[CURRICULUM VITAE]
Operations
Objective
Strategic & Tactical Planning
To excel in my profession by increasing the sphere of my knowledge, improving the quality of work through
experience, constantly redefining my skills and building a mutually beneficial association with the organization
to pursue my career aspirations.
Business Development &
Professional Summary Solutions
A Highly qualified Sales and Marketing professional with a cumulative work experience of close to 20 years in
B2B project sales. Have an excellent communication skills and business acumen. Ability to develop and
manage high performance teams in providing results and output leading to Business result.
Target Marketing &
• Currently designated as Business Development Manager South Asia with MKN, Germany. A leading Penetration
Commercial Kitchen Equipment company
• Expertise in developing and implementing Strategies, Business Development, Revenue Generation, Key Accounts Management
Operations, Training, expanding kitchen consultant and vendor network.
• Key experiences of working with top of the line branded equipment from Europe Japan and USA
Product Management
• Proficient at developing innovative Customer Lifecycle Management tools for enhancing customer
value
• A keen motivator with a capacity to achieve strong results through a combination of strategic Team Management
capability, creativity, solid operational grounding, excellent interpersonal skills and extremely
commitment levels.
• An effective communicator & team leader combined with flexible & detail oriented attitude with ability Channel Management
to interact effectively with people.
• Develop channels and build partner relationships across product lines.
• Identifying & generating business from new accounts and enhancing business from existing Client Relationship
accounts.
• Established business operations from scratch and effectively managed the same Management
People Management
Core Competencies Quality Assurance
• Strategy Planning: Managing the strategies effectively & meeting the annual quota objectives.
• Business Development: Managing cycle for new business generations starting from lead Management
generation to negotiating, closure and full realization of sales revenue.
• Customer Relationship Management: Developing and sustaining excellent relationship through
deep engagement and delivering continuous value by meeting customer expectations.
• Marketing: Launching and managing campaigns for lead generation aggressively up to business
closure with new and existing clients.
• Team Management: Managing teams for lead qualifications and lead generations; motivate them
and ensuring resources availability.
• Business Planning: Devising effective strategy with a view to achieve top line and bottom line
profitability of the organization.
• Account Management: Generating repeat business within existing customers involving
comprehensive business understanding of the clients.
• Product Management: Identifying market opportunities, developing business cases and delivering
a successful product.
• Channel Management: Establishing strategic alliances / tie-ups with financially strong and reliable
channel partners.
Work Experience
MKN Maschinenfabrik Kurt Neubaurer GmbH, Germany Mar’10 till Present
Business Development Manager – South Asia
Accountable for:
• Identify potential clients, the decision makers within the prospective client organisation.
• Meeting potential clients by growing, maintaining and leveraging on network.
• Identifying new, potential and financially stable dealers.
• Business planning, approaching and pitching.
• Cold calls in each market ensuring a robust pipeline of opportunities.
• Identifying and develop the company’s unique selling propositions and differentiations.
• Work with the team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Enhance and build up strong relationship with Kitchen Planners, End-users, Key Accounts and Dealers.
• Participating in negotiation meetings.
• Make sure kitchen planners specify our equipment in various projects.
• Provide all round support and all possible information related to equipment to both Kitchen Planners & Dealers for hassle free
specifications.
• Conducting Training to both Kitchen Planners and Dealers on regular basis.
• Brand Visibility through branded corporate gifts.
• Critical Sales handling
• Monitoring each hotel project be it new or renovation.
• Look for New Business preposition.
• Provide support to the dealers and distributors as the project proceeds.
• Continuous support to Distributors and Channel Partners.
• Responsible for all the 100% Sales and after sales and service support.
• Ensuring timely delivery of After Sales and Service Support with minimum response time.
• Provide all possible support to dealers to close a deal
• Executing each project from ordering to shipping and even during installation
• Plan and implement sales and customer retention and development
• Provide after sales support exactly as per customers requirement.
Client Retention
• Present new products and services to enhance existing relationship
• Work with technical staff and other internal colleagues to meet customer needs for after sales
• Arrange and participate in internal and external client debrief.
Business Development Planning
• Attend industry functions, such as association events and conference, and provide feedback and information on market and creative
brands
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products
and distribution channels.
• Identify opportunities for campaigns, services and distribution channels that all lead to an increase in sales.
Achievements at MKN
• Done hotel projects like ITC, Shangri-la, Hyatt, Rennaissance, Conrad, Taj, Hilton, Courtyard Marriott, J W Marriott and many more
such projects.
• Sales have increased almost ten folds since year 2010.
• Brand got recognition not only in India but in all over South Asia.
Participation at Trade Shows World Wide
• Participating in Food International Fair AAHAR since 2004.
• Participated in FHA exhibition in Singapore, Host in Italy, Gulf Food Show in Dubai and Ambiente Show in Germany
• Organized private exhibitions in India, Srilanka, Maldives especially for clients of 5 star Hotels.
Soft Sensations Pvt Ltd, New Delhi – Sales Manager Nov’03-Feb’10
Accountable for:
• Dealing in project sales especially with hotels and high end restaurants.
• Responsible for introducing new products by understanding & analyzing and also projecting existing products to suite the clients.
• Discussing and providing suggestions as per the requirement and layout provided by the customer.
• Planning of Business Promotion and expansion of the same.
• Procurement Related Activities
• Actively involved in pricing and contract negotiations
• Order Execution including Commercials, Operations, Procurement, Delivery and Customer Feedback
• Pan India Brand and Product Promotion
Encore Themes, New Delhi – Administrative Executive Jun’02-Oct’03
Accountable for:
• Maintaining Personnel Data, Compilation of Attendance, Leave and Performance Appraisal.
• Liaison with various Government Departments like MTNL, DVB.
• Renewal of AMCs/ Licenses by due dates.
• Making arrangements and finalization of contracts with service providers like Vendors Couriers & Cargo, Travel Agents, Security
purpose, Printing etc.
• In charge of Office House Keeping like maintenance of Equipments, Records, Fixtures and Furniture’s.
• Filing and coding of confidential documents. Maintaining confidentiality of Managing Partner and Manager (P&A).
• Preparation and Issuing Purchase orders.
BTC Consultants, New Delhi – Administrative Officer Jun’98-May’02
Accountable for:
• Correspondence both independent and dictated.
• Organizing conferences and meetings.
• Handling all travel arrangements.
• Complete self - correspondence to external and internal emails.
• Filing and coding of confidential documents.
Scruples Clothing, New Delhi – Administrative Officer Jul’95-Jun’98
Accountable for:
• Attending phone calls
• Internal follow – ups.
• Co-ordination with team heads to keep track of planned activities.
• Looking after dispatches and also maintaining records of the same.
• Looking after house keeping of office and administration.
Technical & Academic Qualifications
MBA in HR – Post Graduate Diploma in Human Resources Management from Symbiosis , Pune in 2002
Bachelor Degree from Delhi University in 1994.
IT Skills: MS Office Software ,.
