe pressure (400 psig).
The sight glass is placed in the liquid line to observe when 24. Indicator Light
refrigerant charge is low or moisture is in the system. The indicator light illuminates when the unit is in a fault status.
8. Electronic Expansion Valve (EEV) 25. Crankcase Heater
The electronic expansion valve is used to regulate refrigerant flow The crankcase heater is mounted around the base of the compressor
to the evaporators. Electronic expansion valve position is
to prevent the migration and condensation of refrigerant.
controlled by electrical signals that cause polarity changes
26. High Voltage Junction Box
between the windings inside the valve signaling the valve to move
through pulses resulting in movement in steps to open and close. The junction box contains the connection points for the line voltage
9. Evaporator power, fuses, and power switch.
The evaporators are tube and fin type heat exchangers with 27. Junction Box
distributor heads to feed each circuit. When air is forced through Conduit connection points for pump and booster fan
the fins, heat is absorbed from the air and transferred to the connections.
refrigerant inside the tubes. Refrigerant enters the evaporators as a 28. Drain Connection
mixture of liquid and vapor, and travels through the circuits Connects the drain line to a 1" hose connection.
absorbing the heat from the air transforming into a vapor. 29. Access Panel - Front and Rear
10. Evaporator Inlet Manifolds The front access cover provides access to the compressor and
There are two Evaporator Inlet Manifolds where refrigerant enters control panel while the rear cover allow access to water lines,
the evaporator during normal operation. junction box, and refrigerant lines from receiver tank to EEV’s.
11. Evaporator Outlet Manifolds 30. Inspection Window
There are two Evaporator Outlet Manifolds where refrigerant The polycarbonate window that provides a view of error display on
leaves the evaporator during normal operation. the control board inside the control panel.
12. Accumulator 31. High Limit Switch
An accumulator is positioned just prior to the compressor. The Device that monitors the outlet water temperature. If the
purpose of an accumulator is to prevent liquid refrigerant from temperature exceeds its setting, the circuit is open, shutting the
entering into the compressor. Refrigerant is deposited into the tank water heater down.
through a dip tube and any liquid settles in the bottom. The outlet 32. Control Panel
pulls refrigerant from the top of the tank where vapor rises. The control panel houses the heat pump control board, contactors
13. Water Heater Outlet Temperature Sensor and relays, and 120v to 24v transformer.
This sensor monitors water heater outlet water temperature. 33. Axial Fan
The control module adjusts motorized ball valve and pump speed The axial fan is located on top of the unit and is used to pull air
so the outlet temperature is correct. through the evaporators.
14. Water Outlet 34. Suction Line
The suction line is the pipe feeding refrigerant into the compressor.
Water connection that supplies hot water to the tank.
35. Discharge Line
15. Water Inlet The discharge line is the pipe that connects to the outlet of the
Water connection that returns water from the tank to the heat compressor for refrigerant exiting the compressor.
pump.

8
 Installation & Operation Manual

The Veritus Water Heater - How it works... (continued)

36. Unit Pump 38. Water Manifolds

The unit pump is variable speed with feedback control to regulate The inlet and outlet water manifolds allow for connecting multiple
the water flow through the unit. units in series.
37. Display Panel 39. Flush Valves
The display panel can be mounted to the unit or in a different Flush valves are on both the inlet and outlet to allow for cleaning
location. It houses the display and the system control board. the condenser and the pump is also included on the inlet line.

Model 60K 13 31

4
19 30
1 32 22
21
23 20
2 34

35

16
25 17
Front View (with lower panel removed) - Front View (with lower panel & control panel
Model 60K removed) - Model 60k

33
3
24 26

7
6

9 5
8
27
18

29 12
28
28 15 14
Rear View (HEX grill removed) - Model 60K Rear View (lower rear panel removed) - Model 60K

9
 Installation & Operation Manual

The Veritus Water Heater - How it works...

Model 60K
33

11

10
29

Left Side (inside unit) - Model 60k Front View (HEX grill removed) - Model 60k

Model 140K

35 13 31

19
30

32 4
1
20
22
25

34 17 16
2 17 21 23

Front View (with lower panel removed)- Front View (with lower panel & control panel
Model 140K removed)- Model 140k
10
 Installation & Operation Manual

The Veritus Water Heater - How it works... (continued)

Model 140K
33 3

26
24

9 7

5 8
27 6
18

29 12
15
28 14

Rear View (HEX grill removed) - Model 140K Rear View (lower rear panel removed) - Model 140K

33

11

10
29

Left Side (inside unit) - Model 140k Front View (HEX grill removed) - Model 140k

11
 Installation & Operation Manual

The Veritus Water Heater - How it works...

Manifold

39

38

36

With Pump Cover Without Pump Cover

Display Box

37

Display Panel Inside Display Panel

12
 Installation & Operation Manual

The Veritus Water Heater - How it works... (continued)

PRINCIPLE OF OPERATION Refrigerant leaving the condenser is a medium temperature high

pressure liquid. It flows through the liquid line to the receiver,
The units covered by this Instruction Manual are commercial
then the filter drier, sight glass, and finally the electronic
air to-water heat pump water heaters (HPWH).
expansion valves (EEVs). The EEV controls the flow of the
HPWH’s remove heat from air forced through evaporators and liquid/vapor mixture which helps to ensure all of the refrigerant
transfer it to refrigerant. The refrigerant is compressed which is in a gaseous state by the time it exits the evaporator to protect
increases temperature. The high pressure high temperature the compressor. The evaporator is a tube-and-fin constructed
refrigerant passes through a condenser to heat the water also coil. It is an air-to-refrigerant heat exchanger with refrigerant
passing through the condenser. flowing through the tubes and air flowing across the fins.
The fan moves ambient air from the installed space or air
THE REFRIGERATION CYCLE ducted to the HPWH from another location across the fins
Refrigerant is circulated through the refrigeration circuit of the evaporator coil. The refrigerant absorbs heat from the
by a compressor. The refrigerant is a high temperature high air in the evaporator. The refrigerant changes state (boils/
pressure gas when it leaves the compressor. Refrigerant flows evaporates) from a liquid/vapor state back into a gas (vapor) in
from the compressor through the 4-way valve to the condenser. the evaporator.
The condenser is a refrigerant-to-water heat exchanger with The refrigerant flows out of the evaporator through the line
two circuits. Refrigerant flows through one circuit and water to the 4-way valve and into the accumulator. The accumulator
through the other. The high temperature refrigerant gas traps any liquid refrigerant the evaporator is unable to vaporize
transfers its heat to the water flowing through the condenser. during low temperature operating conditions. The accumulator
As the refrigerant gas cools inside the condenser it changes prevents liquid refrigerant from entering the compressor where
state (condenses) from a gas to a liquid. An integrated hot it could damage internal components.
water circulator pump is provided from the factory, this pump Low temperature low pressure refrigerant gas (vapor) is drawn
circulates water through the condenser. out of the accumulator by the compressor. The compressor
increases the EŽƌŵĂůKƉĞƌĂƚŝŽŶ
pressure and temperature of the refrigerant gas,
circulating it to the condenser again where the refrigeration
cycle starts over or continues.
EŽƌŵĂůKƉĞƌĂƚŝŽŶ ŽŵƉƌĞƐƐŽƌ

KƵƚůĞƚtĂƚĞƌ
ŽŵƉƌĞƐƐŽƌ
ĐĐƵŵƵůĂƚŽƌ ϰtĂLJsĂůǀĞ ŽŶĚĞŶƐĞƌ
KƵƚůĞƚtĂƚĞƌ
/ŶůĞƚtĂƚĞƌ
ĐĐƵŵƵůĂƚŽƌ ϰtĂLJsĂůǀĞ ŽŶĚĞŶƐĞƌ ǀĂƉŽƌĂƚŽƌƐ ZĞĐĞŝǀĞƌdĂŶŬ
/ŶůĞƚtĂƚĞƌ WƵŵƉ
ǀĂƉŽƌĂƚŽƌƐ ZĞĐĞŝǀĞƌdĂŶŬ s͛Ɛ ^ŝŐŚƚ'ůĂƐƐ &ŝůƚĞƌƌŝĞƌ

WƵŵƉ
s͛Ɛ ^ŝŐŚƚ'ůĂƐƐ &ŝůƚĞƌƌŝĞƌ

ĞĨƌŽƐƚKƉĞƌĂƚŝŽŶ

ĞĨƌŽƐƚKƉĞƌĂƚŝŽŶ ŽŵƉƌĞƐƐŽƌ

KƵƚůĞƚtĂƚĞƌ
ŽŵƉƌĞƐƐŽƌ
ĐĐƵŵƵůĂƚŽƌ ϰtĂLJsĂůǀĞ ŽŶĚĞŶƐĞƌ
KƵƚůĞƚtĂƚĞƌ
/ŶůĞƚtĂƚĞƌ
ĐĐƵŵƵůĂƚŽƌ ϰtĂLJsĂůǀĞ ŽŶĚĞŶƐĞƌ ǀĂƉŽƌĂƚŽƌƐ ZĞĐĞŝǀĞƌdĂŶŬ
/ŶůĞƚtĂƚĞƌ WƵŵƉ
ǀĂƉŽƌĂƚŽƌƐ ZĞĐĞŝǀĞƌdĂŶŬ s͛Ɛ ^ŝŐŚƚ'ůĂƐƐ &ŝůƚĞƌƌŝĞƌ

WƵŵƉ
s͛Ɛ ^ŝŐŚƚ'ůĂƐƐ &ŝůƚĞƌƌŝĞƌ
13
 Installation & Operation Manual

The Veritus Water Heater - How it works...

AIR TEMPERATURE RANGE
The entering air temperature operating range for the HPWH
is 23°F to 120°F (-5°C to 49°C).
When the HPWH is operating properly the air temperature
drop through the evaporator heat exchanger will be
approximately 12°F to 20°F (7°C to 12°C).

WATER TEMPERATURE RANGE

The inlet/entering water temperature operating range for the
HPWH is 40°F to 140°F (4°C to 60°C). The HPWH will heat
potable water up to 160°F. When the HPWH is operating
properly the water temperature rise through the condenser
(heat exchanger) will vary based on water flow and ambient
temperatures.

REFRIGERANT CHARGE
The HPWH is factory-charged with R-513A refrigerant. The
refrigerant charge is weighed in at the factory. It should not
be necessary to add or remove refrigerant during installation,
startup, or service.

STORAGE RECOMMENDATIONS
The HPWH units can be stored indoors or outdoors. Do not
stack units or stack other construction materials on the units
while in storage.
The HPWH units contain electrical/electronic components
and should only be stored in conditions between -20°F to
120°F (-29°C to 49°C) and 5 to 95 percent relative humidity.
Electrical components are not moisture-tolerant.
Note: The limited warranty does not cover damage to the unit
or controls due to negligence during storage.

EQUIPMENT DISPOSAL
This heat pump water heater contains R-513A refrigerant
and is regulated as a stationary refrigeration appliance under
Section 608 of the Clean Air Act. Disposal of this unit must be
performed in accordance with the provisions in Section 608 of
the Clean Air Act and any state or local regulations that may
also apply.

14
 Installation & Operation Manual

Performance

LOW LEAD CONTENT

Water Flow Rate Performance²

Model Air Volume Water
in GPM (Single Heating Capacity
Number COPh (CFM) Connection
Pass) BTU/hr
AHP060 2.69 66,688 4.61 1543.95 1-1/2 NPT
AHP140 5.22 136,381 4.27 5102.25 1-1/2 NPT
AHP2001 7.91 203,069 4.44 6646.20 1-1/2 NPT
AHP2801 10.44 272,762 4.27 10204.50 1-1/2 NPT
AHP3501 13.13 339,450 4.44 11748.45 1-1/2 NPT

NOTES:
1. Models 200 through 350 are composed of combinations of models 60 and 140 which are the certified units.
2. Performance rated at 80.6°F ambient temperature with 63% relative humidity; Inlet water at 70°+ 1°F, Outlet water at 120°F +
5°F.
3. Supply Voltage - 480V/3-phase 60 Hz
4. Variable fan speed across different ambient temperatures.
Maximum allowed working pressure
NOTICE
on a refrigeration circuit:
High side - 347 psi
Low side - 61 psi
Maximum water pressure - 175 psi
The table above lists performance information on 5 unit sizes. These
sizes are based on combinations of the 2 smaller models, AHP060
and AHP140. The table below shows the combination of models
needed to get the desired model performance.

Desired Model
Combination of Models
Performance
AHP200 AHP060 + AHP140
AHP280 AHP140 x 2
AHP350 AHP140 x 2 +AHP060

The heat pump water heaters are

NOTICE
intended for use at altitudes of 2000
meters and below.

When servicing this unit, verify the power to the unit is turned off prior to opening the control cabinet door.

15
 Installation & Operation Manual

1 Determine Water Heater Location

Installation must comply with: 5. Check around the water heater for any potential air
contaminants that could risk corrosion to the water
• Local, state, provincial, and national codes, laws, regulations,
heater (see Table 1-3 on page 19). Remove any of these
and ordinances.
contaminants from the water heater area.
• National Electrical Code.
DO NOT install units in rooms or environments that
• For Canada only: B149.1 Installation Code, CSA C22.1 contain corrosive contaminants. Failure to comply could
Canadian Electrical Code Part 1 and any local codes. result in severe personal injury, death, or substantial
property damage.
The Veritus water heater meets safety test
NOTICE
requirements under UL-60335-2-40 – latest
edition.
Indoor/Outdoor Installations
(Milder Climates)
Read all installation requirements in Choose a location for optimal performance and safety.
this manual before installation begins. The HPWH should be located in an area where leakage from
the HPWH or system will not result in property damage.
Costs to diagnose, perform service, and repair damage caused
by installation errors are not covered under the limited warranty. Freezing temperatures

Costs to correct installation errors are not covered under the The HPWH unit can be installed in space where freezing
limited warranty. Before locating the water heater, check: temperature will occur, and is programmed to cycle the pump
to keep water flowing. Heat tape is also installed on the drain
1. Check for nearby connection to: pan, condenser, and water inlet and requires power to the unit.
• Water piping Damage caused by exposure to freezing temperatures is not
• Ducting Options covered under the limited warranty.
• Electrical Power
Coastal regions
2. Locate the appliance so that if water connections should
leak, water damage will not occur. When such locations The exterior materials and components supplied on the
cannot be avoided, it is recommended that a suitable drain HPWH have been tested, and passed the requirements for UL
pan, adequately drained, be installed under the appliance. 60335-2-40.
Under no circumstances is the manufacturer to be held Indoor
responsible for water damage in connection with this When installed indoors it may be necessary to duct HPWH
appliance, or any of its components. outlet air out of the space to prevent over cooling of the room
3. Check area around the water heater. Remove any corrosive which will prevent optimal performance of the water heater.
materials. Ducting air into the water heater may be necessary to maintain
4. If a new water heater will replace an existing water heater, a sufficient air supply to run the unit.
check for and correct system problems, such as system Heat source
leaks causing oxygen corrosion or heat exchanger cracks
from hard water deposits. The HPWH unit should be located where there is an adequate
source of ambient heat and where the cooling benefit can
be utilized when possible. If installation in a space with an
adequate heat source is not possible the HPWH unit can be
ducted to/from another space such as a boiler room or to the
outdoors where sufficient heat is available.

16
 Installation & Operation Manual

1 Determine Water Heater Location (continued)

Clearances: NOTICE
Multiple appliances can be installed side by
side with no clearances between adjacent
1. Recommended clearances for service access, ducting or
appliances because the appliances are
air flow from the top of the unit is 48 inches.
approved for zero clearances; however,
2. To ensure optimal performance a minimum of 36 inches service access will be limited from the sides.
clearances required from the back, and front of the Consult with the local inspection authority
HPWH unit and any wall obstruction. When installed for approval.
on an equipment pad the HPWH must be level.
If you do not provide the recommended
NOTICE
Front / Rear ............................................................................... 36" service clearances shown, it may not be
Top .............................................................................................. 48" possible to service the appliance without
removing it from the space. These
clearances are also needed for adequate air
flow.

Figure 1-1 Minimum Required Clearances

TOP
48"

REAR
36"

FRONT
36"

17
 Installation & Operation Manual

1 Determine Water Heater Location

Provide air openings to room: Air Temperature
Veritus water heater alone in equipment Entering air temperature
room The return (entering) air temperature range of operation for
Conditioned space the unit is 23° - 120°F (-5°C to 49°C). The air temperature drop
(Delta T - ΔT) through the evaporator (heat exchanger) will be
When installed in a conditioned space ducting supply
approximately 12°F to 20°F (7°C to 12°C).
(outlet) air to an alternate location may be necessary to avoid
overcooling of the space where the HPWH is installed or If the entering air temperature is outside this operating range
provide spot cooling in areas for comfort and/or to offset the HPWH unit discontinues heating operation until the
cooling load. See Air Flow and Ducting starting on page 36. entering air temperature returns to this operating range.
Unconditioned space
Electrical requirements
When installed in an unconditioned space ducting return
(inlet) air from an alternate location may be necessary to access Ensure the power supply voltage and phase at the job site
an adequate or greater source of heat for optimal efficiency. See matches the power supply ratings listed on the HPWH data
Air Flow and Ducting starting on page 36. rating label BEFORE INSTALLATION BEGINS.
The installation must conform with these instructions and the
Flooring and foundation: local code authority having jurisdiction and the requirements
Flooring of the power company. In the absence of local codes, the
The Veritus HP is approved for installation on floors that are installation must comply with the current editions of the
level and structurally sound to support the weight of the unit. National Electrical Code, ANSI/NFPA 70 or the Canadian
Electrical Code CSA C22.1.
Do not install the water heater on carpeting
⚠WARNING Voltage applied to the HPWH should not vary more than +6%
even if foundation is used. Fire can result,
to -6% of the voltage requirement listed on the HPWH rating
causing severe personal injury, death, or
label for satisfactory operation.
substantial property damage.
If flooding is possible, elevate the water heater sufficiently to Minimum circuit ampacity & maximum fuse size
prevent water from reaching the water heater. Use MCA to select the minimum field wires size to power the
unit and MFS to select the maximum fuse size for over current
Seismic bracing protection as follows:
For installations requiring seismic bracing, the base legs of MCA = C x 1.25 + M + P
the appliance are designed to allow for the use of mounting
brackets to meet seismic requirements. Consult the factory. MFS = C x 2.25 + M + P
Where:
Vent and air ducts C - Compressor RLA
The Veritus water heater requires a special vent system, M - Blower Motor FLA
designed for pressurized venting. Consult the factory.
P - Pump FLA
Table 1-1 Voltage & Amperage Ratings (single units)
FAN RLA: Rated Load Amps
Volts/Phase/ COMPRESSOR PUMP
Model MOTOR FLA: Full Load Amps
Hz
RLA MCC HP FLA HP FLA HP: Horse Power
AHP060 440-480/3/60 13.0 14.2 6.0 2.5 2.0 1.4 MCC: Maximum Continuous Current
All shown MFS Values are rounded up to
AHP140 440-480/3/60 28.0 35.0 13.0 2.5 2.0 1.4 the nearest common fuse size.

