Maintenance and Service Guide

HP EliteBook 830 G6 Notebook PC

© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
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States and other countries. Intel, Core, Optane, hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
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Corporation or its subsidiaries in the U.S. Windows 10 is automatically updated, which is
and/or other countries. Microsoft and Windows always enabled. ISP fees may apply and For any further information or to request a full
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of Microsoft Corporation in the United States for updates. Go to http://www.microsoft.com contact your seller.
and/or other countries. Miracast is a registered for details.
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To access the latest user guides, go to
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change without notice. The only warranties for instructions to find your product. Then select
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express warranty statements accompanying
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technical or editorial errors or omissions
contained herein.

First Edition: May 2019

Document Part Number: L54464-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider only parts," can damage the computer or void your warranty.

iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.

v
vi Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
Touchpad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and fingerprint reader ........................................................................................ 13
Hot keys (select products only) ......................................................................................................... 14
Special keys ....................................................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Labels ................................................................................................................................................................... 18

3 Illustrated parts catalog .............................................................................................................................. 20

Computer major components .............................................................................................................................. 20
Display assembly subcomponents ...................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Workstation guidelines ..................................................................................................................... 28
Electrostatic discharge information .................................................................................................................... 28
Generating static electricity .............................................................................................................. 29
Preventing electrostatic damage to equipment ............................................................................... 29
Personal grounding methods and equipment .................................................................................. 30
Grounding the work area ................................................................................................................... 30
Recommended materials and equipment ........................................................................................ 30
Packaging and transporting guidelines .............................................................................................................. 31

vii
 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Preparation for disassembly ............................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Solid-state drive (SSD) ...................................................................................................................... 34
Memory modules ............................................................................................................................... 35
WLAN/Bluetooth combo card ............................................................................................................ 37
WWAN module ................................................................................................................................... 39
Keyboard ........................................................................................................................................... 41

6 Removal and replacement procedures for authorized service provider parts .................................................... 44
Component replacement procedures .................................................................................................................. 44
Battery ............................................................................................................................................... 45
RJ-45 board with bracket .................................................................................................................. 47
Heat sink assembly ........................................................................................................................... 48
RTC battery ........................................................................................................................................ 50
Power button board .......................................................................................................................... 51
Speaker assembly ............................................................................................................................. 52
Touchpad ........................................................................................................................................... 53
Touchpad button board ..................................................................................................................... 54
NFC module ....................................................................................................................................... 55
Smart card reader .............................................................................................................................. 56
Fan ..................................................................................................................................................... 57
System board .................................................................................................................................... 59
Fingerprint reader assembly ............................................................................................................. 63
Display assembly ............................................................................................................................... 65
Top cover ........................................................................................................................................... 74

7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 75

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 77

Using Computer Setup ......................................................................................................................................... 77
Starting Computer Setup .................................................................................................................. 77
Navigating and selecting in Computer Setup ................................................................................... 77
Restoring factory settings in Computer Setup ................................................................................. 77
Updating the BIOS ............................................................................................................................. 78
Determining the BIOS version ......................................................................................... 78
Downloading a BIOS update ........................................................................................... 78
Changing the boot order using the f9 prompt .................................................................................. 79
TPM BIOS settings (select products only) ........................................................................................................... 79

viii
 Using HP Sure Start (select products only) ......................................................................................................... 80

9 Using HP PC Hardware Diagnostics ................................................................................................................ 81

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 81
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 81
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 82
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows ............................................................................. 82
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 82
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 83
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 83
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 83
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 84
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 84
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 84

10 Backing up, restoring, and recovering ......................................................................................................... 86

Backing up information and creating recovery media ........................................................................................ 86
Using Windows tools ......................................................................................................................... 86
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 86
Restoring and recovery ........................................................................................................................................ 87
Restoring, resetting, and refreshing using Windows tools .............................................................. 87
Recovering using HP Recovery media ............................................................................................... 87
Changing the computer boot order ................................................................................................... 87

11 Specifications ............................................................................................................................................ 88
Computer specifications ...................................................................................................................................... 88
33.8 cm (13.3 in.) display specifications ............................................................................................................. 89
M.2 SATA solid-state drive specifications ............................................................................................................ 89
M.2 PCIe solid-state drive specifications ............................................................................................................ 90

12 Power cord set requirements ...................................................................................................................... 91

Requirements for all countries ............................................................................................................................ 91
Requirements for specific countries and regions ................................................................................................ 92

ix
 13 Statement of memory volatility .................................................................................................................. 94
Nonvolatile memory usage ................................................................................................................................. 96
Questions and answers ....................................................................................................................................... 98
Using HP Sure Start (select models only) ............................................................................................................ 99

14 Recycling ................................................................................................................................................ 100

Index ........................................................................................................................................................... 101

x
1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP EliteBook 830 G6 Notebook PC

Processors 8th-generation Intel® Core™ processors

Intel Core i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)

Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 4 MB SmartCache, dual core, 15 W; Intel UHD Graphics 620)

Graphics Intel UHD Graphics 620

Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz and via HDMI up to 4K @ 30
Hz

Supports three independent displays through docking stations as follows:

● HP UltraSlim Docking Station - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz

(DisplayPort 2) and FHD (VGA)

● HP Elite 90 W Thunderbolt™ 3 Dock - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz

(DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using
a Type C-to-DisplayPort adapter)

● HP Thunderbolt Dock 120 W G2 - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz

(DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using
a Type C-to-DisplayPort adapter)

Panel Supports narrow bezel

33.8 cm (13.3 in.), full high-definition (FHD) (1920 × 1080), UWVA, non-touch screen

Antiglare, 250 nits, 45% CG, eDP, slim, without camera

Antiglare, 250 nits, 45% CG, eDP, slim, with HD camera

Antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera

Antiglare, 250 nits, 45% CG, eDP, slim, without camera, with WWAN

Antiglare, 250 nits, 45% CG, eDP, slim, with HD camera, with WWAN

Antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN

Antiglare, 400 nits, 72% CG, eDP + PSR, ultra slim, Ambient Light Sensor, with HD + IR camera

Antiglare, 400 nits, 72% CG, eDP + PSR, ultra slim, Ambient Light Sensor, with HD + IR camera, with WWAN

Privacy, 1000 nits, 72% CG, eDP + PSR, flat, Ambient Light Sensor, with HD + IR camera, with WWAN

33.8 cm (13.3 in.), FHD (1920 × 1080), UWVA, touch screen

250 nits, 45% CG, eDP, slim, privacy, with HD + IR camera, Touch-on Panel (TOP)

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

250 nits, 45% CG, eDP, slim, privacy, with HD + IR camera, Touch-on Panel (TOP), with WWAN

Privacy, 970 nits, 72% CG, eDP + PSR, flat, Ambient Light Sensor, with HD + IR camera, with WWAN, Touch-on
Panel (TOP)

Memory Two memory module slots

Memory is customer accessible/upgradeable

DDR4-2400 dual channel support

Supports up to 32 GB of system RAM in the following configurations:

