Mohamed Elshafie
El-Fahahel District 10 Mohamed Iqbal St.
El-Ahmadi – Kuwait
Mob: +965 98885912
mohamed.elshafey9@[Link]
Profile:
I am a reliable and hardworking individual who possesses strong leadership and motivational skills. I am seeking a
role in a progressive environment that can utilize the organizational skills developed through my four years of
experience in business operations.
Education:
Dates Institution Qualifications
September 2007 - July 2011 Faculty of Law, Mansoura University, Egypt Bachelor’s degree in law
September 2004 - June 2007 Ahmed Hassan Elzayat Secondary School General Secondary Certificate
Career Summary:
January 2021 – Present
Al-Zour, Kuwait
Project Administrator for AlGhanim International Trading & Contracting Co.
- Support the development and implementation of HR initiatives and systems.
- Support the management of disciplinary and grievance issues.
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.
- Review employment and working conditions to ensure legal compliance.
- Ensuring that all employees are organized and satisfied in their work environment.
- Communicating with staff about issues affecting their performance.
May 2016 – December 2020
Al-Zour, Kuwait
Human resources assistant manager for AlGhanim International Trading & Contracting Co.
- Assisting with the daily HR functions and operations.
- Providing administrative support to the HR managers and executives.
- Compiling and organizing employees’ documents, and handling the paperwork
- Assisting in payroll preparation by providing relevant data like absences, leaves, bounces… etc.
- Handling complaints and passing them to the higher management.
April 2015 – April 2016
Hawalli, Kuwait
Sales & Customer services executive for Technology Domain Institute.
- Developing sales techniques of each customer service representative to drive revenue growth .
- Responding to the potential customers’ inquiries; offering information about other products and services.
- Opening customer accounts and maintaining customer records by updating account information.
- Handling customers’ complaints by clarifying the customer's issue; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to
ensure resolution.
January 2014 – December 2014
Mansoura, Egypt
- Sales for Alternative Education
Developing sales techniques of each customer service representative to drive revenue growth .
March 2012 – September 2014
Mansoura, Egypt
Finance Director for Helm - Community organization.
- Helm is a volunteering organization, I was in charge of the finances; plan the financial projects,
Supervise the projects, expenses and revenues.
September 2010 - October 2012 Mansour, Egypt
Project Manager for SIFE (Students in Free Enterprise) - International non-profit organization
- As the Project Manager for Mini-Dollars (Business educational program by SIFE-MU) I reported to the Director of
Projects and provided detailed plans status reports. I provided directions to the team members and supported
them.
While planning for new projects. I represented the organization while communicating with schools, in addition to
Dealing with complaints and inquiries. I also assigned tasks to members and evaluated their performances.
September 2009 - September 2010
Training Coordinator for SIFE (Students in Free Enterprise) - International non-profit organization.
As the Training Coordinator for Mini-Dollars (Business educational program by SIFE-MU) I planned, scheduled
training and coordinated between SIFE-MU trainers and the schools where the training is to be conducted in order
to ensure professionalism and success through the training process.
Skills
Technical Skills · Skilled in Microsoft Windows, Microsoft Outlook, Microsoft Office and Mac OS.
Language Skills · Arabic - Native speaker | · English – Good
Courses:
March 2011- June 2011: A marketing course with Mr. Hesham Al-zieny which I was able to take through
scholarship from Orascom Construction Industries.
- The course included
- Essentials of Marketing - Marketing Communications
- Direct Marketing
November 2011: Teamwork & Team Building session by Mr. Jonas Atingdui, Regional Program Manager of SIFE
Africa, held at the American University in Cairo.
November 2010: Teamwork & Team Building session by Mr. Jonas Atingdui, Regional Program Manager of SIFE
Africa, held at the American University in Cairo.
October 2009: Communication Skills and Body Language workshop by Dr. Nezar Kamal, training advisor for several
companies in Egypt.