Fuses supplied with the unit and tested are time delay fuses.

18
 Installation & Operation Manual

1 Determine Water Heater Location (continued)

Table 1-2 Voltage & Amperage Ratings Table 1-3 Corrosive Contaminants and Sources
Model Volts/Phase/Hz FLA Products to avoid:
AHP060 440-480/3/60 16.9
Spray cans containing chloro/fluorocarbons
AHP140 440-480/3/60 31.9
AHP200 440-480/3/60 48.8 Permanent wave solutions
AHP280 440-480/3/60 63.8 Chlorinated waxes/cleaners
AHP350 440-480/3/60 80.7
Chlorine-based swimming pool chemicals
Note: Amp draws are calculated from base units AHP060
and AHP140 in combinations listed on page 15. Calcium chloride used for thawing
Sodium chloride used for water softening
Refrigerant leaks
Paint or varnish removers
Hydrochloric acid/muriatic acid
Cements and glues

Antistatic fabric softeners used in clothes dryers

Chlorine-type bleaches, detergents, and cleaning solvents
found in household laundry rooms
Adhesives used to fasten building products and other similar
products
Minimum Wire Size Areas likely to have contaminants
Allowable Ampacities of Insulated Conductors Dry cleaning/laundry areas and establishments
Three-phase heaters are three wire circuits. In addition to the
foregoing, a grounded conductor is required. Not more than Swimming pools
three conductors in raceway, cable, or earth (directly buried), Metal fabrication plants
based on ambient temperature of 30°C (86°F).
Beauty shops
Refrigeration repair shops
Photo processing plants
Auto body shops
Plastic manufacturing plants
Furniture refinishing areas and establishments
New building construction
Remodeling areas
Garages with workshops

19
 Installation & Operation Manual

2 Prepare water heater

Remove water heater from wood 5. The HPWH unit is heaviest on the compressor side (left
pallet side when facing the front of the unit). The weight of an
AHP140 is 847 lbs. and the weight of an AHP60 is 671
1. After removing the outer shipping carton from the water lbs. See Figures 2-2 and 2-3 for unit dimensions and
heater, remove the parts box. approximate location of the center of mass.
2. To remove the water heater from the pallet remove the
6. Before lifting or moving the heat pump with a forklift,
four (4) lag bolts located at the front and rear of the unit
remove the front and rear jacket panels to avoid damage
(FIG. 2-1).
to the panel tabs When using a forklift to raise the HPWH
Do not drop the water heater or bump the unit ensure the forks are positioned correctly between the
NOTICE jacket on the floor or pallet. Damage to
runners on the bottom of the HPWH unit. See Figure 2-6.
the water heater can result.
Figure 2-1 Water heater mounted on shipping pallet 7. The HPWH unit must be lifted from the front side only
Front when using a forklift to raise the unit. See Figure 2-6.

Figure 2-2 Center of gravity for 60k heat pump

Back
LAG BOLTS 

(QTY. 2)



LAG BOLTS 

Storage & Handling (QTY. 2)  



The heat pump water heaters covered in this manual are

 

stationary refrigeration appliances. Careful handling is

Figure 2-3Center of gravity for 140k heat pump
necessary to prevent internal damage.
1. Do not tilt the unit more than 45 degrees in any direction
from the vertical position. All internal components are
braced from the base of the unit. Tilting may compromise
the refrigeration piping inside the unit and cause
refrigerant leaks.
2. Do not remove the cover or deface any permanent
instructions, wiring diagrams, labels, or the rating label


for the outside cabinet or inside panels on the HPWH

unit.
3. Do not hoist the unit with chains or straps unless spreader 

bars are furnished. The side panels and top of the unit are
not constructed to handle significant force from the sides 

or above. Failure to use spreader bars when lifting can 



cause damage to the unit. 




4. When lifting the heat pump with a crane, use appropriate

straps and rigging. Lifting straps should be long enough
that the angle between the strap and unit is no less than
45 degrees (see figure 2-5). Lifting from another location
could result in deformation and failure of sheet metal
structure.
20
 Installation & Operation Manual

2 Prepare water heater (continued)

Figure 2-4 Remove lower front and rear panels before Assemble water manifold
lifting unit The inlet and outlet manifolds are located in the parts box
along with the mounting bracket and hardware. Figure 2-8
shows the manifold assembled and connected to the base.

Figure 2-7 Manifold parts received in kit

)52175($53$1(/7$%6

Figure 2-5 Appropriate lifting strap angles

Figure 2-8 Single Manifold Assembly

ƒ0,1

6,'(

Figure 2-6 Water heater and forklift fork position Figure 2-9 Multi-Manifold Assembly

21
 Installation & Operation Manual

3 Installing water heater

Required Ability 1. Refrigeration manifold gauges.
Installation and service of the HPWH unit requires ability 2. Refrigeration charging scale.
equivalent to that of a qualified agency in the field involved. 3. Refrigeration vacuum pump.
Plumbing, ducting and electrical work are required.
4. Refrigerant recovery machine.
See Installer Qualifications on page 6.
5. Refrigerant reclamation storage tank.
General
The installation must conform with these instructions and the Unit Placement
local code authority having jurisdiction. In the absence of local Whether replacing existing water heating equipment or
codes, the installation must comply with the latest editions of installing the HPWH in new construction, the following critical
the National Electrical Code, ANSI/NFPA 70 or the Canadian points must be observed. The HPWH unit:
Electrical Code CSA C22.1. The National Electrical Code 1. Should be installed near a floor drain for condensate
may be ordered from: National Fire Protection Association, removal.
1 Batterymarch Park, Quincy, MA 02269. The Canadian
Electrical Code is available from the Canadian Standards 2. The HPWH, storage tank and water heater(s) should be
Association, 8501 East Pleasant Valley Road, Cleveland, OH located in an area where leakage will not result in damage
44131. to adjacent area or to lower floors in the building structure.
DO NOT start the HPWH unit or test the electrical system 3. The HPWH unit must be level for proper condensate
before it is connected to the water system, purged of air and drainage. Shim the channel type skid base, pad or floor as
filled with water. See Start Up on page 46. necessary if leveling is required.
See pages 8-12 to identify the principal components of the 4. Should be installed close to the point of major hot water
HPWH. usage and power supply.
5. Should be located so that hot water piping and branch
Required Tools & Materials circuit wiring will be as short as possible.
Installation & Start-up Tools Mounting Frame
1. All tools common to installation and service of commercial The mounting frame must support the length, width, and
electric water heaters such as hand tools, pipe cutter and
weight of the HPWH unit. The weight of the HPWH unit must
torch.
be evenly dispersed across the footing channels on the bottom
2. Heat transfer compound (paste). of the unit.
3. Electrical switch lock out device - used to secure disconnect NOTE: A qualified engineer should design and size the
switches/breaker panels while servicing. structural components of the mounting frame. Structural
4. Electronic thermometer including: channels in a field-provided frame should be mounted in line
• Four (4) thermocouple sensors capable of measuring with each of the unit base channels.
surface temperatures on water or refrigerant piping up to
2 inch diameter.
Pad Mounting
• Two (2) thermocouple sensors capable of measuring The HPWH may be pad mounted. Vibration isolator mounts
ambient air temperature. MUST BE placed between the unit and the equipment pad to
• Temperature range 32°F - 210°F (0°C - 100°C). prevent mechanical vibration transmitting into the building
structure. Selection of appropriate vibration isolators should be
5. Volt-Ohm Multi Meter - capable of measuring:
made by a qualified engineer. Unit must be level.
• AC Voltage up to 600 VAC.
• DC Voltage up to 24 VDC. Display Panel Mounting
• Ohms up to 2,000,000 ohms. The display panel can be mounted to either side of the unit or
• Continuity. in an equipment room that is no more than 400m away from
6. AC amp meter - capable of measuring: the heat pump.
• AC amperage up to 200 amps. To mount the display to the side of the unit, the unit mounting
7. Calculator. bracket should be fastened to top of the unit using the screws
Service Tools provided. The bracket should be located one inch away from
the center of the plugged hole on top of the unit. Once the
See Installer Qualifications on page 6 regarding regulations and bracket is attached, there are four holes on the back panel of
certifications required under Section 608 of the Clean Air Act the box. Fasten the four sheet metal screws provided through
before servicing the refrigeration circuit. the back, bracket, and side panel to secure the display panel in
22 place.
 Installation & Operation Manual

3 Installing water heater (continued)

Figure 2-10 Display Panel Mounting on the Unit

Water Connections
Water piping must be installed in accordance with the
instructions in this manual and all local plumbing codes having
jurisdiction. See Piping Diagrams on pages 28-35 as a reference
for these instructions.
Installation Instructions
1. This HPWH unit is not designed to supply hot water
directly to hot water fixtures. The HPWH unit must be
installed with separate storage tanks as shown in the water
piping diagrams in this manual.
2. Water lines installed between the storage tank and the
HPWH unit MUST NOT be less than the water pipe
connection sizes on the unit. See Figures 4-2 thru 4-9 on
pages 28-35.
3. The HPWH should be plumbed directly to the storage
Electrical Connections tanks.
Correct Voltage and Phase 4. The cold water supply can be connected into the heat
Ensure the power supply voltage and phase at the job site pump inlet manifold or lowest tank connection.
matches the power supply ratings listed on the HPWH rating 5. The outlet (supply) water form the HPWH unit should
label BEFORE INSTALLATION BEGINS. connect to the inlet connection on the storage tank, and
Voltage applied to the HPWH should not vary more than +6% should be located above the inlet connection.
to -6% of the voltage requirement listed on the HPWH rating 6. The inlet (return) water entering the HPWH should
label for satisfactory operation. connect to the inlet connection on the storage tank lower
Energizing the HPWH with the wrong voltage and/or phase than the tank outlet connection.
may cause permanent damage to HPWH components. Damage 7. A T&P valve must be installed in the designated opening on
resulting from applying the wrong power supply voltage or the storage tank per the tank manufacturer’s requirements.
phase to the HPWH is not covered under the limited warranty. See Temperature - Pressure Relief Valve on page 26.
Branch Circuit Disconnect Switch 8. For optimal performance minimize the equivalent length
The power supply wiring and equipment grounding must be of water piping between the HPWH and storage tank.
installed in accordance with local codes or, in the absence of 9. Building hot water recirculation loop should be connected
local codes, the National Electrical Code, ANSI/ NFPA 70 or to the inlet of the backup water heater on two tank
the Canadian Electrical Code, CSA C22.1. preheat configurations or to the storage tank on single
Install an adequately fused disconnect switch as close to the tank configurations. The recirculating pump MUST BE
units as possible. See unit rating label for maximum fuse size controlled by a field supplied thermostat installed in the
(MFS). building recirculation return line near the storage tank
or back up heater. The thermostat should stop pump
Run the power supply lines from the disconnect to the control operation the moment the recirculation line is hot.
box at the top back panel of the unit. Connect the lines to the
terminals on input side of power distribution block L1, L2 & L3
for three phases. Connect ground wire to ground lug. If out of
phase the HPWH will shut down and display error.
23
 Installation & Operation Manual

3 Installing water heater

10. Do not use check valves between the heat pump outlet Condensate Drain Line
and tank unless required by code on the system diagrams. The HPWH unit must be plumbed to permit condensate
Internal ball valves can prevent hot water short circuiting. drainage. Drain piping connected to the HPWH unit should
11. Water lines shared by parallel HPWH units must be be a minimum 1 inch PVC or equivalent. A condensate trap
large enough to handle combined water flows. Flow rates must be used to overcome the internal vacuum to permit
through the heat pumps and tank(s) must be balanced. proper drainage. See Figure 3-1 for recommended drain trap
dimensions.
12. All components in the hot water supply system must be
adequately sized to meet peak water flow requirement. The condensate must be discharged to a suitable drain. If a
drain is inaccessible, use a condensate pump.
13. When the HPWH unit is installed above the storage tank
install a tee fitting at a high point in the outlet water line Drain trap must be flooded to prevent water
NOTICE
leaving the unit. Install a purge valve, or if required by from backing up into the drain pan
local code, a T&P valve (temperature and pressure relief)
in a branch of the tee fitting that can be used to purge air Standard Tank Thermostat
from the HPWH unit during start up.
Standard tank thermostats already installed in the storage tank
14. DO NOT install a (T&P) relief valve in the outlet line of may be used. Ensure the standard tank thermostat is installed
the HPWH unit unless required by local code. the lower third of the tank. Wire the existing tank thermostat
15. Dielectric unions should be installed at the inlet and outlet to the system control board.
water lines to the HPWH unit.
Water Temperature
16. All HPWH water piping must be insulated.
Maximum System Temperature
Single Tank Configuration The HPWH units covered in this manual are capable of
The HPWH must be plumbed to storage tank. The maximum maintaining a maximum system/storage tank temperature of
stored water temperature the HPWH unit can produce in the 160°F (71°C). Some commercial water heating applications
storage tank is 160°F (71°C). Tank ports must be large enough may require higher temperatures. Install a booster water heater
to handle the peak water flow rates through the water heating downstream from the storage tank for temperatures above
system. See Piping Diagrams on pages 28-35 for detailed piping 160°F (71°C).
diagrams. Inlet & Outlet Water Temperature
The inlet (entering) water temperature operating range for the
Multiple Tank Pre-heat Configuration HPWH is 40°F to 140°F (4°C to 60°C). The water temperature
When water temperatures above 160°F (71°C) are required the rise (Delta T - ΔT) through the condenser (heat exchanger) will
HPWH and storage tank are piped in series (upstream) with a vary dependent on water flow and ambient temperature from
backup water heater. See Water Temperature on page 11. The 8°F to 120°F (5°C to 75°C).
backup water heater will raise the temperature of the preheated Outlet water temperatures up to 160°F (71°C) are possible
water to the final system temperature required. during normal operation. Exposure to water temperatures
this high can cause serious bodily injury or death. See Mixing
Figure 3-1 Condensate trap Valves and Table 4-1 on page 26.
Service & Installation Notes:
If the inlet (entering) water temperature is outside the operating
temperature range for extended periods the control system
may lock out on high or low refrigerant pressure switch events/
trips.
When the control system locks out on a refrigerant pressure
switch event, the compressor and fan will stop running. The
pump will be powered but may not run. For the high pressure
switch, this is a hard lock out condition. For the low pressure
switch, this is an auto-reset lockout. The control system is
2000668992 00
manually reset by cycling power to the HPWH off and then on
again or by pressing the button on the side of the control panel.
The tank thermostat must not be set any higher than 160°F
(71°C) to prevent control system lock outs.
24
 Installation & Operation Manual

4 System Piping
Read all installation requirements in this manual before *Please note that these illustrations are
NOTICE meant to show system piping concept only,
installation begins.
the installer is responsible for all equipment
The water piping installation must conform to these instructions and detailing required by local codes.
and to all local and national code authority having jurisdiction.
Costs to diagnose, perform service and repair damage caused Cold Water Supply
by installation errors are not covered under the limited Cold water supply lines should be connected directly to the
warranty. HPWH inlet or T fitted into the inlet (return) water piping.
Costs to correct installation errors are not covered under the Water Pressure
limited warranty.
System water pressure should be maintained above 12 PSI.
System water piping methods Local code may require, and the manufacturer recommends,
Observe a minimum of 1/4 inch clearance around all installing a pressure reducing valve (PRV) in the cold water
un-insulated hot water pipes when openings around the pipes supply to the building to maintain consistent water pressure.
are not protected by non-combustible materials. Closed Water Systems
Water connections Water supply systems may, because of code requirements or
The inlet and outlet water connections on the AHP60- AHP140 such conditions as high line pressure, among others, have
are 1-1/4 flange, but the manifolds provided are 1-1/2 NPT. installed devices such as pressure reducing valves, check valves,
and back flow preventers. Devices such as these cause the water
General Piping Information system to be a closed system.

Basic steps are listed below along with illustrations on the Water Chemistry
following pages (FIG. 4-2 thru 4-9), which will guide you
through the installation of the Veritus water heater. Heating of high hardness and/or high total dissolved solids
1. Connect the manifold mounting bracket to the back of water is not recommended for the circulating pump based on
the unit. the water chemistry of the water to be heated. See Table 9-1 in
Start-up Section for recommendations.
2. Connect the inlet manifold to the inlet side of the water
heater with pump connected. Water with a hardness of less than 5 grains per gallon will
usually have a pH which can be aggressive and corrosive
3. Connect the outlet manifold to the outlet side of the water causing non-warrantable damage to the pump, and associated
heater. piping. Corrosion due to water chemistry generally shows up
4. Connect the cold water supply to the inlet side of the water first in the hot water system because heated water increases the
heater. rate of corrosive chemical reactions.
5. Connect the hot water supply to the outlet side of the Condensate Removal
water heater. The HPWH unit produces condensate which must be
6. Install a back flow preventer on the cold feed makeup discharged. If there is no drain easily accessible, a condensate
water line. lift pump must be installed to discharge the condensate to a
remote location. See Condensate Drain Line on page 24 for
7. Install an expansion tank on the system supply. Consult the installation instructions.
tank manufacturer’s instruction for specific information
relating to tank installation. Size the expansion tank for Contaminated Water
the required system volume and capacity.
This HPWH unit must not be used to heat any fluid other than
8. Install a drain valve at the lowest point of the system. water. Corrosive chemicals must not be introduced into the
9. Install field supplied relief valve to the water outlet in waterways in this HPWH unit.
accordance with ASME Boiler and Pressure Vessel Code.
Pipe the discharge of the safety relief valve to a suitable
drain to prevent injury in the event of pressure relief.
Provide piping that is the same size as the safety relief valve
outlet. Never block the outlet of the safety relief valve.
See the piping illustrations included in this section, Figures 4-2
thru 4-9, for suggested guidelines in piping the Veritus water
heater.

