QUALITY MANUAL
1. INTRODUCTION
This Quality Manual defines the Quality Management System (QMS) implemented to ensure that the design,
construction, and commissioning of the Project meet the Authority's Requirements (Schedule D) and ISO
9001:2015 standards.
2. QUALITY POLICY
We are committed to delivering safe, high-quality, sustainable infrastructure, ensuring customer
satisfaction, compliance with statutory and regulatory requirements, and continual improvement of the
QMS.
3. SCOPE OF THE QMS
The QMS covers all activities related to:
Survey and Investigations
Design and Engineering
Procurement
Construction
Testing and Commissioning
Handover and Maintenance
4. QUALITY OBJECTIVES
Achieve 100% compliance with Authority’s Requirements.
Zero major non-conformances.
Timely submission of deliverables.
Maintain customer satisfaction index above 95%.
5. ORGANIZATION AND RESPONSIBILITIES
Key roles include:
Project Director
Project Quality Manager (PQM)
Design Quality Assurance Manager (DQAM)
Construction Quality Assurance Manager (CQAM)
Document Controller
Inspection and Test Engineers (ITE)
6. CONTEXT OF THE ORGANIZATION
Understanding external and internal issues, needs of stakeholders, and defining the QMS scope accordingly.
7. RISK AND OPPORTUNITY MANAGEMENT
Refer to the Risk and Opportunity Register for identification, evaluation, mitigation plans, and tracking.
8. OPERATIONAL CONTROL
Project phases controlled through:
Works Programme
Inspection and Test Plans (ITPs)
Monitoring of Progress Reports
9. DESIGN AND DEVELOPMENT CONTROLS
Preliminary and Definitive Design submission processes.
Lead Designer and Lead Design Checker appointment.
Design Certification (Attachment D1 compliance).
10. CONSTRUCTION PHASE QUALITY CONTROLS
Approved Material Brands
Field Quality Inspections
Laboratory Testing
Site Surveillance
Work Method Statements
11. CONTROL OF DOCUMENTS AND RECORDS
Version control through PMIS.
Secure archival of drawings, specifications, ITPs, NCRs, CARs.
12. SUPPLIER/SUBCONTRACTOR QUALITY MANAGEMENT
Pre-qualification
Performance Monitoring
Audit and Inspections
13. INTERNAL AUDITS
Conducted quarterly as per Internal Audit Plan. Findings recorded and Corrective Actions tracked.
14. NON-CONFORMANCE AND CORRECTIVE ACTION
NCRs raised for any deviation.
Root Cause Analysis and Corrective Action Requests (CARs).
Closure through verification.
15. MANAGEMENT REVIEW
Bi-annual reviews covering:
Audit results
Non-conformities
Customer feedback
Process improvements
16. CONTINUOUS IMPROVEMENT
Lessons learned, data analysis, and process reviews drive continual improvement initiatives.
[Start]
↓
[Context of Organization] → [Leadership Commitment]
↓
[Planning (Risks & Objectives)]
↓
[Design & Development] → [Procurement & Supplier Control]
↓
[Construction Execution]
↓
[Monitoring, Measurement, Analysis]
↓
[Internal Audits & NCR/CAR Handling]
↓
[Management Review]
↓
[Continuous Improvement]
↓
[End]
