TRANZUM COURIER SERVICE
FOUNDED BY
Engineer Khalid Awan & his brother in 1983.
INTRODUCTION
TCS Pakistan has continued to lead, the courier
and logistics service industry in Pakistan through innovation, pioneering spirit, commitment and passion. Came as a domestic courier company.
INTRODUCTION
Provides domestic as well as international
services. Deliveries crossing over 6 million a month. 155 offices. 7000 professional. 530 plus convenient locations. Operates internationally at UAE & Canada.
VISION STATEMENT
"TCS will be recognized and respected as professional, innovative,
profitable information, and knowledge based logistics/services enterprise, with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America"
MISSION STATEMENT
"The TCS People will however be encouraged to be open to
unconventional ideas and services and recognize new trends at very early stages"
TCS CORE VALUES
Quality
TCS people should direct every effort to deliver
maximum value and satisfaction to our customers.
Profitability through Efficiency Efficiency will be the hallmark of TCS people to
optimize profitability and growth.
REGIONS
350 Cities in Pakistan
Network divided into three regions South Region (Karachi, Quetta, Sukkur,
Hyderabad) North Region (Lahore, Faisalabad, Multan) Central Region (Rawalpindi/Islamabad, Gujranwala, Peshawar)
MARKETING CHANNEL
Off line advertisement franchise are
itself its marketing channels delivering to customer value
Distribution Channel
CASH BUSINESS CORPORATE BUSINESS
(Through walk in)
(Through Account)
BIKES LESS THAN 2 KGS
EXPRESS MORE THAN 2 KGS
OFFICES
OVERLAND SHIPPING
CARGO
GENERAL COURIER INDUSTRY
FUNCTIONS AND APPLICATIONS
International courier service
Domestic courier express Overland express Sentiments
INTERNATIONAL COURIER SERVICE
TCS provide various international documents and
parcel services.
Freight Express Red Box Student Express
DOMESTIC COURIER EXPRESS
TCS provides overnight express
Same day delivery Fragile & Special Handling Express Holiday Delivery Economical Red Boxes
Gift delivery
Gourmet cake Floral bouquets Sweets Perfume Mango Tango
COMPETITOR AND THEIR BUSINESSES
General Courier Segment (Express) 1. Leopards 2. OCS 3. TNT Heavy Gift Delivery Equipmen t Segment 1. OCS 1. DHL 2. Fed-Ex 3. UPS 4. TNT
LEADING INDICATOR
Technology
Speed/time delivery
Trust Price consciousness
WHAT DO CUSTOMER WANT
Time delivery
Speed
Reliability Brand image Minimum price Dealing with customers Flexible payment Insurance courage Money back guarantee
Awards and Achievements
Super Brands Award 2008-09
Consumer Choice Award-2010
Brands Icon Award
Awards and Achievements
Brands of the Year Award
ISO 9001:2000 Certification
Earned Goodwill in Canada
SWOT
Strengths: Access across countries Initial learning & benefits from DHLs System. Has own palnes and operate them on their own licences. Covers more than 200 countries. Holds 7 % share in international marketing. Owns its own trucks, vans and motor bikes. Has highly trained work force. International operations in UAE & Canada.
SWOT
Weakness: Loses employees easily & then they join competitors. TCS has no formal contacts with delivery person. Does not have an expert IT and control system.
SWOT
Opportunities: Can start price war to eliminate their competators. Threats: Legislative barriers like post office act 1898. PIA has started his own courier service.
