INNOVATION
in
“Good governance is perhaps the single most important factor
in eradicating poverty and promoting development”
GOVERNANCE
- Kofi Annan
eOffice : A Digital Workplace Solution
Based on Central Secretariat
Integral part of the Digital Manual of eOffice Procedure
India Programme (CSMeOP)
Strengthening the Promotes less paper office
Government decision making with greater collaboration
machinery and knowledge sharing
Single Product for reuse in
Provides for transparency, the Government, replicable
efficiency, accountability and at the Central, State and
faster decision making Districts
Transformational Journey
File Tracking(eOffice) Journey
Office Procedure Automation (OPA), File Tracking System and eOffice
S.No. Year Software Name Application Type
1 1996-1999 Office Procedure Automation (OPA) Client- Server Based
2 2000-2001 File Tracking System – OPA (Ver2.7)
3 2004 File Tracking System – OPA (Ver3.0)
Web Based
4 2009 eOffice (Beta Version)
5 2012-2019 eOffice Product Suite (Deployed on Cloud)
Web based, Integration with
eOffice Product suite 7.x (Work from Anywhere) with
6 2020- legacy applications through web
localization
services
eFile v7.X
UX Redesign & Processes Processes Contd. Latest Technology
Standardization • Working on multiple • Localization – Menu in preferred Stack
Files/Receipts using Tabbed view Language
• Previous version based on old
• Responsive Design (iPad, • Provision of Department based
• Multiple signing (Example: technology is being used since
desktop, tablet) Master data for Instances having 2010
Minutes of meeting, committee
• Seamless viewing of multiple members) multiple departments
• Complete revamp of existing
documents (while noting/drafting) • Flagging of important Files / • Provision of Receipt no.
structures, latest backend and
• Ease in navigating different Receipts / Dispatch Initialization front end in open source tools
Receipts/Issues in the • Receipt numbering based on and technologies.
• Quick Access Context menu
Correspondence List Instance and Department • Scalable and SAAS based
• More area for Read-Write
• Consolidated file creation • Address Book Management
operations • Optimized for high transactions
process
• Seamless working across • Provision of Department based
• User Specific Customization Templates for Drafts and • Efficient storage of documents
multiple Posts
(Setting of Landing page, View Acknowledgements • Improved Signer service
Preferences) • Para Referencing
• Facility of uploading Ink Signed
• Inbox elegantly organized copy in draft
• Dispatch to Receipts • Address Book
eFile – File Inner Look
Switch View : Screen
Divided in 4 Windows
Add Noting
Hamburger
Menu
Switch
View
6
eFile – Enhanced Features
Quick Action
Menu
Common
Inbox
Quick Access:
Context Menu
7
eFile – File Inner Look (Contd.)
Public, Inter eOffice and Intra
eOffice Dispatch
Paragraph &
Note Referencing
Multi Sign
Feature in DFA
8
eFile – File Cover Page
9
eFile – Localization
Bilingual
Language Labels
10
eFile – Advance Search
11
eFile MIS Reports
To optimize the usage of eFile and provide real-time monitoring; an explicit eFile MIS Reports
application has been integrated in eOffice.
eFile MIS Reports application has been designed with role-based scope privilege for users to access
different reports as per the requirement.
eFile MIS Reports has been broadly categorized into File, Receipt, Dispatch, VIP, Productivity and
Miscellaneous modules to provide seamless monitoring of all the actions and entities involved in the
decision making process.
eFile MIS Reports
13
Work from Anywhere (WAW) Portal
WAW Portal is built upon core workplace experience and creates a
highly extensible environment for users to dynamically adapt to
changing needs.
The virtual work environment provisioned by WAW Portal, shall
empower employees with all the key resources that will enable
them to access organizations’ applications and data and
communicate with fellow officials.
WAW Portal – Features
Flexible and Responsive Digital Workplace via smooth transition to Work from Home from Work from
Office culture, by providing a realistic imitation of an office to an official.
Business and Service Continuity by facilitating unhindered work, unfettered and secured access to the
departmental applications running in the organization, to the Government officials.
