Addis Ababa medical business College
Department of Information Technology
for level II trainee
Update and document operational
procedures
By jaleto sunkemo
15/11/2014
Learning outcomes
LO1:- Assess technical and user documentation
LO2:- update procedures
LO3:-update documentation
Update and document
operational procedures
LO2:-update procedures
Who needs SOP’s?
The person who will perform a particular job such as:
managers
Engineers
Planners
safety officers
company representatives
anybody performing the work.
Cont…
A standard operating procedure (SOP) document
guides new as well as current employees on how to
carry out routine tasks and maintain consistency and
quality throughout business operations.
When do you use SOP’s?
Every Day
In preparation for an audit/review
During an audit/review
Orienting new staff
Annual training
Why do you Need Standard Operating Procedures
(SOP)?
1. Time-saving
2. Ensure the safety of employees
3. Improved communication
4. Maintains Organizational Knowledge
Update and document
operational procedures
Lo3: update documentation
1. Computer management system
2. Library management system
How to write and prepare the
documentation
Step by step
Steps…
Generate a list of your business processes
tart with why( know the objectives)
choose a format
Identify your audience
Collaborate with employees
Get down to writing
Distribution
Make them living documents
THANK YOU FOR
ATTENTION