Ebonee Nelson
3443 Carriage Hill Circle Apt T2
Randallstown, MD 21133
Tel: (443) 928-1418
Email: nelsonebonee@[Link]
OBJECTIVE
Recognized professional in the areas of customer service, administrative as well as retail sales
environments. Successfully demonstrated the ability to provide exceptional service while delivering on
key performance goals, customer experience objectives and sales targets. I am seeking a position that
both challenges and enhances my customer service and revenue generation skills.
KEY ACCOMPLISHMENTS
Awarded employee of the month for two consecutive months for partnerships with local agencies to
improve activities for elderly clients as well as fundraising events adopted for other locations across the
region.
Exceeded monthly sales quota for first quarter by 20% to plan.
Developed and implemented marketing plan for advertisement on social networking sites for Tranquil
Gardens.
Recognized for consistently exceeding monthly revolving credit account quotas for store location by 25%
within the first quarter while achieving a performing rating in all customer experience objectives.
EXPERIENCE
02/2011- Current
MCAT
Student Service Coordinator
Baltimore, MD
Maintains office services by organizing office operations and procedures;
controlling correspondences; designing filing systems; reviewing and approving
supply requisitions; assigning and monitoring clerical functions.
Maintains office efficiency by planning and implementing office systems, layouts,
and equipment procurement.
Maintains office staff job results by coaching, counseling, and disciplining
employees; planning, monitoring, and appraising job results.
Responsible for assuring personnel files are up to date and accurate.
Supervise student scheduling, financial counseling, medical records,
billing and collection, data entry and processing, and cash posting.
Promoting excellent customer service.
11/2010- 10/2011
Nordstrom
Columbia, MD
Responsible for exceeding customer satisfaction via survey and management
observations.
Responsible for maintaining and exceeding sales quotas.
Assigned to complete merchandising displays to meet inventory audit goals.
Responsible for customer interactions while completing financial transactions.
Performed daily customer follow ups to increase and exceed quality assurance and
personal trade goals.
Responsible for key holder duties as assigned by the leadership team.
10/2009 01/2011
07/2008 09/2009
04/2007 09/2007
Sales/Service Representative
Spectrum K12
Executive Assistant
Towson, MD
Manage and maintain executives schedules.
Prepare invoices, reports, memos, letters, financial statements and other.
documents, using word processing, spreadsheet, database, or presentation software.
Read and analyze incoming memos, submissions, and reports to determine their
significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
Greet visitors and determine whether they should be given access to specific
individuals.
Prepare responses to correspondence containing routine.
Tranquil Gardens
Customer Service Coordinator
Upper Marlboro, MD
Handled inbound calls for billing issues, scheduling and general inquiries.
Responsible for assisting the nursing staff with meeting patients needs.
Coordinated daily activities to improve physical conditioning of patients.
Partnered with various local agencies to engage volunteers with elderly patients.
Coordinated fundraising events to assist with revenue needed for center activities.
Responsible for various administrative duties to support office manager.
Target
Sales Associate
South Windsor, CT
Maintained store appearance to enhance the customer experience.
Answered customer inquiries via face to face contact and over the phone.
Maintained clothing displays within store location to meet district audit targets.
Assisted with store inventory needs as requested by store management.
EDUCATION
August 2014- Current
Community College of Baltimore County
Catonsville, MD
Major: Humanities and Social Services
Expected Graduation: 2015
August 2009 June 2011
University of Baltimore
Baltimore, MD
Major: Business and Communications
Minor: Psychology
Expected Graduation 2013
August 2008 June 2009
New Town High School
Graduated Top 20% of the Class of 2009
National Merit Scholarship Finalists
Captain of Varsity Tennis
Member of Track and Field
Vice President of Student Council
SKILLS
Effective Communication Skills
Proficient in Microsoft Office
Efficient in Providing Customer Service
REFERENCES AVAILABLE UPON REQUEST
Owings Mills, MD
