FIRE STICK INSTALLATION GUIDE:
IMPORTANT INFO BEFORE YOU START:
If you don't see the Developer Options in step 1. then please
watch this short video which will show you how to enable
it: [Link]
1. Make sure you are on the top row on the main Amazon screen & press RIGHT -
> on the remote to navigate to: Settings -> My Fire TV -> Developer Options [If
you cannot see Developer Options see message above]
2. Then select "Apps from Unknown Sources" and turn it to "ON" [IF this isn't
available ignore this step and go to 3.]
3. Now navigate to Settings -> Preferences -> Privacy Settings and make sure
the Collect App Usage Data is set to “OFF”
4. Now press the "Home" button on the remote to go back to the Amazon home
screen.
5. Press LEFT on the remote & click on FIND, then click SEARCH & again
click OK
6. Now use the search keyboard & start typing the word "Downloader"
(Downloader for fire Stick)
*If you cannot find the downloader, try using the Alexa button on the fire stick
remote and clearly speak DOWNLOADER and it should show up.
If you still cannot find it then has probably been removed from searches (especially
Amazon Spain) so you will need to find it manually by following the guide below:
1. From the Amazon Home screen click Find (Magnifying Glass)
2. Now scroll down and click OK the box App Store
3. Scroll down and right to All Categories and click OK
4. Now scroll down to Utilities box and click OK
5. Now you should be able to see the Downloader app and click it to Install
7. Now press OK on the orange Downloader app icon and press "OK" where it
says Download or Install.
8. The app will start downloading & installing, once complete you need to click on
"OPEN" to open the downloader app *If you see a notice box appear regarding
Unknown sources then click on the SETTINGS box on the screen click on
Unknown Sources and turn ON allow Unknown Sources for Downloader
app. Once done click Back -> Back -> Back until you are back at the same setup
screen and then you can continue.
9. Open Downloader app and click "ALLOW" to give permission to store data if
asked
10. Now you need to press UP to the large rectangle box (above the yellow box
with the word GO) and type this number: 834047and then click GO (if 834047
doesn't work try clicking on the text [Link]/ebppav99). You maybe be prompted to
click a blue box to agree to terms so click OK and then OK for a 2nd time if you
see [PAUSED] on the screen.
11. Now the app will start to download so once completed click DOWN and
RIGHT to the word Install (bottom right of the screen) then click OPEN by doing
the same (DOWN & RIGHT) to open the app, click TV, then RIGHT -> on
remote, click OK to choose the language you wish to use and RIGHT -> again
and you will see the Login screen, so now you should enter the following:
Profile Name: [This can be anything you want e.g., your name or TVS3]
Username: [As provided by us]
Password: [As provided by us]
Select Server: TVS3, TVS4 or TVS1 [Choose whichever server we advised
you when we provided you with the login details]
Then Tick/Click on Set as default Profile
12. Now click Login box and at the next screen press LEFT on your remote so the
box top left with the details in you created changes to ORANGE and then
click OK
13. Now you should see Connecting to...
14. Once you are at the app main menu you can click Live TV, choose a
category/folder, then click on a channel and click OK again to watch in large
screen format.
*To choose another channel you can either press the BACK button on remote once
to stay in the same folder or back twice to come out and navigate to another
category/folder.
PLEASE ALSO SEE IMPORTANT INFO BELOW
ADDITIONAL HELPFUL INFORMATION:
HELP WITH BUFFER FROM YOU ISP (Internet Service Provider):
This app is called Purple DNS which basically changes the DNS in the device you
are using and converts it to a DNS you choose from the app, this app can provide a
faster response time from DNS requests sent from your device for streaming.
So on your Fire Stick scroll to FIND and click down. Then you can search for
PURPLE DNS, once found you should install and open the app, press Right and
OK for TV |(or down and right if using a Mobile device) and then press Right to
the Select DNS and scroll to a DNS that you wish to use, we recommend the
Google although some ISP are blocking this so if you have any issues go back and
try another, just click Use and then OK again to Activate this DNS, and you will
be prompted if you wish to change settings so click OK and then you will have
changed your DNS Resolver. Press Home and open the main app as normal.
