National Technical Training

Muhammad Ahid Nurprastyono

Customer Service
PT Epson Indonesia
Outline
• Service Tool for EPSON Projectors
 IPS Tool
 Launcher
 Rescue
 Cat Tool
 Firmware Update
 Image Quality Optical Engine
 Password Security
 Epson Management Projector
 Serial Number Projector
IPS Tool

Repair Support

IPS Tool (Integrated

Projector Support Tool)
IPS Tools - Introduction
Introduction
IPS-Tool is an application software for Windows that integrates the following present tools.
- E-Map: Error status analysis tool
- Resume: Lamp information and memory information
- Users Logo: Backup and rewriting for user logo and unser pattern
- IDOL: Backup and install tool for firmware
- Test pattern: Display the test patterns
- Extended: Transmission of ESC/VP21 command
Requirements specifiction
OS ： Windows 7, 10 (64bit)
Communication Interfaces
- RS-232C
- USB via VCOM (Virtual Drive)
Microsoft .Net Framework 4.5 or more must be installed
Folder install IPS-Tool
IPS_tool.exe : Aplication
Definition file of each model : /defs
Language file : /Language
Log file : /Logo
IPS Tools - Menu
Get the AS menu information
Get the lamp information

Backup and install the firmware

Get and rewrite logo

Display the test pattern

Transmission of VP21 command

Operate the projector

Used for getting Setting the serial port

the log data
Change language
IPS Tool - Language
Set the language in the IPS tool.
1. Click to the "Language" 2. Open the Language folder and select the
[Link] file.

3. Click "OK" and reboot the IPS tool once.

IPS Tool - Communication Setting
1. Click to the "COM Port Setting" 2. Select port and click
3. Confirm the firmware version in the
"Connect test"
VER? Column.
When the communication is not normal then
error is displayed. Please confirm the
communication status.

4. If setting is OK, "Save" is clicked.

IPS Tool - Error Information
1. "Error Information" is clicked. 2. "Get Data" is clicked and display the error information.

Save file and upload for

RIKI RMS…
next slide….
IPS Tool – Error Information

Lamp information,
Total Lamp, Lamp
On & Off Counter

Error Counter,
all information
error
IPS Tool – Error Information

LF, Lamp Failure

LC, Cover Open (Lid Sensor)

FN, Fan Exhaust (EX)

FN, Fan Intaxe (LV) Light

Valve

SE, Sensor Error (LMP

Lamp)

SE, Sensor Error (AIR

Intake)
IPS Tool – Error Information

FN, Fan Intaxe (LV) Light

Valve

SE, Sensor Error (AIR

Intake)
IPS Tool – Error Information
FN, Fan Exhaust (EX)

SE, Sensor Error (LMP

Lamp)

FN, Fan Exhaust (EX)

IPS Tool – Firmware *DLT
1. Click the "Firmware". 2. Click the "Load", you can read the DLT file
 Firmware *BIN Update
The firmware update function allows you to easily update the projector's firmware without having
to use dedicated updater software. This guide explains how to update the firmware using a USB
memory stick and USB cable.

USB memory stick to Projector

Update firmware, file BIN copy to USB memory
stick and Connect the USB memory stick to the
projector's USB-A port

USB Cable to Projector

Update firmware, file BIN copy to projector via USB
cable to computer

EasyMP Network Updater

Update firmware via connection Lan cable,
IPS Tool - Firmware
1. Click the "Firmware". 2. Click the "Load", you can read the DLT file
 IPS Tool - Test Pattern
1. Click the “Test Pattern". 2. Test Pattern Menu
Select the
display
For changing the color
mode.

Set the time to display a *1: It does not change into

pattern, and it can be set the color mode that does not
from 1 to 3600 seconds. correspond.

*2: Moreove, when the

signal is not input to the
projector, it is not possible to
Clicked the pattern will be displayed,
change.
or click right and left arrow button of
PC key board and will be changed the
pattern. To cancel the display, click on
the on the display screen , or press
the ESC button on the PC key board.

