Introduction
• IT infrastructure = backbone of business operations
• Enables:
• ✔ Storage & processing of information
• ✔ Secure communication
• ✔ Protection against cyber threats
• Without it → loss of trust, inefficiency, risk of data breaches
What is IT Infrastructure?
• Definition: Foundation for deploying, operating, and managing technology
resources
• Components:
• ✔ Hardware
• ✔ Software
• ✔ Networks
• ✔ Data Centers
• ✔ Cloud Services
Importance of IT Infrastructure
• Business Agility: Quick adaptation to market changes
• Innovation: Enables AI, IoT, and machine learning via cloud
• Competitive Advantage: Real-time data → informed decisions
Components of IT Infrastructure
• Hardware: Servers, storage, routers, switches
• Software: OS, databases, middleware
• Networking: Routers, switches, cables
• Data Centers: Facilities for IT assets
• Cloud Services: Scalable resources
Hardware Components
• Servers: Provide storage and processing
• Storage Devices: Hard drives, SSDs
• Networking Equipment: Routers, switches, cabling
Software Components
• Operating Systems – Base for all hardware operations
• Databases – Organize and store data
• Middleware – Enables communication between apps
Network Infrastructure
• Ensures smooth data transfer
• Components:
• ✔ Routers & Switches
• ✔ LAN & WAN
• ✔ Wireless Access Points
• Protocols & services for secure communication
Data Centers & Cloud Services
• Data Centers: Physical facilities with redundancy & cooling
• Cloud Services: Virtualized resources for scalability
• Supports:
• ✔ Business continuity
• ✔ Disaster recovery
• ✔ Flexibility
IT Infrastructure Security
• Protects against cyber threats & data breaches
• Key measures:
• ✔ Authentication & Authorization
• ✔ Intrusion Detection Systems
• ✔ Encryption
Types of IT Infrastructure
• Traditional (On-Premises): Hardware at physical location
• Cloud: Third-party hosting, pay-as-you-go model
• Hybrid: Combination of both for flexibility
Cloud & Innovation
• IaaS (Infrastructure as a Service): Virtual resources online
• Infrastructure as Code (IaC): Automation using scripts
• Enables AI, IoT, Machine Learning without heavy investment
Optimization Strategies
• Upgrade outdated hardware/software
• Implement scalable solutions (Cloud, Virtualization)
• Use ITSM tools like Jira Service Management for:
• ✔ Incident management
• ✔ Automated workflows
Examples of IT Infrastructure
• Servers: Data processing & management
• Routers/Switches: Internet traffic
• Storage: Hard drives, SSDs
• LAN/WAN: Device connectivity
• Cloud services: AWS, Azure, Google Cloud
Traditional vs Cloud IT
Infrastructure
• Feature | Traditional | Cloud
• Deployment | On-premises | Remote
• Cost | High upfront | Pay-as-you-go
• Scalability | Limited | High
• Maintenance | Internal team | Provider managed
Conclusion
• IT infrastructure = Digital backbone
• Future: Cloud + AI + Automation
• Optimized IT infrastructure → efficiency, security, growth
