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PREFACE
English for Electrical and Electronic Engineering series are aimed to develop the ability
to communicate in English for the students specialized in Electrical and Electronic Engineering at
Hanoi University of Industry. Different from other general English textbooks, the topics and
activities designed in the series have been carefully selected to match the interests and meet the
needs of the students who are studying and going to work in Electrical and Electronic Engineering
fields. As a component of a blended learning program package, the series are used chiefly for face-
to-face lessons which operate along with an integrated program of online learning tasks. To address
the diversity in the interests, English proficiency levels and learning styles of the student
population, excessive care has been taken to allow flexibility in selecting and adapting classroom
activities in response to students’ current learning needs with high priority placed on speaking
skills. A nice mixture of pair, group and individual activities with authentic materials and close-
to-real-life situations are intended to stimulate and maintain students’ learning motivation
throughout the courses.

This book, English for Electrical and Electronic Engineering 6, is the last book in the
series which has been developed for 3rd year students majoring in Electrical and Electronic
Engineering at Hanoi University of Industry. These students are expected to have completed the
first 5 books in the series. This book consists of 8 units covering essential topics of the fields: Unit
1- Manuals, Unit 2- Operation, Unit 3-Product Reviews, Unit 4-Meeting Reports, Unit 5-Making
Requests, Unit 6-Technical Problems and Advice, Unit 7- Professional Portfolio, and Unit 8- Job
interview. Each unit comprises 2 lessons with a warm-up activity and three or four motivational
and encouraging pair-work, group-work or individual activities. Before face-to-face lessons,
students are required to complete all the related online learning tasks which help develop necessary
language knowledge (related vocabulary and structures) and skills for oral interactions and
language practices in face-to-face classes. The check list at the end of each lesson facilitates
students’ learning reflection and develops their ability to monitor their own learning. By the end
of the course, students are expected to develop not only English language skills but also
exploratory, argumentative, analytical, problem solving, and teamwork skills which are
indispensable for their success in study at the University and their work after graduation.

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 With all the burning enthusiasm and all-out effort spent on designing this book, it is hoped
that teachers and students will be using it with full enjoyment and gaining great success in
mastering English for Electrical and Electronic Engineering.

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 ACKNOWLEDGEMENT

In the preparation and completion of this textbook, we have received

guidance, encouragement and support from a number of people. Without their
assistance and support, this textbook might not be completed.

First of all, we would like to take this chance to express the deepest gratitude
to the Management Board of Hanoi University of Industry (HaUI), who have created
favorable conditions for us to design and complete this textbook.

Our gratitude also goes to the Management Board and all the staff members
of Faculty of Foreign Languages at HaUI for their valuable guidance, excellent
suggestions, and constant encouragement and contribution. This textbook would not
have been completed without their help and contribution.

We also owe a great debt of gratitude to the Dean and lecturers of Faculties
of Electronic Engineering and Electrical Engineering at HaUI. Without their useful
assistance and constructive feedback, we could not manage to finish our project.

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 UNIT CONTENT CHART
ONLINE MATERIALS
UNITS
Vocabulary Language focus Listening
Words and phrases for -Imperative Technical instructions
technical manuals
-Conditional Type 1 sentence
UNIT 1 - Conjunctions:
Before/when/while/after
MANUALS

- Conditional Type 1 - Technical operations

sentence
Words and phrases for
equipment operation -Once as a conjunction

UNIT 2 -Enable/disable/disable

-Imperative
OPERATIONS

Words for product - Comparatives Review of electrical/

review electronic product
- Structures for giving
UNIT 3 opinions, agreeing and
disagreeing in discussion
PRODUCT
REVIEWS

Words for technical - Past Simple Note-taking of a report

reports
- Present perfect

- Future tenses

- Suggestion and
UNIT 4 recommendation expressions

MEETING
REPORTS

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 ONLINE MATERIALS FACE-TO-FACE CLASS MATERIALS

Reading Writing Speaking Test yourself

- Extracts from technical Sentence building Describe technical Self-assessment

manuals and repair instructions and warnings of
manuals Parts of a technical a specific electronic/
manual electrical product
- Articles of technical
instruction

Short articles about Operation process of an Describe the process of how Self-assessment
equipment operation electrical/ electronic equipment operates in
device various contexts

Reviews of electrical/ A review about an Make conversations about Self-assessment

electronic products electrical/ electronic specifications and features of
device two products

Discuss the pros and cons of

a product

Extracts of weekly A weekly progress Make a technical report Self-assessment

progress reports report/ an incident report based on a given note

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 ONLINE MATERIALS
UNITS
Vocabulary Language focus Listening
Words and phrases for -The Present Perfect Tips to ask for requests
making requests
-Conditional Sentences Type
UNIT 5 1

Structures to make a request

MAKING
REQUESTS

Words and expressions Structures to diagnose and Conversations of

for technical problems give advice technical supports

UNIT 6 and giving advice

TECHNICAL
PROBLEMS
AND ADVICE

Words and phrases for Modal verb: Would Tips to write a cover
cover letters letter
Reduced relative clauses

UNIT 7

PROFESSIONAL

PORTFOLIO

Words for job interview Review of tenses Job interview tips

Conversations of job
UNIT 8 interview

JOB
INTERVIEWS

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 ONLINE MATERIALS FACE-TO-FACE CLASS MATERIALS

Reading Writing Speaking Test yourself

Email and excerpts of Email to ask for days off Make requests in workplace Self-assessment
articles related to ask for context
requests Email to ask for advance
payment

Advertisements and Email in response to Make a conversation on Self-assessment

articles related to technical technical problems of technical support
problems of electrical/ electrical/ electronic
electronic devices devices Give a short talk to give
advice on technical issues

Job ads, cover letters and A cover letter in Making a short presentation Self-assessment
articles about tips to write response to a job ad on how to write a cover letter

a cover letter

Job ads, articles about job Sentence building in job Make conversations in job Self-assessment
interviews. interview interview context

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CONTENTS
PREFACE ............................................................................................. 1
ACKNOWLEDGEMENT ................................................................... 3
UNIT CONTENT CHART .................................................................. 4
UNIT 1: MANUALS ............................................................................ 9
UNIT 2: OPERATION....................................................................... 25
UNIT 3: PRODUCT REVIEW.......................................................... 36
UNIT 4: MEETING REPORTS ........................................................ 50
UNIT 5: MAKING REQUESTS ....................................................... 61
UNIT 6: TECHNICAL PROBLEMS AND ADVICE...................... 74
UNIT 7: PROFESSIONAL PORTFOLIO ....................................... 86
UNIT 8: JOB INTERVIEW .............................................................. 99
ACTIVITY FILES ........................................................................... 113
ASSESSMENT PRESENTATION RUBRICS ............................... 121
REFERENCES ................................................................................. 166

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 UNIT 1: MANUALS
1. Overall objective

At the end of this unit you will be able to:

ü Describe technical instructions and warnings of a specific electronic/
electrical product in oral forms based on given information.

2. Key language knowledge

2.1. Vocabulary

A. Nouns • reboot /riːˈbuːt/

• reverse /rɪˈvɜːs/
• guideline /ˈɡʌɪdlʌɪn/
• secure /sɪˈkjʊər/
• latch /latʃ/
• slide /slaɪd/
• peripheral/pəˈrɪfərəl/
• unplug /ʌnˈplʌɡ/
• spudger /spʌdʒər/
• tweezers /ˈtwiːzəz/

C. Adjectives
B. Verbs
• external /ɪkˈstəːn(ə)l/
• align /əˈlaɪn/
• internal /ɪnˈtɜːnl/
• detach /dɪˈtætʃ/
• disconnect /dɪskəˈnekt/
• lift /lɪft/
• mend /mend/
• pry /praɪ/

2.2. Language Focus

A. Imperative

Usage: Imperative is used to give instructions, commands and orders. It is a very

simple structure because we do not need to use the subject. 9
Structure:

V (infinitive) + O Be + Adjective/ P2
Positive
form E.g.: Cut off the electricity to avoid E.g.: Be careful when working
electric shock. with live wires.

Don’t + V (infinitive) + O Don’t + be + Adjective/ P2

Negative
form E.g.: Don’t forget to unplug this E.g.: Don’t be rushed when
equipment when fixing it. fixing the light.

B. Conditional Sentences Type 1

Usage: Type 1 conditional sentences are used to talk about real and possible situations.

Structure:

If clause (condition) Main clause (result)

If + present simple S + future simple

E.g.:

1. If your computer has Bluetooth, setup will take place wirelessly.

2. If you turn iPhone off after setting up the Touch ID sensor, you will be asked to
confirm your passcode when you turn iPhone back on.

C. Conjunctions

Before

When/ While V-ing, (S+) V

After

E.g.:

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 1. When purchasing from the App Store, follow the prompts to enable purchases
with your fingerprint.

2. Before selling or giving away your iPhone, erase it completely to remove all of
your personal data.

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.
Online learning task Completed

Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Task 1.1 .....................
Task 1.2 .....................
Presentation 2 .....................
Task 2.1 .....................
Task 2.2 .....................
Section Test .....................
Listening
Task 1.1 .....................
Task 1.2 .....................
Task 2.1 .....................
Task 2.2 .....................
Task 3.1 …..................
Task 3.2 .....................

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 Task 3.3 …..................
Task 4.1 …..................
Task 4.2 …..................
Task 4.3 .....................
Reading
Task 1 …..................
Task 2.1 .....................
Task 2.2 …..................
Task 2.3 .....................
Task 3.1 …..................
Task 3.2 …..................
Task 4.1 …..................
Task 4.2 …..................
Task 4.3 …..................
Writing ......................
Presentation ......................
Task 1 ......................
Task 2 ......................
Task 3 ......................

4. Face- to-face class materials

LESSON 1

Warm-up: Word Puzzle

• Work in two groups.

• Complete the word puzzle and find the down word.

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 1
2
3
4
5
6
7
8
9
10
11

Activity 1: Sentence Building

• Work individually.
• Write sentences based on given words.
• Check your answers in pairs.

E.g. Remove/ three/ screws/ top/ keyboard.

è Remove three screws from the top of the keyboard.

1. Always/ remove/ peripherals/ battery/ AC adapter/ before/ open/ laptop case.

è _______________________________________________________

2. Start/ by/ disconnect/ battery/ three/ display connectors.

è _______________________________________________________

3. Use/ only/ batteries/ chargers/ provide/ Nokia/ for/ use/ model.

è _______________________________________________________

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4. If/ battery/ discharge/ charging indicator/ take/ few minutes/ appear.

è _______________________________________________________

5. This/ device/ be/ for/ use/ when/ supply/ with power/ AC3-charger.

è _______________________________________________________

Activity 2: Reading

Pre-Reading:

• Work in groups.
• Discuss the question:
“What equipment do you need to replace the keyboard of a laptop?”

While-Reading:

• Work individually.
• Read the text and do the following tasks.

REMOVING AND REPLACING KEYBOARD

These instructions will help you to remove and replace keyboards on various laptops.

Warning!

• Always remove the battery and unplug the AC adapter before you open the
laptop case.
• If you damage the keyboard connector on the motherboard, you’ll have to
replace the whole motherboard.
Procedure for Sony Vaio PCG-K33 (model PCG-9S1L) notebook:

• Insert a small flathead screwdriver under the keyboard bezel and carefully lift
it up. Continue releasing plastic latches and removing the keyboard bezel with
your fingers.
Note: Be careful, on some models the bezel might be connected to the motherboard.
If you accidentally pull the cable, connect it back. It is not necessary to disconnect

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 the keyboard bezel from the motherboard in order to remove and replace the
keyboard, just put it aside so you can access the keyboard screws.
• Remove three (or more) screws from the top of the keyboard. Carefully lift up
the keyboard from the laptop case.
Note: The keyboard connects to the motherboard via a flat ribbon cable. Before you
pull the cable from the connector, you’ll have to unlock the connector.
• Carefully move the connector lock 2-3 millimeters up and after that pull the
keyboard cable. To install the keyboard, follow the above steps in the reverse
order.

Task 1: Read the text and order the pictures.

A. B.

C. D.

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 E.

Retrieved from [Link]

Task 2: Read and decide whether the following statements are True (T) or False (F).

1. Steps for removing and replacing the keyboard may be the same for many laptops.

2. After lifting up the keyboard, release plastic latches and remove the keyboard
bezel with a flathead screwdriver.

3. The keyboard bezel must be disconnected from the motherboard to remove and
replace the keyboard.

4. You have to unlock the connector cable then pull it out from the connector.

5. You should follow the same procedure to install the keyboard.

Activity 3: Mono Talk

• Act as a professional technician.

• Give an instruction to replace the keyboard of Dell Inspiron laptop based on the
following pictures and given cues.

Equipment • Flat head screwdriver

• Remove/ peripherals (AC adapter, battery)

Notes
• Use/ razor blade/ scratch

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 1

Procedure

17
5

18
 7

8 Reverse/ steps/ install/ keyboard

Retrieved from [Link]

Good morning!
Now I’ll show you how to replace the
keyboard of Dell Inspiron laptop. To start
with, you have to prepare …

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LESSON 2

Warm-up: Who is quicker?

• Work in groups.
• Follow the teacher’s instruction to find out the quickest student in class.

Activity 1: Listening

Pre-Listening:

• Work in groups.
• Discuss the tools we need to replace the battery of a smartphone.

1. special screwdriver 5. razor blade

2. pentalobe screws 6. battery

3. suction cup 7. ribbon cable

4. plastic non-marring tool 8. motherboard

While-Listening:

• Work individually.
• Listen and complete the procedure with NO MORE THAN TWO WORDS.

HOW TO REPLACE THE BATTERY OF IPHONE 5

1. (1) __________ your iPhone.

2. Use a special (2) __________ to remove two pentalobe screws down at the
bottom.
3. (3) __________ your suction cup onto the screen.
4. Use a plastic non-marring tool to (4) __________ away the screen from the
base.
Note: Using a razor will leave (5) __________ on the bottom of your device.
5. (6) __________ the screen up 90 degrees.
Note: Ribbon cables might tear if you fold it farther back.

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 6. Take off these two small Phillips head screws holding the battery cable in
place to the (7) __________.
7. Take off the metal bracket, then you can unclip the little black cable.
8. Lift out the (8) __________.
9. Take your new battery and clip it in place to the (9) __________.
10. (10) __________ the procedure to install the battery.

Extracted from [Link]

Activity 3: Mono Talk

• Act as a professional technician.

• Give an instruction to replace the battery of the iPhone X based on the following
pictures and given cues.

Equipment • Screwdriver
• Suction cup (iSlack)
• iOpener
• Tweezers
• Plastic pry tool
• Spudger
Notes • Remove/ peripherals (charger, phone case)
• Replacement/ loss/ water resistance
Procedure 1

2 iOpener/ soften/ adhesive

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3

22
 6

10 Reverse/ steps/ install/ battery

Retrieved from [Link]

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 Good morning! Now I’ll show you how to
replace the battery of the iPhone X. To start
with, you have to prepare …

5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.
I can:
………………………………………………………………………………………
………………………………………………………………………………………
I still cannot:
………………………………………………………………………………………
………………………………………………………………………………………
I need to
………………………………………………………………………………………
………………………………………………………………………………………

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 UNIT 2: OPERATION

1. Overall objective

At the end of this unit you will be able to:

ü Describe the process of how a piece of equipment operates in various contexts.