25
 Installation & Operation Manual

4 System Piping
Check Valves:
Scalding
Field supplied. Check valves are recommended for installation
This water heater can deliver scalding temperature water as shown in Figures 4-2 thru 4-9.
at any faucet in the system. Be careful whenever using hot
Water Heater Isolation Valves:
water to avoid scalding injury. Certain appliances such as
dishwashers and automatic clothes washers may require Field supplied. Full port ball valves are required. Failure to use
increased temperature water. By setting the thermostat on full port ball valves could result in a restricted flow rate through
this water heater to obtain the increased temperature water the water heater.
required by these appliances, you may create the potential for Anti-scald Mixing Valve:
scald injury. To protect against injury, you should install a
mixing valve in the water system. This valve will reduce point Field supplied. An anti-scald mixing valve is recommended
of discharge temperature by mixing cold and hot water in when storing domestic hot water above 115°F.
branch supply lines. Such valves are available from the local Unions:
plumbing supplier. Field supplied. Recommended for unit serviceability.
Figure 4-1 Scald Warning Label Located on the Temperature and Pressure Relief Valve:
Appliance Field Supplied. The temperature and pressure relief valve
is sized to ASME specifications. Storage tanks may require
additional valves depending on local codes.
This heat pump water heater should only be connected
to a storage tank with a properly rated/sized and certified
combination temperature - pressure relief valve. The valve
must be certified by a nationally recognized testing laboratory
that maintains periodic inspection of production of listed
equipment of materials as meeting the requirements for Relief
Valves for Hot Water Supply Systems, ANSI Z21.22 • CSA 4.4,
and the code requirements of ASME. The pressure rating of the
The following chart (Table 4-1) details the relationship of water
T&P valve should always be rated equal to or below the working
temperature and time with regard to scald injury and may be
pressure rating of the storage tank or water heater, whichever
used as a guide in determining the safest water temperature for
rating is lower. Contact the manufacturer of the storage tank
your applications.
for assistance in sizing of a temperature and pressure relief
Table 4-1 Approximate Time / Temperature Scald Chart valve. Follow the storage tank manufacturer’s instructions
APPROXIMATE TIME / TEMPERATURE regarding the proper installation of these products.
RELATIONSHIPS IN SCALDS
120°F More than 5 minutes
125°F 1 1/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 1 1/2 seconds
155°F About 1 second

Piping Components
Water Heater System Piping:
Water heater system piping MUST be sized per the pipe
requirements listed on the tables included with the piping Tank Sensor
diagrams on pages 28-35. The recommended length of
equivalent piping between the tank and water heater should Lochinvar supplies a tank sensor. The tank sensor must be
be kept to a maximum of 500 feet. Reducing the pipe size or installed in the tapping provided in the lower/mid section of
increasing piping distance can restrict the flow rate through the the storage tank to achieve proper operation. As shipped from
water heater, causing high limit shutdowns and poor system the factory, the tank sensor is in the literature package shipped
performance. with the unit. Placing the sensor in the tapping provided on the
storage tank will improve temperature response and prevent
short cycles of operation. While setting the tank setpoint
26
choose the sensor position connected at the system board.
 Installation & Operation Manual

4 System Piping (continued)

System Supply Sensor Expansion Tank

This sensor is optional and should be located between the tank A properly sized thermal expansion tank must be installed on
outlet and mixing valve. If this optional sensor is used, the all closed systems to control the harmful effects of thermal
Boost function may become active. When the tank temperature expansion. Contact a local plumbing service agency to have a
is rising slower than expected, the outlet temperature will thermal expansion tank installed on all closed water systems.
temporarily rise above setpoint to speed up tank charging or in
other words “boost” the temperature. Thermal Expansion
System Return Sensor As water is heated, it expands (thermal expansion). In a closed
system the volume of water will grow when it is heated. As the
This sensor is optional and would be located between the tank
volume of water grows there will be a corresponding increase in
and the heat pump inlet.
water pressure due to thermal expansion. Thermal expansion
Strainer: can cause premature failure (leakage) of storage tanks, water
Field supplied. Required to help eliminate debris from causing heaters and HPWH components such as the condenser.
damage to the heat exchanger. When installing in a pre-existing Leakage caused by thermal expansion is not covered under the
system, it is recommended to install a filter in the recirculation HPWH limited warranty. Thermal expansion can also cause
line capable of removing debris left in the system. intermittent Temperature- Pressure Relief Valve operation:
water discharged due to excessive pressure build up. The
Building Recirculation Filter: Temperature-Pressure Relief Valve is not intended for the
Field supplied as required. When required, helps to eliminate constant relief of thermal expansion.
debris from causing damage to the heat exchanger.
⚠ CAUTION
Check recirculation pump size to verify Tank Selection
it is sized for filter addition and upsize if The HPWH unit is not an instantaneous water heater and must
necessary.
be connected to a storage tank. Storage tank configurations
Temperature Sensor Installation
must meet these criteria:
The HPWH unit is shipped from the factory with a Temperature
Sensor:
1. The HPWH must not be connected directly to a standard
gas or electric heater.
1. Secure the Temperature Sensor inside a Sensor or Thermal
Well.
2. If the HPWH is connected to a used storage tank, the tank
should be de-scaled and sediment removed before the
2. Install the sensor well in the storage tank’s designated HPWH is installed.
temperature control opening. It is not recommended to
install the temperature probe or sensor in the bottom or
3. Connection ports used on the storage tank must permit
the recommended flow through HPWH. The connection
the top of the tank. It is typical to install in the mid to
ports used on the storage tank must not be less than the
lower portion of the tank.
inlet outlet connection sizes on the HPWH unit. See Table
Do not install the temperature sensor near the cold water 4 on page 13.
supply connection to the storage tank to prevent short cycling.
4. Water heated by the HPWH should be returned to the
Mixing Valves tank at a location that is above level of the tank’s cold
Water heated to a temperature which will satisfy clothes water inlet and/or the heat pump’s inlet source. If the inlet
washing, dish washing, and other sanitizing needs can scald and outlet being located at the same level is the only tank
and cause permanent injury upon contact. See Table 4-1, page option it may be used, but this may reduce performance.
26. Some people are more likely to be permanently injured by The outlet should never go below the cold water inlet.
hot water than others. These include the elderly, children, the 5. The HPWH unit’s inlet and outlet lines to the storage tank
infirm, and the physically/mentally disabled. Table 4-1 shows should be dedicated. The other line (such as a building
the approximate time-to-burn relationship for normal adult re-circulating loop or cold water supply) should connect
skin. If anyone using hot water provided by the water heater to the HPWH unit’s inlet water lines.
being installed fits into one of these groups or if there is a local
Solar Tanks
code or state law requiring a certain water temperature at the
point of use, then special precautions must be taken. Solar tanks should be used with caution. Some solar tanks with
top connections have dip tubes which may significantly reduce
In addition to using the lowest possible temperature setting
the efficiency performance of the HPWH unit.
that satisfies the demand of the application a Mixing Valve
should be installed upstream from the building fixtures or at Maximum/ Minimum Pipe Length
the hot water taps to further reduce system water temperature.
Mixing valves are available at plumbing supply stores. Consult The maximum pipe length is 300 feet. There is no minimum
a Qualified Installer or Service Agency. Follow the mixing valve pipe length.
manufacturer’s instructions for installation of the valves. 27
 Installation & Operation Manual

4 System
SINGLE Piping
PASS, RETURN TO PRIMARY:
ONE HEAT PUMP, ONE TANK
Figure 4-2 Single Pass - One Heater, One Tank
NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
Min. Required Pipe Size in NPT
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS
Model
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED ( ≤ 5 ft/s @14GPM )
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY AHP060 1 - 1/4
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS
AHP140 1 - 1/4
RECIRC RETURN SENSOR (OPTIONAL) AHP200 1 - 1/2
AHP280 1 - 1/2
BUILDING
RECIRC AHP350 2

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING
SYSTEM SUPPLY SENSOR (OPTIONAL)

SEE NOTE 3

THERMAL STORAGE
HP WATER HEATER

TANK SENSOR

SYSTEM RETURN SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
28 installer is responsible for compliance with local codes.
 Installation & Operation Manual

4
SINGLE PASS, RETURN TO PRIMARY:
System Piping (continued)
ONE HEAT PUMP, ONE TANK, PARALLEL BACKUP
Figure 4-3 Single Pass - One Heater, One Tank with Parallel Backup
NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS
Min. Required Pipe Size in NPT
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED Model
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW ( ≤ 5 ft/s @14GPM )
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS
AHP060 1 - 1/4
AHP140 1 - 1/4
RECIRC RETURN SENSOR (OPTIONAL) AHP200 1 - 1/2
AHP280 1 - 1/2
BUILDING
RECIRC AHP350 2

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING
SYSTEM SUPPLY
SENSOR (OPTIONAL)
SEE NOTE 3

INSTANTANEOUS
OR
THERMAL STORAGE ELECTRIC TANK

HP WATER HEATER

TANK SENSOR
SEE NOTE 4

SYSTEM RETURN
SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
installer is responsible for compliance with local codes. 29
 Installation & Operation Manual

4 System
SINGLE Piping
PASS RETURN TO PRIMARY:
ONE HEAT PUMP, TWO TANKS
Figure 4-4 Single Pass - One Heater, Two Tanks
NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS Min. Required Pipe Size in NPT
Model
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED ( ≤ 5 ft/s @14GPM )
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY AHP060 1 - 1/4
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS
AHP140 1 - 1/4
AHP200 1 - 1/2
RECIRC RETURN SENSOR (OPTIONAL) AHP280 1 - 1/2
AHP350 2
BUILDING
RECIRC

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING
SYSTEM SUPPLY
SENSOR (OPTIONAL)

SEE NOTE 3

THERMAL STORAGE THERMAL STORAGE

HP WATER HEATER

TANK
SENSOR SYSTEM RETURN
SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
30 installer is responsible for compliance with local codes.
 Installation & Operation Manual

4SINGLE
System Piping
PASS RETURN TO SWING TANK: (continued)
TWO HEAT PUMPS, ONE TANK, SWING TANK
Figure 4-5 Single Pass - Two Heaters, One Tank with Swing Tank and Gas Backup Heat
NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED Min. Required Pipe Size in NPT
Model
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW ( ≤ 5 ft/s @14GPM )
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS AHP060 1 - 1/4
AHP140 1 - 1/4
AHP200 1 - 1/2
RECIRC RETURN SENSOR (OPTIONAL)
AHP280 1 - 1/2
BUILDING AHP350 2
RECIRC

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING
SYSTEM SUPPLY
SENSOR (OPTIONAL)

SEE NOTE 3

HP WATER HEATER HP WATER HEATER

THERMAL STORAGE

SWING TANK

TANK
SYSTEM RETURN
SENSOR
SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
installer is responsible for compliance with local codes. 31
 Installation & Operation Manual

4 System
SINGLE Piping
PASS RETURN TO SWING TANK:
TWO HEAT PUMPS, ONE TANK, SWING TANK
Figure 4-6 Single Pass - Two Heaters, One Tank with Swing Tank
NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED Min. Required Pipe Size in NPT
Model
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW ( ≤ 5 ft/s @14GPM )
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS AHP060 1 - 1/4
AHP140 1 - 1/4
RECIRC RETURN SENSOR (OPTIONAL)
AHP200 1 - 1/2
BUILDING
AHP280 1 - 1/2
RECIRC
AHP350 2

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING
SYSTEM SUPPLY
SENSOR (OPTIONAL)
SEE NOTE 3

HP WATER HEATER HP WATER HEATER

THERMAL STORAGE

SWING TANK

TANK
SENSOR

SYSTEM RETURN
SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
32 installer is responsible for compliance with local codes.
 Installation & Operation Manual

4SINGLE
TWO
PASS RETURN TO PRIMARY:
System Piping
HEAT PUMPS, TWO TANKS (continued)

Figure 4-7 Single Pass - Two Heaters, Two Tanks

NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS
Min. Required Pipe Size in NPT
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED
Model
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW ( ≤ 5 ft/s @14GPM )
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS AHP060 1 - 1/4
AHP140 1 - 1/4
RECIRC RETURN SENSOR (OPTIONAL) AHP200 1 - 1/2
AHP280 1 - 1/2
BUILDING
RECIRC AHP350 2

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING
SYSTEM SUPPLY
SENSOR (OPTIONAL)

SEE NOTE 3

THERMAL STORAGE HP WATER HEATER HP WATER HEATER

THERMAL STORAGE

TANK SYSTEM RETURN

SENSOR SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
installer is responsible for compliance with local codes. 33
 Installation & Operation Manual

4 System Piping
SINGLE PASS RETURN TO PRIMARY:
Figure
TWO HEAT4-8PUMPS,
Single Pass
TWO - Two Heaters,
TANKS, Two Tanks
ELECTRIC with Electric Backup
BACKUP

NOTES: Min. Required Pipe Size in NPT

Model
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS ( ≤ 5 ft/s @14GPM )
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW
AHP060 1 - 1/4
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS
AHP140 1 - 1/4
AHP200 1 - 1/2
RECIRC RETURN SENSOR (OPTIONAL) AHP280 1 - 1/2
AHP350 2
BUILDING
RECIRC

MIXED WATER SUPPLY

TO BUILDING
COLD WATER
SUPPLY

SYSTEM SUPPLY
SENSOR (OPTIONAL)
SEE NOTE 3

ELECTRIC BACKUP TANK

HP WATER HEATER HP WATER HEATER

THERMAL STORAGE THERMAL STORAGE

SYSTEM RETURN
SENSOR (OPTIONAL)
TANK
SENSOR

BACKUP PUMP

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.

Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
installer is responsible for compliance with local codes.

34
 Installation & Operation Manual

4 System
MULTI Piping
PASS, RETURN TO PRIMARY: (continued)
ONE HEAT PUMP, ONE TANK
Figure 4-9 Multi Pass - One Heater, One Tank
NOTES:
1. DRAWING ILLUSTRATES SUGGESTED PIPING CONFIGURATION
LOCAL CODES AND ORDINANCES MAY HAVE ADDITIONAL REQUIREMENTS Min. Required Pipe Size in NPT
Model
2. DO NOT INCLUDE CHECK VALVES BETWEEN HEAT PUMP OUTLET AND TANK UNLESS REQUIRED
BY CODE. INTERNAL HEAT PUMP VALVE PREVENTS BACKFLOW
( ≤ 5 ft/s @14GPM )
3. CHECK VALVE REQUIRED TO PREVENT BACKFLOW TO COLD WATER SUPPLY AHP060 1 - 1/4
4. SYSTEM REQUIRES ONE TANK SENSOR BUT WILL SUPPORT UP TO SIX TANK SENSORS
AHP140 1 - 1/4
RECIRC RETURN SENSOR (OPTIONAL)
AHP200 1 - 1/2
AHP280 1 - 1/2
BUILDING
RECIRC
AHP350 2

COLD WATER MIXED WATER SUPPLY

SUPPLY TO BUILDING

SEE NOTE 3
SYSTEM SUPPLY
SENSOR (OPTIONAL)

THERMAL STORAGE

HP WATER HEATER

TANK SENSOR
SEE NOTE 4

SYSTEM RETURN
SENSOR (OPTIONAL)

MIXING VALVE ISOLATION VALVE ISOLATING BALANCING PIPING

FLUSH VALVE VALVE

CHECK VALVE CIRCULATING PUMP WYE STRAINER FLUSH VALVE WIRING

EXPANSION TANK TEMPERATURE GAUGE TEMP/PRESS RELIEF TEMPERATURE

VALVE SENSOR

Included with heat pump manifold

⚠ CAUTION The piping will not support the weight of the water heater circulator pump. Do not attempt to support
the weight of the water heater circulator pump with the piping or its accessories. Refer to the pump
manufacturer’s installation instructions. Failure to comply could result in severe personal injury, death, or
substantial property damage.
Please note that these illustrations are meant to show system piping concept only, the installer is responsible
NOTICE
for all equipment. The installer must follow all manufacturer’s instructions for each system component. The
installer is responsible for compliance with local codes. 35
 Installation & Operation Manual

5 Air Flow and Ducting

General Guidelines Ducting Multiple Units
Review Locating The Water Heater on page 16, and this section The HPWHs can be ducted together into a common header,
prior to connecting ductwork to the HPWH. but only if the static pressure can be maintained with the other
pieces of equipment. If this is done, the Engineer of Record
needs to take extra precautions around this design and assumes
responsibility for overdrawing amperage on the motors, blown
fuses, and all other air side issues that may arise.

Building Air Pressure

When installing ducting to or from an alternate location (other
than the installed space) both the supply (outlet) and return
(inlet) air may need to be ducted to prevent positive or negative
building air pressure conditions within the installed space.

Negative Pressure
Ducting supply air only to an alternate location, such as the
outdoors, may cause excessive negative air pressure inside
The supply (outlet) air from a HPWH installed in a garage or a the building envelope. Excessive negative pressure inside the
unit drawing return (inlet) air from a garage or any area where building structure may result in cold or hot air from outdoors
solvents or other chemicals that emit potentially harmful fumes being drawn inside the building and place additional load on
are stored or automobiles are located must never be ducted space heating and cooling equipment. Negative air pressure
to any other space inside the building structure. This would in buildings can also cause reverse flow in chimneys and gas
include all occupied and unoccupied spaces such as attics or vents.
basements. Potentially harmful fumes and vapors could be
introduced into occupied spaces. See Unit Placement on page Positive Pressure
16. Ducting return air only from an alternate location, such as the
outdoors, may cause excessive positive air pressure inside the
Duct Sizing building envelope.
Supply and return air ducting must be sized properly to Excessive positive pressure inside the building structure may
ensure requirements for the total equivalent supply and return place additional load on space heating and cooling equipment
duct lengths allowed. Exceeding those maximum lengths will by interfering with the delivery of conditioned air.
adversely affect the operation of the heat pump. Consult the
factory for sizing. When to Install Ducting
Duct Insulation HPWH units are often installed in unoccupied spaces or
equipment rooms where there is an ample source of ambient
The cooled air from the HPWH may be below room dew point. heat and no need to redirect the supply air to another location.
Insulate the supply duct to prevent dripping from moisture Ductwork is not necessary in these circumstances. See Heat
condensing on the duct. It is not necessary to insulate return Source on page 16.
ducts unless the air in the return duct is colder than the room
air. Also consider insulating all ductwork to reduce blower Typical applications when ducting is installed.
noise from the unit. • Duct supply (outlet) air to alternate location for spot
cooling or discard supply air not wanted in the installed
Make Duct Connections space.
Install all ductwork to and from unit in accordance with all • Duct return (inlet) air from an alternate location (outdoors,
applicable codes. Duct construction must allow unit to operate warm equipment room) to optimize efficiency.
within the limits of the unit external static pressure as in the
HPWH unit’s performance and specification sheets. See Table
1-1 on page 18 also. Use flexible connections to minimize duct-
to-duct alignment problems and noise transmission. Install
ductwork, accessory grilles, and plenums so that they do not
restrict access to the optional filter (consult factory for merv
rating), and so they prevent dirt, dust, and debris from settling
in the unit.