● 32768 MB (16384 MB × 2)

● 24576 MB (16384 MB × 1 + 8192 MB × 1)

● 20480 MB (16384 MB × 1 + 4096 MB × 1)

● 16384 MB (16384 MB × 1 or 8192 MB × 2)

● 12288 MB (8192 MB × 1 + 4096 MB × 1)

● 8192 MB (8192 MB × 1 or 4096 MB × 2)

● 4096 MB (4096 MB × 1)

Primary storage M.2 solid-state drives (2280)

2 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC

1 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC

512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2

512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC

512 GB, SATA-3, SS, TLC, FIPS-140-2

512 GB, PCIe, value

512 GB QLC + 32 GB Optane™ Memory Module

256 GB, PCIe, Gen 3 × 4, NVMe, SS, TLC

256 GB, PCIe, NVMe, SS, value

256 GB, SATA-3, Opal 2, TLC

128 GB, SATA-3, SS, TLC

Audio and video HP Bang & Olufsen Audio

Multiple-array microphone (including rear–facing 3rd microphone)

Stereo speakers (2) (13 mm × 38 mm × 4 mm)

Camera HD RGB 720p

Camera HD + IR RGB 720p

Camera privacy cover

Supports WDR (Wide Dynamic Range)

Support for models without camera

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro)

Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)

S3/S4/S5 Wake-on-LAN

The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G4, HP USB-C
Universal Dock, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.

The following support S0/S3/S4/S5 MAPT (via out of band): HP Elite USB-C Dock G4, HP USB-C Universal Dock, HP
Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.

Wireless Bluetooth®
networking
Bluetooth 5.0 and Bluetooth 5.1 support

Wireless local area network (WLAN) (select models only):

Integrated WLAN options with dual antennas (M.2 2230 socket MIPI/BRI):

● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro)

● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro)

Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB):

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)

Two WLAN antennas built into bottom of display assembly

Support for models without WLAN

Compatible with Wi-Fi CERTIFIED Miracast™-certified devices

Supports HP Connection Optimizer

Support S3/S4 wake on Wireless LAN

Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Support Staticv BIOS SAR

Support Turbo Lite Wi-Fi

Near-Field Communication (NFC) (select models only):

NXP NPC300 Near Field Communication Module (NXP NPC300 I2C 10 mm x 17 mm)

NFC antenna

Wireless wide area network (WWAN) (select models only):

WWAN cards are compatible with a programmable removable eSIM

Two WWAN antennas (worldwide 5-band, configured at top of display panel)

Supports the following WWAN formats:

Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):

● Intel XMM™ 7262 LTE-Advanced (CAT 6)

Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):

3
 Table 1-1 Product components and their descriptions (continued)
Category Description

● Intel XMM 7360 LTE-Advanced (CAT 9)

● Intel XMM 7560 LTE-Advanced Pro (CAT 16)

WWAN modules are compatible with a programmable removable eSIM

Support for models without WWAN

Support for WWAN after market option (AMO)

Ports USB Type-C (Thunderbolt) port

USB 3.1 Gen 1 port

USB 3.1 Gen 1 charging port

HDMI 1.4 connector

RJ-45 (network) connector

Docking connector

Audio-out (headphone)/audio-in (microphone) combo jack

AC port

Sensors Ambient light sensor (ALS)

Hall sensor

Keyboard/ Keyboard
pointing devices
HP Collaboration Keyboard

● Dual point, non-backlit, spill resistant with drain

● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS

● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS Privacy

Touchpad

Support for Microsoft® precison touchpad default gestures

Firmware PTP (Point to Point) with Filter Driver

Support for No Hybrid Mode

Power Battery
requirements
HP Long Life Lithium Polymer Soft Pack Battery, 3 cell, 50 Whr

HP Fast Charge Technology

AC adapter

65 W Smart right angle, 4.5 mm

65 W Smart right angle, 4.5 mm - Argentina

65 W Smart right angle, 4.5 mm - EM

65 W Straight USB Type C

45 W Smart right angle, 4.5 mm

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

45 W Smart right angle, 4.5 mm - Argentina

45 W Smart right angle, 4.5 mm, 2-prong (Japan only)

45 W Straight USB Type C

Power cord

2-wire plug (C7), 1.0 m

3-wire plug (C5), 1.8 m

3-wire plug (C5), 1.0 m

Duckhead power cord (C5) 1.0 m

Duckhead power cord (C5) 1.8 m

Duckhead power cord (C5)

Security Security lock

Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)

Touch fingerprint sensor (landed, touch with 8 × 8 sensor)

Smart card reader (active)(select models only):

Preboot authentication (password, smart card)

Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4

Operating system Preinstalled

Windows® 10 Government Edition V0 (only for the People’s Republic of China)

Windows 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 StF MSNA for Higher Education Strategic

5
 Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Professional 64

Windows 10 Professional 64 Chinese Market

Windows 10 Professional 64 StF MSNA Strategic

Windows 10 Professional 64 StF MSNA Standard

Windows 10 Professional 64 StF MSNA Plus

FreeDOS 3.0

Restore media

Windows 10 DRDVD

Windows 10 DRUSB

Windows 10 Pro 64 OSDVD

Windows 10 Pro 64 OSUSB

Certified

Microsoft WHQL

Web-only support

Windows 10 Enterprise 64

Windows 10 Pro 64 CBB 1703

Windows 10 Enterprise 64 LTSB 1607

Serviceability End user replaceable parts

AC adapter

Solid-state drive

Memory module

WLAN module

WWAN module

Keyboard

6 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right
NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(2) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

● Green (left): The network is connected.

Right 7
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

● Amber (right): Activity is occurring on the network.

(6) Docking connector Connects an optional docking device.

(7) USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB
connector devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-
speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

– and –

Connects a DisplayPort device that has a USB Type-C connector,

providing display output.

(8) USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector,
Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the
computer battery.

– and –

Even when the computer is off, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-
speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(9) Power connector Connects an AC adapter.

(10) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● Off: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

● Off: The battery is not charging.

8 Chapter 2 Components
Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

(4) Smart card reader Supports optional smart cards.

Left 9
 Display

Table 2-3 Display components and their descriptions

Component Description

(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area
networks (WWANs).

(2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light.

(3) Internal microphones Record sound.

(4) Camera light(s) (select products only) On: One or more cameras are in use.

(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware and

software installed on your product.

(6) Camera privacy cover (select products only) When closed, the camera privacy cover conceals the camera.

● To reveal the camera, slide the cover to the left.

● To conceal the camera, slide the cover to the right.

(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area
networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

10 Chapter 2 Components
 Table 2-3 Display components and their descriptions (continued)

Component Description

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area
Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Pointing stick Moves the pointer on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.

(4) Right pointing stick button Functions like the right button on an external mouse.

(5) Near Field Communications (NFC) tapping area Allows you to wirelessly share information when you tap it with
and antenna* (select products only) an NFC-enabled device.

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area 11
 Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(3) Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only)
on page 14.

