Answer your customers
Calls, texts, webchat and social DMs reach one team. Let AI handle the first questions and help after hours.
AI, COMMUNICATIONS & BOOKINGS FOR BIKE SHOPS & RENTALS
Keep your customers close.
Keep your shop moving.
Bring calls, messages, AI, Lightspeed updates and rental bookings together. Help your team sell, service and rent-with every customer conversation in Zidy.
Keep your number and phones. Work from desktop or mobile.
Your businessExample workspaceJT
Inbox 12
AR
Alex Rivera
Can I collect my bike Saturday?
Facebook MessengerJL
James Lee
Is this item available?
Instagram DMMC
Maya Chen
Can I schedule a service?
SMSSP
Sam Patel
Can I get a quote?
Webchat AI is helping with 4 conversations
Alex RiveraBusiness question · Facebook Messenger
Reply to Alex… ↑
A little less on your plate.AI and your team, working together.
ONE PLATFORM, THROUGHOUT YOUR DAY
Answer. Organize. Follow up.
Keep bike sales, repairs and rentals moving, from one shop to multiple locations.
Run the day
Manage bookings, send payment requests and keep customer details close to the conversation.
Bring customers back
Send custom SMS promotions to your contacts, request reviews and follow up automatically after a sale or visit.
FOR BIKE SHOPS ON LIGHTSPEED
Keep your techs
on the tools.
Text the estimate. Get the approval. Send repair updates automatically. Connect Lightspeed to Zidy and give your team more time for the work in front of them.
Deep Lightspeed API integration.22 automations across R-Series and X-Series.
From repair estimates to customer follow-up.
From repair estimates to customer follow-up.
LIGHTSPEED → ZIDYExample repair
LIGHTSPEED R-SERIESWork order · Estimated
Zidy sends the estimate
Hi Maya, your repair estimate is $145. Reply APPROVE to go ahead, or ask us a question here.
CUSTOMER REPLIES
APPROVE - please go ahead.
Customer approval receivedVisible to your team in Zidy
ONE ZIDY. THROUGHOUT THE CUSTOMER JOURNEY.
From finding your shop
to coming back for more.
Rental discovery, a smoother pickup and the tools to keep your customers connected. See how the Zidy family fits around one bike rental.
ZidyYour marketplace profileZidy for BusinessRun the customer experienceZidy PassReuse details. Sign your shop’s waiver.
Zidy · Rental discovery
A new rider finds your rental business.
Your Zidy marketplace profile introduces the shop and its rentals. Customers can also start on your own website. Both give them a clear path to your booking page.
Explore your marketplace profile One shop. One customer.Illustrative journey
Zidy marketplace Your shop’s website
EXAMPLE RENTAL SHOPCoastline Bike Rentals
City bikes & e-bikes · Local pickup
Explore this shop’s rentals
Zidy Bookings + Zidy Pass
The customer books. Your team has the details.
With a live Zidy booking setup, Maya chooses two available e-bikes and pays. Each rider can reuse saved Pass details, review the shop’s waiver and sign. Your team sees payment and waiver readiness.
See customer self-booking One shop. One customer.Illustrative journey
MC
Maya Chen
Coastline Bike Rentals
2 City e-bikesSaturday · 10 AM–4 PM
$150 paid 2 waivers signed
Pass details reused · Shop waivers signed
Zidy for Business · Your team’s workspace
One clear handoff. One connected shop.
The booking is ready in Zidy for Business. Your team checks the riders out, handles questions in Inbox and completes the return. An automatic review request follows the finished rental.
Try the shop’s booking workflow One shop. One customer.Illustrative journey
MC
Maya Chen · Rental complete
Coastline Bike Rentals · Zidy Inbox
Pickup complete · 2 bikes out Return complete · 2 bikes back Review request sent
Thanks for riding with us, Maya! Would you share your experience?
Zidy CRM + SMS campaigns
The next invitation comes from your shop.
Choose past renters from your own marketing contacts and send a custom SMS offer. Answer the reply in Inbox, then share a booking link for your shop. Maya’s next visit stays with Coastline.
Explore the return-visit campaign One shop. One customer.Illustrative journey
MC
Maya Chen
Coastline’s marketing contact
Coastline Bike Rentals: ready for another ride? Reply for our two-bike weekend offer. Reply STOP to opt out.
Can we book two e-bikes again?
Booking link · Coastline Bike Rentals
Next visit booked · Same shop
Marketplace journey preview with fictional customers. This example uses a shop with Zidy Bookings; other profiles can link to their existing booking provider.
CUSTOM MASS SMS CAMPAIGNS
A shop sale. A group ride. Another rental.
Use your CRM contacts, custom tags and notes to choose an audience. Write your offer and keep every reply in Zidy Inbox.
Explore SMS campaigns Group-ride campaignIllustrative example · 68 contacts
Your Bike Shop: join our relaxed group ride Saturday at 9 AM. Reply for the route and ride details. Reply STOP to opt out.
Would this be a good first group ride?
One campaign. Individual replies in Zidy Inbox.BUSINESSES USING ZIDY
Real customers. Real work.
ENTERPRISE COMMUNICATIONS
Wheel & Sprocket
12 locations. 200+ VoIP phones. All business communications powered by Zidy.
Explore their setup
BOOKINGS & AUTOMATIC FOLLOW-UP
Bicycles San Clemente
Uses Zidy bookings together with automatic payments and automatic review requests.
See their workflowTHE BUSINESS APP
Your shop.
On the go.
Reply from your business number, review what AI handled and check bookings while you’re away from the desk.
for BusinessJTMaya Chen
Business SMS · Next morning
Last night’s AI summary
Maya needs a bike brake repair. Friday preferred. Your team to confirm a time.
Jamie · Team reply
Hi Maya, Jamie here. We can take a look Friday at 10 AM. Does that work?
Perfect. I’ll see you then!
Reply as your business…
InboxBookingsCallsMore
Illustrative business app screen
YOUR BUSINESS. YOUR NEXT CHAPTER.
See Zidy at work in your shop.
Walk through bike sales, repairs, rentals and the customer conversations that keep your shop moving.