36
 Installation & Operation Manual

5 Air Flow and Ducting (continued)

Supply Air Ducting • The air temperature drops approximately 12°F to 20°F (7°C
to 11°C) as it flows through the HPWH unit. If the return air
Observe and follow these guidelines and instructions when
to the HPWH unit is derived from a location that is above
installing supply (outlet) air duct:
80°F (27°C) the supply air from the HPWH unit will not be
• When duct work is not field connected to the supply air suitable for offsetting the building cooling load. This will
outlet on the HPWH unit a field supplied safety guard often be the case when the return air is ducted from a warm
must be installed over the supply air connection. Failure equipment room or from the outdoor atmosphere. In these
to comply could result in severe injury. circumstances do not duct supply air to another location for
• All duct work and plenums shall be field supplied or spot cooling.
fabricated. • Ducting supply air only to an alternate location, such as the
• Cooling output (supply air) from the HPWH is outdoors, may cause excessive negative air pressure inside
supplemental only and must not be factored into sizing the building envelope.
calculations for space cooling equipment. Cooling output • Provision must be made to prevent a negative pressure in
is only produced when the HPWH is operating to satisfy a the installed space or building envelope. Return air must be
water heating demand. Once the storage tank temperature supplied to the HPWH from the alternate location through
is satisfied, the HPWH will stop until the next water ducting or louvers that communicate with the alternate
heating demand is initiated regardless of space cooling location where the supply ducting terminates. See the Return
needs. Air Ducting section that follows.
• All duct work and plenums shall be field supplied or • When installing the duct, install a flex connector between
depending on the temperature of the air entering the the duct and unit for serviceability.
HPWH unit the supply air may not be suitable for
supplemental space cooling purposes. A field supplied/
fabricated flex connector should be added between the
unit and duct for service work when required.

Figure 5-1 Supply air ducting

37
 Installation & Operation Manual

5 Air Flow and Ducting

Return Air Ducting
Figure 5-2 Return air ducting
Observe and follow these guidelines and instructions when
installing return (inlet) air duct:
• All ductwork and plenums shall be field supplied or
fabricated.
• When installing return air duct to the HPWH unit a
field supplied/fabricated flex connector should be added
between the unit and duct for service work when required.
• If a field supplied filter is required choose a location that
has easy access for servicing the filter as needed.
• Ducting return air only from an alternate location, such
as the outdoors, may cause excessive positive air pressure
inside the building envelope.
• Provision must be made to prevent a positive pressure in
the installed space or building envelope. Supply air must
be supplied to the HPWH from the alternate location
through ducting that communicates with the alternate
location from where the return air is derived. See the
preceding Supply Air Ducting section.
• When installing the duct, install a flex connector between
the duct and unit for serviceability.

38
 Installation & Operation Manual

6 Outdoor Installations
Outdoor Air Inlet and Outlet
Keep HPWH air intake areas free of obstructions. Keep area
clean and free of corrosive materials. Maintain a minimum
of 36 inches (915 mm) clearance to the air inlet. To avoid a
blocked air inlet or outlet condition, keep the air inlet, air
outlet, and drain clear of leaves, debris, etc.
Do not install outdoor models directly on the ground. You
must install the outdoor unit on a concrete, brick, block, or
other noncombustible pad.
Do not locate unit so that high winds can deflect off of adjacent
walls, buildings, or shrubbery causing recirculation.
Locate unit at least 10 feet (3.05 m) away from any forced air
inlet. See Figure 6-1.
Locate unit at least 3 feet (0.91 m) outside any overhang.
Clearances around outdoor installations can change with time.
Do not allow the growth of trees, shrubs, or other plants to
obstruct the proper operation of the outdoor vent system.
Do not install in locations where rain from building runoff
drains will spill onto the unit.

Figure 6-1 Unit distance from forced air inlet

)25&('$,5,1/(7

)((7

39
 Installation & Operation Manual

7 Field Wiring
⚠ WARNING
ELECTRICAL SHOCK HAZARD – For Installation must comply with:
your safety, turn off electrical power supply
1. National Electrical Code and any other national, state,
before making any electrical connections
provincial, or local codes, or regulations.
to avoid possible electric shock hazard.
Failure to do so can cause severe personal 2. In Canada, CSA C22.1 Canadian Electrical Code Part 1,
injury or death. and any local codes.
Line voltage connections
Wiring must be N.E.C. Class 1.
NOTICE 1. Connect 480 VAC 3PH power wiring to the line voltage
If original wiring as supplied with the fuse block in the junction box, as shown in FIG. 7-1.
water heater must be replaced, use only
type 105°C wire or equivalent. 2. Provide and install a fused disconnect (or service switch
sized per the HPWH amp draw (shown on the HPWH
The water heater must be electrically rating plate) as required by the code.
grounded as required by National
Electrical Code ANSI/NFPA 70 – latest 3. For alternate voltages, consult factory.
edition. 4. Route pump wires through the knockouts in the lower
back panel of the unit, as shown in Figure 7-2.
Label all wires prior to disconnection 5. The display panel with require 120 VAC to power the
⚠ CAUTION
when servicing controls. Wiring errors can system board. Route all wires (power wire 18 gauge)
cause improper and dangerous operation. through the conduit using knockouts in the bottom side
of the display panel, as shown in Figure 7-3.
If an optional field-installed E-Stop
⚠ CAUTION
is required, it MUST BE wired in series
with all nongrounded current-carrying
conductors per local and national codes to
ensure proper power disconnect per each
water heater. There is no other electrical
connection to the water heater that serves
as an emergency disconnect.

Figure 7-1 Line Voltage Field Wiring Main Power Connections

40
 Installation & Operation Manual

7 Field Wiring (continued)

Figure 7-2 Pump Wiring

+($7&$%/( 1(875$/ :
*5281' *
/,1( %.

1(875$/ :
%2267(5 *5281' *
)$1
/,1( %.

1(875$/ :
':+3803 *5281' *
%.
/,1(

3:0 3:0 3:0

%.
3:06,*1$/287
3803 %/
&20081,&$7,21 3:05()(5(1&(
%5
3:06,*1$/,1

/,1(92/7$*(
:,5,1*.12&.2876

&20081,&$7,21
:,5,1*.12&.2876

Figure 7-3 Wiring Display Box Power

41
 Installation & Operation Manual

7 Field Wiring
Low Voltage Connections ModBus / BACnet
1. Route all low voltage wires through the knockouts in the When the optional ModBus / BACnet interface module is
bottom of the display panel, and reference connections in installed, the RS-485 ModBus / BACnet cable is connected
Figure 7-5. to these terminals. Use shielded, 2-wire twisted pair cable. If
2. Connect low voltage wiring to the system control board as desired, the shield can be connected to ground by installing a
shown in Figure 7-1 of this manual and the HPWH wiring jumper wire between terminals 1 and 3 on connector X5 on the
diagram. optional ModBus / BACnet interface module.

High Voltage Connections Water Heater Building Management

Booster Blower System (BMS)
Connect an external 120VAC relay to power a booster blower at 1. An external control may be connected to control the
the connections shown in Figure 7-2 if desired. The maximum set point of the water heater. Always jumper or switch
allowed amp draw is 0.50A. These terminals will be powered the BMS enable contacts J2-5 and J2-6 when using BMS
with 120VAC whenever the heat pump fan is operating. control. If the external control uses a set of contacts to
enable the water heater, connect the contacts to the Tank
Heat Cable Thermostat terminals. Otherwise, the SMART TOUCH
Connect an external 120VAC auxiliary heat cable at the control will be enabled by the 0-10V signal.
connections shown in Figure 7-2 if desired. The maximum 2. Make sure the (-) terminal is connected to the (-) or
allowed amp draw is 3.00A. These contacts are always powered common output terminal of the external control, and
when the heat pump is powered. the (+) terminal is connected to the (+) or 0 - 10 VDC
terminal of the external control. Make sure the (-) voltage
Tank Thermostat is not below ground.
1. A tank sensor is required for use. Additionally, a thermostat Runtime contacts
or another type of switch may be used in conjunction with
a sensor to enable or disable the water heater. Remove The SMART TOUCH control closes a set of dry contacts
the jumper and connect the thermostat at the J2 Enable whenever the heat pump is running. This is typically used by
contacts, as shown in Figure 7-5. Building Management Systems to verify that the water heater
is responding to a call for heat.
Tank Sensor Alarm contacts
1. There are board connections for one to six sensors, but The SMART TOUCH control closes another set of contacts
only one is required. By installing the tank sensor, the whenever the water heater is locked out or the power is turned
SMART TOUCH control can perform the tank thermostat off. This can be used to turn on an alarm, or signal a Building
function. The SMART TOUCH control automatically Management System that the water heater is down.
detects the presence of this sensor and generates a DHW
call for heat when the tank temperature drops below the Replaceable Fuses
programmed differential and finishes the call for heat • Time Delay SC Class G, 600VAC, 40 Amp
when the tank temperature reaches above the programmed
offset.
• Time Delay SC Class G, 600VAC, 1 Amp
2. The tank sensor 100208545 is the only sensor suitable for • Inline Fuse: Eaton AHC-2-R, 2A 600VAC, 10KA
use with the SMART TOUCH control. Connect the sensor Wiring of the Cascade
leads to the tank sensor terminals on the system control
Connect the tank sensor to the system control board. For
board (Figure 7-5).
the Cascade system to work properly, the tank sensor must
be installed. The tank sensor should be wired to the system
Louver Proving Switch control board at the terminals marked for the tank sensor. The
When the operation of the louvers needs to be verified before control will use the water temperature at the tank sensor to
the water heater starts, remove the jumper wire from these control the operation of the Cascade.
terminals and connect them to the normally open contacts on
its proving switch (Figure 7-5).

42
 Installation & Operation Manual

7 Field Wiring (continued)

Communication between water heaters is accomplished by

Figure 7-4 Cascade Connections
using the shielded, 2-wire twisted pair harness that is provided.
This harness will connect the system control board (SCB) to System Control
the first heat pump control board (HPC), and then connect
every subsequent heat pump control board (HPC) in the
cascade. Use the provided Belden 9322 wire suitable for wet
environments or similar. Begin by connecting the twisted pair
cable to J11 on the SCB. There are three RS485 communication
ports available here. See below table for pin description. From
J11 on the SCB, route the other end of the cable into the side of
the 1st heat pump. Route the cable through the side of control
panel to connection J27 on the HPC. See below table for pin
description. If there are subsequent heat pumps in the cascade,
route another cable from J7 of the 1st heat pump, out the other
side of the unit, into the side of the next unit and connect to
J27 of the 2nd heat pump. Repeat for the total number of heat
pumps in the cascade. The connections between heaters can
be made in any order, regardless of the addresses of the water
heaters. Try to keep each cable as short as possible.
J11
Heat Pump 1
Table 7-1 Cascade Connections

SCB Connection J11

PIN DESCRIPTION
1 DGND
2 RS485-B
3 RS485-A J27
4 DGND
5 RS485-B J7
6 RS485-A
7 DGND
8 RS485-B
9 RS485-A
HPC Connection J27
PIN DESCRIPTION
1 DGND J27
2 - Heat Pump 2
3 RS485-A
4 RS485-B
HPC Connection J7
PIN DESCRIPTION
1 DGND
2 -
3 RS485-A
4 RS485-B

43
 J14 PUMP RELAYS 1 J4 PUMP RELAYS 2
7

44
24VAC-N RECIRC PUMP 24VAC-N PUMP3
24VAC-L RECIRC PUMP 24VAC-L PUMP3 J1 ECOPORT J7 PC
24VAC-N PUMP2 24VAC-N PUMP4 GND PC_GND
24VAC-L PUMP2 24VAC-L PUMP4 RS485_B PC_B
24VAC RS485_A PC_A
PC_+5V
J13 RELAY OUTPUT J5 RELAY OUTPUT
24VAC-N BACKUP HEAT1 24VAC-N LOUVER
Field Wiring

24VAC-L BACKUP HEAT1 24VAC-L LOUVER

24VAC-N BACKUP HEAT2 24VAC-N MIX VALVE CLOSE
24VAC-L BACKUP HEAT 2 24VAC-L MIX VALVE CLOSE
24VAC-N ALARM 24VAC-N MIX VALVE OPEN
24VAC-L ALARM 24VAC-L MIX VALVE OPEN
24VAC-N RUNTIME
24VAC-L RUNTIME
Figure 7-5 System Control Board Wiring Connections

DISPLAY
J2 DIGITAL IN
GND J22 DIGITAL IN
ENABLE LOUVER PROVING
-- GND
-- --
GND --
NFC KEY
BMS ENABLE

J3 TEMP SENSORS J20 TEMP SENSORS J10 ANALOG OUT J18 ANALOG IN J11 CASCADE
GND GND DGND BMS 0-10V (+) RS485_GND
TANK 1 SYSTEM SUPPLY -- BMS 0-10V (-) RS485_B
GND GND DGND -- RS485_A
TANK 2 SYSTEM RETURN BACKUP 1 OUT -- RS485_GND
GND GND DGND -- RS485_B
TANK 3 RECIRCULATION BACKUP 2 OUT -- RS485_A
GND GND -- -- RS485_GND
TANK 4 OUTDOOR -- -- RS485_B
GND GND RS485_A
TANK 5 AUX1
GND GND
TANK 6 AUX2
Installation & Operation Manual
 Installation & Operation Manual

8 Installation Checklist
The list below represents some of the most critical installation 12. Tee into the inlet of the HPWH, but in some cases
requirements that, when overlooked, often result in operational piping directly to the tank is possible. See the Service and
problems, down time and needless parts replacement. This is Installation Notes for Inlet & Outlet Water Temperature
not a complete list. Before performing any troubleshooting on page 24.
procedures use the list below to check for installation errors. 13. Connect building recirculation loop piping to the
Costs to correct installation errors are not covered under the backup water heater inlet on two tank preheat piping
limited warranty. Ensure all installation requirements and configurations.
instructions in this manual have been followed.
14. Ensure the building recirculation loop pump is controlled
Location by a field supplied line thermostat and that it stops
1. Ensure the HPWH is located where there is a adequate the pump when the recirculation line temp exceeds the
supply of ambient heat for optimal performance or that manufacturer’ specifications.
the HPWH is ducted to such a location. 15. The manufacturer recommends installing a strainer at the
2. Ensure required clearances are maintained and there is inlet water line on the HPWH to help prevent scale build
access for servicing. See Clearances on page 17. up in the heat exchanger. Service costs to clear blockages
from the HPWH unit’s heat exchanger due to debris are
3. Ensure the HPWH is properly supported. not covered under the limited warranty.
Air Flow & Ducting
Condensate Drain
4. Ensure all supply and return ductwork connected to the 16. Ensure there is a water trap installed in the condensate
HPWH is properly sized, does not exceed maximum
line at the HPWH. Condensate will not drain without a
equivalent length requirements. Consult the factory for
water trap.
sizing.
17. Ensure the condensate drain is properly connected to
5. Ensure all supply duct work is insulated to prevent the HPWH and draining freely to a suitable floor drain
condensation from forming on the ductwork.
or condensate lift pump that discharges condensate to a
6. Ensure all return air duct is insulated if the return air remote location. See Condensate Drain Line on page 24.
temperatures are expected to fall below the surrounding
room air temperature during normal operation. Electrical
Water Piping 18. BEFORE ENERGIZING THE UNIT ensure the power
supply voltage and phase matches the requirements on the
7. Ensure the outlet (supply) and inlet (return) water piping HPWH rating label. Damage resulting from applying the
connected to the HPWH are not less than the connection
wrong voltage or phase is not covered under the limited
size on the unit.
warranty.
8. The unit pumps will perform best if check valves are not 19. Ensure the power supply breaker or the fuses disconnect
installed between the heat pump outlet and tank unless
switch are within the requirements for the unit as shown
required by code on the system diagrams. The ball valve
on the HPWH rating label.
internal to the unit can prevent hot water short circuiting.
20. Ensure the power supply wiring meets the MCA (Minimum
9. When the HPWH is connected to a storage tank ensure Circuit Ampacity) requirements shown in this manual and
the storage tank is equipped with a properly rated and
on the HPWH data label.
sized Temperature and Pressure (T&P) relief valve.
Refer to the storage tank manufacturer’s instructions 21. Ensure the HPWH is properly grounded according to the
for T&P valve sizing and installation requirements. instructions in this manual and local code requirements.
22. Ensure the power supply connections to the HPWH are
Note: This is a critical installation requirement that must connected properly and securely tightened.
not be overlooked. Call the toll free technical support
phone number 1-800-722-2101 for further assistance.
23. Ensure all electrical connections in the HPWH control
panel are securely tightened.
10. DO NOT install a T&P valve in the outlet (supply) water
line of the HPWH unless required by local code.
24. When the factory supplied temperature sensor is used:
• Insure the sensor is installed properly.
11. Ensure isolation valves are installed on the HPWH supply
• Ensure the temperature sensor has been installed in a
and return water line at the storage tank for servicing and
designated temperature control opening in the mid/
purging the air from the HPWH during start-up.
lower portion of the storage tank.
• Ensure the supplied temperature sensor is coated with a
suitable heat transfer compound (paste).
45
 Installation & Operation Manual

9 Start-up
3 Phase Start-Up Procedures Check/control Water Chemistry
1. Make sure the disconnect is off and confirm there is no Conduct water quality testing prior to
NOTICE
power on the distribution block on the electrical panel. installing the appliance. Various solutions
are available to adjust water quality.
2. Pull the unit fuses from the fuse block in the back panel
of the unit. See the following table for properly operating the water heater
3. With disconnect back on, check and make sure the with the appropriate water chemistry. Good water quality will
power at the distribution block is the same as the power help extend the life of the appliance by reducing the effects of
requirements on the data sticker that is on the electrical scale buildup and corrosion.
panel. Table 9-1 Water Chemistry
4. Turn power off and reinstall fuses. WATER CHEMISTRY
Specification Range Requirement
Final checks before starting the water
Follow
heater recommendations
< 5 gpg
detailed below (See
q Read the Veritus Water Heater Service Manual to familiarize Hardness Notice 3)
yourself with SMART TOUCH control module operation.
Read the preceding Start-up sections in this manual, for Water softening system
> 15 gpg
required (See Notice 4)
proper steps to start the appliance.
Dissolved Hardness level must
q Verify all the pre-check procedures have been completed. < 350 ppm
Solids be met
q Verify the appliance and system are full of water and all pH Level 6.5 to 8.5 Acceptable range
system components are correctly set for operation.
Chloride < 150 ppm Acceptable range
q Verify electrical connections are correct and securely
attached. 1. Do not use the water heater to directly
NOTICE
q Inspect vent piping and air piping for signs of deterioration heat swimming pool or spa water.
from corrosion, physical damage, or sagging. Verify air 2. At initial fill and during water heater
piping and vent piping are intact and correctly installed per start-up and testing, check system
this manual. thoroughly for any leaks. Repair all
leaks before proceeding further.
Check system and water heater
3. When water hardness levels are less
q Check water piping than 5 gpg or 85.5 mg/l, the following
is recommended:
1. Check system piping for leaks. If found, shut down the a. Flush and clean existing water heating
water heater and repair immediately. (See WARNINGS system prior to installation.
on pages 59 and 60 (start-up) regarding failure to repair
b. Inspect and, if necessary, replace the
leaks.)
anodes in any existing tanks.
2. Check Delta T. Reference Section 4 - System Piping of this
manual for more information regarding Delta T. c. Install a Y-strainer on the inlet of each
3. Vent any remaining air from the system using manual water heater as detailed in Section 7.
vents. Air in the system will interfere with circulation and d. Limit the run time of the hot water
cause heat distribution problems and noise. recirculation loop.
q Check vent ducting and air piping. e. Filter the hot water recirculation loop
to a level of 10 microns. CAUTION:
1. Check seal at every connection, seam of air piping, and Check recirculation pump size to
vent piping. verify it is sized for filter addition.
4. When water softener is required, a
Template Assisted Crystallization
system is recommended.

