CONSUMERRIGHTSPROJ

ECT
Name-
AniketaShrivastava
Class-10‘A’
Roll No.-6 Subject-
Social science

Submitted to-Pardeep sir

Acknowledgement
I would like to express my special
thanks of gratitude to my teacher mr.
Udasir as well as our principal ma’am
mrs. Ruchi Sharma who gave me the
golden opportunity to do this
wonderful project which also helped
me in doing a lot of research. I came
to know about much new things. I am
really thankful to them, also I would
also like to thank my elder brother
who helped me a lot in finalizing this
project within the limited time frame.
CERTIFICATE

This is to certify that Aniket

Shrivastava of class 10th ‘A’ is
awarded this certificate for
completition of the project on
‘Consumer Rights’ under the
guidance of Mr. Pardeep Bhatt
sir.

Teacher’s signature
INDEX

(1) Who is a Consumer?

(2) Difference between a customer and a consumer?
(3) Consumer Rights
(4) Consumer Responsibilities
(5) Factors which cause exploitation of consumers
(6) Consumer movements in India
(7) Consumer protection
(8) National Consumers Rights Day
(9) Bibliography
WHO IS A
CONSUMER?
Consumerscanbeeitheranindividualorgroupof
people who purchase or use goods and services
solely for personal use, and not for manufacturing
or resale. They are the end-users in the sales
distribution chain.

difference between a customer and a

consumer?

Sometimes, consumers are not the people who

actually purchased a product. simply, the customer is
the person who buys the product, and the consumer is
the person who uses it. The terms are often used
interchangeably because most of the time, the
customer will be the consumer.
CONSUMER RIGHTS
Every country prescribes its own set of consumer rights to its people to
ensure maximum protection to the citizens of a country. The meaning
of consumer awareness extends to knowing the meaning of consumer
rights. There are six important consumer rights that have been listed
down for the people of India by the government of India; these rights
are as follows:

(6)The right to consumer t

education o
s
a
f
(5)The right to redress
e
(1) T t
h y
e
r
i
g (
h T
t
(4)The right to be
heard
(3) The
right to
choose
[Link] to Safety
Right to Safety states that a consumer has the right to
be protected against the marketing of hazardous goods
and services to their life and property. It is essential
for consumers for their secure and safe life and
consists of concern for the present requirement and
long-term interests of the consumers.

2. Right to Information

Right to Information states that a consumer has the

right to be informed about the quantity, quality,
purity, price, and standard of goods and services. The
basic aim of this right is to protect consumers from
any abusive and unfair trade practices. The right says
that a producer must supply all the relevant
information for consumers at a suitable place.
3. Right to Choose

Right to Choose states that a consumer has the right to

choose the goods and services of their choice or
liking. In simple terms, it means that the consumers
are given an assurance of ability, availability, and
access to different products and services at a
competitive price.

4. Right to be Heard

Right to be Heard states that a consumer has the right

to be heard or advocate his/her interest or represent
himself/herself. In simple terms, if a consumer has
been exploited by a business or has a complaint
regarding a business, good, or service, then he/she has
the right to be heard and assured that his/her interest
would be taken into consideration.
5. Right to Seek Redressal
Right to Seek Redressal states that a consumer has the
right to seek redressal and get compensation against
exploitation or any other unfair trade practices. In
simple terms, this right aims at assuring justice to the
consumer against exploitation. The compensation can
be in form of money, replacement of goods, or repair
of defective goods according to the satisfaction of the
consumer.

6. Right to Consumer Education

Right to Consumer Education states that a consumer
has the right to acquire the required knowledge and
skills to be an informed consumer. Literate consumers
can easily attain required information, know their
rights, and take actions, but illiterate consumers
cannot. Therefore, this right assures that illiterate
consumers can seek information regarding their rights,
existing acts, and agencies set up for their protection.
Consumers’Responsibilities

In order to protect the interests of consumers,

government and non-government organizations have
made various efforts. But, these efforts can be helpful
and can stop exploitation only when the consumers
themselves will understand their responsibilities and
move forward to safeguard their interests. Some of the
responsibilities of consumers are as follows:

1. A consumer must exercise his/her right

2. A consumer must be cautious
3. A consumer must be quality-conscious
4. A consumer should file complaints for the redressal of
genuine grievances
5. A consumer must insist on a cash memo
6. A consumer should not get carried away by advertisements
7. A consumer should use the products safely
8. A consumer must be honest
9. Save Environment
10. Form Consumer Organization
1. A consumer must exercise his/her right
The Consumer Protection Act grants various rights to the consumer. But
these rights can prove to be useful only when the consumer exercises
these rights. In other words, a consumer must choose the product
according to his/her taste and preferences, must file a complaint if the
quality of the product is not satisfactory, and must be aware of his/her
rights and exercise them when required.
2. A consumer must be cautious
It is the responsibility of the consumer not to blindly trust the words of
the seller. He/she must first attain full information on the quantity, price,
quality, standard, etc., of the product or service. By being cautious, the
consumer can most of the time avoid exploitation or unfair practices.

