Building the future of
AI customer support
Chatsy is on a mission to make AI-powered customer support accessible to every business, from solo founders to enterprise teams.
AI-powered support for every business
Customer expectations have changed. People want instant, accurate help 24/7. Traditional support can't scale to meet this demand.
AI can, and Chatsy makes it simple. We combine intelligent AI agents with live chat, knowledge base, and ticketing so businesses of every size can deliver world-class support.
That mission shows up in every product decision through four working principles.
What drives us
The principles that guide everything we build.
Behind those principles is a small team led by one founder.
Meet the founder
Frequently asked questions
Common questions about Chatsy and our mission.
What does Chatsy do?
Chatsy is an AI-powered customer support platform that combines website chatbots with live chat, ticketing, a knowledge base, and human takeover. Automation results depend on your source content, selected model, support policy, and traffic, so teams should validate performance with their own conversations.
Who is Chatsy built for?
Chatsy is designed for solo founders and support teams that want an AI-first website support workflow. It can use approved content for e-commerce, SaaS, education, and service-business questions; regulated or sensitive workflows require separate compliance review.
Where is Chatsy based?
Chatsy is headquartered in Houston, Texas, USA. The team works remotely across multiple time zones to provide global coverage.
How is Chatsy different from other support tools?
Chatsy is AI-native. Free includes an AI chatbot with budget models; paid plans unlock 15+ AI models, a knowledge base CMS, live chat, ticketing, and human takeover. Most competitors charge extra for AI or limit it to enterprise tiers.
Is Chatsy secure?
Chatsy uses authenticated workspaces, tenant-scoped authorization, and encrypted connections to its infrastructure and configured AI providers. Content sent to those providers is subject to their data terms. Chatsy does not currently offer SOC 2 Type II reports, signed HIPAA BAAs, SSO, audit-log exports, or selectable data residency.