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Sunbird DCIM Professional Services: Data

DCIM Startup As Easy As 1, 2, 3

Sheet

100% Supported Solutions 1. Import your existing data

Sunbird’s Data Center Services quickly put our With Sunbird’s flexible discovery and import capability, you can get your existing
customers on the path to easily manages their data data into our system in a snap. With our built in smart models library and support for
center infrastructure with their new DCIM software. existing Visio and AutoCAD floor maps, getting data in becomes a chore of the past.
A Professional Service Engineer (PSE) will serve as a
single point of contact to build a project plan, includ-
ing DCIM best practices to ensure success.
2. Configuration services provide guidance
If you have a smaller site or want to tackle a larger one on your own, we offer a 4 day
Customers will be provided with detailed project
QuickStart Service to get you going. Turnkey implementation is also available so you
plans, database population services, post-implemen-
can focus more on your day job.
tation verification, and training programs that enable
administrators and end-users to efficiently manage
their data centers. 3. Hands-on training ensures success
With 100% supported solutions from Sunbird your To ensure you get the most out of your investment, training is provided with both our
data center infrastructure management transition will service options by our implementation experts. Before we hand over the keys, we
be easy and quick - getting you from where you are want to ensure you extract maximum value from your investment.
today to where you want to be tomorrow.

DS001 July 2022

[Link] | (732) 993-4476 | 30 Knightsbridge Road, Suite 620, Piscataway, NJ 08854

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Sunbird DCIM Professional Services: Data

DCIM Startup As Easy As 1, 2, 3

Sheet

Sunbird’s Professional Services team is available to help you get up and running, fast and painless. Depending on your staffing needs and
available time, choose from our two options - Turnkey and QuickStart Implementation and Training Services.

QuickStart: DCIM Support for DIY Installations

Get online fast and learn how to minimize interruptions to your day-to-day operations while maximizing your Data Center management
effectiveness. With Sunbird’s QuickStart you will learn the essentials about your new DCIM solution, product features, functionality, and
system capabilities, and get the tools you need to successfully install your new Data Center management solution.

Throughout the four day on-site program a Sunbird Professional Services Engineer (PSE) will work with you sharing our best practices to help
define a Statement of Work and Training program that enables you to be effective from day one.

With Sunbird’s QuickStart, you receive: Sunbird’s QuickStart also includes on-site
Joint review of a clear Statement Of Work (SOW)
support structured as follows:
1. Readiness Review & Initial Admin Training
Starter Packet including:
Import templates Data Center Managers will learn the “how and why’s?” of building
Quick setup guides a DCIM site through hands-on implementation and deployment
Implementation check-lists training.
Access to online support resources
Working system with starter cabinets
On-site support 2. Build a Site in DCIM system
Add Cabinets, Servers, Network, and Storage Data Center
Managers will learn how to import and link drawings to create
and configure cabinets, devices, and network connections.

Configure power, networking, and environmental Data Center

Managers will learn how to import and configure power and
environmental devices and connections. Review daily/monthly
system administration and maintenance activities.

3. End-User Training
Focused on end-users, change control, workflow and how to man-
age moves/adds/changes; dashboards and capacity planning;
system navigation and reporting; search, filtering, and editing will be
reviewed.

DS001 July 2022

[Link] | (732) 993-4476 | 30 Knightsbridge Road, Suite 620, Piscataway, NJ 08854

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Sunbird DCIM Professional Services: Data

DCIM Startup As Easy As 1, 2, 3

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Turnkey: Leave All the Work to Us

Whether your current data center infrastructure information exists in the form of a
spreadsheet or other tool, the migration and onboarding of a new system may take hours
of time and effort. With Sunbird’s Turnkey Services, you can get your DCIM system online
fast without getting your hands (too) dirty. Sunbird’s Turnkey Services essentially consist of
three different modules with a Sunbird Professional Service Engineer (PSE) acting as the
single point of contact, implementing and completing the project. The assigned PSE will
initiate a kick off meeting and review with you a detailed work plan.

3-Phase Turnkey Approach

Phase 1: Phase 2: Phase 3:
Basic Setup and Planning Data Collection and Migration End User Training

Introduce and orient the project On-site, Sunbird will collect the Change control, workflow and
team existing data center information how to manage moves/adds/
directly from you and/or collect changes
Review detailed Statement Of the data from the Data Center
Work and finalize project plan itself. Dashboards and capacity
planning
Baseline existing data for the Offsite, Sunbird will migrate
DCIM system and/or collect the Asset, Power, System navigation and reporting
and Network management
Review setup and configuration data from existing customer Search, filtering, and editing
of DCIM system based on best documentation and data. At the
practices and workflow end of this phase you will have End user training can be done
a populated database and a on-site or by remote training
Review any gaps or risks to working system. sessions.
success and develop an action
plan

Provide initial administrator

training

Basic set-up and Planning is done

on-site.

DS001 July 2022

[Link] | (732) 993-4476 | 30 Knightsbridge Road, Suite 620, Piscataway, NJ 08854

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Sunbird DCIM Professional Services: Data

DCIM Startup As Easy As 1, 2, 3

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Training: Gain Knowledge and Ensure Success

Training is a critical piece to the implementation and the quickest route to success with your DCIM Solution. Experience has shown that with
proper training your data center staff will be ready to maintain DCIM system. Sunbird offers training courses for both DCIM system adminis-
trators and day-to-day end users to ensure that both the administrators as well as the end users gain the knowledge needed to manage and
report the DCIM system. Sunbird offers utmost flexibility to get your staff up to speed with delivery on-site, remote, hosted, or online. Our goal
is to walk away with the comfort that you’re going to use the DCIM system and see value day one.

System Administration Training Online Video Library for Easy Adoption

Target Audience: DCIM System Administrators Take the module you are interested in or take all
the modules
Description: Sunbird Services will demonstrate how to add a
New Features
new site or data center to the DCIM system, manage the work-
flow and change control processes, system maintenance and Software Installation
support, how and where to get answers, and how to create your
own reports. Floor Plan

Recorded for those unable to attend, for future reference, and for Introduction and Navigation
remote sites.
Visualization and Capacity Planning

Adding and Editing Items: Device, Network, Cabinet,

End-User Training
Communications, Power
Target Audience: Day-to-Day End Users
IP Space Management
Description: Sunbird Services will demonstrate how to perform
Change Control Process
moves/adds/changes; using dashboards and capacity planning;
system navigation and reporting; search, filtering, and editing. Reports

SNMP Discovery

Import Wizard

Administrative Tasks

Call 732.993.4476 or visit [Link]

Sunbird Software is changing the way data centers are being managed. With a focus on real user scenarios for real customer problems, we help data center operators
manage tasks and processes faster and more efficient than ever before, while saving costs and improving availability. We strive to eliminate the complexity they have been
forced to accept from point tools and home grown applications, removing the dependency on emails and spreadsheets to transform the delivery of data center services.
Sunbird delivers on this commitment with unexpected simplicity through products that are easy to find, buy, deploy, use, and maintain. Our solutions are rooted in our
deep connections with our customers who share best practices and participate in our user groups and product development process.

Based in Piscataway, NJ, Sunbird serves over 1,850 DCIM customers worldwide. For more information, please visit [Link].

© 2022 Sunbird Software. All rights reserved. dcTrack and Power IQ are registered are registered trademarks of Sunbird Software.

DS001 July 2022

[Link] | (732) 993-4476 | 30 Knightsbridge Road, Suite 620, Piscataway, NJ 08854