3. A consumer must be quality-conscious

If the consumers stop compromising on the quality of products, then
only the problems of adulterated products, duplicate products, and
substandard products can be resolved. Therefore, while purchasing
goods or services, a consumer must look for quality marks
Different marks indicating quality in different products are: like ISI
marks, Agmark, etc.
4. A consumer should file complaints
for the redressal of genuine
grievances

Usually, when a consumer receives a defective good

or service, he/she tends to ignore the loss suffered.
However, this attitude of the consumers of not filing a
complaint encourages the businessmen to practice
unfair trade practices to supply bad quality or
defective goods and services. It is the responsibility of
the consumer to file a complaint even when the loss is
small.

5. A consumer must insist on a

cash memo
Consumers usually do not ask for a cash memo after
making a purchase of goods and services, and the cash
memo is compulsory as evidence of purchase while
filing a complaint. A seller is bound to give a cash
memo to the buyer even if he/she does not ask for it.
6. A consumer should not get
carried away by advertisements

Advertisements of products or services tend to

exaggerate their features and quality. While making a
purchase for goods and services, a consumer must
compare the actual use of that good with the use told
or shown in the advertisement.

7. A consumer should use the

products safely
Before using a product or service, a consumer has the
responsibility to first read its user manual, learn about
the risks associated with them, and use the goods
safely.

8. A consumer must be honest

While making a deal with the seller, a consumer
should be honest and not engage in any illegal trade,
and should also discourage black marketing, hoarding,
etc.
9. Save Environment
A consumer is also responsible for keeping the
environment safe. He/she can do so by avoiding
contributing to pollution, waste, and littering.
10. Form Consumer Organization
Consumers should also form consumer organizations
or societies to play an active role in the education and
protection of their interests.
Factors which cause
exploitation of consumers
are:
Factors which cause exploitation of consumers
are:
1. Lack of awareness of consumer rights among buyers.
2. Improper and inadequate monitoring of rules and regulations.
3. Individual purchase quantity is quite small.
4. Consumers are scattered over large areas.
5. Lack of awareness among consumers.
6. Greed of businessperson.
7. Lax enforcement of rules.
8. Slow and time taking process of consumer grievance redressal.
Consumer Movement in
India.
(1) Due to shortage of food, hoarding, black marketing,
adulteration of edible oil and food, there was rampant
exploitation of consumers. Hence, it gave rise to the consumer
movement in the 1960 s. This movement was in an organised
form.

(2) There was no legal system in India to protect the consumers in

the marketplace which resulted in rampant exploitation.

(3) In 1986, the Consumer Protection Act was enacted by the

Government of India. This was a crucial step in the evolution of
the consumer movement in India to protect the rights of the
consumers. This law is usually known as COPRA.

(4) Under the provision of COPRA, a three-tier quasi judicial

system was established at the district, national and state levels.
This was done to redress the consumer grievances.
Consumer Protection: Ways
To Get Justice

The details on how a consumer can get justice have

been elaborated below:

(1) The district-level authority is called the District

Consumer Disputes Redressal Commission
which deals with cases involving claims up to Rs 1
crore.

(2) Similarly, the authority at the state level is

called the State Commission and it deals with
cases involving claims of Rs 1 crore to Rs 10 crore.

(3) National level authority known as National

Commission - deals with cases involving claims of
more than Rs 10 crore.

(4) If the consumer's case is rejected at the district

level, he can appeal to the state-level commission and
then to the national-level commission.
National Consumer Rights
Day [24th December]

India celebrates National Consumer Rights Day on

24th December every year to spread awareness about
consumer rights and responsibilities. This day
commemorates the day when Consumer Protection
Act received the assent of the President on 24th
December 1986 and came into force. Since then,
National Consumer Rights Day is celebrated each
year to educate people about their rights as
consumers.
 BIBLIOGRAPHY

(1) NCERT CLASS 10 ECONOMICS BOOK

(2) WIKIPEDIA

(3) [Link]

(4) https://

[Link]/

(5)[Link]