2. Key language knowledge

2.1. Vocabulary

A. Nouns B. Verbs
• Arithmetic logic unit (ALU) • Process /ˈprəʊses/
/əˈrɪθmətɪk ˈlɒdʒɪk ˈjuːnɪt/ • Absorb (into sth) /əbˈzɔːb/
• Programmable logic controller • Pressure = pressurize (+ into V-ing)
(PLC) /ˈpreʃə(r)/ = /ˈpreʃəraɪz/
/ˈprəʊɡræməbl ˈlɒdʒɪk • Disable (+ to V) /dɪsˈeɪbl/
kənˈtrəʊlə(r)/ • Enable (+ to V) /ɪˈneɪbl/
• Input >< Output /´input/ >< • Evaporate /ɪˈvæpəreɪt/
/'autput/ • Flow (from …to) /fləʊ/
• Inlet >< Outlet /´inlet/ >< • Calculate /ˈkælkjuleɪt/
/´autlet/ • Decode /diːˈkəʊd/
• Suction line /ˈsʌkʃn laɪn / • Manipulate /mə'nipjuleit/
• Discharge line /dɪsˈtʃɑːdʒ laɪn/ • Radiate /´reidieit/
• Ambient air /ˈæmbiənt eə(r)/ • Fetch /fetʃ/
• Liquid line /ˈlɪkwɪd laɪn/
• Solenoid /´souli¸nɔid/
• Filter drier /ˈfɪltə(r) ˈdraɪə(r)/
• Metering device
/ˈmiːtə(r)ɪŋ dɪˈvaɪs/
• Cache /´kæʃ/
• Transistor /træn´zistə/
• Command /kə'mɑ:nd/ 25
2.2. Language Focus
A. Conditional Sentences Type 1

If – Clause Main clause

If + present simple, future simple

If the refrigerant passes through the it will/ can turn into a cool gas.
expansion valve,

B. “Once” as a conjunction
We use once as a conjunction with the meaning as “as soon as” or “after”.
E.g.:
• Once the CPU receives the data and instructions, it will make calculations and execute
them.
• Once the refrigerant comes through the expansion valve, it will turn into a cool gas.
NOTE: We don’t use shall or will in the clause with once:
Once I pass all my exams, I’ll be fully qualified.
Not: Once I will pass …

C. Allow/ enable/disable + somebody/ something to V

E.g.:
1. A specific rate flow of refrigerant is allowed to stay in the low side of the system.
2. This liquid line enables the coolant to flow through from condenser to
evaporator.
3. This system disables contaminants to flow through the system.

D. Imperative sentences
We can use them to ask people (not) to do something.
Form Example

Positive Verb + Object Press the button to start.

Negative Don't + Verb + Object Don’t touch it!

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3. Online learning checklist
Look at the list below and tick the online learning tasks you have completed.

Online learning task Completed

Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Task 1.1 .....................
Task 1.2 .....................
Task 1.3 .....................
Presentation 2 .....................
Task 2.1 .....................
Section Test .....................
Listening
Task 1.1 .....................
Task 1.2 .....................
Task 1.3 .....................
Task 2.1 .....................
Task 2.2 …..................
Task 3.1 .....................
Task 3.2 …..................
Task 4 …..................
Task 5.1 …..................
Task 5.2 .....................
Task 5.3 .....................
Reading

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 Task 1.1
Task 1.2 …..................
Task 2.1 .....................
Task 2.2 …..................
Task 2.3 …..................
Task 3.1 …..................
Task 3.2 …..................
Writing
Task 1 ......................
Task 2 …..................
Task 3 …..................
Task 4 …..................

4. Face- to-face class materials

LESSON 1

Activity 1: Presentation
Give a presentation on the operation of electrical/ electronic equipment. You can choose
one of the followings:

o Air conditioner
o CPU (Central Processing Unit)
o PLC
o Micro processor
o Micro controller

You can use this template as a suggestion:

Item

Functions

Components and
their functions

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Operation Process

Activity 2: Matching
• Work in pairs.
• Look at the table and match the components with their functions.
• Put these components in the correct number in the AC diagram.

1. Compressor A. feed refrigerant into the evaporator.

B. prevent contaminants from flowing

2. Condenser coil
through the system.

C. where the heated gas becomes liquid

3. Metering device releasing its heat to the outside air.

D. where the coolant becomes gaseous,

4. Evaporator coil
absorbing heat from the surrounding air.

5. Drier E. pressurize the gas.

Retrieved from [Link]

[Link]

[Link]

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 DIAGRAM OF AN AIR CONDITIONER (AC)

Activity 3: Listening

• Work individually.
• Watch a video showing how to operate an air conditioner.
• Complete the operation process below with NO MORE THAN TWO WORDS.

§ When you switch the air conditioner on, the thermostat control sends 120 volts
current to the (1) ___________ and the (2) ___________.
§ The compressor compressing (3) ___________ in gas form into the condenser coils.
§ Once the refrigerant has passed through the condenser coils and the capillary tube, it
travels to the (4) ___________ coils located near the front of the unit. Then, it
expands into a gas which makes the coils cold.
§ The gas flows through the coils to a (5) ___________ attached to the compressor.
§ The compressor converts the gas back into a (6) ___________ and the cooling cycle
continues.

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Activity 4: Mono talk
• Work in groups.
• Discuss the operation of air conditioner based on the given picture.

Item

Functions

Components and
their Functions

Operation Process

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LESSON 2
Warm-up: Memory challenge
• Write down words and phrases related to components and functions of CPU.
• The group with more correct words will be the winners.
Activity 1: Listening
• Listen about the components of CPU.
• Complete the table with NO MORE THAN THREE WORDS.

Components Functions

(1) _____________ perform simple arithmetic and logical operations

• read and interpret instructions from (3) _____________

(2) _____________ • convert instructions into a series of (4) _____________ to
activate other parts of the computer
• high-speed memory
(5) _____________
• copy and retrieve instructions

Activity 2: Reading

• Read the text about the operation of CPU.

• Complete the table summarizing the operation of CPU.

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 What Is CPU (Central Processing Unit) And How Does It Work?
CPU stands for Central Processing Unit. CPU or simply a processor is the most
important part of the computer system. CPU is often considered the brain of the
computer because it’s actually a fundamental component of the computer which is
designed to process, calculate and move the data.
Whenever data or some instructions or programs are requested by a user, the CPU
draws it from the RAM (Random Access Memory) and might some other hardware for
the purpose.
Before sending the information back to RAM, the CPU reads the information
associated with the given task. After reading the information, the CPU starts its
calculation and transports the data. When the data are processed, the CPU is required
to store it in the system’s memory.
A typical CPU consists of 3 parts:
• Control Unit
• Logic Unit
• Main Memory (Register and Cache)
Control Unit: The control unit of the CPU is used to direct the whole computer system
to process program’s instruction using electrical signals. The control unit of a CPU
communicates with ALU and memory to carry out the process instructions.
Logic Unit: Logic unit is also referred as Arithmetic Logic Unit (ALU). The ALU is
a digital electronic circuit placed inside the CPU. Logic Unit is the basic building block
of the CPU. It performs simple arithmetic and logical operations.

33
 Register: A register is a very small place which is used to hold data of the processor.
A register is used to store information such as instruction, storage address... The
register is the fastest of all the memory devices.
Cache Memory: Cache Memory is a type of memory which is placed in the
processor’s chip. The use of Cache Memory is to store program instructions which are
again and again used by software for an operation. When the CPU processes data, the
data are first looked into the cache memory. If the data are found, then it uses the data
accordingly and if not, then the processor starts to look in the larger memory.

Retrieved from [Link]

Item

Functions

Components and
their functions

Operation Process

Activity 3: Mono Talk

• Give a short talk about the operation of air conditioner or CPU.
• You should talk about:
ü Its name or its brand name
ü Some basic components
ü How it operates

34
 Good morning! Now I’ll give you a short
talk about …

5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.

I can:
……………………………………………………………………………………………
……………………………………………………………………………………....
I still cannot:
……………………………………………………………………………………………
……………………………………………………………………………………....
I need to
……………………………………………………………………………………………
………………………………………………………………………………………

35
 UNIT 3: PRODUCT REVIEW

1. Overall objectives

At the end of this unit, you will be able to:

ü Make a product review
ü Compare two products when buying and selling an electrical/ electronic device
ü Discuss the pros and cons of an electrical/ electronic device

2. Key language knowledge

2.1. Vocabulary

A. Nouns • awkward /ˈɔːkwəd/

• decent /ˈdiːsnt/
• backlit keyboard /ˈbæklɪt ˈkiːbɔːd/
• fragile /ˈfrædʒaɪl/
• bottom line /bɒtəm ˈlaɪn/
• gorgeous /ˈɡɔːdʒəs/
• con(s) /kɒn/
• configuration /kənfɪɡəˈreɪʃn/ • impressive /ɪmˈpresɪv/
• interface /ˈɪntəfeɪs/ • outstanding /aʊtˈstændɪŋ/
• performance /pəˈfɔːməns/ • powerful /ˈpaʊəfl/
• pro(s) /prəʊ/ • premium /ˈpriːmiəm/
• solid state drive (SSD) • responsive /rɪˈspɒnsɪv/
/sɒlɪd ˈsteɪt draɪv/ • sharp /ʃɑːp/
• verdict /ˈvɜːdɪkt/ • sleek /sliːk/
• smooth /smuːð/
B. Verbs
• snappy /ˈsnæpi/
• navigate /ˈnævɪɡeɪt/ • solid /ˈsɒlɪd/
• scuff /skʌf/ • spacious /ˈspeɪʃəs/
• speedy /ˈspiːdi/
C. Adjectives
• vibrant /ˈvaɪbrənt/
• accurate /ˈækjərət/ = precise /prɪˈsaɪs/

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2.2. Language Focus
A. Structures for making comparison

Similarity Difference

1. Adjective: similar (to) 1. Adjective: different (from)

e.g. The Surface Book 2 is e.g. The True Tone and Wide Color
similar to the MacBook Pro at display of the iPad Pro is different
4.02 pounds - light enough to be from the iPad Air 2’s screen.
portable.
Words
2. Preposition: like 2. Preposition: unlike

e.g. Like all current LG TVs, the e.g. Unlike its predecessors, the
C7P runs on WebOS 3.5 - a iPhone 8 Plus has a glass back rather
polished and robust smart TV than smooth metal.
platform.

1. as … as 1. not as … as

e.g. At 0.51 inch, the New Razer e.g. The iPhone 8 Plus is not as
Blade Stealth is quite as thin as expensive as the Galaxy Note 8.
the MacBook Air (0.52 inch).
2. Comparative structure + than

a) Short adjectives + “-er”

Expressions e.g. The Dell XPS 13 is heavier

than the Google Pixelbook.

= The Google Pixelbook is not as

heavy as the Dell XPS 13.

b) More + Long adjectives

e.g. The Galaxy Note 8 is more

expensive than the iPhone 8 Plus.

37
B. Useful expressions in discussion:

- I think that …
Giving opinion/ - In my opinion, …
Making a point - From my viewpoint, …
- My point is that …

- I (totally/ completely) agree with you.

Agreeing - I couldn’t agree with you more.
- Yes, that’s definitely true.

- I (totally/ completely) disagree.

Disagreeing - I’m afraid I can’t agree with you there.
- I don’t think that’s true.

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.
Online learning task Completed
Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Task 1.1 .....................
Task 1.2 .....................
Task 1.3 .....................
Presentation 2 .....................
Task 2.1 .....................
Section Test .....................

38
 Listening
Task 1.1 .....................
Task 1.2 .....................
Task 2.1 .....................
Task 2.2 .....................
Task 2.3 …..................
Task 3.1 .....................
Task 3.2 …..................
Task 4.1 …..................
Task 4.2 …..................
Task 5.1 …..................
Task 5.2 …..................
Reading
Task 1.1 .....................
Task 1.2 …..................
Task 2.1 .....................
Task 2.2 …..................
Task 3.1 …..................
Task 3.2 …..................
Task 3.3 …..................
Task 4.1 …..................
Task 4.2 ......................
Task 4.3 ......................
Task 5.1 ......................
Task 5.2 ......................
Writing
Task 1 ......................
Task 2 …..................
Task 3 …..................
Task 4 …..................

4. Face- to-face class materials

39
LESSON 1

Activity 1: Presentation

• Give a presentation on the review of an electrical/ electronic device that you have
used.
• You can use this template as a suggestion.

Product Overview

Name of Product

Manufacturer

Price

Main Specifications and Features

(Choose typical specifications and features that you can evaluate in the next part)

1. ………………………. 4. ……………………….

2. ………………………. 5. ……………………….

3. ………………………. 6. ……………………….

Product Review
(Evaluate the pros and cons based on the specifications and features that you bring

out in the previous part. There should be more pros than cons)

Pros Cons

1. ………………………. 1. ……………………….

40
 2. ………………………. 2. ……………………….

3. ……………………….

Verdict

…………………………………………………………………………………………
…………………………………………………………………………………………
…………………………………………………………………………………

Activity 2: Listening & Making Comparison

• Two people are making enquiries in a computer shop.

• Listen to their conversation and answer the question: Do they buy anything?
• Complete the product description.
• Work in pairs.
• Make comparison between the iMac and the MacBook (in terms of similarity and
differences) based on the information in the table.
• Turn to the transcript on page 109 and practice the conversation.
iMac MacBook

Processor (1) _________

2.33GHz
speed
RAM 2GB 1GB

41
 expendable to (2) _________ expendable to (3)
_________

Hard drive (4) _________

500GB
capacity
• DVD SuperDrive
Hardware
• (5) _________
Price (6) ________ £1,029

• Wireless networking
Connectivity
• (7) ________
Operating (8) _________
system
• (9) ________
Software
• Editing programs for photos, music and (10) ________

Activity 3: Role Play

• One student is a customer, who wants to buy a laptop for gaming. The other is a
shop assistant at FPT shop.
• Use the prompts and product description below to make a conversation.

Dell Inspiron Lenovo Legion

Display 15-inch Full HD 15.6-inch Full HD

42
Processor 2.5-Ghz Intel Core i5 2.8-GHz Intel Core i7

RAM 8 GB 16 GB

Hard drive 1 TB with 256 GB SSD 2 TB with 128 GB SSD

Battery life 11 hours 6 hours

¤ Backlit keyboard ¤ Backlit keyboard

Other ¤ Spacious touchpad with ¤ Awkward touchpad with

features smooth texture & nice clicky upside-down trapezoid shape &

response, accurate gestures pieces of plastic, pain to use

Price $899 $1199

Shop Assistant Customer

Greet and offer help

E.g. Good morning! Can I help you?

Explain what you are looking for

Show two possible models

Ask for some technical specs

(display, processor)

43
Give technical specs (display, processor)

- Compare two models

- Ask for further technical specs
(storage capacity, battery life)

Give the information required (RAM,

hard drive, battery life)

- Compare two models

- Ask for the price

Give the price

- Compare the price

- Ask for further features

Mention any further features that might

persuade the customer to buy the laptop.

Decide which laptop to buy or leave

the shop

Retrieved from [Link]

44
LESSON 2

Warm-up: What is it?

• Watch a commercial video of a device and guess its name.

• Watch another video about its key features and write them down.

Activity 1: Discussion

• Work in groups.
• Discuss the features of the product in warm-up activity:
Which ones are the pros? Which ones are the cons?
• List in this table.

Pros Cons

1.

2.

3.

4.

5.

Activity 2: Product Review

Individual Work:

• Watch a video clip about the review of the product in warm-up activity.
• Answer the question:
How many pros and cons are mentioned in the video?
• Take notes all the pros and cons.

45
Group Work:

• Compare with your group’s opinions in Activity 1.

• Make a COMPLETE list (with suitable adjectives or reasons) about the pros and
cons of the product in this table.

Pros Cons

1.

2.

3.

4.

5.

Activity 3: Role Play

• You and your friend want to buy a new smartphone. Both of you are in two minds
about buying Apple iPhone X.
• Discuss some main specifications and features, the pros and cons of iPhone X and
comes to your final purchasing decision.

46
 Student A Student B

Lead to the topic of discussion: Review Apple iPhone X

Ask about typical specifications of

iPhone X.

1. Answer:
- Design: Glass body with stainless steel frame

- Screen: 5.8-inch super AMOLED touchscreen

- Processor: A11 Bionic hexa-core
- Camera: Dual 12 MP rear camera & 7 MP
augmented reality (*) front camera
- Battery life: up to 21h
2. Ask about main features of iPhone X.

47
1. Answer:
- Face ID: Enabled by TrueDepth
camera for facial recognition
- No home button & fingerprint sensor
- Animoji - tracks your facial
expression and records what you say
- Wireless charging
2. Ask about price.