Displays in the automatic

pattern
Slideshow will that matches
start when the
you click.
selected test.
Please do one of the following if you want
to stop. Pattern itemized see in
below.
- Click on the "Slideshow"
- Click on the display screen
- Press the Esc button on the PC
IPS Tool Repair Information & Knowledge Integration System
1. Error Information for RIKI
IPS Tool Repair Information & Knowledge Integration System
2. RIKI RMS
File uploaded successfully

Error Information data

are displayed, and also
(.TSV) file which has
same data is exported to
the folder.

File uploaded successfully

Service Tool for EPSON Projectors

LCP Configuration data download

- CAT tool: Calibration data downloader

- RESCUE: Destination configuration data
downloader
- Launcher: launch the each tool
Launcher
Introduction

This program aims to allow each LCP service point to perform the following.
Launcher is the program to lead to run the CAT, CAT2 and RESCUE.
You can run the service tool more easily by selecting of the service tool run button from the launcher window
that displays the buttons of applicable tool to the connected product automatically.

Requirements specifiction
OS ： Windows 7, 10 (64bit)
Communication Interfaces
- RS-232C
- USB via VCOM (Virtual Drive)
Microsoft .Net Framework 4.5 or more must be installed
Launcher – Main Window

Display setup window

Display launcher window

Display of
communication setup,
Port No and
Communication speed

Display connected
product information
when clik [START]
button
Launcher – Main Window

Setup Comm
Connect Test
Port
Launcher – Main Window
Series code of the connected
product

Model name described in

Launcher
parameter file

Service tool run button

Run the service tool by clicking
the button.
The service tool run button that
is not
installed is null.

Program name
If the program is not installed,
the Launcher
displays “not installed”.

Model name described in

Launcher
parameter file
Rescue
Introduction

RESCUE is software used to configure the destination code for LCPs

The default setting value of OSD menu is different depending on the destination(EEB, EAI, ECC,EHAN, ESP, EIN…
etc.).
These default setting data are stored in main board.
Therefore, the repair technician have to download the destination data to main board after replacing the main
board.

Requirements specifiction
OS ： Windows 7, 10 (64bit)
Communication Interfaces
- RS-232C
- USB via VCOM (Virtual Drive)
Microsoft .Net Framework 4.5 or more must be installed
Rescue – Main Window

Display setup window

Display start rescue

window

Display of
communication setup,
Port No and
Communication speed

Display current model

and destination
Rescue – Main Window

Display select model

Current
Destination
Rescue – Main Window

Button [No] for edit

serial number

Input 11 digit serial

number and klik button
[Set]

Klik button [Yes] for

serial number OK
CAT Tool
Introduction

This program aims to allow each LCP service point to perform the following.
Projectors has some calibration data.(DR data, Laser Calibration data…etc)
To readout the DR data from the old MA Board Assy of a failed LCP and save them as a file on PC.
To write the DR data from PC to the new MA Board Assy of the LCP.
The calibration data is stored into main board. So, repair technician have to download to new main board when
replacing the main board.

Requirements specifiction
OS ： Windows 7, 10 (64bit)
Communication Interfaces
- RS-232C
- USB via VCOM (Virtual Drive)
Microsoft .Net Framework 4.5 or more must be installed
CAT Tool
DR Data

Verify the serial number of optical engine for which you need to obtain DR data.
The serial number can be found on a label affixed to a main body of the optical engine

With this example (shown in RI),

the serial number can be read as:

P7772001242

The serial number is 11 digit number,

and you can omit “” mark appeared at the head
and the end of serial number.

Some optical engines might have two labels on them

depending on model. In this case, read serial number
starting with alphabetical header (Number consisting only of numerical value without alphabetical header is not
serial number of the optical engine.)
CAT Tool
DR DATA

Serial number (11digits) of the optical engine that was put into the " Engine Serial " column
might be different from file name displayed as a result of the retrieval. No problem with the
difference.

