EaseUS Reviews 

39,365
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 5,914 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the exceptionally helpful staff and very quick response times when resolving complex technical issues and routine software setup questions. Many people deeply appreciate dealing directly with highly knowledgeable human engineers rather than automated bots during their everyday support interactions. However, some customers also noted that the software occasionally failed to properly recover or fix their damaged digital files during important tasks. Others mentioned lingering frustrations regarding needing additional assistance just to reactivate their previously purchased licenses on brand new computer devices.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting prompt and... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and professional... See more

Product

People report positive experiences with product, noting that the software works as advertised and proves... See more

Service

Consumers find service to be positive, highlighting extremely fast responses and helpful technical support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to replace my computer and I own almost all of Easeus software under to email account and could not get them to activate. I emailed Easeus support and within 6hr I had my programs all reset. Tha... See more

Rated 5 out of 5 stars

Your software works as advertised and I have had no problems until now. That was taken care of very promptly and professional.

Rated 5 out of 5 stars

I have been using EaseUS for over 10 years, recently I needed to move a w11 os from a SSD to a NVME,, had issues and used Ease US and it worked great and was MUCH FASTER than other free products.

Rated 5 out of 5 stars

Your agents are always very accommodating for my needs. Also, they are very courteous and knowledgeable. This agent was no exception and I'm very satisfied.


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

39K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(39,365)

6,487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks You

ok so long story short, a kid unplugged a usb stick from an ipad without ejecting it and while it was still writing to it apparently, and that corrupted the whole drive. explorer showed literally nothing on it after that, like an empty drive, but storage used was still showing full so i knew something was still physically there, just not visible anymore. lost like 1700 files of student coursework across multiple classes lol not fun.

tried testdisk and dmde first since theyre free but got nothing usable, either empty results or files with random names and zero folder structure, basically unsortable garbage.

easeus actually pulled the real folders back, class names and everything, took maybe 5-10min to scan the full drive but it worked and you get to preview before recovering so youre not just hoping. saved me honestly

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

I made a bad error when doing a…

I made a bad error when doing a recovery of my (C) Drive, it wiped out the UEFI and Recovery partition on my Windows 11 (C) Drive ( all my fault ). I then fixed the UEFI Partition with ease using Easeus Partition Manager . the problem came when trying to fix the Recovery Partition . I approached Easeus support regarding this issue and was directed to Jesse , I was pleased with this as Jesse had helped me before and was very successful . As a good few of you will know creating a new Recovery Partition is no easy feat . With Jesse he approached this operation with enthusiasm in abundance and also telling me he had not carried out this operation before . Jesse said leave it with me and I will find out how to sort this problem out for you. Did Jesse sort this problem out ? of course he did very successfully , I would like to note there are a few words that describe Jesse . Very willing , Likes a challenge , Enthusiastic , Polite , and if he says he will help you , you know he will for sure . this is only my third time I have done a Trustapilot Review but felt this Review had to be be put out there for others to gain from . I will finish by saying a huge thank you to Easeus and of coarse Jesse from Easeus Support team , as had he not been able to help me I would have real problems with no Recovery Partition On my (C) Drive . all in all I am extremely pleased with Easeus and Jesse in particular .
Warren Long .

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service Center

I wanted to cancel an order because it I bought a wrong product. The service center helped immediately with the cancellation and offered a discount for the product I needed.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Alex was quick, it took longer for me to open and say my issue then it took for alex to have me fixed and on my way again

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Super Support Tech!

Unlike many support techs, this support tech was willing to take as much time as needed to resolve my problem. He stayed with me as long as it took - probably over a half hour - and kept answering questions until I understood the problem and was able to resolve it. All support techs should be like this one!

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

After windows 11 forced me to change my…

After windows 11 forced me to change my motherboard and CPU I had to rebuild my complete system including software. I contacted EaseUs to transfer my licences to the new machine. They were brilliant in helping me. The response time was very fast and total processes completed in a matter of minutes thanks to their expertise. Thank you EaseUs. Great Job! I am very impressed.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful when I needed to recover my files

I recently used EaseUS Data Recovery after accidentally deleting some important files, and overall I was pleasantly surprised by how easy it was to use. The interface is clean and straightforward, so I didn’t have to spend a lot of time figuring out what to do. I started with a scan, and the software was able to locate files that I thought were already gone.
I also found the file preview feature useful because it allowed me to check the files before recovering them. The whole process was clearly explained, which made me feel more confident while using the software.

It’s not something I expected to need, but when I did need data recovery, EaseUS made the process much less stressful. Overall, I’m satisfied with my experience and would consider using it again if I ever need to recover lost files in the future.

September 1, 2026
Unprompted review

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