46
 Installation & Operation Manual

9 Start-up (continued)

Initial Start-up Display Panel Startup

1. Before applying power, check all electrical connections. 1. Display control panel can be mounted on the side of the
Tighten if necessary. unit or in an equipment room (maximum distance from
2. Verify electrical installation. Power requirements and heat pump is 400 meters), and requires a 120VAC single
branch circuit disconnecting must match equipment phase 60 hertz power source.
nameplate specifications. 2. Connect the communication harness to the system board.
3. Make sure the system is flushed and purged of air. This cable runs from the display panel to the control
Remove and clean any strainers or filters if necessary. panel inside the HPWH control panel in the unit. This
communication harness will be provided in a length that
4. Make sure the sensor for the temperature control is will connect if the display is mounted to the side of the
securely mounted in the water tank bulbwell for proper unit, but for installation that require longer harnesses
temperature control. connectors will be provided to make the harness the length
5. Start the heat pump by turning the switch in the high needed.
voltage box to the ON position. 3. For more than one unit, an additional communication
6. The crankcase heater is powered when the unit power cable will need to be installed between the 2 units, so the
is turned on, and should be on for 4 to 6 hours before system board inside the display panel can communicate
allowing the compressor to start. with all HPWHs linked together. This harness will be
7. Double check to make sure all the air is out of the water provided if HPWH’s are positioned next to each other up
line so the heat pump doesn’t get air bound. to 12 inches apart.

8. Pump Test – You should be able to hear the water flowing 4. Display control panel houses the system control board that
through the system. If not, there is a good chance the has connections for up to 6 tank sensors. Install the tank
system is air bound and the air needs to be removed before temperature sensors in a designated temperature control
starting the compressor. opening in the mid/lower portion of the storage tank.
5. Use a suitable heat transfer compound on the probe to
OIL DILUTION! Bearing malfunction! It is ensure an accurate temperature reading.
⚠CAUTION
important to ensure that new compressors
6. Check the voltage into the terminal block and make sure
are not subjected to liquid abuse. Turn
that it is 120V before applying power to the display panel.
the crankcase heater on 4 - 6 hours before
starting the compressor. Commissioning Mode
High discharge pressure operation! Upon the initial startup, each heat pump will be forced to
⚠CAUTION
Compressor damage! Do not use compressor step through a three-step commissioning sequence to help
to test opening set point of high-pressure ensure proper installation and operation. Each step must be
cutout. Bearings are susceptible to damage acknowledged by the user by holding the button on the unit
before they have had several hours of control box for 5 seconds. The three-character LED on the heat
normal running. Liquid and high pressure pump control board will display SR1, SR2, or SR3 depending
loads could be detrimental to new bearings. on which step of commissioning mode is currently active.
It is therefore important to ensure that new
compressors are not subjected to liquid 1. SR1 - System Prime – The water valve will be set to fully
abuse and high-pressure run tests. open without the pump running. This is to help charge
water to the system and remove any air.
2. SR2 - Manual Flow – The pump will run at the highest
flow set point. The flow rate cannot be changed during
commissioning. Check for any system water leaks.
3. SR3 - Manual Run – Water heating will be requested,
and the unit will run at 160°F (71°C). Verify proper
temperatures and pressures.
After advancing past step three, the unit will be set to normal
operation.

47
 Installation & Operation Manual

9 Start-up
Rotation Direction Start-up
Scroll compressors, like several other types of compressors, This start-up refers to several tools and test instruments
will only compress in one rotational direction. Three-phase needed to complete the procedure. See Required Tools and
compressors will rotate in either direction depending upon Materials on page 22.
phasing of the power to L1, L2 and L3. Since there is a 50/50 1. Ensure the Installation Checklist has been completed.
chance of connecting power in such a way as to cause rotation
in the reverse direction, it is important to include notices and 2. Ensure the HPWH, storage tank and water system has
instructions in appropriate locations on the equipment to been purged of air and all valves are in the position for
ensure proper rotation direction is achieved when the system is normal operation.
installed and operated. Observing that suction pressure drops 3. Turn on power at the circuit breaker or disconnect switch
and discharge pressure rises when the compressor is energized serving the HPWH.
allows verification of proper rotation direction. There is no
negative impact on durability caused by operating three-phase 4. Turn the power switch on inside the display panel to monitor
Copeland Scroll™ compressors in the reversed direction for a the refrigerant pressures, the inlet water temperature, and the
short period of time, (under one hour), but oil may be lost. outlet temperatures to ensure water temperature is rising.
After a few seconds of operation in reverse, the compressor
Core Sense system will lockout due to reversed phase. However, NOTE: It may be helpful to record the operating data
if allowed to repeatedly restart and run in reverse without initially every 10 to 30 minutes just to see how the heat
correcting the situation, the compressor will be permanently pump is performing.
damaged. All three-phase Scroll compressors are identically 5. The factory temperature setting is 120°F. Refer to page 50
wired internally. for adjusting setpoint. (This can be adjusted later as well,
If the CoreSense locks out with a compressor reversed phase NEVER SET HIGHER THAN 160°F).
fault, switch two legs of incoming 480VAC power at the main
6. The unit is equipped with inlet and outlet water
connections into the HPWH at the rear of the unit.
sensors. There values will be displayed on the display
Starting Sound screen. Ensure the water outlet (supply) and inlet
(return) valves are fully open. Start the HPWH and
During the very brief start-up, a clicking sound is audible, allow it to operate for 5 minutes. with the HPWH
resulting from initial contacting of the spirals and is normal. No operating record the inlet and outlet temperatures.
start assist devices are required for three-phase compressors,
even if a system uses non-bleed expansion valves. Due to During normal operation, the outlet line should be 8°F to
the design of the Copeland Scroll, the internal compression 120°F (4°C to 67°C) hotter than the inlet line. This is the
components always start unloaded even if system pressures temperature rise through the heat exchanger inside the
are not balanced. In addition, since internal compressor HPWH unit. Note: Temperature rise and water flow rate
pressures are always balanced at start-up, low voltage starting through the heat exchanger inside the HPWH are uniformly
characteristics are excellent for Copeland Scroll™ compressors. linked. As water flow is decreased the temperature rise will
Moreover, if low voltage conditions exist at start up, protector increase and as water flow is increased the temperature
trips could result. rise will decrease. Because of this relationship between
temperature rise and flow rate this test can be useful to
determine if the flow rate through the heat exchanger is
adequate. Other factors may also affect water flow rate
and temperature rise such as debris or lime scale build
up inside heat exchanger or water pump operation.

If the temperature rise through the HPWH is consistently

lower than 8°F, check the display screen to verify flow. If
the temperature rise continues to be excessive call the toll
free technical support phone number: 1-800-722-2101.

48
 Installation & Operation Manual

9 Start-up (continued)

If the HPWH does not start immediately:

• Wait 10 minutes in case the anti short cycle timer has
halted operation. This control system feature protects
the HPWH from rapid short cycling that can cause
permanent damage to the unit.
• Ensure the operating set point on the tank temperature
control is adjusted high enough to initiate a call for
heat.
• DO NOT set the operating set point on the tank
temperature control above 160°F. See Water
Temperature Range on page 14.
• Ensure the differential set point is not set too
high. Higher differential settings will cause greater
temperature swings in system temperature. Lower
differential settings can cause unit short cycling. The
recommended setting is 10°F.
• If the unit does not start after all of the above procedures
have been followed. Refer to the troubleshooting
section of this manual.
7. Using thermometers or temperature sensors, measure
the temperature of the return (inlet) air to the HPWH
and the supply (outlet) air leaving the unit. The outlet
air temperature should be 12°F to 20°F (7°C to 11°C)
cooler than the inlet air. Air temperature and flow rate
through the heat pump determines what this temperature
difference will be. The higher the flow rate the lower
the temperature differential will be. The higher the
air temperature, the higher the differential will be.

If the temperature differential between return and supply

air is not within the range stated above ensure the air
filters are clean and there is nothing blocking the air flow
on either side of the air stream or ductwork attached to
the HPWH. Ensure the ductwork is not smaller than the
minimum required size and or longer than the maximum
length allowed in the Air Flow & Ducting section of
this manual. Ensure the evaporator coil is not damaged
(fins flattened) or dirty. If the temperature differential
continues to be outside the range mentioned above call the
toll free technical support phone number 1-800-722-2101
for further assistance.
8. When all of the above procedures are complete adjust
the tank temperature control set point to desired system
temperature, not to exceed 160°F (71°C). Remove all test
instruments and replace all cabinet door.

49
 Installation & Operation Manual

9 Start-up
Adjust set point temperature(s) Set clock and date
During normal operation, set point temperatures can be The SMART TOUCH control has a built-in clock that it uses
adjusted from the Home Screen by pressing the SETPOINT for logging events. This clock must be set when the appliance
button in the middle of the screen (see FIG. 10-1). is installed and anytime the appliance has been powered off for
1. To change a set point, use the pull down list to adjust the more than four (4) hours. Use the following procedure to set
set points as shown in FIG. 9-1. the clock:

2. Once the set point has been adjusted to the desired setting, 1. Press the SETTINGS button (gear icon) at the top center
press the SAVE SETPOINTS dialog box (right). of the screen (see Figure 9-1).
2. Press the SET APPLIANCE TIME button, then press SET
NOTE: The SAVE SETPOINTS dialog box must be pressed
MANUAL TIME.
to complete programming of the controls. Failure to press the
SAVE SETPOINTS dialog box will result in an unprogrammed 3. Deselect automatic date and time at the top section of the
control. The Door Menu button will become highlighted when menu.
there are changes that can be applied. 4. Proceed to set the date and time.
3. Follow the same steps to set the tank temperature 5. Press the triangle navigation button on the bottom of the
(Figure 9-2). screen to exit this menu.

Figure 9-1 User Set Point Screen

50
 Installation & Operation Manual

9 Start-up (continued)

Figure 9-2 User Set Point Screen

Configuration of the cascade

Configuration of the cascade will happen automatically on start
up. The system control board will assign addresses to each unit
on initial startup. This will enable cascading of the heat pumps.

51
 Installation & Operation Manual

10 Operating Information
General Vacation Mode
How the water heater operates This mode is used to reduce temperature setpoint by the
vacation offset while the building is not occupied. If enabled
The Veritus water heater uses a scroll compressor to compress the tank setpoint temperature will be reduced by the amount
low pressure vapor refrigerant to a high pressure vapor state. specified by the Vacation Offset Temperature.
The high pressure vapor is passed through a brazed plate heat
exchanger along with cold water that passes through the heat If Vacation mode is active an icon on the home screen
exchanger in channels flowing in the opposite direction. The will appear under the tank setpoint location with the word
heat from the refrigerant is used to heat up the water and VACATION.
refrigerant returns to a liquid state. The amount of the liquid
refrigerant flow is metered by electronic expansion valves Night setback
(EEVs) as it enters 2 evaporators where air forced through the Night Setback allows tank temperatures to be offset (lowered)
evaporators heats the refrigerant enough to change it back into during periods where the building is either unoccupied or
a vapor. The vapor refrigerant returns to the compressor where seasonal use allows lower temperatures. Twelve schedules will
the cycle starts over. allow the user to customize systems to maintain comfort while
Defrost conserving energy during low-demand periods. From this
screen you can enable/disable by pressing the enable check box
In low ambient temperatures, the unit has the ability to reverse for the listed schedule. If a schedule is active, an icon on the
refrigerant flow using the 4-way valve. There are sensors home screen will appear under the tank setpoint location with
located on the evaporators that allow the unit to know when the words NSB#, where # is the active schedule. Night Setback
defrost is needed. When this occurs, the 4-way valve directs the Schedules can be added or edited by pressing the Edit Schedule
hot refrigerant from the compressor straight to the evaporators Icon or Add Schedule button. Toggle through the month, days,
reversing the flow. When the evaporators have reached the days of the week, and time to set the schedule.
desired temperature that indicates all frost has melted, the fan
runs for a short amount of time to allow things to dry. Once Protection features
this time has elapsed the 4-way valve switches positions and
the unit goes back to normal operation.
Outlet temperature, ambient temperature,
and refrigerant pressures
Control inputs and outputs The outlet temperature is monitored by the water heater outlet
Enable / tank sensor temperature sensor. When the outlet temperature exceeds
167°F, the control will shut the unit down until the temperature
Both Enable and Tank Sensor inputs are used to call for heating
drops 5°F.
from the water heater.
The control module monitors the air temperature by a sensor
0 - 10VDC input (set point)
located inside the unit. As the air temperature rises the control
The Veritus water heater can be controlled by a Building module reduces the fan speed. When the air temperature
Management System (BMS) using a 0 - 10 VDC signal. The exceeds 120°F the control will shut the unit down. The unit will
control can be configured by the installer to use this signal to restart automatically once the air temperature drops 10°F (6°C)
either control set point. This signal can be sent to the heater and the minimum off time has expired.
through ModBus as well.
The refrigerant pressures are monitored at the suction and
discharge pipes of the compressor. The discharge pressure
Temperature control
switch opens at 400 psig shutting the compressor off, and when
Water Flow the pressure drops to 280 psig or lower, the switch closes to
The Veritus water heater water flow is controlled to produce allow the compressor to run. Low pressure is limited on the
water to a given set point. The flow will vary as water inlet or suction side of the compressor. If the pressure drops to
temperature, ambient air temperature and set point change. 5 psig, the switch opens and the compressor shuts off. When
pressure reaches 20 psig on the line, the switch opens and the
compressor is once again allowed to run. The compressor will
also lockout at a high temperature on the discharge of 250°F.
For operation to be allowed to resume the temperature must
cool down for 20 minutes. If the refrigerant manages to reach
the hard lock out temperature of 275°F, the oil will break down
and must be replaced. The 140K unit Core Sense Module has a
hard lockout at 260°F to prevent oil damage, but this feature is
not available on the 60K unit.

52
 Installation & Operation Manual

10 Operating Information (continued)

Short Cycling Runtime and alarm outputs

The Veritus heat pump has a built in “Anti-Cycle” to protect The water heater provides dry contacts for indicating when the
the compressor from starting too frequently. The compressor water heater is running, and when it is unable to operate.
should remain off for at least three minutes after any period
of running. Each unit will remain in “Anti-Cycle” state Runtime and cycle counting
until this three minute timer has been cleared. The current The control uses a timer to monitor the total hours of unit
state, including “Anti-Cycle,” can be seen on the display by operation. The timer monitors the time the water heater is on.
navigating to the individual heat pump information screen.
The control uses a counter to monitor the amount of water
Freeze protection heater cycles. The first counter counts compressor power on
cycles.
These units can be installed in conditions below 32 F. With
power to the heat pump, the unit will circulate approximately Service reminder
1.5gpm water flow through the system for freeze protection. The control can be programmed for service reminder
Additionally, there are electrical heat trace cables on the water notification. This notification will become active when either
inlet pipe, condenser, and evaporator drain pan to aid in ice a set amount of time has expired, or a set amount of running
prevention. hours or cycles has expired (all adjustable by the installer).
Freezing Conditions: If this appliance may The display will show a Maintenance Required screen. The
⚠ DANGER have been exposed to freezing conditions installer’s name and phone number can be programmed into
with no power, do not start the unit. Shut the control. This information will appear on the Maintenance
off power and water to the appliance Required screen. The service reminder notification can be reset
immediately and contact the factory for or disabled by the installer.
further instructions. Allowing the appliance The time dependent feature has been disabled by the
to start when the heat exchanger or near manufacturer. To enable this feature change the parameter to
water heater piping is frozen will result the desired time interval, reference the Veritus Service Manual
in death or serious injury, and significant for details regarding parameters.
property damage.
Error logging
The following integral feature of the appliance control module The control will hold in memory the last 10 lockouts as well as
provides some protection for the appliance only -- not for the the last 10 blockings. The date and time of the occurrence will
system. be recorded as well. Only the 10 most current occurrences of
each will be held in memory.
The water heater control module provides freeze-up protection
as follows:
Water heater temperature regulation
• Below an inlet or outlet temperature of 40°F (4.4°C), the
water heater pump operates constantly. Operating temperature (target)
• Water pump will turn off if water inlet or outlet temperature The SMART TOUCH control module senses water temperature
rises above 45°F (7°C). and regulates water water and air flow to achieve a target
temperature. The target temperature can be set between 120°F
and 160°F.
Neither this feature nor the water heater control module
eliminates the possibility of freezing. The installation must still High limit operations
use recognized design, installation, and maintenance practice
to prevent freeze potential for the appliance and system. The Veritus water heater is equipped with an automatic reset
high limit and a manual reset high limit. The automatic reset
The Freeze Protection feature will not work if the appliance high limit has a set point of 185°F from the factory and the
does not have power, is locked out, is in shutdown mode, had a manual reset high limit has a maximum set point of 200°F.
component failure, or is otherwise prevented from firing.
When the outlet temperature exceeds 170°F, the automatic
high limit action occurs. The water heater shuts down until
the outlet water temperature cools below 165°F, and a 60
second timer has expired. If the outlet temperature continues
to increase, then the manual reset high limit switch action will
occur at 203°F.