1. Answer: 64GB - $999, 256GB - $1,149

2. Ask for opinions about pros of iPhone X.

Giving (at least) 4 pros.

Agree/ Disagree (in what aspects?)

Ask for opinions about cons of

iPhone X.

Giving (at least) 3 cons.

Agree/ Disagree (in what aspects?)

Come to the final purchasing decision

48
Activity 4: Mono Talk

• Give a short talk to review an electrical/ electronic device that you have used.
• You should talk about:
ü Its brand name and manufacturer
ü Some typical specifications and key features
ü Pros and cons
ü Your verdict for this product

Good morning! Now I’ll give you a short

talk on the review of my … Its brand name
is … It’s a product of … About
specifications …

5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.
I can:
………………………………………………………………………………………
…………………………………………………………………………………
I still cannot:
………………………………………………………………………………………
…………………………………………………………………………………
I need to
………………………………………………………………………………………
…………………………………………………………………………………

49
 UNIT 4: MEETING REPORTS

1. Overall objectives

At the end of this unit, you will be able to:

ü Introduce some basic types of report used in technical engineering.
ü Outline key content of reports in note-form of a weekly report.
ü Make a technical report related to the field based on a given note.

2. Key language knowledge

2.1. Vocabulary

A. Nouns – Technical Report Types • occurrence /əˈkʌr.əns/

• offsite /ˈɒ[Link]ɪt/
• conformance report /kənˈfɔːməns/
• onsite /ɒnˈsaɪt/
• final report /ˈfaɪnəl rɪˈpɔːt/
• sub-contractor /sʌb.kənˈtræk.tər/
• monthly report /ˈmʌn.θli rɪˈpɔːt/
C. Verbs – Incident and Weekly Report
• non-conformance report /nɒn
kənˈfɔːməns rɪˈpɔːt/ • crash /kræʃ/
• progress report /ˈprəʊɡres rɪˈpɔːt/ • hurtle /ˈhɜːtəl/
• status report /ˈsteɪtəs rɪˈpɔːt/ • rescue /ˈreskjuː/
B. Nouns – Incident and Weekly Report • shoot up /ʃuːt ʌp/
• slip /slɪp/
• achievement /əˈtʃiːv.mənt/
• submit /səbˈmɪt/
• ambulance /ˈæ[Link]ə.ləns/
• trip /trɪp/
• condition /kənˈdɪʃ.ən/
• contractor /kənˈtræk.tər/
• fatality /fəˈtæl.ə.ti/
• malfunction /mælˈfʌŋk.ʃən/
• manning /ˈmænɪŋ/
• phase /feɪz/
• remaining /rɪˈmeɪ.nɪŋ/

50
2.2. Language Focus
A. Past Simple in Active and Passive Voice (report what happened):
Active voice Passive voice

Structure S + V-ed + (O) S + was/were + P2 (+ by O)

A young worker took the injured The injured was taken to a nearby
Example
to a nearby hospital. hospital by a young worker.

B. Useful expressions to make suggestions and recommendations:

I suggest that we should…
Why don’t we + V
Making suggestions and recommendations What about if we + V
What I think we need to do is…
My suggestion is…

C. Present Perfect and Past Simple (weekly report):

Past Simple Present Perfect
S + V (-ed/ Irregular) S + have/ has + V (P2)
Certain time in the past just / already / not yet
Ex: I phoned the manager 2 minutes ago. Ex: I have just phoned the manager.
Emphasis on action Emphasis on result
Ex: I set up a new light. Ex: We have set up 3 lights for 3 rooms.
è (just telling what I did in the past) è (show the result)
Signals: Adverbs of time Signals: Adverbs of time
yesterday just/ already
ago up to now/ until now/ till now
in 1990 ever/ so far
last (not) yet/ lately/ recently

51
D. Future Tense: Future Simple & Near Future

Tenses Future simple Near future

(+) S + will/ shall + V (inf)… (+) S + am/is/are + going to V (inf)…
Form (-) S + will/ shall + not + V (inf)… (-) S + am/is/are + not + going to V (inf)…
(?) Will/ Shall + S + V(inf)…? (?) Am/ Is/ Are + S + going to V (inf)…
+ Facts about the future: + Actions that we have decided to do in
the future (future plans/ intentions):
E.g.: This project will be 5-week
delayed next Monday. E.g.: We are going to hire more electricians
Usage next week.
+ Give opinions/ promises/
predictions about the future:
E.g.: I’m sure the test phase will be
finished soon.

Adverbs ü Tomorrow
of time ü next week/ month/ year
ü in the future

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.
Online learning task Completed

Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Task 1.1 .....................
Task 1.2 .....................

52
Task 1.3 .....................
Presentation 2 .....................
Task 2.1 .....................
Section Test .....................
Listening
Task 1.1 .....................
Task 1.2 .....................
Task 1.3 .....................
Task 2.1 .....................
Task 2.2 …..................
Task 3.1 .....................
Task 3.2 …..................
Task 4 …..................
Task 5.1 …..................
Task 5.2 .....................
Task 5.3 .....................
Reading
Task 1.1 .....................
Task 1.2 …..................
Task 2.1 .....................
Task 2.2 …..................
Task 2.3 …..................
Task 3.1 …..................
Task 3.2 …..................
Writing
Task 1 ......................
Task 2 …..................
Task 3 …..................
Task 4 …..................

53
4. Face- to-face class materials
LESSON 1
Activity 1: Presentation
Give a presentation on 6 different types of technical reports:
o Progress report
o Final report
o Status report
o Monthly report
o Conformance report
o Non-conformance report

Activity 2: Reading
• Work individually.
• Read the progress report below and do the following task.
Project Name Upgrade [Link] Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 July-15 Aug-15 Sep-15 Oct-15

Project Status Report

Project Manager : Upgrade
Swapnil Wale [Link]
Requirements
Status Date 21-June-2015
Development
Project Commentary
Quality
The project has been initiated and requirements phase is complete. Assurance
The development phase is delayed due to resourcing constraints.
User
Right now we are looking at a delay of 3 – 4 weeks which may affect Acceptance
the go live date.
Go
Live

Schedule Budget Risks Benefits

The dev phase is delayed as the Planned Budget : $320,000 New Risks This Period - 2 The benefits of the project are on
resources for the project were moved to Total High Risks Open - 5 track.
a different project. Actual Budget : $240,000
Total Med Risks Open - 6
Total Risks Open - 13

# Risk / Issue Description Status Owner Due Date

[Risk] The development phase has been delayed as resources allocations were changed. This could happen again delaying 25-June
013 Open SRW
the project further. Measures need to be taken to avoid such resources movements again.

007 [Risk] The requirements have not been signed off so there is a chance of further changes to the requirement. Open SRW
13-June

[Issue] The development servers have not been commissioned yet. This is delaying the task of verification form the 15-Aug
002 developers and will have a possible impact on the development. The schedule is not addressed by next week. Open TM

Retrieved from [Link]

54
Read the following statements and decide whether they are True (T) or False (F):
1. The project started in June 2015.
2. The project was delayed more than a month.
3. The project was supposed to last over a 5-month period.
4. The budget balance was $ 80,000 as reported.
5. The risk number 007 was due on 13-June.
Activity 3: Role Play
• Work in pairs.
• Ask and answer questions about the report in activity 2 based on the report note-
form below.

REPORT SUMMARY

Project name (1) _______________

Project manager (2) _______________

Reported date (3) _______________

Project duration (4) _______________ months

Delayed time At least (5) _______________ weeks

Spent budget (6) _______________

(7) _______________ risks

Risk/ Issues
(8) _______________ issue

55
LESSON 2
Warm-up: Guessing Game
• Work individually.
• Look at some cues on the slides and guess what the words are.
Activity 1: Listening
• Listen to someone making a weekly progress report.
• Complete the note below.

PROJECT MINING CO. LTD. DATE 1 November 2018

PROJECT (1) _________________________

TIME 09:00 AM
MANAGER

Goshu Kohsan (VIETNAM) CO.,

CONTRACTOR
LTD

ITEM DISCUSSION ACTION DATE

BY
SAFETY
Statistics: (Number of accidents & incidents last week
and to date)

1 Description Last Week To Date

Near miss incident 2 3
Property damage 2 (2) _______
First Aid Treatment 5 15

(3) __________________________
2
Last
Description This Week To Date
week

56
 (4)
Total staff onsite 8 14
_________

(5)
Total staff offsite 3 3
_________

Total working
924 1309 6732
hours

- (6) ____________________ (Mr. Thanh) will be on site 3 Note

days a week (Monday, Wednesday and Friday)

CONSTRUCTION EQUIPMENT AND (7) __________________

Free Issue Materials

- NPMC will provide power and water Note Ongoing
3 Electric supplied by NPMC: will be provided in next
couple of days
Contractor’s Procurement Schedule Goshu
- The Contractor will resubmit with Electrical cable & Kohsan
Piping next (8) __________________.
AREAS OF CONCERN

Contractor Areas of Concern:

- Pipe for drainage: NPMC advise to use HDPE pipe
4
NPMC Areas of Concern:
- The site: needs to be (9) ___________________________
- Safety: full PPE
- Skill level of civil: (10) ___________________________ Note

The meeting closed at 11.30 am Next meeting: 5 November 2018

Activity 2: Role-play
• Work in pairs. One of you did not attend the project meeting yesterday.
• Write eight to ten questions to ask your partner about the progress report delivered
in that meeting.

57
 • Use some of these prompts to help you.
What/ project? What/ achieve?
Who/ project manager? How long/ project/ delay?
Who/ contractor? Why/ it/ delay?
When/ project/ reported? What/ remaining phases?
How long/ project/ last? What/ areas of concern?
• Take turn to interview each other. Make notes of your partner’s answers.

Activity 3: Mono Talk

• Imagine today is 2nd June, 2018.
• Make a weekly progress report on a project, based on the note below.

PROJECT Security System for Electronic Eye Control

PROJECT Martin Ross

MANAGER

CONTRACTOR Cisco System Vietnam

DATE 2nd June, 2018

PROJECT 10 months
DURATION

SCHEDULE -
ACHIEVEMENT

DELAYED TIME 1 month – development phase

58
REASON(S) FOR Lack of resources + manning
DELAY

REMAINING
PHASE(S)

AREAS OF - Contractor: Speed up the remaining phases’ progress

CONCERN - Manager: Add more resources and manning

Good morning! Now I’ll give you a report

on… Firstly, …

59
5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.

I can:
……………………………………………………………………………………………
……………………………………………………………………………………....
I still cannot:
……………………………………………………………………………………………
……………………………………………………………………………………....
I need to
……………………………………………………………………………………………
………………………………………………………………………………………

60
 UNIT 5: MAKING REQUESTS

1. Overall objectives

At the end of this unit you will be able to:

• Analyze and appropriately make and respond to requests in professional contexts
such as: Asking for days off, asking for leaving work early, or asking for advance
payment.
• Write emails to make requests in professional contexts.

2. Key language knowledge

2.1 Vocabulary

C. Adjectives
A. Nouns • Absent /ˈabs(ə)nt/
• Absence /ˈæbsəns/ • Advance /ədˈvɑːn s/
• Negotiation /nɪɡəʊʃiˈeɪʃn/ • Financial /faɪˈnænʃl/
• Pay raise /peɪ reɪz/ D. Phrases
• Pay rise /peɪ raɪz/ • Cover for someone /ˈkʌvə(r) fə(r) ˈsʌmwʌn/
• Payment /ˈpeɪmənt/ • In advance /ɪn ədˈvɑːns/
• Promotion /prəˈməʊʃn/ • Meet the deadline /miːt ðə ˈdedlaɪn/
• Request /rɪˈkwest/ • On schedule /ɒn ˈʃedjuːl/

B. Verbs • Take on more responsibilities

• Consider /kənˈsɪdə(r)/ • /teɪk ɒn mɔː(r) rɪspɒnsəˈbɪlətiz/

• Negotiate /nɪˈɡəʊʃieɪt/ • Take something into consideration

• Promote /prəˈməʊt/ /teɪk ˈsʌmθɪŋ ˈɪntə kənsɪdəˈreɪʃn/

• Request /rɪˈkwest/ • Take days off /teɪk deɪz ɒf/

• Have days off /hæv deɪz ɒf/

61
 E. Levels of engineers

According to years of experience According to responsibility

• Trainee /treɪˈniː/ • Engineer /endʒɪˈnɪə(r)/

• Graduate Engineer /ˈɡrædʒuət • Senior Engineer /ˈsiːniə(r)
endʒɪˈnɪə(r)/ endʒɪˈnɪə(r)/
• Intermediate Engineer /ɪntəˈmiːdiət • Lead Engineer /liːd endʒɪˈnɪə(r)/
endʒɪˈnɪə(r)/ • Chief Engineer /tʃiːf endʒɪˈnɪə(r)/
• Engineer Manager /endʒɪˈnɪə(r)
ˈmænɪdʒə(r)/

2.2 . Language Focus

a. Conditional Sentences Type 1
Usage:
Conditional sentences type 1 refer to a possible condition in the present or future with
probable result.
Structure:
1. If + S + V(s/es) + …, S + will/shall/may/can/should + bare verb + …
2. If + S + V(s/es) + …, bare V + …

o If you need to discuss this issue further, contact me via email.

o If you need to discuss this issue further, you can contact me via email.
b. Present Perfect Tense
Usage
• We use the present perfect tense for something that started in the past and
continues in the present:
o I’ve worked here for nearly fifty years.
o I’ve been sick for 5 days.
• We use a clause with “since” to show when something started in the past:
o I’ve been sick since last week.

62
Structure

S + have/ has + Past participle

Functional Language
Language for Asking Permission 1

Question Head Subject Verb Phrase with Base Infinitive

I
he
Can
she take the day off tomorrow?
Could
they leave work early today?
we

Language for Asking Permission 2

Question Head Subject Verb Phrase with Present Simple

I
he
Will it be OK if take(s) the day off tomorrow?
she
Will it be alright if leave(s) work early today?
they
we

Language for Asking Permission 3

Question Head Subject Verb Phrase with Past Subjunctive

63
 I
he
Would it be OK if took the day off tomorrow?
she
Would it be alright if left work early today?
they
we

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.
Online learning task Completed

Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Task 1.1 .....................
Task 1.2 .....................
Task 1.3 .....................
Presentation 2 .....................
Task 2.1 .....................
Section Test .....................
Listening
Task 1.1 .....................
Task 1.2 .....................

64
 Task 1.3 .....................
Task 2.1 .....................
Task 2.2 …..................
Task 3.1 .....................
Task 3.2 …..................
Task 4 …..................
Task 5.1 …..................
Task 5.2 .....................
Task 5.3 .....................
Reading
Task 1.1 .....................
Task 1.2 …..................
Task 2.1 .....................
Task 2.2 …..................
Task 2.3 …..................
Task 3.1 …..................
Task 3.2 …..................
Writing
Task 1 ......................
Task 2 …..................
Task 3 …..................
Task 4 …..................

4. Face- to-face class materials

LESSON 1
Activity 1: Presentation
• Work in groups

• Give a presentation on one of the following topics related to making requests:

ü How to ask for a day off
ü How to ask for leaving work early
ü How to ask for pay rise

65
 ü How to ask for payment in advance
ü How to ask for promotion
• You should follow this outline:
Topic: How to ask for …
When do you usually ask for it?
Before
What are the steps to ask for
During
it?
After
What are some tips to ask for it?
What shouldn’t you do?

Activity 2: Matching
• Work in groups.

• Match the given sentences provided by your teacher with their relevant functions.
Summary

Ø __________________________________________
What to write in an Ø __________________________________________
email requesting Ø __________________________________________
days off Ø __________________________________________
Ø __________________________________________
Ø __________________________________________

What to write in an Ø __________________________________________

email requesting Ø __________________________________________
advance payment Ø __________________________________________
Ø __________________________________________

Activity 3: What’s the reason?

