4/11/25, 14:02 WISE - c06160132

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HP PageWide Enterprise Color 765, MFP 780, 785, and HP

PageWide Managed Color E75160, E77650, E77660,
P75250, P77440, P77940, P77950, P77960- Preboot menu
options
c06160132 | For HP And Channel Partner Internal Use

Last modified date: 2018-10-03

Preboot menu options

If an error occurs while the product is initializing, an error message displays on the control-panel display. The user can
open the Preboot menus. The error menu item will not be seen if an error did not occur.

 CAUTION:

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The Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files,
and third partyFavorites
files (among Hello,
 other files) will be completely lost. HP does not recommend this Carlos 
action.

Open the Preboot menu

1. Turn the product on.

2. The HP logo displays on the product control panel. When a "1/8" with an underscore displays below the HP logo,
touch the logo to open the Preboot menu.

 NOTE:

You can also wait for the HP logo to move to the center of the control-panel display, and then touch the logo to
open the Preboot menu.

3. Use the arrow buttons on the touchscreen to navigate the Preboot menu.

4. Touch the OK button to select a menu item.

Cold reset using the Preboot menu

1. Turn the product on.

2. The HP logo displays on the product control panel. When a "1/8" with an underscore displays below the HP logo,
touch the logo to open the Preboot menu.

3. Use the down arrow button to highlight the Administrator item, and then touch the OK button.

4. Use the down arrow button to highlight the Startup Options item, and then touch the OK button.

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5. Use the down arrow button to highlight the Cold Reset item, and then touch the OK button.
Favorites  Hello, Carlos 
6. Touch the Home button to highlight the Continue item, and then touch the OK button.

 NOTE:

The product will initialize.

Preboot menu options (1 of 6)

Menu First Second Thir Description

option level level d
lev
el

Cont Selecting the Continue item exits the Preboot menu and continues the normal
inue boot process.

If a selection is not made in the initial menu within 30 seconds, the product returns
to a normal boot (the same as selecting Continue).

If the user navigates to another menu, the timeout does not apply.

Sign Enter the administrator PIN or service PIN if one is required to open the Preboot
In menu.

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Menu First Favorites

Second Thir Description Hello, Carlos 
option level level d
lev
el

Admi This item navigates to the Administrator submenus.

nist
rato If authentication is required (and the user is not already signed in) the Sign In
r prompt displays. The user is required to sign in.

Downl Netw This item initiates a preboot firmware download process. A USB thumb drive option
oad ork will work on all FutureSmart products. USB or network connections are not
currently supported.
USB

USB
Thum
bdri
ve

Forma This item reinitializes the disk and cleans all disk partitions.
t
Disk  CAUTION:

Selecting the Format Disk item removes all data.

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Menu First Favorites

Second Thir Description Hello, Carlos 
option level level d
lev
el

A delete confirmation prompt is not provided.

The system is not bootable after this action and a 99.09.67 error displays
on the control panel. A firmware download must be performed to return the
system to a bootable state.

Parti This item reinitializes the disk (removing all data except the firmware repository
al where the master firmware bundle is downloaded and saved).
Clean
 CAUTION:

Selecting the Partial Clean item removes all data except the firmware
repository.

A delete confirmation prompt is not provided.

This allows a user to reformat the disk by removing the firmware image from the
active directory without having to download new firmware code (product remains
bootable).

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Menu First Favorites

Second Thir Description Hello, Carlos 
option level level d
lev
el

Chang Select this item to set or change the administrator password.

e
Passw
ord

Clear Select the Clear Password item to remove a password from the
Passw Administrator menu. Before the password is actually cleared, a message will
ord be shown asking to confirm that the password should be cleared. Press the OK
button to confirm the action.

When the confirmation prompt displays, press the OK button to clear the
password.

Preboot menu options (2 of 6)

Menu First Second Third Description

optio level level level
n

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Menu First Favorites

Second  Third Description Hello, Carlos 
optio level level level
n

Admi Man Clear Select the Clear Disk item to disable using an external device for job storage.
nist age Disk Job storage is normally enabled only for the boot device. This will be grayed out
rato Dis unless the 99.09.68 error is displayed.
r k

contin LockDi Select the LockDisk item to lock (mate) a new secure disk to this product.
ued sk
The secure disk already locked to this product will remain accessible to this
product. Use this function to have more than one encrypted disk accessible by
the product when using them interchangeably.