53
 Installation & Operation Manual

10 Operating Information
Low water cutoff protection Sequence of the cascade
1. The SMART TOUCH control module uses temperature To equalize the runtime of all water heaters on the Cascade,
sensing of both supply and return areas of the heat the operating sequence will automatically be changed at set
exchanger. If the flow rate is too low or the outlet intervals.
temperature too high, the control module shuts the water For the first 24 hours after initializing the Cascade, the
heater down. This ensures water heater shutdown in the sequence will be changed every hour. After that the sequence
event of low water or low flow conditions. will be changed once every 24 hours. For example, switching
2. Some codes and jurisdiction may accept these integral on/off sequence will be as follows for 8 HPWHs in the cascade:
features of the control in lieu of requiring an additional If a water heater locks out, a different unit will be turned on
limit control or low water cutoff. Consult local jurisdiction instead.
to determine.
Night Setback operation with cascade
Cascade Night Setback operation of the water heaters within the
When multiple water heaters are installed, they can be wired Cascade is available. Programming of the Night Setback will be
together in a cascade sequence. Multiple water heaters can be done through the display. Refer to the Veritus Water Heater
controlled from a single control. The system control board Service manual for information regarding Night Setback.
located in the display panel box will control all heat pumps
to run in an optimized order to give all heat pumps an equal
amount of run time. Access modes
Once the heat pump water heater receives a call for heat User
from a tank sensor or BMS, the control will determine what The USER can set the tank set point, turn the unit OFF and
the set point will be. A fixed temperature set point can be ON, and set up Wi-Fi.
programmed into the control. See page 49 of this manual to
program the set point. Installer
If the water temperature at the tank is less than the set point - Most parameters are available only to the installer, accessible
differential, then the control will initiate a call for heat on the by entering the installer password, see the Veritus Water
Cascade (see the Veritus Water Heater Service Manual for an Heater Service Manual.
explanation of the differential). The system control board will NOTE: The password will timeout after an hour from entry.
energize a heat pump(s) in the Cascade.

54
 Installation & Operation Manual

10 Operating Information (continued)

Sequence of operation

1. Upon a call for heat, the control turns on the DHW pump.

2. The control energizes the louvers (optional).

The control confirms that the refrigerant high and low pressure switches, blocked drain switch, limits, louver
3. proving switch (optional), and contacts close.

4. The control confirms the fan comes up to the desired speed.

Once the fan is at desired speed, cycle is complete, the control lowers the fan speeds, initiates compressor,
5. and opens the water valve.

Once the DHW call for heat is satisfied, the control will turn off the compressor. Any pumps that are running will
6. begin their respective Pump Delay cycles.

7. At the end of the pump cycle, the louver relay contacts will de-energize.

8. At the end of the Pump Delay cycle(s), the pump(s) will be turned off.

55
 Installation & Operation Manual

10 Operating Information

The Home Screen displays basic information on how the unit is running. It is divided into the following sections: System Status,
System Sensors, Heat Pump Status, and Navigation.

Figure 10-1 Home Screen

• The System Status Section is located on the top left of the • The Navigation Section is located in the top portion of
screen and displays tank setpoints, BMS active or inactive, the screen. There are five (5) sections located below the
and the setpoint button for adjusting setpoint. Lochinvar icon: Home, View, Setup, Information (About),
and Settings. The Home Section is the screen shown
• The System Sensor Section is located on the top right of the above. The View Section provides more detailed
screen and displays the outdoor air temperature, system information including subsections for: System Sensors,
supply temperature, building recirc line temperature, Runtime, Faults, and System Details. The Setup Section
system return temperature, and 6 tank temperatures has several screens to aid in setting up the appliance. The
(system may not required all 6 tank sensors). Setup Section includes screens for adjusting: Set Points,
BMS settings, Backup Heat Settings, Boost Settings,
• The Heat Pump Unit Status Section is located on the BAS Settings, Service Mode, Service Notification, and
bottom of the screen and displays operating information System Configuration. The Setting Section enables
on the heat pumps connected to the system. This can be up several interface setup features including: Temperature
to 64 heat pumps. Each heat pump block displays if the unit Units, Time Setup, WiFi Setup, Screen Settings, System
is currently running (i.e. run, stand-by, blocking, lockout), Updates, and Terminal Reboot.
outlet temperature, inlet temperature, and flow rate in
GPM.

56
 Installation & Operation Manual

11 Maintenance
Maintenance and annual startup
Table 11-1 Service and Maintenance Schedules

Service technician Owner maintenance

(see the following pages for instructions)

General:

• Address reported problems

• Inspect water heater area • Check water heater area

• Inspect interior; clean and vacuum if

Daily
necessary;
• Check for leaks (water, air)
• Check water heater relief valve
• Check system water pressure/system
piping/expansion tank
ANNUAL START-UP

• Check air piping

• Check control settings
• Check air and vent termination
• Check wiring and connections
screens
• Clean and inspect evaporators
• Check relief valve
• Check internal insulation
• Check drain system
• Clean condenser (brazed plate hex)
• Check automatic air vents
• Check air flow
• Check Delta T (Temperature
• Check refrigerant charge by viewing Monthly Rise)
temperatures, pressures, and superheat on
• Remove debris from Y-strainer
the Smart Touch control
per manufacturer’s instructions
• Check Delta T (Temperature Rise)
• Check building recirculation
filter (if filter required)
• Check for and clean any debris
or obstruction from birdscreens
(if equipped)

• Check water heater piping

(refrigerant and water) for leaks
• Check and clean drain pan
Every
6 months • Operate relief valve
• Check water chemistry
• Inspect fan blades

57
 Installation & Operation Manual

11 Maintenance
Follow the service and maintenance procedures given throughout this manual and in component literature
⚠ WARNING
shipped with the water heater. Failure to perform the service and maintenance could result in damage to the
water heater or system. Failure to follow the directions in this manual and component literature could result in
severe personal injury, death, or substantial property damage.
The water heater should be inspected annually only by a qualified service technician. In addition, the
⚠ WARNING
maintenance and care of the water heater designated in Table 11-1 and explained on the following pages must be
performed to assure maximum water heater efficiency and reliability. Failure to service and maintain the water
heater and system could result in equipment failure.

⚠ WARNING Electrical shock hazard – Turn off power to the water heater before any service operation on the water heater
except as noted otherwise in this instruction manual. Failure to turn off electrical power could result in electrical
shock, causing severe personal injury or death.
Should the unit have to be serviced with live electricity, only trained and qualified technicians should carry out
⚠ WARNING
the service. Failure to follow all of the safety warnings may result in serious injury or death.

Address reported problems Air Ducting

1. Inspect any problems reported by the owner and correct 1. Visually inspect the entire air venting system for blockage,
before proceeding. deterioration or leakage. Repair any joints that show
signs of leakage. Verify that the air inlet and outlet duct is
Inspect water heater area connected and properly sealed.
2. Verify that water heater air discharge and air intake are
1. Verify that water heater area is free of any corrosive clean and free of obstructions.
materials.
3. Verify that bird screens are clean and free of debris or
2. Verify that air intake area is free of any of the contaminants obstruction.
listed in Section 1 - Determine Water Heater Location.
If any of these are present in the water heater intake air Check water system
vicinity, they must be removed. If they cannot be removed,
reinstall the air and vent lines per this manual and the 1. Verify all system components are correctly installed and
Water Heater Service Manual. operational.
2. Check the cold fill pressure for the system. Verify it is
Inspect water heater interior correct (must be a minimum of 12 PSI).

1. Remove the front access cover and inspect the interior of 3. Watch the system pressure as the water heater heats up
the water heater. (during testing) to ensure pressure does not rise too high.
2. Inspect for oil on the components and base which could Excessive pressure rise indicates expansion tank sizing or
indicate a refrigerant leak. performance problem.
3. Vacuum any sediment from inside the water heater and 4. Inspect automatic air vents and air separators. Remove air
components. Remove any obstructions. vent caps and briefly push valve to flush vent. Replace caps.
Make sure vents do not leak. Replace any leaking vents.
Check all piping for leaks
Eliminate all system or water heater leaks.
⚠ WARNING
Leaking water may cause severe property
damage.
1. Inspect the condensate drain line, condensate PVC fittings,
and condensate trap.
2. Look for signs of leaking lines and correct any problems
found.

58
 Installation & Operation Manual

11 Maintenance (continued)

Check expansion tank

Expansion tanks provide space for water to move in and out as 2. After following the above warning directions, if the relief
the heating system water expands due to temperature increase valve weeps or will not seat properly, immediately close
or contracts as the water cools. Tanks may be open, closed or the cold water inlet to the heat pump, follow the draining
diaphragm or bladder type. See Section 4 - System Piping for instructions in the storage tank manual, and replace the
suggested best location of expansion tanks and air eliminators. relief valve with a new one. Ensure that the reason for relief
valve weeping is the valve and not over-pressurization
Check relief valve of the system due to expansion tank waterlogging or
1. Inspect the relief valve and lift the lever to verify flow. undersizing.
Before operating any relief valve, ensure that it is piped
with its discharge in a safe area to avoid severe scald Read Section 4 - System Piping before proceeding further. If
potential. Caution should be taken to ensure that (1) no you do not understand these instructions or have any questions
one is in front of or around the outlet of the temperature regarding the temperature-pressure relief valve call the toll free
pressure relief valve discharge line, and (2) the water number 1-800-722-2101 for technical assistance.
manually discharged will not cause any bodily injury or
property damage because the water may be extremely hot.
Check all water heater wiring
Safety relief valves should be re-inspected
⚠ WARNING 1. Inspect all water heater wiring, making sure wires are in
AT LEAST ONCE EVERY THREE YEARS,
good condition and securely attached.
by a licensed plumbing contractor or
authorized inspection agency, to ensure
that the product has not been affected by Check control settings
corrosive water conditions and to ensure
that the valve and discharge line have not 1. Set the SMART TOUCH control module display to
been altered or tampered with illegally. Parameter Mode and check all settings. See Section 1 of
Certain naturally occurring conditions may the Veritus Service Manual. Adjust settings if necessary.
corrode the valve or its components over See Section 1 of the Veritus Service Manual for adjustment
time, rendering the valve inoperative. Such procedures.
conditions are not detectable unless the 2. Check settings of external limit controls (if any) and adjust
valve and its components are physically if necessary.
removed and inspected. This inspection
must only be conducted by a plumbing Perform start-up and checks
contractor or authorized inspection agency
– not by the owner. Failure to re-inspect the 1. Start water heater and perform checks and tests specified in
water heater relief valve as directed could Section 9 - Start-up.
result in unsafe pressure buildup, which can 2. Verify cold fill pressure is correct and that operating
result in severe personal injury, death, or pressure does not go too high.
substantial property damage.
Following installation, the valve lever must
Review with owner
⚠ WARNING
be operated AT LEAST ONCE A YEAR 1. Emphasize the need to perform the maintenance schedule
to ensure that waterways are clear. Certain specified in this manual.
naturally occurring mineral deposits may 2. Remind the owner of the need to call a licensed contractor
adhere to the valve, rendering it inoperative. should the water heater or system exhibit any unusual
When manually operating the lever, water behavior.
will discharge and precautions must be 3. Remind the owner to follow the proper shutdown procedure
taken to avoid contact with hot water and and to schedule an annual start-up.
to avoid water damage. Before operating
lever, check to see that a discharge line is
connected to this valve directing the flow
of hot water from the valve to a proper
place of disposal. Otherwise severe personal
injury may result. If no water flows, valve
is inoperative. Shut down the water heater
until a new relief valve has been installed.

59
 Installation & Operation Manual

11 Maintenance
Evaporator Cleaning and Inspection 3. Remove as much dirt and organic material from the
insulation using a vacuum device with a HEPA filter
Read all of the warnings provided for the (99.97%) efficient at 0.3 micron particles). Be careful not to
⚠ WARNING
cleaning products used for refrigeration coil tear the insulation during the cleaning procedure.
cleaning. Follow all instructions for personal 4. Apply the microbial cleaning agent as prescribed by the
protection and safe application of the application and usage instructions.
products. Before cleaning the evaporator, 5. Allow the unit to dry thoroughly.
disconnect all power to the unit and follow 6. If necessary, apply an anti-microbial agent on the insulation
the prescribed lock-out/tag-out procedure. per the instructions provided on the product label. Discard
Inspect the evaporator coil for dirt buildup or fin crush on at collected microbial contaminants as required by local or
least once per year. If there are signs of fin fold over, use a fin state codes.
comb to straighten the fins. Should the coils need cleaning,
follow the steps listed below: Drain Pain
Warning: Read all of the warnings on the bottle of the cleaning Warning: Read all of the warnings on the bottle of the cleaning
products used for evaporator cleaning. Follow all instructions products used for drain pan cleaning. Follow all instructions
for personal protection and safe application of the products. for personal protection and safe application of the products.
Before cleaning the drain pan or evaporators, disconnect all Before cleaning the drain pan, disconnect all power to the unit
power to the unit and follow the prescribed lock-out/tag-out and follow the prescribed lock-out/tag-out procedure.
procedure. The condensate pan and drain line must be checked for
Direct stream of water should be avoided, cleanliness, growth, and blockage at least every six months. To
⚠ CAUTION clean the drain pan, start by disconnecting the power to the
to prevent damage to evaporators. instead
using a fanned-out method. unit. Find a cleaner that is safe to use on ABS plastics. Wear
the appropriate personal protective equipment prescribed by
1. Disconnect all power to the unit and follow the prescribed the cleaning product instructions. Apply the cleaning solution,
lock-out/tag-out procedure. allow it to sit for prescribed amount of time, then rinse. Remove
2. Wear the prescribed personal protective equipment any particles that could potentially block the drain line.
prescribed from the cleaning product instructions.
3. Install a block-off sheet to prevent splash over into the dry
Braze Plate Cleaning Instructions
sections of the HPWH.
4. Prepare the cleaning solution as prescribed from the In some applications the heat exchanger may be subjected to
cleaning product instructions and fill the mixture into a severe fluid conditions, including high temperature hard water
high-pressure sprayer. conditions, causing accelerated scaling and corrosion rates,
5. Start spraying both sides of the coil keeping the nozzle and will diminish performance.
perpendicular to the coil at least 6 inches from the coil face. It is important to establish regular cleaning schedules. A 5%
If the water pressure is questionable, observe the impact solution of Phosphoric Acid or Oxalic Acid may be considered.
of cleaning on a small section of coil before implementing Other types of solutions can be obtained from your local
universally. wholesaler. Make sure cleaning solution is applicable for
6. Thoroughly rinse the cleaned coil with cool, clean water. stainless steel and copper and all directions are followed.
7. Straighten out any fins displaced during the cleaning using
Do not heat solution. Be sure to flush heat exchanger with
a fin comb.
fresh water after cleaning using flush valves provided with
8. Confirm the drain pan line is not clogged.
manifolds. See Figure 11-1.
9. Replace all panels on the unit and wipe down any standing
cleaning solution or water on or around the unit. Figure 11-1 Braze plate
Cleaning Internal Pipe Insulation
Inspect the internal pipe insulation on a yearly basis for any
microbial growth. The insulation never has to be cleaned unless
microbial growth is detected. If microbial growth is detected,
follow the removal steps below:
1. Disconnect all power to the unit and follow the prescribed
lock-out/tag-out procedure.
2. Wear the prescribed personal protective equipment
prescribed from the cleaning product instructions.

60
 Installation & Operation Manual

11 Maintenance (continued)

Inspecting Fan Assembly Superheat

Before performing any maintenance on the fan assembly, 1. Use the display screen to record the ambient temperature
disconnect all power to the unit and follow the prescribed and measured superheat.
lockout/ tag-out procedure. 2. Use Table 11-2 to verify that superheat is in range for the
Allow time for fan capacitor dissipation temperature.
⚠ WARNING
which takes a few minutes. Failure to wait 3. Always refer to Smart Touch to monitor pressures,
for capacitor to dissipate could result in temperatures, and superheat to prevent using gauges.
electrical shock, causing severe personal
injury or death. Table 11-2 Superheat for Ambient Temperatures
During inspection, visually check the blades for wear or
Model 60K Model 140K
damage and replace as necessary. Inspect to confirm the center
hub bolt holding blades is in place, and tighten to 10 FT-LBS. Temperature Superheat Temperature Superheat
Clean the blades periodically as material buildup on the blades Ambient (°F) (°F) Ambient (°F) (°F)
can cause an imbalance that may lead to bearing failure. Every
23 - 40 15 - 22 23 - 40 15 - 22
six months visually inspect the fan motor. Clean off any dust,
grease or oily buildup and vacuum out any cavities in the 40 - 80 22 - 24 40 - 80 22 - 24
motor. Motors are permanently lubricated from the factory. 80 - 95 24 - 27 80 - 95 24 - 30
It is not necessary to lubricate the motor upon start-up or 95 -120 27 - 30 95 - 120 30 - 35
lubricate as part of maintenance.

