Unit - I

Introduction
To
Leadership
 A leader is one
who knows the way,
goes the way, and
shows the way.
— John C.
Maxwell
 Leadership
Meaning:
Leadership is a
relationship where
influence is given to meet
individual or group goals.
Introduction
Effective leadership is essential if a health
services organization (HSO) is to provide
high-quality care and succeed financially. All
managers at all levels of the organization,
who
depend on other people for efficient and
effective work performance, require
leadership
ability.
The quality of leadership is crucial to how
work
gets done.
Definition:
leadership is a very complex multidimensional
concept and has been defined in a number of
different ways.
A common definition is
The process by which one person designates what
is to be done and influences the efforts of
others in order to accomplish specific purposes.
Another important definition is that Leaders are
agents of change, persons whose acts
affect other people more than other peoples acts
affect them.
EXERCISE
From your experience, try to describe a
leader
you worked with or had contact with whom
you
consider a role model of a successful leader
why.
What in your opinion are the main
traits ,skills
behaviors of a successful leader?
THREE KEYS TO
EFFECTIVE
LEADERSHIP
Embody
Empower
Empathize
First, embody the attitude and characteristics
you expect from staff. If you expect them to
concentrate on the task at hand, but are
constantly engaging in gossip with team
members, nobody will take you seriously.
Second, empower your staff to take charge of any
scenario they’ll encounter on the job. If people
are asking questions about every single situation,
that’s a big problem. It steals your attention from
higher impact activities and indicates your staff
lacks confidence.
Third, empathize with your staff and their
struggles. If you aren’t able to relate, they’ll feel
resentful of you and your position. People are
happier with leaders who understand them. And
they will work harder to achieve your company’s
 Types of
Leadership
 Types of Leadership
[Link]
Leadership
 THIS LEADERSHIP STYLE IS ESSENTIAL IN TIMES OF
DISRUPTION.
 COVID-19 is transforming the world and the way it operates.
 In times of disruption, employees need a leader with a
reassuring presence that says: “We will survive and thrive in
the future.”
 This is accomplished by having a solid and forward-thinking
plan. It should spells out how your company will weather the
storm.
 No business, no budget. The leader of an agency could change
their strategy. Remove the local focus and replace it with
national outreach.
 2. The Charismatic
Leadership
THIS LEADERSHIP STYLE RAISES YOUR
STAFF’S SPIRITS.
Charisma is all about how you make people feel.
You should inspire positive feelings.
Think about Barack Obama’s 2008 campaign
message, which promised: “Hope and Change.”
You don’t have to be an expert orator like
Obama. Smile, be friendly, and encourage your
staff everyday.
 3. Strategic Leadership
THIS LEADERSHIP STYLE OCCURS AT
THE VISION/MISSION LEVEL.
Policies, procedures, and processes are the
foundation of any successful organization.
Without a system or strategy to inform your
daily decisions, your business is doomed to fail.
Every member of your personnel should have
clearly defined goals and expectations.
 4. AUTOCRATIC
LEADERSHIP
THIS LEADERSHIP STYLE IS STRICTLY AT
THE EXECUTIVE LEVEL.
If you’re not careful, autocratic leadership can
come off as “bossy” or even “authoritarian.”
Let’s say you work in health care, insurance, or
some other industry with strict laws and
regulations.
Failing to follow those rules could easily result
in a lawsuit or credibility crisis. If that’s true,
be firm and inflexible.
 5. TRANSACTIONAL
LEADERSHIP
THIS LEADERSHIP STYLE IS GREAT FOR
SALES AND COMMISSION ROLES.
Leading sales staff is simple. “Sell the
product/service or you won’t earn a good
commission.”
Imagine running a car dealership. You don’t
motivate car salesmen by being nice.
You motivate car salesmen by giving a big
commission in exchange for selling a car that
earns an even bigger profit.
 6. LAISSEZ-FAIRE
LEADERSHIP
THIS LEADERSHIP STYLE IS PERFECT FOR
ARTSY OR CREATIVE TYPES.
Artists and content creators have low tolerance for
micromanagement. Don’t be too bossy.
While they should create art or content that achieves a
desired effect, you shouldn’t overstep your bounds.
When someone with 10% or 1% of their experience tells
them what to do, be assured they’re biting their tongue
so hard it might fall off.
If you hire an expert for a creative task, trust their
expertise.
 7. DEMOCRATIC
LEADERSHIP
THIS LEADERSHIP STYLE MAKES
EMPLOYEES FEEL VALUED.
Use Surveys and questionnaires to get
feedback from staff before you make major
decisions.
Regardless of what move you make, they’ll feel
involved. Expect less internal resistance from
staff.
8. SERVANT LEADERSHIP
THIS LEADERSHIP STYLE IS ALL ABOUT
PUTTING OTHERS FIRST.
Effective businesses have clear channels of
authority. People should know who’s in charge.
This applies to every level of the organization.
Seniors go to project managers. Juniors go to
seniors. You get the idea.
 9. PATERNAL OR
MATERNAL
LEADERSHIP
THIS LEADERSHIP STYLE IS COMMON
IN FAMILY BUSINESSES.
A mother runs a spa or salon. Her children
work as stylists and massage therapists.
A father runs an auto repair shop. His children
work as mechanics and service advisors.
If a child has a horrible day, the parent might
go far out of their way to nurture and
encourage.
10. COACH LEADERSHIP
THIS LEADERSHIP STYLE GETS THE
BEST OUT OF YOUR STAFF.
Coaching build competence and confidence.
There are two benefits. First, it feels nice to be
recognized. They’ll be energized by your
praise and want to do an even better job.
Second, the long-term effect is powerful. If you
help every employee maximize their strengths,
your organization will reach a new level.
 11. PACESETTER
LEADERSHIP
 THIS LEADERSHIP STYLE AMPLIFIES
SPEED AND PERFORMANCE.
 Competitive runners often have a pacesetter.
They set a competitive pace the athlete can
meet consistently.
 You can achieve the same effect in business.
Carefully select high performers to serve as
mentors or role-models.
 Their goal is to set an example for what
performance metrics are possible. To make it
feel like a fun game, use a scoreboard.
 12. SITUATIONAL
LEADERSHIP
THIS LEADERSHIP STYLE IS THE
ABSOLUTE BEST.
No leadership style is “right” or “wrong.”
You have to analyze the situation before you
can determine which one to deploy.
 Qualities of
Leadership
Leader must focus on self improvement
Technically Proficient
Must Take responsibility for every action
Timely Decision Maker
Should Set the Example
Aware of his people and think of their
well being
Must Keep Followers Informed
Ensure work is understood and
accomplished
Train followers as a team
Functions of Leadership
To develop teamwork in organization
To balance the use of power
To act as representatives of
subordinates
To be a counselor for employees
To help employees optimally utilize
time
To help in achieving the
organizational effectiveness
To enhance the level of motivation
A leader is a person who helps an
individual or a group of individuals
in achieving their goals.