(4) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(5) Microphone mute light ● On: Microphone is off.

● Off: Microphone is on.

(6) Num lk light On: Num lock is on.

(7) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all wireless devices are
off.

(8) Sharing or presenting light On: Sharing is on.

12 Chapter 2 Components
 Table 2-5 Lights and their descriptions (continued)

Component Description

(9) Call answer light On: Call answer is on.

(10) Call end light On: Call end is on.

Buttons, speakers, and fingerprint reader

Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions
Component Description

(1) Power button ● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit Sleep
(select products only).

● When the computer is in Hibernation, press the button briefly to exit

Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective,
press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

Keyboard area 13
 Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued)

Component Description

▲ Right-click the Power meter icon and then select Power Options.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and off during
routine operation.

(3) Speakers (2) Produce sound.

(4) Fingerprint reader (select Allows a fingerprint logon to Windows, instead of a password logon.
products only)
▲ Swipe down across the fingerprint reader.

IMPORTANT: To prevent fingerprint logon issues, make sure when you

register your fingerprint that all sides of your finger are registered by the
fingerprint reader.

Hot keys (select products only)

A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-7 Hot keys and their descriptions

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

14 Chapter 2 Components
Special keys

Table 2-8 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.

See Hot keys (select products only) on page 14.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn + num
lk is pressed, the keypad can be used like an external numeric keypad. Each key on
the keypad performs the function indicated by the icon in the upper-right corner of
the key.

NOTE: If the keypad function is active when the computer is turned off, that
function is reinstated when the computer is turned back on.

Keyboard area 15
 Bottom

Table 2-9 Bottom components and their descriptions

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.

16 Chapter 2 Components
Front

Table 2-10 Front components and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.

● Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the
least amount of power.

(2) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

(3) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

(4) Internal microphones Record sound.

Front 17
 Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.

Table 2-11 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-12 Service label components

Component

(1) HP product name

(2) Product ID

18 Chapter 2 Components
 Table 2-12 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 19
 3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.

20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item Component Spare part number

(1) Display assembly (non-touch) not available as a whole

assembly
IMPORTANT: All display assemblies are available as spare parts at the subcomponent
level only. For more display assembly spare part information,Display assembly
subcomponents on page 23.

(2) Display assembly (touch) not available as a whole

assembly

(3) Keyboard (see Keyboard on page 41):

For a list of keyboard country codes, see Keyboard on page 41.

Without a backlight L13698-xx1

With a backlight L13697-xx1

With a backlight, privacy L15500-xx1

(4) Power button board L60628-001

(5) Top cover (includes power button) L60632-001

(6) Touchpad button board L19426-001

(7) Touchpad:

Without NFC antenna L60597-001

With NFC antenna L60598-001

(8) RTC battery L13694-001

(9) Fingerprint reader assembly (includes EMI gasket) L60625-001

(10) Smart card reader board L60626-001

(11) NFC module (includes antenna cable and foam) L64720-001

(12) Speakers (includes cable) L13684-001

(13) System board (includes processor and replacement thermal material, see System board on page 59):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Intel i7-8665U processor L60637-xx1

Intel i7-8665U processor (OSR) L60638-xx1

Intel i7-8565U processor L60636-xx1

Intel i5-8365U processor L60635-xx1

Intel i5-8265U processor L60634-xx1

Intel i3-8145U processor L60633-xx1

(14) Memory module (DDR-2666):

4 GB L10598-852

8 GB 937236-852

Computer major components 21

 Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

16 GB 937438-852

(15) WLAN/Bluetooth combo card:

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-002

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-002

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (vPro) L35284-002

(16) Solid-state drive (SSD):

2 TB, PCIe, TLC L60650-001

1 TB, PCIe, TLC L60649-001

512 GB, PCIe, TLC L60646-001

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L60644-001

512 GB, SATA-3, FIPS-140-2, TLC L60645-001

512 GB, PCIe, value L60647-001

512 GB, PCIe + 32 GB Optane Memory L60648-001

256 GB, PCIe, NVMe, TLC L60642-001

256 GB, PCIe, NVMe, value L60643-001

256 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC L60641-001

128 GB, SATA-3, TLC L60640-001

(17) WWAN module:

Intel XMM 7360 LTE-Advanced (CAT 9) L15398-002

Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-002

Intel XMM 7262 LTE-Advanced (CAT 6) L35286-002

(18) Fan L60624-001

(19) Heat sink L60623-001

(20) Battery (3 cell, 50 Whr, 4.33 Ahr) 933321-855

(21) RJ-45 board with bracket L19425-001

(22) Bottom cover L60600-001

22 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Bezel:

For use in models with microphone modules L60617-001

For use in models with an HD camera (includes camera privacy cover) L60618-001

For use in models with an IR camera (includes camera privacy cover) L60619-001

For use in models with an IR camera and an ambient light sensor (includes camera privacy L60620-001
cover)

(2) Raw panel:

Display assembly subcomponents 23

 Item Component Spare part number

FHD, non-touch, 250 nits L60603-001

FHD, non-touch, for use in models with an IR camera and ambient light sensor, 400 nits L60609-001

FHD, touch-on panel (TOP), 250 nits L60610-001

FHD, non-touch, privacy, 1000 nits L60613-001

FHD, touch-on panel (TOP), privacy, 970 nits L60614-001

Camera module (includes microphone):

(3) IR camera L60621-001

(4) HD camera L60622-001

Microphone module (not shown) L60630-001

Camera cables: L60602-001 (Cable Kit)

L72085-001 (Cable Kit,

privacy models)

(5) HD camera

(6) IR camera

(7) Hinges (left and right) L13683-001 (Hinge Kit)

(8) WLAN antenna (included with display enclosure or available as a separate part) not available as a spare part

(9) WWAN antenna (included with display enclosure or available as a separate part in the not available as a spare part
Antenna Kit)

(10) Display cable L60602-001 (Cable Kit)

L72085-001 (Cable
Kit ,privacy models)

(11) Hinge cover L13683-001 (Hinge Kit)

(12) Display enclosure (includes hinges, antennas, gasket, foam, and tape)

For use in models with a privacy display L72086-001

For use in models without a privacy display L60615-001

Ambient light sensor board (includes foil shield; not illustrated) L60629-001

Camera privacy cover (not illustrated) L60631-001 (Plastics Kit)

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts
Component Spare part number

AC adapter, non-PFC, 4.5 mm:

65 W HP Smart AC adapter, 3-prong 710412-001

65 W HP Smart AC Adapter for use in Argentina 710340-850

65 W HP Smart AC adapter, EM 913691-850

65 W, wall mount, 3-pin, USB-C, 1.8 m L32392-001

45 W HP Smart AC adapter, 2 prong 742436-001

45 W HP Smart AC Adapter 741727-001

45 W HP Smart AC Adapter for use in Argentina 741553-852

45 W, wall mount, 3-pin, USB-C, 1.8 m L32390-001

Power cord, C5, conventional, 1.0 m:

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Brazil L19359-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in the United Kingdom L19373-001