You can also download it direct using the Downloader app with Downloader code:
787970 or for Android using a web browser: [Link]
For further setup guide please see the link below:
[Link]
HELP WITH BUFFER OR STICK RUNNING SLOW:
From the main Amazon HOME screen:
1. Go to Find -> Search on your Fire Stick and type Background Apps and
you will see an app like below:
Background
Apps & Process List_^^
2. Now click the app and download & Install it.
3. Open the app and click Refresh box top left
4. Now you will see the apps running in background
5. Now scroll across to CLOSE ALL APPS and click OK
6. Now each app will open one at a time
7. So now scroll to FORCE STOP and click OK
8. Now scroll to Clear Cache (NOT Clear Data) and click OK
9. Now click the Back ⬅ button on your remote and it will open the next app in
the list.
10. Do the same with all apps until all apps are closed and the cache is clean.
11. Now simply press HOME button on the remote and open the app you want
to use.
You MUST NOT press CLEAR DATA or you’ll wipe the app memory
We also recommend that you unplug your internet router for at least 5-6
minutes after doing the above, this cleans all cache from the system and can
help with speed.
SPINNING CIRCLE OR BLANK SCREEN HELP:
If you are having issues with the service such as blank screen, sound only, or just
spinning circle we recommend you carry out the following exactly as it is written
below:
1. From main Fire Stick menu scroll across the top to Settings -> Applications ->
Manage Installed Applications -> (App name e.g. Purple Globe-> 1st click Force
Stop then click Clear Cache (NOT Data) and return to Home screen.
2. Unplug the mains power plug from the mains socket that powers the stick.
3. Unplug the Internet router power plug from the mains socket that powers the
router.
4. Leave both unplugged for 4-5 so they power down the electrical components
inside (VERY important).
5. After 4-5 mins plug both plugs back into their respective sockets.
6. Now check Live TV again...
---------------------------------------------------------------------------------------
N.B. You should ideally unplug the stick at night when not in use as even though it
might be off on the stick it can still build up cache memory which when it gets
almost full it slows everything down. Also reboot router once a week too..
SOUND SYNC FIX:
Extra Audio & Sound settings on latest Amazon Fire Sticks:
Just navigate to Display & Audio -> Audio -> Surround Sound & set to PCM
Plus you can also check & adjust sound sync in AV Sync Tuning which is in same
section at bottom.
ADDITIONAL HELP FOR MOVIES & SERIES:
FIX FOR MOVIES NOT PLAYING:
From Amazon HOME screen:
1. Go to FIND and then click on SEARCH.
2. Start typing VLC Media and you’ll see "VLC Media Player For Fire" so
scroll to highlight it and click OK.
3. Download it to your Fire Stick and install it.
4. Now go back to the IPTV app and open it (do NOT open the VLC app), then
from main app screen scroll right to the Settings icon (top right) and click it.
5. Scroll to "External Players" and click on it.
6. Choose “+ADD PLAYER" at the top right and scroll to "VLC" [Link]
and select it by clicking OK
7. You may be asked "Are you sure you want to add this player?" so click ADD.
8. Now it will appear in the Settings | External Players.
9. Click "BACK" to return to the SETTINGS menu & navigate to "Player
Selection" and click OK.
10. Scroll up to "MOVIES" and click on the dropdown menu box and select
"VLC" & click OK.
11. Now scroll down & click "BACK" and go back to main menu and you’re done.
FIX FOR SERIES NOT PLAYING OR SPINNING CIRCLE:
When the series won’t load, or blue circle appears when trying to play:
1. Press UP and scroll LEFT 2 times to the Cine cam icon and click OK.
2. This will change the player to another using a different player format.
3. If still the same try doing the same again to change to another player (you can do
this up to 4 times) as this will normally solve playback problems.
ADDING MORE APPS VIA APP STORE APP:
You can download the new App Store from the links below:
Downloader code: 7454962
Android: [Link]
Short URL: [Link]/7454962
To access this app you will need to use the same login Username & Password
provided by your reseller which is the same as accessing the main streaming app.
When you open the app you will need to Allow storage when prompted. Then after
the app downloads for the 1st time you will see a warning For your security... so
click Settings then Install Unknown Apps and scroll down to Appstore and click
OK on the remote to change from OFF to ON then click Back 2 times and click
Install button to install the app.
*We do recommend you have at least 2 main apps on your device.