The data stored on the secure disk locked to this product always remains
accessible to this product.

Leave Select the Leave Unlocked item to use a new secure disk in an unlocked
Unlock mode for a single service event. The secure disk that is already locked to this
ed product will remain accessible to this product and uses the old disk's encryption
password with the new disk.

The secure disk that is already locked to this product remains accessible to this
product.

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Menu First Favorites

Second  Third Description Hello, Carlos 
optio level level level
n

Clear Select the Clear Disk Password item to continue using the non-secure
Disk disk and clear the password associated with the yet-to-be installed secure disk.
Passwo
rd  CAUTION:

Data on the missing secure disk will be permanently inaccessible.

Retain Select the Retain Password item to use the non-secure disk for this session
Passwo only, and then search for the missing secure disk in future sessions.
rd

Boot Secu Select the Secure Erase item to erase all of the data on the disk and unlock it
Device re if required.
Eras
e This might take a long time.

 NOTE:

The system will be unusable until the system files are reinstalled. The ATA
secure-erase command is a one-pass overwrite, which erases the entire

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Menu First Favorites

Second  Third Description Hello, Carlos 
optio level level level
n

disk including firmware. The disk remains an encrypted disk.

Eras Select the Erase/Unlock item to cryptographically erase all data on the disk
e/Un and unlock the disk to allow a user to gain access to it from any product.
lock
 NOTE:
The system will be unusable until the system files are reinstalled. It erases
the encryption key. The encryption key is erased, so the disk becomes a
non-encrypted disk.

Get This item provides disk status information if any is available.

Stat
us

Preboot menu options (3 of 6)

Menu First Second Third Description

option level level level

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Menu FirstFavorites
Second
 Third Description Hello, Carlos 
option level level level

Admin Mana Intern Select the Internal Device item to erase the internal device or get a
istra ge al status about the internal device.
tor Disk Device

continu contin Secur Select the Secure Erase item to erase all of the data on the disk and
ed ued e unlock it if required.
Erase
This might take a long time.

 NOTE:

The system will be unusable until the system files are reinstalled. The
ATA secure-erase command erases the entire disk, including firmware.
The disk remains an encrypted disk.

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Menu FirstFavorites
Second
 Third Description Hello, Carlos 
option level level level

Erase Select the Erase/Unlock item to cryptographically erase all of the data
/Unlo on disk and unlock the disk to allow the user to gain access to it from any
ck product.

 NOTE:

The system will be unusable until the system files are reinstalled. The
HP High Performance Secure Hard Disk is erased.

Get This item provides disk status information if any is available.

Statu
s

Extern Select the External Device item to erase the internal device or get
al status about the internal device.
Device

Secur Select the Secure Erase item to erase all of the data on the disk and
e unlock it if required.
Erase
This might take a long time.

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Menu FirstFavorites
Second
 Third Description Hello, Carlos 
option level level level

 NOTE:
The system will be unusable until the system files are reinstalled.

The ATA secure-erase command erases the entire disk, including

firmware. The disk remains an encrypted disk.

Erase Select the Erase/Unlock item to cryptographically erase all of the data
/Unlo on disk and unlock the disk to allow a user to gain access to it from any
ck product.

 NOTE:

The system will be unusable until the system files are reinstalled. The
encryption key is erased, so the disk becomes a non-encrypted disk.

Get This item provides disk status information if any is available.

Statu
s

Preboot menu options (4 of 6)

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Menu Favorites
First level  Second Third level Description Hello, Carlos 
option level

Adminis Configu Select the Configure LAN item to set up the network
trator re LAN settings for the Preboot menu firmware upgrade.

continued The network can be configured to obtain the network

settings from a DHCP server or as static.

IP Mode Use this item for automatic IP address acquisition from the
DHCP DHCP server.

IP Mode Use this item to manually assign the network addresses.

Static

IP Use this item to manually enter the IP addresses.

Address

Subnet Use this item to manually enter the subnet mask.

Mask

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Menu Favorites
First level  Second Third level Description Hello, Carlos 
option level

Default Use this item to manually enter the default gateway.

Gateway

Save Select the Save item to save the manual settings.