Power cord, C5, conventional, 1.8 m:

For use in Australia L19358-002

For use in Brazil L19359-002

For use in Denmark L19360-002

For use in Europe L19361-002

For use in India L19363-002

For use in Israel L19362-002

For use in Italy L19364-002

For use in Japan L19365-002

Miscellaneous parts 25
 Component Spare part number

For use in North America L19367-002

For use in the People’s Republic of China L19368-002

For use in South Korea L19366-002

For use in the United Kingdom L19373-002

For use in North America L27467-001

For use in the People’s Republic of China L27468-001

For use in the South Korea L32923-001

For use in the United Kingdom L27470-001

Plastics Kit (includes SIM card insert, fingerprint reader insert, smart card reader insert, camera privacy L60631-001
cover)

Miscellaneous Parts Kit (includes microphone bumper and tape) L64977-001

Bracket Kit (includes USB support bracket and fingerprint reader bracket) L65688-001

Screw Kit L13696-001

Pointing stick covers L15396-001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking pry tool
● Magnetic Phillips P1 screwdriver
● Torx T8 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

Tools required 27
 Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

28 Chapter 4 Removal and replacement procedures preliminary requirements

 IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 29

 ● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground

30 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 31

 5 Removal and replacement procedures for
Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 27 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Bottom cover
Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover L60600-001

Before removing the bottom cover, follow these steps:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 32).
Remove the bottom cover:
1. Turn the computer upside down on a flat surface.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover.

3. Starting under the display (1), pry and lift the bottom cover off the computer (2).

Reverse the removal procedures to install the bottom cover.

Component replacement procedures 33

 Solid-state drive (SSD)
Table 5-2 Solid-state drive descriptions and part numbers

Description Spare part number

2 TB, PCIe, TLC L60650-001

1 TB, PCIe, TLC L60649-001

512 GB, PCIe, TLC L60646-001

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L60644-001

512 GB, SATA-3, FIPS-140-2, TLC L60645-001

512 GB, PCIe, value L60647-001

512 GB, PCIe + 32 GB Optane Memory L60648-001

256 GB, PCIe, NVMe, TLC L60642-001

256 GB, PCIe, NVMe, value L60643-001

256 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC L60641-001

128 GB, SATA-3, TLC L60640-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive to the system board.
2. Remove the drive by pulling it away from the connector (2).

NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the
computer.
If only one memory module is installed, it must be installed in the socket labeled 1.

Table 5-3 Memory module descriptions and part numbers

Description Spare part number

4 GB (DDR-2666) L10598-852

8 GB (DDR-2666) 937236-852

16 GB (DDR-2666) 937438-852

IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available
at www.hp.com.

Before removing the memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 35

 2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory
module and the socket labeled 1 houses the primary memory module. The removal procedure is the
same for both memory sockets.

Reverse this procedure to install a memory module.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
The WLAN module and WWAN module are not interchangeable.
Table 5-4 WLAN/Bluetooth combo card descriptions and part numbers

Description Spare part number

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-002

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-002

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (vPro) L35284-002

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1. The
WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2. If the computer is
equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle
terminal on the WLAN module.

2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

Component replacement procedures 37

 3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WWAN module
The WLAN module and WWAN module are not interchangeable.
The WWAN module is available on select models only.
Table 5-5 WWAN module descriptions and part numbers

Description Spare part number

Intel XMM 7360 LTE-Advanced (CAT 9) L15398-002

Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-002

Intel XMM 7262 LTE-Advanced (CAT 6) L35286-002

Before removing the WWAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the WWAN module:
1. Position the computer upside-down.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module Main terminal. The blue WWAN
antenna cable is connected to the WWAN module Aux terminal.

3. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WWAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

Component replacement procedures 39

 4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard
In this section, the first table provides the main spare part number for the keyboards. The second table
provides the country codes.
Table 5-6 Keyboard descriptions and part numbers

Description Spare part number

Keyboard, no backlight L13698-xx1

Keyboard, backlit L13697-xx1

Keyboard, backlit, privacy L15500-xx1

Pointing stick covers L15396-001

Pointing stick cable L60602-001 (Cable Kit)

L72085-001 (Cable Kit,

privacy)

Table 5-7 Keyboard country codes

For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number

Belgium -A41 India -D61 Slovenia -BA1

Brazil -201 Israel -BB1 South Korea -AD1

Bulgaria -261 Italy -061 Spain -071

Canada -DB1 Japan -291 Sweden and Finland -B71

Czech Republic -FL1 Latin America -161 Switzerland -BG1

and Slovakia

Denmark -081 The Netherlands -B31 Taiwan -AB1

Denmark, Finland, and -DH1 Northern Africa -FP1 Thailand -281

Norway

France -051 Norway -091 Turkey -141

Germany -041 Portugal -131 Turkey F -541

Greece -151 Romania -271 Ukraine -BD1

Hungary -211 Russia -251 United Kingdom -031

Iceland -DD1 Saudi Arabia -171 United States -001

Before removing the keyboard, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the keyboard:
1. Remove the two Phillips M2.0 × 3.0 screws that secure the keyboard to the computer (1).

Component replacement procedures 41

 NOTE: The screws are labeled with a keyboard symbol.

2. Insert a screwdriver or similar thin tool into the hole near the fan, and then press on the back of the
keyboard until it disengages from the computer (2).

NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely
pull the keyboard cables out of the system board connectors.

3. Position the computer upright with the front toward you, and then open the computer as far as possible.

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Pry and lift to disengage the top of the keyboard (1), and then lift the rear of the keyboard (2).

5. Rotate the keyboard onto the palm rest (1).

6. Disconnect the keyboard cable from the system board ZIF connector (2).
7. Disconnect the pointing stick cable from the system board ZIF connector (3).
8. Disconnect the backlight cable from the system board ZIF connector (4) (select models only).
9. Remove the keyboard (5).

Reverse this procedure to install the keyboard.

Component replacement procedures 43

 6 Removal and replacement procedures for
authorized service provider parts

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.

Component replacement procedures

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

44 Chapter 6 Removal and replacement procedures for authorized service provider parts
Battery
Table 6-1 Battery description and part number

Description Spare part number

Battery, 3 cell, 50 Whr, 4.33 Ahr 933321-855

NOTE: HP recommends that the battery power cable be disconnected from the system board before
removing any part. You can disconnect the cable without removing the battery.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
To remove the battery:

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and shut down the computer through Windows
before removing the battery.

1. Disconnect the battery cable from the system board (1).

2. Remove the five Torx T8 2.5 × 4.0 screws (2).

Component replacement procedures 45

 3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2).

IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built
into the computer (3), and then rotate the battery into place

Reverse the removal procedures to install the battery.

46 Chapter 6 Removal and replacement procedures for authorized service provider parts
RJ-45 board with bracket
Table 6-2 RJ-45 board with bracket description and part number

Description Spare part number

RJ-45 board with bracket L19425-001

Before removing the RJ-45 board and bracket, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the RJ-45 board and bracket:
1. Remove the five Phillips M2.5 × 4.0 screws (1) that secure the assembly to the computer.
2. Rotate the assembly out of the computer (2).