66
 Ø Work in groups.
Ø Read the following emails and think of as many reasons to ask for days off/ ask
for salary in advance as possible to complete the email.
Dear Mr. Wang,
I would like to request a leave of absence from December 12
to December 14. __________________________________
________________________________________________
________________________________________________
________________________________________________
Asking for days off
I understand that it is an extremely busy time in the office
with designing the new product, so if my leave is approved, I
will be sure to brief Yorn on the most urgent matters to ensure
that things run smoothly in my absence.
Best regards,
Trung Tran
Dear Mr. Smith,

________________________________________________
________________________________________________
________________________________________________
and therefore, I am writing to ask for an advance payment of
Ask for advance my next two months.
payment
If you need to discuss this issue further, please call me at +84
167 5922 678 or email me at [Link]@[Link].

Thank you very much for considering my request.

Sincerely,

Ngoc Vu

Activity 4: Question Making

67
 • Work in groups.
• Each group chooses a different email from activity 3 and makes 5 questions for
other groups to answer.
• 1 correct question = 1 point
• 1 correct answer = 1 point

Activity 5: Homework
Choose one of these situations and write an email.

ü Imagine you are in a financial difficulty. Write an email to your manager to ask for
an advance payment. You should write about:
• Reasons why you need a payment in advance

• The amount of the advance payment in advance

• An offer to provide help
• Thanks for considering your request

ü Imagine you need some time off from work. Write a request email to your manager.
You should say:
• Your reason(s) for needing days off (such as the birth or adoption of a child,
personal or family health issues, loss of a loved one, or relief from excessive
job stress)
• The date you expect to be away from work
• The date you plan to return to work
• Further information about current work (who will cover the job, deadline,
promise)
• An offer to provide help
• Thanks for considering your request

68
LESSON 2

Warm-up: Vocabulary

• Work in groups.
• Each group sends a representative to guess the words based on given clues.
• The group with more correct answer will be the winner.

Activity 1: How to Be More Polite

• Work in pairs. Make these statements politer using the given words.
• Listen to the song and pass the box containing these statements around the class.
When the song is paused, the one holding the box has to pick one card in the box
and make the statement in the card politer. Use different structures (e.g. Can I, Will
it be ok if I, etc.) for different sentences.
• There are two lucky cards which will bring you a small gift.
• E.g.
My parents are coming to visit me. I want to leave work early.
è My parents are coming to visit me. Will it be ok if I leave work early?
1. I have a terrible headache. I want to leave at 3 p.m.
è
2. I would like to check a new product which will be introduced tomorrow in Bac Ninh.
I want to have a day off.
è
3. There will be a training course on how to maintain home appliances effectively next
week. I want to have 4 days off.
è
4. The project I’m working on need more budget than I expected. I want an advance
payment of $600.
è
5. Over the past three months, I have had some financial problems. I want a next
month’s salary in advance.
è

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Activity 2: Listening
• Work individually.
• Listen to two conversations between Martha and Jack.
• Fill in the blanks with NO MORE THAN FOUR WORDS.
Conversation 1:

A: Hey Martha, is there anything urgent that needs to be done today?

B: No. I don't believe so. Why?
be ok
A: I have a terrible headache and I was wondering if it would (1) ___________ if I
could leave a little early today. make
B: I don't see why not. You can (2) ___________ the time later in the week.
up
A: That's what I was thinking too. But as for today, I don't think I can be productive.
B: It's already two o'clock now. What time were you going to leave?
A: I'm just going to wrap up and leave pretty soon. Probably in about 30 minutes.
Get some Ifrest
B: Ok. (3) ___________. you are sick tomorrow, give me a call.
A: Alright. Thanks. I'll see you tomorrow.

Conversation 2:

A: Hi Martha. This is Jack. I think I caught (4) ___________ or something. I feel

worse than yesterday.
B: You’d better stay home today then.
A: I think that will be best. I'll log my sick day tomorrow when I get in.
B: (5) ___________. Just get some rest. We have everything (6) ___________ here
so don't worry.
A: Ok. Just in case something happens, you can (7) ___________. I'll be here all day.
B: Ok. Thanks for calling. I'll see you when you get better.
A: Alright. Thanks. Bye.

Retrieved from [Link]

• Work in pairs.
• Discuss with your partner and answer these following questions:
1. What is Jack asking for in the 1st conversation?
2. What is his reason for that?

70
 3. What is jack asking for in the 2nd conversation?
4. What is his reason for that?
5. What does Jack offer Martha to do in case something happens?

Activity 3: Case Study

• Work in pairs.
• Look at case study 1
• Make a conversation based on the given information.
• Look at case study 2, switch the role, and make a conversation.

Case Study 1: Asking for leaving work early

Student A: You are a Trainee practicing at Panasonic. You need to leave work early at 2
p.m. for some personal reasons. Discuss with your manager to find a solution.
Student B: You are a manager at Panasonic. A trainee will come to ask for leaving work
early. However, there will be an important meeting later at 3 p.m. about the launch of a
new product. Discuss with her/him to find a solution.

Case Study 2: Asking for advance payment

Student A: You are an Engineer participating in a project of designing ventilation system
at Violet Tower. You need a lot of new equipment for the job but you do not have enough
money. Ask your Senior Engineer for an advance payment of $400.
Student B: You are a Senior Engineer in charge of a group of Engineer and Graduate
Engineer who are currently working on a project of designing ventilation system at Violet
Tower. One of the engineers will come and ask for an advance payment of $400. However,
according to the company policies, you can only give him/her $250 in advance. Discuss
with him/her to find the solution.

Activity 4: Mono Talk

Imagine that you need some days off for personal reasons. You have decided
to raise this issue with your manager. You should talk about:
Topic
• Your reason(s) for days off
• The dates you expect to be away from work

71
 • The date you plan to return to work
• Further information about current work (who will cover your
work, deadline, promise)
• How to contact you when you are absent
• Thanks for considering your request
Good morning.

My name is … [your name] from … [your department].

Unfortunately, … [reason(s) for needing days off].

Will it be ok if I have … [number of days off] days off from … to … [he

dates you expect to be away from work]?
Template
I will get back to work on … [the date you plan to return to work].
I have already asked … [name of a colleague] to cover my work if my leave
is approved.
I promise … [I will meet all the deadlines/ everything will be on
schedule/…]
When I am absent, you can contact me … [a way of contacting you]
Thank you very much for your time.

• Stand in two lines.

• Talk to the person in front of you about the topic in 3 minutes.
• One person in ONE of the two lines moves to the end of the line so that each
student will have a new partner.
• Talk to the new partner about the same above topic in 2 minutes.
• Another student in ONE of the two lines continues moving to the end of the line so
that each student will have a new partner.
• Talk to the new partner about the same above topic in 1 minutes.

72
5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.

I can:
……………………………………………………………………………………………
……………………………………………………………………………………....
I still cannot:
……………………………………………………………………………………………
……………………………………………………………………………………....
I need to
……………………………………………………………………………………………
………………………………………………………………………………………

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 UNIT 6: TECHNICAL PROBLEMS AND ADVICE

1. Overall objectives

At the end of this unit you will be able to:

ü Describe technical problems related to smart devices.
ü Create a role-play describing a problem, discussing solutions, and giving advice
based on given situation.

2. Key language knowledge

2.1 Vocabulary

A. Nouns B. Verbs

1. Attachment /əˈtætʃmənt/ 15. Adjust /əˈdʒʌst/

2. Booster /ˈbuːstə(r)/ 16. Disable /dɪsˈeɪbl/
3. Corrosion /kəˈrəʊʒn/
17. Debug /diːˈbʌɡ/
4. Firmware /ˈfɜːmweə(r)/
5. Issue /ˈɪʃuː/ 18. Dissolve /dɪˈzɒlv/
6. Obstacle /ˈɒbstəkl/ 19. Enable /ɪˈneɪbl/
7. Obstruction /əbˈstrʌkʃn/
20. Interfere with /ɪntəˈfɪə(r) wɪð/
8. Repeater /rɪˈpiːtə(r)/
21. Lubricate /ˈluːbrɪkeɪt/
9. resolution setting /rezəˈluːʃn ˈsetɪŋ/
10. Router /ˈruːtə(r)/ 22. Position /pəˈzɪʃn/
11. Rust /rʌst/ 23. Reboot /ˌriːˈbuːt/
12. Satellite /ˈsætəlaɪt/
24. Reject /rɪˈdʒekt/
13. Security level /sɪˈkjʊərəti ˈlevl/
14. Signal acquisition /ˈsɪɡnəl ækwɪˈzɪʃn/ 25. Shield /ʃiːld/

74
2.2. Language Focus
• Present possibility:
S + may/might/could + be + present continuous
Eg: The file may/might/could/ be too large.
Diagnosing a problem • Present certainty:
S + must + be + present continuous
Eg: The firewall must be blocking the attachments.
• Past possibility:
S + must/may/might + present perfect
Eg: You may/might have broken it.
• Past certainty:
S + must + present perfect
Eg: You must have broken it.
Suggesting a solution
• Try + V-ing
Eg: Try clicking on the “undo” button.
• Why don’t you …?
Eg: Why don’t you click on the “undo” button?
• S + could + V
Eg: You could click on the “undo” button

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.
Online learning task Completed

Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................

75
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Section Test .....................
Listening
Task 1.1 .....................
Task 1.2 .....................
Task 2.1 .....................
Task 2.2 .....................
Task 3 …..................
Task 4 …..................
Task 5 …..................
Reading …..................
Task 1 .....................
Task 2.1 …..................
Task 2.3 .....................
Task 3.1 …..................
Task 3.2 …..................
Task 4 …..................
Task 5 …..................
Task 6 …..................
Writing
Presentation ......................
Task 1

76
 Task 2 …..................
Task 3 …..................
Task 4 …..................
Task 5 …..................

4. Face- to-face class materials

LESSON 1

Activity 1: Presentation

• Work in groups
• Give a presentation on the following topics related to problems and technical advice:
o How to improve wireless connection in a building
o How to solve some robotic problems
o How to solve GPS problems
• You should follow this outline:
Topic: How to ………

Problems Diagnosis Advice

+ (Software)

+ (Hardware)

+ (Connectivity)

Some tips to avoid problems

Activity 2: Vocabulary Game

• Work in groups.
• Follow the teacher’s instructions to find the group with more points.
• The groups with more points will be the winner.

77
Activity 3: Bingo
• Work in groups of four.
• One of you will be the leader in your group. The leader will get a card from the
teacher.
• The others look at the diagnosis and the solutions.
• Listen to your group leader saying the problems. Say bingo if you’ve got the
diagnosis and solutions. Remember to use structures for diagnosis and advice.
• Group leaders wrap up activity by randomly calling each member of the team.
E.g.:
• Group leader: Some parts are stuck.
• Member A: Bingo! It might be due to rust or corrosion. / Rust and corrosion must
cause this problem.
• Group leader: What should I do?
• Member A: You could lubricate the parts with this chemical. / Try lubricating the
parts with this chemical.
Wrap-up:
• Group leader: When some parts are stuck/ If some parts are stuck.
• Member B: When some parts are stuck, it might be due to rust or corrosion. So I
think you could lubricate the parts with this chemical.
DIAGNOSIS

1. Obstruction
Rust/ corrosion 2. Short Clogged filter Wrong setting
acquisition time
[Link] devices
Network system Security level in interfere with connection
Firewall blocks
remembers email program is
pop-ups 2. Objects interfere with
wrong password too high
connection

78
 ADVICE

1. Move the router to a [Link] security level

different location by uninstalling anti-

Lubricate the Uncheck the
virus program
parts with this 2. Position the router remember
chemical off the floor, away password box [Link] opening in

from obstructions different browsers

1. Clear obstacles

2. Keep the device in

one place and enable Switch off BLOCK
Clean or replace
Adjust setting device’s data POP-UP ADVERTS
filters
communication in firewall

3. Reset GPS and/ or

reboot smart device

• Turn to activity file page 111 to fill in the blanks.

LESSON 2

Warm-up: Listening practice

1. Pre-Listening
• Work in pairs
• Look at the picture
• Describe the picture. What is the possible issue and solution?

79
 Retrieved from [Link]
2. While-Listening:

• Work individually
• Listen to a telephone call between Lisa (L) and her colleague (C).
• Close the book. Listen and answer the following questions:
ü What’s the problem?
ü How did the technician diagnose the problem?
ü What advice did he get?
• Open the book. Listen and fill in each blank with ONE WORD ONLY.

L: Technical support. Lisa here. What’s up?

C: Hi, Lisa. It’s Bill again.

L: Aha, hello Bill. Is it your wireless (1) __________?

C: Yes, I’ve connected my computer to the router. Thanks.

L: Good.

C: But I can’t (2) __________ the Internet.

L: Is there a message on the (3) __________?

C: Yes. It says LITTLE OR NO CONNECTIVITY.

80
 L: Aha. Well, it must be an IP problem. You must have given the computer a
different IP address from the (4) __________.

C: Right. So, how can I fix that?

L: Why don’t you try (5) __________ the router first. If that doesn’t work, try
rebooting the computer and the router again.

C: Ok, I’ll do that. Thanks.

Extracted from Technical English 2

3. Post-Listening:
• Work in pairs.
• Practice the conversation.
Activity 1: Role Play 1
• Work in pairs.
• Look at card 2.1.
• Make a conversation based on the given information.
• Look at card 2.2, and make a conversation based on the given information.
Card 2.1:

Student A: You are a technical support officer. A customer is calling you to ask for help

with his/her . Answer the phone and ask questions to check the problem and

give advice, use given words.

Lists of analysis

81
 List of solutions

Student B: You have a problem with your . Call the techical support to ask

for help. Here is the problem:

Card 2.2:

Student A: You have a problem with your . Call the technical support to

ask for help. Here is the problem:

82
 Student B: You are a technical support officer. A customer is calling you to ask for

help with his/ her . Answer the phone and ask questions to check the

problem and give advice, use given words.

Lists of analysis

List of solutions

Activity 2: Role Play 2

• Work in new pairs.

• Make similar conversations about the following technical problems.

83
 Washing machine doesn’t
Some parts are stuck Motor is overheating
perform properly

Smart TV can’t connect Click on link but photo

Network rejects password
wirelessly with router doesn’t appear

Activity 3: Mono Talk

• You are a technician.

• Give a short presentation on some problems users may encounter with a smart
device, give a brief analysis and advice.
• You should talk about the problems and solutions of:
o Its software
o Its hardware
o Connectivity (Wireless connection, GPS)

Good morning! Now I’ll give you a short

talk on some problems with my smart device
and their solutions …………………..

84
5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.

I can:
……………………………………………………………………………………………
……………………………………………………………………………………....
I still cannot:
……………………………………………………………………………………………
……………………………………………………………………………………....
I need to
……………………………………………………………………………………………
………………………………………………………………………………………

85
 UNIT 7: PROFESSIONAL PORTFOLIO
1. Overall objective

At the end of this unit, you will be able to:

ü Compose your own cover letter in response to a specific job advertisement.

2. Key language knowledge

2.1 Vocabulary

A. Nouns B. Verbs
• Applicant /ˈæplɪkənt/ • Address /əˈdres/
• Application /æplɪˈkeɪʃn/ • Apply for a job /əˈplaɪ/
• Candidate /ˈkændɪdət/ • Appreciate /əˈpriːʃieɪt/
• Consideration /kənsɪdəˈreɪʃn/ • Contact /ˈkɒntækt/
• Cover letter = covering letter • Major ( in something) /ˈmeɪdʒə(r) ɪn/
/kʌvər ˈletə(r)/ = /kʌvərɪŋ ˈletə(r)/ • Recruit /rɪˈkruːt/
• Schedule /ˈʃedjuːl/
• Experience /ɪkˈspɪəriəns ɪn/
• Fit /fɪt/
• Format /ˈfɔːmæt/ C. Adjectives

• In response to /ɪn rɪˈspɒns tu/ • Analytical /ænəˈlɪtɪkl/

• Internship /ˈɪntɜːnʃɪp/ • Available /əˈveɪləbl/

• Position = post /pəˈzɪʃn/ = /pəʊst/ • Detail – oriented /ˈdiːteɪl ˈɔːrientɪd/

• Professional portfolio /prəˈfɛʃənl • Dynamic /daɪˈnæmɪk/

pɔːtˈfəʊliəʊ/ • Motivated /ˈməʊtɪveɪtɪd/
• Recruiter /rɪˈkruːtə(r)/ • Reliable /rɪˈlaɪəbl/
• Review /rɪˈvjuː • Specific /spəˈsɪfɪk/
• Willing (to do something) /ˈwɪlɪŋ/

86
2.2. Language Focus
A. Would + V (inf)
Usage:

Would + V è to show respect and politeness in formal situations

E.g.