Check Air Flow Check Water Temperature

Correct any problems with air flow before checking the Always check water temperature rise through the HPWH
refrigerant pressures. unit’s internal heat exchanger before checking the refrigerant
charge. See Start Up on page 46 for information on how to
Checking Refrigerant Charge measure the water temperature rise.
Servicing of the refrigeration circuit must only be performed If the measured water temperature rise during start up is at
by agencies or individuals possessing Type II or Universal least 10°F (5.6°C) checking the charge is not necessary unless
certification as defined in Section 608 of the Clean Air Act. See other conditions warrant testing.
Qualifications on page 6. If the measured temperature rise through the HPWH unit is
This HPWH unit is factory charged with 513A refrigerant. See less than 10°F (5.6°C) checking the charge is not necessary
the rating label on the HPWH unit and Table 11-3 on page 61 unless other conditions warrant testing. Short water piping
for refrigerant charge by weight. It should not be necessary runs between the HPWH and the storage tank will produce
to add or remove refrigerant during installation or start up. lower temperature rises and are not problematic.
Refrigerant lost during frequent refrigerant pressure testing If the measured temperature rise is more than expected, check
can cause low refrigerant conditions. It is recommended that for restrictions in the inlet and outlet water piping connected
pressures, temperatures, and superheat values be taken from between the HPWH unit and the storage tank.
the smart control. Air and water flow should always be checked
first to eliminate other potential problems before checking the Table 11-3 Refrigerant Charge By Weight
refrigerant charge. Using gauges should be a last resort when
troubleshooting refrigeration issues. Model Factory Charge R513A
To check if the system is low on refrigerant, check the AHP060 11.5 lbs
refrigerant pressures and compare it with the PT chart of 513A AHP140 15 lbs
(Table 11-4). If there is more than 10 psi difference between the
system pressures and saturated pressures, this might indicate a
loss of charge in the system. In case of low charge in the system:
1. Reclaim the refrigerant to a recovery tank if possible.
2. Pressure-test the system with an inert gas like Nitrogen
and monitor and system for leaks.
3. After pressure testing, pull a deep vacuum on the unit
(< 500 microns; 350 microns recommended). Ensure the
system holds the vacuum.
4. Weigh and charge the unit with the appropriate amount of
refrigerant. See table 11-3 for the recommended amount. 61
 Installation & Operation Manual

11 Maintenance
Table 11-4 Saturated Temperature Chart
R513A SATURATED TEMPERATURE CHART
Saturated Temperature °F Saturated Temperature °C Saturated Pressure PSI
0 -18 9.1
5 -15 11.9
10 -12 15.0
15 -9 18.3
20 -7 21.9
25 -4 25.9
30 -1 30.1
35 2 34.6
40 4 39.6
45 7 44.8
50 10 50.5
55 13 56.5
60 16 63.0
65 18 69.9
70 21 77.3
75 24 85.1
80 27 93.4
85 29 102.0
90 32 112.0
95 35 121.0
100 38 132.0
105 41 143.0
110 43 155.0
115 46 167.0
120 49 180.0
125 52 193.0
130 54 207.0
135 57 222.0
140 60 238.0
145 63 254.0
150 66 271.8
155 68 289.9
160 71 308.9

62
 Installation & Operation Manual

11 Maintenance (continued)

Troubleshooting

Problem Possible Causes Corrections

1. Sheet Metal fasteners are loose. • Tighten Fasteners

Heat Pump is too noisy 2. Operating vibration is transferring to • Place vibration dampers underneath
floor or building structure. unit

• Repair leaks as necessary

1. Tubing, valves, or fittings are leaking.
• Shim unit to level, See installation
2. Heat Pump is not leveled causing
section
Water on floor around the drain pan overflow
• Condensate trap depth must maintain
3. Condensate trap not installed
heat pump and or water properly
a water column during operation
• Use pipe snake or compressed air to
tank 4. Drain pan overflowing
remove obstruction
5. Condensation forming on the bottom
• Cover bottom of unit with foam
of unit (humid environments)
insulation
1. Circuit does not have adequate • Refer to nameplate for unit
ampacity requirements
2. Short circuit or loose connection in • Check field wiring diagram, Tighten all
Heat Pump is not running field wiring connections
- Electrical issues 3. Short circuit or loose connection in • Check for loose wiring and tighten
the cabinet • Replace thermostat
4. Thermostat failure • Replace Compressor
5. Compressor burn-out
1. Thermostat setting too high • Thermostat setting should not exceed
2. Air temperature over 120° F 160° F
3. Low water flow causes: • Keep heat pump off until room
a. External Pump is not operating temperature is back in operating range
b. Piping between the heat pump • Low water flow corrections
Heat Pump is not running and storage tank exceeds 500 • Replace unit pump
- High Pressure Fault equivalent feet • Reduce piping or add booster pump
c. Heat exchanger has scale • Clean heat exchanger with a mild acid
buildup wash
d. Shut off valves are partially • Open all shut off valves
closed • Replace high pressure switch
4. Faulty high pressure switch
1. Room temperature below 23° F • Keep heat pump off until room
2. Fan not operating at nameplate CFM temperature is back in operating range
3. Flow though the evaporator is • Correct air-flow issue
restricted or blocked. • Relocate unit to allow for even air flow
Heat Pump is not running 4. Unit does not have adequate • Find source of leak, repair, and
- Low Pressure Fault clearances obstructing air flow recharge
5. Loss of Refrigerant • Replace low pressure switch
6. Faulty low pressure switch • Replace dryer filter
7. Filer dryer restriction • Clean or replace EEV
8. EEV locked in closed position

63
 Installation & Operation Manual

11 Maintenance
Troubleshooting continued

Problem Possible Causes Corrections

• Set thermostat for storage tank to a

higher temperature
• Increase size of storage tank or install
1. Thermostat setting is too low
gas or electric heater to make up for
2. Heat pump/storage tank undersized
shortfall
for application
Water is not reaching • Refer to field piping diagrams for
3. Heat pump is not properly connected
desired temperature to storage tank
recommended piping
• If the room air temperature is too cool:
4. Unit cooling coil is over cooling the
a) Use back up water heating
space
b) Duct cool air to another space
c) Duct warmer air from another
space to the installed room
• Refer to “Heat pump not running
- low pressure fault” section for
correction suggestions
1. Insufficient air flow through the unit • If room air temperature is too cool
2. Low air temperature a) Use back up water heating
Evaporator coil is icing 3. Partial refrigerant loss b) Duct cool air to another space
4. Defective EEV valve c) Duct warmer air from another
5. Clogged filter dryer space to installed room
• Find source of leak
• Replace EEV valve
• Replace filter drier
*Reset the heat pump by removing then restoring power to the unit at the breaker, from the manual switch, or by pressing
and holding the button on the side of the control panel of the unit for 5 seconds. (There will be a three minute delay
before heat pump restarts.) If the heat pump cuts out again on LOW or HIGH PRESSURE, additional troubleshooting
is necessary to find the cause.
DO NOT CONTINUE TO RESET THE HEAT PUMP, AS CONTINUED SHORT-CYCLING MAY STRESS OR DAMAGE
INTERNAL COMPONENTS.

64
 Compressor Fan
SINGLE HOUSIN
DUAL SENSOR

OPTIONAL ITEM

Contactor
BOX DEPICTS

Heater 24V J5-2 Condenser

BOX DEPICTS

J2-13 120V-N J29-6

Low Voltage

24VJ5-1
J29-1 120V-L J2-6120V-N J28-4 120V-L J29-5 Heat Trace Pump Relay
480 VAC
120 VAC

J29-2 120V-N Low Pressure

J16-5 120V-L
120V-N J28-3
480V - 3Φ

Switch
Booster
Compressor Coresense
24V J15-3
J2-10 120V-L Blower RelayDrain Pan
120V-N J15-2
Installation & Operation Manual

Safety Fan
Contactor Contactor Demand
24V J2-3 120V-N J28-2 120V-L J15-1 Heat Trace
L2
Fan Booster
Blocked Drain Compressor

65
Panel Ground Contactor 120V-L J28-1
DISCONNECT POWER

Low Voltage

Switch Coresense
BEFORE SERVICING

J29-1 120V-L Pump Relay

WARNING

Compressor Fan Crankcase 120V-N J28-4 L1

SINGLE HOUSING

480 VAC
120 VAC
OPTIONAL ITEMS
DUAL SENSOR
BOX DEPICTS

Heater J29-2 120V-N

24V-L J19-1
BOX DEPICTS

Demand
24V J2-13120V-L J28-3
Contactor 24V-N J19-3 24V J2-6 24V 120V Booster
Pump Relay
J20-1 120V-N Xfmr Low Pressure Blower Relay
480V - 3Φ

Switch
120V-N J28-2
On/Off Safety Fan
120V-N J25-2
24V J2-10
J20-3 120V-L 120V-L J28-1
!

Switch Panel Ground Contactor Contactor 120V-L J25-1

24V J2-3 L2
Crankcase Pump Relay
Compressor Fan
SINGLE HOUSING

L3 Blocked Drain Compressor

OPTIONAL ITEMS
DUAL SENSOR
BOX DEPICTS

480V Heater
BOX DEPICTS

24V J2-13 Switch

DISCONNECT POWER

120V Coresense
BEFORE SERVICING
WARNING

L2 Xfmr 24V J2-6 L1 Pu

24V-L J19-1 Low Pressure
L1 Demand
480V - 3Φ

24V

100370016 REV C
Contactor 24V-N J19-3 Switch
120V

3. Actual connector block locations may vary from those shown on diagrams. Refer to actual components for proper connector block locations when using diagrams to troubleshoot unit.
J20-1 120V-N
24V J2-10Xfmr

Exceptions: Replacement shielded cables must be purchased from the factory. Use of a non-approved wire or cable can lead to operational problems which could result in non-repairable
Safety Fan

2. If any original equipment wire as supplied with the appliance must be replaced, it must be replaced with wire having the same wire gauge (AWG) and rated for a minimum of 105°C.
GND Contactor Contactor
HPC 24V J2-3 L2
On/Off (Heat Pump Controller) 120V-N J25-2
Blocked Drain Compressor
PanelJ20-3
Ground120V-L
!

Switch 120V-L J25-1

DISCONNECT POWER

Switch Coresense
BEFORE SERVICING

J16-4 120V-L
WARNING

L1
L3 Safety High Water High
24V-L J19-1
Demand
Temperature Pressure 480V GND
L2 Contactor 120V 24V-N J19-3 24V
Contactor
Switch Switch Xfmr 120V
J20-1 120V-N Xfmr
L1
M2 M1 120V-N J16-3 Water Inlet Unit Pump

1. All wiring must be installed in accordance with: local, state, provincial and national code requirements per either N.E.C. in USA or C.S.A. in Canada.
Demand On/Off 120V-N J25-2
Contactor Compressor J120V-L J16-2 Heat Trace J20-3 120V-L
!

Switch
Coresense 120V-L J25-1
J5-8
L3 J5-7
480V
L2 J5-2 120V-N J29-6 120V
Condenser
J5-1 Xfmr
120V-L J29-5 Heat Trace
L1 Booster Aux Heat
J16-5 120V-N
Blower Cable
Compressor Coresense J15-3 120V-L 120V-N J15-2 Drain Pan
Demand
120V-L J15-1 Heat Trace
Fan
Contactor
Low Voltage

J29-1 120V-L
120V-N J28-4
480 VAC
120 VAC

J29-2 120V-N
120V-L J28-3
Booster
Blower Relay
120V-N J28-2
Booster Blower
Panel Ground 120V-L J28-1
Crankcase Pump Relay
Compressor Fan
SINGLE HOUSING

OPTIONAL ITEMS
DUAL SENSOR
BOX DEPICTS

Heater
BOX DEPICTS

24V J2-13
24V J2-6 Pump Relay
Low Pressure
480V - 3Φ

Switch

damage to the integrated controller or other components.

Safety Fan 24V J2-10
Diagram
Diagrams

Contactor Contactor 24V J2-3 L2

Blocked Drain Compressor
POWER

Switch Coresense
BEFORE SERVICING
WARNING

L1
24V-L J19-1
Demand
Ladder
Figure 12-1 DISCONNECT

Contactor 24V-N J19-3 24V

120V
J20-1 120V-N Xfmr
On/Off 120V-N J25-2
J20-3 120V-L
!

Switch 120V-L J25-1

L3
480V
120V

NOTES:
L2 Xfmr
12 L1
 J8D ---- System Supply J20-11 Ou

HMI)
C

y
x
w Sensor

ntactor N.O. Feedback

K
J26E DGND

oblique)

Trace

Trace
enser

Bare
e Pressure
vertical)

EV Front

Trace
ctor N.O. Feedback

ump
elay
ducer

ducer
EV Rear

Pressure
Button

BK
Inlet

W
Pan
Sys Supply Ret J20-12 O

Bare
Safety Contactor N.O. Feedback

Demand Contactor N.O. Feedback

Bare
R

BK
R

RCAD (HMI)
Discharge Pressure
J8A RCAD-A Recirc

BR
Suction Pressure
J8B RCAD-B Sys

Reset Button

Transducer

Transducer

BR

R
BL
Installation & Operation Manual

5
4
3
2
1

5
4 Low Pressure Switch
3
2 EEV Front
1
J8C DGND Sys

Flow Sensor
Blocked Drain Switch

BK
J8D ---- Syst

(oblique)
(vertical)
EEV Rear

J27-4
J27-3
J27-2
J27-1

BK
BL BK
Sys

downstream

Bare
Display
Heat Pump

HMI
Cascade
RS485-B
RS485-A
----
DGND
12

(HPC)
Diagrams

Blocked Drain Switch

Low Pressure Switch

J27-4
J27-3
J27-2
J27-1
IN

downstream

Display Display
Heat PumpR GND

HMI
Cascade 120V-N 5
Figure 12-2 Wiring Diagram

RS485-B
RS485-A
----
DGND RS485(+) 7

(HPC)

Enclosure
Panel

L1
CTA-2045
R

RS485(-) 1

120V-L 12

480V – 3ø
IN
L1
BOX DEPICTS NOTES:

DGND 8
NING

Fan Contactor
480 VAC
DUAL SENSOR 1. All wiring must be installed in accordance with: local, state, provincial and national code requirements per either N.E.C. in USA or C.S.A. in Canada.

L2
BL
L2

BL
GY

GY
BKL3 G
BR

Fan
GY

W
120 VAC
BR
PR

ORS485 A
BL

SINGLE HOUSING
W

R
Y

RS485 B
T POWER 2. If any original equipment wire as supplied with the appliance must be replaced, it must be replaced with wire having the same wire gauge (AWG) and rated for a minimum of 105°C.

10BK
GND
Low Voltage Exceptions: Replacement shielded cables must be purchased from the factory. Use of a non-approved wire or cable can lead to operational problems which could result in non-repairable

L3
BK
BOX DEPICTS
RVICING

BK

W
OPTIONAL ITEMS damage to the integrated controller or other components.

Switch
On/Off
BK
R
W
3. Actual connector block locations may vary from those shown on diagrams. Refer to actual components for proper connector block locations when using diagrams to troubleshoot unit. 100370015 REV C

BK
R
120V

GN
Xfmr
R
BK
BOX DEPICTS Bare NOTES:

R
WARNING

R
480 VAC

Safety Contactor 24Vac

Demand Contactor
! 120VAC-N J20-1

GND
J28-1
J28-2
J28-3
J28-4
J28-5
J28-6

J15-1
J15-2
J15-3
J15-4

J29-1
J29-2
J29-3
J29-4
J29-5
J29-6
J29-7

J16-1 ----
J16-2
J16-3
J16-4
J16-5
DUAL SENSOR

L1 L2 L3 G
1. All wiring must be installed in accordance with: local, state, provincial and national code requirements per either N.E.C. in USA or C.S.A. in Canada.

Compressor

GN

GN
BK

BK
W
SINGLE HOUSING 120 VAC ---- J20-2
2. If any original equipment wire as supplied with the appliance must be replaced, it must be replaced with wire having the same wire gauge (AWG) and rated for a minimum of 105°C.

BL

BL
DISCONNECT POWER

R
RS485 +
Low120VAC-L
Voltage J20-3

RS485 -

GND
BK
BOX DEPICTS Exceptions: Replacement shielded cables must be purchased from the factory. Use of a non-approved wire or cable can lead to operational problems which could result in non-repairable
120V-L Pump Relay
120V-N Pump Relay
120V-L Booster Blower Relay
120V-N Booster Blower Relay
----
----

120V-L Drain Pan HT

120V-N Drain Pan HT
120V-L Compressor Demand
----

120V-L Fan Contactor

120V-N Fan Contactor
----
----
120V-L Condenser HT
120V-N Condenser HT
----

120V-L Water Inlet HT

120V-N Water Inlet HT
120V-L Compressor Relay
120V-N Compressor Relay
BEFORE SERVICING

Unit rear panel

GND
OPTIONAL ITEMS

BK

BK

Chassis Ground

Panel Ground
damage to the integrated controller or other components.