Reverse this procedure to install the RJ-45 assembly.

Component replacement procedures 47

 Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal material.

Table 6-3 Heat sink description and part number

Description Spare part number

Heat sink L60623-001

Before removing the heat sink assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the heat sink assembly:
1. Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink (1),
and then remove the heat sink from the system board (2).

IMPORTANT: Take extreme care when removing the heat sink and fan assembly. The heatpipe is very
fragile and can be easily damaged and bent during removal.

48 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. Thoroughly clean the thermal material from the surfaces of the system board components (1) and the
heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.

Reverse this procedure to install the heat sink.

Component replacement procedures 49

 RTC battery
Table 6-4 RTC battery description and part number

Description Spare part number

RTC battery L13694-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the RTC battery:
1. Disconnect the RTC battery cable from the system board (1).
2. Using a flat tool (2), pry the battery out of the computer (3).

Reverse this procedure to install the RTC battery.

50 Chapter 6 Removal and replacement procedures for authorized service provider parts
Power button board
Table 6-5 Power button board description and part number

Description Spare part number

Power button board assembly L60628-001

Power button board cable L60602-001 (Cable Kit)

L72085-001 (Cable Kit,

privacy)

Before removing the power button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the power button board:

NOTE: The power button board sits under the right display hinge. You do not have to remove the display to
remove the board, but you do have to rotate the right display hinge upward to gain access.

1. Remove the two Phillips M2.5 × 4.0 screws (1) that secure the right display hinge, and then rotate the
hinge upward from on top of the power button board (2).
2. Disconnect the cable from the ZIF connector on the power button board (3).
3. Remove the Phillips M2.0 × 3.0 screw (4) that secures the power button board to the computer.
4. Remove the power button board from the computer (5).

Reverse this procedure to install the power button board.

Component replacement procedures 51

 Speaker assembly
Table 6-6 Speaker assembly description and part number

Description Spare part number

Speaker assembly (includes cable) L13684-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the speaker assembly:
1. Disconnect the speaker cable from the system board (1), and then remove the cable from the clip (2).
2. Remove the two Phillips M2.0 × 2.0 broadhead screws (3) that secure the speaker to the computer.
3. Remove the speaker from the computer (4).

Reverse this procedure to install the speaker.

52 Chapter 6 Removal and replacement procedures for authorized service provider parts
Touchpad
Table 6-7 Touchpad and cable descriptions and part numbers

Description Spare part number

Touchpad without NFC antenna L60597-001

Touchpad with NFC antenna L60598-001

Touchpad cable L60602-001 (Cable Kit)

L72085-001 (Cable Kit,

privacy)

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
Remove the touchpad:
1. Disconnect the card reader cable from the ZIF connector on the touchpad (1).
2. Disconnect the touchpad button board cable from the ZIF connector on the touchpad (2).
3. Disconnect the NFC module cable from the ZIF connector on the NFC board (3).
4. Remove the four Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer.
5. Remove the touchpad from the computer (5).

Reverse this procedure to install the touchpad.

Component replacement procedures 53

 Touchpad button board
Table 6-8 Touchpad button board description and part number

Description Spare part number

Touchpad button board L19426-001

Before removing the touchpad button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
Remove the touchpad button board:
1. Disconnect the touchpad button board cable from the ZIF connector on the touchpad (1).
2. Remove the four Phillips M2.0 × 3.0 screws (2) that secure the board to the computer, and then remove
the touchpad button board from the computer (3).

Reverse this procedure to install the touchpad button board.

54 Chapter 6 Removal and replacement procedures for authorized service provider parts
NFC module
Table 6-9 NFC module and cable descriptions and part numbers

Description Spare part number

NFC module (includes antenna cable and foam) L64720-001

Before removing the NFC module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
Remove the NFC module:
1. Disconnect the system board cable (1) and the NFC antenna (2) from the ZIF connectors on the NFC
module.
2. Use a tool to release the NFC module from the adhesive securing it to the computer (3), and then remove
the module from the computer (4).

Reverse the removal procedures to install the NFC module.

Component replacement procedures 55

 Smart card reader
Table 6-10 Smart card reader, insert, and cable descriptions and part numbers

Description Spare part number

Smart card reader L60626-001

Smart card insert L60627-001

Smart card reader cable (available in Cable Kit) L60602-001 (Cable Kit)

L72085-001 (Cable Kit,

privacy)

Before removing the card reader, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
Remove the smart card reader:

NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) in
inserted in the reader.

1. Disconnect the system board cable from the connector on the smart card reader board (1).
2. Disconnect the touchpad cable from the ZIF connector on the smart card reader board (2).
3. Remove the three Phillips M2.0 × 2.0 screws (3) that secure the smart card reader to the computer.
4. Remove the smart card reader from the computer (4).

Reverse this procedure to install the smart card reader.

56 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fan
Table 6-11 Fan description and part number

Description Spare part number

Fan L60624-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
4. Remove the keyboard (see Keyboard on page 41).
Remove the fan:

NOTE: To remove the fan you must remove screws from both the top (under the keyboard) and bottom of
the computer.

1. Position the computer upright and open as far as possible.

2. Remove the two Phillips M2.0 × 3.0 screws that secure the fan to the computer.

3. Close the computer and position it upside down.

4. Disconnect the fan cable from the system board (1).
5. Loosen the three captive Phillips screws (2) that secure the fan to the computer.

Component replacement procedures 57

 6. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

58 Chapter 6 Removal and replacement procedures for authorized service provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Table 6-12 System board descriptions and part numbers

Description Spare part number

Intel i7-8665U processor L60637-xx1

Intel i7-8665U processor (OSR) L60638-xx1

Intel i7-8565U processor L60636-xx1

Intel i5-8365U processor L60635-xx1

Intel i5-8265U processor L60634-xx1

Intel i3-8145U processor L60633-xx1

USB connector bracket L65688-001 (Bracket Kit)

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
4. Remove the keyboard (see Keyboard on page 41).
5. Remove the fan (see Fan on page 57).
When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:
● SIM card blank (only models without WWAN)

IMPORTANT: After removing the system board, remove the SIM card blank from the old system board
and insert into the new system board.

● Solid-state drive (see Solid-state drive (SSD) on page 34)

● Memory modules (see Memory modules on page 35)
● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 37)
● WWAN module (see WWAN module on page 39)
● Heat sink (see Heat sink assembly on page 48)
Remove the system board:
1. Position the computer upright and open as far as possible.

Component replacement procedures 59

 2. Remove the two Phillips M2.5 × 3.0 screws that secure the system board to the computer.

3. Close the computer and position it upside down.

60 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Disconnect the following cables from the system board:
(1) Speaker cable
(2) Display cable
(3) Camera cable
(4) Power button board cable (ZIF)
(5) Smart card reader cable (ZIF)
(6) NFC module cable (ZIF)
(7) Fingerprint reader cable (reverse ZIF)
(8) RTC battery cable

5. Remove the Phillips M2.0 × 3.0 screw (1) that secures the USB connector bracket to the computer, and
the lift the bracket off the system board (2).