• I would love the opportunity to meet you and discuss the value that I can bring to
the company.
• I would welcome the opportunity to contribute to your business success.

B. Reduced relative clauses

In defining relative clauses, you can use past participle or present participle forms of
the verbs instead of relative pronouns + verbs.
o Past participles are usually used in passive clauses:
E.g.
ü They are talking about the smartwatch (which is) introduced by Google.
ü The smart speaker (which is) designed by Amazon is very expensive.

o Present participles are usually used in active clauses:

E.g.
ü The man (who is) marketing new smart products is my boss.
ü Samsung Galaxy S7 is a smartphone which runs Android OS.

è Samsung Galaxy S7 is a smartphone running Android OS.

C. Useful expressions in writing a cover letter

Ø I am writing in response to the available ……………………………. position at

……………. advertised on/in ………………
Ø I am writing to you to apply for the position of …………... as advertised on/in
…………….
Ø I have good knowledge of something/ V-ing ………….
Ø I am highly + positive adjective (skills) and have + positive adjective + abilities.
Ø I have nine years of experience in …………

87
 Ø I have worked as a ... (for/in) ….
Ø In my current position I have worked ……. developed ……... created ………
Ø My past experience of …… has brought me a greater understanding of ………
Ø This experience has enabled me to gain a broad understanding of ………….
Ø I was responsible for V-ing ………….
Ø I was in charge of V-ing ……………

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.
Online learning task Completed

Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Task 1 .....................
Presentation 2 .....................
Task 2 .....................
Section Test .....................
Listening
Task 1.1 .....................
Task 1.2 .....................
Task 2.1 .....................
Task 2.2 .....................
Task 3.1 …..................
Task 3.2 …..................
Task 4 …..................

88
 Task 5 .....................
Reading
Task 1 .....................
Task 2 .....................
Task 3 …..................
Task 4 …..................
Task 5 …..................
Writing
Task 1 ......................
Task 2 …………….
Task 3 .....................
Task 4 ……………
Task 5 …………….
Task 6 …..................

4. Face- to-face class materials

LESSON 1

Activity 1: Presentation

• Make a presentation based on the following questions:

ü What is a cover letter?
ü What should be included in a cover letter?
ü What kind of language should be used in writing cover letters: formal or
informal? Why?

Activity 2: Matching

• Work individually.
• Match two halves of each column together to make a complete sentence.
• Check with your partner.

89
 Column A Column B

1. Thank you in advance… A. analytical and problem-solving skills.

2. I am writing to apply…. B. apply for the position of a senior
3. I am writing… maintenance technician as advertised in
4. I was responsible for … [Link] on 1st January 2018.
5. I am writing to … C. or the email address mentioned above.
6. I am confident that the D. analytical and motivated.
combination of my E. makes me a perfect fit for the position.
qualifications and F. of fixing the breakdown problems.
experience…. G. for the senior maintenance technician
7. I have excellent trouble- position at Hyundai Elevator Thanh Cong
shooting, …. Vietnam.
8. You can contact me on the H. for your time and consideration.
telephone number …. I. in response to the available electrical
9. I am highly detailed-oriented, designer position at Panasonic advertised
…. on [Link].
10. I have good knowledge…… J. carrying quality inspections and
controlling the maintenance costs.

Activity 3: Rearrangement

• Work in groups.
• Reorder parts of a cover letter.

Parts of a cover letter

I am writing to apply for the position of Electrical Design Engineer now available
A
with Grayhill, Inc.

B Dear Ms. Solis,

C Thank you for your time and consideration. I look forward to hearing from you.

90
 I am confident that my six years of huge experience working as an electrical
D design engineer assistant and exceptional ability to create designs for new
electrical devices and systems will make me a perfect fit for this job.

I am self-motivated with the ability to work independently but I also have

excellent communication skills with the ability to work with an engineering team
E from the beginning to the end of each project. The attached resume will give a
more detailed look at my work history and education and after viewing my
credentials, I am sure that you will agree I am a worthy candidate for this job.

Randall Pernell
1836 Elsie Drive
Rapid City, SD 57702
F (111)-438-5749
[randallpernell@[Link]]

Feb 29, 2017

I believe I would make a good choice for the Electrical Design Engineer position
at your company. I would like to schedule an interview to learn more about the
G
position. I have attached my resume and can be reached by phone at (111)-438-
5749 anytime.

Yours sincerely,
H
Randall Pernell

91
 I have the skills to do the research for the designs to ensure they are feasible and
to research the cost of implementing a design to help the financial team determine
the estimated budget for the project. I also have the skills and knowledge to be a
part of the manufacturing process and to be available as a consultant to answer
any questions that arise during the process.

I
My training and experience includes testing the products to make sure they are
functioning correctly and I have the ability to work on the designs until they are
perfect. I have outstanding computer skills with extensive knowledge of MS
programs, both analog and digital design software and printed circuit board
layouts.

Activity 4: Discussion

• Work in groups.
• Read the job advertisement and answer the following questions:
- What is the company looking for?
- What need have they expressed in their ad?
- What are the goals of the company?
• Read the sample cover letter.
• Identify the good points and bad points of the cover letter using the rubric in the
activity file page 113.
• Discuss with other groups.

92
 JOB ADVERTISEMENT

Electrical, Electronic Engineer

PANASONIC SYSTEM NETWORKS VIET NAM CO., LTD - Ha Noi

• BENEFITS
- Two - month probation with 100% salary and be entitled to contribute insurances
from probation
- Company BUS pick up from Hanoi to the company, etc.
- Stable, international, professional and friendly working environment
• JOB DESCRIPTION
- Design and make equipment that satisfies the following conditions:
1. Design checker for new model
2. Assembly, test run & Follow up condition
3. Improvement activity in the side
4. Spare part control
5. Developed automation equipment
* Specialized Requirements:
- Sharp knowledge of Electrical System (Can design electric diagram, software
program)
- Can use measuring equipment, calibration
• JOB REQUIREMENTS

- University graduated (22 ~ 30 years old; major in: Electrical/ Electronics/

Automation/ Mechanical Engineering, etc.)
- Good communication, management and analytic skills
- Good presentation and planning skills
- Proficiency in English both verbal and written
- Able to work overtime and under high pressure

93
 ELECTRICAL ENGINEER COVER LETTER

Hanh Le
123 Nhon Street, Hanoi

0976789998

hanhle@[Link]

Panasonic Company

Dear Hiring manager,

I am writing to apply for Electrical Engineer job that I learned about

through [Link] I am very interested in this job.

Panasonic is well known and it is a good company and I would really like

to be a part of the team.

I would be great choice for this job because I have 1 year experience.

I can develop new products.

Additionally, I am good at communication, management and analytical

skills. I can work overtime and under high pressure. I am fluent in both

written and oral English.

Please refer to my attached resume for more information on what I can

offer your company.

Please call me at 0972 678 890 to schedule an interview at any time of

your convenience.

Yours sincerely,
Hanh Le

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Activity 5: Writing a cover letter (Homework)

• Work individually.
• Choose a job advertisement in electrical/electronic field.
• Write a cover letter to apply for that job.
• Hand in the job advertisement and the cover letter to the teacher.

LESSON 2

Warm-up: Lucky Numbers

• Work in groups
• Follow the teacher’s instructions to find out the group with lucky numbers and more
points
• The group with more points will be the winner.

Activity 1: Reading

• Read a cover letter.

• Work in pairs.
• Students A: You are the interviewer, read the cover letter and ask the interviewee
some questions about the position applied, qualifications, experience, etc.
• Student B: You are the interviewee, read the cover letter and answer the
interviewer’s questions about the position applied, qualifications, experience, etc.

95
 Maintenance Engineer Cover Letter

Tom Kirsten
4934, Park Central Blvd,
Suite 403, Weston, FL-90340
Phone: 903-102-9032
E-mail:[Link]@[Link]

Dear Mr. Katich,

With response to your advertisement in "Tamarac Daily", dated December, 12, 2011,
I am applying for the position of maintenance engineer in your organization. I am
confident that my six years of huge experience and exceptional ability of maintaining
equipment and machinery will surely make me fit this job.

I have completed my Bachelor's degree in maintenance engineering. I have also

completed a structural training program from South Weston University and received
some professional training in maintenance engineering from previous employers.

I started my career with Albert Engineering Inc in the year 2005. I have handled all the
major responsibilities such as planning the routine maintenance of tools and
machinery, carrying quality inspections, controlling the maintenance costs and
commissioning the guidelines. I am currently working in Tamarac' Engineering
Industries for over 2 and half years now. I handled major responsibilities like fixing
the breakdown problems, writing maintenance strategies, arranging procurement of
fittings, and fixtures.

I am confident that my profile will best suit your requirement and if given an
opportunity, I certainly will prove my talent as a maintenance engineer.

I have attached my updated resume for your reference. I am looking forward to working
with you. Please let me know about the next round of interview.

Sincerely yours,

Tom Kirsten

Retrieved from [Link]

letters/engineer/[Link]

96
Activity 2: Error Recognition

• Work in groups. Find out 12 errors in the following cover letter using the given
rubric in the activity file page 113.

Carolyn Davenport
(123)-138-4424
carolyndavenport@[Link]

Sep 9, 2010

Mr. Paul Hubbard

Embassy Suites
745 Oxford Court
Jackson, MS 39201

Dear Paul,

I am Carolyn Davenport and I am writing to apply in the position of a Maintenance

Engineer that I learn through [Link] last Monday. I am very interested in the job.

Your company is well known for engineering service and construction. I am impressed
because of your projects and working environment. It’s a good company and I would
really like to be a part of the team.

As a Maintenance Engineer at Extended Stay Hotels over the past 11 years, I’ve been
responsible of implementing new strategies for process engineering, analyzing and
determining where efficiency might be lacking, and also electrical repair of high
productivity machinery in the company. I have also been give the title of Lead
Maintenance Engineer, and currently supervise over 35 employees in my department. I
have a degree from Keene State College in Engineering, and many technical skills and
capabilities to offer.

97
 Please finding my enclosed resume and learn more about my background. Then, please
contact me at (123)-138-4424 to arrange for a time to meet and discuss your goals for this
position. I know I’d be an asset to your company, and thank you for your attention today.

Love,

Retrieved from [Link]

design-engineer-cover-letter/

Activity 3: Peer Checking

• Work in pairs.
• Receive a cover letter from the teacher.
• Discuss and give comments on it using the rubric provided.

Activity 4: Cover Letter Final Draft Writing

• Work individually.
• Receive the job ad and your first draft of the cover letter.
• Write the final draft of the cover letter and hand it in to the teacher.

5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you
have (not) achieved and what you need to do to improve your English.

I can:
……………………………………………………………………………………………
……………………………………………………………………………………....
I still cannot:
……………………………………………………………………………………………
……………………………………………………………………………………....
I need to
……………………………………………………………………………………………
………………………………………………………………………………………

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 UNIT 8: JOB INTERVIEW

1. Overall objective

At the end of this unit you will be able to:

ü Make conversations about interviewing for a job in terms of qualifications and
studies, characteristics and skills, working experience, the company background
and the position of the job applied.

2. Key language knowledge

2.1 Vocabulary

A. Nouns B. Verbs
• Alumnus - alumni • Encounter /ɪnˈkaʊntə(r)/
/əˈlʌmnəs/ - /əˈlʌmnaɪ/ • Explore /ɪkˈsplɔː(r)/
• Aspect /ˈæspekt/ • Figure out /ˈfɪɡə(r) aʊt/
• Challenge /ˈtʃælɪndʒ/ • Implement /ˈɪmplɪment/
• Characteristic /ˌkærəktəˈrɪstɪk/ • Promote /prəˈməʊt/
• Compliment /ˈkɒmplɪmənt/ • Utilize /ˈjuːtəlaɪz/
• Creativity /ˌkriːeɪˈtɪvəti/ C. Adjectives
• Independence /ˌɪndɪˈpendəns/ • Analytical /ˌænəˈlɪtɪkl/
• Pressure /ˈpreʃə(r)/ • Decisive /dɪˈsaɪsɪv/
• Probation /prəˈbeɪʃn/ • Efficient /ɪˈfɪʃnt/
• Reality /riˈæləti/ • Innovative /ˈɪnəveɪtɪv/
• Recruitment /rɪˈkruːtmənt/ • Motivated /ˈməʊtɪveɪtɪd/
• Self- awareness /ˌself əˈweənəs/ • Passionate /ˈpæʃənət/
• Self- confidence • Persuasive /pəˈsweɪsɪv/
/ˌself ˈkɒnfɪdəns/

99
2.2. Language Focus

A. Some useful structures to talk about strengths and weaknesses in job interview:

Positive Negative
Strengths Weaknesses
characteristics characteristics

I’m excellent at …. I’m not very good I try to … I can sometimes

at… be …
I’m able to ….. I recently managed
I could be better at… to ….. Occasionally I
I’m interested in
am …
…. I would like to be able
to…. I can be a little
I excel at…
bit …

B. Tense Review in Job Interview:

Past Simple Present Perfect Present Simple Future Simple

Tenses
Tense Tense Tense Tense

Talk about Talk about your Talk about your Talk about your
qualifications working characteristics and expectation for
Usages and study at experience and skills the company
university your last job and job applied

S + have/has + S + will +
Forms S + V-ed S + V(s/es)
V-ed V_inf

I graduated I have worked for I am good at I will

from Hanoi Samsung analytical skill. I contribute my
University of company for 4 work well with knowledge and
Eg.
Industry in years. data. skills to the
2016. company’s
development.

3. Online learning checklist

Look at the list below and tick the online learning tasks you have completed.

100
Online learning task Completed
Vocabulary
Presentation .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test .....................
Grammar
Presentation 1 .....................
Presentation 2 .....................
Task 1 .....................
Task 2 .....................
Task 3 .....................
Task 4 .....................
Task 5 .....................
Section Test
Listening
Task 1.1 .....................
Task 1.2 .....................
Task 2.1 .....................
Task 2.2 .....................
Task 2.3 …..................
Task 3.1 .....................
Task 3.2 …..................
Task 4.1 …..................
Task 4.2 …..................
Task 5.1 .....................
Task 5.2 .....................
Reading
Task 1 .....................
Task 2 .....................

101
 Task 3 …..................
Task 4 …..................
Task 5.1 …..................
Task 5.2 …..................
Writing …..................
Presentation 1 ......................
Presentation 2 ......................
Task 1 ......................
Task 2 …..................
Task 3 …..................

4. Face- to-face class materials

LESSON 1
Activity 1: Presentation
• Work in groups.
• Give a presentation on the TIPS when you are on a job interview.
• Focus the presentation on the DOS AND DON’TS or the PROCESS of a job
interview.

Activity 2: Guessing games

• Work in groups.
• Follow your teacher’s instruction to guess the words of personal characteristics
• The group with more marks will become the winner.

Activity 3: IQ Test

• Work individually.
• Do the IQ Test.

102
• Discuss the result with your partner.
• Check your answers to see how many questions you can answer correctly.

1. At a conference, 12 members shook hands with each other before & after the
meeting. How many handshakes occurred in total?
A. 100 B. 132 C. 145 D. 144 E. 121
2. The day after the day after tomorrow is four days before Monday. What day is it
today?
A. Monday B. Tuesday C. Wednesday D. Thursday E. Friday
3. A fisherman has 5 fishes (namely A, B, C, D, E) each having a different weight.
(i) A weighs twice as much as B.
(ii) B weighs four and a half times as much as C.
(iii) C weighs half as much as D.
(iv) D weighs half as much as E.
(v) E weighs less than A but more than C.
Which of the following fishes is the lightest one?
A. A B. B C. C D. D E. E
4. 6121135 is to flame as 21215120 is to________?
A. Voice B. bald C. bloat D. castle E. single
5. Forest is to tree as tree is to?
A. Plant B. leaf C. branch D. mangrove E. root
6. If 10 people can do a piece of work in 5 days, working 2 hours a day, how long
will 2 people take to do the same work, working 5 hours a day?
A. 8 B. 5 C. 10 D. 12 E. 15
7. Which of the figures will you consider fit to continue the series below?

