CURRICULUM VITAE
PERSONAL DETAILS
NAME: DETIO LONGPI HECTOR
Mobile: +971 507803978
Email:
[email protected] Nationality: CAMEROON
Gender: Male
Date of birth: 04-05-2001
Language: french& english
Visa status: Visit Visa
Address: Dubai U.A.E.
POSITION: WAITER
CAREER OBJECTIVE
Polished, professional customer service offering Two 3+years (uae) experience providing customer
support in Hotel industry, food & retail sales,and hospitality industry such as (F&B) with
An unwavering commitment to customer service, with the ability to build productive relationships,
resolve complex issues and win customer loyalty in a professional standard
CORE VALUE SKILLS
Communication skills
Accuracy
Analytical Ability
Attention to Detail
Flexibility
Independence
Personal Motivation
Pro activity
Productivity
Teamwork
Time Management
WORK EXPERIENCE
Company Name : AWJ AWANI RESTAURANT – Dubai Position
: Waiter
Duration : Jun/ 2021 TRAINING
Company Name : OPERATION FALAFEL Dubai
Position : Waiter
Duration : 2O21 CURRENTLY
Company Name : PAPER-FIG RESTAURANT- SHARJAH
Position : Waiter
Duration : 2 years
DUTIES & RESPONSIBILITIES
welcoming and receiving guest
Take orders from and serve food and beverages to patrons.
Perform consistent check-ins with patrons to ensure satisfaction and address
Complaints swiftly.
Answer questions about the menu and make recommendations when appropriate or
requested.
Be well versed with the menu and explain how various menu items are prepared, describing
ingredients and cooking methods
Actively using up selling techniques to exceed guest expectations and increase revenue
Follows the correct service procedures and conducts an efficient and courteous service to the guests
Greets and effectively communicates the restaurant’s philosophy and products to guests
Working with team members in restaurant in order to maximize sales and guest satisfaction and to
ensure smooth operations
Checking customers' identification in order to ensure that they meet minimum age requirements for
consumption of some beverages.
Taking orders from Customers and ensuring quick delivery of their orders.
Checking with customers to ensure that they are enjoying their meals and take action to correct any
problems, escorting customers to their tables
Active in removing dishes and glasses from tables or counters and taking them to kitchen for
cleaning, serving food and beverages to patrons.
Preparing and serving specialty dishes at tables as required, and stocking service areas with supplies
such as coffee, food, tableware, and linens.
Ensure that continued service is managed during the course of the meal
Keeping a constant eye on the table to gauge needs to refill them immediately throughout the meal
Verifying that guests are satisfied with their orders
Requesting appropriate guest details to feed into the guest database required for sending through
brand promotions
Attending the daily service briefing
EDUCATION
High School Certificate of Education – Cameroon
LANGUAGE
English
French
PERSONAL SKILLS
Excellent negotiating and skills resolving conflict
Brand Awareness
Business Acumen
Communication (Verbal, Written
Computer Literacy
Product Knowledge
Selling Techniques
Customer focus
Intimate understanding of business and marketing processes
Ability to learn product knowledge quickly and relay this complicated information to customers
Problem solving, critical thinking and analysis
Extensive history using phone and email professionally
Familiar using office equipment effectively
Ability to up sell on the majority of orders
Strong time management abilities
REFERENCES
Available on request.
DECLARATION
I here by declaring that the above provided information is true and holding all certificates stated
above and I promise to work hard to reach employers demands and satisfaction of the end users of
the service.