Component replacement procedures 61

 6. Remove the six Phillips M2.0 × 3.0 screws (3) that secure the system board to the computer.

7. Lift the right side of the system board up at an angle (1).

8. Pull the system board up and toward the right to disengage the connectors from the left side of the
computer, and then remove the system board (2).

Reverse this procedure to install the system board.

62 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fingerprint reader assembly
Table 6-13 Fingerprint reader assembly, bracket, gasket and cable descriptions and part numbers

Description Spare part number

Fingerprint reader assembly (includes EMI gasket) L60625-001

Fingerprint reader cable L60602-001 (Cable Kit)

L72085-001 (Cable Kit, privacy)

Fingerprint reader bracket L65688-001

Fingerprint reader insert (for use in models without a fingerprint reader) L60631-001 (Plastics Kit)

Before removing the fingerprint reader assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 45).
4. Remove the system board (see System board on page 59).
Remove the fingerprint reader assembly:
1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the fingerprint reader bracket to the computer.
2. Lift the bracket from on top of the fingerprint reader assembly (2).

Component replacement procedures 63

 3. Use a tool to release the fingerprint reader board from the computer (1), and then remove the assembly
from the computer (2).

Reverse this procedure to install the fingerprint reader assembly.

64 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 45).
Remove the display assembly:
1. Disconnect the antenna cables from the WWAN module (1) and the WLAN module (2).
2. Disconnect the display cable (3) and the camera cable (3) from the system board.
3. Remove the cables from the clips built into the computer (4).

4. With the computer upside down, open the display, and then place the computer on a table with the
display positioned off the edge of the table (1).
5. Remove the five Phillips M2.5 × 4.0 screws (2) from the display hinges.

Component replacement procedures 65

 6. Lift the display assembly straight up and remove it (3).

IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are
routed and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.

7. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and
right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.

66 Chapter 6 Removal and replacement procedures for authorized service provider parts
8. Remove the display bezel (4).
The display bezel (kit includes camera privacy cover) is available using the following spare part numbers:
Models with a microphone module: L60617-001
Models with an HD camera: L60618-001
Models with an IR camera: L60619-001
Models with an IR camera and an ambient light sensor: L60620-001

9. Two different camera modules are available. Refer to the following procedure appropriate for your
computer if it is necessary to replace the camera module:
a. HD camera or microphone module
The camera privacy cover is available in the Plastics Kit as spare part number L60631-001.
Lift upward to disengage the module from the adhesive on the display enclosure (1), disconnect
the cable from the module (2), and then remove the module from the display (3).

Component replacement procedures 67

 The HD camera module is available as spare part number L60622-001. The microphone module is
available as spare part number L60630-001.
b. IR camera
Remove the tape from on top of the module (1), lift upward to disengage the module from the
adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the
module (3), and then remove the camera module from the display (4).

The IR camera module is available as spare part number L60621-001.

68 Chapter 6 Removal and replacement procedures for authorized service provider parts
10. If it is necessary to remove the ambient light sensor board, remove the foil shield from on top of the
board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), disconnect
the cable from the board (3), and then remove the board from the display (4).

The ambient light sensor board is available as spare part number L60629-001.
11. If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0 × 2.0
screws that secure the panel to the display enclosure.

12. Rotate the display panel over onto the keyboard (1).

Component replacement procedures 69

 13. On the back of the display panel, lift the tape from on top of the connector (2), and then disconnect the
display cable from the rear of the panel (3).

The raw display panel is available using the following spare part numbers:
FHD panel, non-touch, 250 nits: L60603-001
FHD panel, non-touch, models with an IR camera and ambient light sensor, 400 nits: L60609-001
FHD panel, touch-on panel (TOP), 250 nits: L60610-001
FHD panel, non-touch, privacy, 1000 nits: L60613-001
FHD panel, touch-on panel (TOP), privacy, 970 nits: L60614-001

70 Chapter 6 Removal and replacement procedures for authorized service provider parts
14. If it is necessary to replace the display hinge cover, hinges, or both, rotate top of hinge cover away from
display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2).

The display hinge cover is available in the Hinge Kit as spare part number L13683-001.
15. If it is necessary to replace the display hinges, remove the three Phillips M2.5 × 10.0 screws that secure
each hinge (1), and then remove the hinges from the display enclosure (2).
Display hinges are available in the Hinge Kit as spare part number L13683-001.

Component replacement procedures 71

 16. If it is necessary to replace the camera cable:
Camera cables are available in the Cable Kit as spare part number L60602-001 in models without a
privacy display and L72085-001 in models with a privacy display.
a. HD camera models
Disconnect the cable from the camera (1), and then remove the cable from the display enclosure
(2).

b. IR camera models
Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides
of the IR camera, and then remove the cable from the display enclosure (4).

The camera cable is available in the Cable Kit as spare part number L60602-001 in models without a
privacy display and L72085-001 in models with a privacy display.

72 Chapter 6 Removal and replacement procedures for authorized service provider parts
17. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure
(2), and then remove the antenna cables (3).

NOTE: The WLAN antennas are included with the display enclosure.

18. If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and
then remove the antenna cables (3).

NOTE: The WWAN antennas are included with the display enclosure.

The display enclosure is available as spare part number L60615-001 in models without a privacy display
and L72086-001 in models with a privacy display.
Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 73

 Top cover
Table 6-14 Top cover description and part number

Description Spare part number

Top cover (includes power button) L60632-001

The top cover remains after removing all other spare parts from the computer.

74 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Interpreting system validation diagnostic
front panel LEDs and audible codes

During the system validation phase that occurs at system startup, the BIOS validates the functionality of the
following subsystems and conditions:
● AC adapter
● System board power
● Processor failure
● BIOS corruption
● Memory failure
● Graphics failure
● System board failure
● BIOS authentication failure
If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where
applicable) are used to identify the error. These patterns will make up a two part code:
● Major – the category of the error
● Minor – the specific error within the category

NOTE: Single beep/blink codes are not used.

Number of long beeps/blinks Error category

1 Not used

2 BIOS

3 Hardware

4 Thermal

5 System board

Patterns of blink/beep codes are determined by using the following parameters:

● 1 second pause occurs after the last major blink.
● 2 second pause occurs after the last minor blink.
● Beep error code sequences occur for the first 5 iterations of the pattern and then stop.
● Blink error code sequences continue until the computer is unplugged or the power button is pressed.

NOTE: Not all diagnostic lights and audible codes are available on all models.

75
 The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the
minor error category (short blinks). For example, 3.5 indicates 3 long red blinks and 5 short white blinks to
communicate the processor is not detected.