103
8. Which of the figures can be used to continue the series given below?

9. Which number should come next in the pattern?

42 – 38 – 34 – 30 -???
A. 20 B. 24 C. 26 D. 28
10. Select the item below to complete the pattern for the following diagram.

104
 Retrieved from [Link]
Activity 4: Games

• Work in four groups.

• First round:
+ List all the job interview questions ABOUT YOUR PERSONAL
CHARACTERISTICS that you can remember in 2 minutes.
+ Read the questions out loud.
+ ONE correct question will be given 1 point.
• Second round:
+ Change the list of questions
+ Give answers to the other group’s questions in 5minutes.
+ Each correct answer will be given 2 points.
+ Share your answers with the whole class.
• The group with more points will become the winner.

Activity 5: Case Study 1

• Work in pairs.
• Role play as an interviewer and an interviewee to make a conversation to ask and
answer about skills and characteristics.

105
LESSON 2

Activity 1: Matching

• Work individually.
• Match the skills (1-8) to the examples of professional behavior (a-h).
• Check the answers with your partners.

a. I am able to express my opinion or

1. Analytical skills provide advice when necessary.
I am good at making decision.
b. I demonstrate an interest in and
understanding of my own and other
2. Creativity cultures.
I understand my own strengths and
weaknesses.
c. I am good at getting a good deal.
3. Self- confidence I am good at developing and managing
relationships with others.
d. I am able to think ahead to create
opportunities.
4. Communication skills I set aside thinking time to come up with
alternative ways of getting things done more
efficiently.
e. I can find ways to overcome obstacles to
set myself achievable goals.
5. Independence
I strike towards my own targets and refuse to
settle for second best.
6. Interpersonal skills f. I am good at data analysis.

106
 I am excellent at interpreting data to see
cause and effect and able to use this
information to make effective decisions.
g. I am able to express myself effectively.
7. Negotiation skills I produce clear, well-written reports that can
be easily understood.
h. I am good at working cooperatively.
8. Self- awareness I am good at working and communicating
within a team to achieve shared goals.

Extracted from Job Hunting

Activity 2: Listening

Ø The HR (Human Resources) manager of Samsung Electronics is interviewing a

graduate of HaUI, who wants to apply for a job in the company.
Ø Listen to the interview and complete the table with NO MORE THAN TWO
WORDS.

1. What do you know about our Samsung Electronics is a (1)____________

company? headquartered in Suwon, South Korea.

To (3)_________ innovative technologies

2. Do you know about Samsung that create new markets and enrich people’s
Electronics’ (2)_________? lives.

107
 3. Who do you think are our major Apple is now the biggest competitor.
(4)___________?

4. Why do you want to work for Your company has a great (5)__________ in

our company? the electronics field.

5. What can you contribute to our I am always willing to (6)_________ to the

company if you are hired? company in any way I can.

Ø Turn to the transcript on page 114. Practice the conversation with your partner.

Activity 3: Reading

• Work in pairs.
• Read the job advertisement below.
• Answer the questions.
• Check with your partner.

Production Engineers
KEFICO VIETNAM
Hai Duong, Hai Phong

Kefico Vietnam is a 100% foreign invested company and an affiliate of Hyundai

Motor Company Group, Korea who is global top class of car manufacturer and a top
maker of automotive parts worldwide.
Currently we are looking for a staff with the requirements as below:

Benefits

Good policies with many welfare activities for all employees (family day, travel, year
-end party...)
Have shuttle bus for staffs (Ha Noi - Company, Hai Duong - Company)

108
Oversea training (Korea, Thailand, Singapore, Germany....)

JOB DESCRIPTIONS

- Production engineer ( 01): Work as engineers in the lines (set up new line, maintain
and repair machines in the production line) & Continuously improve machines and
equipment ability to achieve product and quality target (by PLC or other related
automatic software...)
- Maintenance engineer (01) : Repair & maintain the machine
- QC engineer (02) : control quality of product in the line
- Other jobs will be discussed more in the interview

REQUIREMENTS

- Male
- FRESH GRADUATE IS ACCEPTED
- CAN WORK AFTER TET HOLIDAY
- Age from 23 to 30 years old
- Regular technical university graduated with major electric/electronic/automatic and
fluently using PLC programming (01 PE position)
-Regular technical university graduated with major electric/electronic/automatic,
mechatronics, mechanics (01 QC engineer)
-Regular technical university graduated with major electric/electronic/automatic,
mechatronics, mechanics (01 RDT engineer)
- Can communicate in English
- Can work under high pressure, in high responsibility
- Hai Duong resident are preferred.

Retrieved from [Link]

1. What is the parent company of Kefico Vietnam?

2. How many employees does the company need?

3. How can the employees travel to work?

4. How much experience is required for these positions?

109
 5. What job will manage the product quality in the line?

Activity 4: Case Study 2

• Work in groups.
• List all the questions related to the working experience and the job recruitment.
• Discuss how to answer these questions based on the following job advertisement.
• Work in pairs.
• Role play as an interviewer and an interviewee to make a conversation to ask and
answer about working experience and the job recruitment in a job interview.

WHAT YOU WILL DO

Life‘s good with LG! LG Electronics Vehicle Component‘s Company focuses on eco-
friendly automotive components. The VC Company produces high-quality in-car
infotainment systems that deliver both information and entertainment on-the-go for many
of the world‘s biggest automobile brands.

We, LG Vehicle Component Development Center Vietnam (LG DCV), conduct core
R&D activities and various product reliability tests in support of our vehicle component
business.

As Software Development Project Manager, you will be in charge of managing software

development projects related to Car Infotainment (AVN, Cluster), ADAS and Telematics
including:
• Manage software development projects executed by LG DCV;
• Act as contact point between LG DCV’s team and development team in HQ;
• Define working process, project plan and schedules of to align with delivery milestone
and events of software projects;
• Ensure projects are delivered on time, within scope and maintain our quality controls

110
by resolving blocking points and dependencies;
• Generate reports, communicate with local managements and head quarter;
• Assist in project analysis, scoping, estimation, and implementation strategies if needed.

WHAT YOU ARE GOOD AT

• Bachelor degree in Information Technology, Computer Science, Computer

Engineering, Electrical Engineering, Information System; Electric, Electronics,
Automation, Mechatronics, Telecommunication Engineering or managing areas in
equivalent;
• 3+ year software project management experience;
• Having hands-on experiences in working with multi-teams, multi-sites;
• Good English communication;
• Having experiences in software development. Preferred background is either Senior or
Technical Leader;
• Ability to effectively present information to top management, public groups, and/or
boards of directors.
These requirements will be considered as advantages:
• Having knowledge in C/C++ programming in Linux;
• Having experiences to work in automotive domains such as Car Infotainment,
Telematics;
• Having hands-on experience to use JIRA, GIT and Gerrit;
• Hands-on experiences with automotive software projects;
• Having certifications such as PMI-ACP, PMP, PSM;
• Ability to speak Korean or English is a big plus.

Retrieved from [Link]

111
5. Students’ self-assessment
Look at the objectives specified at the beginning of the unit and write down what you have
(not) achieved and what you need to do to improve your English.
I can:
………………………………………………………………………………………
…………………………………………………………………………………
I still cannot:
………………………………………………………………………………………
…………………………………………………………………………………
I need to
………………………………………………………………………………………
…………………………………………………………………………………

112
 ACTIVITY FILES
UNIT 1: MANUAL

Transcript (Activity 1 - Lesson 2):

Today I am going to show you how to take apart the iPhone 5 and replace the battery.
It is actually pretty simple, there are only 4 screws total that you have to take out. First
make sure that you turn off your iPhone. Then there are 2 screws down at the bottom.
These is a pentalobe screw. So you will need a special screwdriver to remove them. It
is the same screw driver that you can use on the iPhone 4 or 4s, it will also work for
the iPhone 5. Once you get the 2 screws out, take your suction cup (the bigger the
better) and clip it onto the screen. Then using a plastic non-marring tool, you can kind
of pry away the screen from the base. I personally think it is a little easier to use a razor
blade, but using a razor will leave a few little scratches on the bottom of your device.
Only lift the screen up 90 degrees. Because you can see right there the ribbon cables
might tear if you fold it farther back. There is two screws right here on this metal bit,
holding the battery cable in place to the motherboard. Take off these two screws. They
are just your regular small Phillips head screw. Take off the metal bracket, then you
can unclip the little black cable. It is kind of like a lego piece that clamps in. And then
grab the tab that says “certified personnel only”, and lift out the battery. Take your new
battery and clip it in place to the motherboard, just like a little lego. Snap it in. take
your metal bracket and then screw the same 2 little screws back into place. And
remember that the replacement batteries can be found on [Link], usually they are
pretty cheap. I’ll put a link in the video description below, so you can find that link
easily. And then clamp the screen back on. Make sure you put back the 2 bottom screws
into the phone as well.

113
 UNIT 2: OPERATION

Transcript (Activity 2 - Lesson 1):

While air conditioners can differ from model to model, they all operate on similar
principles. In this video we will address how an air conditioner operates as well as
potential problems you may encounter.

When you switch the air conditioner on, the thermostat control sends 120 volts of
alternating current to the compressor and the fan motor. The compressor acts as a pump
compressing refrigerant in gas form into the condenser coils located near the back of
the unit where the gas is condensed into a hot liquid. The condenser coils dissipate the
heat as the liquid travels through them. Once the refrigerant has passed through the
condenser coils and the capillary tube, it travels to the evaporator coils located near the
front of the unit.

As the refrigerant liquid enters these coils, it expands into a gas which makes the coils
cold. The gas flows through the coils to a suction line attached to the compressor, the
compressor converts the gas back into a liquid and the cooling cycle continues. At the
same time the fan motor rotates a blower wheel which draws in air to be cooled by the
evaporator coils before recirculating it back into the room. The same motor also
operates the condenser fan blade which blows outside air through the condenser coils
to cool them. The air temperature is regulated by the thermostat control. Depending on
the model the control may be a thermostat switch and sensing bulb assembly or an
electronic control board that works with a sensor.

Transcript (Activity 1 - Lesson 2):

A typical CPU has a number of components. The first is the arithmetic logic unit (ALU),
which performs simple arithmetic and logical operations. Second is the control unit
(CU), which manages the various components of the computer. It reads and interprets
instructions from memory and transforms them into a series of signals to activate other
parts of the computer. The control unit calls upon the arithmetic logic unit to perform
the necessary calculations.

114
 Third is the cache, which serves as high-speed memory where instructions can be
copied to and retrieved. Early CPUs consisted of many separate components, but since
the 1970s, they have been constructed as a single integrated unit called a
microprocessor. As such, a CPU is a specific type of microprocessor. The individual
components of a CPU have become so integrated that you can't even recognize them
from the outside. This CPU is about two inches by two inches in size.

UNIT 3: PRODUCT REVIEW

Transcript (Activity 2 - Lesson 1):

Shop assistant: Do you need any help?

Paul: Um, yes, we’re looking for a Mac computer. Have you got any fairly basic ones?

Shop assistant: Yes, sure. If you’d like to come over here …

Paul: What different models are there?

Shop assistant: At the moment we’ve got these two models: The iMac, which is a
desktop computer with an Intel Core 2 Duo processor operating at 2.33 gigahertz, and
the portable MacBook, which has a processor running at 2.0 gigahertz. Core Duo
technology actually means two cores, or processors, built into a single chip, offering
up to twice the speed of a traditional chip.

Sue: So they’re both very fast, then. And which one has more memory? I mean, which
has more RAM?

Shop assistant: Well, the iMac has two gigabytes of RAM, which can be expanded
up to three gigabytes, and the MacBook has one gigabyte, expendable to two
gigabytes. It all depends on your needs. The iMac is suitable for home users and small
offices. The MacBook is more practical if you travel a lot.

Sue: And what’s the storage capacity of the hard drive?

115
Shop assistant: The iMac has a storage capacity of 500 gigabytes, and the MacBook
has a hard drive of 160 gigabytes.

Sue: Do they have a DVD drive?

Shop assistant: Yes, they each come with a DVD SuperDrive that lets you burn all
types of DVDs and CDs. And they feature a camera built right into the display so you
can start a video chat instantly.

Sue: And how much do they cost?

Shop assistant: The iMac is £819 and the MacBook is £1,029. They both come with
wireless networking and Bluetooth.

Paul: What about the operating system?

Shop assistant: Well, every Mac comes with the latest version of Mac OS pre-
installed, that includes Internet software and some programs to organize and edit your
photos, music and movies.

Paul: OK, well, thanks very much. I think we need to go away and think about it for
a bit.

116
 UNIT 6: TECHNICAL PROBLEMS AND ADVICE

Part Problem Diagnosis Advice

(2) …….. the parts

1 (1) ………. Some parts are stuck Rust/ corrosion
with this chemical

The motor is Clean or replace

2 (3) …….. filter
overheating filters

Washing machine
3 doesn’t perform Wrong setting (4) ……. setting
properly

Network (6)
…………… Network system Uncheck the
(5)
4 password remembers wrong remember password
…………
password box

(7) ………….
Click on link but Firewall blocks BLOCK POP-UP
5
photo doesn’t appear pop-ups ADVERTS in
firewall

[Link] security
Can’t open email (8) …………… in level by uninstalling
6 attachment email program is anti-virus program
too high [Link] opening in
different browsers

Can’t connect
computer wirelessly 1. Electronic 1. Move the (10)
(9)
7 with router devices interfere ……… to a different
…………..
with connection location

117
 2. Objects interfere 2. Position the router
with connection off the floor, away
from obstructions

1. Clear obstacles

2. Keep the device in

1. Obstruction one place and (12)
Lost GPS signal in
8 2. Short (11) ………. device’s data
your mobile phone
…………… time communication

3. Reset GPS and/ or

reboot smart device

UNIT 7: PROFESSIONAL PORTFOLIO

Cover Letter Rubric

ü Is appropriate in length (no more than 1 page)

Style, Appearance ü Font style, format and size are readable and consistent (11-
and Tone 12 pt font, Arial, Calibri, Times New Roman)
ü Information fills the page(s) without overcrowding
ü Letter is signed
Grammar, Spelling ü Error free spelling
and Punctuation ü Error free grammar
ü Error free punctuation
Personal information ü Includes name, address, email address, phone

ü Introduces applicant and identifies the purpose of the letter

Opening Paragraph (e.g. what role is being applied for)
ü Identifies where the vacancy was sourced from and
reference/job number (if applicable)

118
 ü Identifies qualifications, skills and experience relevant to
the position (in summary)
ü States clearly and concisely the reasons for being interested
in the job and/or organization
ü Illustrates that research has been done into the company and
Middle Paragraphs an understanding of the business/organization
ü Shows enthusiasm for the role and organization
ü Demonstrates how experience and skills fit the position
(Examples could be through education/ training/ work/ co
and extra-curricular activities, etc)
ü Identifies any documents that accompany the cover letter
Closing Paragraph (e.g. resume, transcripts, etc)
ü Expresses an interest in attending an interview
ü Advises method(s) for employer to make contact

UNIT 8: JOB INTERVIEWS

Transcript (Activity 2 - Lesson 2):

HR Manager: Good morning! I’m the Human Resources Manager of Samsung
Electronics. What do you know about our company?

Candidate: Well, Samsung Electronics is a multinational company headquartered

in Suwon, South Korea. It is the world's largest mobile phone manufacturer. It was founded
in 1969 and Mr. Kwon Oh-hyun is the CEO. The company specializes in consumer
electronics, semiconductors, and home appliances. Its major products include LCD and
LED panels, mobile phones, televisions, printers, digital cameras and camcorders.