Confidentiality and Security via securing remote working arrangements through SSO.
Near Real-time information through access to Notices and Circulars published, Media Gallery and
Social Media feeds etc.
Employee productivity via provisions of collaboration tools like, Calendar, eMail, eOffice, Tasks, To-Do
List, Notes, KMS etc.
Work from Anywhere (WAW) Portal
Knowledge Management System (KMS)
KMS controls the life cycle of documents of an organization, enabling users to create and manage
electronic documents that can be viewed, searched, shared and published.
Knowledge Management Portal for an organisation is developed with the objective of knowledge
sharing and discovery among the users of an organisation to enable efficient utilization of knowledge.
KMS – Features
Authentication with Single Sign on with NIC Parichay.
Tagging of Document Based on Category, Organisation, Type, Collection.
Content Based OCR Search along with Metadata.
Document Workflow and Roles.
Knowledge Manager Layer.
Sharing among users.
Subscription and Alerts.
Web Services to Pull and Push data.
Customized Content and Metadata fields.
Interface with eGov Systems through API
Employee and
External
Organization Unit Data Sources eOffice-PIMS
(OU) Data Sharing (SAP/ERP/Other Applications)
APIs
Receipt Movements
Receipt Status
eFile Core APIs Receipt No. Approved Draft
Decisions in eFile
Set Flag for Receipt (Mail/Dispatch)
External Receipt Creation
External
Application Application
eOffice-eFile Application
External 1. Organization Unit/Employee Pendency
2. OU/Employee Performance
Dashboard and
3. CM Dashboard
Reporting APIs many more……
19
eOffice Nation-wide Rollout
IMPLEMENTATION SUPPORT MECHANISM
eOffice Instance Setup L0 Support Analysed, Accepted,
Local NIC & Dept. System Admins Onsite Rollout Team Fixed/Developed
Issues & Bugs
NIC Service Desk Released
Training by NIC as per release cycle
Dept. EMD Mgrs. & Master Trainers Change Requests / Feedbacks
eOffice Support Portal
Deployment of upgrade/patch
Training by Dept. Master Trainers By Dept. System Admins.
to Dept. users. L1 Support
NIC Service Desk
Training by NIC
Master Data Population Dept. Master Trainers
By Dept. EMD Mgrs. L2 Support
Local NIC Cell
Trial Run & Go Live Training by Dept. Master Trainer
to Dept. users.
L3 Support
NIC eOffice Project Division
Work done in eOffice during COVID-19
Central Government Ministries/Departments
from 23rd March to 29th December
Year 2019 Year 2020 Variance in %
Users 1,00,462 1,67,001 66.23
eFiles Created 3,55,074 12,15,250 242.25
eFiles Moved 72,70,835 1,45,60,408 100.26
eReceipts Created 22,06,261 65,03,949 194.80
eReceipts Moved 53,20,154 1,69,81,504 219.19
Work done in eOffice during COVID-19
Central Government Ministries/Departments from 23rd March 2020 till 27th June 2021
Current Status of eOffice Implementation
No. of Units where eOffice
S.No. Enterprises Category Total
is implemented
Ministries and Departments 83
Central
1. 296
Government
Attached/Subordinate Offices/PSUs etc. 213
Secretariats 28
State/UT
2. District Administrations 229 387
Government
Other Departments/PSUs etc. 130
TOTAL 683 683
As on 27th JUNE 2021
Challenges
Data Migration and upgrading from previous eFile to eFile v7.x(eFile v6.x)
Absence of Onsite Rollout Team, EMD Managers, Master Trainers & System
Admins (Local Deployments)
Keeping pace with the ever changing technologies, (Browsers, Java, OS, eSign,
DSCs)
Device, Platform and Browser Neutrality
Conflicting Change Requests (CRs) from implementing organizations
Deployment of the Product and its maintenance
For more details on eOffice, visit
• Website: https://eoffice.gov.in
24x7 NIC Service Desk
• Website: https://servicedesk.nic.in
• Toll Free Number: 1800-111-555
Thank you
