BUSINESS
PROCESS
MANAGEMENT
(BPM)
• Introduction and Definition of
BPM
• Benefits of BPM in Today’s
Business Landscape
Table of • Components of BPM
Content • Types of Business Process
Management
• The BPM Life Cycle
• BPM Examples and
Applications.
The Basics
Business Process Management (BPM) refers to the
systematic approach that organizations adopt to
manage and optimize their business processes. It
involves identifying, documenting, and improving
processes across departments to enhance efficiency,
reduce costs, and deliver better customer experiences.
BPM initiatives involve auditing internal
workflows, measuring performance based on
established benchmarks, identifying
opportunities for improvement, and making
actionable changes accordingly.
• Eliminate redundant activities and streamline
processes to optimize workflows, reduce
costs, and improve productivity.
• Align processes with strategic goals to boost
Benefits of efficiency and steer the company's focus on
activities that drive value and contribute to
Business their success.
• Enhance agility and flexibility, so that
Process organizations can respond quickly to
changing market dynamics and customer
Managem demands.
ent • Achieve operational excellence to build a
strong reputation and foster customer loyalty.
• Consistent Compliance
• Reduced Costs
• Elevated Employee Morale
• Process
The process is the foundation of BPM.
It involves analyzing and
documenting the sequence of
activities required to achieve a
Compone specific outcome. Process mapping
nts of BPM techniques, such as flowcharts and
process diagrams, are used to
visualize the steps involved, identify
bottlenecks, and eliminate
inefficiencies.
• People
People are an integral component of BPM.
It is essential to engage stakeholders,
such as employees, managers, and
customers, throughout the process
Compone improvement journey. Effective
communication and collaboration among
nts of BPM individuals and teams foster a culture of
continuous improvement and drive
(Contd) successful BPM initiatives.
Additionally, training and development
programs can equip employees with the
necessary skills and knowledge to
participate actively in process
improvement efforts.
• Technology
Organizations leverage various tools
and software applications to
automate, monitor, and analyze their
Compone business processes. Business Process
nts of BPM Management Systems (BPMS)
provide a comprehensive platform
(Contd) for process design, execution, and
optimization. This tool enables
organizations to model and simulate
processes, automate manual tasks,
and monitor process performance in
real-time.
• Human Centric BPM - places a strong
emphasis on optimizing processes that
involve significant human interactions. It
aims to streamline activities, improve
collaboration, and empower employees to
Types of make better decisions.
Business • Document-Centric BPM - focuses on
enhancing document-based processes within
Process an organization. It aims to digitize and
automate document management,
Managem eliminating paper-based inefficiencies and
improving accessibility.
ent • Integration-Centric BPM - focuses on
integrating disparate systems and
applications within an organization. It aims to
establish seamless data exchange, eliminate
data silos, and improve information flow.
The BPM Life Cycle
The Design- focuses on process planning, either in response to a
Business new need or to reimagine an existing workflow.
Process
Manageme Modelling - predicting and analyzing the likely results of
nt (BPM) life proposed process changes with a visual depiction called a
model.
cycle is a
structured Execution - The new or improved process is implemented.
approach
that
organizatio Monitoring - The monitoring phase involves evaluating process
performance against predefined key performance indicators
ns follow to (KPIs).
manage
Optimization - an ongoing effort to identify opportunities for
and further process improvement and implement changes based on
optimize data-driven insights.
their
business
BPM Examples and Applications
BPM automates lead tracking, nurturing, and
conversion. It ensures that sales representatives
Sales
follow a consistent approach, improving efficiency
and boosting revenue.
BPM ensures a smooth and compliant process for
opening new accounts, verifying customer
Customer onboarding
information, and managing required
documentation.
BPM optimizes supply chain operations, from
procurement and inventory management to order
Supply chain management
fulfillment and logistics, enhancing visibility and
efficiency in the goods movement.
BPM automates HR processes like employee
onboarding, leave requests, and performance
Human resources
evaluations, reducing administrative overhead and
ensuring compliance with HR policies.