M2
M1
D
L2
L1

480V
Xfmr
Crankcase
3. Actual connector block locations may vary from those shown on diagrams. Refer to actual components for proper connector block locations when using diagrams to troubleshoot un

Heater
BK W
120VAC-L J25-1

W
Y

N
Bare

24Vac

120Vac
120VAC-N J25-2

120V
R

Xfmr
BK
PK

BR

BK
W
Y

W
PK

120V
BL

W
Y
BK

BK
W

BK
BL

L
BK
24VAC-L J19-1

BL

W
---- J19-2 120V-N

W
Auxillary Heat Cable
24VAC-N J19-3 J19-1 24VAC-L 120V-L

BK
BK

Analog Out 0-10V

J19-2 ---- ---- J10-1
120V-N

W
J19-3 24VAC-N ---- J10-2
Booster Blower

BL
120V-L

BL
24VAC-L J14-1 Backup 1 J10-3

Ball Valve

W
24VAC-L J14-2
BK

DGND J10-4

EcoPort
J1-1 EcoPort-A

BL

PR
DGND J14-3 Backup 2 J10-5
J1-2 EcoPort-B
R

W
24VAC-L 4Way J14-4 DGND J10-6

Booster
Blower
Relay
J1-3 DGND
Temperature
High Water

Valve Open J14-5 Rate Output J10-7

O Y
Switch

Unit terminal box

Valve Close J14-6 DGND J10-8

L
N
G
PR
---- J14-7 J14-1 14VAC-N

PWM Out
PWM Ref
W

PWM In
---- J14-8 J14-2 SW1 24VAC-L

Pump
4 Way Valve

Pump Relays
PR
BMS 0-10V- J18-1
(Heat Pump Controller)

Condenser

Water Inlet

Analog In
Heat Trace

Heat Trace

Heat Trace
Drain Pan
PR

J14-3 24VAC-N
PR

BMS 0-10V+ J18-2

Relay
Pump
J14-4 SW2 24VAC-L

BK
W
---- J18-3
Pressure
Switch

High

BR
-------
W BL

24VAC-N Light J1-1 J4-1 SW4 24VAC-L

BR

BL
24VAC-L Light J1-2 J4-2 24VAC-N ---- J18-8

BK
BL BK
J4-3 SW3 24VAC-L
HPC

J4-4 24VAC-N
PWM Out J10-1
0-10V WOutput

Status
Light

---- J10-2 J2-1 T-stat/Enable GND Backup Heat 1 J13-1

---- J10-3 Backup 1 SW J13-2

Digital IN
J2-2 T-stat/Enable IN
BR

---- J10-4 J2-3 ---- Backup Heat 2 J13-3

Enclosure
Panel
Display
CTA-2045
RS485(+) 7
---- J10-5

120V-N 5
RS485(-) 1
Backup 2 SW J13-4

120V-L 12
J2-4 ----

GND 10
DGND 8
RelaysGNOut
---- J10-6 Alarm J13-5
GY

GY
BR

BK
GY

W
BR
PR

O
BL
W

R
Y
PR

J2-5 BMS Enable GND

W

Alarm SW J13-6
R

J2-6 BMS Enable IN

BK

W
W
Runtime J13-7

120V
Xfmr
---- J17-1 120VAC-N J20-1
Runtime SW J13-8
J28-1
J28-2
J28-3
J28-4
J28-5
J28-6

J15-1
J15-2
J15-3
J15-4

J29-1
J29-2
J29-3
J29-4
J29-5
J29-6
J29-7

J16-1 ----
J16-2
J16-3
J16-4
J16-5
J5-1
J5-2
J5-3
J5-4
J5-5
J5-6
J5-7
J5-8

GN
BK

BK
W
Digital IN
NFC

---- J17-2 ---- J20-2

J22-1 ----

R
High Water
High Water Temp Switch_0
----
----
----
----
High Pressure Switch_1
High Pressure Switch_0

120VAC-L J20-3

GND
BK
120V-L Pump Relay
120V-N Pump Relay
120V-L Booster Blower Relay
120V-N Booster Blower Relay
----
----

120V-L Drain Pan HT

120V-N Drain Pan HT
120V-L Compressor Demand
----

120V-L Fan Contactor

120V-N Fan Contactor
----
----
120V-L Condenser HT
120V-N Condenser HT
----

120V-L Water Inlet HT

120V-N Water Inlet HT
120V-L Compressor Relay
120V-N Compressor Relay

RS485-A J17-3 J22-2 ----

R BK

Mix V Open SW J5-1

24Vac
NFC
KeyTemp Switch_1 IN

Key

J8-1 ----
RS485-B J17-4 J22-3 Louver Prove GND
Compressor

BK W

120VAC-L J25-1
Mix V Open J5-2

W
Y

N
J8-2 ----
R

24Vac

120Vac
120VAC-N J25-2

120V
Xfmr
DGND J17-5 J22-4 Louver Proving
Bare

J8-3 RS485-A
BL

Y
J8-4 RS485-B Mix V Close SW J5-3
BK

BK
BL

L
J8-5 DGND
Mix V Close J5-4
Bare

24VAC-L J19-1
BL

---- J19-2
J7-1 +5V Louver Relay SW J5-5
Bare R BK

DGND J27-1 24VAC-N J19-3 J19-1 24VAC-L

Y

Analog Out 0-10V

J9-1 ----
---- J27-2 J7-2 PC-A Louver
J19-2 ---- Relay J5-6 ---- J10-1
PC

J9-2 RS485-A J19-3 24VAC-N ---- J10-2

R BK

Digital Input 0-10V Input

Fan

24VAC-L J14-1
J7-3 PC-B Backup 1 J10-3
W

J9-3 RS485-B
RS485-A J27-3
Ball Valve

24VAC-L J14-2 DGND J10-4

Low Pressure Switch

J9-4 DGND
Bare

EcoPort
J1-1 EcoPort-A
RS485-B J27-4 DGND J14-3 J7-4 DGND Tank 1 Ret J3-1 Backup 2 J10-5
Disch

J1-2 EcoPort-B
Blocked Drain SW

Disch P Trans +12V J6-3

24VAC-L 4Way J14-4 DGND J10-6

J1-3 DGND
Suc P Trans 0-10V J6-5

Tank 1 Temp J3-2

Suc PRTrans

Valve Open J14-5 Rate Output J10-7

O Y
Compressor FB

Valve Close J14-6 DGND J10-8

J14-1Tank 2 Ret J3-3
nput OUT
P Trans 0-10V J6-1
Pulse Count

J3-1 Discharge ---- J14-7 14VAC-N

J11-1 GND
PWM Input

J3-9 Discharge ---- J14-8

Tank 2 Temp J3-4
J14-2 SW1 24VAC-L
(System Control)
4 Way Valve

Pump Relays
Safety FB

BMS 0-10V- J18-1

(Heat Pump Controller)

Cascade RS485

J11-2 B

Analog In
J3-2 Inlet Water
PR

J14-3 24VAC-N
GN +12V

RS485-A

J14-4Tank 3 Ret J3-5

RS485-B

J3-10 Inlet Water SW2 24VAC-L BMS 0-10V+ J18-2

DGND

DGND

DGND

DGND

DGND

DGND

DGND

J11-3 A
Reset
+12V J23-1

DGND J6-4

DGND J6-2

DGND

J3-3 Suction ---- J18-3

Tank 3 Temp J3-6
Temperature Input
O BL J6-6

-------
W BL

J3-11 Suction 24VAC-N Light J1-1 J4-1 SW4 24VAC-L

---- J6-10

J11-4 GND
---- J6-9
---- J6-8
---- J6-7

----

24VAC-L Light J1-2 ---- J18-8

SCB

J3-4 Outlet Water A

Tank
J4-2 24VAC-N
4 Ret J3-7
J3-12 Outlet Water A J11-5 B J4-3 SW3 24VAC-L
J2-14

J2-13

J2-12

J2-11

J2-10

HPC

J3-5 Ambient Tank 4 Temp J3-8

J7-4
J7-3
J7-2
J7-1
J2-7

J2-6

J2-5

J2-4

J2-3
J2-9
J2-2
J2-8
J2-1

BK R BR

J4-4 24VAC-N
J3-13 Ambient PWM Out J10-1 J11-6 A
0-10V Output

Status

Tank 5 Ret GND J3-9

Light

J3-6 Liquid Line ---- J10-2 Backup Heat 1 J13-1

---- J10-3 J11-7 GND J2-1 T-stat/Enable
Backup 1 SW J13-2
J3-14 Liquid Line
Tank 5 TempIN J3-10
Digital IN

J2-2 T-stat/Enable
BR

---- J10-4
J3-7 Evap 1A J11-8 B J2-3 ---- Backup Heat 2 J13-3
J2-4Tank 6 Ret J3-11
Y

J3-15 Evap 1A ---- J10-5 ---- Backup 2 SW J13-4

Relays Out

J3-8 Outlet Water B ---- J10-6 J11-9 A J2-5 BMS Enable GND Alarm J13-5
Tank 6 Temp J3-12
BL

J3-16 Outlet Water B J2-6 BMS Enable IN Alarm SW J13-6

Runtime J13-7
GN

GN

GY
GN

GN
BR

BR
PK

PR

PRGY
BK

---- J17-1
BK

PR
BL
W

O
Y

Y
R

Runtime SW J13-8
R

Sensors
Temp

Digital IN
NFC Key

J22-1 ----
J4-1 Evap 1B ---- J17-2 ---- J20-1
Temperature Input

J4-2 Evap 1B RS485-A J17-3 J26A +5V J22-2 ----

R BK

Mix V Open SW J5-1

NFC Key

---- J20-2 Mix V Open J5-2

NFC
Key

J4-3 Evap 2B RS485-B J17-4 J22-3 Louver Prove GND

J26B ----
PK

J4-4 Evap 2B DGND J17-5 J22-4 Louver Proving

Bare

J4-5 Evap 2A J26C Cascade-A ---- J20-3 MixMix

V Close SW J5-3
R

V Close J5-4
BK

---- J20-4 Louver Relay SW J5-5

NFC

J4-6 Evap 2A
Key

J26D Cascade-B J7-1 +5V

BK

Bare R BK

J4-7 ---- DGND J27-1

BL

J7-2 PC-A Louver Relay J5-6

Outdoor Temp J20-5
IN

---- J27-2
PC

J4-8 ---- Digital Input 0-10V Input J26E DGND

Bare

RS485-A J27-3 J7-3 PC-B

Outdoor
J7-4 DGND Ret J20-6
Low Pressure Switch

RS485-B J27-4 Tank 1 Ret J3-1

Safety Contactor N.O. Feedback

Disch P Trans 0-10V J6-1

BL
Demand Contactor N.O. Feedback

Blocked Drain SW

Disch P Trans +12V J6-3

Bare

Suc P Trans 0-10V J6-5

Recirc Return J20-7 Tank 1 Temp J3-2

Suc P Trans +12V J6-6
BK

Compressor FB
R

EEV Two EEV One 0-10V Input OUT Tank 2 Ret J3-3
Pulse Count

RCAD (HMI)

RecircJ11-1 GND
PWM Input
Discharge Pressure

J8A RCAD-A Return Ret J20-8 Tank 2 Temp J3-4

(System Control)
Safety FB
Suction Pressure

J11-2 B
Cascade RS485
RS485-A

Tank 3 Ret J3-5

RS485-B
Water Sensor
Dual Outlet

EEV_4
EEV_3
EEV_2
EEV_1

EEV_1
EEV_2
EEV_3
EEV_4

DGND

DGND

DGND

DGND

DGND

DGND

DGND

J8B RCAD-B System

J11-3 A Return J20-9
+12V

+12V

+12V

Reset

DGND J6-4

DGND J6-2

DGND
Reset Button

Tank 3 Temp J3-6

Transducer

Transducer
----

----
----
----

---- J6-10

J11-4 GND
---- J6-9
---- J6-8
---- J6-7

----

SCB

J8C DGND Sys J11-5

Return Ret J20-10 Tank Tank 4 Ret J3-7
Flow Sensor

B
J26-6
J26-5
J26-4
J26-3
J26-2
J26-1

J13-5
J13-4
J13-3
J13-2
J13-1

J23-4
J23-3
J23-2
J23-1

J2-14

J2-13

J2-12

J2-11

J2-10

4 Temp J3-8
J2-7

J2-6

J2-5

J2-4

J2-3
J2-9
J2-2
J2-8
J2-1

J7-4
J7-3
J7-2
J7-1
BK

J11-6 A
J8D ---- System Supply
J11-7 GND J20-11 Tank 5 Ret J3-9
Tank 5 Temp J3-10
Sys J11-8
SupplyB Ret J20-12 Tank 6 Ret J3-11
Bare

J11-9 A
Tank 6 Temp J3-12
GN

GN
GY

GY

GY
GN

GN
BK

BK

BR
PK
BR

PR

PR
BK
BK

BL

PR
W
O

O
Y
R

R
Y

Y
R
R

Sensors
Temp

J26A +5V ---- J20-1

NFC Key

J26B ---- ---- J20-2

J26C Cascade-A ---- J20-3
R

---- J20-4
NFC
Key

J26D Cascade-B
BK
Blocked Drain Switch
Low Pressure Switch

J26E DGND Outdoor Temp J20-5

Bare

Outdoor Ret J20-6

J27-4
J27-3
J27-2
J27-1

Safety

Demand Contactor N.O. Feedback

Bare

Recirc Return J20-7

BK
R
downstream

Display

RCAD (HMI)
Discharge Pressure

J8A RCAD-A Recirc Return Ret J20-8

Heat Pump

Suction Pressure

J8B RCAD-B System Return J20-9

HMI
Cascade Low Pressure Switch
Contactor N.O. Feedback

Reset Button

Transducer

Transducer

R
5
4
3
2
1

5
4
3
2 EEV Front
1
RS485-B
RS485-A
----
DGND

J8C DGND Sys Return Ret J20-10

Flow Sensor
(HPC)

BK

J8D ---- System Supply J20-11

(oblique)
(vertical)
EEV Rear

Sys Supply Ret J20-12

Bare
Blocked Drain Switch
IN

J27-4
J27-3
J27-2
J27-1

downstream

Display
Heat Pump

HMI
Cascade
RS485-B
RS485-A
----
DGND

(HPC)
IN

480 VAC NOTES:

1. All wiring must be installed in accordance with: local, state, provincial and national code requirements per either N.E.C. in USA or C.S.A. in Canada.
120 VAC WARNING
BOX DEPICTS NOTES:
2. If any original equipment wire as supplied
! with the appliance SINGLE
must be replaced, it480must
DUAL SENSOR
VAC
be 1.replaced with
All wiring must wireinhaving
be installed accordancethe
with: same wire
local, state, gauge
provincial (AWG)
and national codeand ratedperfor
requirements a minimum
either of 105°C.
N.E.C. in USA or C.S.A. in Canada.
HOUSING 120 VAC
Low Voltage Exceptions: Replacement shielded cables must be purchased
DISCONNECT POWER from BOX
the factory. Use ofLow
DEPICTS
a Voltage
non-approved wire or cable can lead to operational problems which could result in non-repairable
2. If any original equipment wire as supplied with the appliance must be replaced, it must be replaced with wire having the same wire gauge (AWG) and rated for a minimum of 105°C.
Exceptions: Replacement shielded cables must be purchased from the factory. Use of a non-approved wire or cable can lead to operational problems which could result in non-repairable
BEFORE SERVICING
damage to the integrated controller or other components. OPTIONAL ITEMS damage to the integrated controller or other components.
3. Actual connector block locations may vary from those shown on diagrams. Refer to actual components for proper connector block locations when using diagrams to troubleshoot unit. 100370015 REV C
3. Actual connector block locations may vary from those shown on diagrams. Refer to actual components for proper connector block locations when using diagrams to troubleshoot unit. 100370015 REV C
 Installation & Operation Manual

12 Diagrams
Figure 12-3 Display Panel Wiring Diagram
! WARNING
DISCONNECT POWER
BEFORE SERVICING

GND
GN
J23-1

W
J25-2

120Vac
W

N
BOX DEPICTS

Voltage
480 VAC

Board
DUAL SENSOR J23-2
SINGLE HOUSING 120 VAC J25-1 J23-3

BK

BK

BK

L
BOX DEPICTS Low Voltage
OPTIONAL ITEMS

W
Y

24Vac

120V
Xfmr
10 GND
5 120V-N
12 120V-L
CTA-2045
RS485(+) 7
RS485(-) 1

BK
BL
DGND 8

J19-1 24VAC-L

Analog Out 0-10V

J19-2 ---- ---- J10-1
J19-3 24VAC-N ---- J10-2
GN
BK
R

Backup 1 J10-3
DGND J10-4

EcoPort
J1-1 EcoPort-A
J1-2 EcoPort-B Backup 2 J10-5
J1-3 DGND DGND J10-6
Rate Output J10-7
DGND J10-8
J14-1 14VAC-N
J14-2 SW1 24VAC-L

Pump Relays
BMS 0-10V- J18-1

Analog In
J14-3 24VAC-N
J14-4 SW2 24VAC-L BMS 0-10V+ J18-2
---- J18-3
J4-1 SW4 24VAC-L -------
J4-2 24VAC-N ---- J18-8
J4-3 SW3 24VAC-L
J4-4 24VAC-N

J2-1 T-stat/Enable GND Backup Heat 1 J13-1

Backup 1 SW J13-2
Digital IN
J2-2 T-stat/Enable IN
J2-3 ---- Backup Heat 2 J13-3
J2-4 ---- Backup 2 SW J13-4
J2-5 BMS Enable GND Relays Out Alarm
Alarm SW
J13-5
J13-6
J2-6 BMS Enable IN
Runtime J13-7
Runtime SW J13-8
Digital IN

J22-1 ----
J22-2 ----
Mix V Open SW J5-1
J22-3 Louver Prove GND
Mix V Open J5-2
J22-4 Louver Proving
Mix V Close SW J5-3
Mix V Close J5-4
J7-1 +5V Louver Relay SW J5-5
J7-2 PC-A Louver Relay J5-6
PC

J7-3 PC-B
J7-4 DGND Tank 1 Ret J3-1
Tank 1 Temp J3-2
(System Control)

Tank 2 Ret J3-3

Bare

J11-1 GND
Tank 2 Temp J3-4
Cascade RS485

J11-2 B
BK

Tank 3 Ret J3-5

SCB

J11-3 A
R

Tank 3 Temp J3-6

J11-4 GND
Tank 4 Ret J3-7
J11-5 B
Tank 4 Temp J3-8
J11-6 A
Tank 5 Ret J3-9
J11-7 GND
Tank 5 Temp J3-10
J11-8 B
Tank 6 Ret J3-11
J11-9 A
Tank 6 Temp J3-12
J27-4
J27-3
J27-2
J27-1

Sensors
Temp

---- J20-1
downstream

J26A +5V
Heat Pump

NFC Key

---- J20-2
Cascade

J26B ----
RS485-B
RS485-A
----
DGND

(HPC)

J26C Cascade-A ---- J20-3

R

---- J20-4
NFC
Key

J26D Cascade-B
BK

J26E DGND Outdoor Temp J20-5

Bare

Outdoor Ret J20-6

IN

Recirc Return J20-7

RCAD (HMI)

J8A RCAD-A Recirc Return Ret J20-8

J8B RCAD-B System Return J20-9
J8C DGND Sys Return Ret J20-10
R

J8D ---- System Supply J20-11

BK

Sys Supply Ret J20-12

Bare
BL
Y
J2-1 24VAC-N
J2-2 24VAC-L

J12-1 RS485-A
J12-2 RS485-B
J12-3 DGND

CONTROL
DISPLAY

HMI

NOTES:
1. All wiring must be installed in accordance with: local, state, provincial and national code requirements per either N.E.C. in USA or C.S.A. in Canada.
2. If any original equipment wire as supplied with the appliance must be replaced, it must be replaced with wire having the same wire gauge (AWG) and rated for a minimum of 105°C.
Exceptions: Replacement shielded cables must be purchased from the factory. Use of a non-approved wire or cable can lead to operational problems which could result in non-repairable
damage to the integrated controller or other components.
3. Actual connector block locations may vary from those shown on diagrams. Refer to actual components for proper connector block locations when using diagrams to troubleshoot unit.

67
Revision Notes: Revision A (PCP #3000056598/ CN #500042943)
initial release.
Revision B (PCP #3000057735/ CN #500043946) reflects updates
throughout.
Revision C (PCP #3000058985 / CN #500045045) relfects updates
throughout prior to release.
Revision D (PCP #3000059127 / CN #500045231) reflects update
throughout as well as updated ladder diagrams.
100371005_2000627791_Rev D
01/24