HR Manager: Do you know about Samsung Electronics’ mission?

Candidate: As far as I know, the company’s mission is developing innovative technologies

that create new markets and enrich people’s lives.

HR Manager: Who do you think are our major competitors?

119
Candidate: In my opinion, Apple is now the biggest competitor. Sony, Panasonic, and
Sharp also seems to be serious ones.

HR Manager: Why do you want to work for our company?

Candidate: Your company has a great reputation in the electronics field. I really admire
your high-quality products, especially Samsung Galaxy line of smartphones. Moreover, as
a fresher, I think that your company will be the best platform for me to enhance my
knowledge and skills.

HR Manager: What can you contribute to our company if you are hired?

Candidate: I am always willing to contribute to the company in any way I can. I’m sure
that I will bring not only technical knowledge and skills, but also English communication
skill and the strategies for effective teamwork, to your company.

HR Manager: Good job! Do you have any questions for me?

120
 ASSESSMENT PRESENTATION RUBRICS
Below Standard (1) Approaching Standard (3) At Standard (5)

Ideas & • Selects information, • Attempts to select information, • Selects information,

Response to develops ideas and uses a develop ideas and use a style develops ideas and uses a
style inappropriate to the appropriate to the purpose, task, style appropriate to the
Audience
purpose, task, and and audience but does not fully purpose, task, and
Questions (x2) audience (may be too succeed audience
much or too little • Answers audience questions, • Answers audience
information, or the wrong but not always clearly or questions clearly and
approach) completely completely
• Does not address • Seeks clarification, admits
audience questions (goes “I don’t know” or explains
off topic or how the answer might be
misunderstands without found when unable to
seeking clarification) answer a question

Organization • Does not meet • Meets most requirements for • Meets all requirements for
requirements for what what should be included in the what should be included in
should be included in the presentation the presentation
presentation • Has an introduction and • Has a clear and interesting
• Does not have an conclusion, but they are not introduction and
introduction and/or clear or interesting conclusion
conclusion • Generally times presentation • Organizes time well; no
• Uses time poorly; the well, but may spend too much part of the presentation is
whole presentation, or a or too little time on a topic or an too short or too long
part of it, is too short or idea
too long

Presentation • Does not look at • Makes infrequent eye contact; • Keeps eye contact with
audience; reads reads notes or slides most of the audience most of the time;
skills
notes or slides time only glances at notes or
(the uses of
• Does not use • Uses a few gestures or slides
body gestures or
movements movements but they do not look • Uses natural gestures and
language, natural movements
voice, • Lacks poise and
confidence (fidgets, • Shows some poise and • Looks poised and
postures...) slouches, appears confidence, (only a little confident
nervous) fidgeting or nervous movement) • Wears clothing appropriate

121
 • Wears clothing • Makes some attempt to wear for the occasion
inappropriate for clothing appropriate for the • Speaks clearly; not too
the occasion occasion quickly or slowly
• Speaks too softly to
• Speaks clearly most of the time
be understood • Speaks loudly enough for
• Speaks loudly enough for the everyone to hear; changes
• Frequently uses
“filler” words (“uh, audience to hear most of the tone and pace to maintain
um, so, and, like, time, but may speak in a interest
etc.”) monotone • Rarely uses filler words
• Mumbles or speaks • Occasionally uses filler words • Adapts speech for the
too quickly or
slowly • Attempts to adapt speech for the context and task,
context and task but is demonstrating command of
unsuccessful or inconsistent formal English when
appropriate

Pronunciation • Uses too many • Uses some words with • Uses almost all
words with incorrect pronunciation words with correct
incorrect • Uses sentence stress pronunciation
pronunciation relatively well, • Applies sentence
• Uses irrelevant appropriate intonation, stress, linking,
sentence stress, linking, pauses and pauses, rhythm and
wrong intonation, rhythm intonation properly
little use of and flexibly
linking, pauses,
and rhythm

Preparation • Does not use • Uses audio/visual aids or • Uses well-produced

audio/visual aids or media, but they may audio/visual aids or
(visual aids,
media sometimes distract from media to enhance
ppt slides, …) • Attempts to use or not add to the understanding of
(x2) one or a few presentation findings, reasoning,
audio/visual aids or • Sometimes has trouble and evidence, and to
media, but they do bringing audio/visual aids add interest
not add to or may or media smoothly into • Smoothly brings
distract from the the presentation audio/visual aids or
presentation • Prepares ppt slides with media into the
• Prepare ppt slides some illustrations of presentation
with few images, organized ideas • Prepares ppt slides
illustrations of orderly with clear
images, too much illustrations of
use of text images and well-
organized ideas

122
 Participation • Not all team • All team members • All team members
members participate, but not participate for about
in Team Work
participate; only equally the same length of
one or two speak time
• All team members
are able to answer
questions about the
topic as a whole, not
just their part of it

123
 CHECKING UNDERSTANDING
UNIT 1
I. VOCABULARY
Choose the right answer (A, B, C or D) to fill in each blank.
Question 1:
The _____________ including steps, rules and notes for installation should be strictly
followed.
A. peripheral
B. guideline
C. latch
D. process
Question 2:
Carefully _______________ the part to make sure it is inserted in the right place.
A. align
B. reboot
C. disconnect
D. detach
Question 3:
Most laptops have built - in microphones, while the rest requires a/an _________
microphone to be plugged in.
A. internal
B. external
C. inside
D. outside
Question 4:
Use the _______________ to lift up the bracket.
A. razor blade
B. tweezers
C. spudger
D. screwdriver

Question 5:
For disassembly process, ______________ the steps of assembly order.
124
 A. disconnect
B. detach
C. reboot
D. reverse

Question 6:
______________ faulty device from the circuit to avoid causing any problems.
A. Detach
B. Connect
C. Lift
D. Mend
Question 7:
All _____________ like the AC adapter or the battery need to be removed before you
fix any components.
A. software
B. peripherals
C. latches
D. components
Question 8:
Before leaving your home, remember to _____________ your appliances and turn off
the electricity.
A. plug
B. unplug
C. connect
D. reboot
Question 9:
A plastic _____________ should be used to pry out the parts without causing scratches.
A. razor blade
B. tweezers
C. spudger
D. screwdriver
Question 10:
Only when you slide the _______________ then you can lift up the cover.
A. spudgers
B. tweezers

125
 C. latches
D. suction cup

II. GRAMMAR
Choose the right answer (A, B, C or D) to fill in each blank.
Question 1:
When ________________, the screen display freezes without warning.
A. install
B. installs
C. installing
D. being installed
Question 2:
If he ________________ the keyboard connector on the motherboard, the whole
motherboard ________________.
A. damages/ will break
B. damages/ will be broken
C. damage/ break
D. damage/ will be broken
Question 3:
_______________ iPhone to a power outlet by ________________ the included cable
and USB power adapter to charge the battery.
A. Connect/ use
B. Connect/ using
C. Connecting/ use
D. Connecting/ using
Question 4:
If he _______________ the latches, the ribbon cables ______________.
A. don’t secure/ will destroy
B. don’t secure/ will be destroyed
C. doesn’t secure/ will destroy
D. doesn’t secure/ will be destroyed
Question 5:
After _____________ the computer many times, he finally solved the problem.

A. reboot

B. reboots
126
 C. to reboot

D. rebooting

Question 6:
Always _______________ the appliance from the sockets before cleaning.
A. disconnect
B. disconnects
C. disconnecting
D. to disconnect
Question 7:
If there _____________ no peripheral device, the application ____________ the default
device.
A. is/ will select
B. is/ will be selected
C. are/ will select
D. are/ will be selected
Question 8:
Always ____________ the appliance before _____________.
A. disconnect/ clean
B. disconnect/ cleaning
C. disconnecting/ clean
D. disconnecting/ cleaning
Question 9:
Please turn off the electrical items before _________________ them.
A. unplugging
B. unplug
C. to unplug
D. unplugs
Question 10:
Before___________, be sure the lamp is disconnected from the wall plug.
A. begin
B. begins
C. to begin
D. beginning

127
 UNIT 2
I. VOCABULARY
1. Choose the best answer to fill in each blank
Question 1:
________ disables contaminants from the refrigerant damaging to the air conditioning
system.
A. suction line
B. liquid line
C. drier
D. discharge line
Question 2:
What do we use to connect the circuit?
Answer: ________ with terminals which is made of semiconductor material.
A. A transistor
B. A solenoid
C. A cache
D. A command
Question 3:
We know that ________ allows liquid or gas to flow from the machine to outside.
A. liquid line
B. discharge line
C. suction line
D. drier
Question 4:
________ is a high-speed memory where instructions can be copied to and retrieved.
A. A solenoid
B. A metering device
C. A cache
D. A transistor
Question 5:
Advancement in manufacturing electronic components provides more accurate data,
and ________ computers to process fast.
A. enable
B. disable
C. allows
D. lets
128
Question 6:
Water flow is ________ by the pump, so it is strong enough to produce electricity for
the whole building.
A. evaporated
B. enabled
C. absorbed
D. pressurized
Question 7:
After entering computer as input, the data are ________and the output will be shown in
the screen.
A. Decoded
B. evaporated
C. enabled
D. absorbed
Question 8:
CPU is often called as the brain of the computer because it’s designed to process,
________ and move the data.
A. calculation
B. calculate
C. calculating
D. calculated
Question 9:
The small uninsulated line that enables a warm liquid to________ inside the AC is called
the liquid line.
A. absorb
B. radiate
C. flow
D. fetch
Question 10:
When the data are put on the computer, they will be very fast transformed into a kind of
________ and processed by CPU.
A. cache
B. command
C. solenoid
D. transistor

129
2. Choose the correct answer
Question 1:
If a processor has a two gigahertz clock, how many cycles does it have?
A. Two hundred
B. Two thousand
C. Two million
D. Two billion
Question 2:
Which component transmits energy to the processor?
A. Clock
B. Core
C. Socket
D. Cache
Question 3:
Which statement is true?
A. The more cores a processor has, the fewer functions it can execute
B. The more cores a processor has, the more functions it can execute
C. A processor only needs one core
D. Some processors does not have core
Question 4:
Which of the following features is measured by Hertz?
A. Socket
B. Clock
C. Core
D. Cache
Question 5:
What is the function of the cache?
A. Store data
B. Transmit data
C. Determine the frequency of execution in computer
D. Process data
II. GRAMMAR
Choose the best answer to fill in each blank
Question 1:

130
The (A) condenser enables (B) of (C) change (D) the temperature of refrigerant in the
process.
A=> omit “the”
B=>enable
C=> to
D=>changing
Question 2:
Filter driers (A) disables contaminants from (B) the refrigerant damage (C) the air
conditioning (D) system.
A => drier
B => in
C => to damage
D => conditioner
Question 3:
Update or disabling (A) any software (B) that causes (C) the conflict (D) and damages
the computer.
A => disable
B => software
C => are
D => conflicts
Question 4:
The small uninsulated (A) line that enables (B) a warm liquid flow (C) inside is called
(D) the liquid line.
A => insulating
B => enable
C => to flow
D => called
Question 5:
We know that (A) discharge line allows (B) liquid or gas flow (C) from the machine to
(D) outside.
A – omit “that”
B – allowed
C – to flow
D – into
Question 6:

131
The (A) CPU enables (B) the input signals (C) are stored (D) in the PLC external image
memory.
A => omit “the”
B => enable
C => signal
D => to be stored
Question 7:
A (A) mnemonic device is a trick (B) that enables (C) you remembering (D) something.
A=> an
B=> the trick
C=> enabling
D => to remember
Question 8:
What (A) we do here is disabling (B) some software start (C) up when your computer is
switching (D) ON.
A => which
B => disables
C => to start
D => switches
Question 9:
Once the (A) coolant runs its (B) course through (C) the condenser, it will be traveled
(D) down the expansion valve.
A => omit “the”
B => it
C => to
D => will travel
Question 10:
Once the (A) electric signals are converted (B) to digital signals, they will apply (C) to
the (D) PLC.
A => omit “the”
B=> converted
C=> will be applied
D=> a

132
 UNIT 3
I. VOCABULARY
Choose the correct words that best complete these sentences.
Question 1:
The HP Spectre X360 has a 13.3-inch 4K display, and the picture on the 4K screen is
seriously ________ with rich colors.
A. snappy
B. sleek
C. sharp
D. smooth
Question 2:
The 2.7GHzCore i7-7500U processor, SSD, and 16GB of memory of the HP Spectre
X360 make for ________ load times across the board.
A. snappy
B. sleek
C. sharp
D. spacious
Question 3:
Outdoors, the iPhone X’s screen looks positively ________ with perfectly tuned colors
for natural light and little reflectivity.
A. awkward
B. gorgeous
C. premium
D. vibrant
Question 4:
The wide, one-piece touchpad of the Asus Chromebook Flip is ________ and supports
multitouch commands.
A. gorgeous
B. powerful
C. responsive
D. speedy
Question 5:
The 4K screen of the Razer Blade Pro uses IGZO technology to ensure more ________
colors, and Nvidia's G-Sync technology to reduce screen tearing.
A. accurate
B. fragile
133
 C. spacious
D. vibrant
Question 6:
The Lenovo Yoga 910 comes with a 256GB ________ and 8GB of [Link]’s enough
memory for general use and multitasking.
A. backlit keyboard
B. solid state drive
C. configuration
D. interface
Question 7:
The ________ of Google Pixel 2 is smoother than thePixel XL’s, because the 2.46GHz
Qualcomm Snapdragon 835 processor is pushing fewer screen pixels.

A. bottom line
B. configuration
C. interface
D. performance
Question 8:
A single charge of the Fitbit Ionic is estimated to last four days, or up to 10 hours while
using GPS. That's ________ for a smartwatch - most only last for two days max.
A. decent
B. outstanding
C. responsive
D. spacious
Question 9:
The remote control of Vizio M65-E0 TV is slim, full-featured, and has all controls you
need to ________ the M65's menus.
A. configure
B. perform
C. navigate
D. scuff
Question 10:
Vizio has further developed its SmartCast platform to function more like a complete TV
________ and not just a built-inGoogle Chromecast.
A. interface

134
 B. configuration
C. performance
D. verdict
II. GRAMMAR:
Choose the correct words/ phrases that best complete these sentences:
Question 1:
The iPhone X has ______ LTE, Wi-Fi, and Bluetooth capabilities ______ the 8 Plus.
A. as … as
B. both … and
C. the same … as
D. not as … as
Question 2:
The Asus Chromebook Flip is ___________ the average Chromebooks, but its rich
selection of features makes it worth the extra money.
A. as expensive as
B. not as expensive as
C. expensive than
D. more expensive than
Question 3:
The smartwatches currently on the market are not standalone products. ___________
these watches, the Samsung Galaxy Gear is a companion device for Samsung Galaxy
smartphone or tablet.
A. Like
B. Unlike
C. Similar
D. Different
Question 4:
The remote control of LG 65SJ9500 TV is ___________ to the Magic Remote included
with other WebOS-equipped TVs.
A. different
B. similar
C. like
D. the same
Question 5:

135
As far as the new processor goes, the performance of Apple Watch Series 3 is
___________ the Series 1, particularly when it comes to opening third-party apps.
A. as fast
B. not as speedy
C. faster than
D. speedy than
Question 6:
______ theLG Watch Style______ the Huawei Watch 2 have 1.2-inch displays with low
resolutions - 299ppi and 326ppi respectively.
A. Both … and
B. The same … as
C. Similar … to
D. Different … from
Question 7:
The ZenWatch 3 has a 400-by-400-pixel AMOLED screen, which works out to 287
pixels per inch (ppi). That's ___________ the Apple Watch Series 2 (300ppi).
A. as sharp as
B. not as sharp as
C. sharper than
D. more sharp than
Question 8:
The XSlate R12 is equipped with a quad-core Intel Core i7-7500U processor, which is
___________ the usual Core i5 CPU found in most rugged tablets.
A. as powerful as
B. not powerful as
C. powerful than
D. more powerful than
Question 9:
___________ Samsung Galaxy S5, which is made of plastic and polycarbonate, the
Galaxy S6 has a solid glass front and back with a smooth metal surround.
A. Like
B. Unlike
C. Similar
D. Different
Question 10:

136
We got 5 hours, 13 minutes of video playback time over LTE on the iPhone 8 Plus,
which is ___________ the 6 hours we got with the iPhone 7 Plus.
A. as short as
B. not as short as
C. shorter than
D. more short than

UNIT 4
I. VOCABULARY:

Choose the correct answers:

Question 1:

This week, there were 5 technicians ________ because they were ill.