Entered OE serial number

P77 720 01242
FYM HHH NNNNN

Result of retrieval (Goose File name)

H720_10_P77_01242_050000_06FFFF.bin
HHH FYM NNNNN
CAT Tool
How to identify an Engine and MAB
CAT Tool
How to check country of origin
CAT Tool
How to check country of origin
CAT Tool – Main Window

Status List

Next steps and messages

are displayed

The progress of backup

operation is displayed in
the progress bar.

Current model and The DR data version is

destination are displayed displayed
CAT Tool – Main Window
The H-code, group and Current page number is
product name of Current displayed
model are displayed.

Primary and grouped DR

data versions are
displayed.
CAT Tool

When the backup operation is complete, the following

message is displayed

Verify that the DR data file to restore is correct. Click

[OK] to start restoring the DR data. Click [No] to
cancel restoring the DR data.

When the restore operation is complete, the following

message is displayed
Image Quality

Preparation
Color uniformity
Color binding
Dust, scratch, and Dirt
Pixel defect
Convergence (Pixel misalignment)
Flare
Focus
Image Quality
Projection distance is seated each projector spec.
Set to lens zoom the maximum wide.
Set to 60 inches of screen.
Input the signal as same as products resolution.
Measure data after lamp operated 10 minutes

60 inches
Screen

　 LCP
Image Quality - Drop in illuminance
Defective Conditions : Drop in illuminance

Cause
Contamination of the engine
Deterioration or breakage of optical part(s)
Image Quality - Drop in illuminance

Crack or burn of the Multi Lens

Contamination

Burn or discoloration
of the PBS Phase Plate

Remedies
Clean around the L/V.
Replace the POP Assy.
(when the cause is judged as deterioration
of the Polarizing Plate and/or the L/V.)
Image Quality - Color Non-Uniformity
Defective Conditions : Color Non-Uniformity
This phenomenon is different color tone in the screen and non-uniformity.

Cause
Discoloration of Polarizing Plate
Image Quality - Drop in illuminance
Polarizing plate Pre-Polarizer B Pre-Polarizer B
Red(left) Green(mid) Blue(right) on the light input side on the light output side

Remedies
Replace the POP Assy.
(when the cause is judged as deterioration
of the Polarizing Plate and/or the L/V.)
Image Quality - Color Banding
Defective Conditions : Color Banding
There occur color banding upside and under or right and left in the screen.
(Occur in edge of screen), The cause of optical parts (lens or mirror) move a little from correct
position.

Sample of right and left side Sample of upside and under

Cause
Optical axis is off center

Remedies
Re-adjust the optic axis.
Image Quality - Dust, Scratch, Dirt
Defective Conditions : Dust, Scratch, Dirt
See like a something shade in the screen.
The cause of a flaw in TFT panel or optical lens, get dust in projector engine.

Sample of dust Sample of dirt Sample of scratch

Image Quality - Dust, Scratch, Dirt
Cause
Dust or dirt around the POP (L/V and Polarizing Plate)
Scratch on the L/V
Scratch on the Polarizing Plate

Remedies
Clean around the L/V.
Replace the POP Assy.
(when the cause is judged as deterioration of the
Polarizing Plate and/or the L/V.)
Image Quality – Flare
Defective Conditions : Flare
When project the high contrast image or picture on screen, occur the tail of light.
Confirm the flare defect by "H" pattern or cross hatch pattern.

H pattern 2pixel
Sample of Flare flare
1pixel

1pixel
flare

Cross hatch pattern

Image Quality – Flare
Cause
Malfunction of the Projection Lens
Misalignment between the Projection Lens and the POP

Remedies
Replace the POP Assy.
Replace the Projection Lens.
Image Quality – Focus Error
Defective Conditions : Focus Error
When focused projector on the screen, it is out of focus.
Confirm the flare defect by "H" pattern or cross hatch pattern.