Preboot menu options (5 of 6)

Menu First Second Thir Description

option level level d
leve
l

Admin Startu Select the Startup Options item to specify options that can be set
istra p for the next time the product is turned on and initializes to the Ready
tor Option state.
s
continu
ed

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Menu FirstFavorites
Second
 Thir Description Hello, Carlos 
option level level d
leve
l

Show Not currently functional : Select the Show Revision item to allow the
Revision product to initialize and show the firmware version when the product
reaches the Ready state.

Once the product power is turned on the next time, the Show
Revision item is unchecked so that the firmware revision is not shown.

Cold Select the Cold Reset item to clear the IP address and all customer
Reset settings. (This item also returns all settings to factory defaults.)

 NOTE:

Items in the Service menu are not reset.

Skip Select the Skip Disk Load item to disable installed third-party
Disk applications.
Load

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Menu FirstFavorites
Second
 Thir Description Hello, Carlos 
option level level d
leve
l

Skip Cal Select the Skip Cal item to initialize the product the next time the
power is turned on without calibrating.

Lock  CAUTION:
Service
Select the Lock Service item to lock the Service menu access
(both in the Preboot menu and the Device Maintenance
menu).

Service personnel must have the administrator remove the Lock

Service setting before they can open the Service menu.

Skip Select the Skip FSCK item to disable Chkdisk/ScanVolume during

FSCK startup.

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Menu FirstFavorites
Second
 Thir Description Hello, Carlos 
option level level d
leve
l

Admin Startu First Not currently functional : This item allows the product to initialize as if it is
istra p Power the first time it has been turned on.
tor Option
s For example, the user is prompted to configure first-time settings like
continu date/time, language, and other settings.
ed continue
d Select this item so that it is enabled for the next time the product power
is turned on.

When the product power is turned on the next time, this item is
unchecked so that the pre-configured settings are used during
configuration, and the first-time setting prompt is not used.

Embedded Select the Embedded Jetdirect Off item to disable the embedded
Jetdirec HP Jetdirect.
t Off
By default this item is unchecked so that HP Jetdirect is always enabled.

Wifi Select the Wifi Accessory item to enable the wireless accessory.
Accessor

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Menu FirstFavorites
Second
 Thir Description Hello, Carlos 
option level level d
leve
l

Preboot menu options (6 of 6)

Menu First Second Thi Description

optio level level rd
n lev
el

Adm Dia Memor Do Diagnostic items are useful for troubleshooting formatter problems. Use the options
ini gno y No below the Do Not Run item to help troubleshoot formatter problems.
str sti t
ato cs Ru
r n

conti
nued

Sh
or
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Menu First Favorites

Second Thi Description Hello, Carlos 
optio level level rd
n lev
el

Lo
ng

Disk Do
No
t
Ru
n

Sh
or
t

Lo
ng

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Menu First Favorites

Second Thi Description Hello, Carlos 
optio level level rd
n lev
el

Op
ti
mi
ze
d

RA
W

Sm
ar
t

ICB

CPB

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Menu First Favorites

Second Thi Description Hello, Carlos 
optio level level rd
n lev
el

Inter
conne
ct
Run
Selec
ted

Rem Start The Remote Admin item allows a service technician to gain access to the product
ote Telne remotely to troubleshoot issues.
Adm t
in

Stop
Telne
t

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Menu First Favorites

Second Thi Description Hello, Carlos 
optio level level rd
n lev
el

Refre
sh IP

Sys Copy If you cannot print the error logs, the System Triage item allows you to copy the
tem Logs error logs to a flash drive on the next startup. The files can then be sent to HP to help
Tri determine the problem.
age

Ser This item requires the service access personal identification number (PIN) for this
vic product (see the service mode functions section in the product troubleshooting
e manual). If the product does not reach the Ready state, you can use this item to print
Too the error logs. The logs can be copied to a USB drive when the product is initialized,
ls and then these files can be sent to HP to help determine what is causing the problem.

Res Use this item to reset the administrator password.

et
Pas

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Menu First Favorites

Second Thi Description Hello, Carlos 
optio level level rd
n lev
el

swo
rd

Sub For manufacturing use only. Do not change these values.

sys
tem
s

Dev Net This item is for factory use only.

elo Exe
per c  WARNING:
Too
HP recommends that field service personnel do not access, or use this item. This
ls
item is for factory use only.

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