Know your shoppers at every step.
Ask on product pages, at the exit, on the thank-you page and by email or SMS after delivery. Hear why shoppers buy, why they don’t, and what they want next.
Zigpoll is the trusted feedback partner for 20,000+ companies.
Three Steps to Hearing From Every Shopper
One click from the Shopify App Store. Turn on the app embed and add the Zigpoll block to your thank-you page.
Attribution, post-purchase, exit intent, NPS, delivery and more, with the questions already written. Edit any of it.
A product page, the exit, the thank-you page, or an email or SMS once an order ships or arrives.
Surveys for Every Step of the Shopper Journey
Asked at the moment it matters, tied to the order, sent to the tools you already use.
Find what’s missing before checkout.
Ask on product, collection and cart pages what’s missing or holding shoppers back, and use exit intent to ask as they leave with items in the cart.
Answer on the spot with an email signup, a size guide or a one-time discount code. AMARO found over 50% of shoppers leaving with items in their cart were waiting for a coupon or discount.
Explore exit-intent surveys
Ask after checkout, and after delivery.
Ask on the Shopify thank-you page, where 50% of customers answer, then email or text a survey when Shopify marks the order fulfilled or delivered.
OMHU found 20% of its sales came from word of mouth, and that Meta was over-reporting its impact in Poland, where customers credited an influencer instead.
Explore post-purchase surveys
Turn answers into zero-party data.
Save answers to Klaviyo, Attentive or Omnisend profiles, tag the customer or order in Shopify, write a metafield or start a Shopify Flow. Thank respondents with a one-time discount code.
GAÂLA Paris surveys customers who haven’t reordered in 120 days and opens a Gorgias ticket for shipping or product complaints.
See all integrations
See the pattern across every survey.
Filter by product purchased and order total, see the revenue and AOV behind each answer, and get Z-GPT write-in trends every week. Ask Ziggy compares surveys for you, or ask Claude and ChatGPT through the Zigpoll MCP server.
Perfect Presents uses the AI summary to pick new products. One, a bracelet, helped double its Valentine’s Day sales.
Read the case studies
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Hosted on AWS, encrypted in transit, GDPR and CCPA compliant, with a public DPA. Every control and document is on our trust center.
Visit the trust centerFind out what your shoppers want.
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Frequently Asked Questions
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Which surveys should an ecommerce store start with?
Start with a thank-you page survey. About half of customers answer it, and one or two questions tell you how they found you and why they bought. Then add an exit-intent survey on product and cart pages to hear why shoppers leave, and an email or SMS survey after delivery for fit, quality and NPS.
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Where can surveys appear on Shopify?
On any storefront page, including product, collection and cart pages, as an exit-intent popup, on the Thank you and Order status pages, on customer account pages and on Shopify POS. Shopify Plus stores can also ask during checkout. Any survey can go out by email, SMS or a survey link too.
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Can surveys go out automatically after an order?
Yes. Send an email or SMS survey when Shopify marks an order created, paid, fulfilled or delivered, after the minutes, hours or days you choose, or email shoppers who abandon checkout. Delivery events need a carrier Shopify recognizes, such as USPS, UPS, FedEx or DHL. Every plan includes email and SMS surveys, with monthly send limits by plan.
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Can I show a survey only to certain customers?
Yes. On the thank-you page, target by product, collection, order total, discount code, shipping country, subscription items, customer tags, and new versus returning customers. On your storefront, target by page, cart total and item count, traffic source, country, device and first-time visitors, plus order count and customer tags for shoppers who are logged in.
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Which tools can survey answers go to?
Klaviyo, Attentive and Omnisend profiles, Shopify customer and order tags, notes and metafields, Shopify Flow, Triple Whale, Gorgias, Slack, Google Sheets and many more, plus webhooks and Zapier. Third-party integrations need a paid plan, and the REST API and MCP server come with Premium and up.
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Can I reward customers for answering?
Yes. End the survey with a Promo Code question: an existing Shopify code, a one-time code generated for each respondent as a percentage or fixed amount off, or free shipping, with an optional expiry. A reward banner such as “Get 10% off your next order by completing this survey” lifts response rates.
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How do other ecommerce brands use Zigpoll?
Kanga Coolers added the colorways and collegiate products buyers asked for, a six-figure revenue lift. Jolly Mama builds Klaviyo segments by pregnancy stage. Yay’s Snacks built its own attribution on Zigpoll for about 10% of what Triple Whale would cost. Manucurist collects 10,000+ survey submissions a month, and Tumeri launched a product for a skin condition customers kept mentioning, which has sold out twice. See all case studies.
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Is there a free plan?
Yes. Zigpoll is free forever for up to 50 responses a month with no credit card, and you can upgrade any time as volume grows. See pricing.
