Balaji N | Senior Operations Executive
9659996400 | [Link]@[Link] | [Link]
1/276, Pappanaicken palayam, Chinna Thadagam (Post), Coimbatore – 641108.
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OBJECTIVE
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution
to the success of the company.
EDUCATION
Degree Year of Passing Institute Percentage / CGPA
[Link]: Electronics 2017 PSG College of Arts and Science 6.3 CGPA
HSC 2014 [Link] Matric Higher sec school 67.5%
SSC 2012 Keartiman Matric Higher sec school 74.5%
SKILLS
Trained in Python, RDBMS, Switching and routing Leadership/Ownership
Group Mailbox handling Client/Vendor relationship
Worked with all region suppliers Leadership/Ownership
Process Improvement Customer oriented
Effective team player Problem solving
Vendor Management Embedded systems(µC) / Circuit designing in PCB
WORK EXPERIENCE
Organization Infosys Limited
Tenure & Location 2 Year, 7 Months (Jan 2018 – Present) & Pune, Maharashtra
Senior Operations Executive : 10/2019 to Present
Overseeing the ordering, PO approval process and installation of the network
equipment supporting both IT and Telecom.
SPOC person for Termination Orders.
Able to handle Escalations in a high-pressure environment.
Communicator that collaborates with team and consults with third party vendors
to achieve goals.
Ensuring that all orders have a positive lead-time and appropriate order processing
procedures are followed.
Ensuring client evaluations and/or assessments are performed, updated and
documented as required.
Role and Responsibility
Operations Executive : 01/2018 to 09/2019
Taking care of the customer Service from providing Services to disconnections.
Handling Disconnections requests from all Region.
Working on Tools such as Sales force, Service Now, CCMS & TIGFIN.
Managing client relationships, client business assessment & customer satisfaction.
Managing client requests and expectations by working with the internal Infosys
team, including project management and technical support.
Supporting other duties as assigned to help the client achieve its goals.
Analyzing and resolving billing issues.
INTERNSHIP
● In-Plant training in Solar Street Light/ Solar water heater at Sunlit group of companies.
● Two-Day National Workshop on the INTERNET OF THINGS (IoT) USING TICC32OO-32BITµC CHIP.
CERTIFICATION
● Being Agile.
● Innovation and Creativity in Harvard ManageMentor.
AWARDS AND HONOURS
● “Telstra Recognition Award ” - For Being an excellent performer meeting customer expectations and being
supportive to the team by clearing the backlog.
HOBBIES AND INTEREST
● Music – Guitarist.
