Syllabus
Course Code and Title BP105T | Communication Skills (Theory)
Communication skills are fundamental abilities that enable individuals to effectively convey and
exchange information, thoughts, and ideas with others. They encompass a wide range of skills,
Course Introduction including speaking, listening, writing, and non-verbal communication. Strong communication
skills are vital in personal, academic, and professional settings, as they facilitate understanding,
collaboration, and relationship building.
Prerequisite/Corequisite Nil
Course Credit L:2 T:0 P :0 C :2
Course Learning Outcomes:
After Successful completion of the above course, students will be able to:
1. Understand the behavioral needs for a Pharmacist to function effectively in the areas of pharmaceutical operation.
2. Communicate effectively (Verbal and Non Verbal).
3. Effectively manage the team as a team player.
4. Develop interview skills.
5. Develop Leadership qualities and essentials.
Detailed Syllabus
Topic Duration
Unit 1.
● Communication Skills
Introduction, Definition, The Importance of Communication, The Communication Process – Source,
Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
● Barriers to communication:
7 Hours
Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers,
Interpersonal Barriers, Psychological Barriers, Emotional barriers
● Perspectives in Communication
Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences,
Prejudices, Feelings, Environment.
Unit 2.
● Elements of Communication
Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication),
Verbal Communication, Physical Communication.
7 Hours
● Communication Styles
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style,
Spirited Communication Style, Systematic Communication Style, Considerate Communication Style.
Implemented from Academic year - 2023-24
Syllabus
Unit 3.
● Basic Listening Skills
Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult
Situations
● Effective Written Communication 7 Hours
Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of
Discussion’ Required, Shades of Meaning, Formal Communication
● Writing Effectively
Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message.
Unit 4.
● Interview Skills
Purpose of an interview, Do’s and Dont’s of an interview
5 Hours
● Giving Presentations
Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your
Presentation, Techniques of Delivery
Unit 5.
● Group Discussion 4 Hours
Introduction, Communication skills in group discussion, Do’s and Don'ts of group discussion
Total theory contact hours 30 Hours
Suggested engagement hours outside the classroom 30 Hours
References
1. Basic communication skills for Technology, Andreja. J. Ruther Ford, 2nd Edition, Pearson Education, 2011
2. Communication skills, Sanjay Kumar, Pushpalata, 1stEdition, Oxford Press, 2011
3. Organizational Behaviour, Stephen .P. Robbins, 1stEdition, Pearson, 2013
4. Brilliant- Communication skills, Gill Hasson, 1stEdition, Pearson Life, 2011
5. The Ace of Soft Skills: Attitude, Communication and Etiquette for success, Gopala Swamy Ramesh, 5thEdition,
Pearson, 2013
6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st
Edition Universe of Learning LTD, 2010
7. Communication skills for professionals, Konar nira, 2ndEdition, New arrivals –PHI, 2011
8. Personality development and soft skills, Barun K Mitra, 1stEdition, Oxford Press, 2011
9. Soft skill for everyone, Butter Field, 1st Edition, Cengage Learning India Pvt.Ltd,2011
10. Soft skills and professional communication, Francis Peters SJ, 1stEdition, Mc Graw Hill Education, 2011
11. Effective communication, John Adair, 4thEdition, Pan Mac Millan,2009
12. Bringing out the best in people, Aubrey Daniels, 2ndEdition, Mc Graw Hill, 1999.
Implemented from Academic year - 2023-24
