GUIDE

SUPPLY CHAIN
 GENERAL PLAYERS AND DISPATCHER’S ROLE

Broker Load Board

Producer(Shipper)

Dispatcher

Owner-operator

Receiver (consignee)
ТYPES OF TRUCK AND THEIR SIZES

Large straight – can fit up to 14 standard pallets

Small straight - can fit up to 8standard pallets

Sprinter/Cargo Van - can fit up to 3-4standard pallets

48 inches Standard pallet

 TYPES OF EQUIPMENT

Pallet Jack

Lift Gate
 Dock Height

Fork Lift
ETRACKS

LOAD BARS

STRAPS
Accessories For VAN
Straps (Ratchet Straps) ​- belts (with a ratchet and without), are used to fix the
load.

Pads, Blankets ​- pillows, and blankets used to transport fragile goods.

Protect from mechanical damage during transportation and securing.

Load locks (load bars) ​-cargo lock (cargo lock), telescopic beam. Mounts
horizontally across the trailer. Attaches to the e-track or simply rests against the
walls of the trailer. Prevents longitudinal sliding of the load.
E Tracks ​- vertical (on the ceiling and on the floor) or horizontal (on the walls)
fastening points (looks like a rail with holes for fastening) in the semi-trailer for
attaching belts with clips or beams (load bars) to them for securing cargo.

Block and brace​- wooden beams that are nailed to the floor of the trailer for
additional cargo fixation in the lower part. Only for trailers with wooden floors.
Ramps (Loading Ramps) ​- a ramp for loading wheeled self-propelled
Techniques (For Step Decks).

PPE. ​ Personal Protection Equipment - shirt with long sleeves, long pants, hard
hat, safety glasses, steel toe boots.
 Load requirements and Permissions
1. TEAM REQUIRED/ TRUE TEAM – Customer needs two driver to deliver the
load non-stop while one driver is resting other is driving. Even if you have
one driver available you should offer the load and ask if the driver can
make it by the given dates. If he can do it, you can bid on the load with
customer.
ATTENTION: You can only offer it to driver if he has a second phone to
provide. Customer will send the tracking request to both phones of the
“team option”.
2. HAND LOAD/HAND UNLOADS/DRIVER ASSIST – Customer will need help
from the driver with loading/unloading the freight. You should always ask
driver how much he wants to provide assistance and you should include
that into the bid.
3. DOCK HEIGHT – you should confirm if the driver has dock height truck
(mostly large straight truck have it and sometimes small straight) if not, as
if driver has ramps.
4. DOCK HEIGHT NO RAMPS – If driver has no dock height, don’t bid.
5. TSA & TWIC CARD – permission to load straight from airport and port
zones. You should ask if driver possess this kind of permission to haul the
load. Usually this type of load paid higher.
6. HAZMAT CERTIFICATE – permission to haul hazardous material. You should
ask if driver possess this kind of permission to haul the load. Usually this
type of load paid higher.
7. DELIVER DIRRECT ASAP (AS SOON AS POSSIBLE) – load is delivering
straight with minimum stops and maximum driving.
Solo driver is a driver who drives alone in a truck. Approximately 24 hours
drive 500-600 miles. The driver has the right to drive 11 hours behind the
wheel, 30 minutes of them for a break. And also for 8 days it has 70 hours after
which it is necessary to do full recede (reset of hours) for 36 hours.
Team Drivers are drivers who ride in pairs. Approximately 24 hours drive 1000
miles per day. Each of the drivers must also observe the rules on watches, but
there are two of them constantly changing for each other, so you can not watch
their watches
Shipper / Consignor / Pick up - individual or company sending the goods, the
shipper.
Consignee / Receiver / Delivery - an individual or company receiving the
goods, consignee.
Carrier - a company that provides transport services that owns vehicles.
Freight Bill-of-Lading (Freight Bill, BL or BoL) - a document containing a
legally binding contract between the shipper and the carrier for the carriage of
goods, indicating the responsibilities of both parties. (invoice)
Loss and Damage - loss or damage to cargo during transit or at the carrier’s
warehouse. The conditions for claiming damages are usually provided in the
consignment note.
TL / FTL (Truckload (Partial), Full Truckload (Dedicated truck)) - a term
used in the field of cargo transportation. It implies the use of the trailer
exclusively, the load will occupy the entire trailer.
Dead-head - the distance that the driver must overcome empty (without load) to
the ship.
Detention - a fine (compensation) imposed by the carrier on the
consignor/consignee. The amount per hour is determined by our client, usually
from $ 25- $ 50 per hour. It starts after 2 hours of inactivity.
Pallet / Skid - a small platform, usually 40x48 inches, on which the cargo is
placed. (wooden or plastic)
Pallet jack - rock, a device for moving pallets.
Commodity (freight) - Any item of trade / freight, goods.
POD (proof of delivery) - consignment note signed by the consignee (BOL).
Dock / Door - a platform, as a rule, the same height as the trailer, where trucks
are loaded and unloaded.
Hazardous material (HazMat) - Hazardous materials are determined by the
U.S. Department of Transportation under the Federal Hazardous Materials Act.
ETA (Estimated Time of Arrival) - Estimated time of arrival.
FAK (Freight all kinds) - cargo collected from several to optimize
transportation, usually intended for several consignees.
MC (Motor carrier) number - a unique number that is assigned to the carrier
in addition to the DOT number. Used to identify and obtain advanced
information.
FID (Federal ID) or TIN (Taxpayer Identification Number) - a unique
number for identifying a company or organization.
Lumper fee - an additional amount that is paid by the driver in case of
additional actions at unloading or loading. Always paid by our customers.
Layover - The driver was not loaded/unloaded and he needs to wait for the next
day to load/unload ($ 150- $ 500)
Charge / Deduction / Cut the rate - a fine that is charged for damage, loss of
cargo or delays of the driver.
TONU (truck order not used) - payment of monetary compensation to the
carrier to the company if the driver arrived for loading and the goods were
rejected or not (price from $ 100 to $ 350).
FCFS(First come, first serve) - is the first type of loading or unloading, which
literally means whoever arrived first is the first to unload. For example, a driver
can Unload from 5:00 to 15:00.
Appointment- the second type of loading or unloading, when the driver must
arrive at a specific time, for example, at 10:00.
Twic card - permission to enter the airport or port.
Tanker endorsement - permission to transport liquids in large
volumes.
Alcohol permit - permission to transport alcohol.