H pattern Cross hatch pattern

Image Quality – Focus Error
Cause
Optical parts in the POP are not in their correct positions.

Remedies
Replace the POP Assy.
Image Quality – LCD Problem
Defective Conditions : LCD Panel Rubbing Effect, Brightness
Shading by Pixel, Vertical Stripe.
Line caused by rubbing process of LCD panel,
Occur uneven vertical line on the screen

Brightness shading by pixel,

Occur uneven brightness pixel on the screen.
Image Quality – LCD Problem
Vertical stripe
Occur uniformity vertical stripe on the screen.
Image Quality - LCD Problem
Cause
Improper rubbing of LCD panel in the L/V
Malfunction of the L/V.

Remedies
Replace the POP Assy.
Carry out the Color Adjustment again.
Image Quality - Pixel Defect, Line Defect
Defective Conditions : Pixel Defect, Line Defect
Pixel defect is Light valve defect.
Defect name  Phenomenon
Brighten pixel defect  Light through a dot pixel of TFT panel(noticeable in dark color image)
Black pixel defect  Light does not through a dot pixel of TFT panel(noticeable in light color
image)
Chain of pixel defect  Connected pixel defect over two dots
Micro pixel defect  Dim light through a dot pixel of TFT panel
Sample of micro Sample of pixel Chain of pixel
pixel defect defect defect
Image Quality - Drop in illuminance
Sample of line defect

Horizontal line defect

Vertical line defect

Cause
Discoloration of Polarizing Plate

Remedies
Replace the POP Assy.
Image Quality - Burn-out
Defective Conditions : Burn-out
When the image is changed to the others, a shape of previous image remained and dimly visible
on the screen
Sample of Burn out

This is burning out on Test the burn out pattern Test the burn out pattern
the screen by "CHECK CHECK BY3 FLAT 53
BY3 pattern"
Image Quality - Burn-out
Cause
Deterioration of the L/V caused by one image projected for long hours.

Remedies
Replace the POP Assy.
Image Quality - Color Uniformity
Color Uniformity
Each brightness of R,G and B panels is different depending on part of the panel .

Dark Dark Dark Dark

Blight Blight Blight Blight

Dark Dark Blight Cｙ

an

Blight Blight Dark Yello

w

When projecting gray color, color uniformity correction function makes

the color even.
Image Quality - Color Uniformity

Red Oran Yello Gree Mage Cyan

ge w n nta
Gree
n

When each panel (R,G B) is not uniformed overall in terms of

illuminance and color, the color uniformity problem occurs.

Projectors use lots of optical parts such as polarization plate, L/V, parts
to improve contrast, dichroic mirror and so on. Therefore it is not easy
to project images without any color uniformity.
Image Quality – Check Pattern
Check Pattern

White 100% White 1.7%

(255/255) (40/255)

White 0% = Black
White 22% (0/255)
(127/255)
POP (Panel On Prism)
Light valve
Light valve
What is the light valve?
Drive of Light valve by voltage

S-Polarizing plate L/V N-Polarizing plate

N-Polarizing plate
S-Polarizing plate L/V
Password Security
Password Security Types
Power On Protection
Password prevents anyone from using the projector without first entering a password. When plugging the power
cord and menu. Turning on the projector at first time, you must enter the correct password.
This also applies to Direct Power On and Auto Power On.

User's Logo Protection

User's Logo Protection password prevents anyone from changing the
custom screen displayed when the projector turns on, when no signal is
being input, or when you use the A/V Mute feature. The custom screen
discourages theft by identifying the projector's owner..

Network Protection
Network Protection password prevents anyone from changing the
projector's Network settings.
Password Security
Setting a Password
The default password is set to "0000".
Hold down the [Freeze] button
on the remote control for about 5 seconds.

