SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Q 1 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?

A - SAP CRM Server

B - SAP Enterprise Portal

C - SAP Mobile Clients

D - Handheld devices

Answer : A

Explanation

SAP CRM server which has sub components like −

CRM Enterprise Functions
CRM Middleware
Adapters to communicate with hand held devices and internet

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

Answer : A

Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?

A - True

B - False

Answer : B

Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?

A - To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets.

B - SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

C - It help organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for sales agents.

D - To check the total volume forecast plus corresponding promotional and non-promotional costs.

Answer : D

Explanation

This is SAP CRM Account Planning function- To check the total volume forecast plus corresponding promotional and non-promotional costs.

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

Answer : A

Q 6 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?

Answer : C

Explanation

You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).

Q 7 - Which of the following is not a function in Marketing SAP CRM?

A - Managing marketing campaigns, marketing-campaign process, including design, execution, coordination, optimization, and monitoring.

B - To analyze the customer behavior, products, market channels, trends, profitability, and other important information related to customer.

C - To create personalized product proposals for each Web site visitor and it involves existing or new customers to the company.

D - To manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

Answer : D

Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?

A - SAP CRM Sales

B - SAP CRM Sales on demand

C - SAP Cloud for Customer

D - All of the above

Answer : A

Q 9 - Which of the following can be used by customer to return a service part for which was not used?

Answer : C

Explanation

Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.

Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?

A - IC Agent

B - IC Manager

C - IC Sales Executive

D - IC Owner

Answer : B

Explanation

To check the status of IC agents, Interaction Center (IC) managers can make use of IC Manager Dashboard. Using dashboard they can monitor agent status, queue status and different improvement actions that can be taken. They can also mention key performance indicators for overall process management.

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