Troubleshoot an issue with Google Cast on VIZIO TVs

[GoogleNestTeam]

Hello,

There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.

In the coming days, all impacted users can manually apply the fix by updating the software on their VIZIO TV. You can check to see if the update is already available for your TV by following the steps below. Please continue to check the Community page here for updates.

1. To verify if Cast is working on your TV, attempt to cast an app.

2. If Cast does not work, press the menu button on your VIZIO remote and choose All Settings > Admin & Privacy > Check for Updates. A message will appear asking if you’re sure you’d like to check for updates, choose the Yes option.

a. For some older VIZIO models the steps may differ. If you do not see the above settings try System > Check for Updates

3. Your TV will search for updates.

a. If your TV finds an update, please let it fully download before continuing.

b. If your TV does not find an update, don’t worry, it likely has the latest software.

4. Once you’ve completed checking for updates, press the menu button on your VIZIO remote and choose All Settings > Admin & Privacy > Restart TV. A message will appear asking if you would like to restart your TV, choose Yes.

a. For some older VIZIO models the steps may differ. If you do not see the above settings try System > Reboot TV

b. Note: do not select “Restore to Factory” as this might override the fix.

5. After your TV fully powers down, and restarts, you should be able to cast again.

We apologize for the inconvenience, and we are committed to ensuring all users are back up and running as quickly as possible.

[melkamu]

tenkiyou

[-TeredaJohnston]

This Google nest is hacked to my account they say threw speakers I can access their Google nest but it talks about a speaker how could a speaker be connected to my phone I believe they are connected to my WiFi is there any help for me and this is a problem with about continuing disruption it said in suggestions at the bottom South Korea telecom cation  Thank-you I have no Google nest so this connection should be on my account

[6371113483]

Jiban Haldar 

[6371113483]

Jiban Haldar 

[-TeredaJohnston]

This is a hacked account please check out there wifi connection it is connected to Spectrum which is my carrier my name is Teresa Johnston I'm sure you will find my name connected this is how I got here Google told me it was a Google speaker I sent the info to Google they showed me how the connection may be that is a problem with this Vizio TV please don't hook up until you check this information.Thank-you, Teresa Johnston #

[Riwbizsnjzj]

Anama sonkar

[Tyalibongo]

hi

[adelmaximos]

TV module Hisense does not connected with Google Chrome cast

[adelmaximos]

Hisense TV does not react with Google Chrome cast

[Narayan7421221]

Narayan YouTube

[RANDY_]

Just wanted to say my Vizio  Smart TV is casting

And Chromecast no worries, It's probably 5 yrs or older ! 

[tilaksingh]

Privet check on

[tilaksingh]

6268554472

[tilaksingh]

Privet tv on karo ji

[Moeenkhan]

Moeen,Khan

[nayemnayemhasan]

Youtube 

[Vizio1]

Quiero conectar mi teléfono a la tv

[kapilsharma7449]

Kapil Sharma # 

9514473924

[Suzy601]

Still not working 

[Yusril]

1. Yusril 

[SANTI4]

HOLA CARACK

[mr_zeeshan_khan]

Hello 

[Babyx]

Hey 

[092219887]

唉视频里在查找过程中无法查找想要的结果

[135c6816]

tiktok.com/@luisvc300

[Anonymous]

This was not me some one hacked my account 

[Djsmartberry]

Nice one man

[parmarmitul1563]

mitulparmar 

[parmarmitul1563]

#

[Jc2311]

I don’t see any of these options on my Vizio 

[Piolin123]

Piolín 123

[Anonymous]

My Vizio (d40n-e3) doesn’t have those options since it is not a smart TV. It does have: “Restore to Factory” which you said not to use. Deleted home app and redownload it. Reset the chrome cast to factory again and still no casting option show up other than “airplay”. So what do I do next?

[Anonymous]

2nd gen cast device.

[1234451]

Khalilahmadansari 

[Manishkumar]

#

[Mklaudi]

I’m getting this Vizio tv message but I have a new Samsung and can’t reconnect.  I updated the router and now can’t reconnect the nest.  I have the home app down loaded.  Please advise

[258456fazil]

ISSA Fazil 

[258456fazil]

https://www.youtube.com/@FzlIss

👆👆👆👆 YouTube channel ISSA FAZO

Hello 👋 guys I need support please 🙏 subscribe 

[RTinMN]

What is happening Google?  First the Chromcast didn’t work because of the internet connection, now because of my Vizio TV?   The “fix” above doesn’t work because the settings stated in the steps don’t match what is in the menu.   I don’t have a place to update the TV.  I’m very frustrated.

[Daisydcileto]

Account Google