A. offsite

B. onsite

C. site

D. slip

Question 2:

We often use ________ reports to check the compatibility of product with our system.

A. conformance

B. financial

C. weekly

D. annual

Question 3:

If the ________ does not have any requirements, we can arrange the circuit by
ourselves.

137
 A. contract

B. contractor

C. contracting

D. contracted

Question 4:

Everyone has to be ________ on time because the manager will be here in the next
morning.

A. hurtled

B. crashed

C. onsite

D. tripped

Question 5:

Subcontractors ________ also are not responsible for the work agreement between the
contractor and client.

A. Subcontracts

B. Subcontract

C. Subcontractors

D. Subcontractors

Question 6:

Generally, the outline of ________ must be filled out as soon as possible following the
incident.

A. occur

B. occurrence

C. occurring

D. occurred
138
Question 7:

For any accident, call 114 and they will provide ________ car to rescue the injured
people.

A. crash

B. fatality

C. conformance

D. ambulance

Question 8:

For the lack of budget, I ________ we should plan to use the energy and materials
economically.

A. shoot up

B. propose

C. trip

D. slip

Question 9:

An ________ happened last night when a technician fixing a socket without wearing
safety gloves.

A. contractor

B. conformance

C. occurrence

D. manning

Question 10:

The technician was checked and told to be ________ and his head was injured.

A. hurtled

B. slipped
139
 C. submitted

D. proposed

II. GRAMMAR

Choose the correct answers

Question 1:

A young worker ___________ the injured man to a nearby hospital 1 hour ago.

A. taken

B. take

C. took

D. taking

Question 2:

I suggest that we ___________ the power station next year.

A. operating

B. operated

C. operates

D. operate

Question 3:

Why ___________ require more people for this project to have full manning resource?

A. don’t we

B. don’t we to

C. don’t us

D. don’t us to

Question 4:

140
My suggestion is cutting down unnecessary budget and ___________ more on the
quality of the product.

A. focus

B. focusing

C. to focus

D. focuses

Question 5:

Some problems ___________ during the period of inspection like lacking staff or
budget in our last project.

A. occurs

B. occurring

C. occurred

D. was occurred

Question 6:

Next weekend, he ___________ to London to inspect new electrical product and see if
there are any problems.

A. is going to fly

B. flied

C. flying

D. fly

Question 7:

At the first six months of the year, we ___________ a large circuit around the house
and set up all the computers, for the rest of the year we expect to complete other devices.

A. built

B. have built

141
 C. build

D. are built

Question 8:

The project ___________ in January but it has been delayed from June up to now due
to resourcing restraints.

A. has been started

B. is starting

C. starts

D. started

Question 9:

We ___________ the ambulance 20 minutes ago but they have not come yet.

A. calls

B. called

C. call

D. calling

Question 10:

Last month, this project ___________ down into 4 stages.

A. is broken

B. was breaking

C. was broken

D. has been broken

142
 UNIT 5
I. VOCABULARY
Choose the right answer (A, B, C or D) to fill in each blank.

Question 1:

Mr. John from Repair Department has just got a __________ for his great performance
on the three last projects.

A. promotion

B. absence

C. request

D. negotiation

Question 2:

He is the __________. He is responsible for a team of engineers from Graduate

Engineers to Senior Engineers.

A. Graduate Engineer

B. Chief Engineer

C. Engineer Manager

D. Trainee

Question 3:

I'm afraid I can’t go to work today. Ms. Tara will __________ my work at the
construction site.

A. meet

B. have

C. cover

D. request

Question 4:
143
Thank you very much for asking thisinto __________. I look forward to hearing from
you soon.

A. schedule

B. deadline

C. responsibility

D. consideration

Question 5:

Can I have a day off today? I promise I will meet all the __________.

A. schedule

B. responsibilities

C. consideration

D. deadlines

Question 6:

I’m sorry for the delay of launching the new product but I promise everything will be
on __________.

A. advance

B. schedule

C. days off

D. deadline

Question 7:

I am dealing with some financial problems. Can I have some __________ payment
today?

A. advance

B. financial

C. chief
144
 D. absent

Question 8:

He is a __________. He has worked for Canon for more than 10 years.

A. Trainee

B. Graduate Engineer

C. Intermediate Engineer

D. Senior Engineer

Question 9:

I have successfully developed many new models of USB the past year. I hope I will be
__________ soon.

A. promoted

B. requested

C. negotiated

D. considered

Question 10:

She has had repeated __________ from work since the beginning of this year.

A. promotion

B. absence

C. pay rise

D. payment

II. GRAMMAR

Choose the right answer (A, B, C or D) to fill in each blank.

Question 1:

145
_______________ ok if I use a personal day this Thursday? I have to check the
electrical wiring system in my parents’ house.

A. did it

B. was it

C. will it be

D. have it been

Question 2:

My customer’s air-conditioner _______________out of order since last Sunday. I am

going to his apartment and check.

A. has been

B. was

C. is

D. will be

Question 3:

Hi Jack. I need to go to the construction site first. Is it ok if I _______________ a little

late?

A. will be

B. am

C. was

D. has been

Question 4:

I have a terrible headache. ______ it ____ ok if I could leave a little early today?

A. Will … be

B. Would … be

C. Was
146
 D. Has … been

Question 5:

I need a lot of new tools to finish the project. _______________my payment in advance
to buy them?

A. Did I have

B. Could I have

C. Do I have

D. Have I had

Question 6:

These bulbs are faulty. _______________ Thursday morning off to take them back to
the store and ask for replacement?

A. Can I take

B. Has I taken

C. Am I taking

D. Did I take

Question 7:

I _______________ working at Microsoft Company for the past three years. I really
feel that I have grown in the job.

A. have enjoyed

B. enjoy

C. Enjoyed

D. will enjoy

Question 8:

Over the past three months, I _______________ some financial difficulty and therefore
I am writing to ask for an advance payment of my next two months.

147
 A. have had

B. will have

C. had

D. has

Question 9:

I have to pick up my wife at the airport tomorrow. _______________ alright if I leave

at three?

A. has it been

B. will it be

C. was it

D. had it been

Question 10:

If you need to discuss this issue further, please _______________ me at +84 167 5922
678 or email me at samsung@[Link].

A. call

B. calling

C. calls

D. to call

UNIT 6
I. VOCABULARY

Choose the best answer to complete the sentence

Question 1:

______ can be used to improve the wireless signal.

148
 A. Wifi

B. Booster

C. Attachment

D. Obstruction

Question 2:

A big tree can be ______ to signals.

A. a repeater

B. a router

C. an obstacle

D. an adjustment

Question 3:

You can lower ______ for your email program to open the attached files.

A. security level

B. high level

C. email level

D. firewall

Question 4:

When there are obstructions to signal, you should move the______.

A. wifi

B. signal

C. router

D. password

Question 5:

______ the router at the center of your home.

149
 A. Position

B. Reboot

C. Reject

D. Debug

Question 6:

I cannot log into my account because it ______ password.

A. accepts

B. rejects

C. reboots

D. positions

Question 7:

I can’t see the whole page on the screen because of the wrong screen______.

A. repeater

B. router

C. antenna

D. resolution settings

Question 8:

To improve signal ______ time, make sure the device's data communications are
enabled.

A. acquisition

B. wifi

C. router

D. satellite

Question 9:

150
This product can help prevent rust and ______.

A. firewall

B. router

C. satellite

D. corrosion

Question 10:

______ is a set of instructions which form part of an electronic device.

A. Attachment

B. Obstacle

C. Firmware

D. Rust

II. GRAMMAR

Choose the best answer to complete the sentence

Question 1:

If the problem ______ from antenna, why don’t you ______ an antenna booster.

A. Comes- getting

B. Comes- get

C. Come- get

D. Came- getting

Question 2:

The overheating battery ______ the computer shut down suddenly.

A. Must made

B. Must be made

C. must make
151
 D. must have to make

Question 3:

I’m sure the lost GPS signal was caused by the obstructions. The obstruction ______
have caused the lost GPS signal.

A. May

B. Might

C. Could

D. Must

Question 4:

Some parts of the machine are stuck. The problem ______ come from rusty area.

A. Do

B. Might

C. Is

D. Have

Question 5:

Probably the corrosion made the machine unable to run smoothly. The corrosion ______
the machine unable to run smoothly.

A. Must have made

B. Must make

C. May have made

D. Might make

Question 6:

It must ______ the clogged filter which made the motor overheated.

A. Be

152
 B. have been

C. being

D. to be

Question 7:

You ______ GPS and reboot smart device when you lose GPS signal.

A. Could reset

B. Could have reset

C. Could resetting

D. Could have resetted

Question 8:

You could ______ signal by ______ a repeater.

A. Boost- install

B. Boost- installing

C. Have boost- installing

D. Have boosted- install

Question 9:

When Network ______ password, you can try ______ the remember password box.

A. Rejects- unchecking

B. Rejects-uncheck

C. Reject-uncheck

D. Reject- unchecking

Question 10:

You can ______ on the green button.

A. clicking
153
 B. need clicking

C. try clicking

D. clicked

UNIT 7
I. VOCABULARY
Choose the best answer for each sentence:

Question 1:

I am writing in _______ to the available Programmer position at NetraNetrics

advertised on [Link].

A. respond

B. response

C. responses

D. responded

Question 2:

I would ________ a telephone call to schedule an interview if it is possible.

A. appreciate

B. consider

C. address

D. contact

Question 3:

I fully expect that upon a _______ of my enclosed resume and qualifications, you will
contact me for an interview.

A. applicant

154
 B. application

C. internship

D. review

Question 4:

I have _______ approach to electrical problem.

A. available

B. detail-oriented

C. willing

D. motivated

Question 5:

I fully expect that upon a review of my enclosed resume and qualifications, you will
_______ me for an interview for the electronics engineer.

A. apply

B. experience

C. recruit

D. contact

Question 6:

I have _______ maintaining air conditioners.

A. position

B. experience

C. review

D. fit

Question 7:

My experience and qualifications make me a perfect _______ for the position.

155
 A. response

B. major

C. fit

D. application

Question 8:

I am confident that the combination of my qualifications and experience makes me an

ideal _______. for the position of a senior electrical engineer.

A. candidate

B. recruiter

C. format

D. review

Question 9:

I take direction well and am _______ to work long hours.

A. willing

B. experienced

C. analytical

D. dynamic

Question 10:

Thank you for your attention. I am _______ for an interview at any time.

A. dynamic

B. available

C. specific

D. reliable

II. GRAMMAR
156
Choose the best answer for each sentence:

Question 1:

I read Great Barrier Reef’s advertisement for a computer technician with interest and
am writing to apply ________ it.

A. on

B. of

C. for

D. in

Question 2:

I would ________ a telephone call to schedule an interview.

A. to appreciate

B. appreciate

C. appreciating

D. appreciated

Question 3:

I am certain I would ________ a valuable addition to your organization.

A. to make

B. make

C. making

D. made

Question 4:

You can contact me on the telephone number or the email address ________ above.

A. mention

B. to mention

157
 C. mentioning

D. mentioned

Question 5:

I am certain that my experience and skill set would ________ me a great candidate for
this position.

A. to make

B. make

C. making

D. made

Question 6:

I would ________ a terrific choice for the open NetraNetrics programmer position.

A. to be

B. be

C. being

D. been

Question 7:

I believe I would ________ a good choice for the mechanical engineer position at your
company.

A. make

B. making

C. made

D. to make

Question 8:

I would ________ to apply for the post of electrical engineer in your reputed
organization.
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 A. like

B. to like

C. liked

D. liking

Question 9:

I am writing to express my interest in the Electrical Technician position ________ on

[Link].

A. to advertise

B. advertise

C. advertising

D. advertised

Question 10:

Try copying the phrasing of the skills ________ in the job description to really show
you’re a great fit.

A. mention

B. to mention

C. mentioning

D. mentioned

UNIT 8
I. VOCABULARY

Choose the best answer to complete each sentence

Question 1:

My __________ helps me be able to think ahead to create opportunities.

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 A. Creativity

B. Pressure

C. self- awareness

D. passion

Question 2:

After doing some analysis, we have ___________ the solutions to the problems.

A. figured out

B. explored

C. answered

D. questioned

Question 3:

I was impressed by your ______ products, which let your company become leader in
this field.

A. Innovative

B. Daily

C. Consuming

D. Unnatural

Question 4:

I think I am a _________ person. Whenever I decide to do something, I hardly change

my mind.

A. Analytical

B. Decisive

C. Creative

D. Flexible

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Question 5:

My __________ helps me understand my own strengths and weaknesses.

A. self- confidence

B. self- awareness

C. creativity

D. passion

Question 6:

I usually work in an __________ way so I can save a lot of time.

A. Analytical

B. Interpersonal

C. Efficient

D. Independent

Question 7:

When being on ________, you need to prove yourself to be accepted for the position.

A. Probation

B. Passion

C. Managing

D. Holiday

Question 8:

I like getting __________ from my supervisor when I complete my task well.

A. Pressure

B. Compliment

C. Stress

D. Creativity
161
Question 9:

I am good at _________ skill so I like working with data.

A. Creative

B. Analytical

C. Interpersonal

D. Communication

Question 10:

I really want to work for your company because you have a _________ reputation.

A. Good

B. Enjoyable

C. Excellent

D. Outstanding

II. GRAMMAR
Choose the best answer for each sentence:

Question 1:

You ______ for the post of Developer. What attracts you to our company?

A. applies

B. have applied

C. will apply

D. Are going to apply

Question 2:

I ________ in electronics field for nearly three years.

A. Worked

B. has worked
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 C. have worked

D. work

Question 3:

Can you tell me a time when you ________ motivated at work?

A. be

B. has been

C. have been

D. have be

Question 4:

I ______ always interested in Product Quality Control since I worked in this company.

A. Am

B. Was

C. Were

D. have been

Question 5:

I see you _______ your own company of trading electronic items right after you
graduated from university.

A. have started

B. started

C. start

D. am starting

Question 6:

I________ to improve my English skills so that I can get a chance to work with some
international experts visiting my company next year.

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 A. Had

B. Have

C. will have

D. has

Question 7:

I _______ excited by the opportunity to work with an innovative and successful

company like yours.

A. am

B. was

C. is

D. were

Question 8:

My strengths _______ communication and organization skills. I love working in an

innovative environment.

A. is

B. are

C. be

D. were

Question 9:

I would like _______ for your company because of your high quality products and good
career promotion.

A. Work

B. to work

C. working

D. being worked
164
Question 10:

I _______ to work with a team about this promotion project last month.

A. have recently managed

B. recently manage

C. recently managed

D. am recently managing

165
 REFERENCES
Books:
[1] Hollett, V. (2005). Tech Talk: Intermediate. Studen’s book. Cornelsen + Oxford.
[2] BonamY, D. (2008). Technical English 2. Course book. Pearson Longman.
[3] BonamY, D. (2011). Technical English 3. Course book. Pearson Longman.
[4] Brieger, N. & Pohl, A. (2006). Technical English: Vocabulary and Grammar.
Summertown Publ.

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Websites:
Unit 1:

• [Link]
• [Link]
• [Link]
• [Link]

Unit 2:

• [Link]
[Link]
• [Link]
• [Link]
• [Link]
work/

Unit 3:

• [Link]

Unit 4:

• [Link]
• [Link]

Unit 5:

• [Link]

Unit 6:
• [Link]
• [Link]
• [Link]

167
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
Issues?mobile_site=true

Unit 7:

• [Link]
cover-letter/
• [Link]
• [Link]
[Link]
• [Link]/wp.../[Link]

Unit 8:

• [Link]
• [Link]

168