Notebook
Major/ Caps
Component minor Lock/Num
tested code Error condition Lock LED Desktop Action

BIOS 2.2 The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at
become corrupted and there is Blink = 2 LED http://support.hp.com/us-en/document/
no recovery binary image (red.white) c02693833/.
available

2.3 The embedded controller policy CAP/NUM 2.3 - Power If you want an analysis of the event that
requires the user to enter a key Blink = 8 LED caused Sure Start recovery, replace the
sequence (SureStart 2.0) (red.white) board and send the bad board back.
Otherwise, press this key combination to
restore BIOS and boot: Up Arrow + Down
Arrow + Esc.

2.4 The embedded controller is Battery LED 2.4 - Power Wait for DXE recovery to complete.
recovering the boot block or White and LED
DXE. Since it takes 10 sec. or so Amber (red.white)
to load the DXE image and get blinking
video in the DXE case, this blink
code is necessary. (SureStart)

Hardware 3.2 The embedded controller has CAP/NUM 3.2 - Power System board replacement.
timed out waiting for BIOS to Blink = 3 LED
return from memory (red.white)
initialization

3.3 The embedded controller has CAP/NUM 3.3 - Power If the system has an MXM module, try a
timed out waiting for BIOS to Blink = 4 LED different MXM module. Otherwise, the
return from graphics (red.white) board most likely needs to be replaced.
initialization ( 4/13- Graphics
adaptor not found)

3.4 The system board displays a CAP/NUM 3.4 - Power System board replacement.
power failure (crowbar) * Blink = 5 LED
(red.white)

System 5.2 The embedded controller cannot CAP/NUM 5.2 - Power System board replacement.
board find valid firmware Blink = 7 (2 LED
BB failure) (red.white)
Battery LED
Blinking = 1
Hz (3 B
failure)

5.3 The embedded controller has CAP/NUM Not System board replacement.
timed out waiting for the BIOS Blink = 1 implemented

76 Chapter 7 Interpreting system validation diagnostic front panel LEDs and audible codes
8 Computer Setup (BIOS), TPM, and HP Sure
Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 77.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup 77

 NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 77.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 78.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:

78 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

 a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 77.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 79

 Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

80 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

9 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 81.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 81

 Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 83.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

82 Chapter 9 Using HP PC Hardware Diagnostics

 NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 83.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

Using HP PC Hardware Diagnostics UEFI 83

 1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

84 Chapter 9 Using HP PC Hardware Diagnostics

● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 85

 10 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 86).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 86).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 86).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 86).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

86 Chapter 10 Backing up, restoring, and recovering

 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 86.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 86.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Restoring and recovery 87

 11 Specifications

Computer specifications
Metric U.S.

Dimensions

Length 229.3 mm 9.03 in.

Width 310.4 mm 12.22 in.

Height (non-touch) 17.7 mm 0.70 in.

Height (touch) 17.85 mm 0.70 in.

Weight

Non-touch display 1.33 kg 2.94 lbs

Touch display 1.44 kg 3.18 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W

Operating current 4.74 A or 3.5 A

Temperature

Operating 0°C to 35°C 32°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.

88 Chapter 11 Specifications
33.8 cm (13.3 in.) display specifications
Metric U.S.

Active diagonal size 33.8 cm 13.3 in.

Resolution FHD: 1920 × 1080

Surface treatment Antiglare (except touch screen)

Brightness FHD (45% CG): 250 nits

FHD (72% CG): 400 nits (non-touch) or 1000 nits (non-touch,

privacy)

FHD (72% CG): 970 nits (touch, privacy)

Viewing angle UWVA

Backlight LED

Aspect ratio 16:9

Display panel interface eDP: 250 nits

eDP + PSR: 400 nits (non-touch)

eDP + PSR: 970 nits (touch, privacy)

M.2 SATA solid-state drive specifications

128 GB* 256 GB* 512 GB*

Height 1.35 mm 1.35 mm 1.35 mm

Weight < 10 g < 10 g < 10 g

Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M

Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec

Interface type SATA-3 SATA-3 SATA-3

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 937,766,592

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

33.8 cm (13.3 in.) display specifications 89

 M.2 PCIe solid-state drive specifications
256 GB* 512 GB*

Dimensions

Height 1 mm 1 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type ATA-7 ATA-7

Transfer rate

Sequential Read Up to 2150 MB/s Up to 2150 MB/s

Random Read Up to 300,000 IOPs Up to 300,000 IOPs

Sequential Write Up to 1260 MB/s Up to 1550 MB/s

Random Write Up to 100,000 IOPs Up to 100,000 IOPs

Ready time, Maximum (to not busy) 1.0 sec 1.0 sec

Access times

Logical 0.1 0.1

Total logical sectors 500,118,192 1,000,215,216

Operating temperature

Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)

Non-operating –40° to 80°C (–40°F to –40° to 85°C (–40°F to

176°F) 185°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

90 Chapter 11 Specifications
12 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 91

 Requirements for specific countries and regions
Table 12-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

92 Chapter 12 Power cord set requirements

Table 12-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 93

 13 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.

Current BIOS steps

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

94 Chapter 13 Statement of memory volatility

 g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.

95
 c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.

Nonvolatile memory usage

Table 13-1 Troubleshooting steps for nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

HP Sure Start flash 8 MB No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP
Sure Start
(select models
only)
on page 99.

Real Time Clock 256 bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or by
configuration data. changing the Microsoft®
memory Windows date & time.

Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is programmed A utility must be used to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.

DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)

96 Chapter 13 Statement of memory volatility

Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued)
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

System BIOS 9 MB Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are entered using
A utility must be used for
the Computer Setup (BIOS) or
writing data to this
a custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.

Intel Management 1.5 MB or 7 MB Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility must be used
http://www.hp.com/ third-party data factory or by an for updating the
support. Select store. administrator using the firmware. Only firmware
Find your Management Engine (MEBx) updates digitally signed
product, and then setup utility. The third-party by Intel can be applied
follow the on- data store contents can be using this utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.

Bluetooth flash 2 Mb No Yes Stores Bluetooth flash is A utility must be used for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.

802.11 WLAN 4 Kb to 8 Kb No Yes Stores 802.11 WLAN EEPROM is A utility must be used for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Webcam (select 64 Kb No Yes Stores webcam Webcam memory is A utility must be used for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware

Nonvolatile memory usage 97

 Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this Does this

memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

upgrade is necessary to
address a unique issue.

Fingerprint reader 512 KB flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Questions and answers

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.

98 Chapter 13 Statement of memory volatility

 4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?