Hold down the [Num] button on the

remote control and use the numeric
buttons to set a four-digit password.
Epson Projector Management
Previous name: EasyMP Monitor

Release date: E/June 2017

Platform : Supports Windows 7, Windows 8.1, Windows 10 (Windows 8 and Vista not
supported)

Do not support projectors connected using RS232C to Ethernet converter

Projector support : 2000 projectors support

Epson Projector Management
Epson Projector Management Features V 5.10
Epson Projector Management allows to check the status of multiple networked projectors and
perform various projector operations from computer.

Monitoring the status of projectors

Can visually check projector information such as power status, errors, and warnings
Can select individual projectors or projector groups to check detailed information such as the usage
hours of the projector light source, the current input source, and any current errors or warnings.

Controlling the projectors

Can turn projectors on or off, or change input sources for individual projectors or projector groups.
Can schedule various projector events to occur automatically on the specified date and time.
Epson Projector Management

Sending email notification

Can set up the projector to send an email alert over the network if there is a problem with the projector.

Sending email notification

Can set up the projector to send an email alert over the network if there is a problem with the projector.

Monitoring and controlling non-Epson projectors using the PJLink protocol

Can monitor and control projectors that support the PJLink protocol (PJLink Class2).
Epson Projector Management

Solutions When cannot Monitor or Control the Projector

Make sure the projector is turned on and connected to the network correctly.

Set the Standby Mode setting to Communication On in the projector's menu

so the network software can monitor the projector in standby mode.

Make sure the projector is registered to Epson Projector Management

Turn off the DHCP settings projector, Epson Projector Management may not be
able to search for the registered projector if DHCP on
Epson Projector Management
Warranty Projector

EB-Zxxxx Series
Unit : 3 Year Onsite or 20,000 operating hours
Lamp : 12 months or 1,000 hours of usage,
whichever is earlier from the date of purchase

EB-Gxxxx Series
Unit : 3 Year Onsite or 15,000 operating hours
Lamp : 12 months or 1,000 hours of usage,
whichever is earlier from the date of purchase

EB-Lxxxx Series
Unit : 3 Year Onsite or 20,000 operating hours
whichever is earlier from the date of purchase
Warranty Projector

EB-L610U, 610W, 510U, 1470Ui, 700U, LS100, LS10500, EV100

Unit : 3 Year Carry in or 12,000 operating hours
whichever is earlier from the date of purchase

EB-X400, X450, S400, X300, X350, S300 Series

Unit : 3 Year Carry in
Lamp : 2 Year or 1,000 hours of usage,
whichever is earlier from the date of purchase

Other Unit - Standard Warranty Terms

Unit : 2 Year Carry in
Lamp : 12 months or 1,000 hours of usage,
whichever is earlier from the date of purchase
Projector Serial Number

1 2 3 4 5 6 7 8 9 10 11 (11 digit)
1234 : Header Code (Unit and Destination)

9 : 2009
0 : 2010
1 : 2011
5 : Year (Last digit of year) 2 : 2012
3 : 2013
4 : 2014
5 : 2015
6 : 2016
7 : 2017
8 : 2018
9 : 2019
Projector Serial Number

1 : January
2 : February
3 : March
4 : April
5 : May
6 : June
6 : Month (1 ～ 9, Oct.= Ｘ , Nov.= Y, Dec.= 7 : July
Ｚ)
8 : August
9 : September
X : October
Y : November
Z : December
Projector Serial Number

7 8 9 10 : Consecutive number (Start from "0001". More than 10k units :

"alphabet ＋ number" (A000 ～・・・ ))

L : ESL – China
X : Kong Yue – China
Z : Seiko Epson Azusabashi – Japan
K : Hirroka Seiki Corp – Japan
11 : Plant Identification (alphabet) F : FIF – China
C : Cyubu Nihon Denshi Corp – Japan
M : Matsuyama Seiki Seisakusyo – Japan
A : Azumi Seiko Corp - Japan

7 8 9 10 11 : Consecutive number (Start from "0001". More than 10k

units : "alphabet ＋ number" (A000 ～・・・ ))
(No "Plant Identification (alphabet)" for EPPI. (Five digits
for "Consecutive number".)