NTPC HR Survey Compendium
About
A ready to use booklet of standardized survey instruments for NTPC To contain questionnaires along with guidelines for their analysis Will provide trends within NTPC Will provide benchmarks within NTPC
Methodology for Instrument Design
1.
2. 3. 4.
5.
Framing theoretical or conceptual background Developing the questionnaire Pilot Tests Reviews by third party leading faculties in the area Standardizing the instruments
List of Survey Instruments
1. 2. 3. 4. 5. 6. 7. 8. 9.
Employee Relations Climate (ERC) Core Values (CV) Empowerment (E) Reward & Recognition (R&R) Services Effectiveness (SE) Training & Development (T&D) Township & Welfare Facilities (TWF) Performance Management System (PMS) Climate Surveys (Bodh & e-Darpan)
Employee Relations Climate
Developed on basis of four dimensional framework of NTPCs employee relations strategy
Top Down Communication
Objective: To disseminate the vision and strategy throughout the organisation
Employee Welfare Activities
Objective: Hygiene factor to ensure a motivated and efficient workforce
Employee Participative Systems
Employee Relations Strategy
Objective: To ensure employee participation in decision making process
Employee Feedback Systems
Objective: Listening system for top management for awareness about grass root issues; System to receive feedback from employee regarding effectiveness of organisational policies and decision
Instrument contains 30 statements
6 statements on Top Down Communication 8 on Employee Feedback 8 on participative Decision Making 8 on Employee Welfare
5 point scale To be conducted once in 2 years
Core Values
Designed around our 6 core values BCOMIT. Consists 30 statements, 5 on each core value 5 point scale To be conducted once in 3 years
Empowerment
Measures three empowerment related aspects
Amount - 11 statements Process 10 statements Facilitating Factors 9 statements
Only for executives 5 point scale To be conducted once every 2 years
Reward & Recognition
Framed around necessary conditions for rewards system to be effective
Awareness Ability to motivate Quantum, recognition and differentiation Process Objectivity, transparency and timeliness
Covers monetary, as well as, non monetary rewards 14 statements on 5 point scale To be conducted once every 2 years
Services Effectiveness
Comparative study of customer satisfaction with various services function. Aspects covered are
Quality of Service Promptness Friendliness and accessibility Uniformity Customer feedback
Instrument contains 21 statements to be rated on 5 point scale w.r.t to each service function The instrument contains HR, IT and F&A. It can be easily expanded to include functions like C&M or township maintenance
Training & Development
To study T&D environment within the unit Contains 21 statements on
Nomination process Training infrastructure EDC, Faculty Subordinate Development Need and usefulness
5 point scale To be conducted once every two
To study employee satisfaction in following areas
Township and Welfare Facilities
Township Schools Hospital Residential Accommodation Offices Canteen Recreation facilities Connectivity
46 statements to be rated on 5 point scale To be conducted every year
Performance Management System
Designed around following aspects of performance management in the company
Goal Setting Standard of Goals, Cascading Evaluation Procedure Objectivity, Personal Bias Performance feedback Linkages Rewards, Training, Career progression Role of HR
Sample Schedule
Frequen cy Year n n+1 n+2 n+3 n+4 n+5 2 1 2 2 2 3 1 2
T&D
SE
ERC
PMS
CV
TWF R&R
Sample Size
Survey
Employee Population ~500 ~1000 ~150 0 Employee Relations Climate (ERC) 225 Climate Surveys (Bodh & eDarpan) Core Values (CV) Empowerment (E) Reward & Recognition (R&R) Services Effectiveness (SE) Training & Development (T&D) 40% 40% 125 225 225 225 275 40% 40% 200 275 275 275 310 40% 40% 250 310 310 310
Pilot Study
In order to standardize each instrument we need to Measure reliability and validity Weed out ambiguous statements, if any
Each HRD executive to select one instrument for pilot survey Each one of the 8 instruments to be picked up by 2 locations at least, preferably 1 Coal and 1 Gas based station
Data sheet in MS Excel being provided in CD Sheets contain sample size and sample composition Raw data to be entered in sheets and emailed to CC-HRD ( [email protected], [email protected], [email protected] ) Data to be sent latest by 10th Oct 2008