IMPORTANT: Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Using HP Sure Start (select models only) 99

 14 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

100 Chapter 14 Recycling

Index

Symbols/Numerics power 13 display hinge

`product description right touchpad 11 removal 69
ethernet 3 display panel
C product description 1
A call answer light 13 display specifications 89
AC adapter, spare part numbers 25 call end light 13 DisplayPort, identifying USB Type-
ambient light sensor board camera 10 C 8
spare part number 24 identifying 10 docking connector, identifying 8
ambient light sensor, identifying 10 camera cable drive light, identifying 17
antennas spare part number 24
disconnecting 37, 39 camera light, identifying 10 E
audible codes 75 camera module electrostatic discharge (ESD) 28
audio, product description 2 removal 67 preventing damage 29
audio-out (headphone)/audio-in spare part number 24 embedded numeric keypad,
(microphone) combo jack, camera privacy cover, identifying identifying 15
identifying 7 10 error
caps lock light, identifying 12 codes 75
B cautions esc key, identifying 15
backup, creating 86 electrostatic discharge 28 ethernet
backups 86 components product description 3
battery bottom 16
removing 45 display 10 F
spare part number 45 front 17 fan
spare part numbers 22 keyboard area 11 removal 57
battery light 8 left side 9 spare part number 22, 57
beep codes 75 right side 7 fingerprint reader
bezel computer major components 20 spare part number 21
spare part number 23 Computer Setup fingerprint reader assembly
BIOS navigating and selecting 77 removal 63
determining version 78 restoring factory settings 77 spare part number 63
downloading an update 78 starting 77 fingerprint reader, identifying 14
updating 78 computer setup 77 flashing LEDs 75
Bluetooth card computer specifications 88 fn key, identifying 15
spare part number 37 connector, power 8 fn lock light, identifying 12
Bluetooth label 19
boot order D G
changing using the f9 prompt display assembly graphics, product description 1
79 removal 65 grounding methods 30
boot order, changing 87 spare part numbers 65 guidelines
bottom 19 subcomponents 23 packaging 31
bottom cover display bezel transporting 31
removing 32 removal 66 workstation 28
spare part number 22, 32 display components 10
buttons display enclosure H
left touchpad 11 spare part number 24 HDMI port, identifying 7

Index 101
 heat sink L nonvolatile memory 94
removal 48 labels num lock light 12
spare part number 22 Bluetooth 19
spare part numbers 48 regulatory 19 O
hinge serial number 18 operating system, product
removal 69 service 18 description 5
hot keys wireless certification 19
break 14 WLAN 19 P
insert 14 left side components 9 packaging guidelines 31
pause 14 lights pointing device, product
programming query 14 AC adapter and battery 8 description 4
scroll lock 14 battery 8 pointing stick, identifying 11
using 14 call answer 13 ports
HP PC Hardware Diagnostics UEFI call end 13 HDMI 7
downloading 83 camera 10 product description 4
starting 83 caps lock 12 USB SuperSpeed 7
using 82 drive 17 USB SuperSpeed port with HP
HP PC Hardware Diagnostics Windows fn lock 12 Sleep and Charge 9
downloading 81 microphone mute 12 USB Type-C power connector and
installing 82 num lock 12 Thunderbolt port with HP Sleep
using 81 power 12, 17 and Charge 8
HP Recovery media RJ-45 (network) 7 USB Type-C SuperSpeed 8
recovery 87 sharing or presenting 12 power button board
HP Sure Start 99 wireless 12, 17 spare part number 21
power button board assembly
I M removal 51
internal microphones, identifying M.2 solid-state drive spare part number 51
10, 17 specifications 90 power button, identifying 13
memory power connector
J nonvolatile 94 identifying 8
jacks product description 2 identifying USB Type-C 8
audio-out (headphone)/audio-in volatile 94 power cord
(microphone) combo 7 memory module requirements for all countries
network 7 removal 35 91
RJ-45 (network) 7 spare part number 21 requirements for specific
spare part numbers 35 countries and regions 92
K microphone set requirements 91
keyboard product description 2 power lights 12, 17
product description 4 microphone module power requirements, product
removal 41 spare part number 24 description 4
spare part number 21 microphone mute light, identifying primary storage
spare part numbers 41 12 product description 2
keypad model name 1 processors, product description 1
embedded numeric 15 product description
keys N audio 2
esc 15 network jack, identifying 7 display panel 1
fn 15 NFC module graphics 1
Windows 15 removal 55 keyboard 4
spare part number 21, 55 memory 2
NFC tapping area, identifying 11 microphone 2

102 Index
 operating system 5 S T
pointing device 4 screw kit, spare part number 26 Thunderbolt port with HP Sleep and
ports 4 security cable slot, identifying 9 Charge
power requirements 4 security, product description 5 identifying USB Type-C 8
primary storage 2 sensors top cover
processors 1 product description 4 removal 74
product name 1 serial number, computer 18 spare part number 21, 74
security 5 service labels, locating 18 touchpad
sensors 4 serviceability, product description 6 buttons 11
serviceability 6 setup utility removal 53
video 2 navigating and selecting 77 spare part number 21, 53
wireless networking 3 restoring factory settings 77 touchpad button board
product name 1 sharing or presenting light, removal 54
product name and number, identifying 12 spare part number 21, 54
computer 18 SIM card slot, identifying 7 touchpad zone
slots identifying 11
R security cable 9 TPM settings 79
raw panel SIM card 7 transporting guidelines 31
spare part number 23 smart card 9 traveling with the computer 19
recovery 86 smart card reader
discs 87 removal 56 U
HP Recovery partition 87 spare part number 56 USB SuperSpeed port with HP Sleep
media 87 smart card reader board and Charge, identifying 9
USB flash drive 87 spare part numbers 21 USB SuperSpeed port, identifying 7
recovery media smart card slot, identifying 9 USB Type-C power connector and
creating using HP Cloud Recovery solid-state drive Thunderbolt port with HP Sleep and
Download Tool 86 removal 34 Charge, identifying 8
creating using Windows tools 86 spare part numbers 22, 34 USB Type-C SuperSpeed port,
regulatory information specifications 89 identifying 8
regulatory label 19 speaker assembly
wireless certification labels 19 removal 52 V
Remote HP PC Hardware Diagnostics spare part number 52 vents, identifying 9, 14, 16
UEFI settings speakers, identifying 14 video, product description 2
customizing 84 special keys, using 15
using 84 specifications W
removal/replacement computer 88 Windows
procedures 32, 44 display 89 backup 86
removing personal data from volatile M.2 solid-state drive 90 recovery media 86
system memory 94 solid-state drive 89 system restore point 86
restoring 86 static electricity 29 Windows key, identifying 15
right side components 7 Sure Start Windows tools, using 86
RJ-45 (network) jack, identifying 7 using 80 wireless antennas
RJ-45 (network) lights, identifying system board disconnecting 37, 39
7 removal 59 wireless antennas, identifying 10
RJ-45 board with bracket spare part number 21 wireless certification label 19
removal 47 spare part numbers 59 wireless light, identifying 12, 17
spare part number 22, 47 system memory, removing personal wireless networking
RTC battery data from volatile 94 product description 3
removal 50 system restore point, creating 86 WLAN antenna
spare part number 21, 50 spare part number 24
WLAN antennas, identifying 10

Index 103
 WLAN device 19
WLAN label 19
WLAN/Bluetooth combo card
removal 37
spare part number 22, 37
workstation guidelines 28
WWAN antenna
spare part number 24
WWAN antennas, identifying 10
WWAN module
removal 39
spare part number 22, 39

104 Index