Set up packet - a set of documents that is provided

broker/client, if he has not previously worked with our company.
Full recede (restart) - a complete reset of the driver’s clock for 36 hours.
Rate confirmation - a document for the cargo, which indicates the loading
point and unloading, freight shipping price.
Zipcode - index.
Logbook - is a laptop that controls the driver’s watch.
No touch to the driver- this means that the driver’s help in loading or
unloading is not required.
Pick up / delivery number - the number by which the driver can get
cargo pick up or unload on delivery.
Book a load - take RC (Rate Confirmation) from the client.
 WORK
PROCESS
 WORK PROCESS
LOCATION UPDATE.

Location update is done in two steps first send a message to the driver in the morning (7am) requesting
his location and if he does not respond by 8 am step 2 call him and request on the phone.

Phone location request: Good morning_________, this is _________ with Maawe Expess. Could you
please confirm you current location and availability. (could also be said on your own words)

LOCATION UPDATE IN THE SYSTEM.

After driver provides you a zip code of his location you should go to the Info board and update it in
there.

LOAD SEARCH

You are offering the load basing on the following criteria:

  State
 Truck availability
 Free space in the truck
 Truck’s payload

OFFERING A LOAD TO THE DRIVER

CALLING SCRIPT
Good morning, this is ______ with Express Wheels. Are you still
available?
I have an offer coming out [state]-[city, state] Its picking up today
at [time/date] and delivers on [date/time]
There will be [amount of pallet
Weight and their dimensions]
There is [quantity of loaded miles] and [quantity of empty miles]
How much would you like to bid?
Thanks you, please hold 15 minutes

EXAMPLE:
Good morning, this is _______ with Express Wheels. Are you still
available?
I have an offer coming out NY to FL Miami Its picking up today at
today at 10 am and delivers on the 8 th at 8 am
There will be 6 pallets, 48/40/48, 3000 pounds.
There is 1500 loaded miles and 32 empty
How much would you like to bid?
Thanks you, please hold 15 minutes
 WORK WITH OBJECTIONS

Remember, objection is not a rejection it’s a request for more information.

We will provide you with a couple of objection breakers, but in every situation you will have to be savvy
and use your mind.

“Rate is to law” – (1) I understand, but this is the best price for the customer. The compaction is to
height. Its lots of trucks around you giving lower rates. If you don’t wont to stack here, we I would advise
you to take it and get moving.

