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Case Study On Carter Cleaning Service

Carter Cleaning Service is a self-service company with 48 employees that is owned and operated by Jack and Jennifer Carter. The company currently has 6 line managers who each oversee 7 employees. The case study analyzes Carter Cleaning Service's organizational structure and identifies several human resource problems, including an unskilled workforce, lack of training, and no promotion opportunities. Solutions proposed include implementing proper HR policies and functions around recruitment, training, performance management, compensation, and employee relations. An analysis of the company's strengths, weaknesses, opportunities, and threats is also provided.

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Seekha Sahu
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322 views5 pages

Case Study On Carter Cleaning Service

Carter Cleaning Service is a self-service company with 48 employees that is owned and operated by Jack and Jennifer Carter. The company currently has 6 line managers who each oversee 7 employees. The case study analyzes Carter Cleaning Service's organizational structure and identifies several human resource problems, including an unskilled workforce, lack of training, and no promotion opportunities. Solutions proposed include implementing proper HR policies and functions around recruitment, training, performance management, compensation, and employee relations. An analysis of the company's strengths, weaknesses, opportunities, and threats is also provided.

Uploaded by

Seekha Sahu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

CASE STUDY ON CARTER CLEANING SERVICE

SUBMITTED BY

AKSHAY KUMAR LOHAR


DEBASMITA GHOSH
RAHUL CHETRY
SAMPRITI DHAR
SEEKHA KUMARI SAHU
SWAGATA THAKURIA
POINTS DESCRIPTION
CARTER BOARD OF DIRECTORS JACK CARTER-JENNIFER
CLEANING CARTER

SERVICE-A TOTAL NO. OF EMPLOYEES 48

SELF ORGANISATIONAL STRUCTURE

SERVICE
COMPANY JACK CARTER

JENNIFER CARTER

LM1 LM2 LM3 LM4 LM5 LM6

7EMPS 7EMPS 7EMPS 7EMPS 7EMPS 7EMPS


KEY POINTS
HOT POINTS:- CASE VS. SYLLABUS
CAPITAL INTENSIVE ACCORDING TO OUR SYLLABUS WE HAVE COMPLETED HR PROBLEMS:-
FUNCTIONS AND THE CASE IS COMPLETELY DEPENDEND ON
OPERATIONAL FUNCTIONS OF HR. IT INCLUDES:- • UNSKILLED LABOUR
UNSKILLED LABOUR
• LACK OF TRAINING
EXPANSION OF BUSINESS
I. RECRUITMENT AND SELECTION • IMPROPER PERFORMANCE
II. TRAINING AND DEVELOPMENT APPRAISAL
 TWO MORE DIVERSIFIED PRODUCT.
• NO SCOPE FOR PROMOTION
PRESSING III. PERFORMANCE APPRAISAL SYSTEM • FINANCIAL OUTLOOK
• MARKETING OUTLOOK
DRY CLEANING. IV. COMPENSATION AND BENEFITS

V. EMPLOYEE RELATIONS.
KEY POINTS
SOLUTIONS:- SWOT ANALYSIS:-

1. PROPER HR POLICIES
WEAKNESS
- CREATE BENCHMARK FOR EQUAL TREATMENT.
STRENGTH •UNSKILLED
- PROPER FRAMEWORK OF ROLES AND RESPONSIBILITY. • CAPITAL LABOUR
INTENSIVE. • DEFAULT IN HR
2. HR FUNCTIONS • GOOD SERVICE FUNCTIONS
• PRODUCT • R&D NOT
- EMPLOYEE BENEFITS DIVERSIFICATION STRONG
- EMPLOYEE RELATION

[Link] OUTLOOK SWOT


AWARNESS OF PROFIT MARGINS BEFORE EXPANSION OF BUSINESS

[Link] OUTLOOK
OPPORTUNITIES
MAY NOT ABLE TO MEET THE NEEDS AND WANTS OF THE • TECHNOLOGY
UPGRADATION THREATS
CUSTOMERS AFTER EXPANSION OF SERVCIES WHICH MAY BE
• MORE
FULFILLED BY THEIR CUSTOMERS. CUSTOMER • COMPETITOR
ATTRACTION S STRENGTH
THANK YOU

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