A follower is an individual who

follows the ideas, goals, or tasks of
a leader. Followers are developed
by working together to identify
goals and strategies for achieving
the goals.
 Remember
If there are no
followers, there are no
leaders. If roles are
not understood, the
group will not operate
effectively!!
Importance of
Leadership
Improves Motivation and
Morale of Employees
Leads to Higher
Performance
Adds to the Authority
Determines
Organizational Success
Inculcates Value in
 Qualities of Effective
Leaders
Know strengths and weaknesses
Hard working
Self confident
Speak effectively in front of people
Follow directions
Think logically
Make decisions
Solve problems
Trustworthy
Listen effectively
Understand the needs of others

 Leadership Styles
Autocratic Style
Laissez-faire Style
Democratic Style
 Autocratic Style
Given the power to
make decisions
alone, having total
authority.
The leaders Closely
supervises and
controls people
when they perform
certain tasks.
 Laissez-Faire Style
Allows people to make
their own decisions.
Leader is still responsible
for the decisions that are
made.
This style allows greater
freedom and responsibility
for people.
However, you need
competent people around
you or nothing will get
done.
 Democratic Style
Includes one or
more people in
the decision
making process
of determining
what to do and
how to do it.
Maintains the
final decision
 Five Misconceptions
Leaders are born, not
made
Leadership comes from
positions in the group
Leaders make all decisions
for the group
Leadership is power