(2) –We don’t really have many options today and that is the best rate for our customers if you really
want to move out of here you should take it if you don’t want to stuck here for today/the weekend.

(3( - You are making more money moving constantly, running after the bid caches which does
not happen everyday!

“ I am on hold with another company” – first ask for what load, if it’s the same load you want to offer,
or same load you seen in the load board but didn’t offer bid on it with him! If its not the same load ask
him when the hold time expires and try to get the rate from him telling that you will place a bid once his
hold time expires and once you hung up place a bid for the load immediately

Extra tips

When drivers insist on one rate:

Depending on how long you have bided for loads for that particular driver.

1. For the first 3hours, bid for loads with the drivers rate,

2. After 3hours, you must have known what rate goes for loads at different destination.

3. You should be able to tell the driver that, we have been bidding loads now for 3hrs at your rate and
there is no responds. And even the ones that have responded are giving it at a … rate. I think we need to
step down a little.

4. If driver refuses to step down his rates, you should tell the driver that, “today the rates are between …
to … and if you are not going to take them then, you would have to wait next time when the rates are
good”

BUT: if you continue waiting for only good rates, you might end up taking only one load within 2
weeks for good rates. It is better for you to compromise a little so you can get load every day.

5. Make sure you call the drivers all the times to tell them about the loads. Keep them posted on
every steps when bidding loads

6. You are a dispatcher and you should learn how to negotiate, and you should understand the market.

“Load has no dimensions” – we will provide your truck dimensions to the customer to make sure it will
fit.

BIDDING

Once you took a rate from the driver you next fill out the template in any necessary field
Send it to the broker. After it was sent send few templates to make the customer to see your emails
Once the broker responds, try to negotiate rate with him, or if he needs provide all the necessary

info.

SETTING THE ORDER IN THE SYSTEM

When you’ve been awarded with the load next step is to set it up in the system.

First you need to create a folder in Google drive with load number by order and abbreviations of
states “ from and to”.

Then you will have to upload the rate con from the broker and any other paperwork he will send you.

Later when you get pod with pictures of freight, that also should be added into the folder.

Next step Is to dispatch the driver to pick up. Use the info given to you form the RC (rate confirmation) to
build rc for the driver and send it to him by text massage on the phone. See example:
 DISPATCHING

Once you dispatched your truck to pu (pick-up) you need to make sure driver is on site on time. Once
he gets “on site” you have to notify the broker. Once driver gets loaded he has to send you a WITH
RECEIVER’S SIGNATURE ON IT AT APROPRIATE PLACE and pictures of freight inside of the truck. Once
you have that, you need to notify the broker and send him photo of bol (Bill of Lading) and photo of
unloaded freight. Both, driver and you need to wait till broker confirms everything with the customer
and gives us good to go.
 When driver is on the way you have to provide updates when ever he requests it. Once driver is on site,
you have to notify the broker. Once driver is unloaded he has to send you a GOOD PHOTO OF POD
(Prove of delivery) WITH RECEIVER’S SIGNATURE ON IT AT THE APROPRIATE PLACE and photos of
unloaded freight and you provide that to the broker. Both, driver and you need to wait till broker
confirms everything with the customer and gives us good to go.
 Drive53 New Company Revisions

I. If an employee brings to the company income more than $1000.00, then the employee

gets a bonus of $50 of the amount.

II. Dispatchers should not take loads less than the indicated amount.

PLEASE, FOLLOW THIS RATELIST!

Miles Van Small Box Large Straight

From 0 to 300 Good-bad Good-bad Good-bad

$2.00-2.50 $2.50-$3.00 $3.00-$4.50

From 300 to 500 Good-bad Good-bad Good-bad

$1.55-$2.00 $1.70-$2.00 $2.80-$4.00

From 500 to 800 Good-bad Good-bad Good-bad

$1.10-$1.20 $1.20-$1.50 $1.70-$3.00

From 800 to 1000 Good-bad Good-bad Good-bad

$0.85-$1.00 $1.00-$1.30 $1.70-$2.20

From 1000 to 2000 Good-bad Good-bad Good-bad

$0.85-95 $1.00-$1.10 $1.65-$2.00

From 2000 and more Good-bad Good-bad Good-bad

$0.90-$0.95. $1.00-$1.10 $1.60-$1.90

NOTES: Loads to states with red zones can be taken for higher rates than in the rate list and
loads from red areas can be taker for lower rates than indicated, but only if driver is ok with it!